Parallels Operations Automation 5.0: What s New

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1 Prduct Update Parallels Operatins Autmatin 5.0: What s New Revisin 1.0 July 2010

2 Intrductin Parallels Operatins Autmatin is an peratins supprt system designed fr the unique needs f clud services prviders. By autmatically prvisining and managing service plans fr virtually any clud service r applicatin, it decreases the csts and time t market required t ffer new clud services. The Messaging and Cllabratin features f Parallels Operatins Autmatin enable yu t ffer yur custmers clud-based , vice, calendaring, and real-time cllabratin tls. These are all capabilities that small businesses need, but they typically dn t have the budget r resurces t deply the necessary infrastructure n their wn. By ffering these services frm the clud, yu can help meet the needs f yur small-business custmers while als increasing yur ARPU. As we develp new versins f ur fferings, we incrprate feedback we receive frm ur clud service prvider partners. Belw is a listing f the new key features and imprvements f Messaging and Cllabratin 5.0 many f which stem frm suggestins made by ur prviders. Please refer t the Parallels Autmatin Parallels Operatins Autmatin 5.0 Release Ntes fr the mst cmprehensive list f changes in this new versin. New Features Parallels Operatins Autmatin 5.0 incrprates imprtant new features fr Micrsft Exchange 2010, Micrsft Office Cmmunicatins Server, and Linux Mail. Supprt fr Micrsft Exchange Server 2010 New Micrsft Exchange 2010 capabilities include supprt fr: Mailbx management Distributin list management Public flder management Cntact management Resurce mailbx management Cmpany disclaimers Integratin with BlackBerry Enterprise Server, Pstini Security Service, MessageLabs Hsted Security Service, McAfee SaaS & Web Security (frmerly MX Lgic and Web Security), and Glbal Relay Hsted Archiving & Messaging Services Supprt fr telephny integratin in Micrsft Office Cmmunicatins Server 2007 Nw clud service prviders can resell vice services fr users f Micrsft Office Cmmunicatins Server. Parallels Operatins Autmatin 5.0 supprts bth mdes f telephny integratin prvided by Micrsft Office Cmmunicatins Server 2007 R2: Remte Call Cntrl and Enterprise Vice. The Parallels, 2010 Parallels Operatins Autmatin 5.0: What s New 2

3 latter ptin can be used tgether with custmer-cnfigured Lcatin Prfiles, which define the translatin rules fr shrt numbers dialed by users. Cntrl Panel fr Linux Mail Users Parallels Operatins Autmatin 5.0 prvides extended self-service features t users f Linux Mail service, including: Viewing mailbx general prperties Managing aliases Setting the primary address Managing frwarding settings Viewing mail list membership Managing aut-respnders Viewing antivirus settings Managing spam prtectin Viewing send permissins Imprvements This sectin utlines the tp imprvements fr Micrsft Exchange 2007, Linux Mail, and Open- Xchange, as well as deplyment enhancements and ther imprvements. Micrsft Exchange 2007 Parallels Operatins Autmatin 5.0 supprts several new capabilities in Micrsft Exchange 2007: Unified messaging: Parallels Operatins Autmatin 5.0 supprts unified messaging in Micrsft Exchange 2007 SP1 and SP2. Custmers whse subscriptins include unified messaging can access their unified messaging mailbx by phne, using either the telephne user interface r the vice user interface, in rder t: Listen t, frward, r reply t messages Listen t cntact and calendar infrmatin Accept r cancel meeting requests BlackBerry Enterprise Server 5.0: Parallels Operatins Autmatin 5.0 supprts the latest versin f BlackBerry sftware BlackBerry Enterprise Server MR2 which wrks with bth Micrsft Exchange 2007 and Micrsft Exchange Fr existing installatins f BlackBerry Enterprise Server 4.x, we recmmend an in-place upgrade t the new versin, since it s an easy upgrade that requires minimum migratin effrts. If yu prefer nt t upgrade, hwever, there s n prblem: Parallels Operatins Autmatin 5.0 supprts bth 4.x and 5.x instances f BlackBerry Enterprise Server, even when bth are deplyed in the same tplgy. Parallels, 2010 Parallels Operatins Autmatin 5.0: What s New 3

4 Resurce mailbxes: Nw Micrsft Exchange users can set up resurce mailbxes t track rm and equipment usage, in rder t avid cnflicts when scheduling meetings. Parallels Operatins Autmatin 5.0 prvides cmplete cntrl ver the way a resurce mailbx prcesses incming invitatins: prcessing can be fully autmatic, with the mailbx making the decisin based n predefined criteria; the mailbx can frward the invitatin t a delegated individual t make the decisin; r the review prcess can be cmpletely manual. Cmpany disclaimers: Nw subscribers can have disclaimers autmatically inserted int all utging s. Three different disclaimers can be used, depending n whether the is ging t internal recipients, external recipients, r bth. Shared dmains: Yur custmers can nw chse t use any dmains yu wn in their addresses, cntacts, public flders, and distributin lists. Fr example: Say yu wn the dmains prvider.cm and prvider.net and wuld like t launch yur hsted ffer with free basic mail hsting n yur nline prtal. Bth dmains will be added t yur service template, and all custmers with subscriptins based n this template can register mailbxes using either f these dmains. Suppse yu have a large custmer that needs a single dmain t span multiple Micrsft Exchange subscriptins. Yu can nw create a separate service template fr this custmer, with the specific dmain added t the template parameters. Public flder size limits increased: Yur custmers using Micrsft Exchange 2007 r 2010 can nw use the Parallels cntrl panel t create a public flder as large as 2 TB (as ppsed t the earlier limit f 2 GB).. Nte: If yu are using Micrsft Exchange 2007 SP2, yu ll need t install it n the MPS nde t supprt public flders larger than 2 GB. Linux Mail Parallels Operatins Autmatin 5.0 ffers several significant imprvements fr Linux Mail: Multiple mailbx aliases: Nw custmers can create multiple addresses, using different dmains, and have them all pint t the same Qmail mailbx, s they can get all their mail in ne mailbx. They can als designate ne f the aliases as their primary address, causing this address t be displayed in the 'Frm' field f messages sent frm any f the aliases. 'Send As' Permissins fr Linux Mail users and maillists: This feature allws users f a mailbx r distributin list t send messages under the name f the mailbx user granting these permissins. Mailbx users wh are granted a Send Permissin can select the granted mailbx address in the 'Frm' field f the . External mail security services: Nw Linux Mail custmers can subscribe t several external anti-spam and antivirus services that previusly were available t Hsted Exchange custmers nly. Available services include: Parallels, 2010 Parallels Operatins Autmatin 5.0: What s New 4

5 MessageLabs ( McAfee SaaS & Web Security (frmerly MX Lgic and Web Security) ( Supprt fr RHEL 5 and CentOS 5: Nw yu can use the RHEL 5 (x86) and CentOS 5 (x86) perating systems t deply Linux Mail hsting. Ability t manage antivirus ntificatins: A new system-wide prperty lets yu specify whether Linux Mail subscribers can turn n r turn ff ntificatins that are autmatically ed t the sender r recipient f an infected message. Supprt fr SpamAssassin 3.3.1:The new release supprts SpamAssassin versin fr the RHES 4 (x86)/centos 4 (x86) and RHEL 5 (x86)/centos 5 (x86) platfrms: Open-Xchange Parallels Operatins Autmatin 5.0 intrduces several key imprvements fr Open-Xchange: Ability t shw/hide mail entities in glbal address bk: Nw custmers subscribing t bth Linux Mail hsting and Open-Xchange webmail can decide whether t sync and display all addresses in their Open-Xchange glbal address bk. Synchrnizatin f mailbx aliases and distributin lists: If a custmer's subscriptin includes Open-Xchange webmail access, all Messaging and Cllabratin actins invlving mailbx aliases and frwarding addresses (i.e., creating, changing, r deleting them) will be synced with the custmer s Open-Xchange glbal address bk. Direct administratin links: New entry pints have been added, enabling the Open-Xchange cntext administratr t lg in t the Open-Xchange Resurce and Grup administratin areas directly frm the Parallels custmer administratr cntrl panel. Link fr mbile device cnfiguratin: A new link in the Parallels end-user cntrl panel lets users dwnlad a dcument with instructins n hw t cnfigure their mbile device t wrk with Open-Xchange. Managing antispam lists frm within Open-Xchange webmail: End users can nw manage antispam lists (bth white and black) directly frm their Open-Xchange webmail, withut having t first sign in t the end-user cntrl panel. Deplyment Imprvements Parallels Operatins Autmatins deplyment ptins have been imprved in several ways: Mdular deplyment: Yu can nw deply each f the fllwing hsting mdules individually: Parallels Autmatin Platfrm Applicatin Packaging Standard Dedicated Hsting Parallels, 2010 Parallels Operatins Autmatin 5.0: What s New 5

6 Game Hsting Linux Mail Hsting Linux Shared Hsting Messaging and Cllabratin Parallels Panel Virtualizatin (Parallels Cntainers) Windws Shared Hsting Lad balancing and fault tlerance fr MPS servers: Yu can nw deply several MPS servers in the Parallels Operatins Autmatin Windws hsting infrastructure, with Parallels Operatins Autmatin prviding lad balancing and fault tlerance. Lad-balanced deplyment f Parallels Operatins Autmatin cntrl panel n Linux: Nw yu can deply Linux-based Parallels Operatins Autmatin user interface and branding servers in a clustered cnfiguratin, using netwrk lad-balancing technlgy. This apprach prvides bth high availability and scalability fr the Parallels Operatins Autmatin cntrl panel. Supprt fr dmain cntrllers running under Windws Server 2008: Active Directry can nw be deplyed n servers running Windws Server Autmated Linux-based hardware nde registratin: Registratin f Linux-based hardware ndes n lnger requires manual peratins n the remte hardware nde. Nw yu can register new hardware ndes using nly the Parallels Operatins Autmatin cntrl panel. Imprved supprt fr Parallels Virtuzz Cntainers 4.5 fr Windws: Nw yu can deply the fllwing Windws-based Parallels Operatins Autmatin services inside the Parallels Virtuzz Cntainers 4.5 fr Windws: Management nde Micrsft DNS Server Micrsft Internet Infrmatin Services versins 6.0 and 7.0 Windws File Manager Dmain parking server SSL prxy server SQL Server 2000, 2005, and 2008 SQL Web Data Administratr Micrsft Windws SharePint Services 3.0 Parallels Windws SiteBuilder Server AWStats Web statistics server Windws-based Prvisining Gateway Hst Windws Streaming Media Server CldFusin MX Server Custmer backup server Watchdg server Other Imprvements Other imprvements in Parallels Operatins Autmatin 5.0 include: SQL Server 2008: Yur custmers' databases can nw be prvisined n SQL Server 2008 ( Parallels, 2010 Parallels Operatins Autmatin 5.0: What s New 6

7 Open Fusin License Frmat: Parallels Operatins Autmatin nw supprts the Open Fusin license frmat, and n lnger supprts ld self-signed licenses. Yu can install Open Fusin licenses using Parallel Operatins Autmatin user interface mdule r via a public API (pem.upladlicense methd). Nte that if yu have Parallels Operatins Autmatin wrking in cnjunctin with Parallels Business Autmatin, yu wuld install the license thrugh Parallels Business Autmatin: in such a case, when yu re in Parallels Operatins Autmatin, the user interface mdule wrks in read-nly mde. Synchrnizatin f service user lckuts: Previus versins f Parallels Operatins Autmatin tracked incrrect lgin attempts and user lckuts fr Active Directry separately frm thse initiated thrugh Parallels Operatins Autmatin. Therefre, a malicius user wh was attempting t lg in via Outlk Web Access and was lcked ut by Active Directry culd cntinue trying t lg in thrugh the Parallels Operatins Autmatin cntrl panel. Nw, with lckut synchrnizatin, a user lcked ut f any hsted service, such as Outlk Web Access, will nt be able t lg in thrugh Parallels Operatins Autmatin Cntrl Panel and vice versa. And if the custmer administratr unlcks a user thrugh the Parallel Operatins Autmatin cntrl panel, the actin will be applied t Active Directry as well. MessageLabs Imprvements: The new release includes several MessageLabs imprvements, including: Multiple Dmain Templates: The Service Template nw supprts management f custmer and dmain templates fr MessageLabs bjects. The reprting statistic has als been changed t reflect different types f prtected recipients and the quantity f each, fr bth Micrsft Exchange and Qmail recipients. Direct lgin t MessageLabs Advanced Settings: If the MessageLabs resurce parameter Allw MessageLabs UI Lgin is enabled, the Parallel Operatins Autmatin end-user cntrl panel will display a link t the MessageLabs Cntrl Panel. By clicking n this link, the custmer can lg int MessageLabs and manage advanced features. Warning: MessageLabs API URLs have changed. If yu use the Parallels Operatins Autmatin MessageLabs mdule, yu will need t cnfirm the range f IP addresses that will need access befre yu upgrade t Parallels Operatins Autmatin 5.0, s yu can cnfigure the MessageLabs firewall t prvide access t these addresses. Please cntact a MessageLabs representative fr the new API URLs; therwise, the MessageLabs service will stp wrking after yu upgrade t Parallels Operatins Autmatin 5.0. Applicatin hsting imprvements. Parallels Operatins Autmatin 5.0 ffers several applicatin hsting enhancements, including: Applicatin branding: The new release supprts branding fr bth the applicatin URL and the applicatin settings, enabling yu and yur resellers t specify custm applicatin URLs and settings fr yur brands. The branded applicatin URL will be displayed in custmer cntrl panel, and the branded applicatin settings will be applied during prvisining f the applicatin. Parallels, 2010 Parallels Operatins Autmatin 5.0: What s New 7

8 Ability t Install Active Directry sync agent n yur dmain cntrller. Nw yu can install the Active Directry Sync Agent n yur n-premise dmain cntrller. Autmatic generatin f unique addresses: Parallels Operatins Autmatin allws yur custmers t frce the additin f unique identifiers t addresses based n user names. With this feature enabled, if a custmer has tw users sharing a similar name (like Jhn Smith and James Smith), Parallels Operatins Autmatin will create autmatically create unique mailbxes fr bth users (e.g., and instead f waiting fr a synchrnizatin cnflict t arise. Additinal supprt: The new release als includes supprt fr the Windws-based Prvisining Gateway Hst and applicatin license management. Additinal prduct dcumentatin is available n Parallels PartnerNet at Parallels, 2010 Parallels Operatins Autmatin 5.0: What s New 8

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