Intel Hybrid Cloud Management Portal Update FAQ. Audience: Public

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1 Intel Hybrid Clud Management Prtal Update FAQ Audience: Public Purpse: Prepare fr the launch f the Intel Hybrid Clud Platfrm multi-user/multi-tier update Versin: Final FAQs What s new in the Intel Hybrid Clud management prtal?... 2 Wh is impacted by this update?... 2 What is a Reseller?... 3 What is an Aggregatr?... 3 Hw many user accunts can I add?... 3 Hw many reseller accunts can I add?... 4 Can I cntrl what my users see and d in the prtal?... 4 With multiple users, wh gets Intel Hybrid Clud alerts?... 4 Hw d I add users?... 5 Hw d I delete users?... 5 I have an Intel Hybrid Clud 2.x/3.x platfrm; can I still take advantage Management Prtal update?... 5 Wh d I cntact if I need access t my servers?... 6 Where shuld I g fr mre infrmatin?

2 What s new in the Intel Hybrid Clud management prtal? Multi-User Update: The new multi-user update applies t bth resellers and aggregatrs. This means yu can nw add additinal users t yur management prtal accunt withut sharing yur persnal lgin infrmatin. The new users are assigned t an access level that prvides them with the access they need t d their jb. Multi-Tier Update: In additin t the multi-user update, aggregatrs will als be able t view and manage all f their reseller s servers frm their wn prtal accunt. When a new reseller creates and registers an Intel Hybrid Clud accunt thrugh the Intel prvided registratin URL (nt the general Intel Hybrid Clud registratin site cntact Intel Custmer Supprt if yu dn t have the unique URL), thse accunts will autmatically be mapped t the aggregatr s prtal accunt. The reseller can view and manage their wn servers, but the aggregatr can als view and manage all f their reseller s servers. Wh is impacted by this update? This update applies t all Intel Hybrid Clud management prtal resellers and aggregatrs. 2

3 What is a Reseller? Resellers (e.g., Managed Service Prviders, VARs, ISVs, and System Integratrs) sell and supprt ur slutin t their SMB custmers. The Reseller is the 1st level f supprt fr their custmer, manages hardware and Intel Hybrid Clud sftware subscriptins, and bills the custmer fr the Intel Hybrid Clud subscriptin usage and hardware rental as apprpriate. Resellers generally fall int ne f the fllwing categries: a) Direct Resellers wh sell t SMBs using Hardware and Hardware Leasing services available frm the Intel Hybrid Clud prgram b) Resellers wh sell t SMBs wh cnfigure n their wn Hardware, meeting Intel Hybrid Clud Manufacturing methds, utilizing their wn finance/leasing partners c) Resellers wh sell t SMBs using Hardware available frm an Aggregatr, utilizing the Aggregatr s finance/leasing partners What is an Aggregatr? Aggregatrs sell t resellers and prvide billing services t the Resellers wh subscribe thrugh them. Each mnth Intel prvides usage fr all Resellers under the Aggregatrs versight, and the Aggregatr bills & cllects frm the Resellers and pays Intel. Aggregatrs generally fall int ne f the fllwing categries: a) Service Prvider Aggregatrs wh sell Intel Hybrid Clud slutins t their Channel f Resellers, and wish t add Intel Hybrid Clud slutins t their Catalg f fferings b) ISV Aggregatrs with a prduct r prduct line that they sell t their Channel f Resellers and want t add Intel Hybrid Clud slutins (Custm r Standard) t augment their Catalg f fferings c) Hardware Aggregatrs wh actively sell HW slutins t their Channel f Resellers, and wish t add Intel Hybrid Clud slutins t their Catalg f fferings Hw many user accunts can I add? The Intel Hybrid Clud management prtal is flexible and can handle as many user accunts as yu need. There is n knwn limit t the number f users that yu can add t yur prtal accunt. 3

4 Hw many reseller accunts can I add? Reseller accunts can nly be linked t an aggregatr s accunt when the reseller registers thrugh the unique Intel prvided registratin URL (prvided t the reseller by the aggregatr). Aggregatrs cannt add resellers t their accunt; they can nly add and manage users t their prtal. Can I cntrl what my users see and d in the prtal? Abslutely! Users are assigned t ne f fur different access levels. These levels cntrl what users can see and d: N Access When a user with this access level lgs int the prtal, they will see a message n the screen ntifying them t cntact the Admin fr access. All features f the page are disabled and the user will nt have access t anything. Basic Access This allws the user t view the dashbard and the servers tab. Technical Access These users have Basic Access plus the ability t remtely manage servers and apply patches. Management Access These users can d everything a Technical Access user can plus activate servers and applicatins, rder frm the stre, and add additinal users t the prtal. Owner (nt a selectable access level) The wner is a special access level that is autmatically assigned t the prtal accunt which was used t purchase the first IHC server. The Owner has full access and can als edit/mdify the rles f their users and delegate administrative access. Admin Rle - The Admin rle is a special access level that is delegated by the wner f the MSP Business. Admins can add users t the MSP s prtal and edit/mdify the rles f existing users. With multiple users, wh gets Intel Hybrid Clud alerts? All users in yur management prtal will receive alerts. Future releases may prvide mre cntrl t selectively assign alert ntificatin t specific users. 4

5 Hw d I add users? Adding a user is easy. Simply lg int the Intel Hybrid Clud website (https://hybridclud.intel.cm), then click the Add users t yur accunt link (see picture belw). After the request has finished prcessing, yu can assign the user an access level Hw d I delete users? Deleting a user is easy, t. Simply change their access level t N Access. Users with N Access will see the fllwing screen: Users with the N Access access level will be able t get a list f Administratrs but all ther features are lcked ut. T cmpletely remve an accunt, please cntact Intel Custmer Supprt. I have an Intel Hybrid Clud 2.x/3.x platfrm; can I still take advantage Management Prtal update? Yes, since this is an update t the web management prtal nly, it is platfrm independent. Yu d nt need t perfrm any server updates t take advantage f this new feature. 5

6 Wh d I cntact if I need access t my servers? Access t manage servers is prvided thrugh the Technical Access and higher access levels. T change yur access level, cntact the wner f yur cmpany r a delegated admin. If the wner s address has changed and there is n ne available with admin level access, please cntact Intel Custmer Supprt fr further assistance. Where shuld I g fr mre infrmatin? Fr mre details n any f the infrmatin presented here, please see the Intel Hybrid Clud 3.7 User Guide psted at: 6

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