Cloud Services Frequently Asked Questions FAQ
|
|
- William Patterson
- 8 years ago
- Views:
Transcription
1 Clud Services Frequently Asked Questins FAQ Revisin 1.0 6/05/2015
2 List f Questins Intrductin What is the Caradigm Intelligence Platfrm (CIP) clud? What experience des Caradigm have hsting prducts like CIP Clud? Infrastructure and Security Hw d yu deply a custmer t the CIP Clud? Hw d I cnnect t the CIP Clud? Hw d yu prtect data at rest? Hw d yu prtect data in transit? What certificatins d Clud Services and yur datacenters have? Hw d yu ensure cmpliance with security plicies? What authenticatin methds des CIP Clud use? Hw des CIP Clud define access levels? What are the advantages f rle-based access cntrl? What types f data can CIP Clud ingest and stre? Backup and recvery strategy Hw des disaster recvery wrk? Des data persist frever? What happens t my data at the end f my CIP Clud subscriptin term? Service availability Hw d yu measure availability? Hw d yu maintain high availability? Intrductin What is the Caradigm Intelligence Platfrm (CIP) clud? Caradigm uses the Caradigm Intelligence Platfrm (CIP) clud t run yur CIP envirnments fr yu in a hsted sftware-as-a-service mdel. Fr a mnthly subscriptin fee, the basic CIP Clud subscriptin includes bth access t the CIP applicatins yu subscribe t, as well as hsting, supprt, and maintenance services. CIP Clud slutins scale with the needs f yur rganizatin, depending n metrics such as the vlume f messages and number f cvered lives. In additin, the CIP Clud ffering includes a disaster recvery ptin that prvides bth a ht-standby site as well as increased service availability. The CIP Clud ffering als cmes with a develper s license that prvides yu with Chrt Designer and ther develpment tls t create custm CIP applicatins. What experience des Caradigm have hsting prducts like CIP Clud? The Caradigm Clud Services team has extensive experience in hsting healthcare IT prducts such as CIP, and has been hsting CIP (and its predecessr prduct, Amalga) fr custmers fr ver ten years. 2
3 Infrastructure and Security Hw d yu deply a custmer t the CIP Clud? The CIP Clud deplyment is purpse-built t meet the size and vlume demands fr each custmer. The clud deplyment fr each custmer: Is built in its wn private instance Deplys CIP applicatins in high-availability mde, with full redundancy Is set up s that n data is aggregated amngst disparate custmers. Hw d I cnnect t the CIP Clud? The CIP Clud ffering includes tw site-t-site VPN tunnels between the custmer s netwrk and the Caradigm datacenters (ne tunnel fr each f the Caradigm datacenters). These tunnels are used as the transprt fr all data feeds and CIP client traffic. Caradigm als supprts site-t-site VPN tunnels between yur netwrk and yur Health Infrmatin Exchange (HIE) slutin prvider (if any), as well as site-t-site VPN tunnels between yur HIE and select partner applicatins and the Caradigm datacenter envirnments. Hw d yu prtect data at rest? Data at rest in the CIP Clud is encrypted by using the fllwing technlgies: Prtected Health Infrmatin (PHI) n the file system is encrypted by using the Encrypting File System (EFS) feature f Windws Server. Online databases at rest and database backup files are encrypted by use the Transparent Database Encryptin (TDE) feature f Micrsft SQL Server Hw d yu prtect data in transit? Data in transit in the CIP Clud is currently encrypted by using the fllwing slutins: Netwrk traffic assciated with CIP applicatins uses HTTPS and SSL. Fr batch feeds, ur standard transprt prtcl is Secure FTP, which prvides fr SSL encryptin in transit. Server-t-server cmmunicatin is prtected within the datacenter by using SSL-based SQL Server cnnectins. What certificatins d Clud Services and yur datacenters have? Caradigm s CIP Clud is independently certified t the leading internatinal standard fr infrmatin security management, ISO Our CIP Clud services als underg an annual SOC 2 Type II audit fr security and cnfidentiality cntrls, and a full reprt is made available t ur clients. In additin, ur datacenter facilities are ISO27001 certified and underg SSAE 16 Type II audits annually. Access t Service Operatins is autmatically audited, and includes events such as user identity, time f access, peratins perfrmed, and dwnlads r uplads. Hw d yu ensure cmpliance with security plicies? The Clud Services team perfrms quarterly security reviews f all envirnments t ensure that they cmply with established security plicies. 3
4 What authenticatin methds des CIP Clud use? The Caradigm datacenter systems use claims-based authenticatin, built n Micrsft Windws Identity Fundatin, t verify user credentials. Hw des CIP Clud define access levels? CIP Clud systems use rle-based access cntrl (RBAC) t prvide custmers an efficient way t manage user access. Custmers can use these rles t define user and administratr levels f access with the granularity they need. Rle membership determines the fllwing: The peratins that users have access t in applicatins and the Management Cnsle Permissin t read and write data CIP administratrs create and manage CIP rles in the Management Cnsle. What are the advantages f rle-based access cntrl? The CIP Clud uses a sustainable, rbust, cnfigurable, and extensible apprach t access cntrl. This apprach prvides the fllwing benefits: The custmer has a centralized system fr managing data and applicatin access: The custmer defines access plicies fr the entities t be secured. The custmer enfrces access acrss all applicatins and data The custmer can assign access at the needed level f granularity. Fr example: The user view f data recrds can be filtered statically, using entity prperties (fr example, Encunter.Facility = City Center ). The user view f data recrds can be filtered dynamically, using the user identity and any available tken claim (fr example, Encunter.AttendingMD The user view f data can be filtered at the cell level, masking r redacting parts f a recrd. Fr example, test results are nt displayed t nn-clinical staff. The custmer des nt need t add cde t enfrce security r t supprt auditing. What types f data can CIP Clud ingest and stre? The CIP Clud ffering is designed t ingest and stre all types f text data. Yu can cnfigure it t ingest Health Level Seven Internatinal (HL7) data and ther standard frmats including, but nt limited t, XML and CSV. This ffering is nt architected t ingest nn-text data such as picture archiving and cmmunicatin system (PACS) images r scanned dcuments, such as scanned charts. 4
5 Backup and recvery strategy Hw des disaster recvery wrk? The disaster recvery ptin extends the prductin envirnment with additinal cluster ndes and replicated databases that prvide a virtual mirrr image f the prductin envirnment. Like the prductin envirnment, the disaster recvery envirnment is built n a shared infrastructure with a discrete disaster recvery CIP instance per custmer. The main difference between the disaster recvery instance and the prductin instance is that the disaster recvery instance des nt include all f the high availability features (fr example, clustering and lad balancing) that exist in the prductin instance. The disaster recvery resurces are ge-replicated they reside in a datacenter that is gegraphically separate frm the custmer s primary prductin envirnment. Data replicates in real time between the primary prductin envirnment and the disaster recvery envirnment. This arrangement prvides custmers with additinal redundancy and prtectin if a primary datacenter fails, r an event ccurs that makes the cntinuatin f nrmal functins impssible at the primary datacenter. In the event f a failure at the primary prductin envirnment, the custmer redirects ingestin t the disaster-recvery envirnment and changes their lcal DNS t pint t it as well. Caradigm als changes its DNS t re-pint clients t the disaster recvery envirnment. After the primary prductin envirnment has recvered, the custmer and Caradigm revert the DNS changes. The precise Recvery Time Objective (RTO) and Recvery Pint Objective (RPO) fr yur service depend n the details f yur subscriptin agreement. The disaster recvery prcedure fr each custmer is tested annually. Des data persist frever? Each custmer s subscriptin agreement defines hw lng their data persists in the datacenter systems. At the end f this term, the data is destryed accrding t a standard perating prcedure. What happens t my data at the end f my CIP Clud subscriptin term? Custmers retain wnership f their data in the CIP Clud systems. If requested, at the end f the term f yur CIP Clud agreement, we will prvide a ne-time full cpy f the CIP user databases n remvable media. This cpy will be prvided in Micrsft SQL Server 2012 frmat with TDE enabled. Certificates and keys t unencrypt the data will be prvided ut-f-band frm the remvable media. 5
6 ABOUT CARADIGM Caradigm is a healthcare analytics and ppulatin health cmpany dedicated t helping rganizatins imprve patient care, reduce csts and manage risk thrugh the strategic, timely and cmpliant use f data generated acrss the healthcare cntinuum. Service availability Hw d yu measure availability? Currently, a mnitring service tests the CIP Clud systems by simulating a lgn fr each CIP Clud prductin instance nce every five minutes. These tests are run frm at least three remte datacenters. The results are aggregated int a mnthly availability metric per custmer. Hw d yu maintain high availability? In the primary prductin envirnment, each CIP server rle is either clustered r lad balanced t minimize single pints f failure. In additin, fr custmers wh purchase the disaster recvery ptin, Caradigm maintains a disaster recvery mirrr f the prductin envirnment t be used in the event f a catastrphic failure f the primary prductin envirnment. Fr mre infrmatin, see Hw des disaster recvery wrk? th Ave NE, Suite 300 Bellevue, WA Caradigm. All rights reserved. Caradigm and the Caradigm lg are trademarks f Caradigm USA LLC. This material is prvided fr infrmatinal purpses nly. Caradigm makes n warranties, express r implied. The features and functinality available t custmers may vary depending n the custmer s subscribed applicatins and clud cnfiguratin. 6.
Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1
Imprved Data Center Pwer Cnsumptin and Streamlining Management in Windws Server 2008 R2 with SP1 Disclaimer The infrmatin cntained in this dcument represents the current view f Micrsft Crpratin n the issues
More informationSaaS Listing CA Cloud Service Management
SaaS Listing CA Clud Service Management 1. Intrductin This dcument prvides standards and features that apply t the CA Clud Service Management (CSM) SaaS ffering prvided t the Custmer and defines the parameters
More informationLicensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite
Vlume Licensing brief Licensing the Cre Client Access License (CAL) Suite and Enterprise CAL Suite Table f Cntents This brief applies t all Micrsft Vlume Licensing prgrams. Summary... 1 What s New in This
More informationJunos Pulse Instructions for Windows and Mac OS X
Juns Pulse Instructins fr Windws and Mac OS X When yu pen the Juns client fr the first time yu get the fllwing screen. This screen shws yu have n cnnectins. Create a new cnnectin by clicking n the + icn.
More informationServ-U Distributed Architecture Guide
Serv-U Distributed Architecture Guide Hrizntal Scaling and Applicatin Tiering fr High Availability, Security, and Perfrmance Serv-U Distributed Architecture Guide v14.0.1.0 Page 1 f 16 Intrductin Serv-U
More informationIntel Hybrid Cloud Management Portal Update FAQ. Audience: Public
Intel Hybrid Clud Management Prtal Update FAQ Audience: Public Purpse: Prepare fr the launch f the Intel Hybrid Clud Platfrm multi-user/multi-tier update Versin: Final FAQs What s new in the Intel Hybrid
More informationOracle Cloud Enterprise Hosting and Delivery Policies
Oracle Clud Enterprise Hsting and Delivery Plicies Statement f Changes Versin 1.5, 6/01/2015 This dcument utlines changes made t the Oracle Clud Enterprise Hsting and Delivery Plicies dated December 1,
More informationState of Wisconsin Division of Enterprise Technology (DET) Distributed Database Hosting Service Offering Definition (SOD)
State f Wiscnsin Divisin f Enterprise Technlgy (DET) Distributed Database Hsting Service Offering Definitin (SOD) Distributed Database Hsting SOD Page 1 12/9/2010 Dcument Revisin Histry (Majr Pst Publishing
More informationPassword Reset for Remote Users
1 Passwrd Reset fr Remte Users Curin prvides a cmpnent fr the PasswrdCurier Passwrd Prvisining System that manages the lcal passwrd cache in cnjunctin with self-service passwrd reset activities. The slutin
More informationConfiguring, Monitoring and Deploying a Private Cloud with System Center 2012 Boot Camp
Cnfiguring, Mnitring and Deplying a Private Clud with System Center 2012 Bt Camp Length: 5 Days Technlgy: Micrsft System Center 2012 Delivery Methd: Instructr-led Hands-n Audience Prfile This curse is
More informationGUIDANCE FOR BUSINESS ASSOCIATES
GUIDANCE FOR BUSINESS ASSOCIATES This Guidance fr Business Assciates dcument is intended t verview UPMCs expectatins, as well as t prvide additinal resurces and infrmatin, t UPMC s HIPAA business assciates.
More informationState of Wisconsin. File Server Service Service Offering Definition
State f Wiscnsin File Server Service Service Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 2/16/2008 1.0 JD Urfer First pass 2/16/2008 2.0 Tm Runge Editing changes 2/19/2009 2.1 Tm
More informationTrustED Briefing Series:
TrustED Briefing Series: Since 2001, TrustCC has prvided IT audits and security assessments t hundreds f financial institutins thrugh ut the United States. Our TrustED Briefing Series are white papers
More informationMITEL OPEN INTEGRATION GATEWAY (OIG): END- CUSTOMER DEVELOPMENT & LICENSING
MITEL OPEN INTEGRATION GATEWAY (OIG): END- CUSTOMER DEVELOPMENT & LICENSING JULY, 2014 The infrmatin cnveyed in this dcument is cnfidential and prprietary t Mitel and is intended slely fr Mitel emplyees
More informationInterworks Cloud Platform Citrix CPSM Integration Specification
Citrix CPSM Integratin Specificatin Cntents 1. Intrductin... 2 2. Activatin f the Integratin Layer... 3 3. Getting the Services Definitin... 4 3.1 Creating a Prduct Type per Lcatin... 5 3.2 Create Instance
More informationCitrix XenApp 6.5 Basic Administration
Citrix XenApp 6.5 Basic Administratin Descriptin: Days: 5 Prerequisites: Citrix XenApp 6.5 Basic Administratin training curse prvides the fundatin necessary fr administratrs t effectively centralize and
More informationFINRA Regulation Filing Application Batch Submissions
FINRA Regulatin Filing Applicatin Batch Submissins Cntents Descriptin... 2 Steps fr firms new t batch submissin... 2 Acquiring necessary FINRA accunts... 2 FTP Access t FINRA... 2 FTP Accunt n FINRA s
More informationScaleIO Security Configuration Guide
ScaleIO Security Cnfiguratin Guide 1 Intrductin This sectin prvides an verview f the settings available in ScaleIO t ensure secure peratin f the prduct: Security settings are divided int the fllwing categries:
More informationFeature Guide. Virto Commerce Platform
Feature Guide Virt Cmmerce Platfrm Fr mre infrmatin abut Virt Cmmerce, visit virtcmmerce.cm r call + 1 323 570 5588 t speak t a representative. Virt Cmmerce Platfrm: Fundatin fr Yur Business Virt Cmmerce
More informationMaaS360 Cloud Extender
MaaS360 Clud Extender Installatin Guide Cpyright 2012 Fiberlink Cmmunicatins Crpratin. All rights reserved. Infrmatin in this dcument is subject t change withut ntice. The sftware described in this dcument
More informationState of Wisconsin DET Dedicated Virtual Host Services Offering Definition
State f Wiscnsin DET Dedicated Virtual Hst Services Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 10/29/2010 1.0 Phil Staley Initial draft 11/3/2010 1.1 Phil Staley Ryan McKee Secnd
More informationCloud Services MDM. Windows 8 User Guide
Clud Services MDM Windws 8 User Guide 10/24/2014 CONTENTS Overview... 2 Supprted Devices... 2 System Capabilities... 2 Enrllment and Activatin... 3 Prcess Overview... 3 Verify Prerequisites... 3 Dwnlad
More informationCXA-206-1 Citrix XenApp 6.5 Basic Administration
CXA-206-1 Citrix XenApp 6.5 Basic Administratin Citrix XenApp 6.5 Basic Administratin training curse prvides the fundatin necessary fr administratrs t effectively centralize and manage applicatins in the
More informationState of Wisconsin DET Agency Managed Virtual Services Service Offering Definition
State f Wiscnsin DET Agency Managed Virtual Services Service Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 6/03/08 1.0 James Sylla Initial draft 9/21/11 1.7 Amy Dustin Annual review
More informationCNS-205: Citrix NetScaler 11 Essentials and Networking
CNS-205: Citrix NetScaler 11 Essentials and Netwrking Overview The bjective f the Citrix NetScaler 11 Essentials and Netwrking curse is t prvide the fundatinal cncepts and skills necessary t implement,
More informationSecurely Managing Cryptographic Keys used within a Cloud Environment
Securely Managing Cryptgraphic Keys used within a Clud Envirnment Dr. Sarbari Gupta sarbari@electrsft-inc.cm 703-437-9451 ext 12 2012 NIST Cryptgraphic Key Management Wrkshp September 10-11, 2012 Intrductin
More informationAccess the SQLsafe Release Notes
Access the SQLsafe Release Ntes SQLsafe is a pwerful backup and recvery slutin that greatly reduces backup and recvery time, minimizes strage requirements, and prvides enterprise management capabilities
More informationABELMed Platform Setup Conventions
ABELMed Platfrm Setup Cnventins 1 Intrductin 1.1 Purpse f this dcument The purpse f this dcument is t prvide prspective ABELMed licensees and their hardware vendrs with the infrmatin that they will require
More informationIntroduction to Mindjet MindManager Server
Intrductin t Mindjet MindManager Server Mindjet Crpratin Tll Free: 877-Mindjet 1160 Battery Street East San Francisc CA 94111 USA Phne: 415-229-4200 Fax: 415-229-4201 mindjet.cm 2013 Mindjet. All Rights
More informationInformation Services Hosting Arrangements
Infrmatin Services Hsting Arrangements Purpse The purpse f this service is t prvide secure, supprted, and reasnably accessible cmputing envirnments fr departments at DePaul that are in need f server-based
More informationHow To Install An Orin Failver Engine On A Network With A Network Card (Orin) On A 2Gigbook (Orion) On An Ipad (Orina) Orin (Ornet) Ornet (Orn
SlarWinds Technical Reference Preparing an Orin Failver Engine Installatin Intrductin t the Orin Failver Engine... 1 General... 1 Netwrk Architecture Optins and... 3 Server Architecture Optins and... 4
More informationImplementing SQL Manage Quick Guide
Implementing SQL Manage Quick Guide The purpse f this dcument is t guide yu thrugh the quick prcess f implementing SQL Manage n SQL Server databases. SQL Manage is a ttal management slutin fr Micrsft SQL
More informationBuild the cloud OpenStack Installation & Configuration Integration with existing tools and processes Cloud Migration
Slutin Brief OpenStack Services OVERVIEW OnX understands clud adptin challenges f glbal enterprise cmpanies and helps Enterprises adpt OpenStack slutins thrugh targeted services. We ffer vertical industry
More informationServ-U Distributed Architecture Guide
Serv-U Distributed Architecture Guide Hrizntal Scaling and Applicatin Tiering fr High Availability, Security, and Perfrmance Serv-U Distributed Architecture Guide v15.1.2.0 Page 1 f 20 Intrductin Serv-U
More informationROSS RepliWeb Operations Suite for SharePoint. SSL User Guide
ROSS RepliWeb Operatins Suite fr SharePint SSL User Guide Sftware Versin 2.5 March 18, 2010 RepliWeb, Inc., 6441 Lyns Rad, Ccnut Creek, FL 33073 Tel: (954) 946-2274, Fax: (954) 337-6424 E-mail: inf@repliweb.cm,
More informationVersion: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013
Versin: Mdified By: Date: Apprved By: Date: 1.0 Michael Hawkins Octber 29, 2013 Dan Bwden Nvember 2013 Rule 4-004J Payment Card Industry (PCI) Patch Management (prpsed) 01.1 Purpse The purpse f the Patch
More informationMobile Deployment Guide For Apple ios
Fr Apple ios Cpyright This dcument is prtected by the United States cpyright laws, and is prprietary t Zscaler Inc. Cpying, reprducing, integrating, translating, mdifying, enhancing, recrding by any infrmatin
More informationRestricted Document. Pulsant Technical Specification
Pulsant Technical Specificatin Title Pulsant Dedicated Server Department Prduct Develpment Cntributrs RR Classificatin Restricted Versin 1.0 Overview Pulsant ffer a Dedicated Server service t underpin
More informationIntegrating With incontact dbprovider & Screen Pops
Integrating With incntact dbprvider & Screen Pps incntact has tw primary pints f integratin. The first pint is between the incntact IVR (script) platfrm and the custmer s crprate database. The secnd pint
More informationACTIVITY MONITOR. Live view of remote desktops. You may easily have a look at any user s desktop.
Web Develpment Offshre Develpment Outsurcing SEO ACTIVITY MONITOR This pwerful tl allws yu t track any LAN, giving yu the mst detailed infrmatin n what, hw and when yur netwrk users perfrmed. Whether it
More informationThe ADVANTAGE of Cloud Based Computing:
The ADVANTAGE f Clud Based Cmputing: A Web Based Slutin fr: Business wners and managers that perate equipment rental, sales and/r service based rganizatins. R M I Crpratin Business Reprt RMI Crpratin has
More informationPexip Infinity and Cisco UCM Deployment Guide
Intrductin Pexip Infinity and Cisc UCM Deplyment Guide The Cisc Unified Cmmunicatins Manager (CUCM) is a SIP registrar and call cntrl device. This guide describes hw t integrate a single Pexip Infinity
More informationBackupAssist SQL Add-on
WHITEPAPER BackupAssist Versin 6 www.backupassist.cm 2 Cntents 1. Requirements... 3 1.1 Remte SQL backup requirements:... 3 2. Intrductin... 4 3. SQL backups within BackupAssist... 5 3.1 Backing up system
More informationStarterPak: Dynamics CRM Opportunity To NetSuite Sales Order
StarterPak: Dynamics CRM Opprtunity T NetSuite Sales Order Versin 1.0 7/20/2015 Imprtant Ntice N part f this publicatin may be reprduced, stred in a retrieval system, r transmitted in any frm r by any
More informationMcAfee Enterprise Security Manager. Data Source Configuration Guide. Infoblox NIOS. Data Source: September 2, 2014. Infoblox NIOS Page 1 of 8
McAfee Enterprise Security Manager Data Surce Cnfiguratin Guide Data Surce: Infblx NIOS September 2, 2014 Infblx NIOS Page 1 f 8 Imprtant Nte: The infrmatin cntained in this dcument is cnfidential and
More informationCXA-204-1I Basic Administration for Citrix XenApp 6
CXA-204-1I Basic Administratin fr Citrix XenApp 6 Basic Administratin fr Citrix XenApp 6 training curse prvides the fundatin necessary fr administratrs t effectively centralize and manage applicatins in
More informationIn addition to assisting with the disaster planning process, it is hoped this document will also::
First Step f a Disaster Recver Analysis: Knwing What Yu Have and Hw t Get t it Ntes abut using this dcument: This free tl is ffered as a guide and starting pint. It is des nt cver all pssible business
More informationInstant Chime for IBM Sametime Quick Start Guide
Instant Chime fr IBM Sametime Quick Start Guide Fall 2014 Cpyright 2014 Instant Technlgies. All rights reserved. Cpyright and Disclaimer This dcument, as well as the sftware described in it, is furnished
More informationMicrosoft Certified Database Administrator (MCDBA)
Micrsft Certified Database Administratr (MCDBA) 460 hurs Curse Overview/Descriptin The MCDBA prgram and credential is designed fr individuals wh want t demnstrate that they have the necessary skills t
More informationViPNet VPN in Cisco Environment. Supplement to ViPNet Documentation
ViPNet VPN in Cisc Envirnment Supplement t ViPNet Dcumentatin 1991 2015 Inftecs Americas. All rights reserved. Versin: 00121-04 90 02 ENU This dcument is included in the sftware distributin kit and is
More informationMobilizing Healthcare Staff with Cloud Services
Mbilizing Healthcare Staff with Clud Services Published May 2012 Mbile Technlgies are changing hw healthcare staff delivers care. With new pwerful integrated slutins available fr the healthcare staff,
More informationPronestor Room & Catering
Prnestr Rm Prnestr Rm & Catering Mdule 1 Technical requirements & installatin - Prnestr Rm & Catering Page 1.0 1.5 A guide t all the necessary server preparatins fr the installatin f Prnestr Rm & Catering.
More informationService Level Agreement Distributed Hosting and Distributed Database Hosting
Office f Infrmatin Technlgy Services Service Level Agreement Distributed Hsting and Distributed Database Hsting Nvember 12, 2013 Service Descriptin Distributed Hsting and Distributed Database Hsting Service
More informationMCSA: Windows 7 Boot Camp for Desktop Support Technicians
MCSA: Windws 7 Bt Camp fr Desktp Supprt Technicians Prepare fr the Enterprise Desktp Supprt Technician certificatin n Windws 7. Gain the clud-related skills required fr the latest Micrsft certificatins
More informationUnderstand Business Continuity
Understand Business Cntinuity Lessn Overview In this lessn, yu will learn abut: Business cntinuity Data redundancy Data availability Disaster recvery Anticipatry Set What methds can be emplyed by a system
More informationCase Study. Portal Upgrade and Management services to a US based Fast Food Chain. Ananthakrishnan J Architect, Sonata Software
Case Study Ananthakrishnan J Architect, Snata Sftware Prtal Upgrade and services t a US based Fast Fd Chain Snata Sftware Limited www.snata-sftware.cm www.snata-sftware.cm Snata s SharePint Migratin and
More informationParallels Operations Automation 5.0: What s New
Prduct Update Parallels Operatins Autmatin 5.0: What s New Revisin 1.0 July 2010 Intrductin Parallels Operatins Autmatin is an peratins supprt system designed fr the unique needs f clud services prviders.
More informationDatasheet. PV4E Management Software Features
PV4E Management Sftware Features PV4E is a field prven cmprehensive slutin fr real-time cntrl ver netwrk infrastructure and devices The new and refreshed Graphic User Interface (GUI) is nw even mre attractive,
More informationTen Steps for an Easy Install of the eg Enterprise Suite
Ten Steps fr an Easy Install f the eg Enterprise Suite (Acquire, Evaluate, and be mre Efficient!) Step 1: Dwnlad the eg Sftware; verify hardware and perating system pre-requisites Step 2: Obtain a valid
More informationUnified Communications
Office f Infrmatin Technlgy Services Service Level Agreement Unified Cmmunicatins Nvember 7, 2013 v2.2 Service Descriptin Unified Cmmunicatins Service Descriptin ITS Unified Cmmunicatins ffers a number
More informationTable of Contents. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Table f Cntents Tp Pricing and Licensing Questins... 2 Why shuld custmers be excited abut Micrsft SQL Server 2012?... 2 What are the mst significant changes t the pricing and licensing fr SQL Server?...
More informationHIPAA HITECH ACT Compliance, Review and Training Services
Cmpliance, Review and Training Services Risk Assessment and Risk Mitigatin: The first and mst imprtant step is t undertake a hlistic risk assessment that examines the risks and cntrls related t fur critical
More informationLearn More Cloud Extender Requirements Cheat Sheet
MaaS360.cm > Learn Mre Learn Mre Clud Extender Requirements Cheat Sheet OVERVIEW This dcument defines all requirements t ensure a successfully installatin f the Clud Extender t enable use f ActiveSync
More informationZimbra Professional Services Portfolio, Purchasing Guide & Price List
In- Tuitin Netwrks Ltd Zimbra Prfessinal Services Prtfli, Purchasing Guide & Price List This dcument prvides an verview f In- Tuitin Netwrks Limited s range f Zimbra Prfessinal Services available n the
More informationManaging Access and Help Protect Corporate Email Data on Mobile Devices with Enterprise Mobile Suite
Managing Access and Help Prtect Crprate Email Data n Mbile Devices with Enterprise Mbile Suite Last updated: 7/15/15 Balancing prductivity and security Emplyees want t be able t use their wn devices t
More informationSYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER
SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER Oracle Enterprise Manager is Oracle s integrated enterprise IT management prduct line, prviding the industry s first cmplete clud lifecycle management
More informationHIPAA Compliance 101. Important Terms. Pittsburgh Computer Solutions 724-942-1337
HIPAA Cmpliance 101 Imprtant Terms Cvered Entities (CAs) The HIPAA Privacy Rule refers t three specific grups as cvered entities, including health plans, healthcare clearinghuses, and health care prviders
More informationCXA-300-1I: Advanced Administration for Citrix XenApp 5.0 for Windows Server 2008
CXA-300-1I: Advanced Administratin fr Citrix XenApp 5.0 fr Windws Server 2008 This curse prvides learners with the skills necessary t mnitr, maintain and trublesht netwrk envirnments running XenApp fr
More informationSystems Support - Extended
1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets
More informationInstallation Guide Marshal Reporting Console
Installatin Guide Installatin Guide Marshal Reprting Cnsle Cntents Intrductin 2 Supprted Installatin Types 2 Hardware Prerequisites 2 Sftware Prerequisites 3 Installatin Prcedures 3 Appendix: Enabling
More informationSPECIFICATION. Hospital Report Manager Connectivity Requirements. Electronic Medical Records DRAFT. OntarioMD Inc. Date: September 30, 2010
OntariMD Inc. Electrnic Medical Recrds SPECIFICATION Hspital Reprt Manager Cnnectivity Requirements DRAFT Date: September 30, 2010 Versin: 1.0 2007-2010 OntariMD Inc. All rights reserved HRM EMR Cnnectivity
More informationDiagnostic Manager Change Log
Diagnstic Manager Change Lg Updated: September 8, 2015 4.4.4090 Features and Issues Supprt fr Office 365 Tenants Yu can nw: Mnitr the status f Office 365 Services (including SharePint Online, Exchange
More informationCorasWorks v11 Essentials Distance Learning
CrasWrks v11 Essentials Curse Outline CrasWrks distance learning training is designed t help students leverage the CrasWrks platfrm t either build cllabrative applicatins r extend and enhance existing
More informationWindows Intune Helps Microsoft Partners More Easily Deploy and Manage Office 365 Users and Devices
Windws Intune Helps Micrsft Partners Mre Easily Deply and Manage Office 365 Users and Devices Published: February 2013 Fr the latest infrmatin, please see www.windwsintune.cm Cntents Intrductin... 3 Windws
More informationVolume Licensing reference guide. Windows Server 2012 R2
Vlume Licensing reference guide Windws Server 2012 R2 Intrductin This guide can help Micrsft Vlume Licensing custmers understand hw Windws Server 2012 R2 is licensed thrugh Micrsft Vlume Licensing prgrams.
More informationUC4 AUTOMATED VIRTUALIZATION Intelligent Service Automation for Physical and Virtual Environments
Fr mre infrmatin abut UC4 prducts please visit www.uc4.cm. UC4 AUTOMATED VIRTUALIZATION Intelligent Service Autmatin fr Physical and Virtual Envirnments Intrductin This whitepaper describes hw the UC4
More informationLogMeIn Rescue Web SSO via SAML 2.0 Configuration Guide
LgMeIn Rescue Web SSO via SAML 2.0 LgMeIn Rescue Web SSO via SAML 2.0 Cnfiguratin Guide 02-19-2014 Cpyright 2015 LgMeIn, Inc. 1 LgMeIn Rescue Web SSO via SAML 2.0 Cntents 1 Intrductin... 3 1.1 Dcument
More informationSMART Active Directory Migrator 9.0.2. Requirements
SMART Active Directry Migratr 9.0.2 January 2016 Table f Cntents... 3 SMART Active Directry Migratr Basic Installatin... 3 Wrkstatin and Member Server System... 5 Netwrking... 5 SSL Certificate... 6 Service
More informationJADU DATA PLATFORM SERVICE DEFINITION
JADU DATA PLATFORM SERVICE DEFINITION Accessible structured data repsitries fr nline digital services, Data Platfrm by Jadu Jadu Limited Universe Huse 1 Merus Curt Leicester LE19 1RJ Telephne: 0116 222
More informationGateway Agent - First Amendment to the High Level Design Document
Gateway Agent - First Amendment t the High Level Design Dcument Scpe The Gateway Agent HLD thrugh update 1 assumes that nly the Cntrl App, while cnnected t the prximal netwrk, can initiate new clud services.
More informationSecurity Services. Service Description Version 1.00. Effective Date: 07/01/2012. Purpose. Overview
Security Services Service Descriptin Versin 1.00 Effective Date: 07/01/2012 Purpse This Enterprise Service Descriptin is applicable t Security Services ffered by the MN.IT Services and described in the
More informationSystem Business Continuity Classification
Business Cntinuity Prcedures Business Impact Analysis (BIA) System Recvery Prcedures (SRP) System Business Cntinuity Classificatin Cre Infrastructure Criticality Levels Critical High Medium Lw Required
More informationAML Internet Manor Court, Manor Farm House, London Road, Derby, Derbyshire, DE72 2GR. Tel: 01332 650 009 Fax: 01332 650 850 Email:
AML Internet Manr Curt, Manr Farm Huse, Lndn Rad, Derby, Derbyshire, DE72 2GR. Tel: 01332 650 009 Fax: 01332 650 850 Email: Backup@AmlInternet.c.uk Cntents Page Situatin Analysis 3 AML Internet - The Slutin
More informationSolution Brief. Aerohive and Impulse. Powerful Network Security for Education and Enterprise
Slutin Brief Aerhive and Impulse Pwerful Netwrk Security fr Educatin and Enterprise Aerhive and Impulse Intrductin In tday s highly cnnected rganizatins, end users expect secure Wi-Fi access acrss the
More informationThe Largest Enterprise Mobility Management Provider
The Largest Enterprise Mbility Management Prvider is the glbal leader in enterprise-grade mbility slutins acrss every industry, every device, and every size deplyment. deplys, secures, mnitrs and manages
More informationACTIVITY MONITOR Real Time Monitor Employee Activity Monitor
ACTIVITY MONITOR Real Time Mnitr Emplyee Activity Mnitr This pwerful tl allws yu t track any LAN, giving yu the mst detailed infrmatin n what, hw and when yur netwrk users perfrmed. Whether it is a library
More informationThe AccuSpeechMobile solution is a fully mobile voice-enabling software solution, that noninvasively. existing mobile enterprise wide applications.
1. Questin: Yu say that yu have an innvative mbile apprach t deplying vice prductivity t enterprise applicatins. Hw is AccuSpeechMbile different frm existing vice architectures? Answer: When ne lks at
More informationAdministration of SQL Server
Administratin f SQL Server High Availability RNDr. David Hksza, Ph.D. http://siret.cz/hksza Outline High availability in SQL Server 2008 failver clustering lg shipping mirrring High availability in SQL
More informationCorporate Profile, 2014
Cpyright 2014 IT-Serve.cm All rights reserved. IT-Serve.cm Crprate Prfile, 2014 Internatinal experience, Reginal reach, Lcal understanding Dubai Abu Dhabi Sharjah Oman Qatar Saudi Arabia IT-Serve.cm PO
More informationPreparing to Deploy Reflection : A Guide for System Administrators. Version 14.1
Preparing t Deply Reflectin : A Guide fr System Administratrs Versin 14.1 Table f Cntents Table f Cntents... 2 Preparing t Deply Reflectin 14.1:... 3 A Guide fr System Administratrs... 3 Overview f the
More informationThe user authentication process varies from client to client depending on internal resource capabilities, and client processes and procedures.
Learn Basic Single Sign-On Authenticatin Tale s Basic SSO applicatin grants Learn access t users withut requiring that they enter authenticatin lgin credentials (username and passwrd). The access pint
More information2. Are there any restrictions on when the work can be performed (e.g. only at night, only during business hours, only on weekends)? No.
HIPAA Technical Risk Security Assessment 1. Will yu be issuing additinal directins fr the frmatting f the final prpsal due Nvember 21 st? There is nt specific frmatting requirements, just submit the prpsal
More informationMobile Device Manager Admin Guide. Reports and Alerts
Mbile Device Manager Admin Guide Reprts and Alerts September, 2013 MDM Admin Guide Reprts and Alerts i Cntents Reprts and Alerts... 1 Reprts... 1 Alerts... 3 Viewing Alerts... 5 Keep in Mind...... 5 Overview
More informationiseeu GLOBAL Software as a Service Software as a Service Service description iseeu Telecare Service Desk G-Cloud 7
Service descriptin iseeu Telecare Service Desk Sftware as a Service Sftware as a Service G-Clud 7 Cntents Overview f Scial Care management service... 3 Telecare Service Desk - verview... 4 Benefits...
More informationPOSITION DESCRIPTION. Classification Higher Education Worker, Level 7. Responsible to. I.T Manager. The Position
Psitin Title I.T Prject Officer Classificatin Higher Educatin Wrker, Level 7 Respnsible t The Psitin I.T Manager The psitin assists with the cmpletin f varius IT prjects intended t enable the nging administratin
More informationPerformance features SaaS operation
SaaS peratin Valid as f 08 April 2013 Cpyright Fabasft Distributin GmbH, A-4020 Linz, 2013 All rights reserved. All hardware and sftware names used are registered trade names and/r registered trademarks
More informationThe 3Dnet Cloud - are you connected yet?
The 3Dnet Clud - are yu cnnected yet? 3DnetMedical is a clud-based service that prvides easy, timely access t studies nline. Fllwing IHE standards, any imaging setup can easily be cupled t the clud. Image
More informationSBClient and Microsoft Windows Terminal Server (Including Citrix Server)
SBClient and Micrsft Windws Terminal Server (Including Citrix Server) Cntents 1. Intrductin 2. SBClient Cmpatibility Infrmatin 3. SBClient Terminal Server Installatin Instructins 4. Reslving Perfrmance
More informationMicrosoft SharePoint Server on AWS: Reference Architecture
Micrsft SharePint Server n AWS: Reference Architecture (Please cnsult http://aws.amazn.cm/whitepapers fr the latest versin f this paper.) Page 1 f 36 Abstract Amazn Web Services (AWS) prvides a cmplete
More informationEnsuring end-to-end protection of video integrity
White paper Ensuring end-t-end prtectin f vide integrity Prepared by: Jhn Rasmussen, Senir Technical Prduct Manager, Crprate Business Unit, Milestne Systems Date: May 22, 2015 Milestne Systems Ensuring
More information