State of Wisconsin Division of Enterprise Technology (DET) Distributed Database Hosting Service Offering Definition (SOD)

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "State of Wisconsin Division of Enterprise Technology (DET) Distributed Database Hosting Service Offering Definition (SOD)"

Transcription

1 State f Wiscnsin Divisin f Enterprise Technlgy (DET) Distributed Database Hsting Service Offering Definitin (SOD) Distributed Database Hsting SOD Page 1 12/9/2010

2 Dcument Revisin Histry (Majr Pst Publishing Revisins Only) Date Versin Creatr Ntes 12/9/ Distributed Database Hsting SOD Page 2 12/9/2010

3 Table f Cntents Intrductin...1 What Is Included...4 What Is Nt Included...4 Benefits...5 Service Descriptin...6 Service Offering Review Plicy...6 Rles and Respnsibilities...6 Business Cntinuity...7 Mnitring...7 Cnfiguratin Diagram...7 Hw Services Are Charged...7 Cst-Saving Tips...7 Ntes:...7 Distributed Database Hsting SOD Page 3 12/9/2010

4 Intrductin The DET Database Hsting Service prvides custmers with the framewrk fr running Micrsft SQL Server and Oracle databases at the DET Data Center in a secure envirnment. DET manages all server envirnments and is respnsible fr the acquisitin, installatin, cnfiguratin, administratin, and maintenance f the server platfrms and perating system sftware installed n these servers. This service is available n bth physical and virtual server platfrms. Micrsft SQL Server databases can be deplyed n bth physical and virtual servers. Oracle databases must run n physical servers. All the technlgies and sftware versins used t prvide this service can be fund within the Technical Reference Mdel (TRM). Please refer t the TRM t determine which technlgies are strategic, emerging, transitinal, r sunset fr this service ffering. What Is Included DET managed server(s) envirnment. Server purchasing Operating System (OS) installatin Firewall services Netwrking services Backup and recvery f server files Backup and Restre Service Offering Standard mnitring is prvided fr all servers Database sftware licensing within the DET managed Oracle instance envirnment. Database sftware licensing fr the virtual SQL server envirnment when hsted n dedicated SQL server VM hsts DET management f databases including backup and recvery services and mnitring with varius alerts including fault alerts, strage alerts, and systems level jb alerts Database sftware installatin, testing, maintenance, supprt and upgrades Distributin f client sftware t an agency fr internal distributin Patching f perating system (OS) and database sftware (within standard DET change windws plicy) Patching Plicy Basic intrusin detectin and reprting What Is Nt Included The fllwing items are nt available as part f the service ffering: Supprt fr agency applicatin cde r 3 rd party vendr applicatin cde Database sftware licensing fr agency dedicated physical servers. In a dedicated physical envirnment licensing is the respnsibility f the custmer Licensing fr additinal sftware (including extra-cst ptins within the database sftware) nt listed in this SOD under What Is Included. All licensing csts fr applicatins that are installed fr agencies are the respnsibility f the requesting agency. Distributed Database Hsting SOD Page 4 12/9/2010

5 Applicatin lad testing Quality and Assurance (QA) testing Supprt fr desktp clients Supprt fr file shares n database servers Administrative access t a DET managed database server which is nt utlined in the Database Services Rles & Respnsibilities here. Cnfiguratin and supprt f the items belw are als nt available as part f the database service ffering. These cnfiguratin items may be prvided thrugh anther existing ffering, r made available at the cnsulting rate. If a custmer s recvery bjectives, mnitring requirements, r high availability requirements are nt met by the database service ffering as stated it is the custmer s respnsibility t establish and prvide fr these requirements. Applicatin jb mnitring Ad-hc database backups and restres Site redundancy fr database servers. Cntinuity f Operatins Planning (COOP) r Disaster Recvery fr agency applicatins. Supprt fr bundled prducts, r installatin ptins nt directly related t prviding the database service. Examples include but are nt limited t Oracle Applicatin Server (OAS) Oracle Applicatin Express (APEX), SQL Express, SQL Server Analysis Services, SQL Server Reprting Services, SQL Server Integratin Services, SQL Server Replicatin, Micrsft Office and Visual Studi. Supprt fr Agency Managed Physical Servers (AMPS), and Agency Managed Virtual Servers (AMVS) Applicatin recvery Benefits DET prvides the infrastructure s that agency staff can fcus n business needs and applicatin cde. The database envirnment shares the cst f the envirnment acrss all users minimizing licensing csts, physical infrastructure csts, and supprt persnnel csts. DET ensures that the database servers are supprted by several different individuals, insuring cverage and cntinuity. DET analyzes and crdinates all infrastructure envirnment changes fr their impact n agency applicatins. DET prvides a secure physical envirnment t ensure restricted access t agency servers. Distributed Database Hsting SOD Page 5 12/9/2010

6 Service Descriptin The DET Database Hsting Service includes the hardware, sftware and running databases in a secure envirnment at the DET Data Center. Cnfiguratin f new, r access t existing services includes the fllwing by prduct which can be made by request. Oracle Dedicated stand alne database server Dedicated instances, which wuld be prvided in a clustering sftware installatin fr Oracle with active-active clustering, allwing fr cld failver t ther servers in the cluster. Access t Oracle Enterprise Manager-Grid Cntrl Recvery frm Oracle Recvery Manager (RMAN) managed backups and recvery f Oracle data. Access t required Oracle database alert lgs and traces, and agency reserved strage n the Oracle database servers thrugh standalne gateway servers with Netwrk File System (NFS) munts. SQL Server Dedicated stand alne database server Dedicated VMware database server, which wuld be prvided n a virtual cluster, allwing fr failver t ther servers in the cluster. Recvery frm SQL Server Management Studi (SSMS) managed database backups in simple recver mde by default, r pint in time recvery ptins by request. DET retains full cntrl and respnsibility fr the acquisitin, installatin, cnfiguratin, administratin, maintenance, and management f the server platfrm and perating system sftware. DET fllws established Service Request and Change Management prcedures fr the resurces that DET cntrls (e.g. Servers, Operating Systems, Security patches, Mnitring, etc). Agency DET Database Hsting Service implementatins must fllw the established Service Request and Change Management prcedures. The Service Tier defines the DET level f service fr availability, supprt, maintenance and recvery f the server. Service Offering Review Plicy This agreement will autmatically renew each fiscal year until either party prvides ntice f terminatin. Service Offering Definitins are reviewed annually. Rles and Respnsibilities Rles and Respnsibilities (f DBAs) fr the database services can be fund here. Distributed Database Hsting SOD Page 6 12/9/2010

7 Business Cntinuity Business Cntinuity fr the database hsting service is the respnsibility f the requesting agency. Mnitring Standard mnitring includes alerting and reprting t DET supprt staff f CPU, memry, file system utilizatin, netwrk I/O and up/dwn status f the servers. In additin, mnitring and alerting are prvided in the Oracle envirnment thrugh Oracle s Enterprise Manager-Grid Cntrl t which agency Applicatin DBAS have full access t the databases that belng t their agency. Cnfiguratin Diagram A Visi diagram f the Oracle shared database cluster is available here. Hw Services Are Charged In additin t Database Hsting Service, the agency may als be required t subscribe t LAN, Strage, Backup & Restre, Directry and Enterprise Service Desk service fferings. Oracle is charged based n either a dedicated server r n a dedicated instance. SQL is charged n a dedicated server, either physical r virtual. Services are billed n a mnthly basis thrugh the Enterprise Billing System (EBS). Please see the IT Services Rate Sheet fr rate infrmatin. Cst-Saving Tips Oracle: Vendr applicatins tend t have r require their wn databases. On the surface this wuld result in charges fr each database if hused in their wn instance. Hwever many small applicatins can be cmbined in ne database instance saving additinal instance charges (An applicatin database wuld be wned by a particular user/schema in an instance which wuld share memry.) This cnslidatin effrt wuld be balanced by perfrmance requirements. Ntes: Distributed Database Hsting SOD Page 7 12/9/2010

8 Gateways (VMWare) DET Oracle 11G Database Envirnments Oracle Clusterware n Suse Linux SLES 10 PROD Suse SLES 10 VM 1 Dual 64bit 1 Gb RAM Dell PwerEdge R805 2U 2 Quad 64bit 128 Gb RAM Dell PwerEdge R805 2U 2 Quad 64bit 128 Gb RAM UAT Suse SLES 10 VM 1 Dual 64bit 1 Gb RAM Dell PwerEdge R805 2U 2 Quad 64bit 128 Gb RAM SAN Primary Failver All Packages Dev Server has been shut dwn fr license savings Suse SLES 10 VM 1 Dual 64bit 1 Gb RAM Dell PwerEdge R805 2U 2 Quad 64bit 128 Gb RAM Islated Test 11g Suse Linux SLES 10 Oracle Clusterware Cluster Test SAN IBM LS20 Blade U 2 Quad cre 64bit 24 Gb RAM IBM LS20 Blade U 2 Quad cre 64bit 24 Gb RAM Management Oracle Enterprise Manager-Grid Cntrl HP Service Guard Cluster n Suse Linux SLES 9 (An OEM-Grid agent is n each f the 11g servers) IBM LS20 Blade U 2 Dual 64bit 8 Gb RAM Management instance SAN SAN Enterprise Manager Repsitry IBM LS20 Blade U 2 Dual 64bit 8 Gb RAM Ntes: All database servers are Suse Linux SLES 10 ( smp #1 SMP) except fr the OEM-Grid which is Suse Linux SLES 9 ( smp #1 SMP). Database sftware is Oracle 11g Release 1. Mnitring sftware is HP Openview and Oracle Enterprise Manager-Grid Cntrl ( ). G:\Infrastructure Supprt\DBDC\Database\Oracle\Dcumentatin\racle_11g.vsd 7/23/09 13:01 1 f 1 Distributed Database Hsting SOD Page 8 12/9/2010

State of Wisconsin DET Agency Managed Virtual Services Service Offering Definition

State of Wisconsin DET Agency Managed Virtual Services Service Offering Definition State f Wiscnsin DET Agency Managed Virtual Services Service Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 6/03/08 1.0 James Sylla Initial draft 9/21/11 1.7 Amy Dustin Annual review

More information

State of Wisconsin DET Dedicated Virtual Host Services Offering Definition

State of Wisconsin DET Dedicated Virtual Host Services Offering Definition State f Wiscnsin DET Dedicated Virtual Hst Services Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 10/29/2010 1.0 Phil Staley Initial draft 11/3/2010 1.1 Phil Staley Ryan McKee Secnd

More information

State of Wisconsin. File Server Service Service Offering Definition

State of Wisconsin. File Server Service Service Offering Definition State f Wiscnsin File Server Service Service Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 2/16/2008 1.0 JD Urfer First pass 2/16/2008 2.0 Tm Runge Editing changes 2/19/2009 2.1 Tm

More information

Restricted Document. Pulsant Technical Specification

Restricted Document. Pulsant Technical Specification Pulsant Technical Specificatin Title Pulsant Dedicated Server Department Prduct Develpment Cntributrs RR Classificatin Restricted Versin 1.0 Overview Pulsant ffer a Dedicated Server service t underpin

More information

Systems Support - Extended

Systems Support - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets

More information

Cloud Services Frequently Asked Questions FAQ

Cloud Services Frequently Asked Questions FAQ Clud Services Frequently Asked Questins FAQ Revisin 1.0 6/05/2015 List f Questins Intrductin What is the Caradigm Intelligence Platfrm (CIP) clud? What experience des Caradigm have hsting prducts like

More information

Ten Steps for an Easy Install of the eg Enterprise Suite

Ten Steps for an Easy Install of the eg Enterprise Suite Ten Steps fr an Easy Install f the eg Enterprise Suite (Acquire, Evaluate, and be mre Efficient!) Step 1: Dwnlad the eg Sftware; verify hardware and perating system pre-requisites Step 2: Obtain a valid

More information

Information Services Hosting Arrangements

Information Services Hosting Arrangements Infrmatin Services Hsting Arrangements Purpse The purpse f this service is t prvide secure, supprted, and reasnably accessible cmputing envirnments fr departments at DePaul that are in need f server-based

More information

Security Services. Service Description Version 1.00. Effective Date: 07/01/2012. Purpose. Overview

Security Services. Service Description Version 1.00. Effective Date: 07/01/2012. Purpose. Overview Security Services Service Descriptin Versin 1.00 Effective Date: 07/01/2012 Purpse This Enterprise Service Descriptin is applicable t Security Services ffered by the MN.IT Services and described in the

More information

Have some knowledge of how queries execute. Must be able to read a query execution plan and understand what is happening.

Have some knowledge of how queries execute. Must be able to read a query execution plan and understand what is happening. Curse 2786B: Designing a Micrsft SQL Server 2005 Infrastructure Abut this Curse This tw-day instructr-led curse prvides database administratrs wrking in enterprise envirnments with the knwledge and skills

More information

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013 Versin: Mdified By: Date: Apprved By: Date: 1.0 Michael Hawkins Octber 29, 2013 Dan Bwden Nvember 2013 Rule 4-004J Payment Card Industry (PCI) Patch Management (prpsed) 01.1 Purpse The purpse f the Patch

More information

DVS Enterprise Test Results for Microsoft Lync 2013 and Citrix XenDesktop 7. Dell Client Cloud Computing Engineering Revision: 1.

DVS Enterprise Test Results for Microsoft Lync 2013 and Citrix XenDesktop 7. Dell Client Cloud Computing Engineering Revision: 1. DVS Enterprise Test Results fr Micrsft Lync 2013 and Citrix XenDesktp 7 Dell Client Clud Cmputing Engineering Revisin: 1.0 11/6/13 THIS DOCUMENT IS FOR INFORMATIONAL PURPOSES ONLY, AND MAY CONTAIN TYPOGRAPHICAL

More information

Configuring, Monitoring and Deploying a Private Cloud with System Center 2012 Boot Camp

Configuring, Monitoring and Deploying a Private Cloud with System Center 2012 Boot Camp Cnfiguring, Mnitring and Deplying a Private Clud with System Center 2012 Bt Camp Length: 5 Days Technlgy: Micrsft System Center 2012 Delivery Methd: Instructr-led Hands-n Audience Prfile This curse is

More information

Licensing Windows Server 2012 for use with virtualization technologies

Licensing Windows Server 2012 for use with virtualization technologies Vlume Licensing brief Licensing Windws Server 2012 fr use with virtualizatin technlgies (VMware ESX/ESXi, Micrsft System Center 2012 Virtual Machine Manager, and Parallels Virtuzz) Table f Cntents This

More information

State of Wisconsin STS Long Distance Service Offering Definition (SOD)

State of Wisconsin STS Long Distance Service Offering Definition (SOD) State f Wiscnsin STS Lng Distance Service Offering Definitin (SOD) Dcument Revisin Histry Date Versin Creatr Ntes 09/26/08 1.0 Dick Strand Initial Draft 12/19/08 1.0 Dan Prud Edited cver, fters Table f

More information

Instant Chime for IBM Sametime Quick Start Guide

Instant Chime for IBM Sametime Quick Start Guide Instant Chime fr IBM Sametime Quick Start Guide Fall 2014 Cpyright 2014 Instant Technlgies. All rights reserved. Cpyright and Disclaimer This dcument, as well as the sftware described in it, is furnished

More information

An Oracle White Paper January 2014. Oracle WebLogic Server on Oracle Database Appliance

An Oracle White Paper January 2014. Oracle WebLogic Server on Oracle Database Appliance An Oracle White Paper January 2014 Oracle WebLgic Server n Oracle Database Appliance Intrductin This white paper describes the architecture and highlights the value prpsitin f Oracle WebLgic Server n Oracle

More information

Service Level Agreement Distributed Hosting and Distributed Database Hosting

Service Level Agreement Distributed Hosting and Distributed Database Hosting Office f Infrmatin Technlgy Services Service Level Agreement Distributed Hsting and Distributed Database Hsting Nvember 12, 2013 Service Descriptin Distributed Hsting and Distributed Database Hsting Service

More information

Course Outline (70-413)

Course Outline (70-413) Curse Outline (70-413) Mdule 1: Planning Server Upgrade and Migratin This mdule explains hw t plan a server upgrade and migratin strategy. Upgrade and Migratin Cnsideratins Creating a Server Upgrade and

More information

Administration of SQL Server

Administration of SQL Server Administratin f SQL Server High Availability RNDr. David Hksza, Ph.D. http://siret.cz/hksza Outline High availability in SQL Server 2008 failver clustering lg shipping mirrring High availability in SQL

More information

Corporate Profile, 2014

Corporate Profile, 2014 Cpyright 2014 IT-Serve.cm All rights reserved. IT-Serve.cm Crprate Prfile, 2014 Internatinal experience, Reginal reach, Lcal understanding Dubai Abu Dhabi Sharjah Oman Qatar Saudi Arabia IT-Serve.cm PO

More information

Licensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite

Licensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite Vlume Licensing brief Licensing the Cre Client Access License (CAL) Suite and Enterprise CAL Suite Table f Cntents This brief applies t all Micrsft Vlume Licensing prgrams. Summary... 1 What s New in This

More information

Table of Contents. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

Table of Contents. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Table f Cntents Tp Pricing and Licensing Questins... 2 Why shuld custmers be excited abut Micrsft SQL Server 2012?... 2 What are the mst significant changes t the pricing and licensing fr SQL Server?...

More information

Licensing Windows Server 2012 R2 for use with virtualization technologies

Licensing Windows Server 2012 R2 for use with virtualization technologies Vlume Licensing brief Licensing Windws Server 2012 R2 fr use with virtualizatin technlgies (VMware ESX/ESXi, Micrsft System Center 2012 R2 Virtual Machine Manager, and Parallels Virtuzz) Table f Cntents

More information

Oracle Cloud Enterprise Hosting and Delivery Policies

Oracle Cloud Enterprise Hosting and Delivery Policies Oracle Clud Enterprise Hsting and Delivery Plicies Statement f Changes Versin 1.5, 6/01/2015 This dcument utlines changes made t the Oracle Clud Enterprise Hsting and Delivery Plicies dated December 1,

More information

Oracle Health Sciences. Central Coding Cloud Service Service Descriptions and Metrics

Oracle Health Sciences. Central Coding Cloud Service Service Descriptions and Metrics Central Cding Clud Service Service Descriptins and Metrics August 17, 2016 Table f Cntents Metric Definitins... 2 Instance... 2 Hsted Named Health Science User... 2 Hsted Named Health Sciences Read Only

More information

Installation Guide Marshal Reporting Console

Installation Guide Marshal Reporting Console Installatin Guide Installatin Guide Marshal Reprting Cnsle Cntents Intrductin 2 Supprted Installatin Types 2 Hardware Prerequisites 2 Sftware Prerequisites 3 Installatin Prcedures 3 Appendix: Enabling

More information

MaaS360 Cloud Extender

MaaS360 Cloud Extender MaaS360 Clud Extender Installatin Guide Cpyright 2012 Fiberlink Cmmunicatins Crpratin. All rights reserved. Infrmatin in this dcument is subject t change withut ntice. The sftware described in this dcument

More information

OR 2) Implement and customize an off the shelf product that would suit the requirements

OR 2) Implement and customize an off the shelf product that would suit the requirements CRM Custmer Relatinship Management Request fr Prpsal (RFP) Created by : Gayathri Jaganathan Rle : Prject Manager Prpsal Date: 10/02/06 Organizatin: AIM Alliance Inspectin Management Cmpany Lcatin : 28235

More information

Microsoft Exchange 2010 on VMware Design and Sizing Examples

Microsoft Exchange 2010 on VMware Design and Sizing Examples Micrsft Exchange 2010 n VMware Micrsft Exchange 2010 n VMware This prduct is prtected by U.S. and internatinal cpyright and intellectual prperty laws. This prduct is cvered by ne r mre patents listed at

More information

Troubleshooting and Supporting Windows 7 in the Enterprise

Troubleshooting and Supporting Windows 7 in the Enterprise Lincln Land Cmmunity Cllege Capital City Training Center 130 West Masn Springfield, IL 62702 217-782-7436 www.llcc.edu/cctc Trubleshting and Supprting Windws 7 in the Enterprise Curse 6293; 3 Days, Instructr-led

More information

CSC IT practix Recommendations

CSC IT practix Recommendations CSC IT practix Recmmendatins CSC Healthcare 28th January 2014 Versin 3 www.csc.cm/glbalhealthcare Cntents 1 Imprtant infrmatin 3 2 IT Specificatins 4 2.1 Wrkstatins... 4 2.2 Minimum Server with 1-5 wrkstatins

More information

ALM in the Cloud an Overview of Oracle Developer Cloud Service. Introduction. By Dana Singleterry

ALM in the Cloud an Overview of Oracle Developer Cloud Service. Introduction. By Dana Singleterry ALM in the Clud an Overview f Oracle Develper Clud Service Intrductin By Dana Singleterry In recent years the wrld f applicatin develpment has adpted new methdlgies that aim t imprve the quality and speed

More information

This guide is intended for administrators, who want to install, configure, and manage SAP Lumira, server for BI Platform

This guide is intended for administrators, who want to install, configure, and manage SAP Lumira, server for BI Platform Hw T install SAP Lumira, server n SAP BusinessObjects BI platfrm Distributed Install Applies t: SAP Lumira, server versin fr the SAP BusinessObjects BI platfrm Summary This guide is intended fr administratrs,

More information

SolarWinds Technical Reference

SolarWinds Technical Reference SlarWinds Technical Reference Preparing an Orin Failver Engine Installatin Intrductin t the Orin Failver Engine... 1 General... 1 Netwrk Architecture Optins and... 3 Server Architecture Optins and... 4

More information

Microsoft Exchange 2010 on VMware Availability and Recovery Options

Microsoft Exchange 2010 on VMware Availability and Recovery Options This prduct is prtected by U.S. and internatinal cpyright and intellectual prperty laws. This prduct is cvered by ne r mre patents listed at http://www.vmware.cm/dwnlad/patents.html. VMware is a registered

More information

Service Level Agreement

Service Level Agreement Template SDSU-TPL-11085 v1.3 18/1/11 IT Services Service Level Agreement Enterprise CRM (ECRM) Versin: 0.1 01/11/2010 Cntents 1 INTRODUCTION... 4 1.1 Scpe f the Agreement... 4 1.2 Duratin f the Agreement...

More information

Service Level Agreement

Service Level Agreement Template SDSU-TPL-11085 v1.3 18/1/11 IT Services Service Level Agreement Staff Email and SMTP Accunts (EMSF) Versin: 0.1 01/11/2010 Service Level Agreement: Staff Email and SMTP Accunts (EMSF) Cntents

More information

risk2value System Requirements

risk2value System Requirements aveds business slutins gmbh risk2value System Requirements March 2014 aveds business slutins gmbh Page 1 RISK2VALUE SYSTEM REQUIREMENTS aveds risk2value is based n Micrsft-Technlgy. This dcument gives

More information

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S Service Level Agreement (SLA) Hsted Prducts Netp Business Slutins A/S Cntents 1 Service Level Agreement... 3 2 Supprt Services... 3 3 Incident Management... 3 3.1 Requesting service r submitting incidents...

More information

Managed Services. Request for Proposal. February 19, 2014. Version 1.1

Managed Services. Request for Proposal. February 19, 2014. Version 1.1 Managed Services Request fr Prpsal February 19, 2014 Versin 1.1 1 Cntents 1 Overview...3 Abut Cnnect fr Health Clrad (C4HCO)...3 Overview and backgrund infrmatin:...3 List f remte managed services bth

More information

FY-2006 Networking and Security Engineering and Operations NASA Task TM: Richard Kurak

FY-2006 Networking and Security Engineering and Operations NASA Task TM: Richard Kurak FY-2006 Task A-03: Netwrking and Security Engineering and Operatins NASA Task TM: Richard Kurak Task Summary: The Office f Chief Infrmatin Office (OCIO) is respnsible fr prviding ttal cmmunicatins capabilities

More information

Microsoft Exchange 2010 on VMware Availability and Recovery Options

Microsoft Exchange 2010 on VMware Availability and Recovery Options - Micrsft Exchange 2010 n VMware This prduct is prtected by U.S. and internatinal cpyright and intellectual prperty laws. This prduct is cvered by ne r mre patents listed at http://www.vmware.cm/dwnlad/patents.html.

More information

NC3A SOA Techwatch Day Call for Presentations

NC3A SOA Techwatch Day Call for Presentations NC3A SOA Techwatch Day Call fr Presentatins 1 February 2012 Hsted at NATO C3 Agency, The Hague, The Netherlands By NC3A Chief Technlgy Office (CTO) David Burtn Chief Technlgy fficer Versin 1, 1 December

More information

1)What hardware is available for installing/configuring MOSS 2010?

1)What hardware is available for installing/configuring MOSS 2010? 1)What hardware is available fr installing/cnfiguring MOSS 2010? 2 Web Frnt End Servers HP Prliant DL 380 G7 2 quad cre Intel Xen Prcessr E5620, 2.4 Ghz, Memry 12 GB, 2 HP 146 GB drives RAID 5 2 Applicatin

More information

SaaS Listing CA Cloud Service Management

SaaS Listing CA Cloud Service Management SaaS Listing CA Clud Service Management 1. Intrductin This dcument prvides standards and features that apply t the CA Clud Service Management (CSM) SaaS ffering prvided t the Custmer and defines the parameters

More information

Case Study Best mcommerce marketplace system

Case Study Best mcommerce marketplace system Case Study Best mcmmerce marketplace system www.brainvire.cm 2015 Brainvire Inftech Pvt. Ltd Page 1 f 1 Client Requirement The client is ne f the mst experienced merchandize selling cmpany wners wh has

More information

Datasheet. PV4E Management Software Features

Datasheet. PV4E Management Software Features PV4E Management Sftware Features PV4E is a field prven cmprehensive slutin fr real-time cntrl ver netwrk infrastructure and devices The new and refreshed Graphic User Interface (GUI) is nw even mre attractive,

More information

2. Are there any restrictions on when the work can be performed (e.g. only at night, only during business hours, only on weekends)? No.

2. Are there any restrictions on when the work can be performed (e.g. only at night, only during business hours, only on weekends)? No. HIPAA Technical Risk Security Assessment 1. Will yu be issuing additinal directins fr the frmatting f the final prpsal due Nvember 21 st? There is nt specific frmatting requirements, just submit the prpsal

More information

StoneFly M-Series DR Backup Appliance

StoneFly M-Series DR Backup Appliance StneFly M-Series DR Backup Appliance StneFly M-Series f DR Backup Appliances is a purpse-built backup system in ne easy t manage appliance. The StneFly M-Series prvides yu with an affrdable and ttal backup

More information

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd.

This report provides Members with an update on of the financial performance of the Corporation s managed IS service contract with Agilisys Ltd. Cmmittee: Date(s): Infrmatin Systems Sub Cmmittee 11 th March 2015 Subject: Agilisys Managed Service Financial Reprt Reprt f: Chamberlain Summary Public Fr Infrmatin This reprt prvides Members with an

More information

Best Practices for Optimizing Performance and Availability in Virtual Infrastructures

Best Practices for Optimizing Performance and Availability in Virtual Infrastructures Best Practices fr Optimizing Perfrmance and Availability in Virtual Infrastructures www.nimsft.cm Best Practices fr Optimizing Perfrmance and Availability in Virtual Infrastructures PAGE 2 Table f Cntents

More information

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future The Imprtance Advanced Data Cllectin System Maintenance Berry Drijsen Glbal Service Business Manager WHITE PAPER knwledge t shape yur future The Imprtance Advanced Data Cllectin System Maintenance Cntents

More information

AccessData Corporation AD Lab System Specification Guide v1.1

AccessData Corporation AD Lab System Specification Guide v1.1 AccessData Crpratin AD Lab System Specificatin Guide v1.1 The AD Lab system specificatin guide was created t ensure the apprpriate is in place supprt an enterprise deplyment f AccessData Lab. The AccessData

More information

Configuring, Managing and Maintaining Windows Server 2008 Servers MOC-6419

Configuring, Managing and Maintaining Windows Server 2008 Servers MOC-6419 Cnfiguring, Managing and Maintaining Windws Server 2008 Servers MOC-6419 Curse Descriptin: This curse prvides students with the cre skills required t cnfigure, manage and maintain a Micrsft Windws Server

More information

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1 Imprved Data Center Pwer Cnsumptin and Streamlining Management in Windws Server 2008 R2 with SP1 Disclaimer The infrmatin cntained in this dcument represents the current view f Micrsft Crpratin n the issues

More information

VCU Payment Card Policy

VCU Payment Card Policy VCU Payment Card Plicy Plicy Type: Administrative Respnsible Office: Treasury Services Initial Plicy Apprved: 12/05/2013 Current Revisin Apprved: 12/05/2013 Plicy Statement and Purpse The purpse f this

More information

Serv-U Distributed Architecture Guide

Serv-U Distributed Architecture Guide Serv-U Distributed Architecture Guide Hrizntal Scaling and Applicatin Tiering fr High Availability, Security, and Perfrmance Serv-U Distributed Architecture Guide v14.0.1.0 Page 1 f 16 Intrductin Serv-U

More information

Case Study. Portal Upgrade and Management services to a US based Fast Food Chain. Ananthakrishnan J Architect, Sonata Software

Case Study. Portal Upgrade and Management services to a US based Fast Food Chain. Ananthakrishnan J Architect, Sonata Software Case Study Ananthakrishnan J Architect, Snata Sftware Prtal Upgrade and services t a US based Fast Fd Chain Snata Sftware Limited www.snata-sftware.cm www.snata-sftware.cm Snata s SharePint Migratin and

More information

SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER

SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER Oracle Enterprise Manager is Oracle s integrated enterprise IT management prduct line, prviding the industry s first cmplete clud lifecycle management

More information

Learn More Cloud Extender Requirements Cheat Sheet

Learn More Cloud Extender Requirements Cheat Sheet MaaS360.cm > Learn Mre Learn Mre Clud Extender Requirements Cheat Sheet OVERVIEW This dcument defines all requirements t ensure a successfully installatin f the Clud Extender t enable use f ActiveSync

More information

Implementing SQL Manage Quick Guide

Implementing SQL Manage Quick Guide Implementing SQL Manage Quick Guide The purpse f this dcument is t guide yu thrugh the quick prcess f implementing SQL Manage n SQL Server databases. SQL Manage is a ttal management slutin fr Micrsft SQL

More information

Symantec Managed Backup Services

Symantec Managed Backup Services Service Overview This, with any attachments included by reference, is part f any agreement which incrprates this Service Descriptin by reference (cllectively, the Agreement ), fr thse Services which are

More information

IT Help Desk Service Level Expectations Revised: 01/09/2012

IT Help Desk Service Level Expectations Revised: 01/09/2012 IT Help Desk Service Level Expectatins Revised: 01/09/2012 Overview The IT Help Desk team cnsists f six (6) full time emplyees and fifteen (15) part time student emplyees. This team prvides supprt fr 25,000+

More information

Connect Applications Service Annex to General Services Schedule Connect Acceleration

Connect Applications Service Annex to General Services Schedule Connect Acceleration 1 Definitins The fllwing definitins apply, in additin t thse in the General Terms and Cnditins and the General Service Schedule. Applicatin means a cmputer prgram r prgrams supprting a business task fr

More information

MANAGED VULNERABILITY SCANNING

MANAGED VULNERABILITY SCANNING Abut SensePst SensePst is an independent and bjective rganisatin specialising in infrmatin security cnsulting, training, security assessment services and IT Vulnerability Management. SensePst is abut security.

More information

Release Notes. Dell SonicWALL Security firmware is supported on the following appliances: Dell SonicWALL Security 200

Release Notes. Dell SonicWALL  Security firmware is supported on the following appliances: Dell SonicWALL  Security 200 Release Ntes Email Security Dell SnicWALL Email Security 8.0.3 SnicOS Cntents System Cmpatibility... 1 Enhancements in Email Security 8.0.3... 2 Reslved Issues... 2 Upgrading t Email Security 8.0.3...

More information

Unified Communications

Unified Communications Office f Infrmatin Technlgy Services Service Level Agreement Unified Cmmunicatins Nvember 7, 2013 v2.2 Service Descriptin Unified Cmmunicatins Service Descriptin ITS Unified Cmmunicatins ffers a number

More information

Support Services. v1.19 / 2015-07-02

Support Services. v1.19 / 2015-07-02 Supprt Services v1.19 / 2015-07-02 Intrductin - Table f Cntents 1 Intrductin... 3 2 Definitins... 4 3 Supprt Prgram Feature Overview... 5 4 SLA fr the Supprt Services... 6 4.1 Standard Supprt... 6 4.2

More information

CXA-300-1I: Advanced Administration for Citrix XenApp 5.0 for Windows Server 2008

CXA-300-1I: Advanced Administration for Citrix XenApp 5.0 for Windows Server 2008 CXA-300-1I: Advanced Administratin fr Citrix XenApp 5.0 fr Windws Server 2008 This curse prvides learners with the skills necessary t mnitr, maintain and trublesht netwrk envirnments running XenApp fr

More information

Level 1 Technical. RealPresence Web Suite and Web Suite Pro. Contents

Level 1 Technical. RealPresence Web Suite and Web Suite Pro. Contents Level 1 Technical RealPresence Web Suite and Web Suite Pr Cntents 1 - Glssary... 2 2 Features... 3 RealPresence Platfrm integratin... 3 RealPresence Web Suite Sftware... 3 Sftware Keys... 3 3 - Web Client

More information

Following steps are required for hosting of Web Site/ Web Application on NIC Cloud

Following steps are required for hosting of Web Site/ Web Application on NIC Cloud Natinal Infrmatics Centre Web Hsting Internal Dcument Fllwing steps are required fr hsting f Web Site/ Web Applicatin n NIC Clud 1. URL registratin t be dne by the user. 2. Submit yur request n "Get NIC

More information

JADU DATA PLATFORM SERVICE DEFINITION

JADU DATA PLATFORM SERVICE DEFINITION JADU DATA PLATFORM SERVICE DEFINITION Accessible structured data repsitries fr nline digital services, Data Platfrm by Jadu Jadu Limited Universe Huse 1 Merus Curt Leicester LE19 1RJ Telephne: 0116 222

More information

BackupAssist SQL Add-on

BackupAssist SQL Add-on WHITEPAPER BackupAssist Versin 6 www.backupassist.cm 2 Cntents 1. Requirements... 3 1.1 Remte SQL backup requirements:... 3 2. Intrductin... 4 3. SQL backups within BackupAssist... 5 3.1 Backing up system

More information

SBClient and Microsoft Windows Terminal Server (Including Citrix Server)

SBClient and Microsoft Windows Terminal Server (Including Citrix Server) SBClient and Micrsft Windws Terminal Server (Including Citrix Server) Cntents 1. Intrductin 2. SBClient Cmpatibility Infrmatin 3. SBClient Terminal Server Installatin Instructins 4. Reslving Perfrmance

More information

How Does Cloud Computing Work?

How Does Cloud Computing Work? Hw Des Clud Cmputing Wrk? Carl Mazzanti, CEO, emazzanti Technlgies IT Supprt and Clud Cmputing Services fr Small Business Hbken, NJ and NYC, 201-360- 4400 Owner [Pick the date] Hw des Clud Cmputing Wrk?

More information

AML Internet Manor Court, Manor Farm House, London Road, Derby, Derbyshire, DE72 2GR. Tel: 01332 650 009 Fax: 01332 650 850 Email:

AML Internet Manor Court, Manor Farm House, London Road, Derby, Derbyshire, DE72 2GR. Tel: 01332 650 009 Fax: 01332 650 850 Email: AML Internet Manr Curt, Manr Farm Huse, Lndn Rad, Derby, Derbyshire, DE72 2GR. Tel: 01332 650 009 Fax: 01332 650 850 Email: Backup@AmlInternet.c.uk Cntents Page Situatin Analysis 3 AML Internet - The Slutin

More information

Microsoft Certified Database Administrator (MCDBA)

Microsoft Certified Database Administrator (MCDBA) Micrsft Certified Database Administratr (MCDBA) 460 hurs Curse Overview/Descriptin The MCDBA prgram and credential is designed fr individuals wh want t demnstrate that they have the necessary skills t

More information

Fermilab Time & Labor Desktop Computer Requirements

Fermilab Time & Labor Desktop Computer Requirements Fermilab Time & Labr Desktp Cmputer Requirements Fermilab s new electrnic time and labr reprting (FTL) system utilizes the Wrkfrce Central prduct frm Krns. This system is accessed using a web brwser utilizing

More information

G-CLOUD FRAMEWORK SERVICE DEFINITION. Solution Architecture for Cloud Service. Copyright: 2014 6point6 Ltd

G-CLOUD FRAMEWORK SERVICE DEFINITION. Solution Architecture for Cloud Service. Copyright: 2014 6point6 Ltd G-CLOUD FRAMEWORK SERVICE DEFINITION Slutin Architecture fr Clud Service Cpyright: 2014 6pint6 Ltd G-Clud Service Definitin Slutin Architecture fr Clud Service 1. SERVICE OVERVIEW 6pint6 is an innvative

More information

Managed Firewall Service Definition. SD007v1.1

Managed Firewall Service Definition. SD007v1.1 Managed Firewall Service Definitin SD007v1.1 Managed Firewall Service Definitin Service Backgrund It is imprtant t nte that the functin f any firewall service is t filter traffic cming int the netwrk (als

More information

Terms of Service for support Essentials as of 10/14/2014

Terms of Service for support Essentials as of 10/14/2014 supprt Essentials Terms f Service PAGE 1 Terms f Service fr supprt Essentials as f 10/14/2014 Overview MCPc supprt Essentials (the Service ) is a suite f Managed Services fferings intended t prvide the

More information

service description Colocation of Equipment Infrastructure as a Service

service description Colocation of Equipment Infrastructure as a Service easy t adpt, easy t use, easy t leave service descriptin Infrastructure as a Service versin 4.0 Cntents Overview... 3 Example use cases... 3 Pricing... 4 Trial service... 4 Infrmatin assurance... 4 Prduct

More information

Optimal Payments Extension. Supporting Documentation for the Extension Package. 20140225 v1.1

Optimal Payments Extension. Supporting Documentation for the Extension Package. 20140225 v1.1 Optimal Payments Extensin Supprting Dcumentatin fr the Extensin Package 20140225 v1.1 Revisin Histry v1.1 Updated Demac Media branding v1.0 Initial Dcument fr Distributin supprt@ptimalpayments.cm Page

More information

Release Notes. Intellex 4.3 Patch 7 update Network Client Patch 7 update. Applicable Software

Release Notes. Intellex 4.3 Patch 7 update Network Client Patch 7 update. Applicable Software Release Ntes Intellex 4.3 Patch 7 update Netwrk Client Patch 7 update Applicable Sftware Intellex versin number: 4.31.57.99 Netwrk Client versin number: 4.31.57.99 Nte In case f discrepancy, the infrmatin

More information

Installation Guide Marshal Reporting Console

Installation Guide Marshal Reporting Console INSTALLATION GUIDE Marshal Reprting Cnsle Installatin Guide Marshal Reprting Cnsle March, 2009 Cntents Intrductin 2 Supprted Installatin Types 2 Hardware Prerequisites 3 Sftware Prerequisites 3 Installatin

More information

1) TECHNICAL & ENGINEERING

1) TECHNICAL & ENGINEERING 1) Helpdesk Specialist-HDS01 / Helpdesk Leader-HDS01 (On-site Shatin / Tung Chung) Prvide 1st / 2nd level supprt, handle and prcess all in-cming service calls and email enquiries frm user fllws published

More information

System Business Continuity Classification

System Business Continuity Classification Business Cntinuity Prcedures Business Impact Analysis (BIA) System Recvery Prcedures (SRP) System Business Cntinuity Classificatin Cre Infrastructure Criticality Levels Critical High Medium Lw Required

More information

COPIES-F.Y.I., INC. Policies and Procedures Data Security Policy

COPIES-F.Y.I., INC. Policies and Procedures Data Security Policy COPIES-F.Y.I., INC. Plicies and Prcedures Data Security Plicy Page 2 f 7 Preamble Mst f Cpies FYI, Incrprated financial, administrative, research, and clinical systems are accessible thrugh the campus

More information

Fernando Martín Raúl Sales

Fernando Martín Raúl Sales Fernand Martín Raúl Sales Title Infrastructure Outsurcing Level System Administratr General backgrund Skills Relevant Prject Experience Fernand is 31 years-ld. He's system engineer with develpment and

More information

HP Project and Portfolio Management Center

HP Project and Portfolio Management Center HP Prject and Prtfli Management Center Sftware Versin: 9.11 System Requirements and Cmpatibility Matrix Dcument Release Date: Octber 2010 (SP1) Sftware Release Date: Octber 2010 Legal Ntices Warranty The

More information

DataSoft Systems Bangladesh Limited

DataSoft Systems Bangladesh Limited Asset : Asset Tracking Management System P a g e 2 DataSft Systems Bangladesh Limited Asset : Asset Tracking Management System & it s Features Sftware Develper & Cnsultant 73-D, New Airprt Rad, Manipuri

More information

Mobilizing Healthcare Staff with Cloud Services

Mobilizing Healthcare Staff with Cloud Services Mbilizing Healthcare Staff with Clud Services Published May 2012 Mbile Technlgies are changing hw healthcare staff delivers care. With new pwerful integrated slutins available fr the healthcare staff,

More information

FOCUS Service Management Software Version 8.4 for Passport Business Solutions Installation Instructions

FOCUS Service Management Software Version 8.4 for Passport Business Solutions Installation Instructions FOCUS Service Management Sftware Versin 8.4 fr Passprt Business Slutins Installatin Instructins Thank yu fr purchasing Fcus Service Management Sftware frm RTM Cmputer Slutins. This bklet f installatin

More information

Request for Proposal Technology Services

Request for Proposal Technology Services Avca Schl District 37 Wilmette, IL Request fr Prpsal Technlgy Services Netwrk and Systems Infrastructure Management Services December 5, 2013 Avca Schl District 37 is seeking an IT cnsulting firm t manage

More information

Step Ahead CAPS Support Model

Step Ahead CAPS Support Model Step Ahead CAPS Supprt Mdel Step Ahead Slutins, Inc. 19925 Stevens Creek Blvd. Suite 100 Cupertin, CA 95014 T 408.725.7560 F 408.973.7259 sales@stepaheadslutin.cm www.stepaheadslutin.cm 1 TABLE OF CONTENTS

More information

Solving the Patch Management Dilemma Using SCCM 2007

Solving the Patch Management Dilemma Using SCCM 2007 White Paper Slving the Patch Management Dilemma Using SCCM 2007 Abstract If yu find it difficult t patch r update yur enterprise cmputers, a Micrsft System Center Family prduct System Center Cnfiguratin

More information

HP ExpertOne. HP2-T21: Administering HP Server Solutions. Table of Contents

HP ExpertOne. HP2-T21: Administering HP Server Solutions. Table of Contents HP ExpertOne HP2-T21: Administering HP Server Slutins Industry Standard Servers Exam preparatin guide Table f Cntents Overview 2 Why take the exam? 2 HP ATP Server Administratr V8 certificatin 2 Wh shuld

More information

Zimbra Professional Services Portfolio, Purchasing Guide & Price List

Zimbra Professional Services Portfolio, Purchasing Guide & Price List In- Tuitin Netwrks Ltd Zimbra Prfessinal Services Prtfli, Purchasing Guide & Price List This dcument prvides an verview f In- Tuitin Netwrks Limited s range f Zimbra Prfessinal Services available n the

More information

Feature Guide. Virto Commerce Platform

Feature Guide. Virto Commerce Platform Feature Guide Virt Cmmerce Platfrm Fr mre infrmatin abut Virt Cmmerce, visit virtcmmerce.cm r call + 1 323 570 5588 t speak t a representative. Virt Cmmerce Platfrm: Fundatin fr Yur Business Virt Cmmerce

More information