Instant Chime for IBM Sametime Quick Start Guide

Transcription

1 Instant Chime fr IBM Sametime Quick Start Guide Fall 2014 Cpyright 2014 Instant Technlgies. All rights reserved.

2 Cpyright and Disclaimer This dcument, as well as the sftware described in it, is furnished under license f the Instant Technlgies Sftware Evaluatin Agreement and may be used r cpied nly in accrdance with the terms f such license. The cntent f this dcument is furnished fr infrmatinal use nly, is subject t change withut ntice, and shuld nt be cnstrued as a cmmitment by Instant Technlgies. Instant Technlgies assumes n respnsibility r liability fr any errrs r inaccuracies that may appear in this dcument. All infrmatin in this dcument is cnfidential and prprietary. Except as permitted by the Sftware Evaluatin Agreement, n part f this dcument may be reprduced, stred in a retrieval system, r transmitted in any frm r by any means, electrnic, mechanical, recrding, r therwise, withut the prir written permissin f Instant Technlgies. Cpyright Instant Technlgies, All rights reserved. Trademarks All ther trademarks are the prperty f their respective wners. Cntact Infrmatin See ur Web site fr Custmer Supprt infrmatin. Cpyright 2014 Instant Technlgies. All rights reserved.

3 INTRODUCTION AND OVERVIEW This dcument is intended t prvide the Chime administratr, and ther peple in the IT rganizatin, with a high level list f requirements and cnfiguratins that will be required t install and cnfigure Chime. Instant Chime fr IBM Sametime is an enterprise service desk applicatin that enables service desk enablement, and click t chat functinality, using IBM Sametime as the IM ruting and presence platfrm. Typically, Chime is deplyed as part f either an Apache Tmcat\Micrsft SQL Express installatin r an IBM Websphere\IBM DB2 deplyment. Yur installatin and cnfiguratin preferences are generally based n enterprise preferences and internal licensing. Chime leverages the IBM Sametime platfrm fr agent awareness and agent IM ruting and this IBM Sametime functinality may be accessed via an n-premise installatin r via the IBM Sametime service prvided the IBM clud functinality (IBM Smarter Clud). The fllwing high level verview shuld help administratrs visualize the cnfiguratin and installatin: The Chime server is a Java Spring based applicatin that runs under either Apache\Tmcat r IBM Websphere. The Chime server requires access t either Micrsft SQL Express, Micrsft SQL, r IBM DB2. The Chime server cmmunicates with the IBM Sametime server using prt 1533 and n mdificatins are necessary t the IBM Sametime server (except the additin f several new IBM Sametime accunts t act as dispatchers) Chime requires a new database t be created n the SQL engine build scripts and installatin steps are handled during the Chime installatin prcess Cpyright 2014 Instant Technlgies. All rights reserved.

4 SYSTEM REQUIREMENTS: Chime may be installed n virtual machines, such as Oracle Virtual Bx r VMWare. The recmmended specificatins are: RAM: 4 GB Prcessr: 2 GHz Dual Cre Intel/AMD 64 bit Disk space: depends f SQL database lcatin. Lcal instance f SQL: GB Netwrked instance f SQL: 40 GB 64-bit Windws Server 2008R2 r Windws Server r Linux machine Applicatin shuld nt be installed n the same server hsting IBM Sametime. Write access t Chime database (built during installatin) The applicatin supprts bth SQL and Windws server authenticatin ptins. Read Access t Windws Active Directry r LDAP Oracle JRE Create/Read/Write access t enterprise SQL envirnment IBM DB2 9.7 and abve r Micrsft SQL Express r Micrsft SQL Server IBM Sametime 8.0 and abve Chime fr Sametime will access IBM Sametime using prt 1533 as a Java applicatin Java applicatin server: IBM Websphere 8.5 and abve r Apache Tmcat 7.0 and abve Cpyright 2014 Instant Technlgies. All rights reserved.

5 REQUIRED ACCOUNTS: The fllwing accunts will be need fr the installatin and/r peratin f Chime. Active Directry query accunt This accunt will be used by Chime t query Active Directry fr users AD Username: Passwrd: Chime SQL Accunt This accunt will be used by Chime t read and write infrmatin t the Chime database. Username: Passwrd: Admin SQL Accunt This accunt is used t create/update the Chime database during installatin r upgrade. This accunt requires admin privileges n the SQL server. This accunt infrmatin is nt stred, and is nly utilized during creatin r updating. Username: Passwrd: Dispatcher accunt - This accunt will be used by Chime t cnnect request frm a seeker t Sametime experts. This accunt needs t be Sametime enabled. Each queue will need a separate dispatcher. Cpyright 2014 Instant Technlgies. All rights reserved.

6 REQUIREMENT CHECKLIST: CHIME SERVER MACHINE 64-bit Windws Server 2008R2 r Windws Server 2012 r Linux machine RAM: 4 GB Prcessr: 2 GHz Dual Cre Intel/AMD 64 bit Disk space On VM/Machine: GB ADDITIONAL SOFTWARE ON CHIME SERVER Oracle JRE 7.0 installed Apache Tmcat 7.0 and abve IBM Websphere 8.5 and abve r ACCOUNTS Read Access t Windws Active Directry r LDAP Chime DB SQL accunt Admin SQL accunt Active Directry Query accunt Dispatcher accunt in IBM Sametime (fr example: dispatchst HelpDesk) Cpyright 2014 Instant Technlgies. All rights reserved.

7 Cpyright 2014 Instant Technlgies. All rights reserved.