Oakland County Department of Information Technology Project Scope and Approach

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1 Oakland Cunty Department f Infrmatin Technlgy Prject Scpe and Apprach Prject Name: Web-Based Permanency Database Prject ID: DB1314PD Leadership Grup: Curts Department: Circuit Curt Divisin: Family Prject Spnsr: Jhn Cperrider Date Requested: 01/04/2011 PM Custmer N. 314 Request Type: New Develpment IT Team Name: Curts IT Team N: B Prject Manager/Leader: Patricia Hannum Accunt Accunt Number: Descriptin: Custmer Name: Grant Funded? Yes Mandate? N Mandate Surce: Prject Gal T develp a web-based database applicatin with secure lgin fr the input and sharing f data acrss rganizatins, including the Curts, DHS & private agencies s that tracking f State Wards, data accuracy and reprting will be imprved. The data t be captured and shared wuld be n all Oakland Cunty Circuit Curt permanent MCI wards with adptin as their gal. Business Objective Expedite permanency bjectives f adptin fr State Wards thrugh imprved tracking, data accuracy, and reprting. This will be achieved by utilizing the lessns learned frm The Permanency Pilt Prject. T imprve cmmunicatin, data accuracy, and accuntability between rganizatins n all children in the juvenile neglect system by allwing a mre accurate single recrd surce. Additinal future enhancements culd include the ability t accept recrds n all neglect case types (including temprary neglect wards) fr early targeting, financial data and funding surces fr tracking cunty funds spent n child care, and the capability t use n wireless devices fr wrkers in the field allwing real-time input/data retrieval. Majr Deliverables Develp a secure web-based applicatin t enter & stre data and generate reprts via the internet. Prvide ff-site, nn-cunty persns access & input capability t data relating t permanency planning fr children in the Juvenile Curt system. User Admin mdule fr department use that wuld allw the creatin f new user Frm Rev. 08/29/2008 Page 1 Prject Rev.01/12/11

2 Oakland Cunty Department f Infrmatin Technlgy Prject Scpe and Apprach Prject Name: Web-Based Permanency Database Prject ID: DB1314PD lgins and assign users rles which wuld define recrd access Interface between new permanency database and Juvenile mainframe Lg file f activity by user Utilities t allw fr imprt and exprt f data Apprach Standard Prject Management methdlgy Benefits See Return n Investment (ROI) Analysis Dcument Impact Number f Users curt users, 50+ nn-cunty users Divisins Leadership Grups Circuit Curt, Family Divisin Curts Risk Business Envirnment Technical Envirnment Medium (prject will require sme change t existing business prcesses) High (new r nn-standard technlgy) Assumptins Staffing IT Staffing: resurces will be available fr the hurs indicated per the attached prject plan. Other Staffing: additinal staffing will be available as fllws: Rle: Name Hurs per Day Prject Spnsr: Jhn Cperrider As Needed User Supprts: Curt s Data Tech Staff As needed Frm Rev. 08/29/2008 Page 2 Prject Rev.01/12/11

3 Oakland Cunty Department f Infrmatin Technlgy Prject Scpe and Apprach Prject Name: Web-Based Permanency Database Prject ID: DB1314PD Facilities Technical Oakland Cunty Infrmatin Technlgy will set up apprpriate access & security measures fr remte access t data. Funding Pssible Grant funding frm State f Mi ROI achieved thrugh reduced dllars paid fr care f state wards by shrtening time t adpt 14 days n average per child, min care per day $21, average child cunt 200 = $189,000 per year Other Pririty Cnstraints Exclusins Frm Rev. 08/29/2008 Page 3 Prject Rev.01/12/11

4 Oakland Cunty Department f Infrmatin Technlgy Prject Scpe and Apprach Prject Name: Web-Based Permanency Database Prject ID: DB1314PD PROJECT PHASE AUTHORIZATION Phase(s): All Ttal Estimated Applicatin Services Hurs: 3,473 Cst: $423,705 Ttal Estimated Technical Systems Hurs: 71 Cst: $ 3,782 Ttal Estimated CLEMIS Hurs: Cst: Ttal Estimated Internal Services Hurs: Cst: IT Applicatin Services Divisin Manager Apprval: IT Technical Systems Divisin Manager Apprval: IT CLEMIS Divisin Manager Apprval: IT Internal Services Divisin Manager Apprval: IT Management Apprval: Apprved: Yes N Reasn: Prject Spnsr Apprval: Title: PROJECT SUMMARY Authrized Develpment (see abve) Hurs: Cst: Preliminary Estimated Develpment fr Future Phases Hurs: 3,544 Cst: $427,488 Grand Ttal Estimated Develpment Hurs: Cst: Frm Rev. 08/29/2008 Page 4 Prject Rev.01/12/11

5 Oakland Cunty Department f Infrmatin Technlgy Prject Scpe and Apprach Prject Name: Web-Based Permanency Database Prject ID: DB1314PD Custmer Acceptance f Prduct: PROJECT COMPLETION AUTHORIZATION Title: Prject Office Review: Frm Rev. 08/29/2008 Page 5 Prject Rev.01/12/11

6 Infrmatin Technlgy Strategic Plan Alignment DB1314PD - Web-Based Permanency Database Prvide an Enhanced Applicatin Service Offering Increase applicatin integratin thrugh web services Research and develp a Cnstituent Relatinship Management (CRM) strategy Prmte mbility and lcatin integratin in business applicatins Utilize ecmmerce platfrm t ffset csts and expand prduct fferings t custmers X Imprve the quality, reliability and availability f all applicatins Increase the agility and respnsiveness f business units by expanding custmer analytics Leverage the Cunty's Internet presence and prtal as a branded cnslidated pint f access t all Cunty infrmatin and services thrugh a web brwser Centralize identity and access management fr all applicatins and cntent X X Enhance ability t prvide effective and timely custmer (Cunty departments and CVTs) service Implement a centralized service center strategy t prvide a single pint f cntact fr service delivery Implement the IT Infrastructure Library (ITIL) best practice framewrk fr IT Service Management Define a service and supprt strategy that clearly identifies the IT service prvided Prvide a high-quality training prgram t empwer emplyees thrugh technlgy Develp a frmalized custmer cmmunicatin plan Build IT Staff expertise thrugh prfessinal develpment Expand capacity thrugh nging rganizatinal review and selective utsurcing Implement a Standardized Infrastructure Strategy Deliver services using a shared technlgy infrastructure wherever pssible Implement a Micrsft infrastructure strategy Implement a cnslidated security strategy Establish a standard persnal cmputing hardware and sftware prduct suite, SLA, and replacement schedule fr all Cunty persnal cmputers Establish supprt cst mdel and SLA fr all fferings utside Imprve service availability thrugh netwrk design and management strategies Establish enhanced capacity planning and recvery management strategies Run Date 3/2/2011 Page 1 f 1

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