SaaS Listing CA Cloud Service Management

Size: px
Start display at page:

Download "SaaS Listing CA Cloud Service Management"

Transcription

1 SaaS Listing CA Clud Service Management 1. Intrductin This dcument prvides standards and features that apply t the CA Clud Service Management (CSM) SaaS ffering prvided t the Custmer and defines the parameters fr the ffering that pertain t the fllwing: Billing metric Data lcatin infrmatin Security and audit requirements Service Level Availability (SLA) targets and measurement Service terminatin Data Backup and Strage Data extracts and envirnment refreshes The definitins set ut in the Agreement will apply t this SaaS Listing dcument. 2. Billing Metric CA identifies and describes the fllwing Billing Metric used as a measure t bill the Custmer: Named Users means a specific individual r device designated by Custmer t use r is managed by the CA Sftware as specified in the Dcumentatin. A nn human perated device r prcess may be cunted as a Named User as specified in the Dcumentatin if such device requires unique identificatin t the CA Sftware (i.e. its wn access credentials). Cncurrent User "Cncurrent User" means a sftware license that is based n the number f simultaneus (cncurrent) users accessing the prgram. The sftware will prhibit additinal users frm access, and/r lg a license exceptin fr auditing purpses. Fr the purpse f CSM, all rles (fr example: Analyst, Manager, Administratr), and prgrammatic API and/r web services calls require a license during the time they are lgged int the system. Custmer is entitled t have the specified number f Cncurrent Users access CSM simultaneusly. Access t the prgram via multiple cmpnents, sessins, channels, and/r devices at the same time by an individual Cncurrent User will nly use ne license. User identity is assciated with the User Name Sharing f User Names between multiple individuals is prhibited. SaaS Listing fr CA Clud Service Management v4 Page 1 f 5

2 The Sftware des nt prhibit additinal users frm access beynd the entitlement. End User: The CSM subscriptin includes end user self service licenses, allwing fr the creatin, mdificatin, and clsure f a ticket r task n behalf f an individual user, but nt n behalf f anther user. End user self service licenses are nt cunted as Cncurrent r Named User licenses. Autmatin Center: As part f the named user license subscriptin, the custmer is prvided with the Autmatin Center at n additinal charge, with an initial capacity f 5 external systems and 50 devices defined as fllws: External System means each unique applicatin t which CA Clud Service Management rchestratin engine executes all r part f an autmatin wrkflw. Hwever, CA prducts will nt be cunted as External Systems. Examples f External Systems are a single VMWare ESX Server cnnectin, a unique Amazn EC2 accunt, a unique device cnnected t via Secure Shell (SSH) r a single Active Directry Tree. Device means any virtual r physical device that is managed by the CA Clud Service Management rchestratin engine and a script cnnectr (Secure Shell SSH). Devices will be cunted fr any hardware (such as a server r netwrk device) t which CA Clud Service Management rchestratin engine executes a SSH. SSH (Secure Shell) is a cryptgraphic netwrk prtcl fr secure data cmmunicatin, remte cmmand line lgin, remte cmmand executin, and ther secure netwrk services between tw netwrked cmputers. The definitin f device shuld nt be cnfused with any assets r managed systems that are managed under the scpe f the Asset Management capability part f the CA Clud Service Management. It is nly when a device is identified as an endpint fr an autmatin script that a license is required. Autmatin Executin Autmatin Executin refers t each time an instance f an autmatin wrkflw is cmpleted (r run). Each custmer is limited t run 100 executins in a 24 hur perid. Usage in excess f this limit requires additinal licenses. 3. Data Lcatin CA identifies the gegraphical lcatin f all f the Custmer s data frm the fllwing regins: Nrth, Central and Suth Americas (Americas) as fllws: SaaS Listing fr CA Clud Service Management v4 Page 2 f 5

3 All data n deplyed systems and in backups reside within the fllwing cuntries: United States Eurpe, Middle East and Africa (EMEA) as fllws: All data n deplyed systems and in lcal backups reside within the fllwing cuntries: Germany All data n in ffsite backups reside within the fllwing cuntries: United Kingdm Asia / Pacific Regin (APJ) as fllws: All data n deplyed systems and in backups reside within the fllwing cuntries: Australia CA reserves the right t change the lcatin f the data within the stated cuntries and will ntify custmers f any such changes 4. Service Prvisining Versins: CA will deply the custmer n the latest versin f the service that is generally available. The custmer will be upgraded as per the SaaS Release and Upgrade Plicy dcument. CA allws Custmers t run n either the latest generally available release r the immediately prir versin. Envirnments: CA will prvisin all custmers with ne prductin envirnment and ne staging envirnment. A prductin envirnment is used t prcess an rganizatin's daily wrk n a real time peratin. A nn prductin envirnment, als referred t as a staging envirnment, is used nly fr develpment and testing. Service Level Availability (SLA): The SLA sectin metrics and ther service level bjectives applies nly t the prductin envirnment. 5. Security and audit requirements The fllwing audits will be perfrmed at the frequency defined belw fr the CSM SaaS ffering cvering all aspects f the service such as peple and systems: Type f Audit SSAE 16 Type II SOC 1 Frequency Annual Summary audit reprts are available at SaaS Listing fr CA Clud Service Management v4 Page 3 f 5

4 6. Service Level Availability (SLA) CA cmmits t the Service Level Availability fr the prductin envirnment as indicated in the table belw fr the CSM SaaS ffering during the Subscriptin Term f the service. In the event that the Service Level Availability cmmitted decreases belw the Threshld fr Service Availability Default listed belw, Custmer may be entitled t take actin as utlined in the SaaS Listing. Cmpnents / Capabilities Target Service Level Threshld fr Service Availability Availability Default CA Clud Service Management Service 99.8% 99.5% 7. Methd f Measuring SLA CA measures Service Level Agreement targets as described belw: SLA (%) = CA runs test scripts using applicatin mnitring tls n the Prductin system t verify that the CSM SaaS service is available. Test scripts are run apprximately nce every ten (10) minutes, twenty fur (24) hurs per day, seven days per week, thrughut the cntracted term f the service. Service Level Availability (SLA) is measured using the frmula defined in the table belw. The percentage availability is calculated based n the number f successful mnitring tests recrded in any ne calendar mnth divided by the ttal number f mnitring tests cnducted in that ne calendar mnth: (Ttal number f successful test scripts utside f planned utage time perids) (Ttal number f planned test scripts utside f planned utage time perids) Planned utage time perids are defined as dwntime f the slutin availability fr peridic and required maintenance events where CA prvides ntice t Custmer 8. Service Terminatin If it is determined by the custmer and cnfirmed by CA that the service has been unavailable belw the default threshld, measured n a mnthly basis during three cntiguus mnths, then the custmer has the right t terminate their subscriptin t SaaS withut incurring any additinal charges r terminatin fees. In the event such determinatin is made, the custmer is entitled t a refund f fees which have nt yet been applied twards SaaS as f the effective date f terminatin and CA shall relieve the Custmer f their bligatin t pay fr any fees due fr the remainder f the Subscriptin Term. The waiver by CA f further fees shall be Custmer s sle and exclusive remedy under the SaaS Mdule fr terminatin due t failure t adhere t Service Level Availability and CA shall have n further liability t the Custmer. SaaS Listing fr CA Clud Service Management v4 Page 4 f 5

5 9. Data Backup and Strage CA cmmits t the fllwing data backup and replicatin during the Subscriptin Term: Data Backup: All Custmers f the CSM SaaS ffering shall have their data backed up n a daily basis. Backups are securely replicated t an alternate lcatin (refer t data lcatin) limiting data lss t n mre than 24 hurs in the event f a primary data lcatin disaster. Daily backups are retained fr 7 days Remvable media are nt used fr data r backup strage Data Strage: All Custmers will be prvided with a maximum f 40 GB f strage per prductin envirnment. 10. Data Extracts and Envirnment Refreshes Custmer may request fr the fllwing services during the Subscriptin Term: Data Extracts: Custmer may request fr partial r full prductin envirnment data extracts up t a maximum f twelve (12) times a subscriptin year. Custmer extracts will be placed in a secure lcatin managed by CA and access will be furnished t Custmer t dwnlad the data extracts fr their use. All extracts will be deleted after 7 (seven) days frm the secure dwnlad lcatin. Envirnment Refreshes: Custmer may request their staging envirnment t be refreshed with prductin envirnment data up t a maximum f six (6) times a subscriptin year. SaaS Listing fr CA Clud Service Management v4 Page 5 f 5

Systems Support - Extended

Systems Support - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets

More information

Symantec User Authentication Service Level Agreement

Symantec User Authentication Service Level Agreement Symantec User Authenticatin Service Level Agreement Overview and Scpe This Symantec User Authenticatin service level agreement ( SLA ) applies t Symantec User Authenticatin prducts/services, such as Managed

More information

Oracle Cloud Enterprise Hosting and Delivery Policies

Oracle Cloud Enterprise Hosting and Delivery Policies Oracle Clud Enterprise Hsting and Delivery Plicies Statement f Changes Versin 1.5, 6/01/2015 This dcument utlines changes made t the Oracle Clud Enterprise Hsting and Delivery Plicies dated December 1,

More information

Customer Support & Software Enhancements Policy

Customer Support & Software Enhancements Policy Custmer Supprt & Sftware Enhancements Plicy Welcme t Manhattan Assciates Custmer Supprt Organizatin (CSO). Staying current n Custmer Supprt & Sftware Enhancements and n a supprted versin f the licensed

More information

Information Services Hosting Arrangements

Information Services Hosting Arrangements Infrmatin Services Hsting Arrangements Purpse The purpse f this service is t prvide secure, supprted, and reasnably accessible cmputing envirnments fr departments at DePaul that are in need f server-based

More information

Intel Hybrid Cloud Management Portal Update FAQ. Audience: Public

Intel Hybrid Cloud Management Portal Update FAQ. Audience: Public Intel Hybrid Clud Management Prtal Update FAQ Audience: Public Purpse: Prepare fr the launch f the Intel Hybrid Clud Platfrm multi-user/multi-tier update Versin: Final FAQs What s new in the Intel Hybrid

More information

Cloud Services Frequently Asked Questions FAQ

Cloud Services Frequently Asked Questions FAQ Clud Services Frequently Asked Questins FAQ Revisin 1.0 6/05/2015 List f Questins Intrductin What is the Caradigm Intelligence Platfrm (CIP) clud? What experience des Caradigm have hsting prducts like

More information

MaaS360 Cloud Extender

MaaS360 Cloud Extender MaaS360 Clud Extender Installatin Guide Cpyright 2012 Fiberlink Cmmunicatins Crpratin. All rights reserved. Infrmatin in this dcument is subject t change withut ntice. The sftware described in this dcument

More information

Introduction to Mindjet MindManager Server

Introduction to Mindjet MindManager Server Intrductin t Mindjet MindManager Server Mindjet Crpratin Tll Free: 877-Mindjet 1160 Battery Street East San Francisc CA 94111 USA Phne: 415-229-4200 Fax: 415-229-4201 mindjet.cm 2013 Mindjet. All Rights

More information

Cyber Security: Simulation Platform

Cyber Security: Simulation Platform Service Overview The Symantec Cyber Security: Simulatin Platfrm is a Web hsted Service with immersive and hands-n access t cyber exercises fr ffensive (red team) events, inspired by real-life security

More information

Zimbra Professional Services Portfolio, Purchasing Guide & Price List

Zimbra Professional Services Portfolio, Purchasing Guide & Price List In- Tuitin Netwrks Ltd Zimbra Prfessinal Services Prtfli, Purchasing Guide & Price List This dcument prvides an verview f In- Tuitin Netwrks Limited s range f Zimbra Prfessinal Services available n the

More information

IT Help Desk Service Level Expectations Revised: 01/09/2012

IT Help Desk Service Level Expectations Revised: 01/09/2012 IT Help Desk Service Level Expectatins Revised: 01/09/2012 Overview The IT Help Desk team cnsists f six (6) full time emplyees and fifteen (15) part time student emplyees. This team prvides supprt fr 25,000+

More information

THOMSON REUTERS C-TRACK CASE MANAGEMENT SYSTEM SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6

THOMSON REUTERS C-TRACK CASE MANAGEMENT SYSTEM SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6 THOMSON REUTERS C-TRACK CASE MANAGEMENT SYSTEM SOFTWARE AS A SERVICE SERVICE DEFINITION FOR G-CLOUD 6 C-Track Case Management System (CMS) is a cnfigurable, brwser based case management system fr all levels

More information

FINRA Regulation Filing Application Batch Submissions

FINRA Regulation Filing Application Batch Submissions FINRA Regulatin Filing Applicatin Batch Submissins Cntents Descriptin... 2 Steps fr firms new t batch submissin... 2 Acquiring necessary FINRA accunts... 2 FTP Access t FINRA... 2 FTP Accunt n FINRA s

More information

San Diego One-Stop Career Center Network PY 2011/2012 Revised June 2011

San Diego One-Stop Career Center Network PY 2011/2012 Revised June 2011 San Dieg One-Stp Career Center Netwrk PY 2011/2012 Revised June 2011 ADULT AND DISLOCATED WORKER PERFORMANCE POLICY 1. WIA requires a cmprehensive accuntability system t determine the effectiveness f services

More information

Internet Service Definition. SD012v1.1

Internet Service Definition. SD012v1.1 Internet Service Definitin SD012v1.1 Internet Service Definitin Service Overview InTechnlgy Internet Service is a permanent Internet cnnectivity slutin. The service cnnects custmers t the InTechnlgy natinal

More information

Ten Steps for an Easy Install of the eg Enterprise Suite

Ten Steps for an Easy Install of the eg Enterprise Suite Ten Steps fr an Easy Install f the eg Enterprise Suite (Acquire, Evaluate, and be mre Efficient!) Step 1: Dwnlad the eg Sftware; verify hardware and perating system pre-requisites Step 2: Obtain a valid

More information

Project Startup Report Presented to the IT Committee June 26, 2012

Project Startup Report Presented to the IT Committee June 26, 2012 Prject Name: SOS File 2.0 Agency: Secretary f State Business Unit/Prgram Area: Secretary f State Prject Spnsr: Al Jaeger Prject Manager: Beverly Maitland Prject Startup Reprt Presented t the IT Cmmittee

More information

Database Services - Extended

Database Services - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and Database Services t dcument: The technlgy services Database Services prvides t the custmer. The targets fr respnse times, service

More information

System Business Continuity Classification

System Business Continuity Classification Business Cntinuity Prcedures Business Impact Analysis (BIA) System Recvery Prcedures (SRP) System Business Cntinuity Classificatin Cre Infrastructure Criticality Levels Critical High Medium Lw Required

More information

Online Service Reservations for Enterprise Agreements

Online Service Reservations for Enterprise Agreements MAY 2016 Service Center Online Service Reservatins fr Enterprise Agreements 2 Online Service Reservatins fr Enterprise Agreements MICROSOFT VOLUME LICENSING SERVICE CENTER TASKS 3 Online Services Custmer

More information

BES12 Jumpstart Program Description ( Jumpstart Program Description )

BES12 Jumpstart Program Description ( Jumpstart Program Description ) BES12 Jumpstart Prgram Descriptin ( Jumpstart Prgram Descriptin ) This dcument includes all attached Annexes, is prvided fr infrmatinal purpses nly, and des nt in itself cnstitute a binding legal dcument.

More information

Monthly All IFS files, all Libraries, security and configuration data

Monthly All IFS files, all Libraries, security and configuration data Server Backup Plicy Intrductin Data is ne f Banks DIH Limited s mst imprtant assets. In rder t prtect this asset frm lss r destructin, it is imperative that it be safely and securely captured, cpied, and

More information

StarterPak: Dynamics CRM On-Premise to Dynamics Online Migration - Option 2. Version 1.0

StarterPak: Dynamics CRM On-Premise to Dynamics Online Migration - Option 2. Version 1.0 StarterPak: Dynamics CRM On-Premise t Dynamics Online Migratin - Optin 2 Versin 1.0 1/7/2016 Imprtant Ntice N part f this publicatin may be reprduced, stred in a retrieval system, r transmitted in any

More information

ScaleIO Security Configuration Guide

ScaleIO Security Configuration Guide ScaleIO Security Cnfiguratin Guide 1 Intrductin This sectin prvides an verview f the settings available in ScaleIO t ensure secure peratin f the prduct: Security settings are divided int the fllwing categries:

More information

Customer no.: enter customer no. Contract no.: enter contract no.

Customer no.: enter customer no. Contract no.: enter contract no. Annex Versin: 2.0 Specificatin f services E-mail and telephne supprt by and between (client) and secunet Security Netwrks AG Krnprinzenstrasse 30 45128 Essen Germany (secunet r cntractr) Custmer n.: enter

More information

COPIES-F.Y.I., INC. Policies and Procedures Data Security Policy

COPIES-F.Y.I., INC. Policies and Procedures Data Security Policy COPIES-F.Y.I., INC. Plicies and Prcedures Data Security Plicy Page 2 f 7 Preamble Mst f Cpies FYI, Incrprated financial, administrative, research, and clinical systems are accessible thrugh the campus

More information

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S Service Level Agreement (SLA) Hsted Prducts Netp Business Slutins A/S Cntents 1 Service Level Agreement... 3 2 Supprt Services... 3 3 Incident Management... 3 3.1 Requesting service r submitting incidents...

More information

State of Wisconsin. File Server Service Service Offering Definition

State of Wisconsin. File Server Service Service Offering Definition State f Wiscnsin File Server Service Service Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 2/16/2008 1.0 JD Urfer First pass 2/16/2008 2.0 Tm Runge Editing changes 2/19/2009 2.1 Tm

More information

SPECIFICATION. Hospital Report Manager Connectivity Requirements. Electronic Medical Records DRAFT. OntarioMD Inc. Date: September 30, 2010

SPECIFICATION. Hospital Report Manager Connectivity Requirements. Electronic Medical Records DRAFT. OntarioMD Inc. Date: September 30, 2010 OntariMD Inc. Electrnic Medical Recrds SPECIFICATION Hspital Reprt Manager Cnnectivity Requirements DRAFT Date: September 30, 2010 Versin: 1.0 2007-2010 OntariMD Inc. All rights reserved HRM EMR Cnnectivity

More information

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1 Imprved Data Center Pwer Cnsumptin and Streamlining Management in Windws Server 2008 R2 with SP1 Disclaimer The infrmatin cntained in this dcument represents the current view f Micrsft Crpratin n the issues

More information

Licensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite

Licensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite Vlume Licensing brief Licensing the Cre Client Access License (CAL) Suite and Enterprise CAL Suite Table f Cntents This brief applies t all Micrsft Vlume Licensing prgrams. Summary... 1 What s New in This

More information

Good Secure Collaboration Suite Quickstart Program Description ( Quickstart Program Description )

Good Secure Collaboration Suite Quickstart Program Description ( Quickstart Program Description ) Gd Secure Cllabratin Suite Quickstart Prgram Descriptin ( Quickstart Prgram Descriptin ) This dcument includes all attached Annexes, is prvided fr infrmatinal purpses nly, and des nt in itself cnstitute

More information

Level 1 Technical. RealPresence Web Suite and Web Suite Pro. Contents

Level 1 Technical. RealPresence Web Suite and Web Suite Pro. Contents Level 1 Technical RealPresence Web Suite and Web Suite Pr Cntents 1 - Glssary... 2 2 Features... 3 RealPresence Platfrm integratin... 3 RealPresence Web Suite Sftware... 3 Sftware Keys... 3 3 - Web Client

More information

expertise hp services valupack consulting description security review service for Linux

expertise hp services valupack consulting description security review service for Linux expertise hp services valupack cnsulting descriptin security review service fr Linux Cpyright services prvided, infrmatin is prtected under cpyright by Hewlett-Packard Cmpany Unpublished Wrk -- ALL RIGHTS

More information

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013

Version: Modified By: Date: Approved By: Date: 1.0 Michael Hawkins October 29, 2013 Dan Bowden November 2013 Versin: Mdified By: Date: Apprved By: Date: 1.0 Michael Hawkins Octber 29, 2013 Dan Bwden Nvember 2013 Rule 4-004J Payment Card Industry (PCI) Patch Management (prpsed) 01.1 Purpse The purpse f the Patch

More information

GUIDANCE FOR BUSINESS ASSOCIATES

GUIDANCE FOR BUSINESS ASSOCIATES GUIDANCE FOR BUSINESS ASSOCIATES This Guidance fr Business Assciates dcument is intended t verview UPMCs expectatins, as well as t prvide additinal resurces and infrmatin, t UPMC s HIPAA business assciates.

More information

StarterPak: Dynamics CRM Opportunity To NetSuite Sales Order

StarterPak: Dynamics CRM Opportunity To NetSuite Sales Order StarterPak: Dynamics CRM Opprtunity T NetSuite Sales Order Versin 1.0 7/20/2015 Imprtant Ntice N part f this publicatin may be reprduced, stred in a retrieval system, r transmitted in any frm r by any

More information

Nuance Healthcare Services Project Delivery Methodology

Nuance Healthcare Services Project Delivery Methodology NUANCE PROFESSIONAL SERVICES Nuance Healthcare Services 2008 Nuance Cmmunicatins, Inc. All rights reserved. Nuance Healthcare Services 1 INTRODUCTION This dcument describes the prject management methdlgy

More information

Copyright 2013, SafeNet, Inc. All rights reserved. http://www.safenet-inc.com/ We have attempted to make these documents complete, accurate, and

Copyright 2013, SafeNet, Inc. All rights reserved. http://www.safenet-inc.com/ We have attempted to make these documents complete, accurate, and ii Cpyright 2013, SafeNet, Inc. All rights reserved. http://www.safenet-inc.cm/ We have attempted t make these dcuments cmplete, accurate, and useful, but we cannt guarantee them t be perfect. When we

More information

SBClient and Microsoft Windows Terminal Server (Including Citrix Server)

SBClient and Microsoft Windows Terminal Server (Including Citrix Server) SBClient and Micrsft Windws Terminal Server (Including Citrix Server) Cntents 1. Intrductin 2. SBClient Cmpatibility Infrmatin 3. SBClient Terminal Server Installatin Instructins 4. Reslving Perfrmance

More information

Symantec Managed Backup Services

Symantec Managed Backup Services Service Overview This, with any attachments included by reference, is part f any agreement which incrprates this Service Descriptin by reference (cllectively, the Agreement ), fr thse Services which are

More information

Learn More Cloud Extender Requirements Cheat Sheet

Learn More Cloud Extender Requirements Cheat Sheet MaaS360.cm > Learn Mre Learn Mre Clud Extender Requirements Cheat Sheet OVERVIEW This dcument defines all requirements t ensure a successfully installatin f the Clud Extender t enable use f ActiveSync

More information

Exercise 5 Server Configuration, Web and FTP Instructions and preparatory questions Administration of Computer Systems, Fall 2008

Exercise 5 Server Configuration, Web and FTP Instructions and preparatory questions Administration of Computer Systems, Fall 2008 Exercise 5 Server Cnfiguratin, Web and FTP Instructins and preparatry questins Administratin f Cmputer Systems, Fall 2008 This dcument is available nline at: http://www.hh.se/te2003 Exercise 5 Server Cnfiguratin,

More information

Symantec Managed Data Loss Prevention

Symantec Managed Data Loss Prevention Symantec Managed Data Lss Preventin Service Descriptin Service Overview This Service Descriptin, with any attachments included by reference, is part f any agreement which incrprates this Service Descriptin

More information

Supersedes: DPS Policy 10.09 - Internet and Use Of The DPSnet, July 14, 2000 Effective: February 15, 2005 Pages: 1 of 5

Supersedes: DPS Policy 10.09 - Internet and Use Of The DPSnet, July 14, 2000 Effective: February 15, 2005 Pages: 1 of 5 Plicy: 13.01 SUBJECT: INTERNET USAGE Supersedes: DPS Plicy 10.09 - Internet and Use Of The DPSnet, July 14, 2000 Effective: February 15, 2005 Pages: 1 f 5 1.0 POLICY PURPOSE Detrit Public Schls (DPS) Internet

More information

Managed Firewall Service Definition. SD007v1.1

Managed Firewall Service Definition. SD007v1.1 Managed Firewall Service Definitin SD007v1.1 Managed Firewall Service Definitin Service Backgrund It is imprtant t nte that the functin f any firewall service is t filter traffic cming int the netwrk (als

More information

Interworks Cloud Platform Citrix CPSM Integration Specification

Interworks Cloud Platform Citrix CPSM Integration Specification Citrix CPSM Integratin Specificatin Cntents 1. Intrductin... 2 2. Activatin f the Integratin Layer... 3 3. Getting the Services Definitin... 4 3.1 Creating a Prduct Type per Lcatin... 5 3.2 Create Instance

More information

Licensing Windows Server 2012 R2 for use with virtualization technologies

Licensing Windows Server 2012 R2 for use with virtualization technologies Vlume Licensing brief Licensing Windws Server 2012 R2 fr use with virtualizatin technlgies (VMware ESX/ESXi, Micrsft System Center 2012 R2 Virtual Machine Manager, and Parallels Virtuzz) Table f Cntents

More information

GREEN MOUNTAIN ENERGY COMPANY

GREEN MOUNTAIN ENERGY COMPANY GREEN MOUNTAIN ENERGY COMPANY INDEPENDENT ACCOUNTANT S REPORT ON APPLYING AGREED-UPON PROCEDURES DECEMBER 31, 2012 INDEPENDENT ACCOUNTANT S REPORT ON APPLYING AGREED-UPON PROCEDURES T Green Muntain Energy

More information

In addition to assisting with the disaster planning process, it is hoped this document will also::

In addition to assisting with the disaster planning process, it is hoped this document will also:: First Step f a Disaster Recver Analysis: Knwing What Yu Have and Hw t Get t it Ntes abut using this dcument: This free tl is ffered as a guide and starting pint. It is des nt cver all pssible business

More information

State of Wisconsin DET Dedicated Virtual Host Services Offering Definition

State of Wisconsin DET Dedicated Virtual Host Services Offering Definition State f Wiscnsin DET Dedicated Virtual Hst Services Offering Definitin Dcument Revisin Histry Date Versin Creatr Ntes 10/29/2010 1.0 Phil Staley Initial draft 11/3/2010 1.1 Phil Staley Ryan McKee Secnd

More information

CENTURIC.COM ONLINE DATA BACKUP AND DISASTER RECOVERY SOLUTION ADDENDUM TO TERMS OF SERVICE

CENTURIC.COM ONLINE DATA BACKUP AND DISASTER RECOVERY SOLUTION ADDENDUM TO TERMS OF SERVICE CENTURIC.COM ONLINE DATA BACKUP AND DISASTER RECOVERY SOLUTION ADDENDUM TO TERMS OF SERVICE This Agreement, named the Online Data Backup and Disaster Recvery Slutin Addendum t Centuric s Terms f Service

More information

Global Business Units Cloud Services Pillar C O N T R A C T U A L D O C U M E N T A T I O N JULY 2016

Global Business Units Cloud Services Pillar C O N T R A C T U A L D O C U M E N T A T I O N JULY 2016 Glbal Business Units Clud Services Pillar C O N T R A C T U A L D O C U M E N T A T I O N JULY 2016 Table f Cntents Scpe 2 Service Availability 2 Oracle Clud Security Plicy 3 Change Management 3 Disaster

More information

Oracle Health Sciences. Central Coding Cloud Service Service Descriptions and Metrics

Oracle Health Sciences. Central Coding Cloud Service Service Descriptions and Metrics Central Cding Clud Service Service Descriptins and Metrics August 17, 2016 Table f Cntents Metric Definitins... 2 Instance... 2 Hsted Named Health Science User... 2 Hsted Named Health Sciences Read Only

More information

Environmental, Health & Safety Management System (EHSMS) Training, Awareness and Competency Procedure Revision Number: 7

Environmental, Health & Safety Management System (EHSMS) Training, Awareness and Competency Procedure Revision Number: 7 Envirnmental, Health & Safety Management System (EHSMS) Dcument Number: 00122 Issue Date: 05/07/2014 Training, Awareness and Cmpetency Prcedure Revisin Number: 7 Prepared By: Stalcup, Bryce Apprved By:

More information

SECTION I.4 AUDIT ENGAGEMENT WORKING PAPERS

SECTION I.4 AUDIT ENGAGEMENT WORKING PAPERS SECTION I.4 AUDIT ENGAGEMENT WORKING PAPERS Ref. Plicy and Practice Requirements IIA Standards references I.4 1 Plicy: Wrking papers shall be prepared fr each audit engagement t recrd wrk perfrmed and

More information

ROSS RepliWeb Operations Suite for SharePoint. SSL User Guide

ROSS RepliWeb Operations Suite for SharePoint. SSL User Guide ROSS RepliWeb Operatins Suite fr SharePint SSL User Guide Sftware Versin 2.5 March 18, 2010 RepliWeb, Inc., 6441 Lyns Rad, Ccnut Creek, FL 33073 Tel: (954) 946-2274, Fax: (954) 337-6424 E-mail: inf@repliweb.cm,

More information

Juniper Networks Product End-of-Life

Juniper Networks Product End-of-Life Juniper Netwrks Prduct End-f-Life Plicy & Prcedure ( EOL Plicy ) Frm time t time, Juniper Netwrks may find it necessary t discntinue prducts and services fr a number f reasns, including technlgy innvatins

More information

Managed Archiving Service Definition. SD005 v1.4 Issue Date 01 May 10

Managed Archiving Service Definition. SD005 v1.4 Issue Date 01 May 10 Managed Archiving Service Definitin SD005 v1.4 Issue Date 01 May 10 Managed Archiving Service Definitin Service Overview InTechnlgy's Managed Archiving Service allws custmers t regain cntrl f their Micrsft

More information

System Business Continuity Classification

System Business Continuity Classification System Business Cntinuity Classificatin Business Cntinuity Prcedures Infrmatin System Cntingency Plan (ISCP) Business Impact Analysis (BIA) System Recvery Prcedures (SRP) Cre Infrastructure Criticality

More information

Unified Infrastructure/Organization Computer System/Software Use Policy

Unified Infrastructure/Organization Computer System/Software Use Policy Unified Infrastructure/Organizatin Cmputer System/Sftware Use Plicy 1. Statement f Respnsibility All emplyees are charged with the security and integrity f the cmputer system. Emplyees are asked t help

More information

BME Smart-Colo. Smart-Colo is a solution optimized for colocating trading applications, built and managed by BME.

BME Smart-Colo. Smart-Colo is a solution optimized for colocating trading applications, built and managed by BME. BME Smart-Cl 1. Intrductin The aim f this dcument is t describe the BME Smart-Cl service fr accessing BME Cash, BME Derivative markets and market data feeds. Smart-Cl service prvides at the BME Data Center

More information

Support Services. v1.19 / 2015-07-02

Support Services. v1.19 / 2015-07-02 Supprt Services v1.19 / 2015-07-02 Intrductin - Table f Cntents 1 Intrductin... 3 2 Definitins... 4 3 Supprt Prgram Feature Overview... 5 4 SLA fr the Supprt Services... 6 4.1 Standard Supprt... 6 4.2

More information

Installation Guide Marshal Reporting Console

Installation Guide Marshal Reporting Console INSTALLATION GUIDE Marshal Reprting Cnsle Installatin Guide Marshal Reprting Cnsle March, 2009 Cntents Intrductin 2 Supprted Installatin Types 2 Hardware Prerequisites 3 Sftware Prerequisites 3 Installatin

More information

Restricted Document. Pulsant Technical Specification

Restricted Document. Pulsant Technical Specification Pulsant Technical Specificatin Title Pulsant Dedicated Server Department Prduct Develpment Cntributrs RR Classificatin Restricted Versin 1.0 Overview Pulsant ffer a Dedicated Server service t underpin

More information

Unified Communications

Unified Communications Office f Infrmatin Technlgy Services Service Level Agreement Unified Cmmunicatins Nvember 7, 2013 v2.2 Service Descriptin Unified Cmmunicatins Service Descriptin ITS Unified Cmmunicatins ffers a number

More information

Creating automated reports using VBS AN 44

Creating automated reports using VBS AN 44 Creating autmated reprts using VBS AN 44 Applicatin Nte t the KLIPPEL R&D and QC SYSTEM Publishing measured results is imprtant t custmers and clients. While the KLIPPEL database cntains all infrmatin

More information

Exercise 5 Server Configuration, Web and FTP Instructions and preparatory questions Administration of Computer Systems, Fall 2008

Exercise 5 Server Configuration, Web and FTP Instructions and preparatory questions Administration of Computer Systems, Fall 2008 Exercise 5 Server Cnfiguratin, Web and FTP Instructins and preparatry questins Administratin f Cmputer Systems, Fall 2008 This dcument is available nline at: http://www.hh.se/te2003 Exercise 5 Server Cnfiguratin,

More information

Service Description: Cisco RMS Compliance Management Services

Service Description: Cisco RMS Compliance Management Services Page 1 f 1 Service Descriptin: Cisc RMS Cmpliance Management Services Cisc Cmpliance Management and Cnfiguratin Service (CMCS) This dcument describes Cisc RMS Cmpliance Management Services including: Cisc

More information

Instant Chime for IBM Sametime Quick Start Guide

Instant Chime for IBM Sametime Quick Start Guide Instant Chime fr IBM Sametime Quick Start Guide Fall 2014 Cpyright 2014 Instant Technlgies. All rights reserved. Cpyright and Disclaimer This dcument, as well as the sftware described in it, is furnished

More information

Woodstock Multimedia, INC. Software/Hardware Usage Policy

Woodstock Multimedia, INC. Software/Hardware Usage Policy Wdstck Multimedia, INC. Sftware/Hardware Usage Plicy POLICY PURPOSE The purpse f the Wdstck Multimedia, INC. Sftware / Hardware Usage Plicy is t ensure that Wdstck Multimedia, INC. emplyees are prperly

More information

COE: Hybrid Course Request for Proposals. The goals of the College of Education Hybrid Course Funding Program are:

COE: Hybrid Course Request for Proposals. The goals of the College of Education Hybrid Course Funding Program are: COE: Hybrid Curse Request fr Prpsals The gals f the Cllege f Educatin Hybrid Curse Funding Prgram are: T supprt the develpment f effective, high-quality instructin that meets the needs and expectatins

More information

Terms of Service for support Essentials as of 10/14/2014

Terms of Service for support Essentials as of 10/14/2014 supprt Essentials Terms f Service PAGE 1 Terms f Service fr supprt Essentials as f 10/14/2014 Overview MCPc supprt Essentials (the Service ) is a suite f Managed Services fferings intended t prvide the

More information

Managed Archiving Service Definition

Managed Archiving Service Definition Managed Archiving Service Definitin SD005 v1.5 Issue Date: 13 December 2010 10 Managed Archiving Service Definitin Service Overview InTechnlgy's Managed Archiving Service allws custmers t regain cntrl

More information

Workflow Automation Early Access Program

Workflow Automation Early Access Program b Wrkflw Autmatin Early Access Prgram NetApp Octber 2010 NetApp Early Access Prgram page 1 1 EARLY ACCESS PROGRAM OVERVIEW The Wrkflw Autmatin (WFA) Early Access Prgram (EAP) is a unique prgram ffered

More information

EXTENDED BENEFITS FOR TOTAL DISABILITY

EXTENDED BENEFITS FOR TOTAL DISABILITY ADMINISTRATIVE POLICY EXTENDED BENEFITS FOR TOTAL DISABILITY Plicy Number: ADMINISTRATIVE 49.8 T2 Effective Date: January, 205 Table f Cntents APPLICABLE LINES OF BUSINESS/PRODUCTS PURPOSE... DEFINITIONS...

More information

HP ExpertOne. HP2-T21: Administering HP Server Solutions. Table of Contents

HP ExpertOne. HP2-T21: Administering HP Server Solutions. Table of Contents HP ExpertOne HP2-T21: Administering HP Server Slutins Industry Standard Servers Exam preparatin guide Table f Cntents Overview 2 Why take the exam? 2 HP ATP Server Administratr V8 certificatin 2 Wh shuld

More information

Pexip Infinity and Cisco UCM Deployment Guide

Pexip Infinity and Cisco UCM Deployment Guide Intrductin Pexip Infinity and Cisc UCM Deplyment Guide The Cisc Unified Cmmunicatins Manager (CUCM) is a SIP registrar and call cntrl device. This guide describes hw t integrate a single Pexip Infinity

More information

BlackShield ID. Upgrade and Migration Guide. For. CRYPTO-Server 6.4 Users

BlackShield ID. Upgrade and Migration Guide. For. CRYPTO-Server 6.4 Users BlackShield ID Upgrade and Migratin Guide Fr CRYPTO-Server 6.4 Users Cpyright 2010 CRYPTOCard Inc. website: http://www.cryptcard.cm Trademarks CRYPTOCard and the CRYPTOCard lg are registered trademarks

More information

Backups and Backup Strategies

Backups and Backup Strategies IT Security Office Versin 2.3 02/19/10 Backups and Backup Strategies IT managers need t plan fr backups in terms f time and space required. Hwever, mst mdern backup sftware can cmpress the backup files

More information

WEBSITE MAINTENANCE CONTRACT

WEBSITE MAINTENANCE CONTRACT Excella Technlgies 2 nd Flr, Prestige Centre, Near Science Park, Kannur - 1 Tel. : +91 9605 995500, Email : excellasftware@gmail.cm Visit ur website : www.excellatechnsft.cm WEBSITE MAINTENANCE CONTRACT

More information

Mobile Device Manager Admin Guide. Reports and Alerts

Mobile Device Manager Admin Guide. Reports and Alerts Mbile Device Manager Admin Guide Reprts and Alerts September, 2013 MDM Admin Guide Reprts and Alerts i Cntents Reprts and Alerts... 1 Reprts... 1 Alerts... 3 Viewing Alerts... 5 Keep in Mind...... 5 Overview

More information

Service Desk Self Service Overview

Service Desk Self Service Overview Tday s Date: 08/28/2008 Effective Date: 09/01/2008 Systems Invlved: Audience: Tpics in this Jb Aid: Backgrund: Service Desk Service Desk Self Service Overview All Service Desk Self Service Overview Service

More information

SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER

SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER Oracle Enterprise Manager is Oracle s integrated enterprise IT management prduct line, prviding the industry s first cmplete clud lifecycle management

More information

Regions File Transmission

Regions File Transmission Regins File Transmissin Getting Started with FTPS Regins Bank Member FDIC Revised 022113 It s time t expect mre. Table f Cntents Getting Started with FTPS Setting Up FTPS Cnnectin in FTP Client 3 4 9 Regins

More information

CenterPoint Accounting for Agriculture Network (Domain) Installation Instructions

CenterPoint Accounting for Agriculture Network (Domain) Installation Instructions CenterPint Accunting fr Agriculture Netwrk (Dmain) Installatin Instructins Dcument # Prduct Mdule Categry 2257 CenterPint CenterPint Installatin This dcument describes the dmain netwrk installatin prcess

More information

Service Request Form

Service Request Form New Prfessinal Services Order Frm Editable PDF Service Request Frm If yu have any questins while filling ut this frm, please cntact yur CDM, email Prfessinal Services at PS@swipeclck.cm, r call 888-223-3250

More information

Request for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply

Request for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply Sectin 1 General Infrmatin RFR Number: (Reference BPO Number) Functinal Area (Enter One Only) F50B3400026 7 Infrmatin System Security Labr Categry A single supprt resurce may be engaged fr a perid nt t

More information

Licensing Windows Server 2012 for use with virtualization technologies

Licensing Windows Server 2012 for use with virtualization technologies Vlume Licensing brief Licensing Windws Server 2012 fr use with virtualizatin technlgies (VMware ESX/ESXi, Micrsft System Center 2012 Virtual Machine Manager, and Parallels Virtuzz) Table f Cntents This

More information

Alberta Railway Audit Program

Alberta Railway Audit Program Alberta Railway Audit Prgram Self Audit Prgram Guideline fr Alberta Railways Self-Audit Prgram Intrductin T ensure nging safe railway peratins and cmpliance with the railway regulatins, all railways are

More information

EMR Certification Comprehensive Care Management Billing Support Specification

EMR Certification Comprehensive Care Management Billing Support Specification EMR Certificatin Cmprehensive Care Management Billing Supprt Specificatin Versin 1.0 December 1, 2015 Table f Cntents 1 Intrductin... 3 2 Requirements... 4 2.1 Billing Requirements... 5 2.2 Billing Alert

More information

Directives to LHINs in respect of Reporting Requirements under the BPSAA. Issued By Minister of Health and Long-Term Care

Directives to LHINs in respect of Reporting Requirements under the BPSAA. Issued By Minister of Health and Long-Term Care Directives t LHINs in respect f Reprting Requirements under the BPSAA Issued By Minister f Health and Lng-Term Care Effective April 1, 2011 Table f Cntents 1. BACKGROUND... 2 2. REPORT ON THE USE OF CONSULTANTS...

More information

Volume Licensing reference guide. Windows Server 2012 R2

Volume Licensing reference guide. Windows Server 2012 R2 Vlume Licensing reference guide Windws Server 2012 R2 Intrductin This guide can help Micrsft Vlume Licensing custmers understand hw Windws Server 2012 R2 is licensed thrugh Micrsft Vlume Licensing prgrams.

More information

Enhanced Enterprise Mobility Assessment Program Description

Enhanced Enterprise Mobility Assessment Program Description Enhanced Enterprise Mbility Assessment Prgram Descriptin NOTE: This dcument is prvided fr infrmatinal purpses nly, and des nt in itself cnstitute a binding legal dcument. BlackBerry assumes n respnsibility

More information

Oracle Social Marketing Professional Services Descriptions. July 23, 2015

Oracle Social Marketing Professional Services Descriptions. July 23, 2015 Oracle Scial Marketing Prfessinal Services Descriptins July 23, 2015 TABLE OF CONTENTS ORACLE SOCIAL MARKETING: ONE-TIME SET-UP & TRAINING 2 SOCIAL MARKETING CONSULTING PACKAGE, LITE MID MARKET 2 SOCIAL

More information

This documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as

This documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as This dcumentatin, which includes embedded help systems and electrnically distributed materials, (hereinafter referred t as the Dcumentatin ) is fr yur infrmatinal purpses nly and is subject t change r

More information

Understand Business Continuity

Understand Business Continuity Understand Business Cntinuity Lessn Overview In this lessn, yu will learn abut: Business cntinuity Data redundancy Data availability Disaster recvery Anticipatry Set What methds can be emplyed by a system

More information

AvePoint High Speed Migration Supplementary Tools

AvePoint High Speed Migration Supplementary Tools AvePint High Speed Migratin Supplementary Tls User Guide Issued April 2016 1 Table f Cntents Intrductin... 3 MD5 Value Generatr Tl... 3 Azure Data Uplad Tl... 3 Dwnlading and Unpacking the Tl... 4 Using

More information

Deployment Overview (Installation):

Deployment Overview (Installation): Cntents Deplyment Overview (Installatin):... 2 Installing Minr Updates:... 2 Dwnlading the installatin and latest update files:... 2 Installing the sftware:... 3 Uninstalling the sftware:... 3 Lgging int

More information