Scotiabank VISA Business Card

Transcription

1 Sctiabank VISA Business Card CentreSuite User Guide fr Crdinatrs 1

2 TABLE OF CONTENTS INTRODUCTION GETTING STARTED WHAT YOU CAN EXPECT CENTRESUITE TECHNICAL REQUIREMENTS ACCESSING CENTRESUITE FOR THE FIRST TIME FORGOT YOUR PASSWORD UNLOCKING/RESETTING YOUR PASSWORD CARD MAINTENANCE REQUESTING NEW CARDS SEARCHING FOR CARDHOLDER ACCOUNTS CHANGING EXISTING CARDHOLDER DATA CANCELING/CLOSING AN EXISTING CARD VIEWING TRANSACTIONS VIEWING AN ACCOUNT SUMMARY... 7 VIEWING A TRANSACTION LIST TECHNICAL ASSISTANCE

3 INTRODUCTION Welcme t the Sctiabank VISA Business Card and User Guide fr Crdinatrs. With mre and mre cmpanies nw using credit and charge cards as the methd f payment fr travel and small dllar disbursements, a need arises fr a mre ecnmical and cnvenient way t recncile expenses. Sctiabank nw ffers an nline card management and reprting tl that meets the needs f small business and cmmercial custmers CentreSuite. 1.0 GETTING STARTED 1.1 WHAT YOU CAN EXPECT This guide will prvide yu with the basic infrmatin yu need t get started with yur Sctiabank VISA Business Card prgram, including the steps yu must cmplete s that we can issue yur cards. It is very imprtant t take nte f and retain the Service Agreement ID which was prvided t yur prgram s crdinatr(s) by Sctiabank as part f the Welcme ntificatin prcess. Yu shuld als ensure that yur prgram crdinatrs are aware f the passwrd which was prvided t Sctiabank by yur rganizatin n the Crdinatr Designatin frm. This infrmatin will be required fr verificatin purpses when either the primary r secndary crdinatr cntacts the Sctiabank VISA Business Card Service Centre fr nging prgram supprt. In rder fr us t issue yur cards, ne f yur prgram crdinatrs will need t lgin t the CentreSuite web site t cmplete and submit yur cardhlder infrmatin. Yu can expect t receive the cards within 7-10 business days, sent t the attentin f the primary crdinatr. Card requests and changes are made thrugh Accunts/Manage Accunts f CentreSuite. The billing cycle is frm the 16 th f the current mnth t the 15 th f the fllwing mnth. All cardhlder transactins rll-up t the cmpany accunt at the end f the billing cycle and their individual balance is set t zer. Yur Business Accunt will be autmatically debited 21 days after the end f the billing cycle, n r abut the 5 th f each mnth, fr transactins frm the previus billing cycle. All infrmatin is 100% web-based, and there are n paper statements r reprts generated. An electrnic statement (in PDF frmat) will be delivered t the cmpany crdinatr(s) and cardhlders n the 18 th f each mnth. The e-statement will be delivered t the address n file fr each cardhlder and cmpany crdinatr. The sender f the is Sctiabank <Sctiabank@prcard.cm>. Cardhlder transactins can be viewed nline thrugh CentreSuite. Instructins n hw t view transactins are available under sectin

4 2.0 CENTRESUITE 2.1 TECHNICAL REQUIREMENTS The fllwing cmpnents are required t use CentreSuite: Brwser Requirements The fllwing brwser versin is recmmended fr best perfrmance: Micrsft Internet Explrer ACCESSING CENTRESUITE FOR THE FIRST TIME Lg n t CentreSuite at Yu will be asked t enter yur user ID and passwrd Yur user ID begins with yur first name and is fllwed by the first 4 letters f yur last name; fllwed by the last 6 digits f yur Service Agreement ID (prvided by Sctiabank in the welcme ntificatin). Yur temprary passwrd is Welcme1. Yu will be asked t change yur temprary passwrd the first time yu lg n and accept the End-User License Agreement. T help prtect yur lgn accunt frm fraudulent use, yu will als need t select 4 additinal security questins. Yu may be prmpted t answer ne r mre f these questins as part f the Self Unlck/Reset Passwrd prcedure t help verify yur identity. Select yur language preference frm the drp dwn menu. Once yu have successfully changed yur passwrd, yu will be prvided with a cnfirmatin. Click n Ok t prceed. Yu nw have access t CentreSuite, the web-based reprting and card management tl. 2.3 FORGOT YOUR PASSWORD If yu ever frget yur passwrd, yu have the ability t reset yur wn passwrd by clicking n the Frgt yur passwrd link. Yu will then be prmpted t enter yur user ID. Click Submit. Yu will receive an frm Sctiabank <Sctiabank@prcard.cm> cntaining the passwrd hint yu created when yu first lgged n t CentreSuite. 2.4 UNLOCKING/RESETTING YOUR PASSWORD After 3 cnsecutive unsuccessful passwrd attempts, yur user ID will be lcked. Yu can unlck yur user ID and reset yur passwrd by clicking n the Unlck/Reset passwrd link. Enter yur User ID. Click Submit. Click Cntinue and then clse yur brwser. Yu will receive an ntificatin cntaining a link that will pen anther CentreSuite sessin specifically fr yur accunt unlck/passwrd reset. This link will expire 24 hurs after the is sent. Click n the link frm the yu received. Enter yur User ID and click n Reset Passwrd r Unlck Accunt. T verify yur identify, yu will be required t answer ne f the security questins yu created the first time yu lgged n t CentreSuite. Type the answer t the security questins and click Cntinue. If yu selected Unlck Accunt, a page will appear cnfirming that yur accunt has been unlcked. Click Cntinue. 4

5 If yu selected Reset Passwrd, the reset passwrd page will display yur temprary passwrd. Make nte f yur temprary passwrd and click Cntinue. Type yur User ID, and type yur temprary passwrd in the Old Passwrd field. Click Lg On. After answering the security questins, click Cntinue. Type yur temprary passwrd in the Old passwrd field. Type yur new passwrd in the New passwrd and Cnfirm new passwrd fields. Type a phrase that will allw yu t remember yur passwrd in the Passwrd hint field. Yu cannt type the passwrd itself. This entry will be ed t yu if yu require a passwrd hint. Click Submit. If yu have successfully changed yur passwrd, a cnfirmatin page will appear. Click Ok. 3.0 CARD MAINTENANCE Accunts/Manage Accunts is used t search fr cardhlder accunts and perfrming card maintenance functins such as creating new cards, editing existing cardhlder data and/r canceling existing cards. 3.1 REQUESTING NEW CARDS Click n Add New Accunt. A blank Accunt Management fr New Accunt frm will be displayed. The fllwing fields must be cmpleted in rder t successfully request a card: - Cardhlder Name: enter cardhlder s first and last name as it shuld appear n card. Ensure there is an * between the first and last name with n blank spaces ie Jane*De. Cardhlder name must be 25 characters r less and shuld nt cntain punctuatin (i.e. hyphens, accents). - Cmpany Name: enter cmpany name as it shuld appear n card. Ensure there is an * at the end f the cmpany name ie ABC Cmpany*. If left blank, the cmpany name as prvided by yur relatinship/accunt manager will be used. - Address Line 1, City, Prvince, Pstal Cde: enter cardhlder s mailing address - address: enter cardhlder s address. - Wrk phne: enter cardhlder s wrk phne number - Card Type: used t specify the card type (gld vs silver) and language (english vs french). - Date f Significance: enter a significant date that can easily be remembered by the cardhlder. This can be any histrical date (nt future date) such as an anniversary r emplyment date. The significant date is required fr card activatin purpses. - Card Limit: enter cardhlder s credit limit. - Cash Advance %: enter 0 if cash advance is nt allwed. Once all f the abve fields have been cmpleted, click Submit. The card will be delivered t the primary crdinatr within the next 7-10 business days. 5

6 3.2 SEARCHING FOR CARDHOLDER ACCOUNTS A list f all cardhlders will be displayed. T exprt this infrmatin int a cma separated values (CSV) file, click n Exprt All. A File Dwnlad pp-up windw appears. Click n Save. A pp-up windw appears asking t specify the lcatin where yu want t save the file. Click n Save, then Clse. 3.3 CHANGING EXISTING CARDHOLDER DATA Under Accunt Detail, select Edit. Mdify the apprpriate fields as necessary. Click Submit. Ntes: If a change has been made t either ne f the fllwing fields, Cardhlder Name, Cmpany Name and/r Card Type, a new plastic will be created and mailed t the primary cmpany crdinatr within 7-10 business days. All changes are real time, except fr Cash Advance %. Please allw 24 hurs fr prcessing. 3.4 CANCELING/CLOSING AN EXISTING CARD Under Accunt Detail, select Edit. Change the Accunt Status frm Open t Clse-M9. Click Submit. Ntes: If yur cardhlder has any mnthly pre-authrized payments n the accunt, please ensure the merchant is cntacted and advised t cancel the pre-authrized payments. Cancelling/clsing the card will nt prevent pre-authrized payments frm being psted t the cardhlder s accunt. Once the cardhlder s accunt has been cancelled/clsed, the plastic must be destryed. T declare a card lst/stlen, please cntact the Sctiabank VISA Business Card Service Centre at

7 4.0 VIEWING TRANSACTIONS 4.1 VIEWING AN ACCOUNT SUMMARY Click n Statements frm the menu bar. Select Review Accunt Activity. Under Accunt Summary, click n the infrmatin. icn. Scrll t the bttm f the page fr the accunt summary 4.2 VIEWING A TRANSACTION LIST Click n Statements frm the menu bar. Select Review Accunt Activity. Under View Transactins, click n the icn. Scrll t the bttm f the page fr a list f the transactins. T view transactins fr a cycle ther than the current cycle, select the cycle frm the Statement Cycle list. The transactins can be dwnladed int any ne f the fllwing frmats: OFX fr MS Mney IIF fr QuickBks Cmma delimited text Tab delimited text 5.0 TECHNICAL ASSISTANCE If yu experience any technical difficulties, please cntact the Sctiabank VISA Business Card Service Centre at Please ensure yu have bth yur Service Agreement ID and crdinatr Passwrd, as this infrmatin will be required fr verificatin purpses by ur technical analysts. Yur Service Agreement ID was prvided by Sctiabank as part f the initial prgram set-up dcumentatin and ntificatin prcess. Yur crdinatr Passwrd was prvided t Sctiabank by yur rganizatin n the Crdinatr Designatin frm. 7