Aras Innovator Internet Explorer Client Configuration

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1 Aras Innvatr Internet Explrer Client Cnfiguratin Aras Innvatr 9.3 Dcument #: Last Mdified: 6/10/2011 Aras Crpratin

2 ARAS CORPORATION Cpyright 2011 All rights reserved Aras Crpratin 300 Brickstne Square Suite 904 Andver, MA Phne: Fax: Website: Ntice f Rights Cpyright 2011 by This material may be distributed nly subject t the terms and cnditins set frth in the Open Publicatin License, V1.0 r later (the latest versin is presently available at Distributin f substantively mdified versins f this dcument is prhibited withut the explicit permissin f the cpyright hlder. Distributin f the wrk r derivative f the wrk in any standard (paper) bk frm fr cmmercial purpses is prhibited unless prir permissin is btained frm the cpyright hlder. Aras Innvatr, Aras, and the Aras Crp "A" lg are registered trademarks f Aras Crpratin in the United States and ther cuntries. All ther trademarks referenced herein are the prperty f their respective wners. Ntice f Liability The infrmatin cntained in this dcument is distributed n an "As Is" basis, withut warranty f any kind, express r implied, including, but nt limited t, the implied warranties f merchantability and fitness fr a particular purpse r a warranty f nninfringement. Aras shall have n liability t any persn r entity with respect t any lss r damage caused r alleged t be caused directly r indirectly by the infrmatin cntained in this dcument r by the sftware r hardware prducts described herein. Page 3

3 Table f Cntents SEND US YOUR COMMENTS... 5 OVERVIEW INTERNET EXPLORER AND CLIENT CONFIGURATION INSTALLED SOFTWARE Checking the versin f Internet explrer RECOMMENDED SETTINGS Internet Explrer 9 Settings Internet Explrer 8 Settings Internet Explrer 7 Settings POP-UP BLOCKERS NET FRAMEWORK CLIENT CONFIGURATION TROUBLESHOOTING FILES DISPLAY IN THE ARAS INNOVATOR WINDOW IE Settings fr Disabling Files frm Opening in Innvatr Windws ACTIVEX CONTROL IS DEACTIVATED WHEN OTHER APPLICATIONS ARE DOCKED WITH INTERNET EXPLORER ON THE WINDOWS DESKTOP LOGIN SCREEN RANDOMLY TAKES A LONG TIME TO LOAD Disabling Aut Detect prxy settings Page 4

4 Send Us Yur Cmments Aras Crpratin welcmes yur cmments and suggestins n the quality and usefulness f this dcument. Yur input is an imprtant part f the infrmatin used fr future revisins. Did yu find any errrs? Is the infrmatin clearly presented? D yu need mre infrmatin? If s, where and what level f detail? Are the examples crrect? D yu need mre examples? What features did yu like mst? If yu find any errrs r have any ther suggestins fr imprvement, please indicate the dcument title, and the chapter, sectin, and page number (if available). Yu can send cmments t us in the fllwing ways: Or, Or, Subject: Aras Innvatr Dcumentatin Pstal service: Aras Crpratin 300 Brickstne Square Suite 904 Andver, MA Attentin: Aras Innvatr Dcumentatin FAX: Attn: Aras Innvatr Dcumentatin If yu wuld like a reply, please prvide yur name, address, address, and telephne number. If yu have usage issues with the sftware, please visit Page 5

5 Overview This is a basic guide t verifying that a client machine is cnfigured crrectly fr use with Aras Innvatr. It is limited in scpe t the Internet Explrer web brwser client. Page 6

6 1 Internet Explrer and Client Cnfiguratin 1.1 Installed Sftware Aras Innvatr 9.3 requires the use f Micrsft Internet Explrer versin 9, 8, r Checking the versin f Internet explrer 1) Open an Internet Explrer windw. 2) Frm the Menu Bar select Help Abut a. If the versin number is earlier than 7.0, then yu shuld dwnlad and install the upgraded brwser sftware frm the Micrsft web site. 1.2 Recmmended Settings A user must be a member f the cmputer s Administratrs grup in Windws t make the changes required in this sectin Internet Explrer 9 Settings Once yu have lgged int the client PC machine as an administratr, yu may cnfigure Internet Explrer using the fllwing steps 1. Open an Internet Explrer windw. 2. In the upper right select Tls Internet Optins a. Select the Security tab i. Select the Trusted Sites Zne 1. Select the Sites buttn a. Add the URL fr Innvatr t this zne. 2. Enable Prtected Mde (Windws 7 and Vista Only) Disable ii. Select the Custm Level buttn and insure the fllwing settings (scrll dwn t find an apprpriate ptin): 1..NET Framewrk-reliant cmpnents a. Run cmpnents signed with Authenticde Enable 2. ActiveX cntrls and plug-ins a. Allw ActiveX Filtering - Disable b. Dwnlad signed ActiveX cntrls Enable c. Run ActiveX cntrls and plug-ins Enable d. Script ActiveX cntrls marked safe fr scripting Enable 3. Dwnlads a. File dwnlad Enable. 4. Miscellaneus a. Allw websites t pen windws withut address bar r status bar Enable 5. Scripting a. Active scripting Enable b. Select the General tab i. In the Brwser Histry sectin, Select the Settings buttn 1. Select Every time I visit the webpage 2. Select OK Page 7

7 ii. In the Tabs sectin, Select the Settings buttn 1. In the When a pp-up is encuntered: sectin select Always pen Pp-ups in a new windw (Let internet explrer decides hw pp-ups shuld pen is the minimum setting allwed.) c. Select the Advanced tab i. Brwsing 1. Disable script debugging (Internet Explrer) - Enable a. Aras recmmends disabling script debugging fr any user nt actively debugging their client machine. This is nly recmmendatin and nt a requirement. Fr mre infrmatin please see ActiveX cntrl is deactivated when ther applicatins are dcked with Internet Explrer n the Windws Desktp 2. Disable script debugging (Other) - Enable a. Aras recmmends disabling script debugging fr any user nt actively debugging their client machine. This is nly recmmendatin and nt a requirement. Fr mre infrmatin please see ActiveX cntrl is deactivated when ther applicatins are dcked with Internet Explrer n the Windws Desktp 3. Display a ntificatin abut every script errr. Disable d. Select OK 3. In the Internet Explrer menu, select Tls Cmpatibility View Settings a. Add yur Aras Innvatr Server name t the list f Websites yu ve added t Cmpatibility View b. Select Clse Internet Explrer 8 Settings Once yu have lgged int the client PC machine as an administratr, yu may cnfigure Internet Explrer using the fllwing steps 4. Open an Internet Explrer windw. 5. Frm the Menu Bar select Tls Internet Optins a. Select the Security tab i. Select the Trusted Sites Zne 1. Select the Sites buttn a. Add the URL fr Innvatr t this zne. 2. Enable Prtected Mde (Windws 7 and Vista Only) Disable ii. Select the Custm Level buttn and insure the fllwing settings (scrll dwn t find an apprpriate ptin): 1..NET Framewrk-reliant cmpnents a. Run cmpnents signed with Authenticde Enable 2. ActiveX cntrls and plug-ins a. Dwnlad signed ActiveX cntrls Enable b. Run ActiveX cntrls and plug-ins Enable c. Script ActiveX cntrls marked safe fr scripting Enable 3. Dwnlads a. File dwnlad Enable. Page 8

8 4. Miscellaneus a. Allw websites t pen windws withut address bar r status bar Enable 5. Scripting a. Active scripting Enable b. Select the General tab i. In the Brwser Histry sectin, Select the Settings buttn 1. Select Every time I visit the webpage 2. Select OK ii. In the Tabs sectin, Select the Settings buttn 1. In the When a pp-up is encuntered: sectin select Always pen Pp-ups in a new windw (Let internet explrer decides hw pp-ups shuld pen is the minimum setting allwed.) c. Select the Advanced tab i. Brwsing 1. Disable script debugging (Internet Explrer) a. Aras recmmends disabling script debugging fr any user nt actively debugging their client machine. This is nly recmmendatin and nt a requirement. Fr mre infrmatin please see ActiveX cntrl is deactivated when ther applicatins are dcked with Internet Explrer n the Windws Desktp 2. Disable script debugging (Other) a. Aras recmmends disabling script debugging fr any user nt actively debugging their client machine. This is nly recmmendatin and nt a requirement. Fr mre infrmatin please see ActiveX cntrl is deactivated when ther applicatins are dcked with Internet Explrer n the Windws Desktp 3. Display a ntificatin abut every script errr. Disable d. Select OK It is recmmended that yu d nt use the Cmpatibility View feature in IE8 with Aras Innvatr. T check websites being run in cmpatibility mde yu may d the fllwing: 1. Open an Internet Explrer windw. 2. Frm the Menu Bar select Tls Cmpatibility View Settings Internet Explrer 7 Settings Once yu have lgged int the client PC machine as an administratr, yu may cnfigure Internet Explrer using the fllwing steps 1. Open an Internet Explrer windw. 2. Frm the Menu Bar select Tls Internet Optins a. Select the Security tab i. Select the Trusted Sites Zne 1. Select the Sites buttn a. Add the URL fr Innvatr t this zne. 2. Enable Prtected Mde (Windws 7 and Vista Only) Disable Page 9

9 ii. Select the Custm Level buttn and insure the fllwing settings (scrll dwn t find an apprpriate ptin): 1..NET Framewrk-reliant cmpnents a. Run cmpnents nt signed with Authenticde Enable b. Run cmpnents signed with Authenticde Enable 2. ActiveX cntrls and plug-ins a. Dwnlad signed ActiveX cntrls Enable b. Run ActiveX cntrls and plug-ins Enable c. Script ActiveX cntrls marked safe fr scripting Enable 3. Dwnlads a. File dwnlad Enable. 4. Miscellaneus a. Allw websites t pen windws withut address bar r status bar Enable 5. Scripting a. Active scripting Enable b. Select the General tab i. In the Brwser Histry sectin, Select the Settings buttn 1. Select Every time I visit the webpage 2. Select OK ii. In the Tabs sectin, Select the Settings buttn 1. In the When a pp-up is encuntered: sectin select Always pen Pp-ups in a new windw (Let internet explrer decides hw pp-ups shuld pen is the minimum setting allwed.) c. Select the Advanced tab i. Brwsing 1. Disable script debugging (Internet Explrer) a. Aras recmmends disabling script debugging fr any user nt actively debugging their client machine. This is nly recmmendatin and nt a requirement. Fr mre infrmatin please see ActiveX cntrl is deactivated when ther applicatins are dcked with Internet Explrer n the Windws Desktp 2. Disable script debugging (Other) a. Aras recmmends disabling script debugging fr any user nt actively debugging their client machine. This is nly recmmendatin and nt a requirement. Fr mre infrmatin please see ActiveX cntrl is deactivated when ther applicatins are dcked with Internet Explrer n the Windws Desktp 3. Display a ntificatin abut every script errr. Disable d. Select OK Page 10

10 2 Pp-Up Blckers Internet Explrer versins 7 and up include a built in ppup blcker and mre explicit security warnings when dwnlading Internet cntent. Als, many add-ns t Micrsft Internet Explrer have intrduced pp-up blckers int their sftware. It is recmmended that pp-up blckers be disabled n client PC machines, but if this is nt pssible, please refer t yu pp-up blcker dcumentatin fr instructins n hw t create exceptins fr the Aras Innvatr sftware. 3.NET Framewrk Client Cnfiguratin This dcument utlines the steps needed t cnfigure a client PC machine s Internet Explrer t run the Aras Innvatr sftware. The system administratr must als review and deply the.net Framewrk client cnfiguratin befre the Aras Innvatr sftware can be run n a client machine. The Aras Innvatr -.NET Client Cnfiguratin dcument presents ptins fr hw individual IT departments will deply the.net Framewrk Security plicies t client PCs. This dcument cntains the instructins fr cnfiguring the.net Framewrk 2.0, 3.0, r 3.5. This dcument can be fund at r in the Dcumentatin flder f the Aras Innvatr CD Image. Page 11

11 4 Trubleshting 4.1 Files Display in the Aras Innvatr Windw Certain file type can use Internet Explrer as the default prgram t be viewed in. The example this sectin will use is an XML dcument. When an XML dcument is pen in mst systems it will use Internet Explrer as the viewer. The default setting has the XML file pen in any pen Internet Explrer windws, if pssible. If this file pens in the Aras Innvatr windw, it can invalidate this windw fr further use with the Aras Innvatr sessin. If this file pens in the main Aras Innvatr windw, it can invalidate the entire Aras Innvatr sessin fr the user. At this time, there are tw main slutins fr this prblem. One, assciate the file type with a viewer ther than Internet Explrer. Changing the viewer assciated with the file type must be dne n a file type by file type basis. Or tw, disable the ability fr these files t pen in existing Internet Explrer windws. This secnd ptin will frce the XML file t be pened in a new Internet Explrer windw, rather than any existing windw. See sectin fr instructins t disable this feature IE Settings fr Disabling Files frm Opening in Innvatr Windws 1. Open Internet Explrer 2. Select Tls-> Internet Optins in the main menu. 3. Select Advanced tab 4. In the Brwsing sectin Uncheck Reuse windws fr launching shrtcuts ptin. Apply. 4.2 ActiveX cntrl is deactivated when ther applicatins are dcked with Internet Explrer n the Windws Desktp Certain applicatins, like chat prgrams, have a dcking feature with the Windws Desktp. This dcking allws the prgram t appear t snap int the displayed desktp alng ne f the edges. The effect this has n Aras Innvatr is that the user will be prmpted t activate UI cntrls (menus, grids, trees, etc). Belw is an example f the type f prmpt a user can see. The cause f the prblem is that Internet Explrer is incrrectly determining the script debugging state nce an applicatin is dcked. Once an applicatin is dcked, a windws message is sent t all tp-level windws. When Internet Explrer receives the message, it is misinterpreting the script debugging state and disabling script debugging internally. This disabling f script debugging internally leads t cntrls prmpting fr activatin when a page is laded. Page 12

12 This issue shuld be fixed in a future update t Internet Explrer. At this time, Aras Crpratin recmmends that yu disable script debugging n client PC machines. The steps fr disabling script debugging in Internet Explrer are utlined in Internet Explrer and Client Cnfiguratin. If users chse nt t disable script debugging, there is a wrkarund when the errr ccurs. If a user encunters this errr, lg ut f Aras Innvatr and lg back in t refresh the client. 4.3 Lgin Screen randmly takes a lng time t lad Certain settings in Internet Explrer culd pssibly cause the Aras Innvatr lgin screen t take an extended perid f time t lad. In this instance, fr the first lgin f the day, the lgin windw appears t be lading with a blank white screen fr arund 90 secnds. After the initial lad the lgin windw wrks fine. A pssible cause fr this prblem is the system is trying t autmatically detect prxy settings n the netwrk. With this setting set t true yur cnnectin will spend time trying t determine whether there is prxy settings n yur netwrk it must adhere t Disabling Aut Detect prxy settings 1. Open Internet Explrer 2. Select Tls->Internet Optins 3. Select the Cnnectins Tab 4. Click the LAN Settings Buttn 5. Uncheck Autmatically detect settings if it is checked(screen sht belw Page 13

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