FOCUS Service Management Software Version 8.5 for CounterPoint Installation Instructions

Size: px
Start display at page:

Download "FOCUS Service Management Software Version 8.5 for CounterPoint Installation Instructions"

Transcription

1 FOCUS Service Management Sftware Versin 8.5 fr CunterPint Installatin Instructins Thank yu fr purchasing Fcus Service Management Sftware frm RTM Cmputer Slutins. This bklet f installatin instructins will help get yu up and running with Fcus. Shuld yu have any prblems r questins cncerning the sftware, technical assistance is available by cntacting yu dealer r RTM at Windws systems If yu are installing Fcus fr the first time, please fllw the Fcus New Installatin Instructins fr Windws, n page tw. If yu are installing this sftware as an update t an existing Fcus installatin, please fllw the Fcus Update Installatin Instructins fr Windws, n pages three thrugh seven. UNIX/Linux systems If yu are installing Fcus fr the first time, please fllw the Fcus New Installatin Instructins fr UNIX/Linux, n page eight. If yu are installing this sftware as an update t an existing Fcus installatin, please fllw the Fcus Update Installatin Instructins fr UNIX/Linux, n pages nine thrugh thirteen. Fcus installatin instructins 1 Versin 8.5

2 FOCUS New Installatin Instructins fr Windws Please read this entire dcument carefully befre beginning the installatin. Fcus versin 8.5 is supprted fr interface with CunterPint versins 7.5. Prir versins f CunterPint are n lnger supprted. Sftware Installatin Lg in as the netwrk supervisr. If yu are dwnlading frm the web: Dwnlad the prper installatin mdule fr 8.5 by using the link sent t yu, r by ging t and dwnlading the prper Fcus dem system fr yur platfrm. Demnstratin sftware will be activated by applying the registratin key per the instructins sent with yur key. Lcated the dwnladed file, Fcus85frCP75.exe n yur lcal hard drive. Begin the installatin prcedure by duble clicking n the Fcus85frCP75.exe file. If yu are installing frm a CD: Insert the Fcus 8.5 CD. The autrun menu shuld lad. If the autrun menu des nt lad it can be started by invking the autrun.exe file n the CD. Chse Fcus Service Manager frm the main menu. Chse Fcus fr CunterPint frm the sub menu. Chse the prper platfrm fr yur installatin. There are significant differences between versins, it is very imprtant that yu install the prper versin. Fllw the screen instructins fr the installatin f the Fcus 8.5 prgram files. Be sure t answer yes t all if asked t verwrite prgram files during the installatin. After the prgram files are installed, an ptins menu will appear. This will allw the installatin f dem data and/r the initializatin f empty files fr new cmpanies. Fr new Fcus installatins, chse Install empty data files. Fr dem installs, chse Install dem data. Click the Finish buttn t cmplete the installatin prcedure. Registratin f Fcus is required t activate versin 8.5. If registratin is nt perfrmed, the sftware will be in dem mde. T register: Frm the tp level CunterPint directry, invke the prgram Fcusreg.exe. Enter the data frm the registratin frm enclsed with the sftware CD and click the OK buttn t register. It is very imprtant that the data is keyed EXACTLY as it is printed n the frm. Incrrect registratin f the sftware will cause it t revert t dem mde. Nte: The installatin prgram may have ffered t make the fllwing change autmatically. If yu chse t make the change manually, yu must perfrm the fllwing prcedure. Edit the SYNRUN.SYN File Frm the tp level CunterPint directry, type: edit synrun.syn Add the fllwing line, if it des nt already exist (All caps, n spaces) COBSW= F Installatin f FOCUS is nw cmplete. Remember that the SVC cntrl infrmatin must be entered befre setup and prcessing can be dne. Fcus installatin instructins 2 Versin 8.5

3 FOCUS Update Installatin Instructins fr Windws Please read this entire dcument carefully befre beginning the installatin. Fcus versin 8.5 is supprted fr interface with CunterPint versins 7.5. Prir versins f CunterPint are n lnger supprted. Sme f the instructins in this dcument refer t the versin f Fcus yu are running befre this upgrade. T determine yur current versin f Fcus, g int Fcus/Cntrl Infrmatin frm the Fcus menu. The current Fcus versin infrmatin is displayed n the tp line f this screen. PRE-INSTALLATION STEPS If yu are upgrading the CunterPint versin alng with the Fcus update Install the new CunterPint per Radiant s instructins befre yu install Fcus. Fcus 8.5 shuld be installed int the mst current CunterPint system. If the ld and new CunterPint systems are in different directries, the Fcus data files (SVDATA directry) will need t be cpied t the new CunterPint cmpany data directry. If yu need t exprt files in the pre-installatin steps f Fcus, the exprt needs t take place in the OLD CunterPint system. Be sure t cpy the exprt directry frm the ld system t the new CunterPint directry as well. If yu are installing the 8.5 release as an upgrade t Fcus versin 6.8.0A and earlier Yu must be n Fcus versin 6.9 r higher t directly upgrade t versin 8.5 f Fcus. Cntact RTM at t btain instructins regarding the prcedure fr upgrading frm versins prir t 6.9. If yu are installing the 8.5 release as an upgrade t any Fcus versin frm 6.9 t 8.5 Perfrm nly the fllwing steps necessary fr yur installatin, based n the versin f Fcus that was installed at yur site prir t this upgrade. If yu are installing this sftware as an upgrade t: Fcus versin 6.9.0, 7.0, 7.1, r 8.0 Perfrm Prcedures A, B, C, and D Fcus versin 8.1 Perfrm Prcedures B, C, and D Fcus versin 8.2 r 8.3 Perfrm bth Prcedure C, and Prcedure D Fcus versin 8.4 Perfrm nly prcedure D Prcedure A The frmat f the cntract and call ntes file, the custmer equipment file, and the cntract billing detail file has changed in this release. Because f this, yu must perfrm the fllwing steps befre installing this update. Invke the CunterPint sftware. Lg in as a user that will have access t the Fcus file utilities. Run the Fcus file utilities. These can be fund under the menu selectin Fcus service / File Frm the file utilities menu, chse #2 - Exprt a file Frm the list f files displayed, the fllwing files must be exprted: Custmer equipment file (# 3), Cntract/Call nte file (# 9), and Cntract billing detail (# 14), Use the (C) Create a new file ptin. When prmpted fr the starting and ending file key, press F1, fr first and last. After the exprt functin is cmplete, use the ESC key t return t the file selectin screen. Repeat the abve steps until all three files have been exprted. Fcus installatin instructins 3 Versin 8.5

4 Prcedure B The frmat f the service call file and the service call histry file has changed in this release. Because f this, yu must perfrm the fllwing steps befre installing this update. Invke the CunterPint sftware. Lg in as a user that will have access t the Fcus file utilities. Run the Fcus file utilities. These can be fund under the menu selectin Fcus service / File Frm the file utilities menu, chse #2 - Exprt a file Frm the list f files displayed, the fllwing files must be exprted: Service call file (# 5), and Service call histry (# 15) Use the (C) Create a new file ptin. When prmpted fr the starting and ending file key, press F1, fr first and last. After the exprt functin is cmplete, use the ESC key t return t the file selectin screen. Repeat the abve steps until bth f these files have been exprted. Prcedure C The frmat f the service cdes file has changed in this release. Because f this, yu must perfrm the fllwing steps befre installing this update. Invke the CunterPint sftware. Lg in as a user that will have access t the Fcus file utilities. Run the Fcus file utilities. These can be fund under the menu selectin Fcus service / File Frm the file utilities menu, chse #2 - Exprt a file Frm the list f files displayed, the fllwing file must be exprted: Service cdes (# 1) Use the (C) Create a new file ptin. When prmpted fr the starting and ending file key, press F1, fr first and last. After the exprt functin is cmplete, use the ESC key t return t the file selectin screen. Prcedure D The frmat f the cntract billing histry file and the Fcus cntrl file has changed in this release. Because f this, yu must perfrm the fllwing steps befre installing this update. Invke the CunterPint sftware. Lg in as a user that will have access t the Fcus cntrl file maintenance and file utilities. G int Fcus cntrl file maintenance. This can be fund under Fcus Service / Cntrl infrmatin. Capture and/r print ut each page f Fcus cntrl inf. This must be used t re-enter cntrl infrmatin in the new versin after installatin. All six screens shuld be captured. Run the Fcus file utilities. These can be fund under the menu selectin Fcus service / File Frm the file utilities menu, chse #2 - Exprt a file Frm the list f files displayed, the fllwing file must be exprted: Cntract billing hist (# 13) Use the (C) Create a new file ptin. When prmpted fr the starting and ending file key, press F1, fr first and last. After the exprt functin is cmplete, use the ESC key t return t the file selectin screen. Fcus installatin instructins 4 Versin 8.5

5 SOFTWARE INSTALLATION All versins - install the update Lg in as the as the netwrk supervisr. If yu are dwnlading frm the web: Dwnlad the prper installatin mdule fr 8.5 by using the link sent t yu, r by ging t and dwnlading the prper Fcus dem system fr yur platfrm. Demnstratin sftware will be activated by applying the registratin key per the instructins sent with yur key. Lcated the dwnladed file, Fcus85frCP75.exe n yur lcal hard drive. Begin the installatin prcedure by duble clicking n the Fcus85frCP75.exe file. If yu are installing frm a CD: Insert the Fcus 8.5 CD. The autrun menu shuld lad. If the autrun menu des nt lad it can be started by invking the autrun.exe file n the CD. Chse Fcus Service Manager frm the main menu. Chse Fcus fr CunterPint frm the sub menu. Chse the prper platfrm fr yur installatin. There are significant differences between versins, it is very imprtant that yu install the prper versin. Fllw the screen instructins fr the installatin f the Fcus 8.5 prgram files. If yu are installing this ver a previus versin f Fcus, be sure t answer yes t all when asked t verwrite prgram files during the installatin. After the prgram files are installed, an ptins menu will appear. This will allw the installatin f dem data and/r the initializatin f empty files fr new cmpanies. If yu are perfrming an upgrade f an existing Fcus system, yu may click the Finish buttn t cmplete the installatin prcedure. Registratin f Fcus is required t activate versin 8.5. If registratin is nt perfrmed, the sftware will be in dem mde. T register: Frm the tp level CunterPint directry, invke the prgram Fcusreg.exe. Enter the data frm the registratin frm enclsed with the sftware CD and click the OK buttn t register. It is very imprtant that the data is keyed EXACTLY as it is printed n the frm. Incrrect registratin f the sftware will cause it t revert t dem mde. Nte: The installatin prgram may have ffered t make the fllwing change autmatically. If yu chse t make the change manually, yu must perfrm the fllwing prcedure. Edit the SYNRUN.SYN File Frm the tp level CunterPint directry, type: edit synrun.syn Add the fllwing line, if it des nt already exist (All caps, n spaces) COBSW= F Upgrade data files, if necessary POST-INSTALLATION STEPS Perfrm nly the fllwing steps necessary fr yur installatin, based n the versin f Fcus that was installed at yur site prir t this upgrade. If yu are installing this sftware as an upgrade t: Fcus versin 6.9.0, 7.0, 7.1, r 8.0 Perfrm Prcedures A, B, C, and D Fcus versin 8.1 Perfrm Prcedures B, C, and D Fcus versin 8.2 r 8.3 Perfrm bth Prcedure C and Prcedure D Fcus versin 8.4 Perfrm nly Prcedure D Fcus installatin instructins 5 Versin 8.5

6 Prcedure A Upgrade the files exprted in the pre-installatin prcedure using the fllwing steps. G t a system cmmand prmpt and make the tp level CunterPint directry yur current directry. Example: cd \cpint Frm the CunterPint tp level directry, invke the Fcus versin 8.1 upgrade utility by typing fcus81 fllwed by a space and the ID f the cmpany t upgrade (fr example: fcus81 DATAFILS). Frm the list f files displayed, restre each ne by selecting the crrespnding number next t the file name. After the restre functin is cmplete, use the ESC key t return t the file selectin screen. Repeat the restre steps until all three files have been upgraded. Nte: If any f the files are empty, yu will need t initialize the empty file using the 8.5 file initializatin t create prper data file frmats. Prcedure B Prcedure C Upgrade the service call and service call histry files exprted in the pre-installatin prcedure using the fllwing steps. Invke the CunterPint sftware. Lg in as a user that will have access t the Fcus file utilities. Run the Fcus 8.4 upgrade file utilities. These can be fund under the menu selectin Fcus service / File utilities / Upgrade frm v8.1. A screen will appear describing the utility. Press Enter t cntinue. Yu will be prmpted t select pay cdes frm CunterPint that represent Cash and Check types f payments. Select the apprpriate cdes, and then press Enter t cntinue t the next screen. Frm the list f files displayed, restre each ne by selecting the crrespnding number next t the file name. After the restre functin is cmplete, use the ESC key t return t the file selectin screen. Repeat the restre steps until bth files have been upgraded. Nte: If any f the files are empty, yu will need t initialize the empty file using the 8.5 file initializatin t create prper data file frmats. Upgrade the service cdes file exprted in the pre-installatin prcedure using the fllwing steps. Invke the CunterPint sftware. Lg in as a user that will have access t the Fcus file utilities. Run the standard Fcus 8.5 file utilities. These can be fund under the menu selectin Fcus service / File utilities / File Maintenance. Select #4, Initialize files. A screen will be displayed, listing the Fcus files available fr initializatin. Press enter, answering N fr every file EXCEPT #2, Service cdes file. When the screen is cmplete, all files shuld say Skipped except fr the service cdes file. At the Field number t change? prmpt, press enter t initialize the cdes file. Fcus installatin instructins 6 Versin 8.5

7 Prcedure D After the initializatin functin is cmplete, yu will be returned t service file utility selectin screen. Select #3, Restre frm an exprt file. A screen will be displayed, listing the Fcus files available fr restratin. Frm the list f files displayed, the fllwing file must be restred: Service cdes file (# 1) Answer N t Any change?, then use the (C) ptin t Create a new data file. Answer Yes t Are yu sure when prmpted. After the restre functin is cmplete, use the ESC key t return t the file selectin screen. Cntinue using ESC t cmpletely exit the Fcus file utilities. Upgrade the Fcus cntrl infrmatin and cntract billing histry file exprted in the preinstallatin prcedure using the fllwing steps. Invke the CunterPint sftware. Lg in as a user that will have access t the Fcus cntrl infrmatin and file utilities. Run the standard Fcus 8.5 file utilities. These can be fund under the menu selectin Fcus service / File utilities / File Maintenance. Select #4, Initialize files. A screen will be displayed, listing the Fcus files available fr initializatin. Press enter, answering N fr every file EXCEPT #1, SVC Cntrl file, and #14, Cntract billing histry. Answer Yes fr these tw files. When the screen is cmplete, all files shuld say Skipped except fr numbers 1 and 14. At the Field number t change? prmpt, press enter t initialize the files. After the initializatin functin is cmplete, yu will be returned t service file utility selectin screen. Select #3, Restre frm an exprt file. A screen will be displayed, listing the Fcus files available fr restratin. Frm the list f files displayed, the fllwing file must be restred: Cntract billing hist (# 13) Answer N t Any change?, and then use the (C) ptin t Create a new data file. Answer Yes t Are yu sure when prmpted. After the restre functin is cmplete, use the ESC key t return t the file selectin screen. Cntinue using ESC t cmpletely exit the Fcus file utilities. Cntrl infrmatin must be re-entered, using the screens captured and/r printed in the pre-installatin prcess. G int Fcus cntrl file maintenance. This can be fund under Fcus Service / Cntrl infrmatin. Enter the cntrl infrmatin, using the screens captured and/r printed in the preinstallatin prcess as a reference. Installatin f the FOCUS update is nw cmplete. Please take a mment t review the release ntes and becme familiar with the new features. Please review the Cntrl infrmatin settings t ensure all fields have been prperly filled in fr any new ptins. Fcus installatin instructins 7 Versin 8.5

8 FOCUS New Installatin Instructins fr UNIX/Linux Please read this entire dcument carefully befre beginning the installatin. Fcus versin 8.5 is supprted fr interface with CunterPint versins 7.5. Prir versins f CunterPint are n lnger supprted. Sftware Installatin Lg in as the user that yu use t install yur CunterPint sftware. If yu are dwnlading frm the web: Dwnlad the prper installatin mdule fr 8.5 by using the link sent t yu, r by ging t and dwnlading the prper Fcus dem system fr yur platfrm. Demnstratin sftware will be activated by applying the registratin key per the instructins sent with yur key. Cpy the dwnladed file, F850CP7.ZIP int the tp level directry f yur CP UNIX system. Make the tp level CunterPint directry yur current directry. Example: cd /cpunix Unzip the setup files frm the distributin using the fllwing cmmand: unzip F850CP7.ZIP If yu are installing frm a CD: Munt the Fcus 8.5 CD n a standard munt pint. Example: munt /dev/cd0 /mnt Make the tp level CunterPint directry yur current directry. Example: cd /cpunix Unzip the setup files frm the Fcus CD using the fllwing cmmand. Example: unzip /mnt/software/unix/f850cp7.zip Nte: This cmmand assumes the munt pint fr the CD is /mnt, and is case-sensitive. Frm the CunterPint tp-level directry, invke the FOCUS installatin rutine by typing sh finstall.sh. During this prcedure, prgram files will be unpacked and an empty set f FOCUS data files will be created, if necessary. Yu will be asked t prvide a cmpany ID fr the cmpany int which the FOCUS data files will be installed. Registratin f Fcus is required t activate versin 8.5. If registratin is nt perfrmed, the sftware will be in dem mde. T register: G t a system cmmand prmpt and make the tp level CunterPint directry yur current directry. Example: cd /cpint Frm the CunterPint tp level directry, invke the Fcus registratin prgram by typing fcusreg Enter the data frm the registratin frm enclsed with the sftware CD t register. It is very imprtant that the data is keyed EXACTLY as it is printed n the frm. Incrrect registratin f the sftware will cause it t revert t dem mde. Installatin f FOCUS is nw cmplete. Remember that the SVC cntrl infrmatin must be entered befre setup and prcessing can be dne. Fcus installatin instructins 8 Versin 8.5

9 FOCUS Update Installatin Instructins fr UNIX/Linux Please read this entire dcument carefully befre beginning the installatin. Fcus versin 8.5 is supprted fr interface with CunterPint versin 7.5. Prir versins f CunterPint are n lnger supprted. Sme f the instructins in this dcument refer t the versin f Fcus yu are running befre this upgrade. T determine yur current versin f Fcus, g int Fcus/Cntrl Infrmatin frm the Fcus menu. The current Fcus versin infrmatin is displayed n the tp line f this screen. PRE-INSTALLATION STEPS If yu are upgrading the CunterPint versin alng with the Fcus update Install the new CunterPint per Synchrnics instructins befre yu install Fcus. Fcus 8.5 shuld be installed int the mst current CunterPint system. If the ld and new CunterPint systems are in different directries, the Fcus data files (SVDATA directry) will need t be cpied t the new CunterPint cmpany data directry. If yu need t exprt files in the pre-installatin steps f Fcus, the exprt needs t take place in the OLD CunterPint system. Be sure t cpy the exprt directry frm the ld system t the new CunterPint directry as well. If yu are installing the 8.5 release as an upgrade t Fcus versin 6.8.0A and earlier Yu must be n Fcus versin 6.9 r higher t directly upgrade t versin 8.5 f Fcus. Cntact RTM at t btain instructins regarding the prcedure fr upgrading frm versins prir t 6.9. If yu are installing the 8.5 release as an upgrade t any Fcus versin frm 6.9 t 8.1 Perfrm nly the fllwing steps necessary fr yur installatin, based n the versin f Fcus that was installed at yur site prir t this upgrade. If yu are installing this sftware as an upgrade t: Fcus versin 6.9.0, 7.0, 7.1, r 8.0 Perfrm Prcedures A, B, C, and D Fcus versin 8.1 Perfrm Prcedures B, C, and D Fcus versin 8.2 r 8.3 Perfrm bth Prcedure C, and Prcedure D Fcus versin 8.4 Perfrm nly prcedure D Prcedure A The frmat f the cntract and call ntes file, the custmer equipment file, and the cntract billing detail file has changed in this release. Because f this, yu must perfrm the fllwing steps befre installing this update. Invke the CunterPint sftware. Lg in as a user that will have access t the Fcus file utilities. Run the Fcus file utilities. These can be fund under the menu selectin Fcus service / File Frm the file utilities menu, chse #2 - Exprt a file Frm the list f files displayed, the fllwing files must be exprted: Custmer equipment file (# 3), Cntract/Call nte file (# 9), and Cntract billing detail (# 14), Use the (C) Create a new file ptin. When prmpted fr the starting and ending file key, press F1, fr first and last. After the exprt functin is cmplete, use the ESC key t return t the file selectin screen. Repeat the abve steps until all three files have been exprted. Fcus installatin instructins 9 Versin 8.5

10 Prcedure B The frmat f the service call file and the service call histry file has changed in this release. Because f this, yu must perfrm the fllwing steps befre installing this update. Invke the CunterPint sftware. Lg in as a user that will have access t the Fcus file utilities. Run the Fcus file utilities. These can be fund under the menu selectin Fcus service / File Frm the file utilities menu, chse #2 - Exprt a file Frm the list f files displayed, the fllwing files must be exprted: Service call file (# 5), and Service call histry (# 15) Use the (C) Create a new file ptin. When prmpted fr the starting and ending file key, press F1, fr first and last. After the exprt functin is cmplete, use the ESC key t return t the file selectin screen. Repeat the abve steps until bth f these files have been exprted. Prcedure C The frmat f the service cdes file has changed in this release. Because f this, yu must perfrm the fllwing steps befre installing this update. Invke the CunterPint sftware. Lg in as a user that will have access t the Fcus file utilities. Run the Fcus file utilities. These can be fund under the menu selectin Fcus service / File Frm the file utilities menu, chse #2 - Exprt a file Frm the list f files displayed, the fllwing file must be exprted: Service cdes (# 1) Use the (C) Create a new file ptin. When prmpted fr the starting and ending file key, press F1, fr first and last. After the exprt functin is cmplete, use the ESC key t return t the file selectin screen. Prcedure D The frmat f the cntract billing histry file and the Fcus cntrl file has changed in this release. Because f this, yu must perfrm the fllwing steps befre installing this update. Invke the CunterPint sftware. Lg in as a user that will have access t the Fcus cntrl file maintenance and file utilities. G int Fcus cntrl file maintenance. This can be fund under Fcus Service / Cntrl infrmatin. Capture and/r print ut each page f Fcus cntrl inf. This must be used t re-enter cntrl infrmatin in the new versin after installatin. All six screens shuld be captured. Run the Fcus file utilities. These can be fund under the menu selectin Fcus service / File Frm the file utilities menu, chse #2 - Exprt a file Frm the list f files displayed, the fllwing file must be exprted: Cntract billing hist (# 13) Use the (C) Create a new file ptin. When prmpted fr the starting and ending file key, press F1, fr first and last. After the exprt functin is cmplete, use the ESC key t return t the file selectin screen. Fcus installatin instructins 10 Versin 8.5

11 All versins - install the update SOFTWARE INSTALLATION Lg in as the user that yu use t install yur CunterPint sftware. If yu are dwnlading frm the web: Dwnlad the prper installatin mdule fr 8.5 by using the link sent t yu, r by ging t and dwnlading the prper Fcus dem system fr yur platfrm. Demnstratin sftware will be activated by applying the registratin key per the instructins sent with yur key. Cpy the dwnladed file, F850CP7.ZIP int the tp level directry f yur CP UNIX system. Make the tp level CunterPint directry yur current directry. Example: cd /cpunix Unzip the setup files frm the distributin using the fllwing cmmand: unzip F850CP7.ZIP If yu are installing frm a CD: Munt the Fcus 8.5 CD n a standard munt pint. Example: munt /dev/cd0 /mnt Make the tp level CunterPint directry yur current directry. Example: cd /cpunix Unzip the setup files frm the Fcus CD using the fllwing cmmand. Example: unzip /mnt/software/unix/f850cp7.zip Nte: This cmmand assumes the munt pint fr the CD is /mnt, and is case-sensitive. Frm the CunterPint tp-level directry, invke the FOCUS installatin rutine by typing sh finstall.sh. During this prcedure, prgram files will be unpacked and an empty set f FOCUS data files will be created, if necessary. Yu will be asked t prvide a cmpany ID fr the cmpany int which the FOCUS data files will be installed. Registratin f Fcus is required t activate versin 8.5. If registratin is nt perfrmed, the sftware will be in dem mde. G t a system cmmand prmpt and make the tp level CunterPint directry yur current directry. Example: cd /cpint Frm the CunterPint tp level directry, invke the Fcus registratin by typing fcusreg Enter the data frm the registratin frm enclsed with the sftware CD t register. It is very imprtant that the data is keyed EXACTLY as it is printed n the frm. Incrrect registratin f the sftware will cause it t revert t dem mde. Upgrade data files, if necessary POST-INSTALLATION STEPS Perfrm nly the fllwing steps necessary fr yur installatin, based n the versin f Fcus that was installed at yur site prir t this upgrade. If yu are installing this sftware as an upgrade t: Fcus versin 6.9.0, 7.0, 7.1, r 8.0 Perfrm Prcedures A, B, C, and D Fcus versin 8.1 Perfrm Prcedures B, C, and D Fcus versin 8.2 r 8.3 Perfrm bth Prcedure C and Prcedure D Fcus versin 8.4 Perfrm nly Prcedure D Fcus installatin instructins 11 Versin 8.5

12 Prcedure A Prcedure B Prcedure C Upgrade the files exprted in the pre-installatin prcedure using the fllwing steps. G t a system cmmand prmpt and make the tp level CunterPint directry yur current directry. Example: cd /cpint Frm the CunterPint tp level directry, invke the Fcus versin 8.0 upgrade utility by typing fcus81 fllwed by a space and the ID f the cmpany t upgrade (fr example: fcus81 DATAFILS). Frm the list f files displayed, restre each ne by selecting the crrespnding number next t the file name. After the restre is cmplete, use the ESC key t return t the file selectin screen. Repeat the restre steps until all three files have been upgraded. Nte: If any f the files are empty, yu will need t initialize the empty file using the 8.5 file initializatin t create prper data file frmats. Upgrade the service call and service call histry files exprted in the pre-installatin prcedure using the fllwing steps. Invke the CunterPint sftware. Lg in as a user that will have access t the Fcus file utilities. Run the Fcus 8.4 upgrade file utilities. These can be fund under the menu selectin Fcus service / File utilities / Upgrade frm v8.1. A screen will appear describing the utility. Press Enter t cntinue. Yu will be prmpted t select pay cdes frm CunterPint that represent Cash and Check types f payments. Select the apprpriate cdes, and then press Enter t cntinue t the next screen. Frm the list f files displayed, restre each ne by selecting the crrespnding number next t the file name. After the restre functin is cmplete, use the ESC key t return t the file selectin screen. Repeat the restre steps until bth files have been upgraded. Nte: If any f the files are empty, yu will need t initialize the empty file using the 8.5 file initializatin t create prper data file frmats. Upgrade the service cdes file exprted in the pre-installatin prcedure using the fllwing steps. Invke the CunterPint sftware. Lg in as a user that will have access t the Fcus file utilities. Run the standard Fcus 8.5 file utilities. These can be fund under the menu selectin Fcus service / File utilities / File Maintenance. Select #4, Initialize files. A screen will be displayed, listing the Fcus files available fr initializatin. Press enter, answering N fr every file EXCEPT #2, Service cdes file. When the screen is cmplete, all files shuld say Skipped except fr the service cdes file. At the Field number t change? prmpt, press enter t initialize the cdes file. After the initializatin functin is cmplete, yu will be returned t service file utility selectin screen. Fcus installatin instructins 12 Versin 8.5

13 Prcedure D Select #3, Restre frm an exprt file. A screen will be displayed, listing the Fcus files available fr restratin. Frm the list f files displayed, the fllwing file must be restred: Service cdes file (# 1) Answer N t Any change?, then use the (C) ptin t Create a new data file. Answer Yes t Are yu sure when prmpted. After the restre functin is cmplete, use the ESC key t return t the file selectin screen. Cntinue using ESC t cmpletely exit the Fcus file utilities. Upgrade the Fcus cntrl infrmatin and cntract billing histry file exprted in the preinstallatin prcedure using the fllwing steps. Invke the CunterPint sftware. Lg in as a user that will have access t the Fcus cntrl infrmatin and file utilities. Run the standard Fcus 8.5 file utilities. These can be fund under the menu selectin Fcus service / File utilities / File Maintenance. Select #4, Initialize files. A screen will be displayed, listing the Fcus files available fr initializatin. Press enter, answering N fr every file EXCEPT #1, SVC Cntrl file, and #14, Cntract billing histry. Answer Yes fr these tw files. When the screen is cmplete, all files shuld say Skipped except fr numbers 1 and 14. At the Field number t change? prmpt, press enter t initialize the files. After the initializatin functin is cmplete, yu will be returned t service file utility selectin screen. Select #3, Restre frm an exprt file. A screen will be displayed, listing the Fcus files available fr restratin. Frm the list f files displayed, the fllwing file must be restred: Cntract billing hist (# 13) Answer N t Any change?, and then use the (C) ptin t Create a new data file. Answer Yes t Are yu sure when prmpted. After the restre functin is cmplete, use the ESC key t return t the file selectin screen. Cntinue using ESC t cmpletely exit the Fcus file utilities. Cntrl infrmatin must be re-entered, using the screens captured and/r printed in the pre-installatin prcess. G int Fcus cntrl file maintenance. This can be fund under Fcus Service / Cntrl infrmatin. Enter the cntrl infrmatin, using the screens captured and/r printed in the preinstallatin prcess as a reference. Installatin f the FOCUS update is nw cmplete. Please take a mment t review the release ntes and becme familiar with the new features. Please review the Cntrl infrmatin settings t ensure all fields have been prperly filled in fr any new ptins. Fcus installatin instructins 13 Versin 8.5

FOCUS Service Management Software Version 8.5 for Passport Business Solutions Installation Instructions

FOCUS Service Management Software Version 8.5 for Passport Business Solutions Installation Instructions FOCUS Service Management Sftware fr Passprt Business Slutins Installatin Instructins Thank yu fr purchasing Fcus Service Management Sftware frm RTM Cmputer Slutins. This bklet f installatin instructins

More information

FOCUS Service Management Software Version 8.4 for Passport Business Solutions Installation Instructions

FOCUS Service Management Software Version 8.4 for Passport Business Solutions Installation Instructions FOCUS Service Management Sftware Versin 8.4 fr Passprt Business Slutins Installatin Instructins Thank yu fr purchasing Fcus Service Management Sftware frm RTM Cmputer Slutins. This bklet f installatin

More information

Software Distribution

Software Distribution Sftware Distributin Quantrax has autmated many f the prcesses invlved in distributing new cde t clients. This will greatly reduce the time taken t get fixes laded nt clients systems. The new prcedures

More information

CenterPoint Accounting for Agriculture Network (Domain) Installation Instructions

CenterPoint Accounting for Agriculture Network (Domain) Installation Instructions CenterPint Accunting fr Agriculture Netwrk (Dmain) Installatin Instructins Dcument # Prduct Mdule Categry 2257 CenterPint CenterPint Installatin This dcument describes the dmain netwrk installatin prcess

More information

ISAM TO SQL MIGRATION IN SYSPRO

ISAM TO SQL MIGRATION IN SYSPRO 118 ISAM TO SQL MIGRATION IN SYSPRO This dcument is aimed at assisting yu in the migratin frm an ISAM data structure t an SQL database. This is nt a detailed technical dcument and assumes the reader has

More information

Telelink 6. Installation Manual

Telelink 6. Installation Manual Telelink 6 Installatin Manual Table f cntents 1. SYSTEM REQUIREMENTS... 3 1.1. Hardware Requirements... 3 1.2. Sftware Requirements... 3 1.2.1. Platfrm... 3 1.2.1.1. Supprted Operating Systems... 3 1.2.1.2.

More information

1.0 HOW TO ACCESS THE WEB BASED LEARNING PLATFORM

1.0 HOW TO ACCESS THE WEB BASED LEARNING PLATFORM Web based Learning Platfrm Instructins 1.0 HOW TO ACCESS THE WEB BASED LEARNING PLATFORM In rder t access the sftware prgrams (e.g., ERDAS, ArcMap) needed t cmplete the lab assignments, yu will need t

More information

990 e-postcard FAQ. Is there a charge to file form 990-N (e-postcard)? No, the e-postcard system is completely free.

990 e-postcard FAQ. Is there a charge to file form 990-N (e-postcard)? No, the e-postcard system is completely free. 990 e-pstcard FAQ Fr frequently asked questins abut filing the e-pstcard that are nt listed belw, brwse the FAQ at http://epstcard.frm990.rg/frmtsfaq.asp# (cpy and paste this link t yur brwser). General

More information

1) Update the AccuBuild Program to the latest version Version 9.3.0.3 or later.

1) Update the AccuBuild Program to the latest version Version 9.3.0.3 or later. Certified Payrll XML Exprt As f June 4 th, 2015, The Califrnia Department f Industrial Relatins (DIR) is requiring that all certified payrll reprts be submitted nline using the ecpr system. The ecpr System

More information

MaaS360 Cloud Extender

MaaS360 Cloud Extender MaaS360 Clud Extender Installatin Guide Cpyright 2012 Fiberlink Cmmunicatins Crpratin. All rights reserved. Infrmatin in this dcument is subject t change withut ntice. The sftware described in this dcument

More information

STIOffice Integration Installation, FAQ and Troubleshooting

STIOffice Integration Installation, FAQ and Troubleshooting STIOffice Integratin Installatin, FAQ and Trubleshting Installatin Steps G t the wrkstatin/server n which yu have the STIDistrict Net applicatin installed. On the STI Supprt page at http://supprt.sti-k12.cm/,

More information

Ten Steps for an Easy Install of the eg Enterprise Suite

Ten Steps for an Easy Install of the eg Enterprise Suite Ten Steps fr an Easy Install f the eg Enterprise Suite (Acquire, Evaluate, and be mre Efficient!) Step 1: Dwnlad the eg Sftware; verify hardware and perating system pre-requisites Step 2: Obtain a valid

More information

Outlook Plug-In. Send Conference Invites from Outlook. Downloading Outlook Plug-In CONFERENCING & COLLABORATION RESERVATIONLESS-PLUS

Outlook Plug-In. Send Conference Invites from Outlook. Downloading Outlook Plug-In CONFERENCING & COLLABORATION RESERVATIONLESS-PLUS USER GUIDE Outlk Plug-In Send Cnference Invites frm Outlk Scheduling cnference calls and always typing in the same dial-in number and cnference cde can be a bit tedius, especially when yu re in a hurry.

More information

FieldManager Read-Only User Guide (for Contractors) - NDOT Supplemental

FieldManager Read-Only User Guide (for Contractors) - NDOT Supplemental FieldManager Read-Only User Guide (fr Cntractrs) - NDOT Supplemental 1.0 NDOT FieldManager Read-Only Backgrund 1.1 FieldManager Read-Only at NDOT The NDOT Cnstructin Divisin has implemented a new sftware

More information

Access EEC s Web Applications... 2 View Messages from EEC... 3 Sign In as a Returning User... 3

Access EEC s Web Applications... 2 View Messages from EEC... 3 Sign In as a Returning User... 3 EEC Single Sign In (SSI) Applicatin The EEC Single Sign In (SSI) Single Sign In (SSI) is the secure, nline applicatin that cntrls access t all f the Department f Early Educatin and Care (EEC) web applicatins.

More information

Excel Contact Reports

Excel Contact Reports Excel Cntact Reprts v.1.0 Anther efficient and affrdable ACT! Add-On by http://www.expnenciel.cm Excel Cntact Reprts User s Manual 2 Table f cntents Purpse f the add-n... 3 Installatin prcedure... 3 The

More information

INUVIKA OPEN VIRTUAL DESKTOP ENTERPRISE

INUVIKA OPEN VIRTUAL DESKTOP ENTERPRISE INUVIKA OPEN VIRTUAL DESKTOP ENTERPRISE MIGRATION GUIDE Mathieu Schires Versin 1.0 Published 06/03/2015 This dcument describes the preparatin and steps t fllw t upgrade an OVD farm frm Inuvika OVD 0.9.x

More information

Volume THURSTON COUNTY CLERK S OFFICE. e-file SECURE FTP Site (January 2011) User Guide

Volume THURSTON COUNTY CLERK S OFFICE. e-file SECURE FTP Site (January 2011) User Guide Vlume 1 THURSTON COUNTY CLERK S OFFICE e-file SECURE FTP Site (January 2011) User Guide Table f Cntents C H A P T E R 1 FTP e-filing SERVICE 1 Dcument Requirements 1 Scanners 2 File naming cnventin 2 e-file

More information

Service Desk Self Service Overview

Service Desk Self Service Overview Tday s Date: 08/28/2008 Effective Date: 09/01/2008 Systems Invlved: Audience: Tpics in this Jb Aid: Backgrund: Service Desk Service Desk Self Service Overview All Service Desk Self Service Overview Service

More information

User s Guide. Moduc Elements MagiCAD plugin

User s Guide. Moduc Elements MagiCAD plugin User s Guide Mduc Elements MagiCAD plugin Cntents Chapter 1. General 1 Abut this dcument... 1 Installing the sftware... 1 Required third-party sftware... 1 Installatin... 1 Starting the prgram... 2 Chapter

More information

iphone Mobile Application Guide Version 2.2.2

iphone Mobile Application Guide Version 2.2.2 iphne Mbile Applicatin Guide Versin 2.2.2 March 26, 2014 Fr the latest update, please visit ur website: www.frte.net/mbile Frte Payment Systems, Inc. 500 West Bethany, Suite 200 Allen, Texas 75013 (800)

More information

USF Remote Desktop Gateway

USF Remote Desktop Gateway USF Remte Desktp Gateway Fr Hme Cmputers and Laptps Running Windws XP The Remte Desktp Gateway (RDG) allws access t yur USF campus cmputer frm remte lcatins while adding an additinal layer f security t

More information

Remote Setup and Configuration of the Outlook Email Program Information Technology Group

Remote Setup and Configuration of the Outlook Email Program Information Technology Group Remte Setup and Cnfiguratin f the Outlk Email Prgram Infrmatin Technlgy Grup The fllwing instructins will help guide yu in the prper set up f yur Outlk Email Accunt. Please nte that these instructins are

More information

Using PayPal Website Payments Pro UK with ProductCart

Using PayPal Website Payments Pro UK with ProductCart Using PayPal Website Payments Pr UK with PrductCart Overview... 2 Abut PayPal Website Payments Pr & Express Checkut... 2 What is Website Payments Pr?... 2 Website Payments Pr and Website Payments Standard...

More information

Instructions for Configuring a SAFARI Montage Managed Home Access Expansion Server

Instructions for Configuring a SAFARI Montage Managed Home Access Expansion Server Instructins fr Cnfiguring a SAFARI Mntage Managed Hme Access Expansin Server ~ Please read these instructins in their entirety befre yu begin. ~ These instructins explain hw t add a SAFARI Mntage Managed

More information

Exchanging Files Securely with Gerstco Using gpg4win Public Key Encryption

Exchanging Files Securely with Gerstco Using gpg4win Public Key Encryption Exchanging Files Securely with Gerstc Using gpg4win Public Key Encryptin Overview Visit the fllwing page n Gerstc s website t watch a vide verview f Public Key Encryptin: www.gerstc.cm/???? Initial Setup

More information

STIClassroom Win Rosters, Attendance, Lesson Plans and Textbooks

STIClassroom Win Rosters, Attendance, Lesson Plans and Textbooks STIClassrm Win Rsters, Attendance, Lessn Plans and Textbks Student Class Rster T access the student class rster, click the icn in the Classrm desktp. Frm the Rster screen, teachers may access the items

More information

Merchant Management System. New User Guide CARDSAVE

Merchant Management System. New User Guide CARDSAVE Merchant Management System New User Guide CARDSAVE Table f Cntents Lgging-In... 2 Saving the MMS website link... 2 Lgging-in and changing yur passwrd... 3 Prcessing Transactins... 4 Security Settings...

More information

Merchant Processes and Procedures

Merchant Processes and Procedures Merchant Prcesses and Prcedures Table f Cntents EXHIBIT C 1. MERCHANT INTRODUCTION TO T-CHEK 3 1.1 Wh is T-Chek Systems? 3 1.2 Hw t Cntact T-Chek Systems 3 1.3 Hw t Recgnize T-Chek Frms f Payment 3 1.3.1

More information

Helpdesk Support Tickets & Knowledgebase

Helpdesk Support Tickets & Knowledgebase Helpdesk Supprt Tickets & Knwledgebase User Guide Versin 1.0 Website: http://www.mag-extensin.cm Supprt: http://www.mag-extensin.cm/supprt Please read this user guide carefully, it will help yu eliminate

More information

SBClient and Microsoft Windows Terminal Server (Including Citrix Server)

SBClient and Microsoft Windows Terminal Server (Including Citrix Server) SBClient and Micrsft Windws Terminal Server (Including Citrix Server) Cntents 1. Intrductin 2. SBClient Cmpatibility Infrmatin 3. SBClient Terminal Server Installatin Instructins 4. Reslving Perfrmance

More information

BRILL s Editorial Manager (EM) Manual for Authors Table of Contents

BRILL s Editorial Manager (EM) Manual for Authors Table of Contents BRILL s Editrial Manager (EM) Manual fr Authrs Table f Cntents Intrductin... 2 1. Getting Started: Creating an Accunt... 2 2. Lgging int EM... 3 3. Changing Yur Access Cdes and Cntact Infrmatin... 3 3.1

More information

Deployment Overview (Installation):

Deployment Overview (Installation): Cntents Deplyment Overview (Installatin):... 2 Installing Minr Updates:... 2 Dwnlading the installatin and latest update files:... 2 Installing the sftware:... 3 Uninstalling the sftware:... 3 Lgging int

More information

Connecting to Email: Live@edu

Connecting to Email: Live@edu Cnnecting t Email: Live@edu Minimum Requirements fr Yur Cmputer We strngly recmmend yu upgrade t Office 2010 (Service Pack 1) befre the upgrade. This versin is knwn t prvide a better service and t eliminate

More information

edoc Lite Recruitment Guidelines

edoc Lite Recruitment Guidelines edc Lite Recruitment Guidelines Intrductin OneStart & the Academic Psitin Search Channel edc Lite Ruting and Wrkgrups Ruting Actin List Ruting Cntrls Wrkgrups Dcument Search edc Lite Dcuments Vacancy Ntice

More information

AP Digital Portfolio: Student User Guide for AP Capstone

AP Digital Portfolio: Student User Guide for AP Capstone AP Digital Prtfli: Student User Guide fr AP Capstne Lg in Using Yur Cllege Bard Username and Passwrd... 2 Enrll in an AP Seminar r AP Research Class at Yur Schl... 2 Access the AP Digital Prtfli... 4 Navigate

More information

Samsung Saga Software Upgrade for Microsoft Windows Vista Instructions

Samsung Saga Software Upgrade for Microsoft Windows Vista Instructions Samsung Saga Sftware Upgrade fr Micrsft Windws Vista Instructins Overview Samsung has released a sftware upgrade fr the Samsung Saga, which is recmmended t be installed. This upgrade includes numerus sftware

More information

Uninstalling and Reinstalling on a Server Computer. Medical Director / PracSoft

Uninstalling and Reinstalling on a Server Computer. Medical Director / PracSoft Uninstalling and Reinstalling n a Server Cmputer Medical Directr / PracSft This guide describes the prcess fr uninstalling and then reinstalling Medical Directr, PracSft, and/r SQL Instances n a cmputer

More information

Supervisor Quick Guide

Supervisor Quick Guide Payrll Office: ext. 7611 payrll@dixie.edu Supervisr Quick Guide This dcument prvides an verview f the daily functins and respnsibilities t be cmpleted by Supervisrs in the EMPOWERTIME Autmated Timekeeping

More information

Application Advisories for Data Integrator for Non- EDI location

Application Advisories for Data Integrator for Non- EDI location Applicatin Advisries fr Data Integratr fr Nn- EDI lcatin It is a standalne Windws based applicatin that will be installed at every Cmmissinerate. Applicatin will be used fr filling Bill f Entry and Shipping

More information

Service Request Form

Service Request Form New Prfessinal Services Order Frm Editable PDF Service Request Frm If yu have any questins while filling ut this frm, please cntact yur CDM, email Prfessinal Services at PS@swipeclck.cm, r call 888-223-3250

More information

Click Studios. Passwordstate. RSA SecurID Configuration

Click Studios. Passwordstate. RSA SecurID Configuration Passwrdstate RSA SecurID Cnfiguratin This dcument and the infrmatin cntrlled therein is the prperty f Click Studis. It must nt be reprduced in whle/part, r therwise disclsed, withut prir cnsent in writing

More information

esupport Quick Start Guide

esupport Quick Start Guide esupprt Quick Start Guide Last Updated: 5/11/10 Adirndack Slutins, Inc. Helping Yu Reach Yur Peak 908.725.8869 www.adirndackslutins.cm 1 Table f Cntents PURPOSE & INTRODUCTION... 3 HOW TO LOGIN... 3 SUBMITTING

More information

Implementing SQL Manage Quick Guide

Implementing SQL Manage Quick Guide Implementing SQL Manage Quick Guide The purpse f this dcument is t guide yu thrugh the quick prcess f implementing SQL Manage n SQL Server databases. SQL Manage is a ttal management slutin fr Micrsft SQL

More information

Phone support is available if you have any questions or problems with the NASP PRO software during your tournament.

Phone support is available if you have any questions or problems with the NASP PRO software during your tournament. NASP Pr Turnament Instructins Updated 11/4/13 - NASP Pr Turnament Step by Step It is HIGHLY recmmended that yu read and fllw these instructins. Als, print these instructins and have them available at yur

More information

Training Script: Documenting Provider

Training Script: Documenting Provider Training Script: Dcumenting Prvider Training Script: Dcumenting Prvider Agenda Item Intrductin Lg int Cmputer EMR Mdule Desktp Mdule Review Desktp and EMR in Meditech Test CPOE Sessin 1 Discussin Intrduce

More information

Steps to fix the product is not properly fixed issue for international clients.

Steps to fix the product is not properly fixed issue for international clients. Axxya Systems supprt cntact details 1-800-709-2977 ext 9 within US 1-425-999-4350 ext 9 utside f US Email supprt@axxya.cm Technical FAQ -- www.nutritinistpr.cm/help-center/ Steps t fix the prduct is nt

More information

CSAT Account Management

CSAT Account Management CSAT Accunt Management User Guide March 2011 Versin 2.1 U.S. Department f Hmeland Security 1 CSAT Accunt Management User Guide Table f Cntents 1. Overview... 1 1.1 CSAT User Rles... 1 1.2 When t Update

More information

Recommended Backup Plan for SQL 2000 Server Database Servers

Recommended Backup Plan for SQL 2000 Server Database Servers Recmmended Backup Plan fr SQL 2000 Server Database Servers (DAISI) General Ntes STI recmmends that data backup be perfrmed n a regular basis. Transactin Lg Backup Users shuld nt truncate the Transactin

More information

Remote Desktop Tutorial. By: Virginia Ginny Morris

Remote Desktop Tutorial. By: Virginia Ginny Morris Remte Desktp Tutrial By: Virginia Ginny Mrris 2008 Remte Desktp Tutrial Virginia Ginny Mrris Page 2 Scpe: The fllwing manual shuld accmpany my Remte Desktp Tutrial vide psted n my website http://www.ginnymrris.cm

More information

SDES Service Desk Portal: Opening a Service Ticket

SDES Service Desk Portal: Opening a Service Ticket Opening a Service Ticket 1 SDES Service Desk Prtal: Opening a Service Ticket IMPORTANT: At any pint during the ticket creatin prcess, r yur ther use f the Service Desk prtal, it is imprtant that yu use

More information

Copyrights and Trademarks

Copyrights and Trademarks Cpyrights and Trademarks Sage One Accunting Cnversin Manual 1 Cpyrights and Trademarks Cpyrights and Trademarks Cpyrights and Trademarks Cpyright 2002-2014 by Us. We hereby acknwledge the cpyrights and

More information

Access to the Ashworth College Online Library service is free and provided upon enrollment. To access ProQuest:

Access to the Ashworth College Online Library service is free and provided upon enrollment. To access ProQuest: PrQuest Accessing PrQuest Access t the Ashwrth Cllege Online Library service is free and prvided upn enrllment. T access PrQuest: 1. G t http://www.ashwrthcllege.edu/student/resurces/enterlibrary.html

More information

Tech Notes Promise RAID

Tech Notes Promise RAID Tech Ntes Prmise RAID 03/05/ Purpse: T increase familiarity with the Prmise RAID systems in bth Windws Based and DOS based sftware, including the crrect methd fr rebuilding arrays, crrecting drive errrs,

More information

Frequently Asked Questions LIME Security Suite

Frequently Asked Questions LIME Security Suite Frequently Asked Questins LIME. Fr living. Everyday. Q: What Is? A: is a sftware applicatin, which prvides prtectin frm nline viruses and ther malicius risk whiles n the Internet. Q: Is the service secured

More information

o 1.1 - How AD Query Works o 1.2 - Installation Requirements o 2.1 - Inserting your License Key o 2.2 - Selecting and Changing your Search Domain

o 1.1 - How AD Query Works o 1.2 - Installation Requirements o 2.1 - Inserting your License Key o 2.2 - Selecting and Changing your Search Domain SysOp Tls Active Directry Management sftware Active Directry Query v1.x Sftware Installatin and User Guide Updated September 29, 2008 In This Dcument: 1.0 Intrductin 1.1 - Hw AD Query Wrks 1.2 - Installatin

More information

Shelby County Schools Online Employee Accident Reporting User Manual

Shelby County Schools Online Employee Accident Reporting User Manual Shelby Cunty Schls Online Emplyee Accident Reprting User Manual Department f Risk Management Nvember, 2013 Overview In accrdance with SCS bard plicy 4014, Accidents n the Jb (als referred t as On the Jb

More information

Often people have questions about new or enhanced services. This is a list of commonly asked questions and answers regarding our new WebMail format.

Often people have questions about new or enhanced services. This is a list of commonly asked questions and answers regarding our new WebMail format. Municipal Service Cmmissin Gerald P. Cle Frederick C. DeLisle Thmas M. Kaul Gregry L. Riggle Stanley A. Rutkwski Electric, Steam, Water Cable Televisin and High Speed Internet Service since 1889 Melanie

More information

Network Intrusion Detection

Network Intrusion Detection Netwrk Intrusin Detectin Best f Breed Prtectin with SNORT Implementing Snrt Snrt can be readily implemented with the help f a special Linux distributin named Sentinix (http://www.sentinix.rg). Wait a minute,

More information

BackupAssist SQL Add-on

BackupAssist SQL Add-on WHITEPAPER BackupAssist Versin 6 www.backupassist.cm 2 Cntents 1. Requirements... 3 1.1 Remte SQL backup requirements:... 3 2. Intrductin... 4 3. SQL backups within BackupAssist... 5 3.1 Backing up system

More information

Online Learning Portal best practices guide

Online Learning Portal best practices guide Online Learning Prtal Best Practices Guide best practices guide This dcument prvides Micrsft Sftware Assurance Benefit Administratrs with best practices fr implementing e-learning thrugh the Micrsft Online

More information

The ad hoc reporting feature provides a user the ability to generate reports on many of the data items contained in the categories.

The ad hoc reporting feature provides a user the ability to generate reports on many of the data items contained in the categories. 11 This chapter includes infrmatin regarding custmized reprts that users can create using data entered int the CA prgram, including: Explanatin f Accessing List Screen Creating a New Ad Hc Reprt Running

More information

Table of Contents. Welcome to Employee Self Service... 3 Who Do I Call For Help?... 3

Table of Contents. Welcome to Employee Self Service... 3 Who Do I Call For Help?... 3 ALABAMA STATE UNIVERSITY HUMAN RESOURCES EMPLOYEE SELF SERVICE USER GUIDE 2 Table f Cntents Welcme t Emplyee Self Service... 3 Wh D I Call Fr Help?... 3 Hw d I access Emplyee Self Service?... 4 Persnal

More information

Zimbra Getting Started Guide PST Import

Zimbra Getting Started Guide PST Import Zimbra Getting Started Guide PST Imprt This Getting Started Guide is prvided t yu as the Email Administratr fr the purpse f instructing yurself and yur End Users n hw t migrate email messages and ther

More information

Samsung Omnia II Software Upgrade for Microsoft Windows Vista & Windows 7 Instructions

Samsung Omnia II Software Upgrade for Microsoft Windows Vista & Windows 7 Instructions Samsung Omnia II Sftware Upgrade fr Micrsft Windws Vista & Windws 7 Instructins Overview Samsung has released a sftware upgrade fr the Samsung Omnia II, which is recmmended t be installed. This upgrade

More information

Avionté Support Center

Avionté Support Center 1270 Eagan Industrial Rad, Suite 150 Eagan, MN 55121 877.428.4668 www.avinte.cm Avinté Supprt Center Table f Cntents What is the Supprt Center?... 2 Supprt Center Glssary... 2 Getting Started... 2 Creating

More information

User Guide. Excel Data Management Pack (EDM-Pack) OnCommand Workflow Automation (WFA) Abstract PROFESSIONAL SERVICES. Date: December 2015

User Guide. Excel Data Management Pack (EDM-Pack) OnCommand Workflow Automation (WFA) Abstract PROFESSIONAL SERVICES. Date: December 2015 PROFESSIONAL SERVICES User Guide OnCmmand Wrkflw Autmatin (WFA) Excel Data Management Pack (EDM-Pack) Date: December 2015 Dcument Versin: 1.0.0 Abstract The EDM-Pack includes a general-purpse Data Surce

More information

DocuSign Quick Start Guide

DocuSign Quick Start Guide DcuSign Quick Start Guide DcuSign Lbby Management Applicatin v1.0 The DcuSign Lbby Management Applicatin is designed fr cmpanies wh need a lightweight way t replace utdated paper sign in sheets in the

More information

Getting started with Android

Getting started with Android Getting started with Andrid Befre we begin, there is a prerequisite, which is t plug the Andrid device int yur cmputer, and lad the drivers fr the OS. In writing this article, I was using Windws XP, 7

More information

Treasury Gateway Getting Started Guide

Treasury Gateway Getting Started Guide Treasury Gateway Getting Started Guide Treasury Gateway is a premier single sign-n and security prtal which allws yu access t multiple services simultaneusly thrugh the same sessin, prvides cnvenient access

More information

USF Remote Desktop Gateway

USF Remote Desktop Gateway USF Remte Desktp Gateway Fr Hme Cmputers and Laptps Running Windws 8 The Remte Desktp Gateway (RDG) allws access t yur USF campus cmputer frm remte lcatins while adding an additinal layer f security t

More information

Optimal Payments Extension. Supporting Documentation for the Extension Package. 20140225 v1.1

Optimal Payments Extension. Supporting Documentation for the Extension Package. 20140225 v1.1 Optimal Payments Extensin Supprting Dcumentatin fr the Extensin Package 20140225 v1.1 Revisin Histry v1.1 Updated Demac Media branding v1.0 Initial Dcument fr Distributin supprt@ptimalpayments.cm Page

More information

HarePoint HelpDesk for SharePoint. For SharePoint Server 2010, SharePoint Foundation 2010. User Guide

HarePoint HelpDesk for SharePoint. For SharePoint Server 2010, SharePoint Foundation 2010. User Guide HarePint HelpDesk fr SharePint Fr SharePint Server 2010, SharePint Fundatin 2010 User Guide Prduct versin: 14.1.0 04/10/2013 2 Intrductin HarePint.Cm (This Page Intentinally Left Blank ) Table f Cntents

More information

Regions File Transmission

Regions File Transmission Regins File Transmissin Getting Started with FTPS Regins Bank Member FDIC Revised 022113 It s time t expect mre. Table f Cntents Getting Started with FTPS Setting Up FTPS Cnnectin in FTP Client 3 4 9 Regins

More information

Citrix Client (PN Agent) Upgrade Citrix Receiver 3.3

Citrix Client (PN Agent) Upgrade Citrix Receiver 3.3 1 P a g e February, 2013 Citrix Client (PN Agent) Upgrade Citrix Receiver 3.3 OCFS is in the prcess f upgrading the Citrix Server Envirnment, which requires an update t the Citrix Client (PN Agent). The

More information

Archiving IVTVision Video (Windows)

Archiving IVTVision Video (Windows) Archiving IVTVisin Vide (Windws) 1 Intrductin Because IVTVisin Server recrds vide using a straightfrward perating system file structure, archiving vide shuld be simple fr any IT prfessinal. This dcument

More information

efusion Table of Contents

efusion Table of Contents efusin Cst Centers, Partner Funding, VAT/GST and ERP Link Table f Cntents Cst Centers... 2 Admin Setup... 2 Cst Center Step in Create Prgram... 2 Allcatin Types... 3 Assciate Payments with Cst Centers...

More information

Selling System Security Wire Instructions

Selling System Security Wire Instructions Overview Security wire instructins are assigned at a cntract level and indicate where t send the security that is assciated with all f the lans in a Guarantr r Multilender cntract. Since security wires

More information

imarket Welcome Pack Version: 1.1 Status: Issued Date: 10/07/2015 Copyright 2012 Polaris U.K. Limited All Rights reserved

imarket Welcome Pack Version: 1.1 Status: Issued Date: 10/07/2015 Copyright 2012 Polaris U.K. Limited All Rights reserved imarket Welcme Pack Versin: 1.1 Status: Issued Date: 10/07/2015 Cpyright 2012 Plaris U.K. Limited All Rights reserved Cntents Welcme t imarket... 3 User Types... 3 1. Getting Started... 4 2. Adding new

More information

MITEL MC FOR ANDROID FEATURE OVERVIEW PREPARATION INSTALLATION DOWNLOAD CONFIGURATION (REDIRECT) QUICK REFERENCE GUIDE

MITEL MC FOR ANDROID FEATURE OVERVIEW PREPARATION INSTALLATION DOWNLOAD CONFIGURATION (REDIRECT) QUICK REFERENCE GUIDE QUICK REFERENCE GUIDE MITEL MC FOR ANDROID IN FEATURE OVERVIEW Yur Mitel Mbile Client ( client in the fllwing) makes a variety f cmmunicatin services available that are nrmally ffered by several phnes

More information

Introduction LIVE MAPS UNITY PORTAL / INSTALLATION GUIDE. 2015 Savision B.V. savision.com All rights reserved.

Introduction LIVE MAPS UNITY PORTAL / INSTALLATION GUIDE. 2015 Savision B.V. savision.com All rights reserved. Rev 7.5.0 Intrductin 2 LIVE MAPS UNITY PORTAL / INSTALLATION GUIDE 2015 Savisin B.V. savisin.cm All rights reserved. This manual, as well as the sftware described in it, is furnished under license and

More information

Pronestor Room & Catering

Pronestor Room & Catering Prnestr Rm Prnestr Rm & Catering Mdule 1 Technical requirements & installatin - Prnestr Rm & Catering Page 1.0 1.5 A guide t all the necessary server preparatins fr the installatin f Prnestr Rm & Catering.

More information

Using McAllister Payment Solutions and Updating to AVImark version 2009.0.0.7263

Using McAllister Payment Solutions and Updating to AVImark version 2009.0.0.7263 Using McAllister Payment Slutins and Updating t AVImark versin 2009.0.0.7263 Befre the cnfiguratin f McAllister Payment Slutins (MPS) and AVImark, the McAllister Payment Slutins PA-DSS Implementatin Guide

More information

Tipsheet: Sending Out Mass Emails in ApplyYourself

Tipsheet: Sending Out Mass Emails in ApplyYourself GEORGETOWN GRADUATE SCHOOL Tipsheet: Sending Out Mass Emails in ApplyYurself In ApplyYurself (AY), it is very simple and easy t send a mass email t all f yur prspects, applicants, r students with applicatins

More information

Archiving IVTVision Video (Linux)

Archiving IVTVision Video (Linux) Archiving IVTVisin Vide (Linux) 1 Intrductin Because IVTVisin Server recrds vide using a straightfrward perating system file structure, archiving vide shuld be simple fr any IT prfessinal. This dcument

More information

Point2 Property Manager Quick Setup Guide

Point2 Property Manager Quick Setup Guide Click the Setup Tab Mst f what yu need t get started using Pint 2 Prperty Manager has already been taken care f fr yu. T begin setting up yur data in Pint2 Prperty Manager, make sure yu have cmpleted the

More information

Client Care Desktop Features and Modifications. (Version 4.3.2)

Client Care Desktop Features and Modifications. (Version 4.3.2) Client Care Desktp Features and Mdificatins (Versin 4.3.2) Cntents 1 Intrductin... 3 2 New Features... 4 2.1 New Cntract Enquiry Functinality... 4 2.1.1 Imprt... 4 2.1.2 Mapping... 4 2.2 Editable Value

More information

Readme File. Purpose. Introduction to Data Integration Management. Oracle s Hyperion Data Integration Management Release 9.2.

Readme File. Purpose. Introduction to Data Integration Management. Oracle s Hyperion Data Integration Management Release 9.2. Oracle s Hyperin Data Integratin Management Release 9.2.1 Readme Readme File This file cntains the fllwing sectins: Purpse... 1 Intrductin t Data Integratin Management... 1 Data Integratin Management Adapters...

More information

FAQ Frequently Asked Questions & Answers for using the online assessment platform of ΜanpowerGroup

FAQ Frequently Asked Questions & Answers for using the online assessment platform of ΜanpowerGroup FAQ Frequently Asked Questins & Answers fr using the nline assessment platfrm f ΜanpwerGrup Versin 1.0 Athens, July 2014 1 Frequently Asked Questins & Answers regarding the use f the nline assessment platfrm

More information

Your Outlook Mailbox can be accessed from any PC that is connected to the Internet.

Your Outlook Mailbox can be accessed from any PC that is connected to the Internet. Outlk Web Access Faculty and Staff Millsaps Cllege Infrmatin Technlgy Services Yur Outlk Mailbx can be accessed frm any PC that is cnnected t the Internet. Open the Web brwser. Type in this URL: https://mail.millsaps.edu

More information

Software Update Notification

Software Update Notification Sftware Update Ntificatin PSS0223-02 Mastersizer 3000 v1.01 sftware Abstract This dcument details the release f sftware PSS0223-02 v1.01 f the sftware fr the Mastersizer 3000 laser diffractin system. It

More information

FINRA Regulation Filing Application Batch Submissions

FINRA Regulation Filing Application Batch Submissions FINRA Regulatin Filing Applicatin Batch Submissins Cntents Descriptin... 2 Steps fr firms new t batch submissin... 2 Acquiring necessary FINRA accunts... 2 FTP Access t FINRA... 2 FTP Accunt n FINRA s

More information

TECHNICAL BULLETIN. Title: Remote Access Via Internet Date: 12/21/2011 Version: 1.1 Product: Hikvision DVR Action Required: Information Only

TECHNICAL BULLETIN. Title: Remote Access Via Internet Date: 12/21/2011 Version: 1.1 Product: Hikvision DVR Action Required: Information Only Title: Remte Access Via Internet Date: 12/21/2011 Versin: 1.1 Prduct: Hikvisin DVR Actin Required: Infrmatin Only The fllwing steps will guide yu thrugh the steps necessary t access yur Hikvisin DVR remtely

More information

Preparing to Deploy Reflection : A Guide for System Administrators. Version 14.1

Preparing to Deploy Reflection : A Guide for System Administrators. Version 14.1 Preparing t Deply Reflectin : A Guide fr System Administratrs Versin 14.1 Table f Cntents Table f Cntents... 2 Preparing t Deply Reflectin 14.1:... 3 A Guide fr System Administratrs... 3 Overview f the

More information

Cloud Services. Email Migration. Assisted Migration Admin Guide

Cloud Services. Email Migration. Assisted Migration Admin Guide Clud Services Email Migratin Assisted Migratin Admin Guide 10/19/2014 ACCOUNT ACTIVATION AND DATA MIGRATION ASSISTED CLOUD MIGRATION Fr mre cmplex migratin prjects, ur Prfessinal Services persnnel migrate

More information

FUJITSU Software ServerView Suite ServerView PrimeCollect

FUJITSU Software ServerView Suite ServerView PrimeCollect User Guide - English FUJITSU Sftware ServerView Suite ServerView PrimeCllect Editin February 2015 Cmments Suggestins Crrectins The User Dcumentatin Department wuld like t knw yur pinin f this manual. Yur

More information

Intel Hybrid Cloud Management Portal Update FAQ. Audience: Public

Intel Hybrid Cloud Management Portal Update FAQ. Audience: Public Intel Hybrid Clud Management Prtal Update FAQ Audience: Public Purpse: Prepare fr the launch f the Intel Hybrid Clud Platfrm multi-user/multi-tier update Versin: Final FAQs What s new in the Intel Hybrid

More information

SQL 2005 Database Management Plans

SQL 2005 Database Management Plans SQL 2005 Database Management Plans Overview STI recmmends that users create database maintenance plans fr Micrsft SQL 2005 t maintain the integrity f the system s database. Database maintenance plans are

More information

Durango Merchant Services QuickBooks SyncPay

Durango Merchant Services QuickBooks SyncPay Durang Merchant Services QuickBks SyncPay Gateway Plug-In Dcumentatin April 2011 Durang-Direct.cm 866-415-2636-1 - QuickBks Gateway Plug-In Dcumentatin... - 3 - Installatin... - 3 - Initial Setup... -

More information