STIOffice Integration Installation, FAQ and Troubleshooting

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1 STIOffice Integratin Installatin, FAQ and Trubleshting Installatin Steps G t the wrkstatin/server n which yu have the STIDistrict Net applicatin installed. On the STI Supprt page at click Updates (User Name and Passwrd required). Click Dwnlad an install r update. Scrll dwn and click STISETSWeb. Dwnlad STIOffice Integratin fr [yur perating system] nt yur desktp. Run the install. The welcme screen will appear. Click Next. Quick Ref Guide STI_ STIOffice Integratin Installatin, FAQ and Trubleshting 1

2 A default installatin flder will autmatically be selected fr STIOffice Integratin. This default flder shuld be used in mst cases. Click Next t cntinue. Nte: Under special circumstances, the user may wish t install t a different directry. T d this, click Brwse and lcate the apprpriate directry. Then click Next t cntinue. A cnfirmatin screen will appear. Click Next t cntinue. Quick Ref Guide STI_ STIOffice Integratin Installatin, FAQ and Trubleshting 2

3 A status screen will appear shwing the prgress f the installatin. The Prfiles windw will appear next. This screen is used t set up and establish the SQL Cnnectin; pint t the STIOffice data directry; and set the Intervals in which data will be synchrnized. Click Insert t d this. Quick Ref Guide STI_ STIOffice Integratin Installatin, FAQ and Trubleshting 3

4 Select the apprpriate File Driver fr yur schl (either TpSpeed r Btrieve). Enter a Prfile Name t use fr the cnfiguratin. Enter the Interval time at which the service is t update (the default is 60 minutes). This shuld be mdified fr larger schls; fr every 600 students, add an additinal 60 minutes. The datapath pints t the specific schl's ffice data. Enter the apprpriate SQL Server infrmatin in the DAISI Cnnectin Infrmatin fields. The SSID Prcessing Interval shuld be left as is. Click Save t prceed. A windw will appear displaying the prfile that was created. Click Clse. Quick Ref Guide STI_ STIOffice Integratin Installatin, FAQ and Trubleshting 4

5 The STIOffice Integratin install shuld nw be cmplete. Click Clse t exit. Windws 9x: The Cnsle Applicatin On a Windws 9x machine, STIOffice Integratin runs as a Cnsle Applicatin. If running prperly, the Cnsle Applicatin appears as shwn belw. If an errr ccurs, it will be displayed in this windw. Errrs shuld be saved int a text file (.txt) using the Cpy and Paste cmmands. This file will assist STI staff in trubleshting the prblem. Verifying that STIOffice Integratin is Wrking T verify that STIOffice Integratin is running prperly, click n the Office Integratin tab within the STISETSWeb prgram. The Office Integratin tab is a supprt tl prvided fr administratrs t manage each schl s STIOffice Integratin service. This tab displays the schl, schl number, the date n which Office Integratin was last run; and the name f the cmputer hsting the Office Integratin service. Quick Ref Guide STI_ STIOffice Integratin Installatin, FAQ and Trubleshting 5

6 T use the Office Integratin tab: Lgin t STISETSWeb as an administratr. Expand Utilities Desktp n the menu. Select System File. Several tabs will be displayed. Select the tab labeled Office Integratin. This tab will display the schl s name and schl number, alng with the date f the last uplad and the name f the machine that upladed the data. Check the bx t the left f the apprpriate schl and then click Synchrnize. The date f the last update will nw be blank. The next time the Office Integratin Service is restarted, it will refresh all Special Educatin data t the selected schl. If yur schl des nt ever uplad, yu may wish t verify that the infrmatin is set up prperly in yur prfiles. Nte: Synchrnize des nt restart Office Integratin. It blanks ut the last Updated time. T restart the service, the user must g t the cmputer listed in the Hst Name clumn and start and stp the STI.OfficeIntegratin Service fund by ging t Start Run Services.msc Frequently Asked Questins 1. What are the requirements fr Installatin? MDAC versin 5 r higher. Typically, STIOffice Integratin is installed n the machine with STIDistrict Net because STIDistrict Net has the same requirements. 2. Where des the Installer place STIOffice Integratin? STIOffice Integratin is placed by default in C:\prgram files\stiapplicatins\sti.fficeintegratin. 3. What des STIOffice Integratin synchrnize frm STIOffice t District? Office integratin synchrnizes the Attendance and Discipline infrmatin s that it can then be reflected accurately in STISETSWeb. 4. What states use STIOffice Integratin? Alabama, Mississippi, Missuri, Wiscnsin, New Mexic, Gergia and Oklahma. 5. What des STIOffice Integratin write frm STISETSWeb t STIOffice? STIOffice Integratin writes different infrmatin depending n the state. In all states, Status is written t field 5. Students in STISets wh are marked Active have a hidden cde placed in this field. In AL, MS, MO: LRE is ppulated in Office n the Special Ed tab as Field 1. Exceptinality is ppulated n the Special Ed tab as Field 2. Additinally, in MO and AL, User File 1 is marked t reflect the mst recent date enrlled in Special Ed. In WI and NM: Exceptinality ppulates Special Ed Fields 1-4, with Field 1 being the Primary. The LRE may be fund in Field 6. While GA writes Exceptinality as Field 1, LRE is ppulated n the Special Ed tab as Field 2. Quick Ref Guide STI_ STIOffice Integratin Installatin, FAQ and Trubleshting 6

7 6. Where is STIOffice Integratin installed? Where can I lk t see where STIOffice Integratin is installed? STIOffice Integratin can be installed n any machine in the district that meets the installatin requirements. G t Utilities Desktp System File Office Integratin. The last clumn states Hst Name. This is the name f the machine that has STIOffice Integratin installed n it. Example: STI-Cunty has tw cmputers: #1 STIDISTRICTSQL and #2 O12435 (the secnd cmputer is named after its serial number). 7. Hw d I knw if STIOffice Integratin is running? G t Utilities Desktp System File Office Integratin (the 5th tab at the tp). The secnd t last clumn states Last Updated. This will be the date and time at which STIOffice Integratin was last updated, as per the time n the Hst cmputer. 8. Where d I g t see errrs frm STIOffice Integratin? Yu may use the Event Viewer t view all errrs frm STIOffice Integratin. G t the Hst cmputer and click the Windws Start buttn. Then select Run and type eventvwr in the space prvided. Click OK t pen the event viewer. 9. What is a Service? Nte: Nt all errrs marked as STIOffice Integratin are actual errrs. Sme f these items shw imprtant infrmatin abut the STIOffice Integratin prduct. A Service is a prgram set t run autmatically in the backgrund. 10. Why d I need STIOffice Integratin? Students wh are in Special Educatin need t be treated differently than nn-special Ed students when it cmes t disciplinary actins. 11. What tps files are used fr this Special Ed disciplinary infrmatin? Lgtps.tps 12. Can I delete Lgtps.tps? Yes, the file will recreate itself. 13. What is stred in Lgtps.tps? The file cntains details abut when STISETSWeb tried t write data t the SQL attendance and discipline tables. 14. Hw can I stp r start STIOffice Integratin? Yu must first lcate the machine n which STIOffice Integratin is installed. This is the Hst machine. On the Hst machine, click the Windws Start buttn and then select Run. Type in Services.msc and scrll dwn the page until yu see STI.OfficeIntegratin. Click n the ptin t either Start r Stp, based n the current status f the Service. Quick Ref Guide STI_ STIOffice Integratin Installatin, FAQ and Trubleshting 7

8 Trubleshting STIOffice Integratin Trubleshting an Install n a Cmputer with Multiple Prfiles 1. Where is STIOffice Integratin installed? Hw can I lk t see where it is installed? G t Utilities Desktp System File Office Integratin. The last clumn states Hst Name. This is the name f the machine that has STIOffice Integratin installed n it. 2. Remte r cnnect via WebEx int that machine. Start the STI.OfficeIntegratin service if it is nt running. If it is running, cntinue t Step 3. Hw can I stp r start STIOffice Integratin? On the Hst machine, click the Windws Start buttn and then select Run. Type in Services.msc and scrll dwn the page until yu see STI.OfficeIntegratin. Click n the ptin t either Start r Stp, based n the current status f the Service. What is a Service? A Service is a prgram set t run autmatically in the backgrund. 3. Check the event viewer fr errrs. Where d I g t see errrs frm STIOffice Integratin? Yu may use the event viewer t view all errrs frm STIOffice Integratin. T d this, g t the Hst cmputer and click the Windws Start buttn. Select Run and then type eventvwr. Click OK. Quick Ref Guide STI_ STIOffice Integratin Installatin, FAQ and Trubleshting 8

9 The event viewer will pen, as shwn belw. Errrs are listed in the Applicatin Lg. Nte: Nt all errrs marked as STIOffice Integratin are actual errrs. Sme f these items shw imprtant infrmatin abut the STIOffice Integratin prduct. The tw errrs shwn abve were received because an attempt was made t mdify the setup f STIOffice Integratin while the service was left running. As yu review the errrs, make nte f the number f errrs that yu see, as well as the similarities between the errrs. If the errr indicates that access t a path is denied, we may nt have permissin t g t a certain lcatin, r pssibly a file is in use. Errrs als indicate which versin f the prgram we are running. Quick Ref Guide STI_ STIOffice Integratin Installatin, FAQ and Trubleshting 9

10 4. Crrect the errrs. Errrs 1, 2 r 4 (as shwn abve) indicate that the user shuld mdify the setup t pint t the crrect lcatin, r pssibly crrect hw the service lgs n t a lcatin. T set the Prfile t pint t the crrect lcatin, d the fllwing: Duble click n the setup.exe file, lcated in c:\prgram files\stiapplicatins\sti.officeintegratin. Quick Ref Guide STI_ STIOffice Integratin Installatin, FAQ and Trubleshting 10

11 This will bring up the prfile windw. Make sure the versin listed at the bttm f the windw cincides with the mst recent release f STIOffice Integratin. If it is nt, make sure t run the mst recent update t prevent any pssible prblems. If n versin number is listed, the latest update shuld be run. Once it is cnfirmed that the mst recent versin f STIOffice Integratin is being run, the service will state that it has started. T make certain that the service is running, click the Windws Start buttn, select Run and type services.msc. Click OK. Quick Ref Guide STI_ STIOffice Integratin Installatin, FAQ and Trubleshting 11

12 Scrll dwn t lcate STI.OfficeIntegratin and click n it t select it. Then select Start t start the service. T crrect the way yu lg in: Click the Windws Start buttn, select Run and type services.msc. Click OK. Scrll dwn t lcate STI.OfficeIntegratin and click n it t select it. Then select Start t start the service. All users must have the same username and passwrd n all machines. Make sure this user is n the District server and has access t the data flder. If Nvell is in use, make sure t use the generic user that has rights t the Nvell server. In rder t give the service rights, the service shuld be run as a user. Yu may create a new user r use an existing ne. This will wrk with lcal r dmain users. In the fllwing example, we will use lcal users n the machine running STIOffice Integratin and the data server. It is imprtant t use the same user name and passwrd at bth lcatins. Yu may als use an existing user wh has the necessary rights. The first step is t pen up the lcal cmputer management cnsle. T d this, right-click n My Cmputer and select Manage. Quick Ref Guide STI_ STIOffice Integratin Installatin, FAQ and Trubleshting 12

13 Open up the Lcal Users and Grups, right-click n Users and then select New User. Create a user, as shwn in the example belw. Repeat the same prcess n the data server. In keeping with the example shwn abve, the same user name, stiffice, wuld be used, alng with the same passwrd, n the data server. Als, make sure the user n the data server has rights t create and mdify in the ssts2 flder. Quick Ref Guide STI_ STIOffice Integratin Installatin, FAQ and Trubleshting 13

14 Next, access the Services cntrl panel by pening the cmputer s Cntrl Panel and selecting Administrative Tls Services. Scrll dwn and either right-click r dubleclick n the service called STI.OfficeIntegratin. Select the Lg On tab. Quick Ref Guide STI_ STIOffice Integratin Installatin, FAQ and Trubleshting 14

15 By default, the Lcal System accunt is selected. Bullet this accunt and brwse fr the accunt yu just created. Enter the user name and passwrd. The.\ indicates a lcal user. Yu may need t use a Dmain user (see the fllwing bullet). Hw d I knw if a cmputer is a part f the Dmain r a larger grup f cmputers? G t Services and right-click n the STI.Office Integratin service. Select Prperties and then select the Lgn tab. Quick Ref Guide STI_ STIOffice Integratin Installatin, FAQ and Trubleshting 15

16 Next, select Lg n as this accunt and then click Brwse. Yu will see either ne cmputer r ne cmputer n tp f the entire directry. If yu can see the entire directry, yu knw that this cmputer is a member f a dmain. Click the Apply buttn. Yu will receive a message stating that the accunt has been granted the Lg On As A Service right. If yu see the errr abve yur passwrd is incrrect, Try retyping the passwrd. The service shuld nw be able t start. Quick Ref Guide STI_ STIOffice Integratin Installatin, FAQ and Trubleshting 16

17 If the service des nt start, make sure the user lgin yu are using fr the service has enugh rights t the ssts2 flder n the data server. Yu may try adding that user t the administratrs grup n the data server t get it wrking, and then tighten rights dwn until the service n lnger runs. This will help determine which rights are needed fr the service t functin prperly. 5. Start/stp the STI.OfficeIntegratin service. 6. Check the Event Viewer fr errrs. Where d I g t see errrs frm STIOffice Integratin? Yu may use the Event Viewer t view all errrs frm STIOffice Integratin Alternately, g t the Hst cmputer and click the Windws Start buttn. Then select Run and type eventvwr in the space prvided. Click OK t pen the event viewer. Nte: Nt all errrs marked as STIOffice Integratin are actual errrs. Sme f these items shw imprtant infrmatin abut the STIOffice Integratin prduct. The event viewer will pen, as shwn belw. Errrs are listed in the Applicatin Lg. Quick Ref Guide STI_ STIOffice Integratin Installatin, FAQ and Trubleshting 17

18 T crrect the third errr, yu must remve Lgtps.tps. It is either full r is crrupt. Lgtps.tps shuld never end in Lgtps.dat. If this is the case, this file has been cnverted t Btrieve by mistake. Yu will need t cpy yur lgtps file t the client s machine. 7. Check the event viewer. Yu shuld nly see tw infrmatin bubbles. Quick Ref Guide STI_ STIOffice Integratin Installatin, FAQ and Trubleshting 18

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