Customers FAQs for Webroot SecureAnywhere Identity Shield

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1 Custmers FAQs fr Webrt SecureAnywhere Identity Shield Table f Cntents General Questins...2 Why is the bank ffering Webrt SecureAnywhere sftware?... 2 What des it prtect?... 2 Wh is Webrt?... 2 Is Webrt sftware different frm the bank than I can get directly frm Webrt?... 2 Can I upgrade Webrt sftware?... 2 What is the difference between my antivirus and Webrt SecureAnywhere Identity Shield?... 2 What happens if my Webrt SecureAnywhere Identity Shield detects a threat?... 3 Installing Webrt SecureAnywhere...4 Hw d I install Webrt SecureAnywhere?... 4 Hw can I see the user interface?... 5 D I need t have administratr rights t install the Webrt SecureAnywhere sftware?... 6 I am nt technical. Is the sftware difficult t set up?... 6 I m having prblems installing Webrt SecureAnywhere, what shuld I d?... 6 Hw d I uninstall Webrt SecureAnywhere?... 6 Day-t-Day use f Webrt SecureAnywhere...7 Will Webrt SecureAnywhere affect my use f the internet?... 7 Will Webrt SecureAnywhere effect any applicatins n my device?... 7 Is there a user guide n hw t use the Webrt SecureAnywhere sftware?... 7 Will I need regular definitin updates fr Webrt SecureAnywhere sftware?... 7 Where d I g fr custmer supprt?... 8 Cmpatibility...9 What are the system requirements t install and run the Webrt SecureAnywhere?... 9 What perating systems and brwsers des Webrt SecureAnywhere sftware wrk n?... 9 Will the Webrt SecureAnywhere sftware slw dwn my PC?... 9 D I still need t use the existing anti-virus sftware n my PC?... 9 Webrt SecureAnywhere Identity Shield What is the purpse f the Identity Shield? What srts f threats are detected and stpped by the ID Shield? What happens when Webrt SecureAnywhere ID Shield detects a malicius web site? Will my Webrt SecureAnywhere Identity Shield remve threats?

2 General Questins Why is the bank ffering Webrt SecureAnywhere sftware? The sensitive infrmatin yu share n the internet is invaluable t fraudsters. Withut prtecting this infrmatin all f the time, yur identity and yur mney may be at risk. Webrt SecureAnywhere prvides yu with an additinal layer f prtectin when yu are banking, shpping and transacting nline. What des it prtect? Webrt SecureAnywhere prtects all the details that yu may share with an internet banking, web shpping r scial netwrking website, such as: lgin details, passwrds, accunt numbers, credit card details, scial security numbers and persnal infrmatin such as addresses, dates f birth etc. Webrt SecureAnywhere prtects these details all f the time against threats frm phishing sites and malicius sftware, which may try t steal yur infrmatin. Wh is Webrt? Webrt is a leading supplier f PC security prducts fr the last 16 years. Their prducts are designed t be fast, effective and user-centric, whilst prviding a high level f prtectin fr yur PC and the infrmatin yu share n the internet. Is Webrt sftware different frm the bank than I can get directly frm Webrt? Yes. The Webrt sftware frm the bank is Webrt SecureAnywhere Identity Shield and is nt directly available frm Webrt. It is exclusive t the bank fr the bank custmers nly. Can I upgrade Webrt sftware? Yes. The Webrt sftware can be upgraded t ther versins. What is the difference between my antivirus and Webrt SecureAnywhere Identity Shield? Webrt SecureAnywhere Identity Shield (WSA ID Shield) is designed t wrk n tp f any ther any ther security prduct yu already have. WSA ID Shield is very light, fast and effective and is unique in the fllwing ways. 2 WSA ID Shield adds a secndary layer f prtectin and is designed t neutralise hard t detect malicius sftware such as banking Trjans by using a series f generic prtectin mechanisms, keeping yur identity and n-line activity secure. WSA ID Shield des nt use virus definitin updates that becme ut f date, instead WSA accesses a sphisticated n-line intelligence netwrk in real-time t determine the nature f a threat. By using the vast cmputing pwer f its clud netwrk, WSA ID Shield knws abut brand new threats in secnds rather than taking hurs r days, significantly reducing the damaging effects f new threats. WSA ID Shield is the lightest and fastest antivirus prduct in the industry, arund 0.7 megabytes in size, s it dwnlads and installs in secnds and has virtually n impact n yur devices perfrmance. WSA ID Shield is the mst effective sftware at detecting and blcking banking malware. Return t Table f Cntents

3 What happens if my Webrt SecureAnywhere Identity Shield detects a threat? Webrt SecureAnywhere Identity Shield is ffered t yu free f charge t prtect yu nline banking sessin frm being interfered with by fraudsters and as a defense against malicius sftware that that is trying t steal yur nline and banking credentials. Webrt SecureAnywhere is als a fully functining Antivirus that can detect threats that yur existing antivirus has missed. When a malware detectin ccurs yu will be asked t upgrade as shwn belw. The threats can then be remved. Clicking n Upgrade Nw will take yu t a Webrt a Webrt web page where yu can select the ptins required. Upgrading t Webrt SecureAnywhere Antivirus, Plus r Cmplete prvides a great many benefits ver ther traditinal antivirus prducts. Once upgraded, yu can uninstall yur existing Antivirus. Return t Table f Cntents 3

4 Installing Webrt SecureAnywhere Hw d I install Webrt SecureAnywhere? Click n the Webrt dwnlad link prvided after yu lgn t yur accunt. The entire Webrt SecureAnywhere agent which is arund 700 kilbytes will be dwnladed nt yur PC within secnds. Depending n the brwser, yu will be presented with a chice similar t the ne belw. Click Run t cntinue. Yu may als see a security warning. Just click Run After the Run buttn is pressed WSA will begin t install and the initial installatin screen will be shwn.. Click Agree and Install 4

5 Depending n yu PCs security settings, yu may see the warning abve. Just click Yes After a few secnds WSA ID Shield will be installed. Click Clse t cmplete installatin. N further steps are necessary and installatin is nw fully cmplete. Hw can I see the user interface? The easiest way t access yur user interface is by duble clicking n the Webrt tray icn. Yu will then be taken t the User Interface. 5

6 D I need t have administratr rights t install the Webrt SecureAnywhere sftware? Yes, t install the sftware administratr rights are required. I am nt technical. Is the sftware difficult t set up? N. The Webrt SecureAnywhere has been designed t be simple, fast and intuitive t set up and run. It takes just a few secnds t dwnlad and install, after which yu will be fully prtected. I m having prblems installing Webrt SecureAnywhere, what shuld I d? In the event f any installatin prblems yu can cntact Webrt supprt by clicking n Webrt Supprt and if yu cannt find the answer yu are lking fr click n the link Open a Supprt Ticket link and create a supprt ticket. An engineer will sn get in tuch with yu r alternatively click here fr 24/7 supprt Hw d I uninstall Webrt SecureAnywhere? If yu need t uninstall Webrt SecureAnywhere, yu shuld: Open the Windws cntrl panel Select uninstall a prgram r Prgrams and Features Select Webrt SecureAnywhere, and uninstall Return t Table f Cntents 6

7 Day-t-Day use f Webrt SecureAnywhere Will Webrt SecureAnywhere affect my use f the internet? N. The Webrt SecureAnywhere is designed t be unbtrusive, letting yu knw nly if a malicius site is identified, by displaying a clear warning message n yur screen. Will Webrt SecureAnywhere effect any applicatins n my device? N. Webrt SecureAnywhere is designed t autmatically set itself t the best pssible cnfiguratin fr maximum cmpatibility with applicatins and device. If hwever an applicatin is nt wrking as desired, yu can make simple r advanced changes t the cnfiguratin. Mre infrmatin can be fund n the Webrt SecureAnywhere manual Prduct Guides Is there a user guide n hw t use the Webrt SecureAnywhere sftware? Yes, extensive prduct guides can be accesses by either right clicking n the Webrt SecureAnywhere tray icn and selecting Help and Supprt, clicking n the Prduct Guides questin mark symbl within the user interface r by clicking here Will I need regular definitin updates fr Webrt SecureAnywhere sftware? N. Webrt SecureAnywhere des nt require virus definitin updates. Webrt SecureAnywhere sftware will be upgraded peridically, this will be autmatic and will nt require user interventin r a rebt. Return t Table f Cntents 7

8 Where d I g fr custmer supprt? Custmer supprt is prvided by Webrt. Yu can access supprt directly frm the prduct itself by clicking n Webrt SecureAnywhere tray icn and selecting Help and Supprt Or yu can click n the questin mark symbl n the main page f WSA ID Shield. T access Webrt supprt pages Webrt Supprt pages T Raise a Webrt Supprt Case 24/7 Raise a Supprt case Return t Table f Cntents 8

9 Cmpatibility What are the system requirements t install and run the Webrt SecureAnywhere? Webrt SecureAnywhere has an extremely light ftprint, meaning it has minimal impact n the speed f yur PC, and will run effectively even n very lw specificatin PCs. Hwever, fr best perfrmance we wuld recmmend at least the fllwing: Intel Pentium /Celern family, r AMD K6/Athln /Durn family, r ther cmpatible prcessr 128 MB RAM (minimum) 10 MB Hard Disk Space Internet access What perating systems and brwsers des Webrt SecureAnywhere sftware wrk n? Operating Systems Micrsft Windws XP 32- and 64-bit SP2, SP3 Windws Vista 32-bit (all Editins), Windws Vista SP1, SP2 32- and 64-bit (all Editins) Windws and 64-bit (all Editins), Windws 7 SP1 32- and 64-bit (all Editins) Windws 8 32-and 64-bit Brwsers Micrsft Internet Explrer 7.0 and higher Mzilla Firefx 3.6 and higher (32-bit nly) Ggle Chrme brwser 10.0 r higher Opera 9 and higher (32-bit nly) Will the Webrt SecureAnywhere sftware slw dwn my PC? Webrt SecureAnywhere is very different t ther security prducts as it has been designed t be extremely quick and unbtrusive, with a high level f prtectin. It is small at under 1MB, and dwnlads in secnds. It is als extremely light, having minimal impact n the speed f yur PC. The sftware maintains a real-time link t Webrt s threat database s that it is always up t date with the latest threats, s yu d nt need t wrry abut updates t yur PC, which ther security prducts need t d t prtect yu. D I still need t use the existing anti-virus sftware n my PC? Webrt SecureAnywhere can replace r wrk alngside yur existing anti-virus sftware, but unlike traditinal antivirus it is designed t prtect yur lg-in details, such as username and passwrd, as well as persnal identity infrmatin like yur bank accunt details. Webrt SecureAnywhere is als fully cmpatible with ther mainstream anti-virus prducts and will wrk alngside yur existing anti-virus sftware t detect and remve the threats it misses, and t prtect yur financial and persnal infrmatin. Yu will nt be asked t uninstall yur existing anti-virus when installing Webrt SecureAnywhere. Return t Table f Cntents 9

10 Webrt SecureAnywhere Identity Shield What is the purpse f the Identity Shield? Webrt SecureAnywhere Identity (ID) Shield is a unique prduct specifically designed t prtect yu frm n-line fraudsters. It assumes yur device is already infected and autmatically clses drs nrmally present in PC sftware t prtect yur nline private infrmatin exchange n websites such as yur bank. Even if yur device is already infected with a hacking tl such as a keylgger that reads, recrds and sends every keystrke yu type n yur device t a criminal rganisatin, Webrt SecureAnywhere ID Shield ensures keystrkes yu enter ONLY reach the intended applicatin such as yur brwser and nt a hacking sftware such as a keylgger. The ID Shield prvides many mre generic prtectrs that stp attackers frm interfering r cmprmising yur brwser and ensures yu g t the intended web site such as YOUR bank and nt a website pretending t be yur bank. What srts f threats are detected and stpped by the ID Shield? Webrt SecureAnywhere ID Shield prvides the fllwing prtectin when n a secure web site such as yur bank accunt: Blcks phishing and knw malicius websites Prtects ckies and saved web site data Detects and prevents Man-in-the-Middle attacks Prtects against keylggers Prtects sensitive clipbard data Prtects against URL grabbing attacks Prtects brwser cmpnents frm external attack Prtects against Man-in-the-Brwser attacks Islates untrusted brwser add-ns frm data Blcks brwser prcess mdificatin attempts Blcks suspicius access t brwser windws What happens when Webrt SecureAnywhere ID Shield detects a malicius web site? Webrt SecureAnywhere ID Shield is designed t prvide prtectin withut warnings and ppups, allwing yu t carry ut yur daily activities n yur device. Hwever, if yu inadvertently stray nt a web site that has a knwn threat, WSA ID Shield will display a warning such as the ne seen n the left. Unless yu are abslutely cnfident that the web site yu are visiting is genuine, fr example it is nt pretending t be yur bank and des nt cntain malicius cntent, yu shuld always Clse. Imprtant Nte: WSA is a very pwerful ally in preventing cybercrime but is reliant n the individual acting respnsibly. Ignring warnings can result in cmprmised security. Return t Table f Cntents 10

11 Will my Webrt SecureAnywhere Identity Shield remve threats? N, but if yur upgrade yur Webrt SecureAnywhere Identity Shield t Webrt SecureAnywhere Antivirus, Internet Security Plus r Cmplete it will remve any threats it finds. Webrt SecureAnywhere Identity Shield is ffered t yu free f charge as a secndary defense against malicius sftware that rdinary Antivirus sftware is either ineffective against, cannt find r t slw t detect and remve. Yu can upgrade yur Webrt SecureAnywhere anytime by clicking n Upgrade r renew in My Accunt tab. Once yu upgrade yu d nt need anther antivirus and yur PC will speed up, but yu can keep yur antivirus if yu wish. WSA is cmpatible with ther antivirus sftware. Mre details can be fund n the Webrt website Return t Table f Cntents 11

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