Often people have questions about new or enhanced services. This is a list of commonly asked questions and answers regarding our new WebMail format.

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1 Municipal Service Cmmissin Gerald P. Cle Frederick C. DeLisle Thmas M. Kaul Gregry L. Riggle Stanley A. Rutkwski Electric, Steam, Water Cable Televisin and High Speed Internet Service since 1889 Melanie L. McCy General Manager and Secretary 3005 Biddle Avenue, P.O. Bx 658 Wyandtte, MI Telephne: (734) Fax: (734) Often peple have questins abut new r enhanced services. This is a list f cmmnly asked questins and answers regarding ur new WebMail frmat. WebMail Frequently Asked Questins (FAQ) 1. What is WebMail? 2. Where can subscribers use WebMail? 3. Why use WebMail instead f a regular prgam? 4. Is there a fee t use WebMail? 5. Can subscribers use WebMail in cnjunctin with multiple accunts? 6. Can subscribers add names directly t the address bk frm an ? 7. Can subscribers use multiple names frm the address bk? 8. Hw d subscribers set up a grup mailing list? 9. Hw lng d message stay available in WebMail? 1. What is WebMail? WebMail lets subscribers handle their thrugh a web brwser frm any terminal n the Internet, anywhere in the wrld. The WebMail screens are displayed via the Internet brwser (e.g. Internet Explrer r Netscape) that subscribers use, s they will still see ther screen tlbars fr the brwser alng the tp. WebMail includes all the functinality required frm an prgram, including supprt fr attachments, cntacts, and flders. WebMail ffers Internet subscribers the functinality fund in the mst ppular clients, such as supprt fr multiple flders, file attachments, address bks, draft messages, and signatures. Additinally, WebMail leaves a cpy f the messages n the mail server s Internet users can still pull the message ff the server frm their e- mail client when they return t their regular cmputer. 2. Where can subscribers use WebMail? Any where there is a brwser available - they d nt need t dwnlad r install any additinal sftware. The abundance f public Internet terminals in libraries, cafes, airprts and universities makes WebMail highly accessible. Subscribers regular addresses and passwrds are all that is required t lg in. 3. Why use WebMail instead f a regular prgram? WebMail is a cnvenient way t check while subscribers are away frm their nrmal cmputer terminal. It is intended fr temprary and ccasinal use while traveling, when cnvenience is the mst imprtant factr. As lng as they have access

2 t the Internet via a brwser, they can send and receive mail, and create and maintain an address bk while away frm hme. 4. Is there a fee t use WebMail? There is n additinal charge fr WebMail. Hwever, when accessing the WebMail interface via the subscriber s wn high speed cable Internet cnnectin (e.g. frm hme), nrmal netwrk traffic usage accumulatins apply. 5. Can subscribers use WebMail in cnjunctin with multiple accunts? Yes. If they have activated additinal mailbxes with their accunt, subscribers can access these frm WebMail by lgging in with the apprpriate address and passwrd. In rder t lg in as a different user, they must first lg ut f their existing WebMail sessin, then clse and repen a brwser windw befre they can lg in under a different user name. 6. Can subscribers add names directly t the address bk frm an ? Yes. If they view the there is a line titled 'Optins' near the tp f the mail. (With default settings, this will be the last line f text in the blue header bar at the tp f their e- mail.) The last item n this line is 'Add Sender t Address bk'. 7. Can subscribers use multiple names frm the address bk? Yes. The address bk search will display all matches fr the search criteria entered in the search bx. If 10 names are displayed any cmbinatin may be selected fr either the T: r CC: fields. All selected addresses will be inserted int the prper field when the Use Address buttn is pressed. 8. Hw d subscribers set up a grup mailing list? Please nte that this prcess has changed frm the previus versin f WebMail. Subscribers can nly add addresses in their address bk t grups. Here are the steps that need t be fllwed: Click n the ptins icn at the tp f the page Click n the 'Address Grups' link n the ptins page Click n 'Add New Members' Search fr members t add r chse 'List all' t list all peple in the address bk Select the peple t add by clicking n the checkbx n the left If the subscriber is setting up a new mailing list, they must enter the name f the list in the bx at the bttm Click 'Add' t add the peple t the mailing list Nte: Subscribers can als view all grups and their members by clicking the 'List All Grups' link n the bttm f the grups ptin page. 9. Hw lng d messages stay available in WebMail? Depending n lad, the messages are currently erased frm the server under these cnditins:

3 Read messages - erased after 30 days* Unread messages - erased after 90 days* If subscribers need t keep messages fr lnger perids f time, we recmmend using an prgram like Outlk Express and dwnlading the message t their cmputer. *Please nte that these cnditins are subject t change withut ntice. If subscribers have any further questins, they shuld be able t find the answers using the Help tl in WebMail (which can be accessed by clicking n the? in the tp right crner f the prgram).

4 Spamcntrl Frequently Asked Questins (FAQ) Often peple have questins abut new r enhanced services. This is a list f cmmnly asked questins and answers regarding ur Spamcntrl feature. 1. What is Junk ? 2. What des the Spamcntrl filter d? Hw des it wrk? 3. What are the cnfiguratin ptins? Which ne shuld subscribers chse? 4. Hw d subscribers activate filtering? 5. D subscribers need any special prgrams t use Spamcntrl? 6. D subscribers have t pay t use Spamcntrl? 7. Hw d subscribers knw Spamcntrl is wrking? 8. What d subscribers d if messages have been filtered incrrectly? 9. Des Spamcntrl detect messages cntaining viruses? 10. Des anyne read the subscribers ? 11. D subscribers need t take any additinal measures t avid junk ? 12. Will Spamcntrl filtering nly wrk with that I receive thrugh WebMail, r will it als wrk if I use sftware n my PC such as Micrsft Outlk, Outlk Express, r Eudra, etc? 1. What is Junk ? Junk (a.k.a. spam) messages are unslicited advertisements. Depending n what service r prduct they are advertising, these messages may be ffensive r even fraudulent. Srting thrugh these messages is time-cnsuming and annying. 2. What des the Spamcntrl filter d? Hw des it wrk? Spamcntrl is a free feature that helps prtect subscribers addresses frm junk . It perates n ParaSun's servers, using advanced technlgy t accurately identify junk . Its rules fr identifying junk are updated cnstantly, adapting t changes in the way junk ers try t mask junk as legitimate messages. Wyandtte Municipal Services Internet subscribers can chse hw their junk messages are handled by selecting an ptin in the WebMail Preferences (under Optins, then Spam Filters ). If they wish, subscribers can even chse nt t use Spamcntrl and allw any junk mail t cntinue thrugh t their Inbx. (See "What are the cnfiguratin ptins? Which ne shuld I chse?" belw.) 3. What are the cnfiguratin ptins? Which ne shuld subscribers chse? There are three different ptins fr handling junk Spam filter OFF -which allws all junk mail t be delivered (that is, n filtering ccurs) Quarantine Suspected Junk - which hlds junk mail in a quarantine flder fr up t 10 days Delete Suspected Junk - which deletes all suspected junk mail (nte: deleted items cannt be recvered) This infrmatin is displayed when subscribers set up their Spamcntrl Preferences.

5 4. Hw d subscribers activate filtering? Subscribers can activate Spamcntrl by mdifying their Spamcntrl Preferences in WebMail under Optins and Spam Filters. 5. D subscribers need any special prgrams t use Spamcntrl? N. Spamcntrl perates n ParaSun's servers, nt n persnal cmputers. N additinal sftware is required and the prgram subscribers currently use will cntinue t wrk when using Spamcntrl. 6. D subscribers have t pay t use Spamcntrl? N. Spamcntrl is available t all Wyandtte Municipal Services Internet custmers free f charge. 7. Hw d subscribers knw Spamcntrl is wrking? If subscribers select "Quarantine" as their junk cnfiguratin ptin they will be able t see any that has been identified as spam by viewing the Quarantine flder in WebMail at (remember, junk will be autmatically deleted frm the Quarantine flder after 10 days). If subscribers selected "Delete" then they will ntice a significant decrease in the amunt f junk they receive. 8. What d subscribers d if messages have been filtered incrrectly? If subscribers are using Spamcntrl t Quarantine r Delete suspected junk , they can als use Whitelist and Blacklist features t increase the accuracy f the filtering. By adding the addresses f their friends and assciates t their Whitelist, frm thse senders will be assured f nt getting caught by Spamcntrl. Adding addresses t the Blacklist f senders f spam r addresses that subscribers DO NOT want t receive frm will ensure that messages frm thse senders will get caught by Spamcntrl in the future. 9. Des the Spamcntrl detect messages cntaining viruses? T sme extent, yes. While Spamcntrl fcuses n detecting junk , many messages that cntain viruses have similar characteristics as junk messages and will ften be detected as junk . Hwever, using Spamcntrl is nt a substitute fr using anti-virus sftware. 10. Des anyne read the subscribers ? N. Spamcntrl is a cmputer sftware system. Detectin and filtering f junk is therefre accmplished withut human interactin with the messages. 11. D subscribers need t take any additinal measures t avid junk ? While subscribers shuld nt require ther anti-spam sftware prgrams fr their Wyandtte Municipal Services prvided , regular precautins shuld still be taken t help avid becming a target fr junk ers.

6 12. Will Spamcntrl filtering nly wrk with that subscribers receive thrugh WebMail, r will it als wrk if they use sftware n their PC (such as Micrsft Outlk, Outlk Express, r Eudra, etc.)? Spamcntrl filtering will wrk n any received thrugh the Wyandtte Municipal Services prvided accunt that has the preferences set n. Once subscribers have set their preferences fr their accunt via WebMail, the filtering will als take effect n the fr that accunt if they check it using sftware such as Micrsft Outlk, Outlk Express, and Eudra, etc. Sincerely yurs, Custmer Assistance Wyandtte Municipal Services

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