Tips & Tricks. Table of Contents. Browser Update - WebEx Plugin. Updated Global Access Numbers

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1 Tips & Tricks Table f Cntents Brwser Update - WebEx Plugin... 1 Updated Glbal Access Numbers... 1 WebEx Prfile Settings (Time zne, )... 2 Hsting a successful WebEx call with Vide... 2 Using the WebEx app with a Smartphne... 3 What capabilities are available n the Andrid mbile app?... 4 What capabilities are available n the Apple (ios) ipad/iphne mbile app?... 4 Calendar Integratin with WebEx... 4 ESNA issue... 5 Updating Default Dial-In Numbers... 8 Updating Passcdes... 9 Ggle Calendar Plug-in / ESNA Scheduling Issue Entry / Exit Call Settings WebEx / ESNA Templates Jabil Cnferencing Supprt (Audi/WebEx) Brwser Update - WebEx Plugin It is recmmended prir t yur first meeting with Jabil s new cnferencing service t install the WebEx plugin. Please refer t yur welcme fr yur WebEx website infrmatin. T dwnlad the plugin: Click Hst Lgin in the tp right hand crner t lgin Click Meeting Center n the tp navigatin bar Click Dwnlads n the left clumn Chse the prper dwnlad frmat: Chrme, Internet Explrer r Mac OSX Updated Glbal Access Numbers

2 Please be aware with the new Jabil Cnferencing Service that there are new dial-in numbers. It is recmmended t update any saved speed dials t the in-cuntry glbal access numbers - they can be fund n the Jabil Cnferencing Service website Fr China Users, the recmmended dial-in number t use is: (English greeting) r (Mandarin greeting) In the near future a tll-free number will be prvided (tll-free is nt necessarily cheaper than the number specified abve) WebEx Prfile Settings (Time zne, ) It is imprtant t check yur WebEx settings t make sure the time zne are set accurately and that yur ther prfile details are crrect. Fr step-by-step instructins, see belw: G t the WebEx website listed in yur Welcme Click Hst Lgin in the tp right hand crner t lgin Click n My WebEx (Glbe icn n the right side n the navigatin bar) In the left hand clumn, scrll dwn and click n My Prfile Cnfirm yur persnal infrmatin is crrect (Name, , Phne numbers etc) Under the Web Page Preferences - cnfirm the crrect time zne. NOTE: Yur meetings in Ggle calendar will shw up as linked t the time zne listed here - cnfirm they are accurate When finished, click Update at the bttm f the page Please be aware that when traveling, yur WebEx time zne des NOT autmatically update Hsting a successful WebEx call with Vide In rder t have the vide functin wrk prperly fr all f yur WebEx participants please ensure they fllw the steps belw. If they d nt, the vide will nt switch t the active speaker and will shw Call-in User X instead. After yu have launched the WebEx windw a pp-up bx appears indicating the 3 steps t jin. The last step MUST be fllwed fr the vide functin t wrk prperly. Please see Step 3 highlighted in the screensht belw:

3 Prir t cmpleting the 3 steps, the user will appear in the meeting as shwn belw: The screensht belw shws a user successfully linking their audi phne and WebEx tl. The icns in frnt f the participant s name indicate that they have cmpleted the 3 steps in the pp-up windw and vide will nw wrk prperly fr them. Using the WebEx app with a Smartphne Participants can jin a WebEx meeting with their Smartphne and enjy the same functinality as the desktp versin.

4 What capabilities are available n the Andrid mbile app? (http://www.webex.cm/mbile/faq-andrid.html) Meetings List r Andrid hme screen widget Ability t jin the meeting befre the hst Integrated VIP audi and web cnferencing n Wi-Fi and 3G/4G Simple Call-in capabilities that will aut-fill the cnference ID and attendee ID Full-screen meeting view View attendee list View shared cntent with cmments Use tuch screen functinality pinch t zm and scan Private r grup chat Netwrk Based Recrding (NBR) indicatr Jin the meeting via: the WebEx Meetings invite, the WebEx Meetings site URL, yur My Meetings List, r the meeting number What capabilities are available n the Apple (ios) ipad/iphne mbile app? (http://www.webex.cm/mbile/faq-is.html) Jin the meeting via: the WebEx Meetings invite, the WebEx Meetings site URL, yur My Meetings List, r the meeting number Ability t jin the meeting befre the hst Integrated VIP audi and web cnferencing n Wi-Fi, 3G/4G, and LTE Persnal Cnferencing Number (PCN) supprt Full-screen meeting view View attendee list View shared cntent with anntatins Use tuch screen functinality pinch t zm and scan Private r grup chat Share a file during a meeting (ipad nly, nt available fr Basic plans) Calendar Integratin with WebEx The cnferencing team is pleased t annunce WebEx integratin with the Ggle Calendar. Once prperly cnfigured, it allws WebEx sessins t be easily added t a meeting invitatin:

5 The full integratin steps are lcated here: %20Installing%20the%20WebEx%20Extensin%20n%20Ggle%20Chrme.pdf This full guide will explain additinal functinality gained with the ESNA applicatin installed. ESNA issue An issue has been fund with sme users. Once they cmplete the steps in the Integratin guide the WebEx link in the abve screensht des nt appear. Please fllw these trubleshting steps prir t calling supprt: Step 1. In the Chrme Brwser click the drp dwn buttn > Settings

6 Step 2. Scrll Dwn and Click Shw advanced settings Step 3. Scrll Dwn and Click Change prxy settings... Step 4. Click LAN Settings

7 Step 5. If the bxes are checked, uncheck each f them. It shuld match the screen sht belw.

8 Step 6. Click OK, Click OK and restart the Chrme brwser. Updating Default Dial-In Numbers Yur default dial-in number is setup by regin. In the Americas regin the default dial-in is a US tll-free number, in Eurpe it s a UK number and in Asia it s a Malaysian number. The default telecnferencing infrmatin belw can be mdified t shw a different call-in tll-free number & call-in number. Belw is an example f an dial-in infrmatin in which the highlighted prtin can be changed Telecnference infrmatin Call-in tll-free number: Call-in number: Shw glbal numbers: Brazil Tll-Free: Brazil Tll: 55(0) Philippines Glbe Tll-Free: Philippines PLDT Tll-Free: USA Tll-Free: USA Tll:

9 China Lcal Dial In: China Internatinal Dial In: Here are the steps; 1. Verify which tll-free & call-in Number t use at this lcatin: 2. Lgin t the WebEx site 3. Click n My WebEx 4. Click n "My Audi" 5. Click n "Edit" 6. Edit the Call-in Tll-Free & Call-in Numbers t a new number fund in Step 1. NOTE: Please duble check the numbers. If they are nt entered crrectly users wh receive the t dial-in will nt be able t enter the meeting. NOTE: D NOT change yur access cdes in this sectin. If changed, users will nt be able t jin the scheduled meeting. If yu wuld like t change yur access cdes, see the sectin Updating Passcdes belw. Updating Passcdes As a hst, there are tw passcdes used with the accunt. The Hst access cde & Attendee access cde. These access cdes can be changed, hwever, they will be randmly generated. There is n way t specify a custm cde. Hst access cde: 1xx 2xx 3x Attendee access cde: 1xx 2xx 3x

10 T update the cdes cntact the Cnferencing Help Desk: Ggle Calendar Plug-in / ESNA Scheduling Issue Recurring Meetings Canceled An issue has been fund when users try t cancel ne meeting ut f a recurring series. If ne f the meetings are canceled, the entire recurring series f meetings are canceled in the WebEx Database. Explanatin f the Issue In the Ggle Calendar & ESNA Plug-in it still shws the upcming recurring meetings. Hwever, if lgged int the WebEx site (http://jabilmeetingcenter.webex.cm) it will shw all ccurrences f the meeting were remved. Hw des this impact yu? Users are unaware their meeting has been cancelled until they try and start/launch the meeting. Hw will this be fixed? A sftware patch will be released in apprximately 3 weeks and an update will fllw. Entry / Exit Call Settings In rder t change the Entry / Exit settings (ie. Annunce Name, Beep, Nne). Please cntact the Cnferencing Supprt Desk via at OR call ne f the numbers lcated here: This is the ONLY way t change these settings.

11 WebEx / ESNA Templates Please be aware that an ESNA template is nly used t push cnfiguratin t WebEx each time a Ggle Calendar invitatin is created and includes WebEx. The template cnfiguratin is NOT saved t WebEx. WebEx has their wn templates that can be setup after yu lgin. If there is a need t save a special WebEx template, then the meeting must be scheduled directly via WebEx (http://jabilmeetingcenter.webex.cm) and NOT via the Ggle Calendar plug-in (ESNA). Jabil Cnferencing Supprt (Audi/WebEx) T receive Cnferencing Supprt fr any issue, please cntact the Cnferencing Supprt Desk via at OR call ne f the numbers lcated here: Cnferencing Supprt is NOT handled thrugh the Jabil Service Desk

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