Job Profile. Job Title: School Communications Officer. Date Completed: June 5 th Job Reference Number: T5PC004. Tier: Tier 5. Job Band: Band 3.

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1 Job Title: School Communications Officer Date Completed: June 5 th 2014 Job Reference Number: T5PC004 Tier: Tier 5 Job Band: Band 3. Functional Area: People Commissioning Accountable to: Lead Strategic Commissioner for Intelligence Job Profile Job Dimensions: The role liaises directly with all schools (Head teachers and support staff) and ECC services who deliver to schools. It co-ordinates communications with schools on behalf of the Director for Commissioning, Education and Learning, and the senior management team. There may be line management requirements in overseeing an apprenticeship placement. There are no budgetary responsibilities The Role: Education and Learning as part of People Commissioning is undergoing transformational change in its commissioning and delivery to schools in Essex. The School Communications Officer will: Play a key role in supporting these changes with efficient communication channels and ensuring clear communications from a wide range of services. Create and edit content liaising with subject matter experts across the service ensuring that content is simple, accessible and school focussed. Operate under tight financial constraints and deliver enhanced and new functions across ECC s communication channels to support schools to access the information and services they require. Support ECC s work to ensure school improvement. This issue: 01 October

2 Job Purpose Summary: The purpose of this job is to ensure that Education and Learning service has an effective communications strategy for its schools, thereby supporting ECC s drive for school improvement and better outcomes for all children and young people Key Responsibilities and Accountabilities: Non Line Manager Core Accountabilities Understand the needs of your customers and deliver the best possible outcomes through exemplar behaviour in accordance with ECC s Values and Core Organisational Behaviours. Work flexibly and collaboratively across structural boundaries in support of key outcomes. To contribute to development of organisational capability by taking ownership of your own training and development, including identifying and taking part in training and development activity and responding to feedback on performance. Thinking creatively, challenging the norms, and constructively challenging those around them (including those more senior) to ensure continuous improvement and commercial astuteness, and inspire the same in colleagues. Take responsibility for identifying and actioning areas of risk including Health and Safety and Business Continuity. Work as part of project or process teams as required under the new operating model, ensuring excellent cross functional output. Role Specific Accountabilities (maximum 10) Ensure the Education and Learning service delivers a range of new functions for the schools portal, ensuring best value for money, accurate and timely information and more efficient processes. Manage the planning and production of Education Essex, the weekly schools e-newsletter, whilst engaging with appropriate stakeholders to coordinate high quality and timely communications with schools, to achieve high customer satisfaction. Coordinate specialist skills and knowledge across stakeholders to ensure the continued enhancement of the school portal to project deadlines, ensuring that it becomes a key enabler in ECC s transformation of Education and Learning services. Coordinate content production including editing and reviewing content for the school portal, ensuring it is suitable for the target audience, easy to access and useful.

3 Provide communications advice and guidance relating to all channels, including web based channels, to all services delivering to schools, ensuring consistent brand messages, in line with an agreed editorial style. Ensure compliance with all external and internal regulations concerning web based and communications information, such as data protection. Work collaboratively with schools to coordinate responses to critical incidents to ensure the best overall outcome for Head teachers, staff, young people and the public. Knowledge, Skills and Experience (maximum 10): Evidence of the ability to develop and sustain effective relationships with a diverse range of stakeholders. Experience of working with schools, with broad understanding of the school environment and current issues affecting schools. Understanding of Sharepoint 2010 content management system and/or other web based systems to publish and develop content. Experience of working in a communications or information role, ideally within a school, public sector organisation or Local Authority. Evidence of sound copywriting, editing and proof reading skills. Ability to work to pace and meet deadlines under pressure. Ability to provide advice on communication issues Ability to analyse issues, think innovatively and solve problems Competencies and Behaviours: The postholder must behave in accordance with ECC s Values and Behaviours. Non Leadership Behaviour Matrix. These behaviours are intended for ECC team members and independent contributors. SECTION BELOW APPLICABLE FOR BANDS 1-5 WITHOUT LINE MANAGEMENT OR MANAGEMENT RESPONSIBLITY. CLEAR By being clear about my role and the service that I provide, I help ECC deliver successful outcomes for the Essex community.

4 ACCOUNTABLE By taking personal responsibility for my actions and the achievement of my objectives, I understand how I contribute to improving ECC s performance. INNOVATE By being open to change and putting forward my ideas to adapt and improve services, I play a role in improving ECC s performance. TRUST By building trusting relationships with my team and ECC s customers I contribute to the success of my team and of ECC. CUSTOMER CENTRIC By understanding and delivering against the needs of my customers, I help to deliver the best possible outcomes for the wider Essex community. DELIVER By consistently meeting or exceeding quality standards, deadlines and achieving my personal goals, I help my team to deliver effective services to the wider Essex community. DRIVE By taking the initiative to get my job done I contribute to the success of my team and ultimately improve outcomes for the Essex community. SELF-AWARENESS By understanding my own personal style and how this affects how I behave, I find the best way to work with my colleagues and customers. Work Style: Flexible office based. A flexible office based employee will have a main base but will either attend regular meetings, and/or work flexibly on a more frequent basis. Safeguarding: Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. Role Requirement: This role does not require a DBS (CRB) check.

5 JP Owners Signed Date Pippa Shukla 6 th June 2014 Pre-employment Checks: Role Requirement: Not working with children or vulnerable adults, in a specified place or in a specified post. Pre-Employment Check Self Declaration (Unspent convictions only) Definition A declaration of unspent convictions must be completed by all employees who do not work directly with vulnerable adults or children. References A minimum of two employer references will be required - one of which must be the last employer. Any gaps of 4 weeks or more will be explored by the manager at interview stage. Where requested by the manager additional character references will be taken up. Medical All new recruits are required to complete a medical health declaration. ID/ Eligibility to work in the UK Proof is required in line with UK Visa and Immigration requirements and original documentation will be sought i.e. passport or full birth certificate. Regulatory qualifications and professional registration (subject to role) Original qualification certificates and proof of registration with a professional body is required (if applicable). Protocol Check (SCF - Children s Social Care Team only, now known as Family Operations) A check against the individuals name on the Social Care electronic database will be administered.

6 Safer Recruitment Consultant Signed Date