Secondment opportunities will be considered as will Job Share, part time and other flexible working requests.
|
|
- Beryl Paul
- 8 years ago
- Views:
Transcription
1 Corporate Services IT Services, Service Delivery ITSM Team - Self-Service and Knowledge Process Manager Available immediately for a fixed term to 31 July 2016 Secondment opportunities will be considered as will Job Share, part time and other flexible working requests. The Service Delivery team has recently been created within IT Services as an outcome of one of the project streams within the University wide OneIT transformation project. It has sought to introduce a revised approach to working practices that will give the University the IT services that enable it to meet its strategic objectives. The project has over recent months worked to develop the major ITSM functions and processes, including: Service Desk Incident Management Request Fulfilment Change Management Problem Management Configuration Management Asset Management Knowledge Management Furthermore, the project has developed the ServiceNow tool as a way to underpin and deliver these processes on a practical day to day basis. This role exists as part of the Service Delivery project team, working across all areas of IT Services, gathering requirements from stakeholder groups, owning and managing the Self-Service and Knowledge process that will bring benefits to the operation of IT Services and the wider University. You will work with the wider business ensuring that the development of the process is aligned and brings demonstrable value to the University Strategic goals. You will work as part of the Service Delivery team and will contribute to the management of all process but will have specific ownership for Self-Service and Knowledge Management. This is an exciting opportunity in a high profile and strategically important project for the University. The successful candidate will have to opportunity to shape the future of the Service Delivery process across the whole of IT Services.
2 Previous applicants need not apply University Grade 7 ( 31,342-37,394 p.a. pro-rata.) Informal enquiries may be made to Peter Twomey, Service Delivery Manager tel +44 (0) , p.twomey@leeds.ac.uk Closing Date: 24 March 2015 Interviews are expected to be held early April 2015 Ref: CSUIT1022
3 Job Description Responsible to: Head of Service Delivery / Service Delivery Manager Reports to: Service Delivery Manager Main duties and responsibilities Promote across the University at any level the best practice approach for Self Service and knowledge process, explaining the benefits that each of the process will bring. Be accountable for the self-service process, specifically: o To ensure the continued development of self-service tools and process o To ensure the continued development and inclusion of automation o To ensure that self-service is documented in a central system and in a consistent way o To integrate with other service management processes. o To support Configuration Management by ensuring changes to infrastructure are reflected in the Configuration Management Database o To use key performance indicators to measure and assess the effectiveness of The process Be accountable for the knowledge process, specifically: o To provide guidance and support to ensure that articles are appropriately evaluated in order to confirm use and suitability. o To ensure that articles are documented in a central system and in a consistent way o To provide a knowledge management process that strikes an appropriate balance between pragmatism and bureaucracy o To integrate with other service management processes to allow authorised changes to be tracked, unauthorised changes to be identified and the true impact of change to be understood o To use key performance indicators to measure and assess the effectiveness of the knowledge management process Quality assure the knowledge process and individual articles to ensure that contributors are making the high quality well thought out submissions. Provide structured feedback to all parties involved in knowledge management Support the Service Delivery teams to ensure that customer support is being run in the most effective and efficient manner. Manage the process, not necessarily the data within the process. Monitor and Review the use of process: o Providing regular summary reports to the Senior Management Group. o Own and manage the process Risk, Issue and CSIP logs. o Advise Managers of process breaches and additional training requirements
4 Develop appropriate training material for the use of the process and associated tools. Plan and agree within the Service Delivery team the appropriate priorities for the support and development of each of the individual process and associated tools. Be able to deputise for any other process manager or the Service Delivery Manager as required. Assist Managers with the training and use of any process within their teams. Provide direction to the ITSM analysts giving them scope and priorities so that they can run their own day to day work load. Any other duties commensurate with the grading and scope of the role Career Expectations The University of Leeds is committed to developing its staff. All staff participate in the Staff Review and Development scheme and we continue to work with individuals, supporting them to maximise their potential. Progression to a higher grade is dependent on an individual taking on an increased level of responsibility. Vacancies that arise within the area or across the wider University are advertised on the HR website to allow staff to apply for wider career development opportunities. University Values All staff are expected to operate in line with the University s values and standards, which work as an integral part of our strategy and set out the principles of how we work together. More information about the University s strategy and values is available at
5 Person Specification Essential Demonstrate experience of supporting self-service and knowledge management processes in a complex organisation Demonstrate the ability to evaluate the requirements and lead the design of self-service solutions, aligning with best practice, customer needs and both IT and University strategies. Demonstrate the ability to communicate effectively to a range of audiences including choosing the most appropriate communication for the audience and the content. Demonstrate the ability to effectively negotiate and influence colleagues, stakeholders and customers, including experience of providing guidance and mentoring. Demonstrate the ability to effectively manage own workload and that of others to meet deadlines, reprioritising as required. Demonstrate the ability to work autonomously and as part of team Demonstrate experience of understanding the needs of the internal or external customer and keeping them in mind when taking actions or making decisions. Demonstrate the ability to apply quality standards to all tasks undertaken and to ensure that nothing is overlooked. Demonstrate Cross-Functional and Inter-Disciplinary awareness. Demonstrate experience of working across a range of Operational/Service Architecture including knowledge of the IT infrastructure and the IT applications and service processes used within the University Demonstrate the ability to experience of effectively managing resources. Show that you would be able to deputise for the Service Delivery Manager and other ITSM colleagues, by demonstrating previous work based experience Desirable Demonstrate the ability to demonstrate effective leadership and management experience and skills, aligned to the University s Leadership and Management Standard and the IT Behavioural Framework
6 Demonstrate experience of leading self-service and knowledge management processes in a complex organisation Demonstrate that you are working towards ITIL: 2011 expert qualification having achieved at least 10 ITIL qualification credits in any discipline. Additional Information Details of the terms and conditions of employment for all staff at the University, including information on pensions and benefits, are available on the Human Resources web pages accessible at The Partnership To be aware of and work in line with The Partnership working with students as members of a learning community to provide world class education and an excellent student experience. More information about the Partnership is available at Disclosure and Barring Service checks A Disclosure and Barring Service (DBS) Check is not required for this position. However, applicants who have unspent convictions must indicate this in the other personal details section of the application form and send details to the Recruitment Officer at disclosure@leeds.ac.uk. Disabled Applicants The post is located in the IT Services Building. Disabled applicants wishing to review access to the building are invited to contact the department direct. Additional information may be sought from the Recruitment Officer, disclosure@leeds.ac.uk or tel + 44 (0) Disabled applicants are not obliged to inform employers of their disability but will still be covered by the Equality Act once their disability becomes known. Further information for applicants with disabilities, impairments or health conditions is available in the applicant guidance.
This role is available immediately to internal candidates at the University of Leeds for a fixed term contract to 31 July 2016.
Corporate Services IT ITSM Service Solutions Administrator This role is available immediately to internal candidates at the University of Leeds for a fixed term contract to 31 July 2016. Working within
More informationInformal enquiries may be made to Karen Broadbelt, tel +44 (0)113 343 4333, email k.broadbelt@lubs.leeds.ac.uk (Tuesday to Friday)
Leeds University Business School Faculty HR Administrator (Maternity cover) We are looking to recruit a pro-active HR Administrator to join the Faculty HR Team. Providing support and guidance to managers
More informationGraduate School Manager and Education Service Functional Manager (Programme Support)
Student Education Service Faculty of Performance, Visual Arts and Communications Graduate School Manager and Education Service Functional Manager (Programme Support) Fixed Term from 7 December 2015 until
More informationInformal enquiries may be made to Nick East or Rob Spencer, tel +44 (0)113 343 6023, email n.east@adm.leeds.ac.uk or r.j.spencer@adm.leeds.ac.
Corporate Services Alumni and Development Database Assistant Based within the Development Services team, you will be playing a key role in engaging more than 200,000 Leeds graduates worldwide, keeping
More informationCareer Pathway: Successful completion of a 5 year probationary period leading to appointment to grade 9 Associate Professor.
Faculty of Engineering School of Mechanical Engineering University Academic Fellow Robotics and Autonomous Systems Robotics and Autonomous Systems (RAS) are one of the few technologies that have the potential
More informationCareer Pathway: Successful completion of a 5 year probationary period leading to appointment to grade 9 Associate Professor.
Faculty of Engineering School of Electronic and Electrical Engineering University Academic Fellow Bionanoelectronics The School of Electronic and Electrical Engineering s Bionanoelectronics research focuses
More informationFaculty of Environment Institute for Transport Studies. University Academic Fellow Big Data and Transport Modelling
Faculty of Environment Institute for Transport Studies University Academic Fellow Big Data and Transport Modelling With a vision and drive to develop a prestigious internationally competitive research
More informationHow To Be An Itil Service Desk Manager
Job Description Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: ER035 Salary: Grade LM1(Points 32-35) Commencing 31,006 with progression
More informationWe have introduced the title of Associate Professor for our grade 9 academic staff, which is equivalent to Senior Lecturer.
Faculty of Engineering School of Computing Lecturer / Associate Professor in Computer Science We have introduced the title of Associate Professor for our grade 9 academic staff, which is equivalent to
More informationMiddlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager
Middlesbrough Manager Competency Framework + = Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework Background Middlesbrough Council is going through significant
More informationAll those working in Unipol are jointly employed by Unipol Student Homes and the University of Leeds.
Unipol Student Homes Digital and Social Marketing Coordinator Full time fixed term for two years This exciting and challenging new post reflects the high priority we are giving to expanding Unipol s digital
More informationJ O B S P E C I F I C A T I O N
J O B S P E C I F I C A T I O N DIRECTORATE: DIVISION/SECTION/UNIT: Culture, Tourism, Sport & Leisure UNIT MANAGER: Steve Hopkins POST TITLE: Senior Digital Marketing Officer JOB FAMILY & ROLE PROFILE:
More informationSenior Project Manager
Senior Project Manager IT Services Portfolio & Project Management Office Salary Grade 8-40,046 to 45,053 per annum Open Ended Contract Ref: CSE00868 At Leicester we re going places. Ranked in the top-12
More informationSenior Project Manager (Web Content Management)
Senior Project Manager (Web Content Management) IT Services Portfolio & Project Management Office Salary Grade 8-40,046 to 45,053 per annum Fixed term contract for 2 years (** see below for contract information)
More informationFaculty of Engineering School of Electronic and Electrical Engineering. University Academic Fellow Smart Energy Systems
Faculty of Engineering School of Electronic and Electrical Engineering University Academic Fellow Smart Energy Systems With a vision and drive to develop a prestigious internationally competitive research
More informationDerbyshire Constabulary
h Derbyshire Constabulary Job Description Closing Date Wednesday 28 October 205 at midday HR Service Centre Contact Rachael Stone Tel int 733 00 Extl 0300 330 330 Role Title Technical Support Manager Grade
More informationOXFORD CITY COUNCIL. Chief Executive Executive Director: Peter Sloman. Human Resources. FURTHER PARTICULARS FOR THE POST OF Human Resources Manager:
OXFORD CITY COUNCIL Chief Executive Executive Director: Peter Sloman Human Resources FURTHER PARTICULARS FOR THE POST OF Human Resources Manager: The specific details of the post are as follows:- GRADE:
More informationJOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE:
JOB SPECIFICATION JOB TITLE: GRADE: Service Support Manager SMP ORGANISATION CHART: JOB PURPOSE: Management responsibility for the Service Support within the Trust delivering an efficient and cost effective
More informationUoD IT Job Description
UoD IT Job Description Role: Projects Portfolio Manager HERA Grade: 8 Responsible to: Director of IT Accountable for: Day to day leadership of team members and assigned workload Key Relationships: Management
More informationCorporate Services Directorate Number of staff responsible for 7 Budget responsibility ( )
Role Profile template Job Title Service Desk Manager Barnet Band and scale range BBB 47-50 Reports to Head of IS Service area Corporate Services Directorate Number of staff responsible for 7 Budget responsibility
More informationManager HR Systems and Analytics
Manager HR Systems and Analytics Human Resources Group, Shared Services Branch The Manager HR Systems and Analytics is responsible for managing all HR systems including the development and the implementation
More informationJob Title: Business Continuity and Emergency Planning Support Officer
Date completed: 02.01.2014 Job Title: Business Continuity and Emergency Planning Support Officer Job Reference Number: P02368 Job Band: Band 4 Functional Area: Adult Operations Accountable to: Senior Operational
More informationJob Grade: Band 5. Job Reference Number:
Job Title: Business Analyst Job Grade: Band 5 Directorate: Job Reference Number: People and Transformation P01216 The Role: This is a challenging role working with and across all services to support the
More informationHOME GROUP LIMITED JOB DESCRIPTION
Ref No: HGL 1 JOB DETAILS HOME GROUP LIMITED JOB DESCRIPTION Job Holder: Job Title: IS Service Desk Manager Reports to: Head of IS Service Management Date: August 2012 2 JOB PURPOSE To lead the IS service
More informationJob description Customer Care Team Leader (Engagement)
Job description Customer Care Team Leader (Engagement) Main purpose of job The Customer Care Team Leader will manage the day to day running of the internal Customer Care engagement team, ensuring it provides
More informationUNIVERSITY OF LINCOLN JOB DESCRIPTION CONTEXT
JOB TITL DPARTMNT LOCATION Financial Systems Manager Finance Brayford Pool, Lincoln UNIVRSITY OF LINCOLN JOB DSCRIPTION JOB NUMBR FS6123 GRAD 6 DAT November 2015 RPORTS TO Senior Finance Manager CONTXT
More informationUniversity Academic Fellow Surface Analysis and Surface Engineering in Tribology and Corrosion
Faculty of Engineering School of Mechanical Engineering University Academic Fellow Surface Analysis and Surface Engineering in Tribology and Corrosion With a vision and drive to develop a prestigious internationally
More informationINFORMATION TECHNOLOGY & MEDIA SERVICES
INFORMATION TECHNOLOGY & MEDIA SERVICES Head of IT Operations Permanent, Full-time Grade SENIOR STAFF: Salary to be determined by the Vice Chancellor De Montfort University is home to more than 27,000
More informationJ O B S P E C I F I C A T I O N
J O B S P E C I F I C A T I O N DIRECTORATE: Information and Business Change DIVISION/SECTION/UNIT: Oracle Solution Management Team UNIT MANAGER: Sarah Caulkin POST TITLE: Oracle Solution System Administrator
More informationDepartment Technical Manager
About The Job. Department of Automatic Control and Systems Engineering Faculty of Engineering Department Technical Manager Pursue the extraordinary Overview About the Faculty The Faculty of Engineering
More informationJob Profile. Job Title: School Communications Officer. Date Completed: June 5 th 2014. Job Reference Number: T5PC004. Tier: Tier 5. Job Band: Band 3.
Job Title: School Communications Officer Date Completed: June 5 th 2014 Job Reference Number: T5PC004 Tier: Tier 5 Job Band: Band 3. Functional Area: People Commissioning Accountable to: Lead Strategic
More informationTransformation Service Customer Services Advert text for vacancy for Desktop Manager
Transformation Service Customer Services Advert text for vacancy for Desktop Manager Information and Communication Technology (ICT) is delivered through the Transformation Services Division as a central
More informationRecruitment and Selection Procedure
Recruitment and Selection Procedure INTRODUCTION The College aims to attract, select and retain the best candidate to any given vacancy within the college. The College is committed to safeguarding and
More informationJOB DESCRIPTION. 4. DEPARTMENT: Faculty of Education and Children s Services - Department of Initial Teacher Education (ITE)
JOB DESCRIPTION 1. JOB TITLE: Senior Lecturer in Art Education 2. HRMS REFERENCE NUMBER: HR14486 3. ROLE CODE: FINSLTSR5 4. DEPARTMENT: Faculty of Education and Children s Services - Department of Initial
More informationJOB DESCRIPTION. Support Registry Services Department: Contribute to the wider function of the Registry Services Department as and when necessary.
JOB DESCRIPTION 1. JOB TITLE: Senior Data Analyst 2. HRMS REFERENCE NUMBER: HRMS/14112 3. ROLE CODE: SDARS 4. DEPARTMENT: Registry Services 5. ORGANISATION CHART: See attached sheet 6. JOB PURPOSE: Statutory
More informationLocation including building: University wide (Lansdowne Campus/Talbot Campus)
Job Description Post/Job Title: Principal Test Analyst Post holder: Ref: School/Support Service: Group/Section: ITS62 IT Services IT Test Team - Governance Location including building: University wide
More informationMarket Research Data Analyst Market Research Office
Market Research Data Analyst Market Research Office Closing date 17 August 2014 Ref: R140248 Contents About Aston University Welcome from Professor Helen Higson Job description Person specification Salary
More informationEnvironment Sustainability and Highways
Job Title: Marketing Intelligence Officer Job Grade: Band 4 Directorate: Environment Sustainability and Highways Job Reference Number: P01851 The Role The Marketing Intelligence Officer will: Devise intelligence
More informationHuman Resources Systems Advisor (Partners) Job Profile
Human Resources Systems Advisor (Partners) Job Profile About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health and care professions. We were set up to protect
More informationTeam Leader Job Profile
Team Leader Job Profile About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health professions, set up to protect the public. To do this, we keep a register of
More informationJOB DESCRIPTION: Senior Manager HR & Talent Management
JOB DESCRIPTION: Senior Manager HR & Talent Management RESPONSIBLE TO: RESPONSIBLE FOR: Group Director The overall management and development of all aspects of HR and Talent Management for the company,
More informationJOB DESCRIPTION. 1. JOB TITLE: LIS Graphic Design Manager 2. HRMS REFERENCE NUMBER: HRMS/13338 3. ROLE CODE: GDMGRLIS
JOB DESCRIPTION 1. JOB TITLE: LIS Graphic Design Manager 2. HRMS REFERENCE NUMBER: HRMS/13338 3. ROLE CODE: GDMGRLIS 4. DEPARTMENT: Learning and Information Services 5. ORGANISATION CHART: 6. JOB PURPOSE:
More information(Financial Accounting Team)
Job Title: Accounting Technician (Financial Accounting Team) Job Grade: Band 3 Band 4 Directorate: Finance Job Reference Number: P02279 The Role As part of the Financial Compliance Team, you will report
More informationITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting
ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting Date November 2011 Company UXC Consulting Version Version 1.5 Contact info@uxcconsulting.com.au http://www.uxcconsulting.com.au This summary
More informationJ O B S P E C I F I C A T I O N
J O B S P E C I F I C A T I O N DIRECTORATE: Corporate Services DIVISION/SECTION/UNIT: Information and Business Change / ICT Services / Solutions Software UNIT MANAGER: POST TITLE: JOB FAMILY & ROLE PROFILE:
More informationRecruitment and Helpdesk Co-ordinator EHA3134
It is important to note that this job description is a guide to the work you will be required to undertake. It may change from time to time to meet the needs of the service. It does not form part of your
More informationTeam Leader Job Profile
Team Leader Job Profile About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health professions, set up to protect the public. To do this, we keep a register of
More informationCambridge Judge Business School Further particulars
Cambridge Judge Business School Further particulars JOB TITLE: REPORTS TO: EMBA EXTERNAL RELATIONS MANAGER EMBA EXECUTIVE DIRECTOR Background The Executive MBA (EMBA) is a major teaching programme of Cambridge
More informationCustomer Relationship Management (CRM) and Data Officer. Reference No: 0115 15. Grade:
Job Title: Customer Relationship Management (CRM) and Data Officer Reference No: 0115 15 Reports to: Access to Higher Education Manager Grade: D Working Hours: 37 hours per week Faculty / Service: Marketing
More informationITIL Foundation for IT Service Management 2011 Edition
ITIL Foundation for IT Service Management 2011 Edition ITIL Rev 03.12 3 days Description ITIL (IT Infrastructure Library) provides a practical, no-nonsense framework for identifying, planning, delivering
More informationAPPLICATION PACK PROJECT MANAGER HR SOFTWARE
APPLICATION PACK PROJECT MANAGER HR SOFTWARE The Donkey Sanctuary Sidmouth Devon EX10 0NU England 00 44 (0) 1395 578222 Application Information The Donkey Sanctuary is a UK based charity working worldwide
More informationStrategy Manager: Business and Performance Management
Job Title: Strategy Manager: Business and Performance Management Job Grade: Band 7 Directorate: Job Reference Number: Schools, Children and Families P00905 The Role Deputise for the Head of Early Years
More informationJOB DESCRIPTION. 1. JOB TITLE: Lecturer in Spanish//Hispano-American Studies 2. HRMS REFERENCE NUMBER: HR14497 3.
JOB DESCRIPTION 1. JOB TITLE: Lecturer in Spanish//Hispano-American Studies 2. HRMS REFERENCE NUMBER: HR14497 3. ROLE CODE: FINLEC 4. DEPARTMENT: Modern Languages 5. ORGANISATION CHART: Reports to the
More informationLecturer Job Description - Maths Graduate
Lecturer Job Description - Maths Graduate Date : May 2014 Reports to : Section Leader, Skills for Life Introduction Bicton College s Values are embodied in the following statements: We are student focussed
More informationPrincipal Job Description
Anfield School Anfield International Kindergarten Anfield International Kindergarten & Nursery Principal Job Description RESPONSIBLE TO: The School Board INTRODUCTION: This job description is based on
More informationBusiness Support Service Development Manager
Job Profile Job Title: Business Support Service Development Manager Date Completed: 17/12/2014 Job Reference Number: T5CS0021 Tier: Tier 5 Job Band: Band 6 Functional Area: Corporate Services Accountable
More informationJob description HR Advisor
Job description HR Advisor Main purpose of job To work closely with colleagues in the HR Business Partner team along with the wider PDO directorate to ensure delivery of a first class, professional and
More informationWirral Council: Job Role Descriptor HR USE ONLY
Wirral Council: Job Role Descriptor Job Role: Service: Reports to: No. of Subordinates: Job Role Ref: Job Family: Grade: Senior ICT Technician ICT Services Team Leader/Group Leader 0 HR USE ONLY CSUP Corporate
More informationVACANCY NOTICE TREASURY SOLICITOR S DEPARTMENT COMMERCIAL LAWYERS JANUARY 2015
VACANCY NOTICE TREASURY SOLICITOR S DEPARTMENT COMMERCIAL LAWYERS JANUARY 2015 Page 1 of 11 TABLE OF CONTENTS HEADLINE INFORMATION... 3 VACANCY DESCRIPTION... 4 WORK OF THE DEPARTMENT... 5 THE PERSON SPECIFICATION...
More informationJOB DESCRIPTION. 1. JOB TITLE: Senior Lecturer in Business and Management. 4. DEPARTMENT: Business Strategy, Finance and Entrepreneurship
JOB DESCRIPTION 1. JOB TITLE: Senior Lecturer in Business and Management 2. HRMS REFERENCE: HR/15117 3. ROLE CODE: FINSLTSR5 4. DEPARTMENT: Business Strategy, Finance and Entrepreneurship 5. ORGANISATION
More informationABOUT LOUGHBOROUGH UNIVERSITY MARKETING AND ADVANCEMENT WEB DESIGNER JOB REF: REQ15259 APRIL 2015
ABOUT LOUGHBOROUGH UNIVERSITY MARKETING AND ADVANCEMENT WEB DESIGNER JOB REF: REQ5259 APRIL 205 As part of the University s ongoing commitment to redeployment, please note that this vacancy may be withdrawn
More informationHR Administrator (Recruitment) Job Description
HR Administrator (Recruitment) Job Description An exciting opportunity has arisen for an enthusiastic administrator to join our HR team. The successful candidate will be responsible for all essential recruitment
More informationWorks closely with all members of the Training and Consultancy team, and the wider Operations, Fundraising and Marketing directorate.
Job description Training Officer Main purpose of job The main purpose of this role is to co-ordinate the department s training and marketing activities provide market intelligence to the Training team
More informationTo have an overview of ICT Administration and Technical support in order to provide a consultancy service to schools.
Job Description Job Title: Service Delivery Manager Team: Grade: PO7 Service: Education ICT Job Number: Date last updated: September 2015 SAFEGUARDING, EQUALITY AND DIVERSITY We are committed to safeguarding
More informationITIL V3 Sample Questions Page 1 of 15 Sample ITIL version 3 Foundation Examination. Instructions
Page 1 of 15 Sample ITIL version 3 Foundation Examination Instructions 40 questions should be attempted. There are no trick questions. You have 60 minutes to complete this paper. Candidates sitting the
More informationClient Services Manager Self and contribution to Team. Information Services
POSITION DESCRIPTION Position Title: Responsible To: Responsible For Position Purpose: Helpdesk Support Analyst Client Services Manager Self and contribution to Team The Helpdesk Support Analyst is responsible
More informationJOB DESCRIPTION. 1. JOB TITLE: Senior Lecturer (MA Special Educational Needs)
JOB DESCRIPTION 1. JOB TITLE: Senior Lecturer (MA Special Educational Needs) 2. HRMS REFERENCE NUMBER: HRMS/13233 3. ROLE CODE: FINSLTSR5 4. DEPARTMENT: Faculty of Education & Children s Services, Department
More informationVACANCY NOTICE HM REVENUE AND CUSTOMS LITIGATION AND ADVISORY LAWYERS JANUARY 2015
VACANCY NOTICE HM REVENUE AND CUSTOMS LITIGATION AND ADVISORY LAWYERS JANUARY 2015 Page 1 of 11 TABLE OF CONTENTS HEADLINE INFORMATION... 3 VACANCY DESCRIPTION... 4 WORK OF THE DEPARTMENT... 5 THE PERSON
More informationJob Profile. Postholder will be required to determine liability and quantum on claims made against the Authority.
Job Profile Job Title: Claims Handler Date Completed: October 2014 Job Reference Number: T7CS002 Tier: Tier 7 Job Band: Band 3 Functional Area: Corporate Services Accountable to: Insurance Manager Job
More informationJOB DESCRIPTION. To take design and developmental responsibility for the University s outward-facing web sites in liaison with the Web Manager.
1. JOB TITLE: Front-End Developer JOB DESCRIPTION 2. HRMS REFERENCE NUMBER: HR15008a 3. ROLE CODE: WEBDEVMRA 4. DEPARTMENT: Marketing Recruitment and Admissions 5. ORGANISATION CHART: See Appendix A 6.
More informationInformation Security Lead (BISRID_054) Solution Architect, (Head of Business Assurance)
Job Description Job Title: Reports to: Team: Location: Information Security Lead (BISRID_054) Solution Architect, (Head of Business Assurance) BIS Nelson Job Purpose To be responsible the organization
More informationJOB DESCRIPTION. 1. JOB TITLE: Senior Lecturer in Sport Management. 4. DEPARTMENT: Sport and Community Engagement
JOB DESCRIPTION 1. JOB TITLE: Senior Lecturer in Sport Management 2. HRMS REFERENCE NUMBER: HR14176 3. ROLE CODE: FINSLTSR5 4. DEPARTMENT: Sport and Community Engagement 5. ORGANISATION CHART: 6. JOB PURPOSE:
More informationScience and Engineering Professional Framework
Contents: Introduction... 2 Who is the professional framework for?... 2 Using the science and engineering professional framework... 2 Summary of the Science and Engineering Professional Framework... 3
More informationA job description and further details including organisation charts are attached.
HR Manager Up to 45,000 Colchester, Essex Ref: 15-109 Do you have the proven HR expertise and personal ambition to take the next step in your management career? Are you ready for a managerial role that
More informationJob Description. Head of Academic Skills Resources Department/School: Academic Skills Centre (ASC) Grade: 8
Job Description Job title: Head of Academic Skills Resources Department/School: Academic Skills Centre (ASC) Grade: 8 Location: LTEO Job purpose To manage the academic skills resources, activities and
More informationEnvironment Sustainability & Highways
Job Title: ICT Contract Manager Job Grade: Band 5 Directorate: Environment Sustainability & Highways Job Reference Number: P01265 The Role The ideal candidate for this role would be a perceptive, technically
More informationFinance Business Partner
Job Title: Finance Business Partner Job Grade: Band 6 Band 7 Directorate: Job Reference Number: Corporate Services P01410 The Role Part of a Finance Business Partnering Team, you will report to the Senior
More informationBest Interests Assessor Senior Practitioner
Job Title: Best Interests Assessor Senior Practitioner Job Grade: Band 5 Directorate: Adults, Health and Community Wellbeing The Role Job Reference Number: P02163 To assist with the quality checking and
More informationLeeds Beckett University Job Description
Leeds Beckett University Job Description Ref: HRD292032A Faculty/Service Section Post Designation Corporate Services Human Resources HR Systems Analyst Grade 6 Post to which directly responsible Posts
More informationJob Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028
Job Description and Person Specification Job Title: Business Analyst Post Number: HCI.C24 JE Ref: JE028 Grade: PO1 (SCP 35 39) Other payments: Service: Progression: Hours per week: Accountable to: N/A
More informationJob Pack. Appointment of Investigators. Information for candidates. Job Description. Person Specification
Job Pack Appointment of Investigators Information for candidates Job Description Person Specification Information for candidates Location 2 Marsham Street, Westminster. Please note that to work in this
More informationJOB DESCRIPTION. 1. JOB TITLE: Senior Lecturer in Computer Science (Cyber Security)
JOB DESCRIPTION 1. JOB TITLE: Senior Lecturer in Computer Science (Cyber Security) 2. HRMS REFERENCE NUMBER: HR14196 3. ROLE CODE: FINSLTSR5 4. DEPARTMENT: Department of Computer Science Faculty of Science
More informationThe Newcastle upon Tyne Hospitals NHS Foundation Trust. IT Change Management Policy and Process
The Newcastle upon Tyne Hospitals NHS Foundation Trust Version No.: 2.0 Effective From: 16 July 2015 Expiry Date: 16 July 2018 Date Ratified: 5 June 2015 Ratified By: Director of IT 1 Introduction IT Change
More informationPART-TIME ADMINISTRATIVE ASSISTANT 2) - PERSONNEL REF:
Winstanley College is a large sixth form college specialising in AS/A levels. Judged outstanding by OFSTED the College is regularly towards the top of the league tables and has an excellent reputation
More informationJOB DESCRIPTION. Line management. Programme leader BSc Applied Psychology
JOB DESCRIPTION 1. JOB TITLE: Senior Lecturer in Psychology 2. HRMS REFERENCE NUMBER: HR14094a 3. ROLE CODE: FINSLTSR5 4. DEPARTMENT: Psychology 5. ORGANISATION CHART: Head of Psychology Deputy Heads Line
More informationCambridge Judge Business School Further particulars
Cambridge Judge Business School Further particulars JOB TITLE: REPORTS TO: SENIOR COMMUNICATIONS COORDINATOR (BRAND) HEAD OF CORPORATE COMMUNICATIONS & MARKETING Background The Senior Communications Coordinator
More informationJob Description - Regional Fundraising Manager
Job Description - Regional Fundraising Manager Main Purpose of Job The post-holder will lead on the co-ordination and development of fundraising activity and the delivery of a cost effective fundraising
More informationInformation for Applicants
Information for Applicants 1.0 Mission Statement of Southside Housing Association 1.1 At Southside Housing Association we care about place and community. 2.0 What does the Association Do? 2.1 Southside
More information24,006 - with possible progression to 25,771 per annum (pro rata for part time) Grade 5
Job Title Revenues Officer 3 (Job No. 000726) Service Area Financial Services Salary 24,006 - with possible progression to 25,771 per annum (pro rata for part time) Grade 5 Contract Permanent Hours 37
More informationVACANCY AVAILABLE Chief Executive s Department
VACANCY AVAILABLE Chief Executive s Department Senior ICT Officer (Infrastructure) Grade S.O. 2, SCP 30 36 ( 31,404-37,005) (starting salary is point 30-31,404) An exciting opportunity has arisen to assist
More informationPOSITION DESCRIPTION
POSITION DESCRIPTION SEPC s Mission: Supporting people with a life-limiting illness to live with dignity. Department: Position Title: Award: Hours of Duty: Responsible to: Performance Appraisal: Essential
More informationTo act as the area coroner in the Coronial Jurisdiction of Essex.
Job Title: Area Coroner for Essex Directorate: Customer Services Job Reference Number: P02378 The Role In partnership with Essex County Council, the Senior Coroner for Essex and the Coroners Service Manager
More informationJOB DESCRIPTION. 1. JOB TITLE: Senior Lecturer in Computer Science (Cyber Security)
JOB DESCRIPTION 1. JOB TITLE: Senior Lecturer in Computer Science (Cyber Security) 2. HRMS REFERENCE NUMBER: HR14195 3. ROLE CODE: FINSLTSR4 4. DEPARTMENT: Department of Computer Science Faculty of Science
More informationJOB DESCRIPTION. Director. Market Intelligence Officer. Outreach Manager. Web Project Manager Co-ordinator. Postgraduate
JOB DESCRIPTION 1. ROLE TITLE: Schools and Colleges Liaison Assistant 2. HRMS REFERENCE CODE: HRMS/13077 3. ROLE CODE: FINADMIN02 4. DEPARTMENT: Marketing Recruitment and Admissions 5. ORGANISATION CHART:
More informationKINGSTON MAURWARD COLLEGE JOB DESCRIPTION. 15,095.00 per annum which is Point 17 on the Support Staff Salary Scale
KINGSTON MAURWARD COLLEGE JOB DESCRIPTION Job Title: Post Reference No: Job Purpose: Reports to: Grade/Salary: Hours: Status: Safeguarding Status: MIS Data Administrator MIS15 To assist the College Information
More informationThe Advantages of Having a Work Life Balance Monitor
Online Hosted Solutions For Your Business Process Driven Business Automation Online HR Management Information Solution (HRIS) HR On-Boarding The Work Life Balance Calculator & Monitor Online Time Sheet
More informationCentral Services. Business Support Service JOB DESCRIPTION
Central Services Business Support Service JOB DESCRIPTION POST: GRADE: Grade: Band 12 RESPONSIBLE TO: A Head of Business Support STAFF MANAGED: Team Leaders. In some instance, a Business Support Manager
More informationRole Profile SUPPORT DESK ANAYLST TIER 2
Role Profile SUPPORT DESK ANAYLST TIER 2 COMPANY OVERVIEW Informa is one of the world s leading knowledge providers. We create and deliver highly specialised information through publishing, events, training,
More informationApplication Pack. ICT Support Assistant
Application Pack ICT Support Assistant CONTENTS 1. Letter from our Chief Executive 2. Job Advert 3. Job Description 4. Person Specification 5. Guidance notes for completing your application Letter from
More informationJob Description Solutions Lead
Solutions Lead Department: Group: Direct Line Manager: Direct Reports: Business Support Manager - Information Services Database Applications Analyst, Technical Business Analyst Delegations: Primary Location:
More information