Customer Service Cluster Manager

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Customer Service Cluster Manager"

Transcription

1 London Borough of Camden JOB PROFILE Cluster

2 POSITION TITLE: cluster manager DIRECTORATE: Culture and Environment DIVISION: Culture and customer service JOB FAMILY: SERVICE: service GRADE: PO6 REPORTS TO: Head of s JOB PURPOSE/CONTEXT Lead, advise and manage a team of customer service team leaders with expertise in, and responsibility for, front line service delivery across a cluster of aligned services. Ensure the specialist delivery needs of each service and their customer pool are balanced with the provision of cost efficient and customer focussed service access. PRINCIPAL ACCOUNTABILITIES (Key Results Areas Measurable) 1. Take responsibility for and lead the front line delivery of a number of service areas providing a coordinated cluster of services in a consistent, efficient and customer focussed manner and achieving set access targets and ongoing improvements in the customer experience. 2. Key responsibility for direct stakeholder relationship management with professional service areas within the assigned service cluster to ensure successful delivery of front line services to quality and quantity targets agreed with the Head of customer service and development team manager. 3. Act as the service lead and project manager of one access channel (telephony, channel shift or face to face access) responsible for the development and delivery of the customer service strategy and operational working of the assigned channel, including equity of access for hard to reach customer groups. 4. Contribute to the development and manage the delivery of key performance indicators across the group of team leaders, delivering a service which is in line with the overall customer service strategy and set performance measures. 5. Lead, manage and motivate employees across the variety of service areas within the assigned cluster to effectively deliver service objectives, ensuring coaching, appraisal and management systems are embedded and relevant HR procedures are adhered to. 6. Communicate and lead in the development of a performance and customer focussed culture where work processes, staff attitudes, IT systems and management approaches combine to maximise positive outcomes for the customer and minimise complaints.

3 7. Regularly evaluate and assess the operational working of the assigned service cluster alongside the service development team manager and other service cluster managers to successfully deliver a rolling programme of service improvement projects. 8. Influence, liaise and negotiate with professional service areas to ensure the processes and systems linking the front and back office are managed seamlessly and in a way which delivers value for customers in resolving enquiries. 9. Provide expert advice and report on the Council s delivery of front line services for both senior managers and Council executives and for staff in the cluster team act as the primary authority on service processes, advice and coordinated delivery across the cluster. 10. Manage assigned expenditure budget ensuring funds are appropriately allocated, spending is cost effective and planned budget is adhered to. 11. Collaborate with other services and contribute to the development of wider Council strategic policies and programmes ensuring the success of the organisation as a whole. 12. Ensure activities meet and integrate with organisational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care. STRUCTURE AD Culture & SM3 Head of SM3 Head of Library Other culture service heads Housing (Telephony lead) Environment (Channel Shift lead) Entitlements (F2F lead) PO6 x4 (processing) x1 x3 (processing) x2 x3 (reception) x2 PO2 Officer x6 x45 (processing) x5 x36 (processing) x23 x33.5 (reception) x23 SO2 Officer x2

4 KEY DECISIONS delivery and performance management Liaison with broad range of service areas to identify approach for coordinated front line service delivery Recruitment, development, succession planning and performance management of staff KEY CHALLENGES Requires ability to manage a team of customer service staff to deliver a service which focuses work processes, service performance and staff attitudes and behaviours on improving outcomes for customers whilst balancing their needs alongside Council budgets. COMMUNICATIONS AND WORKING RELATIONSHIPS Expected to respond to senior manager and Cabinet enquiries in relation to the service and provide expert advice on the assigned service cluster. Required to network broadly across the Council and particularly with professional service leads to maintain awareness of changes in agenda, approach or restrictions on service delivery and make arrangements to adjust front line service delivery accordingly. Adjust communication and stakeholder management style in order to balance liaison on behalf on the service cluster with staff leadership, motivation and advice on details of service delivery. DIMENSIONS Direct line management of approximately 5 staff, indirect management of Coordination and front line delivery of a group of integrated services (4-9 service areas within the cluster) QUALIFICATIONS Desirable qualifications or training required in one or more of the service areas within the cluster where knowledge of this service will determine understanding of its delivery. KNOWLEDGE Cultural change and staff motivation Front-line customer access processes, people and performance management Integrated service delivery Business process review Public service agenda s e.g. customer focus

5 SKILLS Excellent people management skills and understanding of their application within a front line customer access environment Excellent project and change management skills EXPERIENCE Working in a fast paced environment Successful delivery against service level performance systems Establishing a customer focused service and instilling a performance culture Negotiation and setting of service delivery standards in line with needs of multiple service areas Project management and delivery BEHAVIOURS Model Camden s WoW s at all times and ensure staff follow this example in all aspects of their work From Camden s behaviours framework: Core Behaviours L3 (These should be the main focus for Recruitment, MIP measurement, Personal development for this post) Adaptability service Drive improvement Working together Leading people Additional behaviours L3 Organisational awareness Building support

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources ROLE PROFILE Job Title Reports to Service area No. of staff responsible for Budget responsibility ( ) Performance Consultant (Fixed Term) Assistant Director for Human Resources HR 0 None Purpose of Job

More information

Number of staff responsible 11 for Budget responsibility ( ) 4,000,000. Purpose of Job:

Number of staff responsible 11 for Budget responsibility ( ) 4,000,000. Purpose of Job: Job Title Assistant Director, Policy, Intelligence and Analysis (incorporating Programme Director, Future Shape of the Council) Barnet Band and scale range 241-244 Reports to Director of Strategy (and

More information

Works closely with all members of the Training and Consultancy team, and the wider Operations, Fundraising and Marketing directorate.

Works closely with all members of the Training and Consultancy team, and the wider Operations, Fundraising and Marketing directorate. Job description Training Officer Main purpose of job The main purpose of this role is to co-ordinate the department s training and marketing activities provide market intelligence to the Training team

More information

Central Services. Business Support Service JOB DESCRIPTION

Central Services. Business Support Service JOB DESCRIPTION Central Services Business Support Service JOB DESCRIPTION POST: GRADE: Grade: Band 12 RESPONSIBLE TO: A Head of Business Support STAFF MANAGED: Team Leaders. In some instance, a Business Support Manager

More information

Final Version April 2014 JOB DESCRIPTION. Audit and Governance Manager. Corporate Governance and Support MAIN PURPOSE

Final Version April 2014 JOB DESCRIPTION. Audit and Governance Manager. Corporate Governance and Support MAIN PURPOSE JOB DESCRIPTION POST: SERVICE: GRADE: Audit and Governance Manager Corporate Governance and Support SE1 MAIN PURPOSE The Governance Manager will form part of the Council s bronze level of management and

More information

Job description Customer Care Team Leader (Engagement)

Job description Customer Care Team Leader (Engagement) Job description Customer Care Team Leader (Engagement) Main purpose of job The Customer Care Team Leader will manage the day to day running of the internal Customer Care engagement team, ensuring it provides

More information

Wirral Council: Job Role Descriptor HR USE ONLY

Wirral Council: Job Role Descriptor HR USE ONLY Wirral Council: Job Role Descriptor Job Role: Service: Reports to: No. of Subordinates: Job Role Ref: Job Family: Grade: Senior ICT Technician ICT Services Team Leader/Group Leader 0 HR USE ONLY CSUP Corporate

More information

Hospitality manager apprenticeship standard

Hospitality manager apprenticeship standard Hospitality s work across a huge variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers. These s generally specialise in a particular

More information

Team Leader Business Information Data Warehouse Business Information Data Warehouse

Team Leader Business Information Data Warehouse Business Information Data Warehouse Position Title Group/Team Location Reports to HR reference Team Leader Business Information Data Warehouse Business Information Data Warehouse Information Wellington Manager ICT Service Delivery Tertiary

More information

Lower Hutt Campus. The Open Polytechnic operates nation-wide as the specialist provider of vocational open and distance learning.

Lower Hutt Campus. The Open Polytechnic operates nation-wide as the specialist provider of vocational open and distance learning. POSITION DESCRIPTION Position Title: Responsible To: Position Purpose: Location: Employment Agreement: Direct Marketing Manager Marketing Manager, Marketing and Communications The Direct Marketing Manager

More information

Role Profile. Directorate Corporate Support Department Customer Service and Business Transformation

Role Profile. Directorate Corporate Support Department Customer Service and Business Transformation Role Profile Job Title Head of Customer Service Job No. (Office Use) C6029 Band/Band Range-(for career grades) Grade J Directorate Corporate Support Department Customer Service and Business Transformation

More information

Job Description. Sales & Distribution Support Director

Job Description. Sales & Distribution Support Director Job Description Job Title : Department : Sales Training Manager Sales & Distribution Support Reporting to (Job Title) : Sales & Distribution Support Director No of Direct Reports : 4 Titles of Direct Reports:

More information

BOROUGH OF POOLE JOB DESCRIPTION

BOROUGH OF POOLE JOB DESCRIPTION BOROUGH OF POOLE JOB DESCRIPTION SERVICE UNIT: Culture and Community Learning JOB TITLE: REF No: GRADE: I JE REF No: MLOGI RESPONSIBLE TO: Museum and Arts Manager WORKING DAYS: 2 days (14.8 hours) a week

More information

Technology Operations NI, BBC Northern Ireland Technology Operations Support Manager

Technology Operations NI, BBC Northern Ireland Technology Operations Support Manager Job Title: Grade: Department: Reports to: Server Specialist 7D Technology Operations NI, BBC Northern Ireland Technology Operations Support Manager Organisational Context The BBC is transforming the way

More information

Programme Manager Relationship Management System

Programme Manager Relationship Management System Programme Manager Relationship Management System Russam Ref 4573 Job Profile This document is a generic description for the role. Any specific requirements in the published advert should also be taken

More information

Role Profile. Leasehold Co-ordinator (LSE) - Career Ladder: Customer Services. - Level: Level 4. - Function: Leasehold

Role Profile. Leasehold Co-ordinator (LSE) - Career Ladder: Customer Services. - Level: Level 4. - Function: Leasehold Role Profile Role Title: Directorate: Department: Team: Leasehold Co-ordinator (LSE) Resident Services Local Services Regional Role Identifiers: - Career Ladder: Customer Services - Level: Level 4 - Function:

More information

Job description HR Advisor

Job description HR Advisor Job description HR Advisor Main purpose of job To work closely with colleagues in the HR Business Partner team along with the wider PDO directorate to ensure delivery of a first class, professional and

More information

Sub-section Content. 1 Formalities - Post title: Risk Consultant - Reports to: Head of Group Risk - Division: xxx - Location: xxx

Sub-section Content. 1 Formalities - Post title: Risk Consultant - Reports to: Head of Group Risk - Division: xxx - Location: xxx Sub-section Content 1 Formalities - Post title: Risk Consultant - Reports to: Head of Group Risk - Division: xxx - Location: xxx 2 Job Purpose - To support the implementation of an Enterprise Risk Management

More information

Web and Social Media Marketing Officer - LSTF

Web and Social Media Marketing Officer - LSTF Web and Social Media Marketing Officer - LSTF Grade: 7 Salary: 24,427 to 29,719 Status: Fixed Term Contract until 31 March 2015 Hours: 37 hours per week CLOSING DATE: 12noon Tuesday 21 May 2013 INTERVIEWS

More information

JOB AND PERSON SPECIFICATION. It has an annual budget of approximately 50 million and currently a staff of approximately 300.

JOB AND PERSON SPECIFICATION. It has an annual budget of approximately 50 million and currently a staff of approximately 300. JOB AND PERSON SPECIFICATION Job Title: Division Grade: HR Adviser - HR Operations Section G Reports To: Head of HR Operations General Information The Commonwealth Secretariat is the principal intergovernmental

More information

Wirral Council: Job Role Descriptor

Wirral Council: Job Role Descriptor Wirral Council: Job Role Descriptor Job Role: Service: Reports to: No. of Subordinates: Job Role Ref: Job Family: Grade: Human Resources Officer Human Resources and Organisational Development (HR & OD)

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Job Title: Division Grade: Reward Adviser G Reports To: Head of Organisational Development and Systems General Information The Commonwealth Secretariat is the principal inter-governmental

More information

Human Resources Systems Advisor (Partners) Job Profile

Human Resources Systems Advisor (Partners) Job Profile Human Resources Systems Advisor (Partners) Job Profile About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health and care professions. We were set up to protect

More information

RMBC s Governance Framework for Significant Partnerships

RMBC s Governance Framework for Significant Partnerships RMBC s Governance Framework for Significant Partnerships 1.0 Introduction 1.1 Corporate governance describes how organisations direct and control what they do. For a council, this includes how it relates

More information

Job No. (Office Use) Directorate Corporate Services Department Programme Management Office Reports to (Job Title) If No state reason

Job No. (Office Use) Directorate Corporate Services Department Programme Management Office Reports to (Job Title) If No state reason ROLE PROFILE Transformation Programmes Manager Role Profile Job Title Transformation Programme Manager Job No. (Office Use) C6074 Grade (Office Use) Directorate Corporate Services Department Programme

More information

Wirral Council: Job Role Descriptor HR USE ONLY

Wirral Council: Job Role Descriptor HR USE ONLY Wirral Council: Job Role Descriptor Job Role: Service: Reports to: No. of Subordinates: Job Role Ref: Job Family: Grade: Practice & Governance Manager Legal & Member Services Head of Legal & Member Services

More information

Job Description Job Title: Customer Services Team Prepared by: Mike Brean

Job Description Job Title: Customer Services Team Prepared by: Mike Brean Job Description Job Title: Team Prepared by: Mike Brean Leader Business Unit: Date: 27 March 2009 Purpose of the job: Responsible for the day to day management of a team of customer service officers within

More information

Job Description - Relationship Development Manager Dementia Friends

Job Description - Relationship Development Manager Dementia Friends Job Description - Relationship Development Manager Dementia Friends Main Purpose of job: Leads on and manages the relationships with key organisations across private, public and third sector. Manages the

More information

Position Description. Enterprise Agreement: Budget Responsibility: Internal:

Position Description. Enterprise Agreement: Budget Responsibility: Internal: Position Description Position Details Position Scope Title: Business Manager Air Ambulance Victoria Enterprise Agreement: Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2010

More information

Job Description. contribute to the development and successful implementation of ATM s plans.

Job Description. contribute to the development and successful implementation of ATM s plans. Job Description Position: Curriculum and Operations Manager Salary Range: 34,295 to 38599 Reporting to: Director of Operations and Performance Responsible for: Programme Leader, Advance Teaching Practitioner,

More information

Specialist training and coaching for retail bank staff, managers & executives

Specialist training and coaching for retail bank staff, managers & executives OXFORD FINANCIAL SERVICES TRAINING Specialist training and coaching for retail bank staff, managers & executives MUNGO DUNNETT ASSOCIATES Our Specialism About the company 2 Introducing Oxford Financial

More information

TAUHEEDUL EDUCATION TRUST

TAUHEEDUL EDUCATION TRUST TAUHEEDUL EDUCATION TRUST JOB DESCRIPTION Job Title: Base: Head of Human Resources Tauheedul Education Trust Central Office Reports to: Chief Executive Grade: TSM4 Sc 54-59 Staff Responsibility for: As

More information

JOB DESCRIPTION. Team Leader Fleet Engineering. Environment & Sustainable Communities / Highways. Transport Operations / Vehicle Fleet & Depot

JOB DESCRIPTION. Team Leader Fleet Engineering. Environment & Sustainable Communities / Highways. Transport Operations / Vehicle Fleet & Depot JOB DESCRIPTION JOB TITLE: DIRECTORATE: SECTION: GRADE: Team Leader Fleet Engineering Environment & Sustainable Communities / Highways Transport Operations / Vehicle Fleet & Depot BBCU11 DATE PREPARED:

More information

Internal Communication and Engagement Manager (part-time)

Internal Communication and Engagement Manager (part-time) Internal Communication and Engagement Manager (part-time) Main purpose of job To develop and manage internal communication and engagement programmes to support Alzheimer s Society projects, activities

More information

Ambulance Victoria Position Description

Ambulance Victoria Position Description Ambulance Victoria Position Description Position Title: Organisational Development Consultant Reports To: Senior Organisational Development Consultant / Manager Organisational Development (as applicable)

More information

Ambulance Victoria Position Description

Ambulance Victoria Position Description Ambulance Victoria Position Description Position Title: Employee Relations Specialist Reports To: Manager, Employee Relations Division: People & Community Department: Employee Relations Direct Reports:

More information

Director: Improvement and Corporate Services. Improvement & Corporate Services

Director: Improvement and Corporate Services. Improvement & Corporate Services HAY Job description JOB TITLE: DIRECTORATE: GRADE: Director: Improvement and Corporate Services Improvement & Corporate Services Director DATE PREPARED: March 2013 REPORTS TO: Chief Executive JOB PURPOSE:

More information

Job Description. Information Manager (Spoke) Band 8b

Job Description. Information Manager (Spoke) Band 8b Job Description Information Manager (Spoke) Band 8b Job Title: Team / Directorate: Band: Responsible to: Accountable to: Information Manager (Spoke) Commissioning Intelligence, Commercial Directorate 8b

More information

Change Management Assessment Framework (CMAF)

Change Management Assessment Framework (CMAF) Change Management Assessment Framework (CMAF) An assessment of your change management capability Copyright 2014 Molten Group. 1 Do you have a change management methodology in place that is supported by

More information

SENIOR MANAGER: LOANS & BURSARIES OPERATIONS (JOB GRADE 12 13)

SENIOR MANAGER: LOANS & BURSARIES OPERATIONS (JOB GRADE 12 13) NSFAS RECRUITING MANDATE The National Student Financial Aid Scheme (NSFAS) is a public entity accountable to the Department of Higher Education and Training. It provides financial assistance to eligible

More information

JE PANEL/BENCHMARKING REF NO: 867/4 EVALUATION DATE:

JE PANEL/BENCHMARKING REF NO: 867/4 EVALUATION DATE: 1. JOB TITLE Job Title: Project Manager (Transport Infrastructure) Reports to: Design Programme Manager Service: Highways and Transport Environment & Infrastructure Date: November 2014 2. JOB PURPOSE To

More information

Project, Programme and Portfolio Management Delivery Plan 6

Project, Programme and Portfolio Management Delivery Plan 6 Report title Agenda item Project, Programme and Portfolio Management Delivery Plan 6 Meeting Performance Management and Community Safety Panel 27 April 2009 Date Report by Document number Head of Strategy

More information

Clinical Specialty Midwife/Nurse (CSM/N) Quality & Risk Women s Health

Clinical Specialty Midwife/Nurse (CSM/N) Quality & Risk Women s Health POSITION DESCRIPTION Clinical Specialty Midwife/Nurse (CSM/N) Quality & Risk Women s Health Date Produced/Reviewed: November 2012 Position Holder's Name : Position Holder's Signature :... Manager / Supervisor's

More information

Job Description - Regional Fundraising Manager

Job Description - Regional Fundraising Manager Job Description - Regional Fundraising Manager Main Purpose of Job The post-holder will lead on the co-ordination and development of fundraising activity and the delivery of a cost effective fundraising

More information

JOB DESCRIPTION Client Relationship Manager. Association of Colleges

JOB DESCRIPTION Client Relationship Manager. Association of Colleges Association of Colleges The Association of Colleges (AoC) exists to represent and promote the interests of Colleges and provide members with professional support services. As such, we aim to be the authoritative

More information

JOB DESCRIPTION. Executive Assistant to Director of Operations

JOB DESCRIPTION. Executive Assistant to Director of Operations JOB DESCRIPTION JOB TITLE: JOB HOLDER: DEPARTMENT: Executive Assistant to Director of vacant DIRECTORATE/NATIONAL OFFICE MSNC LOCATION: MANAGER S NAME: MANAGER S JOB TITLE: NW London Naudette Harvey Administration

More information

Role Profile. Job No. (Office Use) Directorate Corporate Support Department Finance Assets and Efficiency

Role Profile. Job No. (Office Use) Directorate Corporate Support Department Finance Assets and Efficiency Role Profile Job Title Strategic Procurement Project Manager Job No. (Office Use) C6014 Band/Band Range- (for career grades) Grade K Directorate Corporate Support Department Finance Assets and Efficiency

More information

Leeds Beckett University Job Description

Leeds Beckett University Job Description Leeds Beckett University Job Description Ref: HRD292032A Faculty/Service Section Post Designation Corporate Services Human Resources HR Systems Analyst Grade 6 Post to which directly responsible Posts

More information

Job Description. To lead and effectively manage the Empty Homes team which is responsible for:

Job Description. To lead and effectively manage the Empty Homes team which is responsible for: Job Description Post Title Post Number Service Area / Department SDU Accountable to (Line Manager) Responsible for (Direct Reports Post Title) Empty Homes Manager RT01008 Leasehold and Lettings Housing

More information

Recruitment Process Outsourcing Methodology Statement

Recruitment Process Outsourcing Methodology Statement Recruitment Process Outsourcing Methodology Statement Contents An Overview... 3 Steps To Success The Components of an Outsourced Recruitment Process... 4 Why Use RPO?... 6 Why Consult Group?... 8 About

More information

Ambulance Victoria. Position Description

Ambulance Victoria. Position Description Position Title: IT Project Manager Team Leader Position Description Division: Information & Technology Department: Solution Delivery Reports To: Manager Solution Delivery Direct Reports: IT Project Managers

More information

Customer Service Strategy 2010-2013

Customer Service Strategy 2010-2013 Service Strategy 2010-2013 Introduction Our vision for customer service is: Oxfordshire County Council aims to deliver excellent customer service by putting our customers at the heart of everything we

More information

JOB DESCRIPTION. Director Solent Leadership Academy. Leadership Team RESPONSIBLE KEY PURPOSE: LINE MANAGEMENT:

JOB DESCRIPTION. Director Solent Leadership Academy. Leadership Team RESPONSIBLE KEY PURPOSE: LINE MANAGEMENT: JOB DESCRIPTION POST: Director Solent Leadership Academy GRADE: Spot salary RESPONSIBLE TO: Deputy Principal LINE MANAGEMENT: Leadership Team RESPONSIBLE FOR: Curriculum Management Curriculum planning,

More information

HR Manager (Partners)

HR Manager (Partners) HR Manager (Partners) About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health and care professions. We were set up to protect the public. To do this, we keep

More information

LONDON BOROUGH OF MERTON COPORATE SERVICES DEPARTMENT JOB DESCRIPTION. Assistant Director Corporate Governance and Joint Head of Legal Services

LONDON BOROUGH OF MERTON COPORATE SERVICES DEPARTMENT JOB DESCRIPTION. Assistant Director Corporate Governance and Joint Head of Legal Services LONDON BOROUGH OF MERTON COPORATE SERVICES DEPARTMENT JOB DESCRIPTION POST TITLE: Grade: Department: Location: Responsible to: Assistant Director Corporate Governance and Joint Head of Legal Services MG5

More information

Hume Community Housing Association MARKETING COMMUNICATIONS SPECIALIST

Hume Community Housing Association MARKETING COMMUNICATIONS SPECIALIST Position Title: Reports To: Marketing Communications Specialist CEO initially Department: Business Services Direct Reports: NA Location: Fairfield or Parramatta Position Purpose: This position is responsible

More information

REPORT OF THE SERVICE DIRECTOR - HUMAN RESOURCES AND CUSTOMER SERVICE

REPORT OF THE SERVICE DIRECTOR - HUMAN RESOURCES AND CUSTOMER SERVICE Report to Personnel Committee 26 September 2012 Agenda Item: 6 REPORT OF THE SERVICE DIRECTOR - HUMAN RESOURCES AND CUSTOMER SERVICE INVESTORS IN PEOPLE RE-ACCREDITATION Purpose of the Report 1. The purpose

More information

JOB DESCRIPTION: CENTRE MANAGER, ELECTRIC WORKS.

JOB DESCRIPTION: CENTRE MANAGER, ELECTRIC WORKS. JOB DESCRIPTION: CENTRE MANAGER, ELECTRIC WORKS. Context Electric Works provides serviced office accommodation for small and medium-sized companies working in a range of creative, digital and knowledge

More information

Job Description. Head of Academic Skills Resources Department/School: Academic Skills Centre (ASC) Grade: 8

Job Description. Head of Academic Skills Resources Department/School: Academic Skills Centre (ASC) Grade: 8 Job Description Job title: Head of Academic Skills Resources Department/School: Academic Skills Centre (ASC) Grade: 8 Location: LTEO Job purpose To manage the academic skills resources, activities and

More information

Asset Management Strategy (2013-2017) Doing things Differently A New Approach for a sustainable future

Asset Management Strategy (2013-2017) Doing things Differently A New Approach for a sustainable future Asset Management Strategy (2013-2017) A New Approach for a sustainable future Contents Introduction... 2 The Asset Management Vision, Policy Statement & Strategic Themes... 5 Part B The Asset Management

More information

ACTION TAKEN UNDER DELEGATED POWERS SUMMARY REPORT. Chief Officer: Chris Kiernan, Service Director, Education and Skills

ACTION TAKEN UNDER DELEGATED POWERS SUMMARY REPORT. Chief Officer: Chris Kiernan, Service Director, Education and Skills ACTION TAKEN UNDER DELEGATED POWERS SUMMARY REPORT Chief Officer: Chris Kiernan, Service Director, Education and Skills For authorisation: Governance Services Paul Frost 9.5.13 HR Rena Abraham 15.5.13

More information

Leeds Beckett University Job Description. Infrastructure Application Services Specialist N/A

Leeds Beckett University Job Description. Infrastructure Application Services Specialist N/A Leeds Beckett University Job Description Ref: ITS291278A Faculty/Service Section Post Designation Information Technology Services (ITS) Technology Services Infrastructure Application Services Specialist

More information

Direct Marketing Officer. MS National Centre, London. Individual Fundraising Manager

Direct Marketing Officer. MS National Centre, London. Individual Fundraising Manager Job Title: Location: Reports to: Direct Marketing Officer MS National Centre, London Individual Fundraising Manager Introduction to MS Society The MS Society is the UK s leading MS charity. Since 1953,

More information

A Ready Business has total visibility and control. Seamlessly manage your global telecommuncations in a secure environment

A Ready Business has total visibility and control. Seamlessly manage your global telecommuncations in a secure environment A Ready Business has total visibility and control Seamlessly manage your global telecommuncations in a secure environment 2 We live in a world of rapid and unpredictable change 22% Only 22% of businesses

More information

Improving Resident and Customer Services Strategy

Improving Resident and Customer Services Strategy Improving Resident and Customer Services Strategy 2014 2018 ABOUT WOKINGHAM BOROUGH & OUR CUSTOMERS Wokingham Borough Council lies at the centre of a strong regional economy and has a generally healthy,

More information

POSITION DESCRIPTION. Organisation profile. Our vision. Our values. Position title Procurement Specialist Job band G

POSITION DESCRIPTION. Organisation profile. Our vision. Our values. Position title Procurement Specialist Job band G POSITION DESCRIPTION Position title Procurement Specialist Job band G Group Corporate Services Reports to: Support Services Manager Location Wellington Staff responsibilities Nil Financial delegations

More information

BENENDEN HOSPITAL TRUST JOB DESCRIPTION

BENENDEN HOSPITAL TRUST JOB DESCRIPTION BENENDEN HOSPITAL TRUST JOB DESCRIPTION Job Title and Band: Band 5 Procurement Manager Job Holder: Key Responsibilities Contributes to the delivery of the Benenden Group procurement strategy, including

More information

Business Support Assistant

Business Support Assistant Hammersmith & Fulham borough of opportunity Business Support Assistant CHILDREN SERVICES Application Pack Information for applicants Job Description Person Specification Criminal Records Bureau Check LONDON

More information

REVIEW OF CORPORATE SERVICES HR BUSINESS CASE

REVIEW OF CORPORATE SERVICES HR BUSINESS CASE REVIEW OF CORPORATE SERVICES HR BUSINESS CASE 1. The Strategic Case for Integration The alignment with Council strategies 1.1 The Lewes Change Management Programme (CMP) outlines the need to redesign the

More information

City and County of Swansea. Human Resources & Workforce Strategy 2013-2017. Ambition is Critical 1

City and County of Swansea. Human Resources & Workforce Strategy 2013-2017. Ambition is Critical 1 City and County of Swansea Human Resources & Workforce Strategy 2013-2017 Ambition is Critical 1 Delivering quality services for a safer, greener, smarter, fairer, healthier, richer Swansea Executive Summary

More information

Strategic Programme Manager- fixed term 12-14 months

Strategic Programme Manager- fixed term 12-14 months Strategic Programme Manager- fixed term 12-14 months New Zealand Fire Service Position Description Job #: 2759 Business Area: Location: Reports to: Programme and Change Management National Headquarters

More information

JOB DESCRIPTION: Senior Manager HR & Talent Management

JOB DESCRIPTION: Senior Manager HR & Talent Management JOB DESCRIPTION: Senior Manager HR & Talent Management RESPONSIBLE TO: RESPONSIBLE FOR: Group Director The overall management and development of all aspects of HR and Talent Management for the company,

More information

Role Profile. Job No. (Office Use) Directorate Corporate Support Department Finance Assets and Efficiency

Role Profile. Job No. (Office Use) Directorate Corporate Support Department Finance Assets and Efficiency Role Profile Job Title Revenues and Benefits Service Manager Job No. (Office Use) C6020 Band/Band Range- (for career grades) Grade K Directorate Corporate Support Department Finance Assets and Efficiency

More information

HEW 6. Manager, Communications

HEW 6. Manager, Communications HEW 6 Position Title Reports to Organisational Unit Position Statement/Purpose Senior Social Media Officer Manager, Communications Web Services & Communications Marketing The overall purpose of the Senior

More information

Job Description. Information Assurance Manager Band 8A TBC Associate Director of Technology Parklands and other sites as required

Job Description. Information Assurance Manager Band 8A TBC Associate Director of Technology Parklands and other sites as required Job Description Job Title: Grade: Accountable to: Base: 1. JOB PURPOSE Information Assurance Manager Band 8A TBC Associate Director of Technology Parklands and other sites as required The purpose of the

More information

Human Resources Advisor 12 month fixed term contract

Human Resources Advisor 12 month fixed term contract Human Resources Advisor 12 month fixed term contract About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health and care professions. We were set up to protect

More information

Head of Marketing & Communications. Job pack August 2015. 1 P a g e

Head of Marketing & Communications. Job pack August 2015. 1 P a g e Head of Marketing & Communications Job pack August 2015 1 P a g e Dear Applicant Recruitment of Head of Marketing & Communications Thank you for your interest in this position at Bowel Cancer UK. This

More information

Role Description HR Services Officer

Role Description HR Services Officer Role Description HR Services Officer Cluster Trade & Investment Agency Australian Museum Division/Branch/Unit Human Resources Location Sydney Classification/Grade/Band Clerk Grade 3/4 Kind of Employment

More information

Role profile. London. not applicable. not applicable. not applicable. not applicable. not applicable. Not required. No travel

Role profile. London. not applicable. not applicable. not applicable. not applicable. not applicable. Not required. No travel Role profile Basic information Job title Department Location Reports to (Job Title) Matrix manager if applicable (Job Title) Direct reports (Number or Not applicable) Overall people management responsibility

More information

Recruitment and Selection Services Centre Team Leader

Recruitment and Selection Services Centre Team Leader Job Description Recruitment and Selection Team Leader Band 5 Job Title: Band: Reports to: Recruitment and Selection Services Centre Team Leader 5 ( 21,388-27,901 per annum) Service Delivery Manager Accountable

More information

Team Leader Job Profile

Team Leader Job Profile Team Leader Job Profile About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health professions, set up to protect the public. To do this, we keep a register of

More information

Job Description. Job Title: Social Worker Intake Team

Job Description. Job Title: Social Worker Intake Team Job Description Job Title: Social Worker Intake Team Grade: SWMS 33 40: The pay scale for qualified Social Workers ranges from 29898 through to 35772 and there is an additional 100 monthly supplement for

More information

Job Description. Membership Officer N/A

Job Description. Membership Officer N/A Job Description Post Location Responsible to Responsible for: Membership Officer London Business Director N/A Salary: Hours: Negotiable based on Experience Full time 35 hours per week over 5 days Main

More information

Job Profile. Job Title: School Communications Officer. Date Completed: June 5 th 2014. Job Reference Number: T5PC004. Tier: Tier 5. Job Band: Band 3.

Job Profile. Job Title: School Communications Officer. Date Completed: June 5 th 2014. Job Reference Number: T5PC004. Tier: Tier 5. Job Band: Band 3. Job Title: School Communications Officer Date Completed: June 5 th 2014 Job Reference Number: T5PC004 Tier: Tier 5 Job Band: Band 3. Functional Area: People Commissioning Accountable to: Lead Strategic

More information

Corporate Services Directorate Number of staff responsible for 7 Budget responsibility ( )

Corporate Services Directorate Number of staff responsible for 7 Budget responsibility ( ) Role Profile template Job Title Service Desk Manager Barnet Band and scale range BBB 47-50 Reports to Head of IS Service area Corporate Services Directorate Number of staff responsible for 7 Budget responsibility

More information

Hertsmere Leisure. Job Specification

Hertsmere Leisure. Job Specification Job Specification Job Title: Location: Sports Development Officer Milton Keynes or Hertsmere & Three Rivers Job Number: Responsible To: Responsible For: Regional Manager All staff employed at the Centre(s)

More information

Young Enterprise Company Programme and the Business Administration and Finance Diploma

Young Enterprise Company Programme and the Business Administration and Finance Diploma Young Enterprise Company Programme and the Business Administration and Finance Diploma About Young Enterprise With more than 5,500 schools, colleges and universities participating in its programmes, Young

More information

The ICMCI CMC Competence Framework - Overview

The ICMCI CMC Competence Framework - Overview This CMC Competence Framework specifies the cluster of related abilities, commitments, knowledge, and skills that a management consultant should demonstrate in practice in order to successfully complete

More information

Dimensions of Work Education Support Class

Dimensions of Work Education Support Class Dimensions of Work Education Class Last updated 2 November 2015 DIMENSIONS OF WORK EDUCATION SUPPORT CLASS CONTENTS PAGE OVERVIEW 2 EDUCATION SUPPORT CLASS LEVEL 1 RANGE 1 2 EDUCATION SUPPORT CLASS LEVEL

More information

Management and Leadership. Level 5 NVQ Diploma in Management and Leadership (QCF)

Management and Leadership. Level 5 NVQ Diploma in Management and Leadership (QCF) Management and Leadership Level 5 NVQ Diploma in Management and Leadership (QCF) 2014 Skills CFA Level 5 NVQ Diploma in Management and Leadership (QCF) Page 1 Level 5 NVQ Diploma in Management and Leadership

More information

Islamic Relief Worldwide

Islamic Relief Worldwide Islamic Relief Worldwide Financial Business Partner BASE LOCATION: REPORTING TO: LINE MANAGEMENT RESPONSIBILITIES: London, UK Senior Financial Accounting manager None PURPOSE OF DIVISION: The Finance and

More information

SOMERSET COUNTY COUNCIL JOB DESCRIPTION. Quality Assurance for children in need of protection and children looked after.

SOMERSET COUNTY COUNCIL JOB DESCRIPTION. Quality Assurance for children in need of protection and children looked after. SOMERSET COUNTY COUNCIL JOB DESCRIPTION Post Number: Service: Job Title: Accountable to: Responsible for: NOM0295 Children and Learning Assistant Director - Quality Assurance Director of Children s Services

More information

Ambulance Victoria. Position Description

Ambulance Victoria. Position Description Position Description Position Title: Clinical Support Manager Division: Quality & Education Services Department: Clinical Operations Reports To: Manager Clinical Operations Direct Reports: Clinical Support

More information

JOB DESCRIPTION ASSET STRATEGY OFFICER (COMPLIANCE) This post is covered by National Joint Council {NJC} conditions of service.

JOB DESCRIPTION ASSET STRATEGY OFFICER (COMPLIANCE) This post is covered by National Joint Council {NJC} conditions of service. JOB DESCRIPTION POST: SERVICE: SECTION: TEAM: ASSET STRATEGY OFFICER (COMPLIANCE) HOUSING SERVICES PROPERTY SERVICES ASSET STRATEGY GRADE: BAND 10 This post is covered by National Joint Council {NJC} conditions

More information

Leading Experts in Employment Law, Industrial Relations and best practice Human Resource Management in Ireland

Leading Experts in Employment Law, Industrial Relations and best practice Human Resource Management in Ireland Leading Experts in Employment Law, Industrial Relations and best practice Human Resource Management in Ireland Who We Are Established in 2003, we are one of Ireland s best-known and respected providers

More information

SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION. CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016)

SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION. CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016) SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016) Salary: 18,558 22,485 (Grade D) Responsible to: Corporate Debt Manager Purpose of the job: To undertake

More information

DIRECTORATE OF PEOPLE & ORGANISATIONAL DEVELOPMENT

DIRECTORATE OF PEOPLE & ORGANISATIONAL DEVELOPMENT DIRECTORATE OF PEOPLE & ORGANISATIONAL DEVELOPMENT Organisational Development Team Business Change Project Manager Full Time, Permanent Grade G: 36,672-46,414 per annum De Montfort University (DMU) has

More information

NHS Foundation Trusts. Eligibility Criteria and Timetable

NHS Foundation Trusts. Eligibility Criteria and Timetable NHS Foundation Trusts Eligibility Criteria and Timetable Contents 1. Summary........................................... 3 2. Context............................................. 4 3. NHS Foundation Trusts................................

More information

JOB DESCRIPTION. Tatchbury Mount base and other Southern Health Sites as required

JOB DESCRIPTION. Tatchbury Mount base and other Southern Health Sites as required JOB DESCRIPTION Job Title: Band: Hours: Location: Accountable to: Lead Manager for Workforce Planning & Resourcing 8a 37.5 per week Tatchbury Mount base and other Southern Health Sites as required Deputy

More information