Knowle DGE Learning Centre

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1 Knowle DGE Learning Centre Applicant Information Pack Receptionist Bristol Grade 5 SCP hrs per week term time only: 10,027-10,704

2 Dear Applicant, Thank you for your interest in the position of Receptionist at Knowle DGE Learning Centre. I hope you find the information helpful. If you feel that that this is a post for which you would like to apply, please complete all sections of the Application Form including the Equal Opportunities monitoring (CVs are not accepted) and return it to Karen Baker, School Business Manger by either of the following ways: bristol-schools.uk Post: Knowle DGE Learning Centre Leinster Avenue Knowle BS4 1NN The closing deadline for applications is Friday September 18 th Please ensure you provide the name, addresses (including addresses where possible) of two referees, one of whom should be your current direct Manager. Candidates should be aware we will seek references on shortlisted candidates and may approach previous employers for information to verify particular experience or qualifications before interview. Interviews will be on Wednesday 23 rd September If you have not been invited to attend by Monday 21 st September you should assume that your application has not been successful. Unfortunately, we will not be able to provide feedback on your application at this stage. Visits are welcomed. Please contact Karen Baker, Business Manager on if you would like to visit. If you would like to know more about Knowle DGE Learning Centre before you apply please see our website I wish you well and thank you once again for your interest in what we think will be a challenging and rewarding post. Yours sincerely Darren Ewings Head Teacher

3 Knowle DGE Learning Centre would like to appoint a Receptionist to support our Administrative team. The position is term time only, 27.5 hours a week, Actual annual starting salary BG5 SCP ,027-10,704 paid over 12 months. Our Learning Centre, Knowle DGE is responsible for providing education for young people between the ages of 7-18 catering for children with social, emotional and behaviour difficulties and a range of complex needs. We are looking to appoint a Receptionist to provide general office and clerical support. You will be the first point of contact for all visitors, staff and students coming into the Learning Centre.Therefore you must have excellent customer service skills. You will perform a number of standard tasks within established procedures and defined quality requirements. In addition, you will provide a responsive service, responding to a wide range of queries and requests for assistance. We are seeking a person who is always enthusiastic, positive and adaptable. With excellent communication and interpersonal skills and a strong commitment to high quality service standards. You should be experienced at working in a busy office environment, under pressure at times, delivering an efficient and effective administrative service. If you feel you have the skills necessary to work with us, please contact the Business Manager, Mrs Karen Baker. 'We are committed to safeguarding the welfare of children and expect all staff to share this commitment. An enhanced DBS check is required for the successful applicant.' Application pack, and further information can be downloaded directly from the school website. post: Mrs Karen Baker Knowle DGE Learning Centre Leinster Avenue Knowle BRISTOL BS4 1NN Important Dates: Closing Date: Friday 18th September 2015 Interviews: Wednesday 23rd September 2015

4 We are committed to safeguarding and promoting welfare of children and staff. All members of our community are required to commit to this and the appointment will be subject to the receipt of satisfactory references and an enhanced DBS check (formerly CRB).

5 BRISTOL CITY COUNCIL JOB DESCRIPTION Department: Division: JOB TITLE: Education and Lifelong Learning Knowle DGE Learning Centre Receptionist GRADE: 5 MANAGED BY: School Business Manager RESPONSIBLE FOR: No Staff PURPOSE OF JOB To be the first point of contact for all visitors and callers and provide general administrative support both of which will contribute to the effective and efficient running of the Learning Centre. KEY OUTCOMES Undertake a range of clerical duties to ensure the smooth and efficient running of the administrative function of the school and to present a friendly and professional image to all visitors / callers to the Learning Centre Reception duties to include being the first point of contact to deal with all telephone and face to face callers to the school. Responding to a range of routine and more complex face to face, written and telephone enquiries either directly where appropriate or by referral to relevant colleague. Basic data entry and retrieval: written documents (e.g. letters, reports, schedules, newsletters), spreadsheets,databases (e.g. attendance data) and other applications, within statutory time scales. Undertake general office duties, to include opening and sorting post, filing, photocopying. GENERAL A. Work in compliance with the Codes of Conduct, Regulations and policies of the City Council, and its commitment to equal opportunities B. Ensure that output and quality of work is of a high standard and complies with current legislation / standards Date of Job Description: September 2015

6 BRISTOL CITY COUNCIL EMPLOYEE SPECIFICATION Department: CYPS School: Knowle DGE Learning Centre Post: School Administrator Bristol Grade: 5 ESSENTIAL (Must have) Knowledge & Experience NVQ Level 2 or equivalent in administration At least 1 year experience of working in an administrative capacity Capability to use standard procedures Sound ICT skills to be able to use word processing packages, spreadsheets, databases and desktop publishing to input and produce reports. Abilities & Aptitudes Ability to organise complex material and appointments use spoken and written skills to communicate with adults and children in an appropriate manner including passing information to relevant staff members work independently and cooperatively as part of a team file and retrieve information stored alphabetically maintain confidentially with both written and verbal communication cope with changing and challenging priorities with excellent organisational and time management skills retrieve, send and use and intranet systems DESIRABLE (Should have) Knowledge & Experience Experience of working in a service orientated environment Experience of any of the following: Keeping sickness records, recording of staff training. Knowledge of school administration systems. First aid certificate

7 Explanatory Notes Applications will only be accepted from candidates completing the apropriate Application Form. Please complete ALL Sections of the Application Form which are relevant to you as clearly and fully as possible. CVs will not be accepted in place of a completed Application Form. Safeguarding Children & Young People We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 1. Candidates should be aware that all posts in Knowle DGE Learning Centre involve a degree of responsibility for safeguarding children and young people, although the extent of that responsibility will vary depending on the nature of the post. Please see the job description enclosed in this Application Pack for further details. Accordingly this post is exempt from the Rehabilitation of Offenders Act 1974 and therefore all convictions, cautions and bind-overs, including those regarded as spent must be declared. 2. If you are currently working with children, on either a paid or voluntary basis, your current employer will be asked about disciplinary offences, including those related to children or young people (whether the disciplinary sanction is current or time-expired), and whether you have been the subject of any child protection allegations or concerns and if so the outcome of any investigation or disciplinary proceedings. If you are not currently working with children, but have done in the past, that previous employer will be asked about these issues. 3. Where neither your current or previous employment has involved working with children, your current employer will be asked about your suitability to work with children, although it may where appropriate be answered not applicable if your duties have not brought you into contact with children or young people. Interview Process After the closing date, short listing will be conducted by a Panel, who will match your skills/ experience against the criteria in the Person Specification. You will be selected for interview entirely on the contents of your application form, so please read the Job Description and Person Specification carefully before you complete your form. All candidates invited to interview must bring the following documents: Documentary evidence of right to work in the UK Documentary evidence of identity that will satisfy DBS requirements such as a current driving licence including a photograph and/or a passport and/or a full birth certificate Documentary proof of current name and address (i.e. utility bill, financial statement etc.) Where appropriate any documentation evidencing a change of name Documents confirming any educational or professional qualifications that are necessary or relevant for the post.

8 Please note that originals of the above are necessary. Photocopies or certified copies are not sufficient. We will seek references on shortlisted candidates and may approach previous employers for information to verify particular experience or qualifications before interview. Any relevant issues arising from references will be taken up at interview. In addition to candidates ability to perform the duties of the post, the interview will also explore issues relating to safeguarding and promoting the welfare of children, including: Motivation to work with children and young people Ability to form and maintain appropriate relationships and personal boundaries with children and young people Emotional resilience in working with challenging behaviours Attitudes to use of supporting positive behaviours. Conditional Offer: Pre-Employment Checks Any offer to a successful candidate will be conditional upon: - Verification of right to work in the UK Receipt of at least two satisfactory references (if these have not already been received) Verification of identity and qualifications List 99 Check Satisfactory DBS Enhanced Disclosure Verification of professional status such as GTC registration, QTS Status, NPQH (where required) Satisfactory completion of a Health Assessment Satisfactory completion of the probationary period. Where the successful candidate has worked or been resident overseas in the previous five years, such checks and confirmations as may be required in accordance with statutory guidance You should be aware that provision of false information is an offence and could result in your application being rejected or summary dismissal if you have been selected, as well as possible referral to the police and/or ISA and/or other relevant investigating bodies.

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