Data Analysis Officer - Service Development Team

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1 Job Title: Data Analysis Officer - Service Development Team Job Grade: Band 4-5 Directorate: Job Reference Number: Adults, Health and Community Wellbeing P01012 The Role Work closely with the Service Development Team Service Manager and other internal colleagues including those within Informatics and Finance Shared Services to understand and analyse the performance of the relevant provider services, identifying and recommending opportunities for the maximisation of service improvement whilst minimising risk; including the provision of accurate and effective management information to support this. Job Purpose To identify, develop, support and deliver the Management and Performance information needs of Adult Social Care; design and implement data collection and information reporting systems and ensure that such information and analysis is of sufficient quality to inform the design and operation of the Service. To ensure that all activity is reflected in management and performance measures. Ensure that robust policies and procedures are in place and monitored in order that all data recording is accurate and timely and informs the development of quality and cost effective services. For the remit of Information Governance, the role that supports the Caldicott Guardian/ Information Champion for Adult Social Care (ASC) to deliver a successful statutory annual Information Governance, Performance Audit and Improvement Plan to the Department of Health (DoH), by working with all colleagues in the Council, Directorate and partner agencies.

2 Key Accountabilities Actively contribute to the development and embedding of a self-managing team culture with high professional standards and a commitment to excellence and continuous development. Actively contribute to the wider work of the team. Ensure that appropriate monitoring systems, performance targets and indicators are in place in order to ensure the effective performance monitoring, improvement and delivery of services. Ensure that recording systems and processes reflect actual service activity levels Work closely with colleagues across the Source and Supply and Finance Teams to ensure that proper integration and maximum benefit is derived from performance, information and data systems. Develop and maintain internal communication processes to ensure that Source and Supply staff are fully aware of the importance of accurate data recording, The Service Development Team vision, strategic plans, and performance targets. Ensure that the role is developed and discharged in a manner that positively promotes equality of opportunity for staff and customers and which enables the service to be proactive when performance data or practice analysis reveals areas of under representation or disadvantage. Ensure that the service commitment to consumer involvement and partnership is considered within working practices and during the development and reporting of any new initiatives. Contribute to the service in relation to the development of information systems and information technology, in particular ensuring the effective application and development of electronic data capture and reporting systems Identify and make recommendations for the management of risks to business development and delivery. Manage any risks within the post holder s specific remit. Support and challenge Service Development and the wider Source and Supply colleagues regarding the consequences of intended actions. Carry out specific requirements identified in the Adult Social Care Business Plan, Finance and Resources Service Plan and my performance objectives to ensure the delivery of clearly defined outcomes within agreed resources. Represent Adult Social Care and Essex County Council specialist professional interests where appropriate at regional, county-wide and local level as well as within internal networks. Ensure all statutory returns are completed and returned on time and accurate with appropriate audit trails completed.

3 Other duties that can reasonably be expected in line with the grading of this post To act as the Service Development Team s representative for the collection, administration, reporting, analysis and monitoring of information governance evidence to support self audit to the Department of Health and Source and Supply processes as necessary. To be the frontline recipient for Freedom of Information requests for The Service Development Team, recording and allocating requests, and ensuring compliance to deadlines. To ensure all staff in The Service Development Team are aware of their responsibilities in relation to Information Governance, Data Protection, Confidentiality and Freedom of Information requests, creating and providing training and literature as identified. To ensure that all staff within The Service Development Team are proficient in the use of provider data recording systems, improving and developing the quality of data and performance information held within them, whilst promoting consistent use of these and other management information systems through coaching, training and audits of data quality. To provide guidance and instruction on the accurate and consistent completion of the County Council s electronic provider information and other records Undertake supervision of Business Administrators Data Entry staff to ensure timely and consistent data recording; monitoring targets and levels of throughput. To act as a source of consultation and expertise for staff within The Service Development Team provider recording related matters, with particular reference to the development of consistent data recording To ensure that data held within The Service Development Team recording systems is of high quality, accurate and timely through the production and use of a comprehensive range of data quality reports and the use of relevant tools to support and maintain accurate data entry Systems Work with Source & Supply Senior Managers to define their needs for database and other electronic information management systems and evaluate potential solutions. To support the development, management and maintenance of departmental information systems, contributing creatively to the strategic development of ICT systems and ensuring they meet the business requirements of the service. Create and maintain technical documentation and operating procedures that are of a high standard for ICT systems developed by the post holder.

4 Maintain high level report writing skills across a range of software applications. Work with Source & Supply managers on development projects to ensure the effective use of database and other electronic information management systems, query languages, other database and electronic information tools and techniques. Act as an expert for staff within Source & Supply in relation to the use and application of a variety of ICT and reporting systems, providing an advice and troubleshooting service. To identify, develop, support and deliver information, analysis and the statistical interpretation of data to meet the Management and Performance information needs of Adult Social Care within The Service Development Team. Design and implement data collection and information reporting systems and ensure that such information and analysis is of sufficient quality to inform the design and operation of the Service. Contribute to the design of Service group IT systems in respect of management information needs. To ensure that all activity is reflected in management and performance measures. Ensure that a Performance culture is embedded in the Service through the effective use of management and other information in understanding and analysing performance and driving Service improvement. Maintain a knowledge and awareness of a wide variety of statistical and management information sources, ensuring the development of robust and broad ranging benchmarking information. Act as an expert in relation to a specified sphere of Service activity and as the lead contact with Service Development staff of all levels. Work with partners, colleagues, other councils and external bodies to identify and disseminate good practice and joint working in the production of robust management information and to support Service operation and improvement. Participate in forums within and outside of the council to raise awareness of management information needs, collection issues and use of information. Undertake defined management information projects with minimum supervision. 1.0 FTE Service Development Team Data Analysis Officer post will specialise in complex statistical analysis. A broad range of statistical analytical tools and techniques (such as SPC, SPSS) will be used for the detailed analysis of a wide range of data and information

5 Knowledge, Skills and Experience Degree/Diploma or equivalent or alternative by experience. For the Management Information statistician post, study of a wide range of statistical tools to Degree level and experience of the practical application of these in Social Care or related environments, including the use of statistical tools such as Statistical Process Control, SPSS. Differing levels of ICT skills and experience are required for each Lead as follows: Excellent communication skills both written and verbal with all staff levels. Ability to interpret complex legislation and standards and apply logical analytical thought to advise staff. Knowledge on the Data Protection Act and Freedom of Information Act and Records Management Microsoft Excel, PowerPoint, Access and Word and Business Objects to intermediate level. Microsoft Excel and Access and VBA to advanced level. PowerPoint and Word to intermediate level. A comprehensive understanding of ICT and ICT architecture together with a comprehensive knowledge of a broad range of applications such as ORACLE, SQL and NET. Business Objects to advanced level and an understanding of Crystal Reports. GIS software (MapInfo or ArcView) to Intermediate level. A good understanding of the range and uses of performance management software. Microsoft Excel to advanced level PowerPoint, Access and Word to intermediate level Business Objects and GIS software (MapInfo or ArcView) to intermediate level. A good understanding of the range and uses of performance management software. For the 0.5 FTE post specialising in statistical analysis, experience of using electronic statistical tools such as SPSS will be required. A detailed understanding of the key concepts of performance measurement and evaluation. A detailed understanding of information systems development and collection processes. Ability to present information and analysis to senior operational staff that will impact upon their budget, spend and performance and influence their decision making.

6 Ability to explain and present concepts clearly and simply to both a technical and non technical audience. Knowledge of national requirements for performance information. Experience of designing and implementing management information collection systems. Experience of collating, analysing and presenting statistical management information. Experience of working in a social care environment or related organisation. Awareness of relevant community care legislation and national initiatives. Ability to work on own initiative and in a disciplined manner. Ability to provide training and guidance to staff on both 1-to-1 and a group basis in a variety of setting. To have a sound understanding of social care recording systems. Experience of designing, testing and implementing Databases and other electronic information management systems to meet Business Needs. Experience of writing functional specifications and technical specifications. Experience of providing solutions for areas of improvement and redevelopment of existing systems. Experience of training and supporting non-technical users in the use of developed systems. Experience of using relational databases (Oracle or similar), SQL and query/reporting tools (Business Objects or similar) in a business environment. Required to be mobile throughout an operational area to be able to attend meetings or provide cover in other locations. Driving licence and car or access to other effective transport arrangements is essential Values and Behaviours Passionate about achieving results Is professional and positive Takes responsibility for monitoring and achieving own targets Is tenacious and focused on achieving results, overcoming obstacles

7 Takes calculated risks consistent with Council values to achieve goals Responsive to customer s needs Listens and responds to every customer in ways that show courtesy, respect and understanding of their individual needs Contributes above and beyond usual expectations to meet customer needs Takes personal responsibility for correcting problems and resolving mistakes positively Inspirational and bold in thinking and solutions Acts promptly and decisively to overcome obstacles and provide solutions Seeks out good practice within their field and uses it to challenge and improve what we do Reacts positively to problems / issues, developing solutions Takes an overview of complex situations to generate new perspectives thinks outside the box Supportive of others input and perspectives working as one Practices open and honest two-way communication, listening to others and actively sharing information Shares resources or provides support to further cross-team and/or cross-functional working Supports others to work together to develop solutions, avoiding blaming others when things go wrong Acts in an ethical way, even when this is difficult to do Motivating others and trusting them to deliver Encourages others, acknowledges their efforts Shares skills and knowledge in areas of own expertise, to support others Models and promotes an open, supportive culture walks the talk Shows belief and confidence in staff, delegating appropriately and encouraging staff Safeguarding Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. Pre-Employment Checks appropriate to this Job Profile Essex County Council (ECC) is committed to ensuring all recruitment is undertaken fairly, effectively, safely and in accordance with legislation.

8 The information below provides pre-employment screening guidance for candidates applying to this job at Essex County Council. Role Requirement: Not working with children or vulnerable adults but has opportunities to access education records (for children only) or health and social services records about children or vulnerable Pre-Employment Check Self Declaration (Spent and unspent convictions) CRB Enhanced Level ISA Registration Controlled (from July 2010) References Definition A declaration of spent and unspent convictions must be completed by employees who work with vulnerable adults or children The CRB (Criminal Records Bureau) check will be sought by ECC ECC will administer the ISA Register check All posts defined as Regulated or Controlled as outlined in the ISA Regulations will require: At least two employer references one reference is required prior to interview and should ideally be from your current/most recent employer Reference history covering a minimum of five years employment A reference from the last employer where the post gave access to children or vulnerable adults Any gaps of 4 weeks or more will be explored by the manager at interview stage. Where appropriate additional character references will be taken up Medical Eligibility / All new recruits and employees whose role changes significantly are required to complete a medical health questionnaire Proof is required and original documentation will be

9 Right to work in the UK Regulatory qualifications and professional registration (subject to role) sought i.e. passport or full birth certificate Original qualification certificates and proof of registration with a professional body are required (if applicable)

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