Relationships with Colleagues

Transcription

1 Unit 6: Develp Wrking Relatinships with Clleagues Unit reference number: R/506/1789 QCF level: 2 Credit value: 3 Guided learning hurs: 19 Unit type: Cmpetence Unit summary The ability t frm gd wrking relatinships with clleagues is very imprtant fr bth yur career and yur enjyment f wrk. Yu will nt be able t chse yur clleagues and yet yu are likely t spend a large amunt f time in their cmpany. Effective teamwrk and gd wrking relatinships cntribute t efficient wrking and the achievement f an rganisatin s bjectives. In this unit yu will learn the principles and benefits f effective team wrking, giving feedback t team members and dealing with cnflict, prblems and changes. Yu will shw that yu can put these principles int practice in the wrkplace thrugh maintaining effective relatinships with clleagues, managing decisin making with thers, minimising disruptin t wrk and reslving prblems. This unit will give yu pprtunities t reflect n yur skills and knwledge in this area and supprt yur further develpment. Pearsn BTEC Level 2 Diplma in Business Administratin (QCF) Specificatin Issue 1 September 2014 Pearsn Educatin Limited

2 Learning utcmes and assessment criteria T pass this unit, the learner needs t demnstrate that they can meet all the learning utcmes fr the unit. The assessment criteria utline the requirements the learner is expected t meet t achieve the unit. Learning utcmes 1 Understand the principles f effective team wrking 2 Be able t maintain effective wrking relatinships with clleagues 3 Be able t cllabrate with clleagues t reslve prblems Assessment criteria 1.1 Outline the benefits f effective team wrking 1.2 Describe hw t give feedback cnstructively 1.3 Explain cnflict management techniques that may be used t reslve team cnflicts 1.4 Explain the imprtance f giving team members the pprtunity t discuss wrk prgress and any issues arising 1.5 Explain the imprtance f warning clleagues f prblems and changes that may affect them 2.1 Recgnise the cntributin f clleagues t the achievement f team bjectives 2.2 Treat clleagues with respect, fairness and curtesy 2.3 Fulfil agreements made with clleagues 2.4 Prvide supprt and cnstructive feedback t clleagues 3.1 Take thers viewpints int accunt when making decisins 3.2 Take wnership f prblems within wn level f authrity 3.3 Take actin t minimise disruptin t business activities within their wn level f authrity 3.4 Reslve prblems within their wn level f authrity and agreed cntributin 70 Pearsn BTEC Level 2 Diplma in Business Administratin (QCF) Specificatin Issue 1 September 2014 Pearsn Educatin Limited 2014

3 Unit amplificatin AC1.1: Outline the benefits f effective team wrking Benefits t the rganisatin: e.g. meet bjectives, make use f strengths, gd internal cmmunicatins, increased efficiency, less duplicatin f wrk, less risk by sharing wrk, mre flexible wrkfrce Benefits t team members: e.g. stretch talents, increase mtivatin, increase jb satisfactin, pprtunities fr creativity, feeling f belnging AC1.2: Describe hw t give feedback cnstructively Cnstructively giving feedback: builds relatinships; reinfrces gd behaviur; imprves undesirable behaviur Hw t give feedback: have a clear purpse fr feedback; use apprpriate timing (rutine, nn-rutine); feedback in private; give specific examples; fcus n behaviur rather than the persn; ensure feedback is practical; give clear actins; check understanding; balance psitive and negative feedback; ffer supprt AC1.3: Explain cnflict management techniques that may be used t reslve team cnflicts Surces f team cnflict: Interpersnal: cnflict between tw r mre team members due t persnality, values, behaviur r attitude Task-based: the gals r expectatins are unclear r unrealistic Techniques: e.g. jint prblem slving, active listening, tugh n prblem nt the peple, review wn leadership, use cnflict management prcess Listen t bth sides Analyse events, identify causes Identify slutins Implement slutins Review AC1.4: Explain the imprtance f giving team members the pprtunity t discuss wrk prgress and any issues arising Imprtance f discussing wrk prgress: keep t wrk schedules; take crrective actin; maintain respnsibilities (individual, team); build unity; mtivate; value cntributins; build lyalty; develp skills Imprtance f discussing issues arising: avid misunderstandings; agree actins needed; build cnsensus; develp skills; early interventin Pearsn BTEC Level 2 Diplma in Business Administratin (QCF) Specificatin Issue 1 September 2014 Pearsn Educatin Limited

4 AC1.5: Explain the imprtance f warning clleagues f prblems and changes that may affect them Anticipate wrk prblems and changes Prepare apprpriate respnses and actins Build trust Enable preparatin Ensure accurate cmmunicatin Avid misinfrmatin Cnfirm understanding Explain need fr changes Enable cncerns t be explred Enable supprt t be given 72 Pearsn BTEC Level 2 Diplma in Business Administratin (QCF) Specificatin Issue 1 September 2014 Pearsn Educatin Limited 2014

5 Infrmatin fr tutrs Suggested resurces Bks Carysfrth et al BTEC First Business (Pearsn Educatin Limited, 2013) ISBN Leigh A and Maynard M Leading yur Team: Hw t Invlve and Inspire Teams, (2nd revised editin) (Nichlas Brealey Publishing, 2002) ISBN Owen J Hw t Lead: What Yu Actually Need t D t Manage, Lead and Succeed (2nd editin) (Pearsn Educatin Limited, 2009) ISBN Websites The Advisry, Cnciliatin and Arbitratin Service: hw t manage change (January 2010), materials t supprt management in the wrkplace Chartered Management Institute: learning resurces Mind Tls: resurces t supprt develpment f the skills needed t succeed in a career Assessment This unit is internally assessed. T pass this unit the evidence that the learner presents fr assessment must demnstrate that they have met the required standard specified in the learning utcmes and assessment criteria and the requirements f the Assessment Strategy. T ensure that the assessment tasks and activities enable learners t prduce valid, sufficient, authentic and apprpriate evidence that meet the assessment criteria, centres shuld apply the Unit assessment guidance prvided and the requirements f the Assessment Strategy given belw. Wherever pssible, centres shuld adpt a hlistic apprach t assessing the units in the qualificatin. This gives the assessment prcess greater rigur and minimises repetitin, time and the burden f assessment n all parties invlved in the prcess. Unit assessment requirements This unit must be assessed in the wrkplace in accrdance with the Skills CFA Assessment Strategy fr Business Administratin, Custmer Service and Management and Leadership in Annexe A. Simulatin is nt allwed fr this unit. All evidence f ccupatinal cmpetence shuld be generated thrugh perfrmance under wrkplace cnditins; this includes evidence f achievement fr knwledgebased learning utcmes and assciated assessment criteria. Pearsn BTEC Level 2 Diplma in Business Administratin (QCF) Specificatin Issue 1 September 2014 Pearsn Educatin Limited

6 Unit assessment guidance This guidance supprts assessrs in making decisins abut hw best t assess each unit and the evidence needed t meet the requirements. Centres can adapt the guidance as apprpriate fr learners and the particular assessment cntext. Learning utcme 1 is knwledge based, suitable types f evidence include prfessinal discussin, ral questin and answer sessins, and a learner diary r reflective accunt. Assessment f the knwledge assessment criteria fr this learning utcme culd be built arund the assessment f the practical activities required fr learning utcmes 2 and 3. Fr example when AC2.4 Prvide supprt and cnstructive feedback t clleagues is being assessed thrugh use f wrk prducts r bservatin then ral questins culd be asked t fulfil the requirements f AC1.2 Describe hw t give feedback cnstructively. Attentin must be given t the verbs used in the assessment criteria, fr example in AC1.2 requires a descriptin rather than a list f pints. It is nt necessary fr learners t include all the pints listed in the amplificatin but it is necessary fr the learner t describe hw rather than just prduce a list f pints. Similarly, AC1.3, AC1.4 and AC1.5 require explanatins, s there is a need fr greater depth f infrmatin with reasning. Learning utcmes 2 and 3 require the learner t cllabrate in the wrkplace, suitable evidence f achievement wuld be direct bservatin recrds frm the assessr attending, fr example team meetings, wrk prducts such as recrds f meetings r cmmunicatins and witness testimnies frm the line manager and team members. AC2.4, AC3.1, AC3.2, AC3.3 and AC3.4 are likely t be difficult t assess thrugh direct bservatin because the presence f the assessr may nt be acceptable fr cnfidentiality reasns. Prblems are likely t be reslved as they ccur, s reflective accunts supprted by wrk prducts such as meeting minutes r witness testimny frm the line manager culd be used. AC3.1 requires mre than ne decisin t be taken and AC3.2 and AC3.4 require mre than ne prblem t be addressed s it is likely that assessment f this unit will take place ver a perid f time t allw fr prblems t arise. Evidence f Recgnitin f Prir Learning (RPL) can als be used within the unit t cnfirm cmpetence. Wherever pssible, the learning utcmes in this unit shuld be assessed hlistically acrss the qualificatin. 74 Pearsn BTEC Level 2 Diplma in Business Administratin (QCF) Specificatin Issue 1 September 2014 Pearsn Educatin Limited 2014