Position Description Business Development Consultant Disability Employment Services (DES)

Transcription

1 Position Description Business Development Consultant Disability Employment Services (DES) KARINGAL MISSION Enriching peoples lives through support, advocacy, partnership and choice Karingal is a community service organisation which is committed to providing services that enhance the lives of individuals. Our team takes pride in proactively supporting people with disabilities, disadvantages and those who are aged, to live full and active lives. We have services in Metropolitan Melbourne, Regional areas in Victoria, Queensland and South Australia. Karingal recognises the contribution that a diverse workforce makes to continuous improvement and client services delivery and is an Equal Opportunity Employer. Karingal values diversity and encourages applications from Aboriginal and Torres Straight Islanders, people with disabilities and from culturally and linguistically diverse backgrounds. Karingal is committed to making reasonable adjustments where operationally viable. MatchWorks provides a range of employment and related services to job seekers from multiple locations in Victoria, South Australia and Queensland. The main services provided are jobactive, Disability Employment Services (DES), Work for the Dole (WfD) Coordinator Contracts and ReturnToWorkSA Job Placement Services. However MatchWorks also delivers other specialist programs to many disadvantages sectors of the community, such as to Indigenous Australians, People with Disability, Mature-Aged, Youth, and People from Culturally and Linguistically Diverse backgrounds. Position Objective To build relationships with job seekers and employers in order to gain and maintain meaningful and sustainable employment opportunities for people with disability, illness or injury. Position Specifics Branch: Employment Status: Reports to: MatchWorks Full Time Site Manager Page 1 of 5

2 Supervises: Internal Liaisons: External Liaisons: N/A Employment Consultants/Case Managers Employer Services Consultants Occupational Therapist Management Claims Officer/Administration and reception staff Other MatchWorks/Karingal staff Job seekers Employers Job Capacity Assessors Other agencies including Registered Training Organisations, allied health professionals and social service providers Position Responsibilities & Duties Measurable Outcomes Job seeker and Employer Services Working closely with Employment Consultants/Case Managers: Assist the jobseeker with pre-employment skill development, independent job search, work trials and development of resume appropriate to various employment fields Educate employer around the benefits and requirements of employing people with and injury, disability or medical condition: vocational rehabilitation, vocational counselling, education and skill development Coordination of employment related training and ongoing on/off job support Use of appropriate tools and servicing strategies in assisting jobseekers to gain and maintain sustainable employment opportunities. To build relationships with our job seekers and employers in order to obtain and maintain suitable ongoing employment. Support job seekers in the workplace to maintain ongoing employment through effective PPS. Assist Employment Consultants and client with pre- employment strategies to assist in preparation for employment. Continually survey the local job market in order to locate suitable employment opportunities relevant to the individual client s skills and abilities. Develop and action effective strategies to effectively canvass and reverse market job seekers to employers for suitable job opportunities in line with individual needs. Achieve employment placement and outcomes relevant to individual objectives. Contributes to the achievement of program KPIs, star ratings and individual role objectives. Ensures that the number and percentage of clients placed into PPS reach set program outcome targets. Evidence of reverse marketing of job seekers with a variety of barriers to employment, as directed by management. Establishes good working relationships with employers and sources suitable employment vacancies for job seekers in the demographic. Achieves job seeker employment retention rates for 13- and 26-week outcomes as prescribed by manager. Communication High level of verbal, written and listening communication skills are required including interviewing, assessment and planning skills Conduct all job seeker, employer and network interactions with high level of customer service Page 2 of 5 Ensures effective communication with job seekers, employers, colleagues and other industry stakeholders at all times.

3 Liaise with other operational staff to monitor jobseeker activities Liaise closely with other service providers including Training Institutions in order to maintain knowledge of and influence activities available to jobseekers Participate in relevant industry conferences and training Documentation & Compliance Completion of documentation is required as per DEEWR contracts and/or MatchWorks work procedures and quality and compliance standards. Maintain case records and progress reporting in accordance with DEEWR guidelines and MatchWorks policy and procedures Ensure adherence to individual client s privacy and disclosure requirements. Contribute to Employment Pathway Plans to ensure they are relevant to job placement and post placement support. Documentation must be accurate, up-to-date and submitted in a timely manner Provide a service which meets the Disability Service Standards and other associated Quality systems and compliance requirements (including Karingal Quality systems, DEEWR Code of Conduct and Service Guarantee). Complies with internal and external contracts, guidelines and other requirements including Karingal and MatchWorks internal Policies, Procedures and Work Instructions and DEEWR contract provisions. Contribution to team and continuous improvement Willingness to undertake further training for self-development Display professionalism in all internal and external communications and transactions Participate in meetings, policy and organisational development activities as required. Attend regular site meetings and regional Employment Consultant seminars Liaise with other MatchWorks Employment Services Consultants and participate in ESC meetings when scheduled. Builds effective relationships with Employment Consultants and other relevant staff. Actively participates in meetings and training, and contributes toward team targets and goals. General Work closely with Employment Consultants and other relevant staff members. Educate employers, co-workers and local business community of people with disability, injury, medical condition to break down employment barriers and community stigmas. Be supportive, flexible and willing to adjust to management and changing business needs. Manage a challenging workload through prioritisation and effective time management. Display high level of personal integrity and professionalism when representing Karingal Other duties as directed by manager or supervisor Adheres to Karingal staff code of conduct at all times. Upholds MatchWorks values at all times. Supporting Others Capability and Leadership Attributes Responds to changes in clients and stakeholder needs as directed by supervisor Actively listens to colleagues and clients and responds promptly to their needs Page 3 of 5

4 Delivering Quality Services Personal & Professional Commitment Leadership & Influence Positive Impact Core Physical Requirements Actively contributes to team goals through cooperation Respect individual needs and choices Accepts personal responsibility for accurate completion of work and seeks help when required Works within agreed priorities for clients and works independently on routine tasks Self-motivated to get things done and works to agreed outcomes Enthusiastically accepts tasks and initiates action Demonstrates Karingal values and code of conduct. Displays high ethical and professional standards in all aspects of work Reflects on own behaviour and recognises the impact on others. Seeks development options Self-evaluates performance and seeks feedback from others Engages in continuous learning opportunities and supports others in learning Demonstrates knowledge of Karingal s mission, vision and guiding principles Keep self-informed. Keeps supervisor/tl informed on work progress Demonstrates judgement and adheres to work plans Thinks and plans ahead Stays focused on the goal of service improvement and resists being side-tracked Remains positive and responds to pressure in a controlled manner. Ensures work is completed within timeframes Is tolerant and open. Treats all people with respect and courtesy Inherent Requirements of Position Ability to operate varying technological devices and software applications Able to drive and operate company vehicle, or travel on own means as appropriate to the position Ability to sit for prolonged period at workstation Able to communicate effectively with various stakeholders Ability to access, interpret and utilise complex documents The following adjustments to the work environment can be accommodated for individuals Reasonable adjustments to work related communications or information provision is available Reasonable adjustments can be made to workplace or work related premises, equipment or facilities, including provision of additional equipment or facilities to people with a disability Reasonable adjustments to work methods are available to people with a disability Reasonable adjustments can be made to work arrangements, including in relation to hours of work and use of leave entitlements Access to training, transfer, acting, trial or higher duties positions, traineeships, or other forms of opportunity to demonstrate or develop capacity in a position Reasonable adjustments can be made to this position to accommodate a person with hearing impairment Page 4 of 5

5 Reasonable adjustments can be made to this position to accommodate a person with a physical impairment Mandatory Requirements Satisfactory completion of Police Check/s Working with Children Check required if working with children or requirement of role Current Drivers Licence Key Selection Criteria & Skills/Attributes EXPERIENCE and/or SPECIALIST KNOWLEDGE: Essential: Experience and proven aptitude for reverse marketing, cold calling and rapport building with external customers Proficiency in using Microsoft Office software programs Proven ability to build and maintain effective relationships with clients, peers, employers and relevant other key stakeholders towards gaining and maintaining sustainable employment opportunities. High level of oral and written communication skills Demonstrated high level professionalism, compliance and attention to detail Ability to manage time and workloads effectively to meet targets and business priorities in a challenging environment Desirable: Experience or understanding of the disability field and barriers to employment experienced by people with disabilities, injury and health conditions Previous experience in employment services and/or injury case management Previous marketing, business development, account management role Page 5 of 5