JOB AND PERSON SPECIFICATION Position Title: Education Manager Reports Directly to: General Manager Commercial. Non-EBA Senior Manager

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1 JOB AND PERSON SPECIFICATION Position Title: Education Manager Reports Directly to: General Manager Commercial Responsible for: Member of: Grade: Team Leader Education Leadership Team Non-EBA Senior Manager About St John St John is a charity in the South Australian community working for the Service of Humanity. Our vision for the future, whether acting alone or in partnership with others, is the provision of charitable and humanitarian services to individuals, groups and organisations. Our relief work for persons in sickness, distress, suffering or danger recognises no barrier of race, colour or creed. Within South Australia, St John engages some 2,000 volunteers supporting the community in the provision of First Aid services and Community engagement. St John also employs approximately 90 paid staff, located at State Office and across the state. Purpose of the Position The Education Manager leads and has responsibility for the St John Education portfolio. The Manager will ensure the Education Services Division (ESD) delivers high quality training programs to meet the current and future needs of South Australian businesses, general public, volunteers and staff. The Education Manager will have full compliance accountability as part of St John s duty as a Registered Training Organisation (RTO) provider under St John Australia s national registration. The Senior Manager will ensure the timely establishment and development of appropriate systems, policies, procedures, guidelines, assessment and reporting against the Training Excellence Framework (TEF). St John Values Skilled Resilient Dynamic Respectful Accomplishing amazing amounts of work, demonstrating consistently strong performance others can rely on and making wise decisions Maintaining calm in stressful situations, making tough decisions without excessive agonising, discovering practical solutions to hard problems, taking smart risks and being tenacious Seeking and creating new ideas that prove useful, learning rapidly and eagerly, keeping St John nimble by minimising complexity and finding time to simplify, focusing on great results rather than on process, exhibiting bias to action and displaying a true can do attitude Upholding the importance of what it means to be a St John member, treating all people with respect independent of their status, saying only things about fellow members that would be said to their face, working with others in the best interests of St John, listening well to better understand, making time to help other members and sharing information and advice openly and proactively 1

2 Courageous Questioning actions inconsistent with our values, inspiring others with a thirst for excellence, caring intensely about St John s success, admitting mistakes and being ego-less when searching for best ideas Special Conditions Out of hours work will be required Must be prepared to relocate within St John should the need arise The incumbent is required to hold a National Police Certificate (NPC) via Crimtrac prior to commencement of employment with St John. Continued employment is subject to the maintenance of a satisfactory NPC Will be required to undertake Child Safe Environments training within the first 6 months of employment A valid and current driver s license is required Organisational Relationships General Manager Commercial GM Personal Assistant Education Manager Team Leader Education Trainers Member of: Leadership Team Key Responsibilities Training Strategy Develop strategies and directions for Commercial Education, in conjunction with the General Manager Commercial, including the vision and tactical direction Lead Education Program execution ensuring appropriate resourcing Initiate, plan and design, execute, monitor and control projects as directed by the General Manager, Commercial Maximise revenue and profit from existing first aid courses, including e-learing Identify, assess and implement new sources of first aid training revenue including e-learning Identify new avenues for training revenue and profit (outside of first aid) consistent with the organisations marketing direction Assess and lead the development of new training opportunities identified and agreed by the General Manager, Commercial Assist in the development, forecasting and management of the ESD budget Monitor and report on the business unit s operating budget 2

3 Training Quality and & RTO Compliance Full responsibility of St John SA s ongoing training compliance and annual audits in line with St John s National RTO requirements Review the quality and compliance of the ESD and identify and remedy shortcomings Establish a Training Excellence Framework (TEF) including the development and implementation of best-practice policies, procedures, guidelines and systems Implement a Performance Implementation Program (PIP) that continually assesses ESD performance against industry best-practice and delivers necessary improvements Assess the requirements of establishing St John SA as an RTO Ensure St John SA is in a position to become a RTO Communication & Liaison Develop and maintain commercial relationships with key stakeholders Maintain regular liaison with other members of the Education Team to ensure coordination of the management of trainers and training programs Participate in St John staff meetings and consultation processes and facilitate staff access to information via updates, team meetings, newsletters and other communication channels Model St John values and play a role in raising the profile of these values and associated behaviours across the organisation Financial Management Maximise revenue and profit from existing training courses and identify and implement new sources of training revenue Develop, monitor and report on the business unit s operating budget Monitor compliance with all outstanding financial obligations Assist in the development, forecasting and management of the ESD budget. Leadership Energetic, positive and motivating leadership of the Organisations Education Services Division in line with St John SA s Vision, Mission, Strategic Plan, and Values Influential Leadership of the ESD Teams to ensure a cohesive culture of excellence and improvement Strong leadership and support of Volunteer Training Responsible for the day-to-day leadership, management and support of the Education team, including recruitment, monitoring delivery against objectives, quality standards, personal development, coaching and appraisals Ensure all direct reports have performance development plans in place and that regular reviews and appraisals are conducted in line with St John policy Ensure the Education team is fully informed of the strategies and activities of St John. Ensure the corporate image and public profile required by St John is maintained on all sites at all times. Ensure that the ESD is outcome focused and individual team members have clear delivery objectives that are measured and managed Coordinate with line managers to identify training needs of staff in order to enhance their performance 3

4 Workplace Health & Safety Maintain current First Aid Certificate, Manual Handling and Infection Control Training and ensure staff also maintain training. Ensure day-to-day management of Work, Health and Safety issues within the work area and demonstrate leadership and communication on these matters. Undertake risk assessment of the work area when workplace changes occur (including renovations, painting, new equipment etc). Ensure staff and volunteers are aware of workplace health and safety responsibilities, and that these are effectively undertaken (including workplace assessments etc.). Core Competencies, Skills and Experience PEOPLE Communication Team Work Delegation Leadership Self Management Use appropriate styles and methods/mediums for the particular audience Influences outcomes through negotiation and compromise Creates an open, positive environment to encourage open discussion Develops and maintains positive and beneficial relationships within and external to the organization Develops and motivates others to effectively perform and contribute Builds an effective team which is inclusive, positive and supportive Actively promotes the St John values and builds positive culture Participate and contributes to the development and success of the Leadership team Actively supports other members of the Leadership Team Ensures effective use of accountability controls available within St John Allocates decision making authority and task responsibilities as appropriate Empowers others by developing their talents, skills and confidence Clearly communicates delegated responsibilities, establishes procedures and provides support Develops a shared vision and mission of St John and inspires and influences ownership of Divisional and strategic goals Actively conducts Performance Appraisals and meets formally at least twice yearly Manages performance and ongoing development of team members Employee administration is processed efficiently and on time (leave, timesheets, pay changes etc) Develops Business Unit plan and cascades individual KPI s to all team members Able to prioritise own work tasks appropriately Negotiates with direct reports and other members in order to achieve goals Aware of own emotions and those of others, takes these into consideration when acting Self-motivated, diplomatic and displays strong business acumen 4

5 SERVICE DELIVERY Customer Focus Problem Solving Results Focused Innovation Project Management Decision Making Strategic Planning CONTROLS Financial Management Resource Management Develops and sustains productive internal and external customer relationships Understand and is responsive to customers objectives and needs Readily readjusts priorities to respond to changing customer demands as appropriate Uses logical reasoning to work through issues Identifies pragmatic well rounded solutions Conducts thorough analysis of all implicating factors Includes relevant stakeholders in this process All actions support the Business Unit plan Knows what outcomes are required and focused on delivering these Maintain focus at all times Seeks out creative opportunities to improve, streamline and reinvent work processes Is receptive to new ideas Develops and supports other to develop new products, services, methods or approaches Devises new methods, processes and approaches having Divisional wide impact Ensures support for projects and alignment to Business Unit plan Develops workplace with tasks, timeframes, milestones and resources Effectively manages projects in accordance with timeframes and budgetary requirements Engages and informs stakeholders and responds to queries appropriately Considers different perspectives when making decisions Makes decisions that produce high quality results by applying logic, analysing problems and calculating risks Decision are clear, consistent and transparent Decisions are made in a timely manner and stakeholders informed appropriately Uses strategic thinking and planning to ensure the Division moves towards its vision Supports executive leadership perspective to the development of St John mission, vision and business plan Drives strategic initiatives in area of responsibility and across the organisation Annual preparation of budget Management of budget according to Policy & Procedure or direction with regards to financial controls Financial reporting and forecasting appropriately Appropriate spend and procurement of goods and services Resource requirements are determined by workloads and team needs Resources within the team are used effectively and appropriately Resource utilisation and allocation complies with policy 5

6 Managing Risk Quality Workplace Health & Safety Change Takes actions in which the benefits to the efficiency and effectiveness of service delivery are weighed against potential risk Establishes prevention and detection internal controls for team Handles risk and uncertainty and demonstrates leadership throughout Sets expectations and delivers high quality work from self and others Monitors the performance of the Division and seeks continuous improvement Emphasizes quality in all processes and procedures in dealing with stakeholders Addresses quality gaps immediately and appropriately Maintain required training and qualifications for self and team Demonstrate leadership, promotion, consultation and communication on WHS matters Proactively manage WHS risks, utilising appropriate resources Respond appropriately when risks identified or an incident occurs Motivates others to build a shared vision for organisational improvement and change Demonstrates support and flexibility for organisational change Develops, plans and follows through on change initiatives Helps team members have a clear understanding of what they will need to do differently and overcome resistance Job Specific Competencies, Skills and Experience Skills Ability to make decisions, within delegated authority parameters Ability to represent St John SA internally and externally Strong relationship-building skills, with both internal and external stakeholders Highly motivated and enthusiastic, with excellent people management and communication skills Excellent written and verbal communication skills Excellent negotiating skills to enable effective implementation of plans across the organisation Demonstrated ability to manage a budget Ability to write clear and effective reports and submissions Ability to effectively prioritize and execute tasks in a high-pressure environment Excellent relation building skills Experience Minimum 5 years experience in a similar role, or at similar level, managing a team of training professionals Experience in management of a commercial training organisation Experience in the identification, development, facilitation, and implementation of training programs Professional experience managing and supporting staff Experience in the management of complex, multi-stakeholder projects and achieving goals on time and to budget Developing strategic training plans Experience working with volunteers 6

7 Knowledge Knowledge of quality training standards and RTO requirements Essential Qualifications Maintain up to date knowledge of relevant training products and courses Working knowledge of Microsoft Word, Excel etc Demonstrated understanding and ability to interpret legislative requirements Exposure to, or an understanding of, the dynamics and drivers of charitable organisations Tertiary qualifications in vocational education, training or business management Certificate IV in Training & Assessment Acquire (if not already held) maintained first aid certificate General Position Information This is a three year full-time contract currently based in the State Office in Unley. Nominal working hours are Monday to Friday 8.30am to 5.00pm however the position requires some flexibility in order to meet organisational needs. J&PS Review and Acceptance Name: Job Holder Signature: Date: Name: Supervisor / Manager Signature: Date: 7

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