Position Description: Services Manager

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1 Position Description: Services Manager Position Details Position Title: Location: Classification: Time Fraction: Contract Detail: Services Manager Mentis Assist, Mornington (or as directed) SCHCADS Level 8 - Dependent upon qualifications and experience Full-time classification Subject to Ongoing Funding Organisation Overview Mentis Assist is a not-for-profit Community Managed Mental Health Service (CMMHS) supporting people (16-64 years) with severe and enduring mental illness and psychiatric disabilities. Mentis Assist assists people to recognise their values, strengths and goals, with an emphasis on improving health and wellbeing, independence, social participation and enhancing meaningful relationships with significant others. Mentis Assist was established in 1987 and has evolved significantly to become a leader in the areas of delivering flexible support packages tailored to the individual using strengths-based, recovery-orientated practice, quality and evidenced based service provision. Mentis Assist strives to provide opportunity for people living with mental illness to enjoy a meaningful life by strengthening self-identity, personal responsibility and hope. Our vision is for optimum personal recovery and wellbeing. Mentis Assist believes that recovery-orientated practice is a partnership where the person with the lived experience is the expert in their recovery and our staff bring their understanding and expertise to support this journey. Our service model is based on Coleman s Recovery approach and incorporates the (DoH) Victorian Framework for Recovery-Orientated Practice (2011) and the National Mental Health Standards (2010). This model believes that recovery practice should be person-centred, accepting of diversity, strengths-based, provide respect and dignity, community connection and participation. Mentis Assist places high importance on maintaining a skilled, supported and informed workforce, providing opportunities for reflective practice, flexibility and innovation, developing and maintaining collaborative partnerships, evaluation, planning and continuous improvement. Conditions of Employment In accordance with PSS Enterprise Agreement 2011, incorporating the terms and conditions specified in the Social, Community, Home Care and Disability Services Award 2010 Salary range within SCHCADS Band 8 depending on qualifications and experience The current Enterprise Agreement 2011 allows for flexible working hours - Full time employees may elect to organize their hours to allow for one Rostered Day Off per month Generous Salary Packaging tax exempt benefits such as living expenses, meal & entertainment and venue hire Clear result of Criminal Record and Working with Children Checks are mandatory prior to commencement of position Mentis Assist encourages people with a disability to apply and encourages full disclosure of illness or disability Mentis Assist is a smoke free workplace. MENTIS Service Manager October 2015 Page 1 of 5

2 Qualifications and Requirements Tertiary qualification in mental health, social work, occupational therapy or related health discipline, postgraduate qualifications in management/leadership desirable, along with Minimum of five (5) years work experience in Mental Health/Community/Health sector/s plus, Minimum of five (5) years leadership and management roles including, a minimum of two (2) years in senior management roles Current Victorian Driver s License and ability to undertake travel as required Satisfactory Police Record Check Consent to a Working with Children s Check Right to work in Australia Mentis Assist has a strong commitment to participation of people with lived experience in our workforce. We invite qualified people with lived experience of mental health issues to apply. We also welcome diversity in the workplace and invite people from other communities to apply. Applicants from suitably qualified Aboriginal and Torres Strait Islander applicants will be highly regarded. Application Procedure For enquires regarding this position, please contact Jane Fitzell, Office Manager on or by Applications must include a cover letter, current CV and address the Selection Criteria, which is on page 5 of this position description Two (2) current referees Applications must be received via to no later than 5pm on Monday 2 nd November 2015 Please visit for further information regarding our organisation. Position Overview In the Mentis Assist organisational structure, the Service Manager oversees and leads a cluster of programs. The nature and scope of these programs will change from time to time in response to funding and other operational issues. It is expected that the Service Manager will have up to 7 direct reports, usually from Senior Practice Leaders and Program Managers, in addition to administrative support staff. The Service Manager is responsible for ensuring a high standard of service delivery to clients consistent with the Organisation s values and guidelines documented in the Service Model. The Service Manager provides leadership and manages all accountability aspects of their allocated programs. The incumbent will be accountable to ensure the achievement of service performance and budget targets in line with documented policies, procedures and guidelines. The Service Manager is charged with ensuring their program staff are provided with continuous professional development opportunities. Multi-skilled Practitioners are required to maintain an up-to-date knowledge on an eclectic range of therapeutic interventions including person-centred practice, recovery-orientated practice (Coleman), trauma-informed care, family-sensitive practice, care co-ordination, suicide intervention, cultural competence, and the Mentis Assist Personal Recovery Outcome Measurement Tool (PROMT). The Service Manager will establish and maintain strong working partnerships with Clinical Mental Health teams, South-East Primary Care Partnerships (SE-PHN) and other community service and health providers and partner organisations. Line Manager Reports to the Director of Services. MENTIS Service Manager October 2015 Page 2 of 5

3 Key Accountabilities and Duties Self and Workplace Contribute to a healthy and safe workplace for staff/volunteers/students and members of the community Take care of your own health and safety and understand the responsibilities and accountabilities to yourself and others in accordance with WH&S legislation, internal policies and promote a working environment that is congruent with those guidelines Acknowledge, appreciate and encourage differences, valuing people for their skills, competencies, and contribution to Mentis Assist continuing success Mentis Assist is an Equal Opportunity Employer and provides a healthy and safe environment which complies with all safe working procedures as per Mentis Assist policies and procedures Understand responsibilities and accountabilities to yourself and others in accordance with the Victorian Charter of Human Rights and Responsibilities Act 2006 (Vic.) Abide by Mentis Assist Privacy policy and guidelines. Leadership and Management Ensure high level of effective services to clients, carers and families as defined in the Service Model and related policies and procedures Lead and manage the program teams consistent with agreed policies, priorities and strategies and ensure that funding targets are met or succeeded Build collaborative relationships with local service and health providers Operate according to the delegations of authority of the Organisation Proactively support our vision and values Ensure consistencies throughout program teams including; processes, policies and procedures and guidelines Identify service gaps, plan and lead the development and implementation of initiatives that fosters continuous quality improvement. Staff Management Attend and actively participate in assigned internal and external meetings in a professional manner In collaboration of Program Managers and Senior Practice Leaders to manage program staff Provide supervision, guide, motivate and coach Senior Practice Leaders and Program Managers Ensure good culture is maintained that encourages retainment of staff Manage and/or oversee the HR components of the recruitment and cessation of program staff Lead and/or oversee performance management procedures according to the HR Manual In collaboration with Senior Practice Leaders and Program Managers, undertake annual performance appraisals for program staff and approve and monitor professional development plans In collaboration with the Director of Services, undertake annual performance appraisals for Program Managers and Senior Practice Leaders and sign off on professional development plans Maintain a good organisational culture that encourages respectful, collaborative and a healthy workplace Develop and oversee regular in-service training for program staff. Service Delivery In collaboration with Program Managers and Senior Practice Leaders review service delivery and case work to ensure high standard are maintained and in accordance with policies, procedures and the Service Model. Actively participate in service/program reviews and evaluations in collaboration with the Quality Coordinator Oversee Program Managers and Senior Practice Leaders to maintain client paper and electronic files to ensure they meet quality standards outlined in our policies, procedures and guidelines Promote the sharing of knowledge throughout the various teams and structural levels Facilitate opportunities to promote Mentis Assist and programs Facilitate presentations as required, using a variety of medium i.e. power-point, skype. MENTIS Service Manager October 2015 Page 3 of 5

4 Finance and Performance Ensure all service expenditure has approval in line with the Delegation Schedule, policy and procedures Ensure all accounting and documentation processes are accurate and within budget. Routinely review financial and brokerage reports to ensure accuracy Through Program Managers and Senior Practice Leaders, ensure performance targets and data submissions and program reporting is completed in a timely and accurate manner and meets or succeeds targets assigned Ensure effective staffing levels are maintained and locum staff are utilised as per budget allocation. Practice Knowledge Good knowledge of mental health diagnoses and symptoms, treatments, interventions, regional mental health and general health providers Sound understanding of the causes of stigma and barriers faced by those with mental ill health Broad knowledge of Developmental and Attachment theories Experience in providing; early intervention, recovery-orientated, strengths-based, person-centred, familysensitive, trauma-informed practices Good understanding of HR practices i.e. performance management, recruitment and cessation of staff. Highly skilled management and leadership abilities with a good understanding of change management theories. Professional Development Participate in fortnightly supervision with the Director of Services Undertake annual performance appraisals with the Director of Services and develop and implement own professional development plans Actively take part in training and skill building opportunities. Administration Ensure electronic reporting compliance i.e. Quarterly Data Collection (QDC) Minimum Set Data (MDS) Ensure program written reporting is completed to the highest standard and lodged within set timeframes Record accurate case notes as required Ensure HR Performance Management recording is up-to-date and reflects a clear and accurate overview of situation and/or meetings. Ensure HR policies and procedures are adhered to Ensure adherence to Critical Incident Reporting and responsibilities Through Program Managers and Senior Practice Leaders, monitor to ensure all HR processes are met within set timeframes i.e. timesheets, personal and annual leave forms, 50/52 requests Adhere to program and performance reporting within set timeframes and to a high standard Possess excellent written and verbal communication and IT skills. Other Duties As directed. MENTIS Service Manager October 2015 Page 4 of 5

5 Key Selection Criteria 1. Excellent knowledge and skills; and demonstrated experience of working with people with severe and enduring mental health issues along with complex and multiple care needs (poor functioning/living skills/physical health, substance abuse, dual disability, personality disorders, history of homelessness and deep set trauma). Possess a strong knowledge of risk assessment, therapeutic interventions and service evaluation, particularly as it pertains to individuals who can, at times display difficult and aggressive behaviours. 2. Well-developed skills and experience in providing clinical supervision (individual and group) and providing inhouse training and/or leading people in times of change. 3. Demonstrated ability to develop and maintain strong and effective teams and a positive work ethic and culture. 4. Demonstrated ability to effectively performance manage staff and have courageous conversations with others (i.e. to address poor performance or to resolve a grievance) which highlights high level skills in problem solving and conflict resolution. 5. Ability to be adaptable in a fluid work environment i.e. within organisational, legislative and practice frameworks, without the need for close monitoring and high levels of direction. 6. Have a thorough knowledge of, and sound experience in, program reviews and evaluations. 7. Possesses an ability to work in a flexible and adaptable manner i.e.; works well both independently and collaboratively; has good problem solving and conflict resolutions skills; capability to organise and prioritise a competing workloads; confident to make decisions and calculated mistakes; can remain calm during times of high stress. 8. Well skilled in managing program reporting requirements (written and electronic) including budgets, brokerages, grant funding expenditure as well as meeting/exceeding program targets. 9. Highly effective interpersonal people and communication (written and verbal) skills. 10. Advanced administration skills including IT systems such as client databases, computer literacy, Microsoft packages (Word, Outlook and Excel) and search engines. To view Mentis Assist Organisation Chart, please go to our website: MENTIS Service Manager October 2015 Page 5 of 5

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