Employment Consultant Position Description

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1 Employment Consultant Position Description Position Title: Employment Consultant Service Area: Hrl Disability Employment Service Award: Labour Market Assistance Industry Award 2010 Classification: <Classification> (Pay Point <n>) Hourly Rate: As per Award Employment Type: <Permanent Part-Time><Permanent Full-Time> Hours: To be advised (may include work outside normal operational hours as required) Salary: As per Award (opportunity to salary package) Reporting To: Hrl DES Co-ordinator Location: Wellington Street, North Hobart, Tasmania Date Approved: 30 th June, 2014 What is Headway rebuilding lives? Headway rebuilding lives (Hrl) is a community-based rehabilitation service provider supporting people with disabilities, specialising in working with people with acquired brain injury (ABI), their families, carers, friends, service providers, government agencies and other professional bodies. Hrl co-ordinates an integrated range of rehabilitative services for people with disabilities including individuals with complex support needs. Purpose Statement of Headway rebuilding lives To rebuild the lives of people living with an acquired brain injury and other disabilities through the delivery of person-centred community-based rehabilitative services as contained in Hrl s Model of Practice. Description of Hrl Disability Employment Service The Hrl Disability Employment Service (Hrl DES) works with jobseekers to identify and provide employment support. The service also supports employers to accommodate the needs of people with disabilities through on-the-job training, maintenance support and re-training of workers. Code of Conduct Working Environment Employees must abide by Hrl s Code of Conduct and appropriate standards of professional behaviour. Work Health and Safety As an employee, you must be aware of and comply with requirements of the Workplace Health & Safety Act 2012 and Work Health & Safety Regulations This includes taking responsibility for your own health and safety and that of others in the workplace and complying with Hrl s work health and safety policies, procedures and practices.

2 Performance Review Regular Performance Reviews will be conducted using Hrl s Performance Management Process. Organisational Values Promote in action the principles, values and philosophy of Hrl s Living PURPLE Culture Code. Professional Standards All employees are required to present a positive and professional image of Hrl when interacting with clients, family members, advocates, staff/colleagues, employers, service providers, funding bodies and the general community. Continuous Improvement All employees are obligated to continually improve their own performance, and contribute to the overall quality and effectiveness of Hrl services. Terms of Employment This position encompasses contract-based permanent hours. In consultation and as negotiated with the Hrl DES Co-ordinator, employees may be required to work outside normal operational hours from time to time. A three (3) month probationary period applies to this position in which time the incumbent shall participate and complete the Hrl induction program. Position Summary The Employment Consultant is a multi-functioned employee who is engaged to provide direct services to participants in job placement or support services, training courses, and other programs and activities provided by the employer. This position will have an emphasis on supporting people with disabilities in an employment setting. Employees will be required to assist in the development and administration of programs including client assessment activities, preparation of individual client service programs, the conduct of employment placement and other employment-related activities. Employment Consultants can be expected to monitor and review individual client programs, to monitor, report and advise on client outcomes, and to carry out case management functions and duties. Employment Consultants may also be expected to conduct job clubs, and / or market services and / or clients to employers. All functions are undertaken in accordance with the organisation s Model of Practice and the Disability Service Standards. Service Objectives To provide clients with high quality support that addresses individual needs and enhanced independence, abilities, community participation and/or quality of life. The employee is expected to operate with: A high level of commitment Efficient follow through of any tasks until completion or as otherwise agreed with by the relevant supervisor or delegated staff Consideration, understanding and respect for clients and their families An understanding of the need for consultation, where relevant, and in collaboration with colleagues, managers, external partners, employers and other staff An appreciation of the necessity to use initiative and find positive solutions in response to identified needs.

3 Level Of Responsibility This position is directly responsible to their immediate supervisor for all aspects of service delivery and organisational management whilst at work. Employment Consultants are required to exercise professional judgement within the policy parameters of Hrl and Hrl DES. Employees will also be required to take responsibility for writing reports and assisting in the preparation of funding proposals, liaising with and marketing to employers, industry and the community, participating in co-ordination activities with other agencies, referring clients to appropriate agencies and programs, and carrying out client placement activities. Direction and Supervision Employment Consultants works under general direction but will be given a reasonable level of autonomy. Employment Consultants may be required to supervise lower classified employees in their day-to-day work. This position reports directly to the Hrl DES Co-ordinator and ultimately the Manager Client Services with limited supervision over daily tasks. Core Duties Primary Tasks and Duties Secure work at Award based wages for clients of Hrl DES. Effectively market Hrl DES to target industries to ensure continued appropriate job-seeker referrals, work trials and employment opportunities. Case manage Hrl DES s job-seekers and workers within a quality assurance framework. Conduct professional employment focused job seeker / case manager sessions in group settings and on an individual basis with clearly defined Employment Pathway outcomes that fulfil DSS and Hrl DES administrative requirements. Provide appropriate assistance and support to job seekers and workers including direct hands on support, task breakdown / analysis, and workplace support (including Post-Placement Support and Ongoing Support). Exercise effective communication and negotiation with new and existing employers so as to develop appropriate employment opportunities that meet individual job seeker circumstances. Document all DSS claiming requirements in accordance with the current DSS Employment Services Deed, Hrl policies and Quality Assurance standards, ensuring every possible measure is taken to ensure no claims are missed. Effectively market clients to prospective employers. Other Duties Communicate with, contribute to and support the Hrl DES team and other work teams in a respectful and professional manner. Maintain an awareness of employment, vocational training and disability issues. Attend and actively participate in meetings as required. Attend training courses as requested. Ensure that the service provided is in keeping with the Disability Service Standards and Hrl policies and procedures. Qualifications Formal qualifications in a disability or employment-related field; Relevant experience or expertise in a disability or employment-related field; and / or Certificate IV (or above) in Training and Assessment (or an equivalent).

4 Other Requirements Current certification in Provide First Aid Retain a current non-restricted Tasmanian Driver s Licence (Manual Vehicle) Satisfactory National Police History Check / National Police Certificate Provision of a satisfactory pre-employment Health Assessment (as administered by Hrl s nominated Assessor) Highly developed written and administration skills Experience in marketing and / or promotion Ability to work within a quality assurance framework A commitment to equity and access for people with disabilities, and a positive values base towards people with a disability. Proficiency in the use of computer software including Microsoft Windows and Microsoft Office 2010 (or above) applications, and information management systems including ESS and JobReady Live Personal Attributes Possess high-level interpersonal skills including conflict resolution, negotiation and problem solving Ability to work in a team and independently Punctual and reliable Exercise initiative Committed to innovative and responsive service delivery Is flexible and responds positively to change Ability to manage frequent workplace demands, and effectively deal with stressful and adverse situations Patience, empathy and a good sense of humour Selection Criteria SC1. Demonstrated ability to market the agency and it s clients to employers, to undertake job search functions and secure appropriate positions for people with disabilities. SC2. Possess extensive knowledge and skills in case management, particularly as they relate to working with people with disabilities. SC3. Demonstrated ability to identify client training and support needs, and the ability to conduct formal training and informal on-the-job training. SC4. Demonstrated use of initiative and ability to work autonomously and as part of a small team. SC5. Have an understanding of current issues relating to people with disabilities, in particular as they relate to a person s integration into the workforce. SC6. Demonstrated ability to work under pressure, to meet strict contractual guidelines and tight deadlines. SC7. Possess a Driver s Licence and a National Police History Check / National Police Certificate. Selection Requirements As part of Hrl s selection process, candidates may be required to undertake a confidential online suitability assessment questionnaire.

5 Observance & Verification The Employee: I have carefully reviewed this Employment Consultant Position Description and I am satisfied that it fully and accurately describes the inherent role, duties, level, responsibilities and requirements of the position. I further acknowledge that: This position description is an indication of the duties and responsibilities that I am required to undertake. Additional or other duties and responsibilities may be allocated to me, after discussion. Where additional training and support is required to fulfil additional or other duties of a similar level, it will be provided. This position description will be reviewed regularly in consultation with me. Name: Signature:... Position: Date:. /. / Signed for and on behalf of the Organisation: Name: Signature:... Position: Date:. /. / Headway rebuilding lives Wellington Street, North Hobart, TASMANIA 7000 Phone: Fax: (03) Web:

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