Ambulance Victoria Position Description

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1 Ambulance Victoria Position Description Position Title: Organisational Development Consultant Reports To: Senior Organisational Development Consultant / Manager Organisational Development (as applicable) Division: People & Community Department: Organisational Development Direct Reports: Nil Employment Conditions: Metropolitan Ambulance Service and Health Services Union (Management and Administrative Staff) Collective Agreement 2006 Primary Objective: To contribute to the improvement of AV organisational performance and sustainability through the development and provision of organisational development solutions and consultancy services. Responsibility for Quality: To take responsibility for improving quality processes using continuous improvement philosophies and practices, thereby increasing value to the customers and the organisation Behaviours: Achievement: Self-Actualising: Humanistic-Encouraging: Affiliative: Achieves self set goals Receptive to change Encourages growth and development in others Believes that individual effort is important Creative problem solver Accepts and shares responsibility Non-defensive Trustworthy Resolves conflicts constructively Takes on challenging tasks Self respecting Involves others in decision making Cooperative Friendly Genuine in concern for others Accepts change Insightful in diagnosing problems Motivates by serving as a role model Ambulance Victoria Date of Issue: May 2010 Position Number: , Page 1 of 6

2 Position Scope Budget: Nil Financial Delegation: Nil Occupational Health & Safety Understand, observe and adhere to all safe working procedures and maintain safe work practices Equal Employment Opportunity Understand, support and adhere to the principles covered in the AV Workplace Respect Policy Key Contacts Internal General Managers, departmental managers and AV staff External Internal and external training providers and professional associations Ambulance Victoria Date of Issue: May 2010 Position Number: , Page 2 of 6

3 Key Accountabilities Key result area Key Accountabilities Organisational Development consultancy and ongoing development programs Provide input into the design, development and maintenance of the OD Consultancy methodology for AV Contribute to the identification of service gaps relating to organisation development and proactively develop proposals for service enhancement and innovation With guidance from the Senior OD Consultant/Manager Organisational Development, undertake organisational development projects to drive improved organisational performance, incorporating the following: Developing project briefs for project sponsors that articulate the objectives, scope and outputs of the consultancy Conducting research to determine best practice approaches and quality standards Analysing and evaluating options and outcomes in line with organisational constraints Identifying and proposing a best-fit organisational development solution for relevant individuals / teams Establishing a baseline from which progress and achievement can be measured Championing and implementing the design and delivery of agreed organisational development solutions Monitoring and evaluating progress against objectives and standards Evaluating outcomes and organisational return on investment Capturing and sharing lessons learned Estimating project costs, managing project budgets, issues and risks Plan, design and supervise allocated development initiatives as outlined within the OD Program and annual strategy Strategy, Frameworks, Tools As guided by the Senior OD Consultant/ Manager Organisational Development: Implement strategy and develop supporting frameworks, tools and methodologies for allocated programs/initiatives Where appropriate, facilitate knowledge sharing of the above frameworks within the Organisational Development team and wider organisation Assist in workforce analysis activities to determine the ongoing development needs of the organisation with regard to performance improvement, succession planning, capability development and business risk Ambulance Victoria Date of Issue: May 2010 Position Number: , Page 3 of 6

4 Key Accountabilities Key result area Key Accountabilities Evaluation, Compliance and Policies Working collaboratively with the Senior OD Consultant/ Manager Organisational Development: Stakeholder management and specialist advice Ensure that all initiatives are reviewed using the OD evaluation framework, monitoring quality in order to drive continuous improvement Ensure alignment to appropriate frameworks, systems, policies and procedures and reports, including AV s desired organisational culture and agreed OD frameworks Work collaboratively as a member of a team of OD consultants to ensure there is alignment and consistency of OD approaches across the organisation Ensure alignment of frameworks, methodologies and programs to the Individual Learning and Development program / calendar Ensure alignment to the AV project management methodology and relevant templates Contribute to the development and maintenance of OD policies and procedures Influence organisation development outcomes by developing and maintaining effective networks with internal and external stakeholders Assist the Senior OD Consultant / Manager Organisational Development, in marketing the organisational development internal consultancy service and OD capability to General Managers and other senior staff within AV Liaise with appropriate internal resources and/or specialist third party consultancies / providers for the provision of services as required Contribute to the development of the Organisational Development department s business plan including resource requirements, as well as activities associated with the annual / strategic plan process Ambulance Victoria Date of Issue: May 2010 Position Number: , Page 4 of 6

5 Selection Criteria Qualifications and experience Tertiary qualification in Education, HR, Management or equivalent Experience working in an Organisational Development or related environment Experience and/or qualifications in conducting needs assessments, developing, and leading organisation development solutions. Demonstrated project management experience Proficiency in Microsoft Office and relevant software applications Knowledge of program evaluation techniques Current Driver s Licence Key attributes Strong verbal and written communication skills to enable ideas and opinions to be expressed clearly and effectively, and to ensure clear, concise and accurate preparation of reports and other documentation Strong interpersonal, influencing and negotiation skills to gain the acceptance of ideas, cooperation of others, and the ability to modify styles and techniques to accommodate tasks, situations and individuals Ability to facilitate training, presentations and provide coaching Customer service orientation to take responsibility for understanding client needs and ensuring these are met Team orientation and a willingness to coach and support other team members Analytical and problem solving skills to enable identification of issues and the judgement to determine appropriate courses of action to achieve long-range organisational goals Planning and organising skills to effectively establish the priority and scheduling of work tasks and projects to ensure work priorities are completed on time and within budget Change management skills to promote, facilitate and embed change initiatives Ability to use discretion and diplomacy in handling matters of a sensitive or confidential nature Willingness to undertake travel between Melbourne and Ballarat and regional centres as required Ambulance Victoria Date of Issue: May 2010 Position Number: , Page 5 of 6

6 Selection Criteria cont. Desirable Certificate IV in Workplace Training and Assessment Approval Manager Organisational Development General Manager People & Community Ambulance Victoria Date of Issue: May 2010 Position Number: , Page 6 of 6

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