Ambulance Victoria. Position Description

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1 Position Title: Project Manager, Access Control, Security & Maintenance Projects Position Description Division: Specialist Services Department: Property Services Reports To: Manager, Property Maintenance, Compliance and Security Direct Reports: Security Desk Operators x 2 Employment Conditions: (Management and Administrative Staff) Enterprise Agreement 2010 Primary Objective: This role is responsible for the efficient delivery of state-wide facility access control, security and maintenance, including: Project manage installation of access control systems to nominated AV Operational branches and administrative sites Administer operation of the Security Desk staff & function Utilise personal expertise to undertake security planning activities including making recommendations pertaining to AV property security Manage designated Property Services compliance activities, particularly, property related WorkSafe/OHS activities Project manage Property Maintenance related property Assume relief duties for the Manager, Property Maintenance, Compliance & Security where required Responsibility for Quality: To take responsibility for improving quality processes using continuous improvement philosophies and practices, thereby increasing value to the customers and the organisation. Expected Behaviours: These statements of expected behaviours, are based on AV s commitment to building a more effective culture and focus on developing four constructive styles: Achievement, Self-Actualising, Humanistic Encouraging and Affiliative Achievement Self-Actualising Humanistic-Encouraging Affiliative Achieves self set goals Receptive to change Encourages growth and development in others Cooperative Believes that individual effort is important Creative problem solver Resolves conflicts constructively Friendly Accepts and shares responsibility Non-defensive Trustworthy Genuine in concern for others Takes on challenging tasks Self respecting Involves others in decision making Accepts change Insightful in diagnosing problems Motivates by serving as a role model Date of Issue: February 2012 Position Number: Page 1 of 5

2 Position Scope Budget: Nil Financial Delegation: Other Managers as per AV s Delegations Manual (TBC) Commuted Availability Allowance: N/A Occupational Health & Safety Understand, observe and adhere to all safe working procedures and maintain safe work practices Provide and promote an occupational environment that is responsive to the health, safety and welfare needs of employees, contractors and the general public Ensure the Occupational Health and Safety Management System and OH&S Risk Management Processes are adhered to Equal Employment Opportunity Understand, support and adhere to the principles covered in the AV Workplace Respect Policy Ensure direct and indirect reports are aware of, understand and uphold the principles and requirements of the AV Workplace Respect Policy Monitor the working environment to ensure that acceptable standards of conduct are maintained at all times, including taking appropriate action if unacceptable conduct is observed Provide and promote a climate of mutual respect, dignity and fairness free from discrimination, harassment, victimisation, bullying and violence for AV employees, contractors, volunteers and the general public Key Contacts Internal Non-operational Departmental Managers and staff including Portfolio Managers, Property Development Managers, Property Project Managers and HSW Officers. Operational staff including Paramedics, Team Managers, Group Managers & Regional Managers where appropriate. External AV access control service providers, trade contractors, trade merchants, WorkSafe Officers & Inspectors, landlords (where applicable), local councils, local health care providers including Hospital Management, relevant authorities and utility suppliers. Date of Issue: February 2012 Position Number: Page 2 of 5

3 Key Responsibilities Key Result Area Effective project management to ensure customer needs and financial requirements are met Key Accountabilities Delivery of access control and security on behalf of the Division Identifying, planning & coordinating project activities Scoping, defining & obtaining approval & funding for Undertake project planning & develop project documentation Gather, analyse & interpret data to support project activities & objectives Engage and consult with key stakeholders and ensure effectively managed project outcomes are achieved Manage dedicated & non-dedicated project staff to achieve project outcomes Preparation of project reports & documentation Identification, management, escalation & resolution of project risks and issues Implement in accordance with agreed project plans Manage provider contracts Manage or oversee multiple simultaneously as required Manage individual as requested Utilise expertise of project management & processes within the Division Ensure all AV procedures (e.g. financial delegations, Project Management Framework) are applied appropriately to Other activities as requested by the Manager, Property Maintenance, Compliance & Security Implementation of Branch Access Control & Security Provide technical direction on access control and security related matters Ensure contractor submissions are of an acceptable standard Develop policies to address access control and security issues Manage installation of access control security system at AV operational and corporate sites Deliver user, operator and administrator training as required Undertake acceptance testing on behalf of Develop branch schematics for future security works Date of Issue: February 2012 Position Number: Page 3 of 5

4 Manage property related OH&S issues and resultant outcomes of consultation processes Effectively project manage other Property Maintenance related Use judgement, experience and expertise in achieving desired outcomes for state-wide property related OH&S issues Manage complex negotiations and stakeholder relationships whilst meeting organisational objectives Actively participate in stakeholder consultation processes including and WorkSafe representatives Use negotiation skills to influence the outcomes of consultation processes Develop cost effective approaches to problem solving and delivering works to achieve compliance outcomes Develop management processes to allow efficient tracking and reporting of individual tasks Take responsibility for driving outcomes to ensure stringent compliance outcomes are met Manage multiple tasks simultaneously Deliver Property Maintenance related including minor works, insurance related maintenance works and administrative facility coordination works Utilise all project management skill sets to complete works and achieve project outcomes Ensure all AV procedures (e.g. financial delegations, Project Management Framework) are applied appropriately to Oversee work management for Security Desk Operators Coordinate the Security Desk activities in relation to the support of staff and function Regularly monitor and assess performance of direct reports to provide constructive feedback and highlight development needs. Provide advice and support to Service Desk Operators Selection Criteria Essential Qualifications & Experience Demonstrated skills and success in managing large high risk with multiple stakeholders, preferably in access control and security Knowledge of the relevant statutory requirements pertaining to access control and security systems Knowledge of Government policies in procurement, contracting and tendering Experience in applying processes and procedures relating to property related OH&S issues as set out in the OH&S act and WorkSafe compliance codes Familiarity with project management in the public sector and an awareness of issues relating to a government environment Demonstrated experience developing strong, effective working relationships and networks with key stakeholders Experience in the management and supervision of staff Proficient in the use of Microsoft applications such as Word, Excel, Powerpoint, Outlook and Project Current Victorian Driver s Licence and a willingness to travel throughout Metropolitan Melbourne and Regional Victoria as required. Date of Issue: February 2012 Position Number: Page 4 of 5

5 Key Skills & Attributes Strong planning, organising and time management skills to deliver successful project outcomes on time and within budget Strategic thinking and well developed conceptual, analytical and problem solving skills to enable the identification of issues and the judgement to determine appropriate courses of action for achieving long-range organisational goals Strong verbal and written communication skills to enable ideas and opinions to be expressed clearly and effectively enable the effective interaction with staff at all levels within the organisation and key stakeholders, and the preparation of well-structured, accurate and concise documents and reports, including procedures briefing notes and business cases. Strong influencing and negotiation skills to gain acceptance and support of ideas, to ensure AV s organisational priorities are met, and the ability to modify style to accommodate situations, tasks and individuals Initiative and innovative thinking to identify and generate creative solutions to work situations, drive things forward, and to ensure that appropriate courses of action are taken to achieve goals Leadership and coaching skills to manage and develop others to achieve organisational goals and objectives, and foster continual improvement to enable effective implementation of plans Desirable A relevant tertiary qualification; Approval Manager, Property Services General Manager, Specialist Services Date of Issue: February 2012 Position Number: Page 5 of 5

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