CONFLICT MANAGEMENT AND NEGOTIATION SKILLS September 15-17, 2016

Transcription

1 Program on CONFLICT MANAGEMENT AND NEGOTIATION SKILLS September 15-17, 2016 ADMINISTRATIVE STAFF COLLEGE OF INDIA

2 PROGRAM OVERVIEW Program is designed to provide platform for reflection and deliberation upon challenging situations requiring astute conflict handling strategies and the process of negotiating with different competing interest groups. One of the strategies that are likely to be more successful in this endeavor is 'Collaboration'. However, collaborative solutions are unique, risky and do not guarantee intended response from the other stakeholders. Program will help participants explore these challenges and assist in identifying coping strategies. Program is designed to develop relevant skills and focus is on customized and individual oriented learning. Primarily, simulations and other modern didactic techniques will be used. This will lead to honing of Individual skills that are crucial in success or failure in managing conflict and doing successful negotiations. Participants will learn to deal with and negotiate intrapersonal issues like conflict because of 'Ageing' process, interpersonal issues like 'Boss-Subordinate' conflict, institutional conflict like 'Administration vs. Line Department' and societal conflict like 'Land Acquisition' or 'Age and Gender Diversity'. OBJECTIVES Ÿ Facilitate understanding the individual role in conflict and negotiation process in the context of Public Governance Ÿ Help in developing skills required for effective and successful conflict handling and negotiations EXPECTED OUTCOMES At the end of this module, participants will: Ÿ gain a better understanding of the key competencies required for effective conflict management and negotiations Ÿ become aware of enhanced competencies and build better engagement within the department/s and with partners Ÿ be able to address challenges at the workplace by developing appropriate solutions thereby making a difference within their organizations in effective management of conflict and negotiations Competencies which are addressed in this module include Ÿ self-awareness Ÿ working collaboratively Ÿ solutions within constraints Ÿ coordinating for action Ÿ initiating change Ÿ influencing to achieve goals Ÿ learning agility Ÿ leading in conflict situations PROGRAM CONTENT Ÿ Know self and others Ÿ Creating your Immunity map Ÿ Effective Communication Ÿ Pre-mortem on Conflict Management Ÿ Stakes and Stakeholders: Navigating through Competing Interests Ÿ Negotiations: Introduction to Multi party and Multi Issues Ÿ Negotiation: Simulation Ÿ Problem Solving and Decision Making Ÿ Influencing and Leadership in Conflict and Negotiations Ÿ Values and Ethics Ÿ Out Bound Activity Ÿ Preparation of Personal Action Plan Ÿ Role of Emotions in Conflict Management and Negotiations Ÿ Managing Change PEDAGOGY Training methods for this program include experience based learning techniques such as simulations, exercises, group work and interactive sessions.

3 ELIGIBILITY Senior and middle level executives of public and private sector organisations, financial institutions and government departments are eligible to participate in this Program. VENUE The Program is fully residential and the participants will be accommodated in air-conditioned single rooms. The College does not provide accommodation for the family. Transport between Airport/ Railway Station and venue will be arranged by the College. The College is WiFi enabled in a comprehensive way. DURATION The Program duration is from Thursday, September 15, 2016 to Saturday, September 17, The participants are expected to arrive a day before the commencement and may leave after the conclusion of the Program. PROGRAM FEE Rs. 34,000/- (US $1495 for foreigners) plus 15% Service Tax per participant will be charged to cover tuition, board and lodging, courseware (in electronic form) and other facilities of the College including internet usage. Rs.28,000/- plus 15% Service Tax will be charged per Indian participant (not availing hostel accommodation) to cover tuition, course ware (in electronic form) working lunch and other facilities of the College including internet usage. A discount of 10% on the Program fee for three or more participants from the same organisation will be given, provided the payment is made in to our Bank account before Tuesday, September 13, Bank details are given below. For Foreign Participants: Receiver's Bank of America, New York (SWIFT: BOFAUS3N) Correspondent Bank Via Chips ABA 0959 for Account UID Via Fedwire For Credit of State Bank of Hyderabad, Treasury Department, Mumbai, India, SWIFT BIC SBHYINBB002Nostro A/c No Ultimate Beneficiary Administrative Staff College of India, Account No ,State Bank of Hyderabad, Bellavista, Raj Bhavan Road Branch, Hyderabad. For Indian Participants : Bank Particulars Bank Name State Bank of Hyderabad Address line , Ist floor, A Block Address line 2 Raj Bhavan Road Branch, (Bellavista) Address line 3 Hyderabad Beneficiary Account Name Administrative Staff College of India Bank Account Number Bank MICR No NEFT IFSC Code SBHY Organisational sponsorship is essential Note: Details of Bank / Wire transfer may be sent to fo@asci.org.in for confirmation. MEDICAL INSURANCE The nominees are requested to carry with them the proof of Medical Insurance. The sponsoring agency is required to endorse the nominee's medical coverage in the event of hospitalization. LAST DATE FOR NOMINATION Please use the prescribed/attached form. Last date is September 01, Kindly contact Program Officer for further information (contact details are given at the end of the nomination form). LAST DATE FOR WITHDRAWAL September 08, Any withdrawals after this date will entail forfeiture of fee paid, if any. ASCI ALUMNI ASSOCIATION Participants of the college programs will automatically become members of the ASCI alumni association. CERTIFICATE OF PARTICIPATION The college issues a Certificate of Participation on conclusion of the program. Program Director Dr. Harsh Sharma harsh.sharma@asci.org.in

4 ASCI MANAGEMENT DEVELOPMENT PROGRAMS FOR MANAGEMENT DEVELOPMENT PROGRAMS General Management Program for SEC Jul Aug-2016 Index Insurance-Concepts, Design and Implementation 18-Aug Aug-2016 Advanced Management Program Empowering Proven Leaders 8-Aug Aug-2016 to Drive Strategic Renewal for Sustainable Growth (Study Tour to Milan, Zurich, Paris) 4-Sep Sep-2016 Effective Land Acquisition, Resettlement & Rehabilitation (LARR) 26-Sep Sep-2016 Ethics & Values in Administration 22-Sep Sep-2016 Leadership & Performance Management 26-Sep Sep-2016 GMP for Middle Level Executives (With International Component) 17-Oct Oct-2016 Study Tour 22-Oct Oct-2016 Program for Young Managers 12-Dec Dec-2016 International Program on Improved Management of LARR 9-Jan Jan-2017 General Management Program for SEC Jan Feb-2017 MDP for Women Executives 16-Jan Jan-2017 Empowering to Lead: Skill Enhancement Program 20-Feb Feb-2017 for Young Women Professionals (N) Ethical Leadership in Public Governance 6-Mar Mar-2017 ECONOMICS Financial Systems, Management and Accountability in Government Intimate Later Participatory Planning: Challenges, Issues and Implementation (N) 21-Nov Nov-2016 ENERGY Electricity Distribution Management 30-Jan Feb-2017 ENVIRONMENT EIA and EMP for Ports & Harbour 26-Sep Sep-2016 EIA and EMP for Mining Projects 6-Feb Feb-2017 FINANCE Project Appraisal and Financing 8-Aug Aug-2016 Finance for Non-Finance Executives 21-Nov Nov-2016 Financial Decision Making for Managers 19-Dec Dec-2016 Advanced Financial Management 23-Jan Jan-2017 Strategies for Cost Leadership 30-Jan Feb-2017 Corporate Valuation & Due Diligence 6-Feb Feb-2017 Business Collaborations - Strategic Alliances, 13-Feb Feb-2017 Joint Ventures and Acquisitions Business Risk Management 27-Feb Mar-2017 HEALTHCARE MANAGEMENT The Essence of Hospitals (N) 23-Jan Jan-2017 HUMAN RESOURCE MANAGEMENT Enhancing Managerial Effectiveness 11-Jul Jul-2016 Leadership Through Self-Discovery 18-Jul Jul-2016 Building Competencies for Leadership 18-Jul Jul-2016 Good Governance and Sustainability through HR Practices 1-Aug Aug-2016 Transactional Analysis for Interpersonal Effectiveness 8-Aug Aug-2016 Leadership Skills Development 8-Aug Aug-2016 Balanced Score Card - An Organizational Performance Tool (N) 8-Sep Sep-2016 Effective Trade Union Management 12-Sep Sep-2016 Conflict Management and Negotiation Skills 15-Sep Sep-2016 Unleashing Leadership Potential (N) 19-Sep Sep-2016 Personal Effectiveness 3-Oct Oct-2016 H R Audit 13-Oct Oct-2016 Building High Performance in Organizations through Work Life Balance 17-Oct Oct-2016 Leading with Emotional Intelligence 24-Oct Oct-2016 Capacity Building for Prosecution Officers (N) 31-Oct Nov-2016 Effective Learning and Development 7-Nov Nov-2016 Improving Work Culture 14-Nov Nov-2016 Capacity Building & Leadership Training for 14-Nov Nov-2016 Senior Officials of Governments (Study Tour with International Component) (N) 19-Nov Nov-2016 Leadership Engagement & Development (N) 21-Nov Nov-2016 Individual Excellence for Organizational Effectiveness 28-Nov Dec-2016 Abhivyakti - Building Personality and Managing Stress 5-Dec Dec-2016 using Stories and Theatre Practices (N) Strategic Leadership & Change Management 5-Dec Dec-2016 Positive Organizational Behaviour (N) 12-Dec Dec-2016 HRM for Line Managers 12-Dec Dec-2016 Leadership Skills Development 19-Dec Dec-2016 Values Driven Leadership 5-Jan Jan-2017 Communication Skills for Managers 16-Jan Jan-2017 Building and Leading Effective Teams 6-Feb Feb-2017 Mentoring & Coaching : Developing Future Leaders 6-Feb Feb-2017 Strategic Human Resource Management 13-Feb Feb-2017 Managing Creativity and Innovation 20-Feb Feb-2017 Strategic Human Resource Management 27-Feb Mar-2017 (Study Tour with International Component) 4-Mar Mar-2017 Decision Making for Effective Leadership 27-Feb Mar-2017 Human Factors in Workplace Safety (N) 13-Mar Mar-2017 HUMAN DEVELOPMENT Risk Management, Quality and Audit in Hospitals 15-Dec Dec-2016 Empowering Hospital Administrators with 5-Jan Jan-2017 Management Skills in Turbulent Times INFORMATION TECHNOLOGY Leveraging Big Data and Analytics in the Banking, 7-Nov Nov-2016 Financial Services and Insurance Sector (N) Design Thinking (N) 5-Dec Dec-2016 IT Enabled Knowledge Management 23-Jan Jan-2017 e-learning and Digital Education 20-Mar Mar-2017 INFRASTRUCTURE Urban Futures Planning with International Component 11-Jul Jul-2016 Urban Infrastructure Project Preparation and Management 11-Aug Aug-2016 Homes for All - Attaining National Agenda 20-Oct Oct-2016 Urban Infrastructure Project Preparation and Management 9-Jan Jan-2017 Urban Apps Global Urban Applications with International Component 26-Feb Mar-2017 INNOVATION AND TECHNOLOGY Managing Strategic Innovation 5-Dec Dec-2016 Strategic R & D 12-Dec Dec-2016 MARKETING Strategic Brand Management 19-Sep Sep-2016 Enhancing Sales Performance through Effective Leadership 21-Nov Nov-2016 Excellence in Design and Delivery of Public Service 5-Dec Dec-2016 Creating Social Value through Corporate Social Responsibility 9-Jan Jan-2017 OPERATIONS Procurement Procedures for World Bank Aided Projects 11-Jul Jul-2016 Inventory Management 25-Jul Jul-2016 Project and Contract Management 29-Aug Sep-2016 Procurement Procedures for World Bank Aided Projects 07-Nov Nov-2016 Materials and Supply Chain Management 28-Nov Dec-2016 Project and Contract Management 16-Jan Jan-2017 Procurement Procedures for World Bank Aided Projects 13-Feb Feb-2017 PUBLIC POLICY GOVERNANCE AND PERFORMANCE Translating Entrepreneurship to Enterprise 23-Jan Jan-2017 STRATEGIC MANAGEMENT Strategic Agility under Uncertainty (N) 18-Jul Jul-2016 Corporate Governance in India : Strategic and Legal Perspective (N) 18-Aug Aug-2016 Creating Progressive Boards (N) 22-Aug Aug-2016 Strategies for Organizational Growth (N) 7-Nov Nov-2016 Developing Strategic Initiatives (N) 14-Nov Nov-2016 Linking HR to Strategy for Organisational 30-Jan Feb-2017 Effectiveness for Top and Senior Management (N) Driving Performance through Transformational Leadership (N) 20-Feb Feb-2017 URBAN GOVERNANCE Change Management for Achieving continuous 27-Jun Jun-2016 Water Supply (24/7) for all in Urban Areas Integrated Solid Waste Management 11-Jul Jul-2016 Public Private Partnership in Urban Infrastructure & Service Delivery 22-Aug Aug-2016 International Training program on Smart Cities - 29-Sep Oct-206 (India & Barcelona, Amsterdam) - 10 days International Certification program - Change Management for 28-Nov Dec-2016 Achieving Continuous Water Supply for All in Urban Areas - (India & Tel Aviv & Jerusalem in Israel) Towards Universal Sanitation in Urban Areas 19-Jan Jan-2017 Public Private Partnership in Urban Infrastructure & Service Delivery 6-Feb Feb-2017 Integrated Solid Waste Management 9-Mar Mar-2017 Long Duration Program Business Management for Armed Force Officers 6-Jun Nov-2016 ICP - WX Phase I at ASCI, Hyderabad ICP - WX 2016 Phase II, Faculty of Economics, 5-Sep Sep-2016 University of Ljubljana, (FELU) Slovenia Administrative Staff College of India Bella Vista, Raj Bhavan Road, Khairatabad, Hyderabad , India. Telefax (Programs Office) : Phone : , Mobile: Fax : , poffice@asci.org.in Delhi Campus C-24, Institutional Area South of IIT, Behind Qutub Hotel New Delhi Phone Nos: , ,

5 ADMINISTRATIVE STAFF COLLEGE OF INDIA Bella Vista, Raj Bhavan Road, Hyderabad , India Ph: Lines, (Direct) Telefax:(Programs Office) , Fax: , poffice@asci.org.in, URL: Dr. Harsh Sharma June 21, 2016 Program Director Program on CONFLICT MANAGEMENT AND NEGOTIATION SKILLS (September 15-17, 2016) Dear Sir/Madam, In complex business environment wherein multiple stakeholders having conflicting interests need to be managed to achieve organizational objectives, competencies to handle conflict and effectively negotiate can be key differentiator for successful managers. Keeping in mind this, we at Administrative Staff College of India are continuously looking for ways and methods to help middle and senior level managers to acquire these competencies. The present program is designed taking into account organizational reality and findings from cutting edge research. Therefore, the course is individual centric and takes a holistic interdisciplinary approach to the issues of conflict management and negotiations. Many other programs primarily either focus on psychological aspects or sociological aspects or economic aspect or philosophical aspects of the conflict and negotiations. Our intent is to focus on interwoven tangible issues and analyze from the various perspective as situation on ground is very messy and identification of doable steps require comprehensive understanding of individual, interpersonal, social and institutional issues. Program delivery will be learner centric involving real life simulations and a lot of space for individual reflection. In a nut shell course offers opportunity for guided discovery/realization of conflict handling and negotiations strategies and tactics rooted in Indian context. The brochure which gives further details together with a nomination form is enclosed. For multiple nominations, you may use photocopies of the form. Alternatively, the form can be accessed from our website. The last date for receipt of the nomination along with the fee is September 01, If you need any additional information regarding this program, please do contact me or our Program officer. Please note that the nominees are requested to carry with them the proof of Medical Insurance. The Sponsoring Agency is required to endorse the nominee's medical coverage in the event of hospitalisation. We look forward to receiving your nomination(s) at the earliest. Yours sincerely, Harsh Sharma Encl: Program Brochure & Nomination Form

6 Nomination Form Program on CONFLICT MANAGEMENT AND NEGOTIATION SKILLS Nominee s Personal Information : ADMINISTRATIVE STAFF COLLEGE OF INDIA Bella Vista, Raj Bhavan Road, Hyderabad , India (September 15-17, 2016) Name : Date of Birth : Designation : Organisation : Address : Phone(s) : (Off) : (Mobile) : Home : Fax : Education : Training Programs Attended : Nominee s Career Profile Organisation Position Responsibility No. of Years Expectations from the program : Medical Insurance : Name of the Insurance Agency Policy Number Validity upto Note: Coverage should be available in Hyderabad, India. Amount Payable : Instrument Number : Name of the Bank : Mode of Payment (DD/Chq) : Date of Instrument : Signature of the Sponsoring Authority : Name : Designation : Date : NOTE : Forward nomination form to : Ms. Naga Swapna Programs Officer, Administrative Staff College of India, Bella Vista, Hyderabad Phone: , , Mobile: , Telefax: , Fax: , poffice@asci.org.in