GREYSTONE COLLEGE ONE PAGERS GSC

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1 GREYSTONE COLLEGE ONE PAGERS GSC

2 CO-OPERATIVE EDUCATION (WORK & STUDY) PROGRAMS Focused career skill development to help you succeed in the workplace Learn important workplace communication and relationship skills that will make you employable in any field Receive a diploma from a Canadian career college and gain recognized industry qualifications Prepare for your co-op placement with a 4-week Work Placement Skills class taught by industry experts Put your learning into practice in co-op positions related to your studies and add valuable Canadian work experience to your resume BUSINESS PROGRAMS TOURISM & HOSPITALITY PROGRAMS I2 DIPLOMA IN BUSINESS COMMUNICATIONS CO-OP* DIPLOMA IN CUSTOMER SERVICE CO-OP* B4 I3 I4 FOR STUDENTS WHO Want to build skills for customer service oriented administrative positions in office environments. CAREER FUTURES Customer Service Advisor Receptionist / Secretary Administration Coordinator WHAT YOU LL LEARN Effective workplace relationship skills Organizing work priorities Writing business documents Customer relationship management Team building skills How to design and create business documents using industry-standard software FOR STUDENTS WHO Want to build skills for entry level customer service oriented positions in the tourism and hospitality industry. CAREER FUTURES Front Desk Food and Beverage positions Retail WHAT YOU LL LEARN Workplace communication Using industry-standard software for creating documents and spreadsheets Customer service skills including dealing with customer complaints and challenges Hospitality and tourism industry basics I1 I2 A1 DIPLOMA IN INTERNATIONAL BUSINESS MANAGEMENT CO-OP* I3 FOR STUDENTS WHO Want to develop managerial skills and a global business perspective to secure work in international business environments or with international clients or colleagues. CAREER FUTURES Banking Marketing / Marketing Research Human Resources International Trade / Logistics WHAT YOU LL LEARN Business in the global context Marketing planning and execution How groups and individual behaviour works within organizations Communication in business and cross-cultural environments The management process including planning, organizing, directing, and controlling organizational activities Basics of contract law, and legal terminology DIPLOMA IN TOURISM & HOSPITALITY MANAGEMENT CO-OP* FOR STUDENTS WHO Want to develop a comprehensive skill set for future work in the international tourism and hospitality industry. CAREER FUTURES Guest Services Event Coordinator Room Attendant Human Resources Coordinator WHAT YOU LL LEARN Management skills for different key industry areas including international hotels, technology, human resources and more Accounting Sales and marketing for the industry Food and beverage service Front office operations Housekeeping management I4 A1 A2 A3 (ADVANCED) DIPLOMA IN BUSINESS ADMINISTRATION* FOR STUDENTS WHO Want to cover a comprehensive range of current business topics to open up employment opportunities in a range of areas, or as a stepping stone to successful self-employment. CAREER FUTURES Marketing Human Resources Business Self-employment Business Management WHAT YOU LL LEARN Everything in the International Business Management Diploma PLUS+ Strategic business analysis and decision making Human resource planning, recruiting and management Fundamental business accounting principles Financial management and analysis to support good business decision making STUDENTS MAY ALSO OPT TO DO ACADEMIC VERSIONS OF ALL CO-OP PROGRAMS (WITHOUT CO-OP) B - ILSC BEGINNER LEVEL I - ILSC INTERMEDIATE LEVEL A - ILSC ADVANCED LEVEL AVAILABLE CAMPUS: VANCOUVER TORONTO A2 A3 GRADUATE AND START YOUR EXCITING CAREER! GC.CAN

3 ADVANCED DIPLOMA IN BUSINESS ADMINISTRATION VANCOUVER D I P L O M A 40 weeks (21 hours per week) Part time evening classes also available Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling. International students must demonstrate advanced level of English with our online written test and arranged speaking interview. Note: The online written test is exempt if ibt 80, IELTS 6.5, or ILSC A1 is presented. The online written test is exempt if ILSC s Business English Management Certificate, or International Business English Certificate is completed. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student. Registration fee: $150 Tuition: $13,600 Materials fees: $1,250 (Tuition per certificate $3,040 plus $250 materials fee) (Tuition per course $1,520 plus $125 materials fee) Part-time evening course options available. Please contact Greystone College for course schedule. Flexible monthly start dates to suit your study needs, certification goals and schedule Programs taught by industry professionals and highly-qualified instructors Graduates of this program are eligible to apply for the Certificate in Management and Administration from the Canadian Institute of Management Graduates of this 10 month program will receive a solid foundation in business administration. The program prepares students for the business world and future studies through a variety of courses. Learning is enhanced with classroom discussion, case studies, team projects and presentations. The Business Administration program is comprised of five two-month certificates PROGRAM START DATES Each certificate is 8 weeks in length, Monday to Thursday 9 am 2:30 pm (with a lunch break from 12:00 1 pm) and Friday 9 am 12 pm. After successful completion of all five modules students will receive the Advanced Diploma in Business Administration. CERTIFICATE START DATES COURSE NAME Apr 20, Oct 5 International Business International Business and Trade May 19, Nov 2 Marketing Business Communication Business Management Human Resources Financial Management and Planning WHAT IS THE CIM? Jan 5, Jun 15, Nov 30 Jan 26, Jul 13 Feb 23, Aug 10 Mar 23, Sep 8 Jan 5, Apr 20, Aug 10, Nov 30 Jan 26, May 19, Sep 8 Feb 23, Jun 15, Oct 5 Mar 23, Jul 13, Nov 2 Organizational Behaviour Managerial Communications Introduction to Management Business Law Human Resources Managerial Accounting Financial Management Strategic Analysis Completion of courses can be used towards application for certification from the Canadian Institute of Management. The Canadian Institute of Management is Canada s senior management association. As a non-profit organization, the Institute is dedicated to the enhancement of managerial skills and professional development. GC.VAN

4 ADVANCED DIPLOMA IN BUSINESS ADMINISTRATION COURSES* CERTIFICATE IN INTERNATIONAL BUSINESS AND TRADE INTERNATIONAL BUSINESS This course introduces students to globalization and to the value-adding activities of businesses in the current global economy. First we discuss the impact of national cultures on doing business globally. In addition, we examine the external forces that impact businesses, international organizations, legal and labor forces in the global context. Further, the course touches on strategic alliances and the impact of rapid environmental changes on strategic planning for international business. MARKETING This course is designed to provide students with an introduction to marketing concepts and terminology. It examines the importance of marketing within organizations and society in general. Students will study the major components of a marketing plan, the marketing mix and consumer relationships. They will learn how to address the basic needs of companies in planning, developing, and managing products, distribution channels, promotion and pricing. CERTIFICATE IN BUSINESS COMMUNICATION ORGANIZATIONAL BEHAVIOUR This course introduces students to the concepts of organizational behaviour and their application in today s business environments. Students will develop insights into how the behaviour of individuals and groups impact organizations. Further, they will learn to apply the theories and concepts of organizational behaviour to develop effective managerial competencies in such areas as teamwork, motivation, decision making and leadership. MANAGERIAL COMMUNICATIONS The ability to communicate well is an essential requirement for all employees of an organization. In this course we explore the importance of communication in business and cross-cultural environments; students also compose various forms of written communication and prepare and deliver a formal business presentation. CERTIFICATE IN BUSINESS MANAGEMENT INTRODUCTION TO MANAGEMENT This course introduces students to the concept of management by exploring the roles and functions of managers in a business environment. The purpose of the course is to enhance the students understanding of the elements of the management processes of planning, organizing, directing and controlling organizational activities. The course is designed to build a foundation of knowledge needed in future management courses. BUSINESS LAW The course provides students with an overview of business law and an understanding of basic legal terminology. Since contracts form the heart of business operations, a significant portion of the course is dedicated to contract law and various legal issues arising from contract disputes. Class topics and discussions will draw on examples from current news media reports on legal cases. Knowledge of the court system includes field trips to the law courts. CERTIFICATE IN HUMAN RESOURCES HUMAN RESOURCES MANAGEMENT This course introduces theory, principles and applications of human resources from a managerial perspective. Operational issues such as HR planning, recruiting, job analysis, performance management and employee development are some of the practical issues covered. The course ends with a look at international issues in HR management for companies operating in the global environment. MANAGERIAL ACCOUNTING This course introduces the student to the theory, principles and applications of fundamental business accounting. The course begins by introducing the student to the standard, time-honoured accounting principles. The course will advance to apply accounting principles to specific financial statements, and detailed accounting transactions. The course finishes by familiarizing the student with the skills necessary to efficiently classify relevant business accounts culminating in the completion of the basic accounting cycle. CERTIFICATE IN FINANCIAL MANAGEMENT AND PLANNING FINANCIAL MANAGEMENT This introductory course is designed to expose students to financial issues and concerns of general managers in modern business. Focusing on how to use financial management to make decisions, this course provides students with all of the practical skills needed to succeed in business. Content includes examples of how Canadian companies adapted financial policies to recent financial crisis; as well as coverage of such topics as break-even analysis, shareholder value and financial statements. Prerequisite: Basic Accounting. STRATEGIC ANALYSIS This course is designed to expose students to the issues and concerns of general managers in modern business. The course content builds on foundation concepts from the Introduction to Management course. Using case studies, students will analyze corporate strategies focusing on opportunities and problems in the context of the external and internal environments of companies. Important element of the analysis is how managers make strategic decisions for the success of the organization. Prerequisite: Basic Accounting. Introduction to Management recommended. *The curriculum is subject to change. The diploma program includes all ten courses and students may take individual courses.

5 D I P L O M A 40 weeks of academic studies + 1 of unpaid co-op + academic study (post-placement feedback) Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling. International students must demonstrate advanced level of English with our online written test and arranged speaking interview. Note: The online written test is exempt if ibt 80, IELTS 6.5, or ILSC A1 is presented. The online written test is exempt if ILSC s Business English Management Certificate, or International Business English Certificate is completed. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student PROGRAM START DATES Jan 5, Jan 26, Feb 23, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov 30 Registration fee: $150 Service and placement fee: $825 Tuition: $14,280 Material fees: $1,250 ADVANCED DIPLOMA IN BUSINESS ADMINISTRATION CO-OP ADVANCED DIPLOMA IN BUSINESS ADMINISTRATION CO-OP Graduates of this 10 month program will receive a solid foundation in business administration. The program prepares students for the business world and future studies through a variety of courses. Learning is enhanced with classroom discussion, case studies, team projects and presentations. The Business Administration program is comprised of five two-month certificates. PROGRAM OVERVIEW ACADEMIC STUDIES Complete the Advanced Diploma in Business Administration at Greystone College. Students will benefit from qualified instructors with years of experience in the industry. Classes are Monday to Thursday 9 am 2:30 pm (one hour for lunch), and Friday 9 am 12 pm. CO-OP WORK PLACEMENT Co-op work placements are unpaid. Greystone Co-op Coordinators will help prepare you for securing an unpaid placement, and will offer up to 2 guaranteed interviews with potential employers in the field of Business Administration. SERVICE AND PLACEMENT FEE INCLUDES Permit sponsorship, documentation support, interview and job preparation, résumé building, explanation of government reporting procedures, and placement tips. Volunteer work placement hours cannot exceed the study hours and the programs are designed to allow students to work an average of 21 hours per week. Volunteer positions vary depending on an employer s needs, and the student s English and professional skills. For some placements, the precise position may be determined once they arrive at placement locations. JOB AREAS COULD INCLUDE THE FOLLOWING Banking Marketing / Market research Business associations Event marketing International trade / Logistics Human resources Finance / Accounting VANCOUVER Flexible monthly start dates to suit your study needs, certification goals and schedule Programs taught by industry professionals and highly-qualified instructors Graduates of this program are eligible to apply for the Certificate in Management and Administration from the Canadian Institute of Management Strengthen your résumé with Canadian work experience in business administration WHAT IS THE CIM? The Canadian Institute of Management is Canada s senior management association. As a non-profit organization, the Institute is dedicated to the enhancement of managerial skills and professional development. GC.VAN

6 ADVANCED DIPLOMA IN BUSINESS ADMINISTRATION COURSES* CERTIFICATE IN INTERNATIONAL BUSINESS AND TRADE INTERNATIONAL BUSINESS This course introduces students to globalization and to the value-adding activities of businesses in the current global economy. First we discuss the impact of national cultures on doing business globally. In addition, we examine the external forces that impact businesses, international organizations, legal and labor forces in the global context. Further, the course touches on strategic alliances and the impact of rapid environmental changes on strategic planning for international business. MARKETING This course is designed to provide students with an introduction to marketing concepts and terminology. It examines the importance of marketing within organizations and society in general. Students will study the major components of a marketing plan, the marketing mix and consumer relationships. They will learn how to address the basic needs of companies in planning, developing, and managing products, distribution channels, promotion and pricing. CERTIFICATE IN BUSINESS COMMUNICATION ORGANIZATIONAL BEHAVIOUR This course introduces students to the concepts of organizational behaviour and their application in today s business environments. Students will develop insights into how the behaviour of individuals and groups impact organizations. Further, they will learn to apply the theories and concepts of organizational behaviour to develop effective managerial competencies in such areas as teamwork, motivation, decision making and leadership. MANAGERIAL COMMUNICATIONS The ability to communicate well is an essential requirement for all employees of an organization. In this course we explore the importance of communication in business and cross-cultural environments; students also compose various forms of written communication and prepare and deliver a formal business presentation. CERTIFICATE IN BUSINESS MANAGEMENT INTRODUCTION TO MANAGEMENT This course introduces students to the concept of management by exploring the roles and functions of managers in a business environment. The purpose of the course is to enhance the students understanding of the elements of the management processes of planning, organizing, directing and controlling organizational activities. The course is designed to build a foundation of knowledge needed in future management courses. BUSINESS LAW The course provides students with an overview of business law and an understanding of basic legal terminology. Since contracts form the heart of business operations, a significant portion of the course is dedicated to contract law and various legal issues arising from contract disputes. Class topics and discussions will draw on examples from current news media reports on legal cases. Knowledge of the court system includes field trips to the law courts. CERTIFICATE IN HUMAN RESOURCES HUMAN RESOURCES MANAGEMENT This course introduces theory, principles and applications of human resources from a managerial perspective. Operational issues such as HR planning, recruiting, job analysis, performance management and employee development are some of the practical issues covered. The course ends with a look at international issues in HR management for companies operating in the global environment. MANAGERIAL ACCOUNTING This course introduces the student to the theory, principles and applications of fundamental business accounting. The course begins by introducing the student to the standard, time-honoured accounting principles. The course will advance to apply accounting principles to specific financial statements, and detailed accounting transactions. The course finishes by familiarizing the student with the skills necessary to efficiently classify relevant business accounts culminating in the completion of the basic accounting cycle. CERTIFICATE IN FINANCIAL MANAGEMENT AND PLANNING FINANCIAL MANAGEMENT This introductory course is designed to expose students to financial issues and concerns of general managers in modern business. Focusing on how to use financial management to make decisions, this course provides students with all of the practical skills needed to succeed in business. Content includes examples of how Canadian companies adapted financial policies to recent financial crisis; as well as coverage of such topics as break-even analysis, shareholder value and financial statements. Prerequisite: Basic Accounting. STRATEGIC ANALYSIS This course is designed to expose students to the issues and concerns of general managers in modern business. The course content builds on foundation concepts from the Introduction to Management course. Using case studies, students will analyze corporate strategies focusing on opportunities and problems in the context of the external and internal environments of companies. Important element of the analysis is how managers make strategic decisions for the success of the organization. Prerequisite: Basic Accounting. Introduction to Management recommended. *The curriculum is subject to change. The diploma program includes all ten courses and students may take individual courses. WORK PLACEMENT SKILLS In this course, students will prepare for the Canadian workplace. This course is very useful to students registered in a co-op program. It rapidly prepares students to apply for jobs and ensures their resumes and cover letters are to the business standard. Additionally, it helps students through the process of applying for a tax file number (SIN). THE NEXT STEP This course follows up with students after their work placement. It provides the student with a new perspective of their goals and achievements and prepares them to take the next step when they leave the program.

7 DIPLOMA IN BUSINESS COMMUNICATIONS VANCOUVER DIPLOMA 26 weeks Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling or GED, or have mature student status. International students must demonstrate an Intermediate 2 level of English with Greystone s online written test and speaking interview. The online written test is exempt if CLB6, IELTS 4.5 or ILSC Intermediate 2 is presented. Completion of the Diploma in Office Administration is recommended. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student START DATES Jan 5, Jan 26, Feb 23, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov 30 Gain a solid foundation in administration skills for business and prepare for entry into the world of business Improve key skills needed for success in a business environment such as communication, teamwork, prioritizing and problem solving Programs taught by industry professionals and highly-qualified instructors Develop soft skills sought by today's employers The Business Communications Diploma provides learners with a diverse range of skills and knowledge. Students will cover a range of topics to prepare them for a variety of business industry positions such as customer service advisor, clerical worker, data entry operator, information desk clerk, office junior, receptionist and more. Students will develop the technical skills they need for business, as well as critically important soft skills, like communication and teamwork, that employers seek. Successful graduates of the program will be able to apply a broad range of competencies in varied work contexts, using some discretion, judgment and relevant theoretical knowledge. They will be able to provide technical advice and support to a team. DIPLOMA IN BUSINESS COMMUNICATIONS COURSES CORE PROGRAM COURSES LENGTH DESCRIPTION Contribute to Effective Workplace Relationships Organize Personal Work Priorities and Development Write Basic Documents In this workplace-centered course, students will learn how to gather information and maintain effective working relationships and networks, with particular focus on developing communication skills and understanding how to best represent an organization s goals, values and culture in daily interactions. In this workplace-centered course students will learn to efficiently organize their own work schedules, to monitor and obtain feedback on work performance, and to maintain required levels of competence. In this workplace-centered course, students will learn how to plan, draft, review and finalize basic documents. PROGRAM SCHEDULE Students will benefit from qualified instructors with years of experience in the industry. TIME MON THURS FRI 9:00 AM 12:00 PM Class 12:00 1:00 PM 1:00 2:30 PM Lunch Class Registration fee: $150 Materials fee: $500 Tuition: $8,840 No class Customer Relationship Management Teambuilding Skills and Innovation Document Design and Production Job Search Preparation In this workplace-centered course, students will learn how to identify customer needs and monitor service provided to customers to ensure customer satisfaction. In this workplace-centered course, students will learn how to be effective and proactive members of an innovative team. In this workplace-centered course, students will learn how to design and produce various business documents and publications. Students will become familiar with selecting and using a range of functions on a variety of computer applications. In this course, students will prepare to take their new skills and knowledge into the job market. Students will focus on defining their future goals and career aspirations, and will learn how to write effective resumés and cover letters, interview basics, and what employers are looking for. Students will complete the course feeling prepared to find work in their new field. GC.VAN

8 DIPLOMA IN BUSINESS COMMUNICATIONS CO-OP VANCOUVER DIPLOMA 50 weeks 2 academic study + 2 unpaid co-op + academic study (post-placement feedback) Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling or GED, or have mature student status. International students must demonstrate an Intermediate 2 level of English with Greystone s online written test and speaking interview. The online written test is exempt if CLB6, IELTS 4.5 or ILSC Intermediate 2 is presented. Completion of the Diploma in Office Administration is recommended. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student START DATES Jan 5, Jan 26, Feb 23, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov 30 Registration fee: $150 Material fee: $500 Tuition: $8,840 Co-op Service fee: $825 The student is responsible for the payment of any government fees related to the application for a work permit and the extension of study permit. CO-OP SERVICE FEE INCLUDES: Documentation support, interview and job preparation, résumé building, explanation of government reporting procedures, arranged interviews for unpaid co-op positions, and monitoring during the placement portion of the program. Gain a solid foundation in administration skills for business and prepare for entry into the world of business Improve key skills needed for success in a business environment such as communication, teamwork, prioritizing and problem solving Programs taught by industry professionals and highly-qualified instructors Strengthen your résumé with Canadian work experience Co-op placement service supports students to secure an unpaid co-op position in a field relevant to their studies The Business Communications Co-op Diploma provides learners with a diverse range of skills and knowledge. Students will cover a range of topics to prepare them for a variety of business industry positions such as customer service advisor, clerical worker, data entry operator, information desk clerk, office junior, receptionist and more. Students will develop the technical skills they need for business, as well as critically important soft skills, like communication and teamwork, that employers seek. Successful graduates of the program will be able to apply a broad range of competencies in varied work contexts, using some discretion, judgment and relevant theoretical knowledge. They will be able to provide technical advice and support to a team. PROGRAM SCHEDULE ACADEMIC STUDIES Students will benefit from qualified instructors with years of experience in the industry. TIME MON THURS FRI 9:00 AM 12:00 PM Class 12:00 1:00 PM Lunch 1:00 2:30 PM Class 2:45 4:00 PM Work Placement class students will attend the Work Placement class for during their study in order to prepare for their co-op placement No class CO-OP WORK PLACEMENT Co-op work placements are unpaid, and must align with the learning objectives of your program to qualify you for graduation. Greystone co-op coordinators will arrange interviews for you with potential employers who can provide unpaid co-op positions relevant to your program. The Work Placement Skills course will help prepare you for success in your interviews, and on the job. Co-op placement hours cannot exceed study hours the program is designed to allow students to work an average of 21 hours per week. POST PLACEMENT ACADEMIC STUDY Students must return for a 2 week course after completion of the co-op placement. TIME MON THURS FRI 9:00 AM 12:00 PM Class 12:00 1:00 PM Lunch 1:00 2:30 PM Class No class GC.VAN

9 DIPLOMA IN BUSINESS COMMUNICATIONS CO-OP COURSES COURSE NAME LENGTH DESCRIPTION Contribute to Effective Workplace Relationships In this workplace-centered course, students will learn how to gather information and maintain effective working relationships and networks, with particular focus on developing communication skills and understanding how to best represent an organization s goals, values and culture in daily interactions. CORE PROGRAM COURSES Organize Personal Work Priorities and Development Write Basic Documents Customer Relationship Management In this workplace-centered course students will learn to efficiently organize their own work schedules, to monitor and obtain feedback on work performance, and to maintain required levels of competence. In this workplace-centered course, students will learn how to plan, draft, review and finalize basic documents. In this workplace-centered course, students will learn how to identify customer needs and monitor service provided to customers to ensure customer satisfaction. Teambuilding Skills and Innovation In this workplace-centered course, students will learn how to be effective and proactive members of an innovative team. Document Design and Production In this workplace-centered course, students will learn how to design and produce various business documents and publications. Students will become familiar with selecting and using a range of functions on a variety of computer applications. CO-OP PREPARATION Work Placement Skills In this course, students will prepare for the Canadian workplace. This course is very useful to students registered in a co-op program. It rapidly prepares students to apply for jobs and ensures their résumés and cover letters are to the business standard. Additionally, it helps students through the process of applying for a tax file number (SIN). POST CO-OP FOLLOW UP The Next Step This course follows up with students after their work placement. It provides the student with a new perspective of their goals and achievements and prepares them to take the next step when they leave the program. CO-OP POSITIONS COULD INCLUDE THE FOLLOWING Customer Service Advisor Administration Assistant Coordinator Information Desk Clerk Clerical Worker Data Entry Operator Receptionist / Secretary

10 DIPLOMA IN INTERNATIONAL BUSINESS MANAGEMENT VANCOUVER DIPLOMA 26 weeks Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling. International students must demonstrate advanced level of English with our online written test and arranged speaking interview. The online written test is exempt if ibt 80, IELTS 6.5, or ILSC A1 is presented. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student. Small interactive classes encourage a dynamic participatory learning environment Programs taught by industry professionals and highly-qualified instructors Graduates of this program are eligible to apply for the Certificate in Supervisory Management from the Canadian Institute of Management Graduates will gain an excellent understanding of the essentials of business management. This program prepares students to enter the world of business management and looks at the current global business environment. Students will discuss global issues, prepare presentations, do team projects, and extend their research skills. The International Business Management Diploma is made up of three two-month certificates. See chart below PROGRAM START DATES CERTIFICATE START DATES COURSE NAME International Business and Trade Business Communication Business Management Apr 20, Oct 5 May 19, Nov 2 Jan 5, Jun 15, Nov 30 Jan 26, Jul 13 Feb 23, Aug 10 Mar 23, Sep 8 International Business Marketing Organizational Behaviour Managerial Communications Introduction to Management Business Law Tuition: $8,840* Registration fee: $150 Materials fee: $750 *Additional fees apply for CIM certification, please contact Greystone College for details. WHAT IS THE CIM? The Canadian Institute of Management is Canada s senior management association. As a non-profit organization, the Institute is dedicated to the enhancement of managerial skills and professional development. GC.VAN

11 DIPLOMA IN INTERNATIONAL BUSINESS MANAGEMENT COURSES* CERTIFICATE IN INTERNATIONAL BUSINESS AND TRADE INTERNATIONAL BUSINESS This course introduces students to globalization and to the value-adding activities of businesses in the current global economy. First we discuss the impact of national cultures on doing business globally. In addition, we examine the external forces that impact businesses, international organizations, legal and labor forces in the global context. Further, the course touches on strategic alliances and the impact of rapid environmental changes on strategic planning for international business. MARKETING This course is designed to provide students with an introduction to marketing concepts and terminology. It examines the importance of marketing within organizations and society in general. Students will study the major components of a marketing plan, the marketing mix and consumer relationships. They will learn how to address the basic needs of companies in planning, developing, and managing products, distribution channels, promotion and pricing. CERTIFICATE IN BUSINESS COMMUNICATION ORGANIZATIONAL BEHAVIOUR This course introduces students to the concepts of organizational behaviour and their application in today s business environments. Students will develop insights into how the behaviour of individuals and groups impact organizations. Further, they will learn to apply the theories and concepts of organizational behaviour to develop effective managerial competencies in such areas as teamwork, motivation, decision making and leadership. MANAGERIAL COMMUNICATIONS The ability to communicate well is an essential requirement for all employees of an organization. In this course we explore the importance of communication in business and cross-cultural environments; students also compose various forms of written communication and prepare and deliver a formal business presentation. CERTIFICATE IN BUSINESS MANAGEMENT INTRODUCTION TO MANAGEMENT This course introduces students to the concept of management by exploring the roles and functions of managers in a business environment. The purpose of the course is to enhance the students understanding of the elements of the management processes of planning, organizing, directing and controlling organizational activities. The course is designed to build a foundation of knowledge needed in future management courses. BUSINESS LAW The course provides students with an overview of business law and an understanding of basic legal terminology. Since contracts form the heart of business operations, a significant portion of the course is dedicated to contract law and various legal issues arising from contract disputes. Class topics and discussions will draw on examples from current news media reports on legal cases. Knowledge of the court system includes field trips to the law courts. *The curriculum is subject to change. JOB SEARCH PREPARATION In this course, students will prepare to take their new skills and knowledge into the job market. Students will focus on defining their future goals and career aspirations, and will learn how to write effective resumés and cover letters, interview basics, and what employers are looking for. Students will complete the course feeling prepared to find work in their new field.

12 DIPLOMA 50 weeks 2 academic study + 2 unpaid co-op + academic study (post-placement feedback) Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling. International students must demonstrate an advanced level of English with our online written test and arranged speaking interview. Note: the online test is exempt if ibt 80, IELTS 6.5, or ILSC Advanced 1 is presented. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student START DATES Jan 5, Jan 26, Feb 23, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov 30 Registration fee: $150 Tuition: $8,840 Material fee: $750 Co-op Service fee: $825 The student is responsible for the payment of any government fees related to the application for a work permit and the extension of study permit. CO-OP SERVICE FEE INCLUDES: Documentation support, interview and job preparation, résumé building, explanation of government reporting procedures, arranged interviews for unpaid co-op positions, and monitoring during the placement portion of the program. DIPLOMA IN INTERNATIONAL BUSINESS MANAGEMENT CO-OP Strengthen your résumé with Canadian career experience Small interactive classes encourage a dynamic participatory learning environment Programs taught by industry professionals and highly-qualified instructors Graduates of this program are eligible to apply for the Certificate in Supervisory Management from the Canadian Institute of Management Co-op placement service supports students to secure an unpaid co-op position in a field relevant to their studies Graduates will gain an excellent understanding of the essentials of business management. This program prepares students to enter the world of business management and looks at the current global business environment. Students will discuss global issues, prepare presentations, do team projects, and extend their research skills. PROGRAM SCHEDULE ACADEMIC STUDIES Students will benefit from qualified instructors with years of experience in the industry. TIME MON THURS FRI 9:00 AM 12:00 PM Class 12:00 1:00 PM Lunch 1:00 2:30 PM Class 2:45 4:00 PM Work Placement class students will attend the Work Placement class for during their study in order to prepare for their co-op placement No class CO-OP WORK PLACEMENT Co-op work placements are unpaid, and must align with the learning objectives of your program to qualify you for graduation. Greystone co-op coordinators will arrange up to 2 interviews for you with potential employers who can provide unpaid co-op positions relevant to your program. The Work Placement Skills course will help prepare you for success in your interviews, and on the job. Co-op placement hours cannot exceed study hours the program is designed to allow students to work an average of 21 hours per week. POST PLACEMENT ACADEMIC STUDY Students must return for a 2-week course after completion of the co-op placement. TIME MON THURS FRI 9:00 AM 12:00 PM Class 12:00 1:00 PM Lunch 1:00 2:30 PM Class WHAT IS THE CIM? VANCOUVER No class The Canadian Institute of Management is Canada s senior management association. As a non-profit organization, the Institute is dedicated to the enhancement of managerial skills and professional development. GC.VAN

13 DIPLOMA IN INTERNATIONAL BUSINESS MANAGEMENT CO-OP COURSES COURSE NAME LENGTH DESCRIPTION International Business This course introduces students to globalization and to the value-adding activities of businesses in the current global economy. We discuss the impact of national cultures on doing business globally. In addition, we examine the external forces that impact businesses, international organizations, legal and labor forces in the global context. The course touches on strategic alliances and the impact of rapid environmental changes on strategic planning for international business. This course is designed to provide students with an introduction to marketing concepts and terminology. It examines the importance of marketing within organizations and society in general. Students will study the major components of a marketing plan, the marketing mix and consumer relationships. They will learn how to address the basic needs of companies in planning, developing, and managing products, distribution channels, promotion and pricing. This course introduces students to the concepts of organizational behaviour and their application in today s business environments. Students will develop insights into how the behaviour of individuals and groups impact organizations. Further, they will learn to apply the theories and concepts of organizational behaviour to develop effective managerial competencies in such areas as teamwork, motivation, decision making and leadership. The ability to communicate well is an essential requirement for all employees of an organization. In this course we explore the importance of communication in business and cross-cultural environments; students also compose various forms of written communication and prepare and deliver a formal business presentation. This course introduces students to the concept of management by exploring the roles and functions of managers in a business environment. The purpose of the course is to enhance the students understanding of the elements of the management processes of planning, organizing, directing and controlling organizational activities. The course is designed to build a foundation of knowledge needed in future management courses. The course provides students with an overview of business law and an understanding of basic legal terminology. Since contracts form the heart of business operations, a significant portion of the course is dedicated to contract law and various legal issues arising from contract disputes. Class topics and discussions will draw on examples from current news media reports on legal cases. Knowledge of the court system includes field trips to the law courts. In this course, students will prepare for the Canadian workplace. This course is very useful to students registered in a co-op program. It rapidly prepares students to apply for jobs and ensures their résumés and cover letters are to the business standard. Additionally, it helps students through the process of applying for a tax file number (SIN). Marketing CORE PROGRAM COURSES Organizational Behaviour Managerial Communications Introduction to Management Business Law CO-OP PREPARATION Work Placement Skills POST CO-OP FOLLOW UP The Next Step This course follows up with students after their work placement. It provides the student with a new perspective of their goals and achievements and prepares them to take the next step when they leave the program. CO-OP POSITIONS COULD INCLUDE THE FOLLOWING Banking Marketing / Market research Human Resources Event marketing Finance / Accounting International Trade / Logistics

14 DIPLOMA DIPLOMA IN OFFICE ADMINISTRATION Gain a solid foundation in office administration skills and prepare for entry into the world of business Learn how to use industry standard software for office administration Programs taught by industry professionals and highly-qualified instructors Develop soft skills sought by today's employers, like effective communication, team-building, and collaboration. VANCOUVER 26 weeks Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling. International students must demonstrate a Beginner 4 level of English with Greystone's online written test and interview. The online test is exempt if CLB 4, IELTS 4 or ILSC Beginner 4 is presented. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student START DATES Jan 5, Jan 26, Feb 23, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov 30 PROGRAM SCHEDULE Students will benefit from qualified instructors with years of experience in the industry. TIME MON THURS FRI 9:00 AM 12:00 PM 12:00 1:00 PM 1:00 2:30 PM Lunch Class Registration fee: $150 Tuition: $8,840 Material fee: $500 Class No class The Office Administration Diploma provides learners with a diverse range of skills and knowledge required for working in an office setting in an administrative capacity. Students will cover a range of topics to prepare them for a variety of positions such as administration assistant, clerical worker, data entry operator, information desk clerk, office junior, receptionist and more. Students will develop competency using industry standard software and technology, and will learn communication and teamwork skills. This qualification will provide students with the practical skills and fundamental operational knowledge required to perform routine administrative tasks in office settings. DIPLOMA IN OFFICE ADMINISTRATION COURSES CORE PROGRAM COURSES LENGTH DESCRIPTION Workplace Communication Working Effectively with Others Basic IT Skills Produce Word Processed Documents Basic IT Skills Create and Use Spreadsheets Customer Service Delivery Workplace Organization Business Technology Job Search Preparation In this workplace-centered course, students will develop communication skills for the workplace. Key workplace communication skills include gathering, conveying, and receiving information together with completing routine written correspondence. In this course, students will develop teamwork skills for the workplace. The course covers topics like working in a group environment, promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict. In this course, students will learn how to correctly operate word processing applications to produce workplace documents. In this course, students will learn how to correctly create and use spreadsheets and charts using industry standard spreadsheet software. In this course, students will gain the knowledge required to deliver all aspects of customer service at an introductory level, including creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. In this course, students will gain the knowledge required to organize and complete work activities and to obtain feedback on work performance. In addition, students will learn to receive and distribute incoming mail, and to collect and dispatch outgoing mail. In this course, students will gain the knowledge required to select, use and maintain a range of business technology, and will learn how to effectively use computer software designed to organize information and data. In this course, students will prepare for finding work in the Canadian workplace. Students will focus on defining their future goals and career aspirations, and will learn how to write effective resumes and cover letters, interview basics, and what employers are looking for. Students will complete the course feeling prepared to find work in their new field. GC.VAN

15 DIPLOMA 50 weeks 2 academic study + 2 unpaid co-op + academic study (post-placement feedback) Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling or GED, or have mature student status. International students must demonstrate a Beginner 4 level of English with Greystone's online written test and interview. The online test is exempt if CLB 4, IELTS 4 or ILSC Beginner 4 is presented. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student START DATES Jan 5, Jan 26, Feb 23, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov 30 Registration fee: $150 Material fee: $500 Tuition: $8,840 Co-op Service fee: $825 The student is responsible for the payment of any government fees related to the application for a work permit and the extension of study permit. CO-OP SERVICE FEE INCLUDES: Documentation support, interview and job preparation, résumé building, explanation of government reporting procedures, arranged interviews for unpaid co-op positions, and monitoring during the placement portion of the program. DIPLOMA IN OFFICE ADMINISTRATION CO-OP Gain a solid foundation in office administration skills and prepare for entry into the world of business Learn how to use industry standard software for office administration Programs taught by industry professionals and highly-qualified instructors Strengthen your résumé with Canadian work experience Co-op placement service supports students to secure an unpaid co-op position in a field relevant to their studies The Office Administration Co-op Diploma provides learners with a diverse range of skills and knowledge required for working in an office setting in an administrative capacity. Students will cover a range of topics to prepare them for a variety of positions such as administration assistant, clerical worker, data entry operator, information desk clerk, office junior, receptionist and more. Students will develop competency using industry standard software and technology, and will learn communication and teamwork skills. This qualification will provide students with the practical skills and fundamental operational knowledge required to perform routine administrative tasks in office settings. PROGRAM SCHEDULE ACADEMIC STUDIES Students will benefit from qualified instructors with years of experience in the industry. TIME MON THURS FRI 9:00 AM 12:00 PM Class 12:00 1:00 PM Lunch 1:00 2:30 PM Class 2:45 4:00 PM Work Placement class students will attend the Work Placement class for during their study in order to prepare for their co-op placement No class CO-OP WORK PLACEMENT Co-op work placements are unpaid, and must align with the learning objectives of your program to qualify you for graduation. Greystone co-op coordinators will arrange up to 2 interviews for you with potential employers who can provide unpaid co-op positions relevant to your program. The Work Placement Skills course will help prepare you for success in your interviews, and on the job. Co-op placement hours cannot exceed study hours the program is designed to allow students to work an average of 21 hours per week. POST PLACEMENT ACADEMIC STUDY Students must return for a 2-week course after completion of the co-op placement. TIME MON THURS FRI 9:00 AM 12:00 PM Class 12:00 1:00 PM Lunch 1:00 2:30 PM Class VANCOUVER No class GSC.VAN

16 DIPLOMA IN ADMINISTRATION IN BUSINESS CO-OP COURSES* COURSE NAME LENGTH DESCRIPTION Workplace Communication In this workplace-centered course, students willdevelop communication skills for the workplace. Key workplace communication skills include gathering, conveying, and receiving information together with completing routine written correspondence. CORE PROGRAM COURSES Working Effectively with Others Basic IT Skills Produce Word Processed Documents Basic IT Skills Create and Use Spreadsheets In this course, students will develop teamwork skills for the workplace. The course covers topics like working in a group environment, promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict. In this course, students will learn how to correctly operate word processing applications to produce workplace documents. In this course, students will learn how to correctly create and use spreadsheets and charts using industry standard spreadsheet software. Customer Service Delivery In this course, students will gain the knowledge required to deliver all aspects of customer service at an introductory level, including creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. In this course, students will gain the knowledge required to organize and complete work activities and to obtain feedback on work performance. In addition, students will learn to receive and distribute incoming mail, and to collect and dispatch outgoing mail. Workplace Organization Business Technology In this course, students will gain the knowledge required to select, use and maintain a range of business technology, and will learn how to effectively use computer software designed to organize information and data. CO-OP PREPARATION Work Placement Skills In this course, students will prepare for the Canadian workplace. This course is very useful to students registered in a co-op program. It rapidly prepares students to apply for jobs and ensures their résumés and cover letters are to the business standard. Additionally, it helps students through the process of applying for a tax file number (SIN). POST CO-OP FOLLOW UP The Next Step This course follows up with students after their work placement. It provides the student with a new perspective of their goals and achievements and prepares them to take the next step when they leave the program. *The curriculum is subject to change. CO-OP POSITIONS COULD INCLUDE THE FOLLOWING: Administration assistant Data entry operator Office junior Receptionist

17 D I P L O M A 16 weeks (21 hours per week) Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling. International students must demonstrate advanced level of English with our online written test and arranged speaking interview. Note: The online written test is exempt if ibt 80, IELTS 6.5, or ILSC A1 is presented. The online written test is exempt if ILSC's Business English Management Certificate, or International Business English Certificate is completed. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student. DIPLOMA IN SUPERVISORY MANAGEMENT Flexible monthly start dates to suit your study needs, certification goals and schedule Programs taught by industry professionals and highly-qualified instructors Graduates of this program are eligible to apply for the Certificate in Supervisory Management from the Canadian Institute of Management Develop an understanding of workplace relationships and learn how to effectively manage colleagues for organizational success Graduates will receive a solid foundation in supervisory management. The program prepares students with the key business communication, leadership, and relational skills, as well as the foundational planning, organizing, and logistical skills and legal knowledge required for effective supervisory management. Learning is enhanced with classroom discussion, case studies, team projects, field trips and presentations. The Supervisory Management Program is comprised of two two-month certificates. See chart below PROGRAM START DATES Each course is in length, Monday to Thursday 9 am 2:30 pm (with a lunch break from 12 pm 1 pm) and Friday 9 am 12 pm. After successful completion of all required courses listed below, students will receive the Diploma in Supervisory Management. CERTIFICATE START DATES COURSE NAME Jan 5, Jun 15, Nov 30 Organizational Behaviour Business Communication Jan 26,* Jul 13* Managerial Communications Business Management Feb 23,* Aug 10* Mar 23,* Sep 8* Introduction to Management Business Law VANCOUVER * Jan 5, Jun 15 and Nov 30 start dates are the only dates where students can complete the entire program consecutively. Students starting on other dates will have an 8 week break at some point during their program. Completion of courses can be used towards application for certification from the Canadian Institute of Management. Registration fee: $150 Tuition: $5,600* Material fees: $500** *Additional fees apply for CIM certification, please contact Greystone College for details. **Material fees subject to change. WHAT IS THE CIM? The Canadian Institute of Management is Canada s senior management association. As a non-profit organization, the Institute is dedicated to the enhancement of managerial skills and professional development. GC.VAN

18 DIPLOMA IN SUPERVISORY MANAGEMENT COURSES* CERTIFICATE IN BUSINESS COMMUNICATION ORGANIZATIONAL BEHAVIOUR This course introduces students to the concepts of organizational behaviour and their application in today s business environments. Students will develop insights into how the behaviour of individuals and groups impact organizations. Further, they will learn to apply the theories and concepts of organizational behaviour to develop effective managerial competencies in such areas as teamwork, motivation, decision making and leadership. MANAGERIAL COMMUNICATIONS The ability to communicate well is an essential requirement for all employees of an organization. In this course we explore the importance of communication in business and cross-cultural environments; students also compose various forms of written communication and prepare and deliver a formal business presentation. CERTIFICATE IN BUSINESS MANAGEMENT INTRODUCTION TO MANAGEMENT This course introduces students to the concept of management by exploring the roles and functions of managers in a business environment. The purpose of the course is to enhance the students understanding of the elements of the management processes of planning, organizing, directing and controlling organizational activities. The course is designed to build a foundation of knowledge needed in future management courses. BUSINESS LAW The course provides students with an overview of business law and an understanding of basic legal terminology. Since contracts form the heart of business operations, a significant portion of the course is dedicated to contract law and various legal issues arising from contract disputes. Class topics and discussions will draw on examples from current news media reports on legal cases. Knowledge of the court system includes field trips to the law courts. *The curriculum is subject to change.

19 CERTIFICATE IN BUSINESS EXPERIENCE VANCOUVER CERTIFICATE 1 (21 hours per week) Part time evening classes also available Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling. International students must demonstrate advanced level of English with our online written test and arranged speaking interview. Note: The online written test is exempt if ibt 80, IELTS 6.5, or ILSC A1 is presented. The online written test is exempt if ILSC s Business English Management Certificate, or International Business English Certificate is completed. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student. Registration fee: $150 Tuition: $4,320 Materials fees: $375 Part-time evening course options available. Please contact Greystone College for course schedule. Flexible monthly start dates to suit your study needs, certification goals and schedule Programs taught by industry professionals and highly-qualified instructors Choose three courses from our wide range of business course options and focus on your areas of interest This flexible program allows students to focus on business topics most relevant to their needs or interests in order to earn a Certificate in Business Experience. Students can choose any three business courses offered at Greystone College and focus on areas like communication, management, HR, financial management, and international business PROGRAM START DATES Each course is in length, Monday to Thursday 9 am 2:30 pm (with a lunch break from 12:00 1 pm) and Friday 9 am 12 pm. COURSE NAME START DATES International Business Apr 20, Oct 5 Marketing May 19, Nov 2 Organizational Behaviour Jun 15, Nov 30 Managerial Communications Jul 13 Introduction to Management Aug 10 Business Law Sep 8 Human Resources Apr 20, Aug 10, Nov 30 Managerial Accounting May 19, Sep 8 Financial Management Jun 15, Oct 5 Strategic Analysis Jul 13, Nov 2 GC.VAN

20 CERTIFICATE IN BUSINESS EXPERIENCE COURSES* Students will choose three courses from the following options. INTERNATIONAL BUSINESS This course introduces students to globalization and to the value-adding activities of businesses in the current global economy. First we discuss the impact of national cultures on doing business globally. In addition, we examine the external forces that impact businesses, international organizations, legal and labor forces in the global context. Further, the course touches on strategic alliances and the impact of rapid environmental changes on strategic planning for international business. MARKETING This course is designed to provide students with an introduction to marketing concepts and terminology. It examines the importance of marketing within organizations and society in general. Students will study the major components of a marketing plan, the marketing mix and consumer relationships. They will learn how to address the basic needs of companies in planning, developing, and managing products, distribution channels, promotion and pricing. ORGANIZATIONAL BEHAVIOUR This course introduces students to the concepts of organizational behaviour and their application in today s business environments. Students will develop insights into how the behaviour of individuals and groups impact organizations. Further, they will learn to apply the theories and concepts of organizational behaviour to develop effective managerial competencies in such areas as teamwork, motivation, decision making and leadership. INTRODUCTION TO MANAGEMENT This course introduces students to the concept of management by exploring the roles and functions of managers in a business environment. The purpose of the course is to enhance the students understanding of the elements of the management processes of planning, organizing, directing and controlling organizational activities. The course is designed to build a foundation of knowledge needed in future management courses. MANAGERIAL COMMUNICATIONS The ability to communicate well is an essential requirement for all employees of an organization. In this course we explore the importance of communication in business and cross-cultural environments; students also compose various forms of written communication and prepare and deliver a formal business presentation. BUSINESS LAW The course provides students with an overview of business law and an understanding of basic legal terminology. Since contracts form the heart of business operations, a significant portion of the course is dedicated to contract law and various legal issues arising from contract disputes. Class topics and discussions will draw on examples from current news media reports on legal cases. Knowledge of the court system includes field trips to the law courts. HUMAN RESOURCES MANAGEMENT This course introduces theory, principles and applications of human resources from a managerial perspective. Operational issues such as HR planning, recruiting, job analysis, performance management and employee development are some of the practical issues covered. The course ends with a look at international issues in HR management for companies operating in the global environment. FINANCIAL MANAGEMENT This introductory course is designed to expose students to financial issues and concerns of general managers in modern business. Focusing on how to use financial management to make decisions, this course provides students with all of the practical skills needed to succeed in business. Content includes examples of how Canadian companies adapted financial policies to recent financial crisis; as well as coverage of such topics as break-even analysis, shareholder value and financial statements. Prerequisite: Basic Accounting. MANAGERIAL ACCOUNTING This course introduces the student to the theory, principles and applications of fundamental business accounting. The course begins by introducing the student to the standard, time-honoured accounting principles. The course will advance to apply accounting principles to specific financial statements, and detailed accounting transactions. The course finishes by familiarizing the student with the skills necessary to efficiently classify relevant business accounts culminating in the completion of the basic accounting cycle. STRATEGIC ANALYSIS This course is designed to expose students to the issues and concerns of general managers in modern business. The course content builds on foundation concepts from the Introduction to Management course. Using case studies, students will analyze corporate strategies focusing on opportunities and problems in the context of the external and internal environments of companies. Important element of the analysis is how managers make strategic decisions for the success of the organization. Prerequisite: Basic Accounting. Introduction to Management recommended. *The curriculum is subject to change.

21 CERTIFICATE IN BUSINESS EXPERIENCE CO-OP VANCOUVER CERTIFICATE 1 of academic studies + 1 of unpaid co-op + academic study (post-placement feedback) Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling. International students must demonstrate advanced level of English with our online written test and arranged speaking interview. Note: The online written test is exempt if ibt 80, IELTS 6.5, or ILSC A1 is presented. The online written test is exempt if ILSC s Business English Management Certificate, or International Business English Certificate is completed. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student PROGRAM START DATES Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov 30 Registration fee: $150 Service and placement fee: $825 Tuition: $5,040 Material fees: $375 Flexible monthly start dates to suit your study needs, certification goals and schedule Programs taught by industry professionals and highly-qualified instructors Choose three courses from our wide range of business course options and focus on your areas of interest Strengthen your résumé with Canadian work experience in business administration This flexible program allows students to focus on business topics most relevant to their needs or interests in order to earn a Certificate in Business Experience. Students can choose any three business courses offered at Greystone College and focus on areas like communication, management, HR, financial management, and international business. PROGRAM OVERVIEW ACADEMIC STUDIES Complete the Certificate in Business Experience at Greystone College. Students will benefit from qualified instructors with years of experience in the industry. Classes are Monday to Thursday 9 am 2:30 pm (one hour for lunch), and Friday 9 am 12 pm. CO-OP WORK PLACEMENT Co-op work placements are unpaid. Greystone Co-op coordinators will help prepare you for securing an unpaid placement, and will offer up to 2 guaranteed interviews with potential employers. SERVICE AND PLACEMENT FEE INCLUDES Permit sponsorship, documentation support, interview and job preparation, résumé building, explanation of government reporting procedures, and placement tips. Volunteer work placement hours cannot exceed the study hours and the programs are designed to allow students to work an average of 21 hours per week. Volunteer positions vary depending on an employer s needs, and the student s English and professional skills. For some placements, the precise position may be determined once they arrive at placement locations PROGRAM START DATES Each course is in length, Monday to Thursday 9 am 2:30 pm (with a lunch break from 12:00 1 pm) and Friday 9 am 12 pm. COURSE NAME START DATES International Business Apr 20, Oct 5 Marketing May 19, Nov 2 Organizational Behaviour Jun 15, Nov 30 Managerial Communications Jul 13 Introduction to Management Aug 10 Business Law Sep 8 Human Resources Apr 20, Aug 10, Nov 30 Managerial Accounting May 19, Sep 8 Financial Management Jun 15, Oct 5 Strategic Analysis Jul 13, Nov 2 GC.VAN

22 CERTIFICATE IN BUSINESS EXPERIENCE COURSES* Students will choose three courses from the following options: INTERNATIONAL BUSINESS This course introduces students to globalization and to the value-adding activities of businesses in the current global economy. First we discuss the impact of national cultures on doing business globally. In addition, we examine the external forces that impact businesses, international organizations, legal and labor forces in the global context. Further, the course touches on strategic alliances and the impact of rapid environmental changes on strategic planning for international business. MARKETING This course is designed to provide students with an introduction to marketing concepts and terminology. It examines the importance of marketing within organizations and society in general. Students will study the major components of a marketing plan, the marketing mix and consumer relationships. They will learn how to address the basic needs of companies in planning, developing, and managing products, distribution channels, promotion and pricing. ORGANIZATIONAL BEHAVIOUR This course introduces students to the concepts of organizational behaviour and their application in today s business environments. Students will develop insights into how the behaviour of individuals and groups impact organizations. Further, they will learn to apply the theories and concepts of organizational behaviour to develop effective managerial competencies in such areas as teamwork, motivation, decision making and leadership. INTRODUCTION TO MANAGEMENT This course introduces students to the concept of management by exploring the roles and functions of managers in a business environment. The purpose of the course is to enhance the students understanding of the elements of the management processes of planning, organizing, directing and controlling organizational activities. The course is designed to build a foundation of knowledge needed in future management courses. MANAGERIAL COMMUNICATIONS The ability to communicate well is an essential requirement for all employees of an organization. In this course we explore the importance of communication in business and cross-cultural environments; students also compose various forms of written communication and prepare and deliver a formal business presentation. BUSINESS LAW The course provides students with an overview of business law and an understanding of basic legal terminology. Since contracts form the heart of business operations, a significant portion of the course is dedicated to contract law and various legal issues arising from contract disputes. Class topics and discussions will draw on examples from current news media reports on legal cases. Knowledge of the court system includes field trips to the law courts. HUMAN RESOURCES MANAGEMENT This course introduces theory, principles and applications of human resources from a managerial perspective. Operational issues such as HR planning, recruiting, job analysis, performance management and employee development are some of the practical issues covered. The course ends with a look at international issues in HR management for companies operating in the global environment. FINANCIAL MANAGEMENT This introductory course is designed to expose students to financial issues and concerns of general managers in modern business. Focusing on how to use financial management to make decisions, this course provides students with all of the practical skills needed to succeed in business. Content includes examples of how Canadian companies adapted financial policies to recent financial crisis; as well as coverage of such topics as break-even analysis, shareholder value and financial statements. Prerequisite: Basic Accounting. MANAGERIAL ACCOUNTING This course introduces the student to the theory, principles and applications of fundamental business accounting. The course begins by introducing the student to the standard, time-honoured accounting principles. The course will advance to apply accounting principles to specific financial statements, and detailed accounting transactions. The course finishes by familiarizing the student with the skills necessary to efficiently classify relevant business accounts culminating in the completion of the basic accounting cycle. STRATEGIC ANALYSIS This course is designed to expose students to the issues and concerns of general managers in modern business. The course content builds on foundation concepts from the Introduction to Management course. Using case studies, students will analyze corporate strategies focusing on opportunities and problems in the context of the external and internal environments of companies. Important element of the analysis is how managers make strategic decisions for the success of the organization. Prerequisite: Basic Accounting. Introduction to Management recommended. *The curriculum is subject to change. WORK PLACEMENT SKILLS In this course, students will prepare for the Canadian workplace. This course is very useful to students registered in a co-op program. It rapidly prepares students to apply for jobs and ensures their resumes and cover letters are to the business standard. Additionally, it helps students through the process of applying for a tax file number (SIN). THE NEXT STEP This course follows up with students after their work placement. It provides the student with a new perspective of their goals and achievements and prepares them to take the next step when they leave the program. JOB AREAS COULD INCLUDE THE FOLLOWING Banking Marketing / Market research Business associations Event marketing International trade / Logistics Human resources Finance / Accounting

23 D I P L O M A 40 weeks (21 hours per week) Students who are interested in attending Greystone College must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test. International students must demonstrate advanced level of English with our online written test and arranged speaking interview. The online written test is exempt if ibt 80, IELTS 6.5, or ILSC A1 is presented. The online written test is exempt if ILSC s Business English Management Certificate, or International Business English Certificate is completed. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student. Registration: $150 Tuition: $13,600* Materials fee: $1,250 *Additional fees apply for CIM certification, please contact Greystone College Toronto for details. DIPLOMA IN BUSINESS ADMINISTRATION Graduates of this 10 month program will receive a solid foundation in business administration. The program prepares students for the business world and future studies through a variety of courses. Learning is enhanced with classroom discussion, case studies, team projects and presentations. Graduates of this program are eligible to apply for the Certificate in Management and Administration from the Canadian Institute of Management PROGRAM START DATES Each course is in length, Monday to Thursday 9 am 2:30 pm (with a lunch break from 12 1 pm) and Friday 9 am 12 pm. After successful completion of all required courses listed below, students will receive the Diploma in Business Administration. START DATES Jan 5, Apr 20, Aug 10, Nov 30 Jan 26, May 19, Sep 8 Feb 23, Jun 15, Oct 5 Mar 23, Jul 13, Nov 2 Apr 20, Oct 5 May 19, Nov 2 Jan 5, Jun 15, Nov 30 Jan 26, Jul 13 Feb 23, Aug 10 Mar 23, Sep 8 DIPLOMA IN BUSINESS ADMINISTRATION COURSES Human Resources Managerial Accounting Financial Management Strategic Analysis International Business Marketing Organizational Behaviour Managerial Communications Introduction to Management Business Law TORONTO Flexible monthly start dates to suit your study needs, certification goals and schedule Programs taught by industry professionals and highly-qualified instructors Completion of the program qualifies you for certification by the Canadian Institute of Management (CIM) Gain key skills in a variety of business topics and leave with a broad understanding of the world of business Completion of courses can be used towards application for certification from the Canadian Institute of Management. WHAT IS THE CIM? The Canadian Institute of Management is Canada s senior management association. As a non-profit organization, the Institute is dedicated to the enhancement of managerial skills and professional development. GC.TO

24 DIPLOMA IN OFFICE ADMINISTRATION CO-OP COURSES* COURSE NAME International Business Marketing Organizational Behavior Managerial Communications Introduction to Management Business Law Human Resources Management Managerial Accounting Financial Management Strategic Analysis DESCRIPTION This course introduces students to globalization and to the value-adding activities of businesses in the current global economy. First we discuss the impact of national cultures on doing business globally. In addition, we examine the external forces that impact businesses, international organizations, legal and labor forces in the global context. Further, the course touches on strategic alliances and the impact of rapid environmental changes on strategic planning for international business. This course is designed to provide students with an introduction to marketing concepts and terminology. It examines the importance of marketing within organizations and society in general. Students will study the major components of a marketing plan, the marketing mix and consumer relationships. They will learn how to address the basic needs of companies in planning, developing, and managing products, distribution channels, promotion and pricing. This course introduces students to the concepts of organizational behaviour and their application in today s business environments. Students will develop insights into how the behaviour of individuals and groups impact organizations. Further, they will learn to apply the theories and concepts of organizational behaviour to develop effective managerial competencies in such areas as teamwork, motivation, decision making and leadership. The ability to communicate well is an essential requirement for all employees of an organization. In this course we explore the importance of communication in business and cross-cultural environments; students also compose various forms of written communication and prepare and deliver a formal business presentation. This course introduces students to the concept of management by exploring the roles and functions of managers in a business environment. The purpose of the course is to enhance the students understanding of the elements of the management processes of planning, organizing, directing and controlling organizational activities. The course is designed to build a foundation of knowledge needed in future management courses. The course provides students with an overview of business law and an understanding of basic legal terminology. Since contracts form the heart of business operations, a significant portion of the course is dedicated to contract law and various legal issues arising from contract disputes. Class topics and discussions will draw on examples from current news media reports on legal cases. Knowledge of the court system includes field trips to the law courts. This course introduces theory, principles and applications of human resources from a managerial perspective. Operational issues such as HR planning, recruiting, job analysis, performance management and employee development are some of the practical issues covered. The course ends with a look at international issues in HR management for companies operating in the global environment. This course introduces the student to the theory, principles and applications of fundamental business accounting. The course begins by introducing the student to the standard, time-honoured accounting principles. The course will advance to apply accounting principles to specific financial statements, and detailed accounting transactions. The course finishes by familiarizing the student with the skills necessary to efficiently classify relevant business accounts culminating in the completion of the basic accounting cycle. This introductory course is designed to expose students to financial issues and concerns of general managers in modern business. Focusing on how to use financial management to make decisions, this course provides students with all of the practical skills needed to succeed in business. Content includes examples of how Canadian companies adapted financial policies to recent financial crisis; as well as coverage of such topics as break-even analysis, shareholder value and financial statements. Prerequisite: Accounting recommended This course is designed to expose students to the issues and concerns of general managers in modern business. The course content builds on foundation concepts from the Introduction to Management course. Using case studies, students will analyze corporate strategies focusing on opportunities and problems in the context of the external and internal environments of companies. Important element of the analysis is how managers make strategic decisions for the success of the organization. Prerequisite: Introduction to Management recommended *The curriculum is subject to change. The diploma program includes all ten courses and students may take individual courses.

25 DIPLOMA IN BUSINESS ADMINISTRATION CO-OP* TORONTO D I P L O M A Flexible monthly start dates to suit your study needs, certification goals and schedule Programs taught by industry professionals and highly-qualified instructors Completion of the program qualifies you for certification by the Canadian Institute of Management (CIM) Strengthen your résumé with Canadian career experience in business administration 66 weeks 40 weeks of academic studies + 2 of unpaid co-op + post-placement study S Students who are interested in attending Greystone College must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test. International students must demonstrate advanced level of English with our online written test and arranged speaking interview.* *The online written test is exempt if ibt 80, IELTS 6.5, or ILSC A1 is presented. The online written test is exempt if ILSC s Business English Management Certificate, or International Business English Certificate is completed. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student START DATES Jan 5, Jan 26, Feb 23, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov 30 Registration: $150 Tuition: $14,280 Co-op Service: $825 Materials fees: $1,250 Co-op service includes: Documentation support, interview and job preparation, résumé building, explanation of government reporting procedures, arranged interviews for unpaid co-op positions, and monitoring during the placement portion of the program. Additional fees apply for CIM certification, please contact Greystone College Toronto for details. Greystone College Toronto DLI: O Graduates of this 10 month program will receive a solid foundation in business administration. The program prepares students for the business world and future studies through a variety of courses. Learning is enhanced with classroom discussion, case studies, team projects and presentations. Graduates of this program are eligible to apply for the Certificate in Management and Administration from the Canadian Institute of Managment. PROGRAM SCHEDULE AND OVERVIEW ACADEMIC STUDIES Students will benefit from qualified instructors with years of experience in the industry. 9:00 AM 12:00 PM 12:00 PM 1:00 PM 1:00 PM 2:30 PM 2:45 PM 4:00 PM CO-OP WORK PLACEMENT Greystone co-op coordinators will help prepare you for securing a co-op placement, and can provide up to 2 guaranteed interviews. Co-op placement hours cannot exceed study hours the program is designed to allow students to work an average of 21 hours per week. Co-op positions vary depending on an employer s needs, and the student s English and professional skills. Your work schedule and wage will be determined by your employer. POST-PLACEMENT ACADEMIC STUDY Students must return for a 2 week course after completion of the co-op placement. 9:00 AM 12:00 PM 12:00 PM 1:00 PM 1:00 PM 2:30 PM JOB AREAS COULD INCLUDE THE FOLLOWING Banking Business associations Event marketing Human resources WHAT IS THE CIM? MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Lunch Class Class Work Placement class students will attend the Work Placement class for during their study in order to prepare for their co-op placement Marketing/market research International trade/logistics Finance/accounting The Canadian Institute of Management is Canada s senior management association. As a non-profit organization, the Institute is dedicated to the enhancement of managerial skills and professional development. *Approved as a vocational program under the Private Career Colleges Act, No class MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Lunch Class Class No class GSC.TO

26 DIPLOMA IN BUSINESS ADMINISTRATION CO-OP COURSES COURSE NAME LENGTH DESCRIPTION International Business This course introduces students to globalization and to the value-adding activities of businesses in the current global economy. We discuss the impact of national cultures on doing business globally. In addition, we examine the external forces that impact businesses, international organizations, legal and labour forces in the global context. The course touches on strategic alliances and the impact of rapid environmental changes on strategic planning for international business. Marketing This course is designed to provide students with an introduction to marketing concepts and terminology. It examines the importance of marketing within organizations and society in general. Students will study the major components of a marketing plan, the marketing mix and consumer relationships. They will learn how to address the basic needs of companies in planning, developing, and managing products, distribution channels, promotion and pricing. Organizational Behaviour This course introduces students to the concepts of organizational behaviour and their application in today s business environments. Students will develop insights into how the behaviour of individuals and groups impact organizations. Further, they will learn to apply the theories and concepts of organizational behaviour to develop effective managerial competencies in such areas as teamwork, motivation, decision making and leadership. Managerial Communications The ability to communicate well is an essential requirement for all employees of an organization. In this course we explore the importance of communication in business and cross-cultural environments; students also compose various forms of written communication and prepare and deliver a formal business presentation. CORE PROGRAM COURSES Introduction to Management Business Law Human Resources Management This course introduces students to the concept of management by exploring the roles and functions of managers in a business environment. The purpose of the course is to enhance the students understanding of the elements of the management processes of planning, organizing, directing and controlling organizational activities. The course is designed to build a foundation of knowledge needed in future management courses. The course provides students with an overview of business law and an understanding of basic legal terminology. Since contracts form the heart of business operations, a significant portion of the course is dedicated to contract law and various legal issues arising from contract disputes. Class topics and discussions will draw on examples from current news media reports on legal cases. Knowledge of the court system includes field trips to the law courts. This course introduces theory, principles and applications of human resources from a managerial perspective. Operational issues such as HR planning, recruiting, job analysis, performance management and employee development are some of the practical issues covered. The course ends with a look at international issues in HR management for companies operating in the global environment. Managerial Accounting This course introduces the student to the theory, principles and applications of fundamental business accounting. The course begins by introducing the student to the standard, time-honoured accounting principles. The course will advance to apply accounting principles to specific financial statements, and detailed accounting transactions. The course finishes by familiarizing the student with the skills necessary to efficiently classify relevant business accounts culminating in the completion of the basic accounting cycle. Financial Management This introductory course is designed to expose students to financial issues and concerns of general managers in modern business. Focusing on how to use financial management to make decisions, this course provides students with all of the practical skills needed to succeed in business. Content includes examples of how Canadian companies adapted financial policies to recent financial crisis; as well as coverage of such topics as break-even analysis, shareholder value and financial statements. * Prerequisite: Managerial Accounting is required Strategic Analysis This course is designed to expose students to the issues and concerns of general managers in modern business. The course content builds on foundation concepts from the Introduction to Management course. Using case studies, students will analyze corporate strategies focusing on opportunities and problems in the context of the external and internal environments of companies. Important element of the analysis is how managers make strategic decisions for the success of the organization. * Prerequisite: Introduction to Management is required CO-OP PREPARATION Work Placement Skills In this course, students will prepare for the Canadian workplace. This course is very useful to students registered in a co-op program. It rapidly prepares students to apply for jobs and ensures their résumés and cover letters are to the business standard. Additionally, it helps students through the process of applying for a tax file number (SIN). POST CO-OP FOLLOW UP The Next Step This course follows up with students after their work placement. It provides the student with a new perspective of their goals and achievements and prepares them to take the next step when they leave the program.

27 CERTIFICATE 8 weeks (21 hours per week) Students who are interested in attending Greystone College must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test. International students must demonstrate an Advanced level of English with our online written test and arranged speaking interview. The online written test is exempt if ibt 80, IELTS 6.5, or ILSC A1 is presented. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student. CERTIFICATE IN BUSINESS COMMUNICATIONS (NON-VOCATIONAL) Flexible start dates to suit your study needs, goals and schedule Programs taught by industry professionals and highly-qualified instructors Develop skills for effective business communication in a fast 8-week program Students will take the Organizational Behaviour and Managerial Communications courses to complete this certificate. Students will learn about the behaviour of individuals and groups in a business context and learn about how to communicate effectively within the business context. COURSE DESCRIPTIONS TORONTO ORGANIZATIONAL BEHAVIOUR This course introduces students to the concepts of organizational behaviour and their application in today s business environments. Students will develop insights into how the behaviour of individuals and groups impact on the organization. Further, they will learn to apply the theories and concepts to develop effective managerial competencies in such areas as teamwork, motivation, decision making and leadership. MANAGERIAL COMMUNICATIONS The ability to communicate well is an essential requirement for all employees of an organization. In this course we explore the importance of communication in business and cross-cultural environments; students also compose various forms of written communication and prepare and deliver a formal business presentation. SCHEDULE MONDAY TO THURSDAY 9 am 2:30 pm (lunch break from 12:00 1 pm) FRIDAY 9 am 12:00 pm After successful completion of all required courses, students will receive their certificate START DATES Jan 5, June 15, Nov 30 Registration: $150 Tuition: $3,040 Materials fee: $250 This program has been approved for offer by the Ontario Ministry of Training, Colleges and Universities as a non-vocational program. GC.TO

28 CERTIFICATE IN BUSINESS MANAGEMENT CLERK Flexible start dates to suit your study needs, goals and schedule Programs taught by industry professionals and highly-qualified instructors Gain specialized knowledge in business management in a fast 8-week program TORONTO CERTIFICATE 8 weeks (21 hours per week) Students who are interested in attending Greystone College must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test. International students must demonstrate an Advanced level of English with our online written test and arranged speaking interview. The online written test is exempt if ibt 80, IELTS 6.5, or ILSC A1 is presented. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student. Students will take the Introduction to Management and Business Law courses to complete this certificate. Students will learn about planning, organizing, directing and controlling organizational activities, and will learn basic business law and legal terminology. COURSE DESCRIPTIONS INTRODUCTION TO MANAGEMENT This course introduces students to the concept of management by exploring the roles and functions of managers in a business environment. The purpose of the course is to enhance the students understanding of the elements of the management processes of planning, organizing, directing and controlling organizational activities. The course is designed to build a foundation of knowledge needed in future management courses. BUSINESS LAW The course provides students with an overview of business law and an understanding of basic legal terminology. Since contracts form the heart of business operations, a significant portion of the course is dedicated to contract law and various legal issues arising from contract disputes. Class topics and discussions will draw on examples from current news media reports on legal cases. Knowledge of the court system may include field trips to the law courts when court schedules permit. SCHEDULE MONDAY TO THURSDAY 9 am 2:30 pm (lunch break from 12:00 1 pm) FRIDAY 9 am 12:00 pm After successful completion of all required courses, students will receive their certificate START DATES Feb 23, Aug 10 Registration: $150 Tuition: $3,040 Materials fee: $250 GC.TO

29 CERTIFICATE CERTIFICATE IN FINANCIAL MANAGEMENT AND PLANNING OFFICER Flexible start dates to suit your study needs, goals and schedule Programs taught by industry professionals and highly-qualified instructors Gain specialized knowledge in financial management and planning TORONTO 16 weeks (21 hours per week) Students who are interested in attending Greystone College must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test. International students must demonstrate an Advanced level of English with our online written test and arranged speaking interview. The online written test is exempt if ibt 80, IELTS 6.5, or ILSC A1 is presented. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student. SCHEDULE MONDAY TO THURSDAY 9 am 2:30 pm (lunch break from 12:00 1 pm) FRIDAY 9 am 12:00 pm After successful completion of all required courses, students will receive their certificate START DATE Aug 10 Registration: $150 Tuition: $5,600 Materials fee: $500 Students will start this program by gaining a solid understanding of the business processes and strategies through our Introduction to Management course, and will gain basic accounting knowledge which will lay the groundwork for the challenging courses that follow through the Managerial Accounting course. Students will take the Financial Management, and Strategic Analysis courses to complete this certificate. Students will get an introduction to financial management, and how finances play a role in business decision making. Students will also analyze how managers make strategic decisions for the success of an organization. COURSE DESCRIPTIONS INTRODUCTION TO MANAGEMENT This course introduces students to the concept of management by exploring the roles and functions of managers in a business environment. The purpose of the course is to enhance the students understanding of the elements of the management processes of planning, organizing, directing and controlling organizational activities. The course is designed to build a foundation of knowledge needed in future management courses. MANAGERIAL ACCOUNTING This course introduces the student to the theory, principles and applications of fundamental business accounting. The course begins by introducing the student to the standard, time-honoured accounting principles. The course will advance to apply accounting principles to specific financial statements, and detailed accounting transactions. The course finishes by familiarizing the student with the skills necessary to efficiently classify relevant business accounts culminating in the completion of the basic accounting cycle. FINANCIAL MANAGEMENT This introductory course is designed to expose students to financial issues and concerns of general managers in modern business. Focusing on how to use financial management to make decisions, this course provides students with all of the practical skills needed to succeed in business. Content includes examples of how Canadian companies adapted financial policies to recent financial crisis; as well as coverage of such topics as break-even analysis, shareholder value and financial statements. STRATEGIC ANALYSIS This course is designed to expose students to the issues and concerns of general managers in modern business. The course content builds on foundation concepts from the Introduction to Management course. Using case studies, students will analyze corporate strategies focusing on opportunities and problems in the context of the external and internal environments of companies. Important element of the analysis is how managers make strategic decisions for the success of the organization. GC.TO

30 CERTIFICATE IN HUMAN RESOURCES CLERK TORONTO Flexible start dates to suit your study needs, goals and schedule Programs taught by industry professionals and highly-qualified instructors Develop specialized knowledge in human resources in a fast 8-week program CERTIFICATE 8 weeks (21 hours per week) Students who are interested in attending Greystone College must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test. International students must demonstrate an Advanced level of English with our online written test and arranged speaking interview. The online written test is exempt if ibt 80, IELTS 6.5, or ILSC A1 is presented. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student. Students will take the Human Resources Management, and Managerial Accounting courses to complete this certificate. Students will learn about HR planning, recruiting, job analysis, performance management and more, and will learn the basics of business accounting. COURSE DESCRIPTIONS HUMAN RESOURCES MANAGEMENT This course introduces theory, principles and applications of human resources from a managerial perspective. Operational issues such as HR planning, recruiting, job analysis, performance management and employee development, are some of the practical issues covered. The course ends with a look at international issues in HR management for companies operating in the global environment. MANAGERIAL ACCOUNTING This course introduces the student to the theory, principles and applications of fundamental business accounting. The course begins by introducing the student to the standard, time-honoured accounting principles. The course will advance to apply accounting principles to specific financial statements, and detailed accounting transactions. The course finishes by familiarizing the student with the skills necessary to efficiently classify relevant business accounts culminating in the completion of the basic accounting cycle. SCHEDULE MONDAY TO THURSDAY 9 am 2:30 pm (lunch break from 12:00 1 pm) FRIDAY 9 am 12:00 pm After successful completion of all required courses, students will receive their certificate START DATES Jan 5, Apr 20, Aug 10, Nov 30 Registration: $150 Tuition: $3,040 Materials fee: $250 GC.TO

31 CERTIFICATE IN INTERNATIONAL BUSINESS AND TRADE CLERK TORONTO CERTIFICATE 8 weeks (21 hours per week) Students who are interested in attending Greystone College must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test. International students must demonstrate an Advanced level of English with our online written test and arranged speaking interview. The online written test is exempt if ibt 80, IELTS 6.5, or ILSC A1 is presented. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student. Flexible start dates to suit your study needs, goals and schedule Programs taught by industry professionals and highly-qualified instructors Gain understanding of International Business and Trade in a fast 8-week program Students will take the International Business and Marketing courses to complete this certificate. Students will learn about business in a global context, and will explore the fundamentals of effective marketing planning and strategies. COURSE DESCRIPTIONS INTERNATIONAL BUSINESS This course introduces students to globalization and to the value-adding activities of businesses in the current global economy. First we discuss the impact of national cultures on doing business globally. In addition, we examine the external forces that impact businesses, international organizations, legal and labor forces in the global context. Further, the course touches on strategic alliances and the impact of rapid environmental changes on strategic planning for international business. MARKETING This course is designed to provide students with an introduction to marketing concepts and terminology. It examines the importance of marketing within organizations and society in general. Students will study the major components of a marketing plan, the marketing mix and consumer relationships. They will learn how to address the basic needs of companies in planning, developing, and managing products, distribution channels, promotion and pricing. PROGRAM SCHEDULE MONDAY TO THURSDAY 9 am 2:30 pm (lunch break from 12:00 1 pm) FRIDAY 9 am 12:00 pm After successful completion of all required courses, students will receive their certificate START DATES Apr 20, Oct 5 Registration: $150 Tuition: $3,040 Materials fee: $250 GC.TO

32 D I P L O M A 40 weeks (21 hours per week) Students who are interested in attending Greystone College must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test. International students must demonstrate advanced level of English with our online written test and arranged speaking interview. The online written test is exempt if ibt 80, IELTS 6.5, or ILSC A1 is presented. The online written test is exempt if ILSC s Business English Management Certificate, or International Business English Certificate is completed. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student. Registration: $150 Tuition: $13,600* Materials fee: $1,250 *Additional fees apply for CIM certification, please contact Greystone College Toronto for details. DIPLOMA IN BUSINESS ADMINISTRATION Graduates of this 10 month program will receive a solid foundation in business administration. The program prepares students for the business world and future studies through a variety of courses. Learning is enhanced with classroom discussion, case studies, team projects and presentations. Graduates of this program are eligible to apply for the Certificate in Management and Administration from the Canadian Institute of Management PROGRAM START DATES Each course is in length, Monday to Thursday 9 am 2:30 pm (with a lunch break from 12 1 pm) and Friday 9 am 12 pm. After successful completion of all required courses listed below, students will receive the Diploma in Business Administration. START DATES Jan 5, Apr 20, Aug 10, Nov 30 Jan 26, May 19, Sep 8 Feb 23, Jun 15, Oct 5 Mar 23, Jul 13, Nov 2 Apr 20, Oct 5 May 19, Nov 2 Jan 5, Jun 15, Nov 30 Jan 26, Jul 13 Feb 23, Aug 10 Mar 23, Sep 8 DIPLOMA IN BUSINESS ADMINISTRATION COURSES Human Resources Managerial Accounting Financial Management Strategic Analysis International Business Marketing Organizational Behaviour Managerial Communications Introduction to Management Business Law TORONTO Flexible monthly start dates to suit your study needs, certification goals and schedule Programs taught by industry professionals and highly-qualified instructors Completion of the program qualifies you for certification by the Canadian Institute of Management (CIM) Gain key skills in a variety of business topics and leave with a broad understanding of the world of business Completion of courses can be used towards application for certification from the Canadian Institute of Management. WHAT IS THE CIM? The Canadian Institute of Management is Canada s senior management association. As a non-profit organization, the Institute is dedicated to the enhancement of managerial skills and professional development. GC.TO

33 DIPLOMA IN OFFICE ADMINISTRATION CO-OP COURSES* COURSE NAME International Business Marketing Organizational Behavior Managerial Communications Introduction to Management Business Law Human Resources Management Managerial Accounting Financial Management Strategic Analysis DESCRIPTION This course introduces students to globalization and to the value-adding activities of businesses in the current global economy. First we discuss the impact of national cultures on doing business globally. In addition, we examine the external forces that impact businesses, international organizations, legal and labor forces in the global context. Further, the course touches on strategic alliances and the impact of rapid environmental changes on strategic planning for international business. This course is designed to provide students with an introduction to marketing concepts and terminology. It examines the importance of marketing within organizations and society in general. Students will study the major components of a marketing plan, the marketing mix and consumer relationships. They will learn how to address the basic needs of companies in planning, developing, and managing products, distribution channels, promotion and pricing. This course introduces students to the concepts of organizational behaviour and their application in today s business environments. Students will develop insights into how the behaviour of individuals and groups impact organizations. Further, they will learn to apply the theories and concepts of organizational behaviour to develop effective managerial competencies in such areas as teamwork, motivation, decision making and leadership. The ability to communicate well is an essential requirement for all employees of an organization. In this course we explore the importance of communication in business and cross-cultural environments; students also compose various forms of written communication and prepare and deliver a formal business presentation. This course introduces students to the concept of management by exploring the roles and functions of managers in a business environment. The purpose of the course is to enhance the students understanding of the elements of the management processes of planning, organizing, directing and controlling organizational activities. The course is designed to build a foundation of knowledge needed in future management courses. The course provides students with an overview of business law and an understanding of basic legal terminology. Since contracts form the heart of business operations, a significant portion of the course is dedicated to contract law and various legal issues arising from contract disputes. Class topics and discussions will draw on examples from current news media reports on legal cases. Knowledge of the court system includes field trips to the law courts. This course introduces theory, principles and applications of human resources from a managerial perspective. Operational issues such as HR planning, recruiting, job analysis, performance management and employee development are some of the practical issues covered. The course ends with a look at international issues in HR management for companies operating in the global environment. This course introduces the student to the theory, principles and applications of fundamental business accounting. The course begins by introducing the student to the standard, time-honoured accounting principles. The course will advance to apply accounting principles to specific financial statements, and detailed accounting transactions. The course finishes by familiarizing the student with the skills necessary to efficiently classify relevant business accounts culminating in the completion of the basic accounting cycle. This introductory course is designed to expose students to financial issues and concerns of general managers in modern business. Focusing on how to use financial management to make decisions, this course provides students with all of the practical skills needed to succeed in business. Content includes examples of how Canadian companies adapted financial policies to recent financial crisis; as well as coverage of such topics as break-even analysis, shareholder value and financial statements. Prerequisite: Accounting recommended This course is designed to expose students to the issues and concerns of general managers in modern business. The course content builds on foundation concepts from the Introduction to Management course. Using case studies, students will analyze corporate strategies focusing on opportunities and problems in the context of the external and internal environments of companies. Important element of the analysis is how managers make strategic decisions for the success of the organization. Prerequisite: Introduction to Management recommended *The curriculum is subject to change. The diploma program includes all ten courses and students may take individual courses.

34 DIPLOMA IN INTERNATIONAL BUSINESS MANAGEMENT TORONTO DIPLOMA Small interactive classes encourage a dynamic participatory learning environment Programs taught by industry professionals and highly-qualified instructors Completion of the program qualifies you for certification by the Canadian Institute of Management (CIM) 26 weeks S Students who are interested in attending Greystone College must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test. International students must demonstrate advanced level of English with our online written test and arranged speaking interview. The online written test is exempt if ibt 80, IELTS 6.5, or ILSC A1 is presented. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student. Graduates will gain an excellent understanding of the essentials of business management. This program prepares students to enter the world of business management and looks at the current global business environment. Students will discuss global issues, prepare presentations, do team projects, and extend their research skills PROGRAM START DATES START DATES Apr 20, Oct 5 May 19, Nov 2 Jan 5, Jun 15, Nov 30 Jan 26, Jul 13 Feb 23, Aug 10 Mar 23, Sep 8 DIPLOMA IN INTERNATIONAL BUSINESS MANAGEMENT COURSES International Business Marketing Organizational Behaviour Managerial Communications Intro to Management Business Law Completion of courses can be used towards application for certification from the Canadian Institute of Management. PROGRAM SCHEDULE TIME MON THURS FRI 9:00 AM 12:00 PM 12:00 1:00 PM 1:00 2:30 PM Lunch Class Class No class Registration: $150 Tuition: $8,840* Materials fee: $750 *Additional fees apply for CIM certification, please contact Greystone College Toronto for details. WHAT IS THE CIM? The Canadian Institute of Management is Canada s senior management association. As a non-profit organization, the Institute is dedicated to the enhancement of managerial skills and professional development. GSC.TO

35 DIPLOMA IN INTERNATIONAL BUSINESS MANAGEMENT COURSES* COURSE NAME LENGTH DESCRIPTION International Business Marketing Organizational Behaviour Managerial Communications Introduction to Management Business Law This course introduces students to globalization and to the value-adding activities of businesses in the current global economy. We discuss the impact of national cultures on doing business globally. In addition, we examine the external forces that impact businesses, international organizations, legal and labor forces in the global context. The course touches on strategic alliances and the impact of rapid environmental changes on strategic planning for international business. This course is designed to provide students with an introduction to marketing concepts and terminology. It examines the importance of marketing within organizations and society in general. Students will study the major components of a marketing plan, the marketing mix and consumer relationships. They will learn how to address the basic needs of companies in planning, developing, and managing products, distribution channels, promotion and pricing. This course introduces students to the concepts of organizational behaviour and their application in today s business environments. Students will develop insights into how the behaviour of individuals and groups impact organizations. Further, they will learn to apply the theories and concepts of organizational behaviour to develop effective managerial competencies in such areas as teamwork, motivation, decision making and leadership. The ability to communicate well is an essential requirement for all employees of an organization. In this course we explore the importance of communication in business and cross-cultural environments; students also compose various forms of written communication and prepare and deliver a formal business presentation. This course introduces students to the concept of management by exploring the roles and functions of managers in a business environment. The purpose of the course is to enhance the students understanding of the elements of the management processes of planning, organizing, directing and controlling organizational activities. The course is designed to build a foundation of knowledge needed in future management courses. The course provides students with an overview of business law and an understanding of basic legal terminology. Since contracts form the heart of business operations, a significant portion of the course is dedicated to contract law and various legal issues arising from contract disputes. Class topics and discussions will draw on examples from current news media reports on legal cases. Knowledge of the court system includes field trips to the law courts. *The curriculum is subject to change. JOB SEARCH PREPARATION In this course, students will prepare to take their new skills and knowledge into the job market. Students will focus on defining their future goals and career aspirations, and will learn how to write effective resumés and cover letters, interview basics, and what employers are looking for. Students will complete the course feeling prepared to find work in their new field.

36 DIPLOMA IN INTERNATIONAL BUSINESS MANAGEMENT CO-OP* TORONTO DIPLOMA 50 weeks 2 academic study + 2 unpaid work experience + academic study (post-placement feedback) Students who are interested in attending Greystone College must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test. International students must demonstrate an advanced level of English with our online written test and arranged speaking interview.* *The online written test is exempt if ibt 80, IELTS 6.5, or ILSC Advanced 1 is presented. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student START DATES Jan 5, Jan 26, Feb 23, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov 30 Registration: $150 Tuition: $8,840 Co-op Service: $825 Materials fee: $750 Co-op Service includes: Documentation support, interview and job preparation, résumé building, explanation of government reporting procedures, arranged interviews for unpaid co-op positions, and monitoring during the placement portion of the program. The student is responsible for the payment of any government fees related to the application for a work permit and the extension of study permit. Additional fees apply for CIM certification. Greystone College Toronto DLI: O Small interactive classes encourage a dynamic participatory learning environment Programs taught by industry professionals and highly-qualified instructors Completion of the program qualifies you for certification by the Canadian Institute of Management (CIM) Strengthen your résumé with Canadian career experience Co-op placement service supports students to secure an unpaid co-op position in a field relevant to their studies Graduates will gain an excellent understanding of the essentials of business management. This program prepares students to enter the world of business management and looks at the current global business environment. Students will discuss global issues, prepare presentations, do team projects, and extend their research skills. Graduates of the program are eligible to apply for the Certificate in Supervisory Management from the Canadian Institute of Management. PROGRAM SCHEDULE ACADEMIC STUDIES Students will benefit from qualified instructors with years of experience in the industry. 9:00 AM 12:00 PM 12:00 PM 1:00 PM 1:00 PM 2:30 PM 2:45 PM 4:00 PM CO-OP WORK PLACEMENT Greystone co-op coordinators will help prepare you for securing a co-op placement, and can provide up to 2 guaranteed interviews. Co-op placement hours cannot exceed study hours the program is designed to allow students to work an average of 21 hours per week. Co-op positions vary depending on an employer s needs, and the student s English and professional skills. Your work schedule and wage will be determined by your employer. POST-PLACEMENT ACADEMIC STUDY Students must return for a 2 week course after completion of the co-op placement. 9:00 AM 12:00 PM 12:00 PM 1:00 PM 1:00 PM 2:30 PM WHAT IS THE CIM? MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Lunch Class Class Work Placement class students will attend the Work Placement class for during their study in order to prepare for their co-op placement The Canadian Institute of Management is Canada s senior management association. As a non-profit organization, the Institute is dedicated to the enhancement of managerial skills and professional development. *Approved as a vocational program under the Private Career Colleges Act, No class MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Lunch Class Class No class GSC.TO

37 DIPLOMA IN INTERNATIONAL BUSINESS MANAGEMENT CO-OP COURSES COURSE NAME LENGTH DESCRIPTION International Business This course introduces students to globalization and to the value-adding activities of businesses in the current global economy. We discuss the impact of national cultures on doing business globally. In addition, we examine the external forces that impact businesses, international organizations, legal and labour forces in the global context. The course touches on strategic alliances and the impact of rapid environmental changes on strategic planning for international business. This course is designed to provide students with an introduction to marketing concepts and terminology. It examines the importance of marketing within organizations and society in general. Students will study the major components of a marketing plan, the marketing mix and consumer relationships. They will learn how to address the basic needs of companies in planning, developing, and managing products, distribution channels, promotion and pricing. This course introduces students to the concepts of organizational behaviour and their application in today s business environments. Students will develop insights into how the behaviour of individuals and groups impact organizations. Further, they will learn to apply the theories and concepts of organizational behaviour to develop effective managerial competencies in such areas as teamwork, motivation, decision making and leadership. The ability to communicate well is an essential requirement for all employees of an organization. In this course we explore the importance of communication in business and cross-cultural environments; students also compose various forms of written communication and prepare and deliver a formal business presentation. This course introduces students to the concept of management by exploring the roles and functions of managers in a business environment. The purpose of the course is to enhance the students understanding of the elements of the management processes of planning, organizing, directing and controlling organizational activities. The course is designed to build a foundation of knowledge needed in future management courses. The course provides students with an overview of business law and an understanding of basic legal terminology. Since contracts form the heart of business operations, a significant portion of the course is dedicated to contract law and various legal issues arising from contract disputes. Class topics and discussions will draw on examples from current news media reports on legal cases. Knowledge of the court system includes field trips to the law courts. Marketing CORE PROGRAM COURSES Organizational Behaviour Managerial Communications Introduction to Management Business Law CO-OP PREPARATION Work Placement Skills In this course, students will prepare for the Canadian workplace. This course is very useful to students registered in a co-op program. It rapidly prepares students to apply for jobs and ensures their résumés and cover letters are to the business standard. Additionally, it helps students through the process of applying for a tax file number (SIN). POST CO-OP FOLLOW UP The Next Step This course follows up with students after their work placement. It provides the student with a new perspective of their goals and achievements and prepares them to take the next step when they leave the program. CO-OP POSITIONS COULD INCLUDE THE FOLLOWING Banking Event Marketing Marketing/Market Research Finance/Accounting Human Resources International Trade/Logistics

38 DIPLOMA 16 weeks (21 hours per week) Students who are interested in attending Greystone College must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test. International students must demonstrate advanced level of English with our online written test and arranged speaking interview. The online written test is exempt if ibt 80, IELTS 6.5, or ILSC A1 is presented. The online written test is exempt if ILSC's Business English Management Certificate, or International Business English Certificate is completed. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student START DATES Jan 5, Jun 15, Nov 30 Registration: $150 Tuition: $5,600 Materials fee: $500** *Additional fees apply for CIM certification, please contact Greystone College Toronto for details. **Materials fee subject to change. DIPLOMA IN SUPERVISORY MANAGEMENT Graduates will receive a solid foundation in supervisory management. The program prepares students with the key business communication, leadership, and relational skills, as well as the foundational planning, organizing, and logistical skills and legal knowledge required for effective supervisory management. Learning is enhanced with classroom discussion, case studies, team projects, field trips and presentations. Graduates of the program are eligible to apply for the Certificate in Supervisory Management from the Canadian Institute of Management. PROGRAM SCHEDULE MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY 9:00 AM 12:00 PM Class 12:00 1:00 PM Lunch 1:00 2:30 PM Class TORONTO Flexible monthly start dates to suit your study needs, certification goals and schedule Programs taught by industry professionals and highly-qualified instructors Completion of the program qualifies you for certification by the Canadian Institute of Management (CIM) Develop an understanding of workplace relationships and learn how to effectively manage colleagues for organizational success PROGRAM COURSES COURSE NAME Organizational Behavior Managerial Communications Introduction to Management Business Law DESCRIPTION No class This course introduces students to the concepts of organizational behaviour and their application in today s business environments. Students will develop insights into how the behaviour of individuals and groups impact organizations. Further, they will learn to apply the theories and concepts of organizational behaviour to develop effective managerial competencies in such areas as teamwork, motivation, decision making and leadership. The ability to communicate well is an essential requirement for all employees of an organization. In this course we explore the importance of communication in business and cross-cultural environments; students also compose various forms of written communication and prepare and deliver a formal business presentation. This course introduces students to the concept of management by exploring the roles and functions of managers in a business environment. The purpose of the course is to enhance the students understanding of the elements of the management processes of planning, organizing, directing and controlling organizational activities. The course is designed to build a foundation of knowledge needed in future management courses. The course provides students with an overview of business law and an understanding of basic legal terminology. Since contracts form the heart of business operations, a significant portion of the course is dedicated to contract law and various legal issues arising from contract disputes. Class topics and discussions will draw on examples from current news media reports on legal cases. Knowledge of the court system includes field trips to the law courts. The curriculum is subject to change. WHAT IS THE CIM? The Canadian Institute of Management is Canada s senior management association. As a non-profit organization, the Institute is dedicated to the enhancement of managerial skills and professional development. GSC.TO

39 TESOL DIPLOMA PROGRAM (WITH CAMBRIDGE UNIVERSITY TKT)* VANCOUVER TORONTO DIPLOMA 1 (27 to 30 hours per week) Class start and end times may vary. Schedules wil be modified to accommodate the December holidays. All applicants must have a secondary school diploma or equivalent (in Toronto, accepted secondary school diplomas must be from Canada or the USA); OR be at least 18 years of age, and, in Toronto only, pass a superintendent approved qualifying test. International students must demonstrate an advanced level of English with our online written test and arranged speaking interview. The online written test is exempt if ibt 80, IELTS 6.5, or ILSC Advanced 1 is presented. A university degree is recommended. Native English speakers will have a preliminary grammar review quiz and interview. To be able to apply for TESL Canada certification, students must meet the education (BA or equivalent) and language requirements (ibt 80, IELTS 6.5) as specified by TESL Canada. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student. Recognized by TESL Canada as Professional Standard 2 Option to take internationally-recognized Cambridge University TKT exam* Twelve-week course that focuses on a high degree of interaction between instructor and students Practicum component in each module The objective of our teacher training program is to provide trainees with the skills, knowledge, and confidence to be successful ESL/EFL teachers. This program is recognized by TESL Canada. Students who successfully complete this program may apply for TESL Canada s Professional Standard Two certification, provided they meet language and education requirements. CAMBRIDGE TKT* EXAM OPTION Students will have an opportunity to prepare for and take the Cambridge Teaching Knowledge Test during the TESOL program of study. Practice tests and special TKT workshops will be provided. Students will receive certificates from Cambridge University. PROGRAM OVERVIEW MODULE A Methodology for teaching Speaking, Listening, and Pronunciation, Linguistics, Pedagogical Theory, Material Analysis and Development MODULE B Methodology for teaching Grammar, Reading, and Writing, Second Language Acquisition, Feedback and Error Correction MODULE C Methodology for teaching Vocabulary and Integrated Skills, Teaching Children, Unit Planning and Curriculum Development, Testing, Evaluation and Assessment All modules will include Classroom Management, Lesson Planning, Teacher Discourse, Intercultural Awareness and Communication, Professional Conduct and Development. PRACTICUM Students will observe 10 or more hours of ESL classes, will spend time with a mentor teacher, and will teach their own class for at least 10 hours as their final practicum, under the supervision of a sponsor teacher START DATES Jan 5, Jan 26, Feb 23, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov 30 Start dates subject to change. Registration: $150 Tuition: $4,320 Materials: $250 Cambridge TKT exam (optional): $225 *WHAT IS TKT? TKT is a test from Cambridge ESOL about teaching English to speakers of other languages. It aims to increase teachers confidence and enhance job prospects by focusing on the core teaching knowledge needed by teachers of primary, secondary or adult learners, anywhere in the world. This flexible and accessible award will help you to understand different methodologies for teaching, the language of teaching, the ways in which resources can be used, the key aspects of lesson planning, and classroom management methods for different needs. WHAT IS TESL CANADA? TESL CANADA (Teaching English as a Second Language in Canada) is a national organization dedicated to advancing communication and coordinating awareness of issues for those concerned with English as a second language and English skills development. The organization promotes advocacy for ESL learners, unifies teachers and learners by providing a forum and network capabilities, supports the sharing of knowledge and experiences across Canada, and represents diverse needs and interests in TESL nationally and internationally. GSC.CAN

40 DIPLOMA 8 weeks ( per certificate) Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling. International students must demonstrate an Intermediate 4 level of English with our online written test and arranged speaking interview. A criminal record check is required The online written test is exempt if ibt 70, IELTS 6.0 or ILSC Intermediate 4 is presented. Students who begin the Cambridge TESOL Diploma with the TESOL TKT Certificate require ibt 55, IELTS 5.5 or ILSC Intermediate 3 for entry; however, they will be required to meet the ILSC Intermediate 4 level by the time they begin the TKT Young Learners Certificate. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student START DATES Jan 5, Jan 26, Feb 23, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov 30 Registration fee: $150 Tuition: $3,040 Materials fee: $270 (Includes criminal record check fee) TKT exam fee (optional): $325 CAMBRIDGE TESOL DIPLOMA Complete the TESOL TKT Certificate, and TKT Young Learners Certificate to earn the Cambridge TESOL Diploma Develop the knowledge, skills and teaching methods required for teaching English to learners of any age Gain hands-on practice through classroom observation, peer teaching and a young learners practicum Option to take the internationally-recognized Cambridge University TKT exam, including modules 1 3 and TKT YL Students who complete both the TESOL TKT Certificate, and the TKT YL Certificate will earn the Cambridge TESOL Diploma. Graduates of the program will leave with the skills and knowledge required for teaching English to Adults and Young Learners. TESOL TKT CERTIFICATE (4 WEEKS) The objectives of this course are to teach students the fundamentals of TESOL and to prepare students for the Cambridge Teaching Knowledge Test. Students who take this course will be more confident in presenting and giving instructions; and will be given the opportunity to lead ESL activities and observe an ESL class. TKT CERTIFICATE MODULE 1 Describing language and language skills, background and giving instructions MODULE 2 Planning and preparing lessons and selecting and using resources and materials MODULE 3 Managing the teaching and learning process and the classroom OTHER COMPONENTS Observation, peer teaching, and developing presentation skills WHAT IS TKT? VANCOUVER TKT YOUNG LEARNERS CERTIFICATE (4 WEEKS) Gain the knowledge, strategies and skills required to teach and engage young learners. TKT Young Learners is ideal if you are an international teacher working, or intending to work, in the primary sector of education. Students will gain an understanding of lesson planning, different teaching strategies and learner assessment. The course includes 1 week of unique practicum where students will observe and practice teaching in day cares, pre-schools, or elementary schools. TKT YL PART 1 Knowledge of young learners and principles of teaching English to young learners PART 2 Planning and preparing young learner lessons PART 3 Teaching young learners PART 4 Assessing young learner learning through classroom based assessment TKT is a test from Cambridge ESOL about teaching English to speakers of other languages. It aims to increase teachers confidence and enhance job prospects by focusing on the core teaching knowledge needed by teachers of primary, secondary or adult learners, anywhere in the world. This flexible and accessible award will help you to understand different methodologies for teaching, the language of teaching, the ways in which resources can be used, the key aspects of lesson planning, and classroom management methods for different needs. GC.VAN

41 CERTIFICATE (30 hours per week) Mon Fri 9 am 4 pm Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling. International students must demonstrate an Intermediate 3 level of English with our online written test and arranged speaking interview. The online written test is exempt if ibt 55, IELTS 5.5 or ILSC Intermediate I3 is presented. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student PROGRAM START DATES Jan 5, Feb 23, Apr 20, Jun 15, Aug 10, Oct 5, Nov 30 Registration fee: $150 Tuition: $1,520 Materials fee: $100 TKT exam fee (optional): $225 TESOL-TKT CERTIFICATE (TEACHING ENGLISH TO SPEAKERS OF OTHER LANGUAGES WITH CAMBRIDGE UNIVERSITY TKT) Provides an understanding of the fundamentals of TESOL Prepares students to take the Cambridge Teaching Knowledge Test Four-week course that focuses on a high degree of interaction between instructor and students Builds confidence and fluency in speaking and presentation skills Option to take the internationally-recognized Cambridge University TKT exam Observation and peer teaching The objectives of this course are to teach students the fundamentals of TESOL and to prepare students for the Cambridge Teaching Knowledge Test. Students who take this course will be more confident in presenting and giving instructions; and will be given the opportunity to lead ESL activities and observe an ESL class. PROGRAM OVERVIEW MODULE 1 MODULE 3 Describing language and language skills Background to language learning and teaching Giving instructions Practice TKT exam MODULE 2 Planning and preparing a sequence of lessons Selection and use of resources and materials Practice TKT exam WHAT IS TKT? Managing the teaching and learning process Teachers and learners language in the classroom Classroom management Practice TKT exam OTHER COMPONENTS VANCOUVER Observation of an ESL class Peer teaching (including lesson planning and preparation) Developing presentation skills TESOL vocabulary and terminology TKT is a test from Cambridge ESOL about teaching English to speakers of other languages. It aims to increase teachers confidence and enhance job prospects by focusing on the core teaching knowledge needed by teachers of primary, secondary or adult learners, anywhere in the world. This flexible and accessible award will help you to understand different methodologies for teaching, the language of teaching, the ways in which resources can be used, the key aspects of lesson planning, and classroom management methods for different needs. GC.VAN

42 CERTIFICATE TESOL 130 CERTIFICATE PROGRAM 130-hour program One month full-time or 1 part-time evenings Full practicum arranged in Language School Recognized by TESL Canada as Professional Standard 1 VANCOUVER 1 part-time evenings (3 hours for 3 nights per week) + practicum 4 6 weeks* OR full-time (Mon Fri, 9 am 4 pm including 1 hour for lunch) + practicum 3 4 weeks* *Start and end times may vary depending on practicum placement Certificate will be attained after successful completion of the practicum. Teaching practicum arranged after program on an individual basis. Native English speaker or high advanced English level (ibt 80 or IELTS 6.5 must be presented) An undergraduate degree is required in Toronto and recommended in Vancouver. Some teaching experience recommended. To be able to apply for TESL Canada certification, students must meet the education (BA or equivalent) and language requirements (ibt 80, IELTS 6.5) as specified by TESL Canada. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student PROGRAM START DATES Please contact Greystone College for upcoming start dates. Registration fee: $150 Tuition: $1,695 Material fees: $150* *Material fees subject to change. The objective of this teacher training program is to provide the hands on experience, theory and training to enable participants to become qualified ESL/EFL teachers. New teachers may teach in Canada or overseas. This program is recognized by TESL Canada. Students who successfully complete this program and have a degree may apply for TESL Canada s Professional Standard Level One certification. PROGRAM OVERVIEW MODULE A Methodology for teaching Speaking, Listening, and Pronunciation, Linguistics, Pedagogical Theory, Material Analysis and Development MODULE B Methodology for teaching Grammar, Reading, and Writing, Second Language Acquisition, Feedback and Error Correction MODULE C Methodology for teaching Vocabulary and Integrated Skills, Unit Planning and Curriculum Development, Testing, Evaluation and Assessment All modules will include Classroom Management, Lesson Planning, Teacher Discourse, Intercultural Awareness and Communication, Professional Conduct and Development. PRACTICUM Applicants will have opportunities to observe classes in language schools, practice teaching with their peers, and finally teach their own classes with real students under the supervision of a sponsor teacher. Feedback will be given by both the sponsor teacher and the practicum supervisor. WHAT IS TESL CANADA? TESL CANADA (Teaching English as a Second Language in Canada) is a national organization dedicated to advancing communication and coordinating awareness of issues for those concerned with English as a second language and English skills development. The organization promotes advocacy for ESL learners, unifies teachers and learners by providing a forum and network capabilities, supports the sharing of knowledge and experiences across Canada, and represents diverse needs and interests in TESL nationally and internationally. GC

43 CERTIFICATE (includes 1 week practicum) Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling. International students must demonstrate an Intermediate 4 level of English with our online written test and arranged speaking interview. A criminal record check is required. The online written test is exempt if ibt 70, IELTS 6.0 or ILSC Intermediate 4 is presented. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student START DATES Jan 26, Mar 23, May 19, Jul 13, Sept 8, Nov 2 Registration fee: $150 Tuition: $1,520 Materials fee: $170 (Includes criminal record check fee) TKT YL exam fee (optional): $100 TKT YOUNG LEARNERS CERTIFICATE Learn valuable strategies, skills and knowledge required to teach English to young learners 1 week of unique practicum that includes observation and practice teaching in daycares, pre-schools, or elementary schools Program designed by qualified and experienced experts in both ESL and public education for children, adolescents and adults Option to take the internationally-recognized Cambridge University TKT YL* exam The TKT Young Learners Program will provide students with the knowledge, strategies and skills required to teach and engage young learners. TKT Young Learners is ideal if you are an international teacher working, or intending to work, in the primary sector of education. Students will gain an understanding of planning lessons, different teaching strategies and assessing learning. The 4-week course includes 1 week of unique practicum that includes observation and practice teaching in daycares, pre-schools, or elementary schools. PROGRAM OVERVIEW PART 1 KNOWLEDGE OF YOUNG LEARNERS AND PRINCIPLES OF TEACHING ENGLISH TO YOUNG LEARNERS Children s characteristics as language learners Developing children s learning strategies through language learning Developing children s cognitive strategies through language learning Developing children s communications strategies through language learning PART 2 PLANNING AND PREPARING YOUNG LEARNER LESSONS Lesson plans components/headings Providing support and challenge when selecting coursebooks and supplementary materials Additional resources selecting, adapting and supplementing PART 3 TEACHING YOUNG LEARNERS Scaffolding children s understanding of language and use of language through teacher language and teaching strategies Using practice activities to consolidate children s language and learning Managing young learners in class PART 4 ASSESSING YOUNG LEARNER LEARNING THROUGH CLASSROOM BASED ASSESSMENT Purposes of different types of classroom-based assessment Focus of different types of classroom-based assessment Acting on classroom-based assessment evidence VANCOUVER *WHAT IS TKT? TKT is a test from Cambridge ESOL about teaching English to speakers of other languages. It aims to increase teachers confidence and enhance job prospects by focusing on the core teaching knowledge needed by teachers of primary, secondary or adult learners, anywhere in the world. This flexible and accessible award will help you to understand different methodologies for teaching, the language of teaching, the ways in which resources can be used, the key aspects of lesson planning, and classroom management methods for different needs. GC.VAN

44 CERTIFICATE CELTA PROGRAM (UNIVERSITY OF CAMBRIDGE CERTIFICATE IN ENGLISH LANGUAGE TEACHING TO ADULTS) #1 most recognized qualification for teaching adults ESL locally and abroad 11-week, part-time course focusing on practical aspects of language teaching Guaranteed maximum ratio of 1 trainer to 6 trainees Experience teaching multi-lingual groups of language learners Assistance and information in finding work locally and abroad TORONTO 11 weeks (Mon, Wed, Sat) Mon & Wed 6:00-9:30 pm Sat 9:00 am-1:30 pm Be at least 18 years old A secondary school diploma or equivalent is required (accepted secondary school diplomas must be from Canada or the USA); otherwise, students must pass a superintendent approved qualifying test. Have an advanced level of English to teach at a range of levels (CEFR C2, TOEFL 102, IELTS 7.5 or higher) Undergraduate degree recommended Note: To be able to apply for TESL Canada certification, students must meet the education (BA or equivalent) and language requirements (ibt 80, IELTS 6.5) as specified by TESL Canada. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student START DATES Feb 21, Jun 20, Sep 26 The objective of our teacher training program is to provide trainees with the skills, knowledge and confidence to be successful ESL teachers. CELTA is an initial qualification for people with little or no previous teaching experience and is one of the most widely taken qualifications of its kind. Over 10,000 people each year choose CELTA to open up a whole world of exciting English language teaching opportunities. This program is recognized by TESL Canada. Students who successfully complete this program and have a degree may apply for TESL Canada s Professional Standard Level One certification. PROGRAM OVERVIEW Input Sessions: learn the principles of effective teaching and gain a range of practical skills for teaching English to adult learners. Teaching Practice: six hours of supervised and assessed teaching at various levels. Feedback on Teaching Practice: personalized feedback on your teaching practice. Lesson Planning: guidance in planning your lessons for the teaching practicum. Support: individualized tutorials to help you map your progress. Observation: learn from observing your peers and experienced teachers. ABOUT THE UNIVERSITY OF CAMBRIDGE The University of Cambridge in England has been at the forefront of English language assessing and teacher development for over forty years. Their rigorous standards and internal assessment processes ensure high quality testing and training that makes their programs and qualifications recognized around the world. ILSC Montréal has been an authorized Cambridge CELTA center since Registration fee: $100 Tuition: $2,400* *Fees include Cambridge entry fees & all materials Danielle Freitas +1 (416) WHAT IS TESL CANADA? TESL CANADA (Teaching English as a Second Language in Canada) is a national organization dedicated to advancing communication and coordinating awareness of issues for those concerned with English as a second language and English skills development. Assignments: four written assignments to reinforce the theory behind the practical aspects of teaching. EMPLOYMENT OPPORTUNITIES As one of the largest teacher training centers in Canada we are constantly being contacted by schools and institutions locally and abroad who are looking for CELTAqualified teachers. In addittion, trainees at Greystone College have access to ILSC job postings. The ILSC Education Group has schools in Canada and abroad and is constantly looking for teachers. We can put you in touch with the recruiting directors at any of our 8 worldwide locations including: Toronto, Montréal and Vancouver, Canada; San Francisco and New York, USA; New Delhi, India; and Sydney and Brisbane, Australia. GC.TO

45 CERTIFICATE TESOL 130 CERTIFICATE PROGRAM 130-hour program 5 weeks full-time Full practicum arranged in one of the largest language schools in Canada Recognized by TESL Canada as Professional Standard 1 TORONTO 5 weeks Full-Time Mon Fri, 9 am 2:30 pm (including 1 hour for lunch) + practicum (Fri afternoon)* Certificate will be attained after successful completion of the practicum. *Start and end times may vary depending on practicum placement S An advanced English level (eg. ibt 80 or IELTS 6.5) Be at least 18 years old A secondary school diploma or equivalent is required (accepted secondary school diplomas must be from Canada or the USA); otherwise, students must pass a superintendent approved qualifying test. An undergraduate degree is recommended.* Some teaching experience also recommended. *To be able to apply for TESL Canada certification, students must meet the education (BA or equivalent) and language requirements (ibt 80, IELTS 6.5) as specified by TESL Canada. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student START DATES Jan 5, Feb 9, Mar 16, Apr 20, May 25, Jun 29, Aug 4, Sep 8, Oct 13, Nov 16 Registration fee: $150 Tuition: $1,620 Material fees: $200* DANIELLE FREITAS +1 (416) The objective of this teacher training program is to provide the hands on experience, theory and training to enable participants to become qualified ESL/EFL teachers. New teachers may teach in Canada or overseas. This program is recognized by TESL Canada. Students who successfully complete this program and have a degree may apply for TESL Canada s Professional Standard Level One certification. PROGRAM OVERVIEW Theory and Methodology: you will learn the principles of effective teaching, develop pedagogic and practical teaching skills as well as gain reflective and hands-on teaching experience. Lesson Planning: you will receive guidance and support to plan your lessons. Observations: you will have opportunities to observe classes in one of the largest language schools in Canada, ILSC, with experienced TESOL Canada certified teachers. Peer Teaching: you will practice teaching with their peers in a safe and comfortable learning environment. Practicum Lessons: you will teach your own classes with real students under the supervision of a sponsor teacher. EMPLOYMENT OPPORTUNITIES As one of the largest teacher training centers in Canada we are constantly being contacted by schools and institutions locally and abroad who are looking for TESL Canada qualified teachers. In addittion, trainees at Greystone College have access to all of ILSC job postings. The ILSC organization has schools in Canada and abroad and is constantly looking for teachers. We can put you in touch with the recruiting directors at our other locations in: Montreal and Vancouver, Canada; San Francisco and New York, USA; New Delhi, India; Sydney and Brisbane, Australia WHAT IS TESL CANADA? TESL CANADA (Teaching English as a Second Language in Canada) is a national organization dedicated to advancing communication and coordinating awareness of issues for those concerned with English as a second language and English skills development. The organization promotes advocacy for ESL learners, unifies teachers and learners by providing a forum and network capabilities, supports the sharing of knowledge and experiences across Canada, and represents diverse needs and interests in TESL nationally and internationally. GSC.TO

46 diploma Diploma in Tourism & Hospitality Management VANCOUVER A career step into the fastest-growing industry in Canada A fully-accredited program taught by industry professionals and highly-qualified instructors A diploma from the internationally-recognized Educational Institute of American Hotel & Lodging Association (AH&LA) Program Length 36 weeks (30 hours per week) Classes are Monday to Friday 9 am 4 pm (one hour for lunch) Entry Requirement Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling. International students must demonstrate an Intermediate 4 level of English with our online written test and arranged speaking interview. The online written test is exempt if ibt 70, IELTS 6, ILSC I4 or CLB8 is presented. The online written test is exempt if ILSC s Hospitality Management Preparation Certificate program is completed. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student start dates Jan 5, Jan 26, Feb 23, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov Fees Registration fee: $150 Certificate in Sales and Marketing Tuition: $1,520 Materials: $110 Certificate in Event and Convention Management Tuition: $4,320 Materials: $440 Certificate in Rooms Division Tuition: $5,600 Materials: $770 Certificate in International Hotel Management Tuition: $8,160 Materials: $990 Diploma in Tourism & Hospitality Management Co-op Tuition: $12,240 Materials: $1,320 Program Description Greystone College s Diploma in Tourism & Hospitality Management program is an intensive diploma program designed specifically to meet the vast employment needs, both staff and managerial, in the global tourism, hospitality, resorts and conventions markets. Our aim is to provide our graduates with the knowledge and skills necessary to choose their career path and secure rewarding and successful employment in an industry that is expanding and vibrant. Career opportunities Opportunities are constantly growing in entry-level, supervisory and management roles. Global competition is forcing the industry to raise its professional standards. Upon successful completion of this program, graduates will be qualified to work in hotels, motels, resorts, restaurants, convention centres and on cruise ships. Certificate In Time Course name Rooms Division * International Hotel Management * Sales and Marketing Event and Convention Management 1 Rooms Division 16 weeks International Hotel Management 2 Sales and Marketing Certificate * Programs continued from 2014 January 5 January 26 February 23 March 23 April 20 May 19 June 15 July 13 August 10 September 8 October 5 November 2 November 30 Managing Technology Managing Hospitality Human Resources International Hotel Management Accounting Sales and Marketing Food and Beverage Service Convention Management Services Marketing in the Hospitality Industry Destination Management Supervision in the Hospitality Industry Housekeeping Front Office Operations Managing Technology Managing Hospitality Human Resources International Hotel Management Accounting Sales and Marketing Upon completion of 36 week program students will receive their Diploma in Tourism and Hospitality Management. GC.VAN LEVEL Requirement Empowering through Education LANGUAGE SCHOOLS COLLEGES TEACHER TRAINING CORPORATE TRAINING CONTINUING EDUCation canada: vancouver, toronto, montréal usa: san francisco, New york australia: brisbane, sydney India: new delhi

47 Diploma in Tourism & Hospitality Management - Certificate highlights Certificate in Duration Course Summary Career Opportunities Sales and Marketing Event and Convention Management Focus on how to sell rooms and F&B products to the various individual and group markets, travel agents, and meeting/event planners. How to assemble and train a successful sales team, creating a marketing plan and strategies to achieve financial goals. 1 How to increase convention/meeting/event business through improved marketing and service. Strategies for prospecting, identifying, key decision makers, addressing event/meeting planners needs and confidently exceeding client s expectations. Full knowledge of planning an event/conference from beginning stages, through delivery of service/ product to following up after the event. Rooms Division 16 weeks Strategic and theoretical marketing concepts and systems. Basic functions and relationships of a CVB including the complex networks of citizens, government and employees. Supervisory skill building. Complete overview of technical details for cleaning, maintaining, and selecting/purchasing equipment and supplies. Cost control of massive inventory and largest departmental labor expense. Thorough overview of front office activities and critical relationships to other departments. Review of revenue management and technology apps. Detailed layout of property management systems including applications of operational, sales/event management, as well as accounting and system security. Exploring the diversity of the global hospitality industry, the HR perspectives (including labor market issues, corporate cultures, legal and political environments of 20 countries in North America, Europe, Asia and Africa. International Hotel Management Certificate 2 Add 8 weeks to the Rooms Division Certificate and you will also learn: Cultural diversity issues and strategies for attracting guests from around the world. Global hospitality development including the role of governments and business incentives. Basic understanding of hotel and restaurant accounting procedures. Taxation of business income. How to read and analyze financial statements. Sales & reservations agent Sales & marketing rep. Sales coordinator Incentive travel specialist Sales manager/director Event/exhibit coordinator Conference/tour planner Meetings manager Convention services manager Catering/banquet manager Banquet/catering Supervisor Destination specialist Front desk agent Concierge Night auditor Night manager Reservations manager Rooms division director Housekeeping supervisor Director of housekeeping & maintenance Accounts payable/receivable Inventory control specialist Head of accounting Director of finance Front desk agent Concierge Night auditor Night manager Reservations manager Rooms division director Housekeeping supervisor Director of housekeeping and maintenance Upon completion of 36 week program students will receive their Diploma in Tourism and Hospitality Management Empowering through Education LANGUAGE SCHOOLS COLLEGES TEACHER TRAINING CORPORATE TRAINING CONTINUING EDUCation canada: vancouver, toronto, montréal usa: san francisco, New york australia: brisbane, sydney India: new delhi

48 DIPLOMA 7 36 weeks of academic studies + 36 weeks paid co-op placement + of tutorial study 2015 PROGRAM START DATES Jan 5, Jan 26, Feb 23, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov 30 S Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling. Successful applicants will be positive, proactive, and independent. International students must demonstrate a high intermediate level of English with our online written test and arranged speaking interview. The online written test is exempt if ibt 70, IELTS 6, ILSC I4 or CLB8 is presented or if ILSC s Hospitality Management Preparation Certificate program is completed. WRITTEN AND ORAL ENGLISH TESTS Applicants are required to take the THCM on-line written test. Once successful with the written test, a phone interview will be arranged with a Greystone College academic director to assess the spoken English level as well as personal motivation for this program. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student. DIPLOMA IN TOURISM & HOSPITALITY MANAGEMENT CO-OP Learn from top industry professionals and highly-qualified instructors Obtain the internationally-recognized American Hotel and Lodging Association AHLA certificates Put your new skills to work in a paid co-op placement Gain Canadian work experience in Tourism & Hospitality, the fastest-growing industry in the world Students acquire industry knowledge through an internationally-recognized Tourism & Hospitality program, and gain Canadian work experience through a paid co-op placement. Tourism & Hospitality are two of the fastest growing industries, and the largest areas of employment in the world. Our Greystone graduates enjoy a wide variety of positions in many career areas. The program is offered in 18 month periods, each composed of a 50% academic and a 50% paid co-op placement component. PROGRAM SCHEDULE ACADEMIC STUDIES Students will benefit from qualified instructors with years of experience in the industry. Classes are Monday to Friday 9 am 4 pm (one hour for lunch). CO-OP WORK PLACEMENT Greystone co-op coordinators will help prepare you for securing a co-op placement that aligns with the learning objectives of your program (required to qualify you for graduation); and, for an optional fee, can also offer up to 2 guaranteed interviews. Co-op placement hours cannot exceed study hours the program is designed to allow students to work an average of 21 to 27 hours per week. Co-op positions vary depending on an employer s needs, and the student s English and professional skills. Your work schedule and wage will be determined by your employer. Co-op Service fee includes: Permit sponsorship, documentation support, interview and job preparation, résumé building, explanation of government reporting procedures, and job search tips. Placement fee (optional): Co-op Service and up to 2 guaranteed interviews. POST PLACEMENT ACADEMIC STUDY Students must return for a 2-week course after completion of the co-op placement. VANCOUVER Registration fee: $150 Tuition: $12,920 Materials fee: $1,320 Co-op Service fee: $500 OPTIONAL PLACEMENT UPGRADE FEES Placement fee: $325 The student is responsible for the payment of any government fees related to the application for a work permit and the extension of study permit. GSC.VAN

49 DIPLOMA IN TOURISM & HOSPITALITY MANAGEMENT CO-OP COURSE NAME LENGTH DESCRIPTION Hospitality Industry Financial Accounting Get a comprehensive introduction to hospitality accounting concepts and procedures, the processing of hospitality financial data, and the flow of financial information in the accounting cycle that results in the production of financial statements. This course provides the background every graduate will need in today's rapidly changing global marketplace. It prepares students to plan, develop, market, and manage hotels in the international arena. It gives students a solid foundation for understanding and managing cultural diversity in the workplace, and underscores the importance of protocol in international interactions. Service is the key to guest satisfaction. Learn how to plan for and successfully manage different types of food and beverage operations, including coffee shops, dining rooms, room service, banquets, on-site food service venues, and more. You ll gain management know-how, planning skills, and hands-on techniques for consistently delivering quality service in every type of operation. Case studies by industry experts encourage you to think critically about situations you may face on the job. Hospitality is a people industry, and this course shows how to manage the important human resources who provide services within a hospitality operation. Students will analyze contemporary issues and practices, as well as employment laws that have an impact on the way people are managed. Learn how to develop effective supervision and management skills that are essential to success in the industry. Topics include how to recruit, select, and train; increase productivity; control labor costs; communicate effectively; manage conflict and change; and use time management techniques. International Hotel Management Managing Service in Food and Beverage Operations Managing Hospitality Human Resources CORE PROGRAM COURSES Supervision in the Hospitality Industry Convention Management and Service Fundamentals of Destination Management and Marketing Get an introduction to the organization and structure of hotels, restaurants, clubs, cruise ships and casino hotels, from a management perspective. Topics include: business ethics, franchising, management contracts, marketing and sales and advertising. This course is a comprehensive guide covering basic functions of the contemporary convention and visitors bureau (CVB). Students will learn how destination management organizations depend on intertwined relationships involving hosts and guests, and suppliers and consumers, as well as complex networks of residents, government officials, and CVB leaders and employees. Discover how to build a top-flight sales team with creative, successful sales and marketing programs that really work. This course shows how to sell rooms and food and beverage services to business and leisure travelers, travel agents, and meeting planners. This course takes a practical perspective in introducing you to the marketing of hotel, restaurants, and clubs. Topics include market segmentation, marketing research, sales, advertising, public relations, promotions, packaging, pricing strategies, revenue maximization, and travel purchasing systems. Increase front office efficiency and help sales grow with the knowledge and skills gained from this course. Topics include revenue management and the latest technology applications. Learn how front office activities and functions affect other departments and how to manage the front office to ensure your property s goals are met. Case studies and real-world examples offer a practical industry perspective. No property can be profitable without clean rooms and efficient housekeeping operations. Learn what it takes to manage this important department. This course provides a thorough overview, from the big picture of hiring and retaining quality staff, planning, and organizing, to the technical details for cleaning each area of the hotel. Gain solid grounding in hospitality technology and the management of information systems. Content includes applications for all functional areas, including reservations, rooms, food and beverage, sales and event man. In this course, students will prepare for the Canadian workplace. This course is very useful to students registered in a co-op program. It rapidly prepares students to apply for jobs and ensures their résumés and cover letters are to the business standard. Additionally, it helps students through the process of applying for a tax file number (SIN). Hospitality Sales and Marketing Marketing in the Hospitality Industry Managing Front Office Operations Managing Housekeeping Operations Managing Technology in the Hospitality Industry CO-OP PREPARATION Work Placement Skills POST CO-OP FOLLOW UP The Next Step This course follows up with students after their work placement. It provides the student with a new perspective of their goals and achievements and prepares them to take the next step when they leave the program. CO-OP POSITIONS COULD INCLUDE THE FOLLOWING Guest Services Agent Room Attendant Event Coordinator Human Resources Coordinator

50 DIPLOMA 26 weeks Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling or GED, or have mature student status. International students must demonstrate a Beginner 4 level of English with Greystone's online written test and interview. The online test is exempt if CLB 4, IELTS 4 or ILSC Beginner 4 is presented. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student START DATES Jan 5, Jan 26, Feb 23, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov 30 PROGRAM SCHEDULE Students will benefit from qualified instructors with years of experience in the industry. TIME MON THURS FRI 9:00 AM 12:00 PM 12:00 1:00 PM 1:00 2:30 PM Lunch Class Registration fee: $150 Tuition: $8,840 Materials fee: $500 Class No class DIPLOMA IN CUSTOMER SERVICE Develop a solid foundation in customer service skills and prepare for entry into the hospitality, tourism and travel industries. Learn how to effectively build your product and service knowledge in order to provide relevant information to customers Programs taught by industry professionals and highly-qualified instructors Develop soft skills sought by today's employers, like effective communication, team-building, and collaboration. This program will prepare you for success in workplaces driven by customer relationships, providing a pathway to work in organizations such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops and retail stores. With this qualification, students will be able to specialize in areas such as accommodation services, food and beverage and retail, or put their diverse skills to support the needs of small businesses. Students will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge in order to provide relevant information to customers. DIPLOMA IN CUSTOMER SERVICE COURSES CORE PROGRAM COURSES LENGTH DESCRIPTION Workplace Communication Working Effectively with Others Basic IT Skills Produce Word Processed Documents Basic IT Skills Create and Use Spreadsheets Hospitality, Tourism & Travel Industry Information Providing Information and Assistance Customer Interaction VANCOUVER In this workplace-centered course, students will develop communication skills for the workplace. Key skills include gathering, conveying, and receiving information together with completing routine written correspondence. In this course, students will develop teamwork skills for the workplace. The course covers topics like working in a group environment, promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict. In this course, students will learn how to correctly operate word processing applications to produce workplace documents. In this course, students will learn how to correctly create and use spreadsheets and charts using industry-standard spreadsheet software. In this course, students will gain the knowledge required to source and use current and emerging information on the hospitality, tourism and travel industry. Students will develop researcher skills in order to stay current on industry structure and technology issues. Personnel integrate this essential knowledge on a daily basis to work effectively in the industry. In this course, students will gain the knowledge required to provide customers with information and assistance on facilities, products and services. They will learn how to identify customer needs and how to build their knowledge base in order to provide relevant and helpful information. In this course, students will gain the knowledge required to deliver a fundamental customer service to both internal and external customers. Good customer service requires the ability to greet and serve customers and to respond effectively to customer service enquiries including routine customer problems. Job Search Preparation In this course, students will prepare to take their new skills and knowledge into the job market. Students will focus on defining their future goals and career aspirations, and will learn how to write effective resumés and cover letters, interview basics, and what employers are looking for. Students will complete the course feeling prepared to find work in their new field. GC.VAN

51 DIPLOMA DIPLOMA IN CUSTOMER SERVICE CO-OP Develop a solid foundation in customer service skills and prepare for entry into the hospitality, tourism and travel industries. Learn how to effectively build your product and service knowledge in order to provide relevant information to customers Programs taught by industry professionals and highly-qualified instructors Strengthen your résumé with Canadian work experience VANCOUVER 50 weeks 2 academic study + 2 paid work experience + academic study (post-placement feedback) Students who are interested in attending Greystone College must have completed (graduated from) their final year of general schooling or GED, or have mature student status. International students must demonstrate a Beginner 4 level of English with Greystone's online written test and interview. The online test is exempt if CLB 4, IELTS 4 or ILSC Beginner 4 is presented. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student START DATES Jan 5, Jan 26, Feb 23, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov 30 Registration fee: $150 Tuition: $8,840 Materials fee: $500 Co-op Service fee: $500 OPTIONAL PLACEMENT UPGRADE FEES Placement fee: $325 The student is responsible for the payment of any government fees related to the application for a work permit and the extension of study permit. Co-op Service fee includes: Permit sponsorship, documentation support, interview and job preparation, résumé building, explanation of government reporting procedures, and job search tips. Standard Placement fee (optional): Co-op Service and up to 2 guaranteed interviews. This program will prepare you for success in workplaces driven by customer relationships, providing a pathway to work in organizations such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops and retail stores. With this qualification, students will be able to specialize in areas such as accommodation services, food and beverage and retail, or put their diverse skills to support the needs of small businesses. Students will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge in order to provide relevant information to customers. PROGRAM SCHEDULE ACADEMIC STUDIES Students will benefit from qualified instructors with years of experience in the industry. TIME MON THURS FRI 9:00 AM 12:00 PM Class 12:00 1:00 PM Lunch 1:00 2:30 PM Class 2:45 4:00 PM Work Placement class students will attend the Work Placement class for during their study in order to prepare for their co-op placement No class CO-OP WORK PLACEMENT Greystone co-op coordinators will help prepare you for securing a co-op placement, and for an optional fee, can also offer up to 2 guaranteed interviews. Co-op placement hours cannot exceed study hours the program is designed to allow students to work an average of 21 hours per week. Co-op positions vary depending on an employer s needs, and the student s English and professional skills. Your work schedule and wage will be determined by your employer. POST PLACEMENT ACADEMIC STUDY Students must return for a 2-week course after completion of the co-op placement. TIME MON THURS FRI 9:00 AM 12:00 PM Class 12:00 1:00 PM Lunch 1:00 2:30 PM Class No class GSC.VAN

52 DIPLOMA IN CUSTOMER SERVICE CO-OP COURSES COURSE NAME LENGTH DESCRIPTION Workplace Communication In this workplace-centered course, students will develop communication skills for the workplace. Key workplace communication skills include gathering, conveying, and receiving information together with completing routine written correspondence. Working Effectively with Others In this course, students will develop teamwork skills for the workplace. The course covers topics like working in a group environment, promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict. CORE PROGRAM COURSES Basic IT Skills Produce Word Processed Documents Basic IT Skills Create and Use Spreadsheets Hospitality, Tourism & Travel Industry Information In this course, students will learn how to correctly operate word processing applications to produce workplace documents. In this course, students will learn how to correctly create and use spreadsheets and charts using industry-standard spreadsheet software. In this course, students will gain the knowledge required to source and use current and emerging information on the hospitality, tourism and travel industry. Students will develop researcher skills in order to stay current on industry structure and technology issues. Personnel integrate this essential knowledge on a daily basis to work effectively in the industry. In this course, students will gain the knowledge required to provide customers with information and assistance on facilities, products and services. They will learn how to identify customer needs and how to build their knowledge base in order to provide relevant and helpful information. In this course, students will gain the knowledge required to deliver a fundamental customer service to both internal and external customers. Good customer service requires the ability to greet and serve customers and to respond effectively to customer service enquiries including routine customer problems. In this course, students will prepare for the Canadian workplace. This course is very useful to students registered in a co-op program. It rapidly prepares students to apply for jobs and ensures their résumés and cover letters are to the business standard. Additionally, it helps students through the process of applying for a tax file number (SIN). Providing Information and Assistance Customer Interaction CO-OP PREPARATION Work Placement Skills POST CO-OP FOLLOW UP The Next Step This course follows up with students after their work placement. It provides the student with a new perspective of their goals and achievements and prepares them to take the next step when they leave the program. CO-OP POSITIONS COULD INCLUDE THE FOLLOWING Restaurant Host / Hostess Front Desk Receptionist Sales Clerk / Customer Service Attendant Food and Beverage Attendant Server / Banquet Server Function Attendant / Function Host

53 d i p l o m a Diploma in Tourism & Hospitality Management TORONTO The fastest-growing industry in Canada Get diversified industry skills that will open a wide range of career opportunities In addition to the Greystone diploma, graduates will receive a diploma and certificates from the internationally-recognized American Hotel and Lodging Association Program taught by industry professionals and highly-qualified instructors Program Length 36 weeks (30 hours per week) Classes are Monday to Friday 9 am 4 pm (one hour for lunch) Entry Requirement Students who are interested in attending Greystone College must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test. International students must demonstrate a minimum of a high intermediate level of English with our online written test and arranged speaking interview.* *Online written test is exempt if ibt 70, IELTS 6, or ILSC I4 is presented. The online written test is exempt if the ILSC Hospitality Management Preparation Certificate program is completed start dates Jan 5, Jan 26, Feb 23, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov Fees Registration: $150 Tuition: $12,240 Materials fee: $1,320 Program Description Greystone College s Diploma in Tourism and Hospitality Management is an intensive program designed specifically to meet the vast employment needs, both staff and managerial, in the global tourism, hospitality, resorts and conventions markets. Our aim is to provide our graduates with the knowledge and skills necessary to choose their career path and secure rewarding and successful employment in an industry that is expanding and vibrant. Career opportunities Opportunities are constantly growing in entry-level, supervisory and management roles. Global competition is forcing the industry to raise its professional standards. Upon successful completion of this program, graduates will be qualified to work in hotels, motels, resorts, restaurants, convention centres and cruise ships. Program OverView Students will complete 12 courses covering a variety of topics to earn their diploma. course name Hospitality Industry Financial Accounting International Hotel Management Managing Service in Food and Beverage Operations Managing Hospitality Human Resources Supervision in the Hospitality Industry Convention Management and Service Fundamentals of Destination Management and Marketing Hospitality Sales and Marketing Marketing in the Hospitality Industry Managing Front Office Operations Managing Housekeeping Operations Managing Technology in the Hospitality Industry The instructors at Greystone College are very nice and helpful. They made sure that I have the tools that I need to succeed. The college is very flexible and I've learned so much. what is american hotel and lodging association? American Hotel & Lodging Association, is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. Daria Tsyrikova, Tourism and Hospitality Management GSC.TO LEVEL Requirement Empowering through Education LANGUAGE SCHOOLS COLLEGES TEACHER TRAINING CORPORATE TRAINING CONTINUING EDUCation canada: vancouver, toronto, montréal usa: san francisco, New york australia: brisbane, sydney India: new delhi

54 Diploma in Tourism & Hospitality Management Co-op course name length Description Hospitality Industry Financial Accounting Get a comprehensive introduction to hospitality accounting concepts and procedures, the processing of hospitality financial data, and the flow of financial information in the accounting cycle that results in the production of financial statements. International Hotel Management This course provides the background every graduate will need in today's rapidly changing global marketplace. It prepares students to plan, develop, market, and manage hotels in the international arena. It gives students a solid foundation for understanding and managing cultural diversity in the workplace, and underscores the importance of protocol in international interactions. Service is the key to guest satisfaction. Learn how to plan for and successfully manage different types of food and beverage operations, including coffee shops, dining rooms, room service, banquets, on-site food service venues, and more. You ll gain management know-how, planning skills, and hands-on techniques for consistently delivering quality service in every type of operation. Case studies by industry experts encourage you to think critically about situations you may face on the job. Hospitality is a people industry, and this course shows how to manage the important human resources who provide services within a hospitality operation. Students will analyze contemporary issues and practices, as well as employment laws that have an impact on the way people are managed. Learn how to develop effective supervision and management skills that are essential to success in the industry. Topics include how to recruit, select, and train; increase productivity; control labor costs; communicate effectively; manage conflict and change; and use time management techniques. Get an introduction to the organization and structure of hotels, restaurants, clubs, cruise ships and casino hotels, from a management perspective. Topics include: business ethics, franchising, management contracts, marketing and sales and advertising. This course is a comprehensive guide covering basic functions of the contemporary convention and visitors bureau (CVB). Students will learn how destination management organizations depend on intertwined relationships involving hosts and guests, and suppliers and consumers, as well as complex networks of residents, government officials, and CVB leaders and employees. Discover how to build a top-flight sales team with creative, successful sales and marketing programs that really work. This course shows how to sell rooms and food and beverage services to business and leisure travelers, travel agents, and meeting planners. This course takes a practical perspective in introducing you to the marketing of hotel, restaurants, and clubs. Topics include market segmentation, marketing research, sales, advertising, public relations, promotions, packaging, pricing strategies, revenue maximization, and travel purchasing systems. Increase front office efficiency and help sales grow with the knowledge and skills gained from this course. Topics include revenue management and the latest technology applications. Learn how front office activities and functions affect other departments and how to manage the front office to ensure your property s goals are met. Case studies and real-world examples offer a practical industry perspective. No property can be profitable without clean rooms and efficient housekeeping operations. Learn what it takes to manage this important department. This course provides a thorough overview, from the big picture of hiring and retaining quality staff, planning, and organizing, to the technical details for cleaning each area of the hotel. Managing Service in Food and Beverage Operations Managing Hospitality Human Resources Supervision in the Hospitality Industry Core program courses Convention Management and Service Fundamentals of Destination Management and Marketing Hospitality Sales and Marketing Marketing in the Hospitality Industry Managing Front Office Operations Managing Housekeeping Operations Managing Technology in the Hospitality Industry Gain solid grounding in hospitality technology and the management of information systems. Content includes applications for all functional areas, including reservations, rooms, food and beverage, sales and event man. Empowering through Education LANGUAGE SCHOOLS COLLEGES TEACHER TRAINING CORPORATE TRAINING CONTINUING EDUCation canada: vancouver, toronto, montréal usa: san francisco, New york australia: brisbane, sydney India: new delhi

55 D I P L O M A 36 weeks of academic studies followed by 36 weeks in a paid co-op placement and 2 weeks of tutorial study Students who are interested in attending Greystone College must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test. International students must demonstrate a minimum of a high intermediate level of English with our online written test and arranged speaking interview.* * The online written test is exempt if ibt 70, IELTS 6, or ILSC I4 is presented. The online written test is exempt if the ILSC Hospitality Management Preparation Certificate program is completed START DATES Jan 5, Jan 26, Feb 23, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov 30 Registration: $150 Tuition: $12,920 Co-op service: $500 Materials fee: $1,320 OPTIONAL PLACEMENT UPGRADE FEES Standard Placement fee: $325 DIPLOMA IN TOURISM & HOSPITALITY MANAGEMENT CO-OP Learn from top industry professionals and highly-qualified instructors TORONTO In addition to the Greystone diploma, graduates will receive a diploma and certificates from the internationally-recognized American Hotel and Lodging Association Put your new skills to work in a paid co-op placement Gain Canadian work experience in Tourism & Hospitality, the fastest-growing industry in the world Students acquire industry knowledge through an internationally-recognized Diploma in Tourism & Hospitality Management Co-op program, and gain Canadian work experience through a paid co-op placement. Tourism & Hospitality are two of the fastest growing industries, and the largest areas of employment in the world. Our Greystone graduates enjoy a wide variety of positions in many career areas. The program is offered in 18 month periods, each composed of a 50% academic and a 50% paid co-op placement component. PROGRAM SCHEDULE ACADEMIC STUDIES Students will benefit from qualified instructors with years of experience in the industry. Classes are Monday to Friday 9 am to 4 pm (one hour for lunch). CO-OP WORK PLACEMENT Greystone co-op coordinators will help prepare you for securing a co-op placement that aligns with the learning objectives of your program (required to qualify you for graduation) and, for an optional fee, can arrange up to 2 guranteed interviews. Co-op placement hours cannot exceed study hours the program is designed to allow students to work an average of 21 to 27 hours per week. Co-op positions vary depending on an employer s needs, and the student s English and professional skills. Your work schedule and wage will be determined by your employer. Co-op Service includes: Permit sponsorship, documentation support, interview and job preparation, résumé building, explanation of government reporting procedures, and job search tips. Standard Placement fee (optional): Co-op Service and up to 2 guaranteed interviews. POST PLACEMENT ACADEMIC STUDY Students must return for a 2 week course after completion of the co-op placement. WHAT IS AMERICAN HOTEL AND LODGING ASSOCIATION? American Hotel & Lodging Association, is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. The instructors at Greystone College are very nice and helpful. They made sure that I have the tools that I need to succeed. The college is very flexible and I've learned so much. Daria Tsyrikova, Tourism and Hospitality Management GSC.TO

56 DIPLOMA IN TOURISM & HOSPITALITY MANAGEMENT CO-OP COURSE NAME LENGTH DESCRIPTION Hospitality Industry Financial Accounting Get a comprehensive introduction to hospitality accounting concepts and procedures, the processing of hospitality financial data, and the flow of financial information in the accounting cycle that results in the production of financial statements. International Hotel Management This course provides the background every graduate will need in today's rapidly changing global marketplace. It prepares students to plan, develop, market, and manage hotels in the international arena. It gives students a solid foundation for understanding and managing cultural diversity in the workplace, and underscores the importance of protocol in international interactions. Managing Service in Food and Beverage Operations Service is the key to guest satisfaction. Learn how to plan for and successfully manage different types of food and beverage operations, including coffee shops, dining rooms, room service, banquets, on-site food service venues, and more. You ll gain management knowhow, planning skills, and hands-on techniques for consistently delivering quality service in every type of operation. Case studies by industry experts encourage you to think critically about situations you may face on the job. Managing Hospitality Human Resources Hospitality is a people industry, and this course shows how to manage the important human resources who provide services within a hospitality operation. Students will analyze contemporary issues and practices, as well as employment laws that have an impact on the way people are managed. CORE PROGRAM COURSES Supervision in the Hospitality Industry Convention Management and Service Fundamentals of Destination Management and Marketing Learn how to develop effective supervision and management skills that are essential to success in the industry. Topics include how to recruit, select, and train; increase productivity; control labor costs; communicate effectively; manage conflict and change; and use time management techniques. Get an introduction to the organization and structure of hotels, restaurants, clubs, cruise ships and casino hotels, from a management perspective. Topics include: business ethics, franchising, management contracts, marketing and sales and advertising. This course is a comprehensive guide covering basic functions of the contemporary convention and visitors bureau (CVB). Students will learn how destination management organizations depend on intertwined relationships involving hosts and guests, and suppliers and consumers, as well as complex networks of residents, government officials, and CVB leaders and employees. Hospitality Sales and Marketing Discover how to build a top-flight sales team with creative, successful sales and marketing programs that really work. This course shows how to sell rooms and food and beverage services to business and leisure travelers, travel agents, and meeting planners. Marketing in the Hospitality Industry This course takes a practical perspective in introducing you to the marketing of hotel, restaurants, and clubs. Topics include market segmentation, marketing research, sales, advertising, public relations, promotions, packaging, pricing strategies, revenue maximization, and travel purchasing systems. Managing Front Office Operations Increase front office efficiency and help sales grow with the knowledge and skills gained from this course. Topics include revenue management and the latest technology applications. Learn how front office activities and functions affect other departments and how to manage the front office to ensure your property s goals are met. Case studies and real-world examples offer a practical industry perspective. Managing Housekeeping Operations No property can be profitable without clean rooms and efficient housekeeping operations. Learn what it takes to manage this important department. This course provides a thorough overview, from the big picture of hiring and retaining quality staff, planning, and organizing, to the technical details for cleaning each area of the hotel. Managing Technology in the Hospitality Industry Gain solid grounding in hospitality technology and the management of information systems. Content includes applications for all functional areas, including reservations, rooms, food and beverage, sales and event man. CO-OP PREPARATION Work Placement Skills In this course, students will prepare for the Canadian workplace. This course is very useful to students registered in a co-op program. It rapidly prepares students to apply for jobs and ensures their résumés and cover letters are to the business standard. Additionally, it helps students through the process of applying for a tax file number (SIN). POST CO-OP FOLLOW UP The Next Step This course follows up with students after their work placement. It provides the student with a new perspective of their goals and achievements and prepares them to take the next step when they leave the program. CO-OP POSITIONS COULD INCLUDE THE FOLLOWING Guest Services Agent Room Attendant Event Coordinator Human Resources Coordinator

57 DIPLOMA DIPLOMA IN CUSTOMER SERVICE Develop a solid foundation in customer service skills and prepare for entry into the hospitality, tourism and travel industries TORONTO Learn how to effectively build your product and service knowledge in order to provide relevant information to customers Programs taught by industry professionals and highly-qualified instructors Develop soft skills sought by today's employers, like effective communication, team-building, and collaboration 26 weeks Students who are interested in attending Greystone College must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test. International students must demonstrate a Beginner 4 level of English with Greystone's online written test and interview. The online written test is exempt if CLB 4, IELTS 4 or ILSC Beginner 4 is presented. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student. *Online written test is exempt if ibt 70, IELTS 6, or ILSC I4 is presented. The online written test is exempt if the ILSC Hospitality Management Preparation Certificate program is completed. PROGRAM SCHEDULE TIME MON THURS FRI 9:00 AM 12:00 PM 12:00 1:00 PM 1:00 2:30 PM 2015 START DATES Lunch Class Class No class Jan 5, Jan 26, Feb 23, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov 30 Registration: $150 Tuition: $8,840 Materials fee: $500 This program will prepare you for success in workplaces driven by customer relationships, providing a pathway to work in organizations such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops and retail stores. With this qualification, students will be able to specialize in areas such as accommodation services, food and beverage and retail, or put their diverse skills to support the needs of small businesses. Students will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge in order to provide relevant information to customers. DIPLOMA IN CUSTOMER SERVICE COURSES CORE COURSES LENGTH DESCRIPTION Workplace Communication Working Effectively with Others Basic IT Skills Produce Word Processed Documents Basic IT Skills Create and Use Spreadsheets Hospitality, Tourism & Travel Industry Information Providing Information and Assistance Customer Interaction Job Search Preparation In this workplace-centered course, students will develop communication skills for the workplace. Key workplace communication skills include gathering, conveying, and receiving information together with completing routine written correspondence. In this course, students will develop teamwork skills for the workplace. The course covers topics like working in a group environment, promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict. In this course, students will learn how to correctly operate word processing applications to produce workplace documents. In this course, students will learn how to correctly create and use spreadsheets and charts using industry standard spreadsheet software. In this course, students will gain the knowledge required to source and use current and emerging information on the hospitality, tourism and travel industry. Students will develop researcher skills in order to stay current on industry structure and technology issues. Personnel integrate this essential knowledge on a daily basis to work effectively in the industry. In this course, students will gain the knowledge required to provide customers with information and assistance on facilities, products and services. They will learn how to identify customer needs and how to build their knowledge base in order to provide relevant and helpful information. In this course, students will gain the knowledge required to deliver fundamental customer service to both internal and external customers. Good customer service requires the ability to greet and serve customers and to respond effectively to customer service enquiries including routine customer problems. In this course, students will prepare to take their new skills and knowledge into the job market. Students will focus on defining their future goals and career aspirations, and will learn how to write effective resumés and cover letters, interview basics, and what employers are looking for. Students will complete the course feeling prepared to find work in their new field. GSC.TO

58 DIPLOMA IN CUSTOMER SERVICE CO-OP* TORONTO Develop a solid foundation in customer service skills and prepare for entry into the hospitality, tourism and travel industries. Learn how to effectively build your product and service knowledge in order to provide relevant information to customers DIPLOMA Programs taught by industry professionals and highly-qualified instructors Strengthen your résumé with Canadian work experience 50 weeks 2 academic study + 2 paid work experience + academic study (post-placement feedback) Students who are interested in attending Greystone College must have a secondary school diploma or equivalent (accepted secondary school diplomas must be from Canada or the USA); or be at least 18 years of age, and pass a superintendent approved qualifying test. International students must demonstrate a Beginner 4 level of English with Greystone's online written test and interview. The online written test is exempt if CLB 4, IELTS 4 or ILSC Beginner 4 is presented. If an applicant fails to meet the minimum requirements, they cannot be waived by either the institution or the student START DATES Jan 5, Jan 26, Feb 23, Mar 23, Apr 20, May 19, Jun 15, Jul 13, Aug 10, Sep 8, Oct 5, Nov 2, Nov 30 Registration: $150 Tuition: $8,840 Co-op service: $500 Materials fee: $500 OPTIONAL PLACEMENT UPGRADE FEES Standard Placement fee: $325 Co-op Service includes: Permit sponsorship, documentation support, interview and job preparation, résumé building, explanation of government reporting procedures, and job search tips. Standard Placement fee (optional): Co-op service and up to 2 guaranteed interviews. This program will prepare you for success in workplaces driven by customer relationships, providing a pathway to work in organizations such as restaurants, hotels, motels, clubs, pubs, cafes, coffee shops and retail stores. With this qualification, students will be able to specialize in areas such as accommodation services, food and beverage and retail, or put their diverse skills to support the needs of small businesses. Students will learn effective communication skills, how to manage conflict and handle customer complaints, how to work in a team, and how to build product and service knowledge in order to provide relevant information to customers. PROGRAM SCHEDULE ACADEMIC STUDIES Students will benefit from qualified instructors with years of experience in the industry. 9:00 AM 12:00 PM 12:00 PM 1:00 PM 1:00 PM 2:30 PM 2:45 PM 4:00 PM MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY CO-OP WORK PLACEMENT Greystone co-op coordinators will help prepare you for securing a co-op placement, and, for an optional fee, can provide up to 2 guaranteed interviews. Co-op placement hours cannot exceed study hours the program is designed to allow students to work an average of 21 hours per week. Co-op positions vary depending on an employer s needs, and the student s English and professional skills. Your work schedule and wage will be determined by your employer. POST-PLACEMENT ACADEMIC STUDY Students must return for a 2 week course after completion of the co-op placement. 9:00 AM 12:00 PM 12:00 PM 1:00 PM 1:00 PM 2:30 PM Lunch Class Class Work Placement class students will attend the Work Placement class for during their study in order to prepare for their co-op placement No class MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Lunch Class Class *Approved as a vocational program under the Private Career Colleges Act, No class The student is responsible for the payment of any government fees related to the application for a work permit and the extension of study permit. Greystone College Toronto DLI: O GC.TO

59 DIPLOMA IN CUSTOMER SERVICE CO-OP COURSES COURSE NAME LENGTH DESCRIPTION Workplace Communication In this workplace-centered course, students will develop communication skills for the workplace. Key workplace communication skills include gathering, conveying, and receiving information together with completing routine written correspondence. Working Effectively with Others In this course, students will develop teamwork skills for the workplace. The course covers topics like working in a group environment, promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict. Basic IT Skills Produce Word Processed Documents In this course, students will learn how to correctly operate word processing applications to produce workplace documents. CORE PROGRAM COURSES Basic IT Skills Create and Use Spreadsheets Hospitality, Tourism & Travel Industry Information In this course, students will learn how to correctly create and use spreadsheets and charts using industry-standard spreadsheet software. In this course, students will gain the knowledge required to source and use current and emerging information on the hospitality, tourism and travel industry. Students will develop research skills in order to stay current on industry structure and technology issues and will integrate this essential knowledge on a daily basis to work effectively in the industry. In this course, students will gain the knowledge required to provide customers with information and assistance on facilities, products and services. They will learn how to identify customer needs and how to build their knowledge base in order to provide relevant and helpful information. In this course, students will gain the knowledge required to deliver a fundamental customer service to both internal and external customers. Good customer service requires the ability to greet and serve customers and to respond effectively to customer service enquiries including routine customer problems. Providing Information and Assistance Customer Interaction CO-OP PREPARATION Work Placement Skills In this course, students will prepare for the Canadian workplace. This course is very useful to students registered in a co-op program. It rapidly prepares students to apply for jobs and ensures their résumés and cover letters are to the business standard. Additionally, it helps students through the process of applying for a tax file number (SIN). POST CO-OP FOLLOW UP The Next Step This course follows up with students after their work placement. It provides the student with a new perspective of their goals and achievements and prepares them to take the next step when they leave the program. CO-OP POSITIONS COULD INCLUDE THE FOLLOWING Food and Beverage Attendant Function Attendant Restaurant Host/Hostess Front Desk Receptionist Function Host Server/Banquet Server Sales Clerk/Customer Service Attendant

60 TESOL CERTIFICATE PROGRAM (WITH CAMBRIDGE UNIVERSITY TKT*) Internationally-recognized TESOL and Cambridge University teaching certificate Developed in Canada and taught by internationally-certified TESOL instructors Comprehensive methodology and hands-on supervised practicum NEW DELHI CERTIFICATE S All candidates must demonstrate a minimum ILSC Intermediate 4 level of English as well as a good grasp of language awareness. Potential candidates can do an online exam or an interview at the center. A university degree is recommended A preliminary grammar review quiz is mandatory for all candidates 6 weeks / 120 hours (includes 105 hours of classroom instruction, 6 hours of classroom observations, and 9 hours of practicum) Class start and end times may vary 2015 START DATES Contact Greystone College New Delhi for start dates. Registration fee: $150 Tuition: $1,450 Materials fee: $60 Optional TKT exam fee: $250 PROGRAM AVAILABLE AT GREYSTONE COLLEGE NEW DELHI c/o ILSC India Pvt. Ltd, CIN: U80904DL2007PTC B 17 Shivalik, GF, Gitanjali Road, Malviya Nagar, New Delhi India For more information, please contact: Website: Telephone: (+91) Mobile: (+91) The objective of our teacher training program is to provide candidates with the skills, knowledge, and confidence to be successful international ESL/EFL trainers. This program, developed in Vancouver, Canada by ILSC s Greystone College, is a comprehensive certificate which meets the criteria for internationally recognized teacher training programs. CAMBRIDGE TKT* EXAM Candidates will have the opportunity to prepare for, and take the Cambridge Teaching Knowledge Test after the TESOL program of study. Practice tests and special TKT workshops will be provided. Candidates will receive internationally recognized teaching certificates from Cambridge University. PROGRAM OVERVIEW WEEK 1 Needs analysis Teachers' styles and roles Learners' styles and multiple intelligences ESL/EFL teaching methodologies Second language acquisition Lesson planning Teaching listening Teacher discourse Professional conduct Communicative Method *WHAT IS TKT? WEEK 2 TKT practice test Error correction Classroom management Integrated skills Functional language WEEK 3 Teaching speaking Teaching listening Teaching pronunciation WEEK 4 Teaching reading Teaching writing Teaching lexis TKT is a test from Cambridge ESOL about teaching English to speakers of other languages. It aims to increase teachers confidence and enhance job prospects by focusing on the core teaching knowledge needed by teachers of primary, secondary or adult learners, anywhere in the world. This flexible and accessible award will help you to understand different methodologies for teaching, the language of teaching, the ways in which resources can be used, the key aspects of lesson planning, and classroom management methods for different needs. WEEK 5 Teaching grammar Using songs as a teaching tool WEEK 6 Curriculum development Assessment and testing Sociolinguistics Using video as a teaching tool Groupings Intercultural awareness PRACTICUM Candidates will observe 6 hours of ESL classes and teach their own class for 9 hours as their final practicum, under the supervision of a qualified instructor. GC.ND.INT

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