Student Adviser. Scale 4: 16, , per annum. 37 hours per week Fixed Term up to 7 months. Customer Services & Marketing

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1 Post number: P120 Closing date: 10.00pm Sunday 07 February 2016 Short listing date: Monday 08 February 2016 Interview date: Monday 16 February 2016 We are committed to ensuring all individuals are valued and work in a safe environment, promoting the ethos of Safeguarding and Equality and Diversity in all of our practices. We expect all staff to share this commitment. Job title: Grade / salary: Hours: Department: Work location: Responsible to: Student Adviser Scale 4: 16, , per annum 37 hours per week Fixed Term up to 7 months Customer Services & Marketing Cheltenham/Gloucester Assistant Student Services Manager 1. Job purpose Provide relevant and accurate information, advice and guidance to both internal and external customers whilst delivering outstanding levels of customer service on a daily basis. 2. Main duties and responsibilities Provide a professional and friendly service to both internal and external customers dealing with face to face, telephone and electronic enquiries. Assist customers with making appointments and referring them to other College support services as and when is necessary. Take responsibility for researching, understanding and communicating the funding available to students at the College in a clear and accurate medium. Including the SFA funding rules, 24+ Advanced Learner Loans, student Support Funds, charities Develop strong links with academic areas in the College in order to develop a stronger understanding of courses and ensure that IT systems and reports are updated and accurate. Meet with allocated areas on a regular basis. Assist with the administration of the admission of students to the College student support funds (Incl. Discretionary support fund, 24+ bursary fund, access to learning fund, Care to Learn and EMA/ALG Wales) and providing an efficient service to applicants, students and College staff. Attend events organised by other areas of the Customer Services & Marketing team including school interviews, open evenings and parent events. Take responsibility for planning and coordinating the Late applications process. Utilise and updating a number of IT and web based systems in order to provide effective information and advice and to record statistical information as per departmental procedures. Undertake enrolment duties, including the processing enrolment forms, receipting of tuition fees and producing student ID badges. Ensure the timely and accurate recording of enrolment forms onto the student records system. Actively and positively promote the services offered by the Student Services team. Support the team in day to day operational issues and identify improvement opportunities within the appropriate feedback mechanisms.

2 Participate in college open events providing information to potential applicants. Assist with the delivery of staff induction including training of staff Participate in enrolment, including assisting with training and support of temporary staff. Work towards agreed quality standards and assist with the development of the service to suit the needs of current and future students in line with ISO 9001standards and procedures. Cover other areas within the Customer Services and Marketing Department when necessary. 3. Values Gloucestershire College has six core values that provide a framework to describe the attitudes, motivations and behaviours all staff are expected to fully commit to and demonstrate. These are highlighted below: 4. General Take an active part in the performance review process. Comply with all relevant Health & Safety regulations and assist the College in the implementation of its own Health & Safety Policy. Comply with and actively promote the College s Equality and Diversity Policy. Comply with and actively promote the College s Safeguarding Policy and Practices. Support the College s sustainability policies and recognise the shared responsibility of carrying out duties in a resource efficient way. Participate in enrolment. Undertake a first-aid qualification and participate in the first aid rota. Undertake any other relevant duties as specified by your line manager commensurate with the level of this post.

3 Further Education is an ever-changing service and all staff are expected to participate constructively in College activities and to adopt a flexible approach to their work. This job description will be reviewed annually during the performance review process, and will be varied in the light of the business needs of the College. The job description sets out the main duties of the post at the date when it was drawn up. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed. Such variations are a common occurrence and cannot of themselves justify a reconsideration of the grading of the post. Where an employee or candidate indicates a disability, every effort will be made to supply all necessary aids, adaptations or equipment to allow them to carry out all of the duties of the post. If, however, a certain task proves to be unachievable, job redesign will be given full consideration.

4 Person specification Job title: Student Advisor ATTRIBUTES ESSENTIAL DESIRABLE EXPERIENCE Significant customer service experience in an office environment. Experience of providing an advice and guidance service. Experience within the FE/HE sector or education sector. Experience of working in a fast changing environment. Experience of working to tight deadlines. Knowledge and experience of Windows based software to include word processing and spread sheets. QUALIFICATIONS & TRAINING A Levels or equivalent. GCSE English and Maths grade A-C or equivalent. Advice and Guidance Level 4 or willingness to study relevant qualification. Customer Service or willingness to study relevant qualification. ABILITIES Excellent accuracy and attention to detail skills. Excellent organisational skills and be a team player. Excellent communication skills both verbal and written. Must be able to work to deadlines. Ability to present to groups. Ability to persuade and influence. Willing and able to deal with difficult customers.

5 DISPOSITION/ ATTITUDE/ MOTIVATION Ambitious in wanting the very best outcome for GC learners. Committed to continuously improving for the benefit of our learners. Actively invites feedback from peers and customers to identify opportunities to improve. Receptive to new ideas and learns from failures as well as successes. Openly communicates and resolves issues through helping not blaming others. Takes responsibility for playing a part in achieving GC s vision. Believes that trust, respect and civility bring out the best in people. Takes responsibility for their own actions and work; committing to doing their best every time. JOB CIRCUMSTANCES A flexible approach to working hours is essential due to the nature of the work. There will be the need to work evenings and/or Saturdays during recruitment and enrolment events. It will be necessary to work at other Gloucestershire College sites.