Thank you for your enquiry regarding the above post. Please find enclosed the application pack for this post together with various monitoring forms.

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1 Age UK Suffolk 14 Hillview Business Park Old Ipswich Road, Claydon, Ipswich, Suffolk IP6 0AJ Tel: Fax: September 2014 Dear Applicant HR RECRUITMENT OFFICER Thank you for your enquiry regarding the above post. Please find enclosed the application pack for this post together with various monitoring forms. If you decide to proceed with your application, please ensure your application form and all other documents are returned to our HR department at the above address by closing date which is by first post: Monday 29 th September 2014 Only those candidates selected for interview will be contacted as, being a charity we cannot send out letters to all applicants. If you have not heard from us within 10 days of the closing day please assume that on this occasion you have not been selected for interview. Short-listed candidates will be contacted by telephone and will then receive a confirmation letter giving the details of the interview. I would like to wish you every success with your application and thank you for taking the time to apply for this post. Yours sincerely Debbie Dodd CMCIPD AIIRSM HR Director President: The Countess of Euston Registered Office: 14 Hillview Business Park, Claydon, Ipswich IP6 0AJ. Age UK Suffolk is an independent local charity. Company limited by guarantee Registered in England No Registered Charity No

2 Job Description Job Title: Responsible to: Hours: Salary: HR Recruitment Officer HR Director 18 hrs per week Mon, Weds & Fri 8,394pa 1 Main Purpose of Post: To support the HR Director in the effective delivery of HR services to the organisation by being specifically responsible for a comprehensive and effective HR Recruitment service across the organisation and maintaining the HR Database. 1. Main Duties: Recruitment 1.1 To review existing recruitment practices and make recommendation for improvements. 1.2 To be responsible for the delivery of an effective centralised recruitment service by: Drafting adverts and finalising these with the HR Director for approval Posting adverts with SCC and other places as appropriate and requested Managing the job vacancies page of the AUKS website ensuring postings are accurate and up to date Circulating all vacancies internally to all staff and volunteers Drafting job descriptions and specifications for roles in consultation with managers and the HR Director Preparing and agreeing with the HR Director application packs for the HR administrators to make up and dispatch to potential applicants Responding to all calls and s relating to job vacancies promptly and efficiently, referring applicants to the HR Director as appropriate and necessary. 1.3 To manage the administration for interview procedures by: Preparing all short-listing documentation and dispatching to managers as appropriate and requested ensuring these are available on the date requested Sending out timely and accurate letters to those candidates shortlisted for interview Preparing interview documents and folders for interview panel members and ensuring these are available on the date requested Providing feedback to applicants as requested Preparing provisional offer letters for signing by the HR Director 1.4 To be a DBS counter signatory and process DBS applications for the organisation 1.5 To keep accurate records of recruitment processes to assist the HR Director to accurately report on recruitment costs 1.6 To cover the work of the HR team members as required and in their absence 1.7 To attend HR team meetings and take an active part in discussions 1.8 To assist with undertaking Home Service Assistant interviews as required by the H R Director

3 HR Database 1.9 To identify data recording needs and research appropriate HR database systems for consideration by the HR Director be responsible for the day to day updating and maintenance of the H R database 1.11 To provide statistical information to the HR Director and other managers on request 1.12 To keep all HR database monitoring records up to date and to produce statistical data for the HR Director annually and on request in relation to the organisation s Employee profile, turnover, absence etc 1.13 To collate recruitment monitoring forms and accurately record data, and to produce statistical information for the HR Director annually and on request in relation to the organisation s applicant profile and the effectiveness of recruitment processes To report regularly to the HR Director on activities and, in particular, any issues impacting on the positive delivery of HR Services 1.15 To undertake any other tasks as may be requested by the H R Director 2. Personnel 2.1 No specific line management responsibility. 2.2 To work co-operatively with other members of the H R team and other AUKS managers and staff to ensure the best possible service is provided by HR. 3. Finance 3.1 To operate within the internal financial and administrative procedures of the organisation. 3.2 To assist the HR Director in the planning of recruitment budgets. 4. Service Development 4.1. To contribute ideas for the development or improvement of new services 4.2 To contribute ideas as a member of any relevant group or team to developments in existing systems, procedures and working practices. 5. Quality Assurance 5.1. To ensure high quality customer service is delivered to everyone who receives a service of any kind from the organisation 5.2 To ensure work is carried out in accordance with any quality assurance system, service standards or agreed targets in place. 5.3 To monitor and evaluate performance against standards or agreed targets or assist in this process. 6. External Relations 6.1 To ensure that everyone that the post holder comes into contact with whether in person or by telephone or other form of communication (regardless of their attitude) are dealt with in a friendly, courteous and efficient manner as expected of a caring organisation. 6.2 To develop and maintain good working relationships with individuals and organisations in the statutory, voluntary and private sector as appropriate and required for the role.

4 6.3 To promote the work of Age UK Suffolk whenever possible and appropriate. 7. Internal Relations 7.1. Age UK Suffolk aims to maintain goodwill among all its staff and volunteers. To assist in achieving this aim employees are expected to work with other staff and with volunteers, in their own service or any other, in a courteous, cooperative and sympathetic manner. 7.2 To attend and play an active part in HR team meetings. 8. Organisational Policy and Development 8.1 To read and comply with the policies and procedures of the organisation. 8.2 To attend team meetings, corporate events and training as required by AUKS. 9 Equal Opportunities Age UK Suffolk believes in the value and dignity of all people of all ages and it is expected that all employees and volunteers will actively encourage and include such an ethos in all of their work. 10. Health and Safety 10.1 To comply with the employees responsibilities under the current Health and Safety at Work Act, to take reasonable care of their own health and safety and that of other persons who may be affected by their acts or omissions at work and to cooperate with the organisation in meeting its statutory duties To ensure the effective management of the safety, security and maintenance of any buildings, information systems, fittings and equipment under the control of the post holder. 11 Data Protection To comply with the 8 Principles of the Data Protection Act, and give due regard to confidentiality of personal information at all times. 12 Any other duties To undertake any other duties that may reasonably be required. Signed. Dated. Employee Signed Dated EMT member NOTE: This is a description of the job as it is at present and does not form part of the contract of employment. Job descriptions will be regularly reviewed and changed when necessary in consultation with the post holder.

5 PERSON SPECIFICATION For HR RECRUITMENT OFFICER Age UK Suffolk uses a range of measurement factors to determine Saxon House an applicant s Manager suitability for appointment. In order to be short-listed for interview it is essential that you ensure your application demonstrates clearly how you already meet our personal criteria for this post giving examples where you can, or how you are prepared to gain the skills, knowledge and/or experience required Responsibility Personal Criteria Experience, Skill, Ability or Knowledge required HR Minimum 2 years experience in a similar role Good knowledge of best practice in recruitment processes Understanding of employment legislation and its impact on recruitment processes Experience of overseeing the work of others Ability to use own initiative Experience of HR software systems and ability to process and interpret statistical data and disseminate this as appropriate Quality Assurance Experience of monitoring and evaluating services using a variety of methods and Customer Ability to collect and evaluate data effectively Service Ability to stay calm at all times Experience of working in a customer focused role Understanding of and commitment to good customer care Ability to communicate verbally with a wide range of people Communications Effective listening skills Good telephone skills Ability to write letters and brief reports Administration Ability to identify appropriate administrative systems and set these up as required Good organisation skills Attention to detail Ability to record data accurately Ability to record information accurately Research skills The ability to analysis data and produce statistical reports Ability to meet deadlines and multi-task Experience of working with confidential information and knowledge of data protection ICT Good knowledge of Word software Good understanding of database systems and ability to maintain database records Ability to use the internet Health and Safety Knowledge of appropriate H&S legislation Team Working To be able to work effectively within a team and come up with ideas and suggestions at team meetings To be flexible to meet the needs of the team and be supportive to team members Training Willingness to develop skills and attend training Ability to work without supervision General Self motivated and enthusiastic with a positive approach to work Ability to prioritise own workload and work under pressure Own transport or access to dedicated driver to enable travel across the county If you are interested in this role but are worried that you might not have all the necessary experience or skills please continue to submit your application as some criteria are more important than others. Alternatively you can phone our HR Director for an information discussion t on before applying.

6 ADDITIONAL INFORMATION FOR POST: HR Recruitment Officer 1. CLOSING DATE: for return of applications: Monday 29 th September SHORT-LISTING: Short-listed applicants will be invited for interview by telephone and a letter of confirmation will be sent. If you have not hear from us within 10 days of the closing date, please assume that you not been successful on this occasion. 3. INTERVIEW DATE: Wednesday 8 th October SALARY: 16,325 per annum ( 8,394 pa pro rata). 5. HOURS: 18 hours per week Monday, Wednesday & Friday 6. PROBATIONARY PERIOD: The post is subject to a 6 month probationary period 7. PENSION: Auto-enrolment into a contributory pension if statutory criteria met or voluntary option to enroll if not. 8. HOLIDAY: 23 days plus bank holidays, pro rata for part time staff. 9. SMOKING: All Age UK Suffolk premises are 'No Smoking' areas. 10. LOCATION: This post is based at the Age UK Suffolk head office at 14 Hillview Business Park, Old Ipswich Road, Claydon, IP6 0AJ 11. TRAINING: The post-holder will be expected to identify his/her own training needs and undertake training as required.

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