Q: Do I have to enable every Exchange user with Encryption? A: No. After enabling the service you can choose to enable individual users.

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1 Encryptin Frequently Asked Questins. Q: Is Encryptin cmpatible with all versins f Exchange? A: Encryptin is cmpatible with Exchange 2007 and Exchange Q: D I have t enable every Exchange user with Encryptin? A: N. After enabling the service yu can chse t enable individual users. Q: Des encryptin wrk n a mbile device? A: Yes, s encryptin is server-side. Therefre s can be encrypted frm mbile devices, Outlk Web Access, and all clients that are cmpatible with Exchange 2007 r Exchange Q: Hw d I enable users with encryptin? A: T enable encryptin in the cntrl panel: Click n the Encryptin tab n the menu (hsted exchange must be enabled t view this tab). Click 'Enable Encryptin'. Yu may nw use the interface t prvisin users with encryptin. Yu will need t activate 'Send Securely' encryptin befre adding any cntent scanning plicies. Select 'save changes'. The welcme is ptinal, but recmmended. Q: Hw d I send an encrypted message? A: T send an encrypted message: First, ensure yur accunt is enabled fr encryptin. Yu can d this by viewing the ' Encryptin' tab. Create a new message using the hsted exchange service. Start the Subject line with '[encrypt]' (withut qutes) plus whatever yur nrmal subject line wuld be. If yu're using the utlk plug-in yu can skip this step. Type yur message, include any attachments, and send. If yu're using the utlk plug-in, yu can simply click the 'send securely' buttn. This will have the same effect as typing [encrypt] int the subject line. Q: Hw des the recipient view the message? A: T view the encrypted message: The recipient will receive a message with an attachment. Open the attachment which will direct t a website. The first time lgging in, the recipient will be asked t create a passwrd. Once lgged int the message, the recipient will have the ability t read,

2 reply t, r frward the encrypted message. Any messages sent frm the web prtal (replied r frwarded) will be delivered as encrypted s. Frwarded messages can nly be sent t the recipient's dmain. Q: Can I set rules t autmatically encrypt messages based n key wrds? A: T autmatically encrypt s based n cntent, yu can add any f ur cntent scanning plicies. When activated thrugh the cntrl panel, these plicies will lk fr dictinary terms included in the . If a dictinary terms is fund, the message will be autmatically encrypted. The autmatic cntent scanning plicies help cmpanies t cmply with laws and regulatins. Cntent scanning plicies: HIPAA - Prtects health infrmatin. This plicy lks fr SSN # alng with any HIPAA r ICD-9 related Dictinary Term and autmatically encrypts the message. Scial Security # - Prtects Scial Security numbers. This plicy lksfr Scial Security number within 20 characters f a SSN dictinary term. Fr example, SSN=xxx-xx-xxxx. PCI - Prtects credit card infrmatin. This plicy lks fr a credit card number within 20 characters f a term frm the credit card dictinary and autmatically encrypts the message. GLBA - Prtects ABA Ruting Infrmatin. This plicy lks fr ABA Ruting r CUSIP numbers within 20 characters f a dictinary term and autmatically encrypts the message. Q: What recipient ptins are available when reading/replying t a message? A: Three ptins - all based n plicy: Reply: reply back t sender f the encrypted message r initiate message t an internal user. Reply All: reply back t all recipients and sender f the encrypted message. Frward: Fr security reasns, encrypted messages can nly be frwarded t mailbxes either n the sender's r recipient's dmain. Q: Can I mdify the cntent dictinaries? A: The encryptin plicies are mnitred and maintained by prfpint. Q: When the service is enabled, is all utbund mail ruted thrugh Prfpint? A: Yes. Encryptin uses the Outbund Relay service t send all utbund mail t Prfpint's servers fr cntent scanning. If yu wuld like t enable encryptin, but are currently using a service that requires Outbund Relay, yu will need t disable Outbund Relay befre enabling encryptin. Page 2 f 5

3 Q: Can I encrypt sent t internal users? A: Prfpint encrypts at the SMTP gateway; therefre messages sent internally are nt available fr encryptin. Hwever, if the is sent t an internal recipient AND an external accunt, the external message will be encrypted. Page 3 f 5

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