Dial 8 + enter password + #, press 7 for CHANGE MAILBOX OPTIONS + press 1 to RECORD GREETING + follow prompts to complete recording.

Transcription

1 SHORETEL VOIC / MITEL PHONES FEATURES FOR VOICE MAIL OPERATIONS SETTING UP VOICE MAIL VIA MITEL PHONE HANDSET: SETTING YOUR NEW PASSWORD Dial 8 + enter passwrd (default 1234) + #. When prmpted enter new passwrd + # (Minimum 4 digits, numeric values nly) + reenter new passwrd + # t cnfirm. RECORD NAME When prmpted recrd first and last name after the tne. This is used fr directry listing cnfirmatin and mailbx identificatin. Please use handset t recrd and fllw prmpts t listen, re-recrd if necessary and cnfirm. RECORD GREETINGS VIA HANDSET Dial 8 + enter passwrd + #, press 7 fr CHANGE MAILBOX OPTIONS + press 1 t RECORD GREETING + fllw prmpts t cmplete recrding. HOW TO CHECK VOICE MESSAGES: FROM HANDSET Dial 8 + enter passwrd + # + press 1 t LISTEN t MESSAGES + fllw prmpts t listen t messages. FROM OUTSIDE THE OFFICE USING DIRECT DIAL NUMBER (if assigned) Call assigned phne number + press * # when persnal greeting plays + enter extensin number + enter passwrd + # + fllw prmpts t listen t messages (r make ther changes). FROM OUTSIDE THE OFFICE USING VOIC ACCESS NUMBER (if available) Call access phne number + press #, during main greeting + fllw prmpts (extensin number + passwrd + #) TO CHECK VOIC FROM ANOTHER EXTENSION Dial 8, LISTEN. If system asks fr a security cde, press # + enter extensin number + enter passwrd + # and fllw prmpts. OR fllw prmpts if system asks t enter yur extensin number. COMMONLY USED VOIC FEATURES: (BASIC FEATURES AFTER LOGGING INTO VOIC ) LISTENING TO MESSAGES press ptin 1 t Listen t Messages + press 1 t Replay; press 2 t Save; press 3 t Delete; press 4 t Frward r press 5 t Reply. SENDING A MESSAGE Press ptin 2 t Send a Message + recrd message + # + enter extensin number r distributin number + # t send message. CHANGING MAILBOX OPTIONS Press 7 fr Change Mailbx Optins then press 1 t Recrd greeting fr current mde; press 2 t Set New Call Handling Mde; press 3 t reassign yur extensin, press 4 t change Passwrd; press 6 t Recrd Name fr Directry. Accessing Vic Off Campus Off Campus: Dial Yu will hear Thank yu fr calling Pierce Cllege Please enter an extensin number f the persn yu are trying t reach r press # t lg int yur persnal vic bx. Press # Yu will hear Welcme t the ShrTel phne system C:\Trashcan\Temprary Internet Files\Cntent.Outlk\40EXHGK7\Shretel Vic - Mitel Phne Vic dcx and Off Campus.dcx

2 Please enter yur extensin number Please enter yur passwrd fllwed by the # sign Default passwrd (1234) C:\Trashcan\Temprary Internet Files\Cntent.Outlk\40EXHGK7\Shretel Vic - Mitel Phne Vic dcx and Off Campus.dcx

3 ShreTel Vice Mail Quick Reference VOICE MAIL OPERATIONS (Instructins fr Vice Mail wners) New Vice Mail Indicatrs Yur vice mailbx cntains unplayed messages if: n Yu hear a stutter tne n the handset. OR n The phne s message waiting light flashes. Checking Vice Mail T check vice mail frm yur extensin 1 Press Vice Mail r lift the handset and press #. 2 At the prmpt, use the dial pad t enter yur passwrd. (If yu have nt been assigned a passwrd, use the default passwrd, 1234.) 3 Press #. NOTE If yu are lgging in fr the first time, the system prmpts yu fr a new passwrd and asks yu t recrd yur name. T check vice mail frm anther extensin 1 Press # twice. 2 Enter yur extensin. 3 Enter yur passwrd. 4 Press #. T check vice mail frm an external phne 1 Dial yur vice mail access number. 2 Enter yur extensin. 3 Enter yur passwrd. 4 Press #. Listening T Messages At the Main Menu prmpt, press 1. The vice mail system plays urgent messages first, then newly arrived messages. The system gives the delivery date and time fr each message. (Yu can disable this feature frm the Mailbx Optins Menu.) Managing Messages After listening t a message, yu can replay it, send a reply t the persn wh left the message, frward it t smene else, replay the date and time infrmatin, save it, r delete it. T replay all f yur saved messages n Press 3 at the Main Menu prmpt. As a safeguard against accidental erasures, the system retains deleted messages fr a few hurs. T listen t yur deleted messages 1 Press 7 at the Main Menu prmpt. 2 Press 7. Vice mail plays all the deleted messages still available t the system. During playback, yu can manage deleted messages as if they were newly arrived messages. T restre a deleted message n Press 2. T send a recrded message frm vice mail After recrding a message, vice mail asks yu t supply an address. 1 Address the message t individual recipients by entering their extensin numbers. 2 Specify grups f recipients by entering a distributin list number. T identify a recipient by name, specify a persnal distributin list, r bradcast t all extensins, press 0 and fllw the prmpts. T mark a message as urgent n After addressing the message and cnfirming the addressee(s), press 1. T frward the message yu're reviewing 1 Press 4 and fllw the recrded prmpts. T reply t the message yu're reviewing 1 Press 5 and fllw the recrded prmpts. 2 Press 1 t reply with a vice mail, press 2 t reply with a call back, r press 3 t reply t all with a vice message. Changing Mailbx Optins Persnalize yur vice mail by changing yur name, passwrd, r persnal greeting. T change persnal settings frm the Main Menu, press 7 and fllw the recrded prmpts. Enabling Office Anywhere (On-Net) If yu have the prper permissin, yu can assign yur extensin t any phne n the system. 1 Lg in t vice mail frm the target phne an extensin ther than yur wn. 2 At the Main Menu prmpt, press 7. 3 Press 3 t re-assign the extensin. n Press 1 t assign the extensin. n Press 2 t un-assign the extensin. (The phne reverts t its riginal extensin.) (Off-Net Extensin Re-assignment cannt be cnfigured thrugh the vic system and must be cnfigured thrugh PCM. Refer t the Administratin Guide fr details.) Setting Call Handling and Frwarding NOTE Use ShreWare Call Manager t cnfigure the mdes with different call frwarding destinatins and persnal greetings. Yu can set ne f five distinct call handling mdes fr yur extensin. When yu recrd a persnal greeting, it is linked t the active call handling mde. T enable ne f the five distinct call handling mdes: n Press 7 at the Main Menu prmpt. n Press 2, then fllw the prmpts. Changing Ntificatin Optins T select a ntificatin prfile fr the Escalatin Ntificatin feature: n Press 7 at the Main Menu prmpt. n Press 9 fr additinal mailbx ptins. n Press 2, then fllw the prmpts. NOTE Yu must have ntificatin prfiles previusly cnfigured befre a ntificatin prfile can be activated. Enabling FindMe T enable r disable FindMe Frwarding s that callers can frward their calls t yur destinatin: n Press 7 at the Main Menu prmpt. n Press 9 fr additinal mailbx ptins. n Press 5, then fllw the prmpts. LEAVING A MESSAGE (Vice mail ptins when in mailbx) Trubleshting If the number f messages in yur mailbx exceeds the limit, the system ntifies callers that yur mailbx is full and unable t accept new messages. (Recently deleted messages remain in the mailbx and are included in the ttal cunt.) If yur mailbx is full, first purge any backlg f deleted messages. T purge deleted messages 1 At the Main Menu prmpt, press 7. 2 Press 8 t remve deleted messages. 3 Press 1 t cnfirm deletin r * t cancel. Leave Message When dialing int a ShreTel system, if the persn yu are trying t reach des nt answer, yur call will be sent t a mailbx and yu will hear a standard greeting. Yu can select frm the fllwing ptins: # Bypass greeting 0 Transfer t assistant 1 Frward t recipient s FindMe destinatin 9 Transfer t Aut-Attendant Message Recrding If yu chse t leave a recrded message, the fllwing ptins are available after recrding yur message: # Message ptins * Re-recrd 0 Send message, transfer t assistant 1 Send message, frward t recipient s FindMe destinatin 9 Send message, transfer t Aut-Attendant NOTE Hanging up sends the message. # Message Optins When leaving a message, select frm the fllwing ptins: # Send message NOTE Yu must have permissin t use FindMe Frwarding. ShreTel, Inc., 960 Stewart Drive Sunnyvale, Califrnia USA Phne: Fax: This prduct is cvered by ne r mre f the fllwing patents: United States Patent 6,996,059, United States Patent 7,003,091, United States Patent 7,167,486, United States Patent 7,379,540, and PN United States Patent 7,386,114. ShreTel, Inc. All rights reserved. Brilliantly simple TM

4 ShreTel Vice Mail Quick Reference PRESS Main Menu fr Vice Mail Operatins Listen t Messages 5 Reply Lg In: Internal Lg In: External 1 Select ne f the fllwing ptins during r at the end f a message: 0 Additinal ptins 1 Replay 2 Save 3 Delete 4 Frward 5 Reply 6 Play envelpe 7 Mve backward 8 Pause 9 Mve frward # Skip Select ne f the fllwing : 1 Reply with a vice mail 2 Reply with a call back 3 Reply t all with a vice message a) Frm yur wn extensin, lift the handset, press #, enter passwrd, and press # b) Frm anther extensin, press # twice, enter extensin, enter passwrd, and press # Call yur vice mail access number, enter extensin, enter passwrd, and press # Send a Message # Accept # Cnclude Addressing 1 Address by Name 2 3 Recrd yur message at the tne. When finished, press # and select frm the fllwing ptins: # Accept 1 Review 2 Re-recrd Listen t Saved Messages Refer t Listen t Messages fr message ptins while listening t saved messages. Enter the extensin r the system distributin list t receive the message: # Cnclude addressing 0 Additinal addressing ptins last address * # Send 1 Mark/unmark urgent 2 Mark/unmark fr return receipt 3 Enter additinal addresses 0 Addressing Optins 1 Address by name 2 Address by persnal distributin list 3 Bradcast Spell the name f the persn, last name first. Press 7 fr Q and 9 fr Z. Nte: System returns t Addressing after name is entered. 2 Address by Persnal Distributin List Enter the tw-digit persnal distributin list number. Change Mailbx Optins 1 Recrd Greeting 3 Re-assign Extensin 6 Recrd Name 9 Additinal Optins Recrd greeting 2 Set call handling mde 3 Re-assign extensin 4 Set passwrd 5 Enable/disable envelpe infrmatin 6 Recrd name 7 Listen t deleted messages 8 Remve deleted messages 9 Additinal ptins Lg Off Return t Aut-Attendant Transfer t Assistant Recrd yur greeting fr the currently active mde at the tne. When finished, press # and select frm the fllwing ptins: # Accept 3 Delete 1 Review 2 Re-recrd 2 Set Call Handling Mde 1 Standard 5 Custm 2 In a meeting 6 N change 3 Out f ffice 4 Extended absence 1 Assign t this telephne 2 Un-assign 3 Assign ext. t last external number 4 Set Passwrd Enter passwrd twice in respnse t the prmpts. 5 Enable Envelpe Inf Press either 1 t enable, r 2 t disable Recrd yur name at the tne. When finished, press # and select frm the fllwing ptins: # Accept 3 Delete 1 Review 2 Re-recrd 8 Remve Deleted Messages 1 Cnfirm 1 Enable r disable Outlk autmated call handling 2 Change ntificatin ptins 3 Change agent state 5 Change Find Me Frwarding state 2 Ntificatin Optins 1-9 Enter the number assciated with a Ntificatin Prfile 0 Disable Ntificatin # N change 3 Agent State 1 Lg in and assign extensin 2 Lg ut 3 Lg in withut assigning extensin 5 Find Me Frwarding # Hear Mailbx Status 1 Enable Find Me Frwarding 2 Disable Find Me Frwarding ShreTel, Inc., 960 Stewart Drive Sunnyvale, Califrnia USA Phne: Fax: Brilliantly simple TM

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