2 Document and Software Copyrights Copyright by ShoreTel, Inc., Sunnyvale, California, U.S.A. All rights reserved. Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel, Inc. ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials contained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited to, typographical, arithmetic, or listing errors. Trademarks ShoreCare, ShoreWare and ShoreGear are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. ShoreTel, ShoreTel 6, ShorePhone, AnyPhone, Office Anywhere and ShoreTel Smart are trademarks of ShoreTel, Inc. in the United States and/or other countries. Version Information PN ShoreTel TUI Date: November 15, 2005 Company Information ShoreTel, Inc. 960 Stewart Drive Sunnyvale, California Phone: OR Fax:
3 Contents GETTING STARTED Logging In PHONE OPERATION Placing Calls Using the Speakerphone Making a Conference Call Leaving a Message and Message Options Paging Answering Calls Answering Call Waiting Picking Up the Night Bell Interacting with Calls Muting a Call Placing a Call On or Off Hold Transferring a Call Parking and Unparking Calls Silently Monitoring / Barging In Changing Call Handling Mode and Forwarding Changing Extension Assignment Toggling the Hunt Group Status VOICE MAIL Logging Into the Main Menu Logging In from Another Extension Logging In from an External Phone Sending Messages from Voice Mail TROUBLESHOOTING Viewing Phone Information Rebooting Your Phone QUICK REFERENCE OF COMMON TASKS
5 GETTING STARTED Welcome to your ShoreTel IP phone! Handset with FInger Rest LCD Display 2 x 24 characters Indicator LED Flashing light alerts the user to incoming calls and unheard voice messages. Function Keys Perform core telephony functions. Function Keys overlay Vinyl overlay imprinted with international symbols Microphone Speaker Delivers high quality wideband sound. Audio Control Keys Volume button controls handset, speaker, and ring volume. Mute and Speaker keys illuminated when functions are active. Dial Pad Logging In If you are using your phone for the first time, the phone's display will show date and time. If no time server is specified, the phone displays ShoreTel. In either case, you can place calls but not receive them. You need to log in and assign this phone as your permanent extension. To log in: V o i c e M a i l Step 1 Press. Step 2 Step 3 Dial the extension number assigned to you by your administrator. If your administrator assigned you a password, enter it now (otherwise enter a default password of 1234), and press. 5
6 Step 4 Enter a new password followed by. Check with your system administrator for password length. Repeat to confirm password. Step 5 Speak your name and press, then press one of the following options: Accept Review Rerecord Delete Cancel Step 6 Press for voice mail options. Step 7 Press to re-assign the extension, then press. You are now logged in. Your phone can receive calls, and you can check for new messages Your extension number now appears on the display, alternating with the time and date. You can log in to any ShoreTel IP phone on your network to change your extension assignment to that phone. See Changing Extension Assignment on page 11 for more information. 6
7 PHONE OPERATION Placing Calls To place an internal call, pick up the handset, or press and dial the extension. To place an external call, dial the trunk access code, then the phone number. To end a call, hang up the handset, or press. Using the Speakerphone You can interact with calls handsfree by using the speakerphone. To use the speakerphone, press. The LED in the button lights green. To return to handset mode, press again. If you know you will only use a speakerphone, handsfree mode makes operation smoothest by eliminating the internal dial tone when the handset is off hook. To enable handsfree mode, use Personal Call Manager or Web Access. Making a Conference Call To conference a party into a connected call: C o n f e r e n c e H o l d Step 1 Press. The call is put on hold. (Press if you want to cancel the conference.) Step 2 Dial the extension of the party you would like to conference and consult with the recipient. C o n f e r e n c e Step 3 Press again. The three-way call is established. C o n f e r e n c e To disconnect the party you added, press again. With the appropriate permissions from your administrator, you can then use the Personal Call Manager software to conference up to six parties in a single call. Leaving a Message and Message Options When the recipient of your call does not answer and has not opted to automatically forward calls, you may leave a message when prompted and hang up, or use one of the following options while listening to the mailbox greeting: Bypass greeting and leave a message, then hang up to send it. 7
8 Transfer to assistant. Forward to recipient s FindMe destination (an optional number where calls can be forwarded) if enabled; otherwise you will be prompted to record a message. Transfer to auto-attendant. After message recording, select from one of the following options: Message Options, then: Send message Cancel Review Rerecord Mark / unmark urgent Transfer to auto-attendant Transfer to assistant Rerecord Send message, transfer to assistant Send message, forward to recipient s FindMe destination, if enabled Send message, transfer to auto-attendant NOTE Hanging up sends the message. Paging If your phone and other phones at your site are configured for paging, you can speak a message that will be heard on a connected speaker, usually overhead. If you have access to the paging function, dial the number given to you by your administrator and wait for the confirmation tone, and then begin speaking. Hang up when you are finished. If you hear an error tone when you try to page, paging may not be configured at your site or you may not have the necessary permissions. Contact your administrator. 8
9 Answering Calls Ring tones and the flashing red LED light in the top right corner of your phone identify an incoming call on your phone. If the information is available, the caller s name and number appear on your display. To answer the call, lift the handset or press. Adjusting the Ring and Listening Volume Pressing and on the Volume button adjusts: The volume of your phone s ring while the handset is on hook and the speakerphone is off. The listening volume while the handset is off hook, or the speakerphone is on. Answering Call Waiting With the appropriate permissions (set by your administrator), you can receive H o l d up to 16 incoming calls at once by repeatedly pressing. You can then narrow the number of incoming calls you want to receive using Personal Call Manager. If you receive an incoming call while you are on another line, you ll hear a beep on the call. To answer the incoming call and put the current call on hold, H o l d press. Repeat to return to the previous call or to move to the next incoming call. Picking Up the Night Bell A night bell, when activated by your administrator, allows calls to route to an extension that will ring on an overhead speaker. This feature can be convenient for off-hours when a caller needs to speak with anyone at a site. If you have access to the night bell function (set by your administrator), dial to answer the call at your site. If you hear an error tone when you try to pick up the night bell, the night bell may not be configured at your site or you may not have the necessary permissions. Contact your administrator. Interacting with Calls Muting a Call To mute a call so the caller doesn t hear you, press Mute button lights red when mute is active.. The LED on the 9
10 Placing a Call On or Off Hold H o l d To place a call on or off hold, press. If you have more than one call on hold, you'll hear a dial tone. At this time, H o l d you an press again to make the next call in the stack active. If you have H o l d multiple calls on hold, continue pressing to locate the call you want. Transferring a Call To transfer a call from your extension to another extension or outside number, Transfe r press, then dial the number and hang up; or to cancel the transfer and Transfe r take the call off hold, Press again. Parking and Unparking Calls With the appropriate permissions (set by your administrator), you can park a connected call on another extension by doing the following: H o l d Step 1 Press. The call is put on hold. Step 2 Dial followed by the extension number to park the call. To unpark the call from a different location: Dial followed by the extension number. Silently Monitoring / Barging In With the appropriate permissions (set by your administrator for both your phone and the target phone), you can listen to a call without being heard, or join a call as a fully conferenced participant ( barge in ). To silently monitor a call, dial, then the extension on which the call is active. To barge in on a call, dial, then the extension on which the call is active. Changing Call Handling Mode and Forwarding NOTE Use Personal Call Manager or Web Access to configure the modes with different call forwarding destinations and personal greetings. You can set one of five distinct call handling modes for your extension, including four Do Not Disturb options to forward incoming calls or send them to voice mail. You can record personal greetings, which are linked to the active call handling mode. 10
11 By default, your phone is set to Standard mode, which allows you to answer all incoming calls. Other mode options include In a Meeting, Out of Office, Extended Absence, and Custom. To select a different mode, log into voice mail and press for Additional Options, then press option and follow the prompts. Changing Extension Assignment With the appropriate permissions (set by your administrator), you can assign your extension to any system phone. Step 1 Log in to voice mail from the target phone. Step 2 At the Main Menu prompt, press. Step 3 Press to re-assign the extension. Press to assign the extension. Press to unassign the extension. The phone reverts to the extension originally assigned to it. You can also use Personal Call Manager or Web Access to unassign an extension. NOTE If you assign your extension to a phone that is normally occupied by another user, calls to the original user s extention will go to the forwarding destination, defined in the active Call Handling Mode. Toggling the Hunt Group Status With the appropriate permissions, you can toggle the hunt group status from busy to not busy (or vice versa) by dialing. This feature is especially useful when hunt group members are in a meeting or leave work early. If you are a member of more than one hunt group, you must enter the extension associated with the desired hunt group after dialing the access code above. 11
12 VOICE MAIL A steadily flashing light on your phone s corner LED and stutter dial tone signifies that you have unheard messages. Logging Into the Main Menu V o i c e M a i l To log in to the main voice mail menu, press, then dial your password followed by. (Your default password is 1234.) Logging In from Another Extension V o i c e M a i l To log in to the main voice mail menu from another extension, press, followed by your password, and then. To log in to the main voice mail menu from an analog phone, press, then your extension, followed by your password, and then. Logging In from an External Phone To log in to the main voice mail menu from an external phone, dial the voice mail access number provided by your system administrator, press, then your extension, then your password followed by. Listening to and Interacting with New Messages From the Main Menu, you can listen to and replay new messages by pressing. To interact with new messages, press one of the following: Replay the message Save the message Delete the message Forward the message After recording the prefacing remark, press: If correct Review Rerecord Cancel recording After addressing the message, press Reply to the message Choose one of the following options: Reply with a voice message to mark it urgent. 12
13 Reply with a call back Return to the previous menu Hear the envelope information (time and date sent, user s name recording) Move back While listening to a message, you may rewind to several seconds earlier in the message. Pause Move forward While listening to a message, you may fast forward to several seconds later in the message. Continue to next message Sending Messages from Voice Mail From the Main Menu, you can send messages by pressing options are available while recording your message: Cancel Done recording Review Rerecord. The following After you are satisfied with your recording, you will be prompted to enter the recipient s extension. At this time, you have the option to press: Additional addressing options Look up recipient by name in a directory Specify a personal distribution list Broadcast to all extensions Cancel addressing options After the message is addressed, if desired, you can press: Mark / unmark urgent Request return receipt Listening to Saved Messages 13
14 From the Main Menu, you can listen to saved messages by pressing. To interact with saved messages, press any one of the options under Listening to and Interacting with New Messages on page 12 (except for option 2). Mailbox Options Press to access various options for your personal mailbox, then press one of the following: Record personal greeting NOTE When you record a personal greeting, it is linked to the active call handling mode. Record your personal greeting for the currently active mode at the tone and press, then select from the following options: Accept Review Rerecord Delete Cancel Choose call handling mode For more information on call handling, see Changing Call Handling Mode and Forwarding on page 10. The following modes and options are available: Standard In a Meeting Out of the Office Extended Absence Custom Cancel Reassign extension If you have the proper permission, you can assign your extension to any system phone. The following options are available: Assign the extension Unassign the extension (The phone reverts to the extension originally assigned to it.) 14
15 Set your password Enter your new password, followed by to cancel. and repeat to confirm. Press Disable or enable envelope information Use this option to enable recipients of your messages to hear the date and time of your message s delivery as well as your name. Record your name Press when you are finished recording your name, then choose from the following options: Accept Review Rerecord Delete and use default system recording Cancel Listen to your deleted messages As a safeguard against accidental erasures, the system retains deleted messages for a few hours. To listen to your deleted messages, press. Voice mail plays all the deleted messages still available to the system. During playback, you can manage deleted messages as if they were newly arrived messages. Press to restore the deleted message to a saved message. Remove deleted messages The following options are available: Confirm Cancel Additional options The following additional options are available: Enable or disable Outlook automated call handling Change delivery options Disable delivery Enable delivery 15
16 Log Off Enable delivery with voice message attached Mark voice mail heard after delivery Change agent state Log in and assign extension Log out Log in without assigning extension Change FindMe forwarding state Your FindMe forwarding destination is a temporary number where all calls are forwarded when enabled. Set this destination in Personal Call Manager or Web Access. Enable Disable Previous menu Return to Auto-Attendant Hear Mailbox Status Select this option to hear the number of unheard messages. 16
17 TROUBLESHOOTING Problem: Your system is notifying your callers that your mailbox has exceeded its limit and is unable to accept new messages. Solution: The voice mail system includes recently deleted messages still resident in the mailbox in the total count. If your mailbox is full, first purge any backlog of deleted messages: Step 1 At the Main Menu prompt, press. Step 2 Press to remove deleted messages. Step 3 Press to confirm deletion. Problem: Your display reads "No Service." Solution: Your phone is temporarily inoperable. Contact your administrator. Problem: No one can hear you when you talk on the speakerphone. Solution: Check for debris in front of the microphone. Problem: Your display is blank. Solution: You have no power. Contact your administrator. Viewing Phone Information To view information about your phone, such as IP address, subnet mask, version, and MAC address, follow these steps: Step 1 With the phone on hook, press. The LED should not light and you shouldn't hear any tones; if this isn't the case, lift and replace the handset. Step 2 Dial the digits on the keypad that correspond with I-N-F-O, then press. 17
18 Rebooting Your Phone To reboot your phone, follow these steps: Step 1 With the phone on hook, press. The LED should not light and you shouldn't hear any tones; if this isn't the case, lift and replace the handset. Step 2 Dial the digits on the keypad that correspond with R-E-S-E-T, then press. Your phone reboots. 18
19 QUICK REFERENCE OF COMMON TASKS Using the Speakerphone Making a Conference Call + ext. + C o n f e r e n c e C o n f e r e n c e Using the Intercom + ext. Paging Answering Calls number provided by administrator lift handset or Adjusting the Volume Answering Call Waiting H o l d Picking Up a Remote Extension + ext. Picking Up the Night Bell Interacting with Calls Muting a Call Placing a Call On or Off Hold H o l d Transfe r Transferring a Call + ext. + hang up H o l d Parking / Unparking Calls + + ext./ + ext. Silently Monitoring / Barging In + ext./ + ext. Changing Call Handling Mode and Forwarding V o i c e M a i l + password + + V o i c e M a i l Changing Extension Assignment + password + + Toggling the Hunt Group Status Troubleshooting Viewing Phone Information + I-N-F-O + Rebooting Your Phone + R-E-S-E-T + V o i c e M a i l Logging Into Voice Mail + password + Logging Into Voice Mail from Another Extension + ext. + password + 19
20 Logging Into Voice Mail from an External Phone access number + + ext. + password + Listening to and Interacting with New Messages Replay the Message Save the Message Delete the Message Forward the Message Reply to the Message Hear the Envelope Information Move Back Pause Move Forward Continue to Next Message Sending Messages from Voice Mail Listening to Saved Messages Mailbox Options Record Personal Greeting Choose Call Handling Mode Reassign Extension Set Your Password Disable or Enable Envelope Information Record Your Name Listen to Your Deleted Messages Remove Deleted Messages Additional Options Log Off Return to Auto-Attendant 20
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