FNB Cellphone Banking. Frequently Asked Question

Transcription

1 FNB Cellphne Banking Frequently Asked Questin Q1: D I need t have a specific cellphne befre I start using Cellphne Banking frm FNB? N, anyne, with any cellphne, n any netwrk can start banking by simply entering *120*321# and pressing the green/dial buttn n yur cellphne. Alternatively yu can bank by sending an SMS t Fr these methds, there are n special SIM card requirements, n cmplicated dwnlads and n changes t yur phne settings required. Hwever, if yu want t use ur fnb.mbi (WAP) banking, yu will need t have the fllwing: The cellphne has t be data services (GPRS, 3G r Edge) enabled and The cellphne has t be WAP 2.0 enabled and Any valid SIM card can be used. If yu have a Palm device yu are als able t use Cellphne Banking frm FNB hwever yu will need t manually lad the settings nt yur device as these settings cannt be sent t yu via an SMS. Fr mre infrmatin cntact yur service prvider (Vdacm, MTN, Cell C r Virgin Mbile). Please remember that if yur cellphne is nt cmpatible, yu can still d Cellphne banking using SMS r ur menu based methds. Q2: D I need t register first and where can I register? Yes, yu will need t register. G t any FNB ATM. It will take apprximately 60 secnds f yur time Lgin t and click n the service tab at the tp Call G t any FNB branch T register fr Cellphne Banking frm FNB yu need t have: A valid cellphne number n the MTN, Vdacm, Cell C r Virgin Mbile netwrk A qualifying FNB accunt Q3: Have n airtime t buy airtime? Dial *130*321# t recharge yur r smene else's cellphne n the same netwrk. Yu wn't be charged a netwrk service fee Q4: Can I register mre than ne cellphne n my accunt r mre than ne accunt? N. Fr yur security yu can nly register ne cellphne number t ne f yur FNB accunts - which is yur primary accunt. Q5: What is a MOPIN? A MOPIN is yur 5-digit Cellphne Banking PIN, which yu will be required t select at registratin. Each time yu use Cellphne Banking yu will be asked t prvide yur MOPIN. This is a security precautin and will ensure that nly yu will be able t access yur accunts. Please remember t keep yur MOPIN a secret.

2 Q6: What are the benefits f banking n my cellphne? It's as simple as sending an SMS t 31321, entering *120*321# r entering *120*321*362# n yur cellphne and pressing the green/dial buttn. 24-hur banking cnvenience - yu can bank wherever yu are, whenever yu want Any cellphne make r mdel can be used Custmers wh subscribe t any f the 4 netwrks can d Cellphne Banking (MTN, Vdacm, Cell C and Virgin Mbile) N special SIM card requirements N cmplicated dwnlads N changes t yur cellphne settings*** Transactins ccur real-time Registratin is quick and free Zer subscriptin fees Zer transactin fees* It's FREE f bank charges n all persnal accunts Standard netwrk rates will still apply (Cntact yur netwrk prvider fr mre inf n these charges) *** This excludes WAP r fnb.mbi banking Q7: What can I d using Cellphne Banking frm FNB? Buy prepaid cellphne airtime, Telkm (PrepaidFne r WrldCall), Glbel Internatinal prepaid airtime r prepaid electricity fr yurself r fr smene else. Purchase SMS r Data bundles frm Vdacm View a list f yur mst recent prepaid airtime, Telkm electricity purchases Check balances n ne r all f yur accunts Get a mini statement Transfer mney between yur wn FNB accunts Pay any accunt r anyne else Receive real-time cnfirmatin f financial transactins (incntact) Maintain yur Cellphne Banking details Additinal functinality fr FNB 2010 Ticket Prmtin View yur participatin status View yur winner status Check yur "gal" balances Opt in r ut f the game Sccer 6 betting facility. The fllwing features are available: Open Telebet accunt View fixtures Basic instructins n hw t place a bet Play Sccer 6 View bets View Telebet accunt balance Transfer/Depsit mney int TAB accunt Withdrawal f winnings frm TAB accunt Schedule a Prepaid Tpup This service allws yu t specify hw ften, and with hw much yu wuld like t autmatically tpup varius prepaid airtime. View yur Share Investing prtfli. The fllwing features are available: Transfer funds t yur Share Investr r Share Builder accunt (available n Menu-Based (USSD) banking and WAP (fnb.mbi)) Request a detailed balance n yur Share Investr r Share Builder Accunt (available n WAP nly) View the shares that are available in yur prtfli (Market Value, Market Price as well as gain and lss) (available n WAP nly)

3 MXit Mla tpup This service allws yu t purchase MXit Mla fr yurself r fr smene else using Cellphne Banking prvided that the recipient f the MXit Mla is registered fr the MXit service. Q8: Hw secure is Cellphne Banking frm FNB? Yur security is ur first pririty. Cellphne Banking frm FNB prvides yu with several security features, ensuring yur peace f mind! Security features include: Autmatic registratin t incntact, FNB's free messaging service, which ntifies yu immediately f any activity n yur FNB accunt A full mney back guarantee in the case f Cellphne Banking fraud, prvided that the incntact service is active and that reasnable care has been taken t prtect yur access details Only the cellphne number registered fr Cellphne Banking frm FNB can access the Cellphne Banking service Yu can call the Cellphne Banking Helpline n t put a hld n yur Cellphne Banking service if yur cellphne is lst r stlen Q9: Can I use Cellphne Banking if I subscribe t any netwrk? Yes, Cellphne Banking is available t MTN, Vdacm, Cell C and Virgin Mbile subscribers. Q10: Can I use Cellphne Banking if I prt t a different netwrk? Yes, yu may cntinue t use the service withut any prblems. Q11: Which number must I use when I send an SMS? T send an SMS request always use Q12: Which number must I use t authenticate myself? Fr MOPIN authenticatin always dial *120*321*MOPIN#, where 'MOPIN' will be yur 5-digit Cellphne Banking PIN. Q13: Which number must I dial t use the menu-based Cellphne Banking ptin? Enter *120*321# n yur cellphne and press the green/dial buttn. Thereafter, simply fllw the prmpts. Q14: What is fnb.mbi banking? This is a new methd f banking n yur cellphne. It has a lt mre features than the ther tw Cellphne Banking methds, it is clurful and easy t use. Hwever yu d need t ensure the fllwing: Yur cellphne has t be data service (GPRS, 3G r Edge) enabled and Yur cellphne has t be WAP 2.0 enabled and Any valid SIM card can be used. Q15: Where can I btain a cpy f the Cellphne Banking Terms and Cnditins? Yu can btain a cpy f the terms and cnditins frm yur nearest FNB branch, via the Call Centre r frm the FNB website. Read the terms and cnditins nline at

4 Q16: Hw much prepaid airtime can I purchase? Custmers are able t tp-up their airtime fr any amunt, prvided that the airtime tp-up is within the minimum and maximum prepaid airtime values sld by each service prvider and prvided that yu dn't exceed yur prepaid Cellphne Banking daily limit, MTN - minimum R5 and maximum R1 000 Vdacm - minimum R10 and maximum R1 000 Cell C - minimum R10 and maximum R1000 Virgin Mbile - minimum R15 and maximum R500 Q17: Culd I make use f the flexi ptin t purchase SMS r Data bundles n the WAP bearer? Unfrtunately this functinality is nt yet available s custmers wuld need t select ne f the predefined amunts. Q18: Hw much prepaid Telkm can I purchase? Custmers are able t purchase prepaid Telkm fr any amunt, prvided that the value f the purchase is within the minimum and maximum values sld by Telkm and prvided that yu dn't exceed yur prepaid Cellphne Banking daily limit, Telkm PrepaidFne - minimum R40 and maximum R200 Telkm WrldCall - minimum R50 and maximum R200 Q19: Hw much Glbel Internatinal airtime can I purchase? Custmers are able t purchase Glbel internatinal airtime fr any amunt, prvided that the value f the purchase is within the minimum and maximum values sld by Glbel and prvided that yu dn't exceed yur prepaid Cellphne Banking daily limit, Glbel Internatinal Vuchers - R30, R50, R100, R200, R500 Glbel Flexi-recharge- minimum R10 and maximum R1000 Q20: When I called the Glbel access number the vice prmpts ask fr my PIN number, what PIN number are they referring t? The PIN number that Glbel is referring t is yur 10- digit Glbel Card number that wuld already cntain the airtime denminatin that yu have recharged. This number is in yur cnfirmatin SMS. Q21: I have accidentally deleted my cnfirmatin SMS, hw d I get my Glbel card number? Nt t wrry, when yu re-enter FNB's Cellphne Banking and select Glbel it will cntain the last card numbers that were tpped up. Q22: Where can I find mre infrmatin abut Glbel Internatinal airtime? Fr mre infrmatin n Glbel yu can visit Q23: Culd I purchase Glbel Internatinal airtime via WAP? Yes Glbel is nw available via the WAP bearer f Cellphne Banking. Q24: Hw much prepaid electricity can I purchase? Yu are able t purchase prepaid electricity fr any amunt, prvided that the value f the purchase is within the minimum and maximum values sld by Eskm and prvided that yu dn't exceed yur Cellphne Banking prepaid daily limit,

5 Prepaid electricity - minimum R30 and maximum R500 Q25: What are the Cellphne Banking daily transactin limits? R1 000 daily limit fr prepaid airtime, Telkm and electricity purchases R daily limit fr transfers between yur wn FNB accunts R daily limit fr payments t anyne r any accunt Q26: Hw much des it cst* t use Cellphne Banking frm FNB? Cellphne Banking frm FNB Subscriptin Fee incntact Buying prepaid airtime, Telkm, Glbel internatinal airtime and electricity View the histry f all my prepaid airtime, Telkm r electricity purchases Check the accunt balance n a specific accunt Check the balance n all f my accunts Get a mini statement Transfer mney between my wn FNB accunts Make a payment t a third party View the histry f all my payments Sccer 6 betting facility *Pricing may differ based n the accunt that yu hld. There are n bank charges n all persnal accunts. *Please nte: Standard netwrk peratr SMS, USSD and WAP rates apply (e.g. SMS, USSD and GPRS, 3G r Edge) Q27: What happens if I have made an incrrect purchase r payment? The terms and cnditins fr this service state that FNB is nt liable fr incrrect purchases made by yu, the custmer. FNB includes a cnfirmatin screen n yur cellphne prir t yu accepting yur transactin. This cnfirmatin is meant t ensure that yu are happy with yur transactin. Unfrtunately, we cannt reimburse yu fr the transactin nce yu have cnfirmed it frm the transactin screen. Q28: Which accunts can I btain balances n? A balance enquiry can be perfrmed n any f yur valid FNB accunts. That includes transactinal accunts such as a Cheque Accunt and nn-transactinal accunts, fr example, a Lan Accunt. Q29: Can I btain a balance n nly ne accunt at a time? Yes, yu can btain balances n individual accunts r make use f ur Cellphne Banking feature that allws yu t see the balances n all f yur accunts at nce.

6 Q30: Which accunts can I get mini statements n? Mini statements can be btained fr transactinal accunts, fr example, yur Cheque r Savings Accunt, as well as fr all prepaid transactins. Q31: Which accunts can I transfer funds t and frm? Yu are permitted t d fund transfers between any f yur wn valid FNB accunts. Q32: I am registered fr Cellphne Banking and will be travelling verseas, will I be able t use Cellphne Banking while I am verseas? Depending n a number f issues, we cannt guarantee that yu will be able t use the service. USSD (menu-based Cellphne Banking methd f transacting) is the best ptin t try (by dialing *120*321# and fllwing the menu prmpts), but yu must ensure that yu apply fr the internatinal raming facility frm yur relevant netwrk peratr befre leaving SA. It is als recmmended that yu subscribe t Online Banking, as this facility can be used internatinally. SCHEDULED PREPAID TOPUP Q1: What is a Scheduled Prepaid Tpup and hw des it benefit me? Scheduled Prepaid Tpup is a service that allws yu t specify hw ften, and with hw much yu wuld like t autmatically tpup varius prepaid airtime. The cnvenience f the service means that yu wnt have t wrry abut regularly tpping up yurself r a sme-ne else as it will autmatically been dne n the day requested. Q2: Hw d I access the Scheduled Prepaid Tpup Service? Yu can access this service by dialing *120*321# r *130*321# fr Menu based banking and *120*321*362# fr WAP n yur cellphne and select the Scheduled Tpup ptin fund n the Prepaid screen menu. Q3: Hw can I register fr Scheduled Prepaid Tpup? 1. Enter the Cellphne Banking Main menu screen by dialing *120*321# r *130*321# fr Menu based banking r *120*321*362# fr WAP Banking 2. Select Prepaid 3. Select the Schedule Tpup ptin and chse Create 4. Fllw the prmpts until yu have successfully set up yur scheduled tpup. Q4: Is this service available t nn-fnb custmers? Currently this service is nly pen t FNB custmers wh are registered fr Cellphne Banking. Yu can set-up a schedule fr a nn-fnb custmer thugh. Q5: When wuld a Scheduled Prepaid Tpup cme t an end? When yu cancel a schedule tpup by cntacting the Call Centre n Q6: Hw can I delete a Scheduled Prepaid Tpup Service? Select Prepaid frm the Cellphne Banking Main menu ptins, then select Schedule Tpup and then chse the Delete ptin. A cnfirmatin screen wuld appear and prmpt yu t cnfirm the deletin. Once cnfirmed, a success sms will be sent t ntify yu f the deleted scheduled tpup. Yu can als delete yur Scheduled Tpup by calling the Call Centre.

7 Q7: Wh can I Schedule a Prepaid Tpup fr? Yu can schedule a prepaid tpup fr yurself r fr smebdy else; this persn des nt have t be an FNB custmer. Q8: Can I change the start date and the frequency nce the Scheduled Prepaid Tpup has cmmenced? The Scheduled Tpup cannt be changed nce it has cmmenced n the requested unless it is 2 days befre the start date. Q9: When can I create a Scheduled Tpup? Scheduled Tpup can be created using the fllwing frequencies:- Weekly, Every 2nd Week Mnthly, Every 2nd Mnth, Quarterly, Yearly, Once ff Please nte: A schedule must be sent up at least 2 days befre the requested start date. Q10: What amunt can I schedule a tpup fr and will it affect my daily prepaid limit fr that day? Yu can schedule a tpup fr any amunt between R15 and R500. Yur daily prepaid limit n the creatin day will be decreased with the Scheduled Tpup amunt. SHARE INVESTING Q1. I have pened up my Share Builder / Share Investr accunt and I have been advised that I can view my Share prtfli using Cellphne Banking frm FNB. What features will be available t me? The Share Investing feature n Cellphne Banking allws any registered Cellphne Banking frm FNB custmer wh has a Share Builder r Share Investr accunt the cnvenience f accessing their Share Investing prtfli and transactin histry using the Cellphne Banking.. The fllwing features will be available t yu: Transfer funds t yur Share Investr r Share Builder accunt (available n Menu-Based Banking (USSD) and WAP (fnb.mbi)) Request a detailed balance n yur Share Investr r Share Builder Accunt (available n WAP nly) accunt balance (cash prtin plus the current value f yur shares) cash accunt balance (cash balance, un-cleared funds, utstanding charges, amunt available t buy shares, anticipated credits and amunt available t transfer) Hldings summary (ttal purchase value, market value and gain and lss f yur shares) View the shares that are available in yur prtfli (Market Value, Market Price as well as gain and lss) (available n WAP nly Hlistic share summary (ttal purchase value, market value and gain and lss f yur shares)

8 Individual share infrmatin (Share cde, number f shares held, market price and market value) Q2: What steps d I need t take in rder t be able use the Share Investing feature n Cellphne Banking frm FNB? Yu will firstly need t register fr Cellphne Banking by using any ne f the fllwing registratin channels G t any FNB ATM. It will take apprximately 60 secnds f yur time Lgin t Online Banking at and click n the service tab at the tp Call G t any FNB branch T register fr Cellphne Banking frm FNB all yu need t have: A valid cellphne number n the Vdacm, MTN, Cell C r Virgin Mbile netwrk A qualifying FNB accunt (please nte that yu will need t have a qualifying FNB accunt ther than the Share Builder r Share Investr accunt n yur accunt prfile in rder t register fr Cellphne Banking frm FNB) Q3: Wh shuld I call if I am having difficulty in using the Share Investing feature n Cellphne Banking frm FNB? Fr technical queries (e.g. Unable t view shares n yur cellphne, yur prtfli infrmatin is blank) yu can cntact ur Cellphne Banking Helpline n Fr peratinal queries (e.g. Hw t view yur shares r balances n yur cellphne) please refer t ur Hw D I guides n the FNB website Q4: Wh shuld I call if I have any queries n the Share Investing infrmatin that is displayed t me when I am using the Share Investing feature n Cellphne Banking frm FNB? Please cntact the Share Investing Helpdesk n fr all Share Investing prduct related queries. Yu can als access further infrmatin n the Share Investing page n the FNB website r yur query t shareinvesting@fnb.c.za MXIT MOOLA Q1: What is MXit Mla Tpup and hw des it benefit us? MXit Mla tpup will allw custmers t purchase MXit Mla fr themselves r fr smene else using Cellphne Banking prvided that the recipient f the MXit Mla is registered fr the MXit service. This will prvide MXit custmers with an alternative methd t purchase MXit Mla and is available anytime, anywhere. Custmers can als view their previus MXit Mla purchases n Cellphne Banking. Q2: Which dial strings can be used t access the MXit Mla Tpup Service? It is available n the fllwing dial strings *120*321# and *130*321*362# Q3: Hw can I purchase MXit Mla Tpup using Cellphne Banking? Enter the Cellphne Banking Main menu screen and select Prepaid, then select the Recharge ptin and chse MXit Mla fllw the prmpts until yu have successfully purchase MXit Mla fr yurself r fr smene else.

9 Q4: Is this service available t nn-fnb custmers? Currently this service is nly pen t FNB custmers wh are registered fr Cellphne Banking. Q5: Hw can I view a MXit Mla purchase histry using Cellphne Banking? Select Prepaid frm the Cellphne Banking Main menu ptins, then select Recharge and then chse the Histry ptin. Select MXit Mla frm the Prepaid Histry screen; n the fllwing screen cnfirm yu wuld like t view a mini statement fr MXit Mla Q6: Wh can I purchase a MXit Mla Tpup fr? Fr yurself r fr smene else, prvided the recipient f the MXit Mla must be registered fr the MXit service.