CenSus ICT Strategy ( )

Size: px
Start display at page:

Download "CenSus ICT Strategy (2012 2015)"

Transcription

1 CenSus ICT Strategy ( ) Date: September 2012 Version: 5.0

2 Version Control Amendment History including Author: Version Date Author / Amendment History 1.0 Draft 30 th August 2012 Graham Crossingham initial draft version Page 2 of 20

3 1 Introduction Contents 2. Background 3. The CenSus ICT Service 4. Supporting the 4.1 Business Support 4.2 Service Improvement 4.3 Additional Working 5. ICT Strategy Objectives 5.1 Objective 1: Reduce Costs 5.2 Objective 2: Technology Advances and Compliance 5.3 Objective 3: Known Business Requirements 5.4 Objective 4: Service Improvement 6. ICT Infrastructure 6.1 Server rooms 6.2 Hardware 6.3 Software 6.4 EDRMS 6.5 Wide Area Network (WAN) 6.6 Telephony 6.7 Local Area Network (LAN) 6.8 Hand Held Devices 6.9 ICT Disaster Recovery 6.10 PSN (Public Services Network) 6.11 Help Desk 6.12 ITIL Processes 6.13 Staff Resources Appendix A.CenSus ICT Strategy Action Plan Appendix B Glossary of Terms Page 3 of 20

4 1. Introduction 1.1 This document aims to set out the CenSus strategy framework for delivering ICT technology between 2012 and This document will continue to be updated each year to reflect the next 3 years CenSus ICT technical strategy taking into account any business and ICT priority changes that may take place during the life of the strategy. 1.2 This ICT strategy provides supports all participating authorities in their commitment to work together and to deliver ICT solutions in partnership where there is an opportunity to achieve value for money, increased resilience and improved service delivery. In adopting this strategy, the CenSus partners are endorsing their commitment to a common direction of travel for shared partnership ICT infrastructure solutions. This strategy doesn t preclude any authority partner s from having their own their own individual ICT business requirements on the basis that all ICT solution fits in technically with the core CenSus ICT partnership infrastructure strategy and policies. 2. Background 2.1 The CenSus ICT service which has been in operation since 2005 and is a single service consisting of the combined ICT staff resources from Adur, Horsham, Mid Sussex District Councils and Worthing Borough Council. Horsham D.C. is the lead authority for ICT services and is the sole employer of all CenSus ICT staff, providing any initial funding for all CenSus ICT purchases (all HDC ICT expenditure is apportioned and reclaimed by consent from the other partners). 2.2 The CenSus ICT Service is responsible for the delivery and support of ICT infrastructure services across the CenSus partnership i.e. all pc types including hand held devices, servers, LAN and WAN networking, server rooms, firewalls, back office applications such as , ICT security products, Vmware, Citrix including remote network access. In addition to the infrastructure support service CenSus ICT also provides a single point of contact through an ICT Help Desk service running across all partnership sites. 3. The CenSus ICT Service 3.1 The CenSus ICT Service acts as an enabler and supporter of the CenSus partnerships business areas. The aim of the service is to provide a cost effective and flexible service and to provide the partnership with reliable and secure system access from both internal and external locations. Page 4 of 20

5 4. Supporting the 4.1 Business Support The CenSus ICT strategy is aimed at supporting the business requirements of the partnership as a whole including the need of each individual partner as set out in each of the Councils Corporate and Service plans with the flexibility to respond should changes be required. The strategy (subject to any imposed security constraints) supports and subscribes to the principles of user access to systems in terms of Any Time any Place Anywhere which is a key factor in the success of the current ADC/WBC partnership New Ways of Working initiative. The strategy supports the partnership in the provision of a stable, cost effective and security compliant ICT environment, maximising the availability of systems in order for the authorities to carry out their day to day business services. The strategy is flexible in that it is open to new business opportunities that may arise through additional partnership working with other authorities through such programmes as Better Together or through expanding the CenSus partnership. The strategy will encompass new technology as it becomes available and if cost effective and fit for purpose will adopt these technologies. 4.2 Service Improvement The ICT service will continue to implement processes and procedures based on the ITIL Service Management best practise across the service. The ICT service will continue to liaise with the business through ICT working groups to establish new and / or changing business priorities where there is an ICT service impact. The ICT service will continue through the consolidation and standardisation of new technologies to improve fix/ implementation times including the volume of incident calls being dealt with by the IT service. 4.3 Additional Working The CenSus through the Better Together Programme is working in partnership with other West Sussex local authorities including WSCC. The objective of the programme is to seek out opportunities to improve the customer experience whilst delivering efficiency savings. The four main programme streams being: Customer services Procurement Page 5 of 20

6 Business Support Integrated Service Delivery The West Sussex Chief Executives Group having adopted an over arching County wide ICT strategy which provides a high level statement for their commitment to work together to deliver ICT solutions in partnership where there is an opportunity to achieve value for money, increased resilience or improved service delivery. The CenSus ICT service will actively seek to maximise on partnership working in order to seek cost efficiencies for the CenSus in a way that does not cause the CenSus any detriment in the provision of ICT services. 5. ICT Strategy Objectives The CenSus ICT strategy objectives are based on (i) The need to reduce cost, (ii.) To ensure the ICT service complies with technology advances and security compliance. (iii) To support the by delivering services and solutions against known business requirements (iv) To provide ICT service improvements to improve efficiency and support for current and future partnership working. 5.1 Objective 1: Reduce Costs The CenSus ICT service will continue to investigate and implement technical solutions that provide the CenSus with cost saving efficiencies in the areas of on-going maintenance support contracts, capital cost avoidance, 3 rd party supplied services, efficient utilisation of existing ICT investment and staff costs. The reduction of on-going maintenance costs will be addressed by standardising and rationalising technical platforms including their support arrangements (as the opportunity arises then if applicable more cost efficient technical solutions will be introduced). Continued market testing and renegotiating of existing contracts and the use of existing technology (consolidating platforms server hardware) will continue to drive down cost. Capital cost avoidance is an area that has been of great success whereby the use of virtualisation technology has meant a significant decrease in the purchase of new additional server hardware which has also had an added impact on power usage savings. Other capital savings have been made in the area of joint partnership procurement such as the 2 x SAN purchases made in 2011 (approx. 100k saving). Joint partnership ICT project work is also another contributory area for cost avoidance savings where a solution is implemented once and the implementation template is then used across the whole partnership. CenSus ICT will consider where appropriate 3 rd party services in order to determine the cost effectiveness of running a solution in-house or not. This will apply to the ICT services available from Capita on the back of the WSCC and the Public Services Network (PSN). CenSus ICT will continue to use shared ICT staff resources across the partnership which will increase as the standardisation of ICT services increases. Page 6 of 20

7 5.2 Objective 2: Technology Advances and Compliance The CenSus ICT service will continue to update or migrate to new versions of software as dictated by a business requirement, a legislative requirement, to solve a known problem, to solve a future support or incompatibility issue. The CenSus ICT service will continue to replace or upgrade existing hardware as per the ICT industry recommended standard replacement programme or as befits the business requirement. The CenSus ICT service will continue to provide the business support in maintaining any legislative or 3 rd party security compliance rules (Government COCO compliance requirement for connection to the government network in 2013 will be known as the PSN). 5.3 Objective 3: Known Business Requirements The CenSus ICT Service will continue to provide the business with technology solutions as determined through CenSus, Corporate and Service plans which will be presented to the ICT service through the business IT service introduction process. Regular meetings between the ICT service and the business will be held in order that the business can monitor the ICT strategy implementation, discuss potential solutions and make ICT aware of any potential business changes that have an ICT service impact. Some examples of known business requirements are: CenSus - EDRMS ADC/WBC New Ways of Working HDC Members hand held devices MSDC Assist Legal Service with Case Management Replacement system 5.4 Objective 4: Service Improvement The CenSus ICT Service will continue to implement ICT infrastructure changes to enhance the current IC infrastructure and provide the ICT platform to support future CenSus shared services. The CenSus ICT service will continue to utilise centralised and automated software tools across the partnership in the management of the ICT environment for the purpose of being pro-active in dealing with ICT issues, capacity and performance issues and management reporting maintain and improve system availability. To standardise and consolidate ICT infrastructure components leading to reduction in the number of service elements to support, service improvement in fix times and numbers of incident calls being logged. Page 7 of 20

8 6. ICT Infrastructure 6.1 Server rooms The CenSus ICT server room strategy consists of consolidating from 4 to 2 x main server rooms and to have a North (Horsham) South (Worthing) main server room presence providing each other with D/R backup cover. The majority of CenSus partnership shared systems will be run and accessed from Horsham. The majority of the current MSDC systems will be relocated and accessed from Horsham. The consolidation of MSDC systems at Horsham provides MSDC with a more stable and fault tolerant environment as well as lowering power costs. The ADC/WBC partnership as part of the new Ways of Working project is consolidating their systems into the WBC server room. Note at both HDC and MSDC there will still be a requirement for a Comm s room presence to run ICT equipment such as WAN, LAN and a small amount of server equipment deemed necessary to remain on site. 6.2 Hardware CenSus ICT has adopted the VMware server virtualisation product which has been a great success in lowering capital expenditure by lessening the requirement to purchase new physical server equipment. At the same time this technology has introduced several additional service benefits, by speeding up the process of creating new server implementations, disaster recovery capability and inbuilt service availability failover feature. The choice of PC Desktops, laptops, printers, scanners and other mobile devices due to the purchasing preferences of each partner, changes in and technology preferences it has been difficult to set a PC, Printer and mobile device standard other areas such as scanners this hasn t been problem. Equipment such as SAN, LAN, Firewall, Remote access systems where specific support skills are required will be standardised on a single platform (Check Point and Cisco PIX firewall solutions) as they become end of life or as other opportunities arise. The CenSus partnership are looking at the potential implementation of a telephony technology called SIP Trunks which will provide improved telephony integration by allowing different geographical telephone numbers to be pointed direct to telephone systems at a different location i.e. a HDC number can be pointed to be answered at MSDC and vice versa. This enables each authority to retain their current telephony investment but provides a solution for additional partnership working across authorities. 6.3 Software Page 8 of 20

9 Microsoft Enterprise agreements are in place for each of the partnership authorities hence there will be a move towards standardising on Microsoft Windows 7 and MS Office and Exchange 2010 across the partnership in CenSus ICT will continue to standardise on single software products as the opportunity arises, during the course of this strategy a review will be carried out to determine what software is in use across the partnership and to rationalise on specific products i.e. standardise on one desk top publishing software package rather than have many different versions. 6.4 EDRMS Although the CenSus ICT service is not responsible for the specific software support of the Work EDRMS system, the CenSus ICT service is responsible for the infrastructure that the EDRMS system runs on. CenSus ICT will ensure suitable processes and procedures continue to be in place to ensure that the EDRMS environment meet the business requirements. 6.5 Wide Area Network (WAN) Through the Better Together Programme partnership agreement the CenSus plan to migrate existing WAN services to the new Capita supplied WAN service in Due to CenSus project dependencies (ADC/WBC NWOW project) the full migration to the Capita will probably be carried out in several phases. The WAN migration includes Capita becoming the CenSus partnerships new Internet Service Provider (ISP). 6.6 Telephony The CenSus ICT Service is currently investigating SIP trunk technology in order to address the following (the ADC/WBC partnership has already placed an order with Capita): Provide an additional degree of Disaster Recovery backup in the event that the end of life HDC telephone system should fail. Provide Revs and Bens with a service enhancement by improving telephony interconnectivity between partner sites. Provide ADC/WBC with the means to move calls between sites during their period of decamping staff between buildings whilst building work is in progress. SIP trunk technology provides the ability to direct calls for answering to a location that has no dependency on regional dial code. There is a requirement for HDC to replace an end of life telephone system where the options being considered are: replace with a managed telephony service or install a telephone system capable of working in parallel with an existing partners system. Whichever option is chosen there will be an option for HDC to include Contact Centre solution. Page 9 of 20

10 The ADC/WBC partnership as part of its NWOW project is reviewing available telephony options (similar options to HDC). Discussion has taken place between authorities and should the opportunity arise then a joint procurement could be a possibility. 6.7 Local Area Network (LAN) The core HDC LAN equipment is now end of life (9 years old), support for the core LAN equipment has come to an end, the LAN equipment is not capable of supporting any new installations of IP telephony (providing power over Ethernet). The ADC/WBC partnership as part of the NWOW project also has a requirement to change their LAN equipment in order to support the changes happening in their server room consolidation and support for a new IP telephony service and Wireless Networking within its accommodation spaces. The replacement of the LAN equipment by 2 x partners has presented the CenSus ICT service with the opportunity to carry out a single procurement exercise and to standardise on a single manufacturer solution with a purchasing framework in place for other CenSus partners to use. As part of this procurement it is planned to purchase a LAN monitoring software that will be provide the ability to centralised monitoring of the whole of the CenSus LAN environment in order to be proactive in identifying likely problems before they happen and to use as a standardised toolset in fixing problems. It is proposed that during 2013 to replace the MSDC LAN equipment (end of life) and standardise the replacement hardware on the same LAN platform as the other partners. 6.8 Hand Held Devices To evaluate through the use of pilots the business benefit of using hand held devices whilst complying with the COCO security compliance. 6.9 ICT Disaster Recovery The CenSus ICT high level ICT Disaster Recovery (D/R) plan is based on having a North (Horsham) and South (Worthing) server room presence with one providing back up to the other. Currently within the Horsham based server room there are 2 free rack spaces allocated for D/R purposes at Worthing the additional 2 x D/R rack spaces are still to be created but are planned as part of the ADC/WBC partnership New Ways of Working project. Several technologies have already been implemented by ICT that makes the final D/R solution a less complex task to implement i.e. the same SAN technology is in use ready for SAN to SAN data replication between server rooms. The use of the Page 10 of 20

11 server virtualisation software provides for faster and easier recovery of servers between sites. Work was due to complete during 2012 on the disaster recovery solution due to other work load commitments this unlikely to happen until The work still to be completed is as follows:- Scope the CenSus ICT D/R requirements (prioritise recovery of systems, scope how to access to systems, produce recovery plan, scope how the ICT plan interfaces interface into business continuity plans) Build additional space in Worthing server room Purchase any additional ICT infrastructure resources (additional servers, SAN disk, network equipment, standardise tape drives) Complete any outstanding virtualisation of servers virtualise MSDC systems at Horsham Networking expand local networks to other locations i.e. HDC and MSDC to have a presence in Worthing server room. SAN to SAN data replication test and implement Vmware test VMware server recovery across networks Align Commvault backup and recovery The CenSus Revs and Bens service is covered by D/R recovery within 24 hours. Note the more likely failure to be experienced by an authority is from an individual piece of the ICT infrastructure failing. This type of failure has been lessened by the introduction of technologies that give the partnership dual failover or redundancy of parts, backup power supplies and resilient server rooms PSN (Public Services Network) CenSus ICT will continue to monitor the Government s ICT strategy in relation to the PSN and to the services as they become available implementing PSN services will be considered when looking for new technical solutions. The CenSus partners all currently have GCF security compliance to allow them to use the government s secure network service. In 2013 the GCF compliance changes to PSN compliance which the CenSus ICT will adopt comply with, adapting to any new changes as required Help Desk The CenSus ICT Help Desk will be upgraded to the next version in 2012 as part of the release schedule new product features will continue to be monitored and introduced into the ICT service if the benefits significantly improve the ICT service. During 2012 planned service improvement changes will be made to enable the Help Desk staff to make additional first line fixes and to carry out some 2 nd line support tasks. The HDC Building Services now share the Help Desk system with ICT for logging service related calls there is potential that the MSDC building services team will also use the system. Page 11 of 20

12 6.12 ITIL Processes CenSus ICT have established ITIL processes in place for Incident Management and Requests for Fulfilment (work requests), Change Management and Problem Management are to implemented in Staff Resources CenSus ICT uses its ICT staff resources to provide day to day operational support for services including project involvement across the partnership. It is the CenSus Senior ICT Management s aim to restructure the ICT team and align the staff resources more in line with the on-going ICT changes to obtain improved service efficiencies. The proposed ICT restructure will probably include the harmonisation of the ICT staff terms and conditions. In 2013/14 due to the volume of proposed project work it is planned to seek authorisation for 2 x additional resources with one located at HDC and the other at MSDC staff resources at ADC/WBC have already been increased to account for the NWOW project. Page 12 of 20

13 Appendix A. CenSus ICT Strategy Action Plan The four main Objectives of the ICT Strategy Plan are: Objective 1: To reduce operational costs within the ICT service Objective 2: To ensure the CenSus maintain technical and security compliance and compatibility by implementing technology advances Objective 3: To support the CenSus with ICT support in delivering CenSus, Corporate and individual Service plans Objective 4: To provide the CenSus with service improvements that enables and supports the current including any future partnership working service. Note the following list of activities is not limited to but will be added and amended each year.

14 CenSus ICT Infrastructure Strategy Action Plan The following table contains the ICT service strategy action plan for matched against strategy objectives. Year Authority Strategy Deliverable Description Strategy Objective(s) 2012/13 ADC/WBC New Ways of Working solution. The ADC/WBC New Ways of Working Project includes the implementation of the following ICT infrastructure solutions: 3 New wireless network Desk top and mobile device management Windows 7 and MS office 2010 rollout New LAN Replacement printer strategy Server room upgrade Office moves New and interim telephony solutions 2012/13 CenSus Development of the business relationship across the CenSus CenSus ICT to attend individual authority meetings attended and chaired by senior officer representatives. The purpose of the meetings for each authority is to: To have an understanding of and have input into the CenSus ICT strategy ensuring the business strategy is represented. To provide CenSus ICT guidance in submitting I.C.T. capital / revenue project bids. To have an ICT overview of any submitted projects from within the local authority. 3 Page 14 of 20

15 To discuss corporate matters where there is an ICT impact. To ensure opportunities for partnership working are recognised and taken where appropriate. To review the day to day operational CenSus ICT service. 2012/13 Census MS Exchange 2010 upgrade and implementation of a new CenSus Service MS Exchange system To consolidate on Microsoft Exchange 2010 across the CenSus partnership and create a separate CenSus system to enable the current CenSus services to collaborate more effectively /13 Census 2012/13 CenSus 2012/13 CenSus Data archiving and backup strategy PC Desktop and mobile device management solution Network monitoring solution Review the partnerships future data storage requirements and produce a roadmap for archiving and future backup strategy. To implement a solution for a standard approach across the CenSus partnership for the deployment of applications across the CenSus partnership. The final solution will provide efficiencies by reducing the number of ways applications are currently being rolled out and provide service improvement by speeding up the deployment of applications. The initial work is being carried out by ADC/WBC as part of their New Ways of Working project which will form the template for all other partnership sites. To implement a partnership wide network monitoring solution to enable the proactive monitoring of systems status and events to prevent or minimise failures if they occur this solution is being implemented as part of the HDC and WBC new LAN implementation projects /13 CenSus ICT disaster recovery To produce a road map for the future implementation of a 3 Page 15 of 20

16 consultancy partnership disaster recovery solution. Telecoms (Sip Trunks) solution 2012/13 CenSus 2012/13 CenSus 2012/13 CenSus 2012/13 CenSus Replace current WAN solution Disaster recovery implementation CenSus core network switch upgrade To implement SIP trunks (Capita supplied service) across all partners in order to provide an improved telephony solution for the CenSus Revs and Bens service, reduced telephony costs, provide HDC with a backup solution in the event of a telephone system failure, and to provide the ADC/WBC with a solution to move telephone numbers as part of their New ways of Working project. Migration of the CenSus partners to the WSCC/Capita WAN solution. The solution being an enabler for other partnership working across West Sussex, CenSus reduced costs for internet access and WAN services, an enabler for future PSN services take up. To implement a disaster recovery solution based on using the server rooms at Horsham and Worthing providing reciprocal arrangements. To upgrade the CenSus LAN equipment in preparation for the move of the MSDC Server equipment to Horsham and for the disaster recovery requirements between Horsham and Worthing server rooms. 2012/13 CenSus CenSus ICT staff restructure The implementation of a new CenSus ICT staff structure /13 CenSus New ITIL Processes Implement Change and Problem management process /13 CenSus Upgraded CenSus ICT Help Upgrade CenSus ICT Help Desk to latest release 2 Desk 2012/13 CenSus Installation of the new EV To provide support to the CenSus Revs and Bens service in 3 Academy system the upgrade the Academy new EV system. 2012/13 HDC HDC server room HDC have now moved all of their server equipment to the WSCC Horsham based server room a new comm s room is being built to house ICT equipment remaining within the Page 16 of 20

17 HDC park North offices. 2012/13 HDC New LAN Equipment HDC is in the process of replacing their LAN equipment in order to replace end of life equipment and to ensure the new equipment is capable of supporting a new telephone service. HDC are carrying out a joint procurement exercise with WBC in order to set up a framework agreement for all partners. The scope of this project also includes the implementation of a CenSus wide network monitoring tool. 2012/13 HDC/MSDC Bulk of MSDC servers virtualised at Horsham To move specific MSDC ICT server room equipment Horsham for the purpose of lowering MSDC power costs, providing a more resilient server room facility and part of the CenSus D/R plan. Note this does not mean the closure of the MSDC server room as it will still be required to house network equipment and some locally required servers. 2012/13 HDC/MSDC archiving Implement an archiving business solution for HDC and MSDC this work will be picked up as part of the CenSus MS Exchange 2010 project. 2012/13 MSDC 20 to 30 PC s replaced Annual PC replacement rollout programme /13 MSDC Eliminate SQL 2000 Upgrade SQL 2000 implementations to SQL /14 ADC/WBC Completion of New Ways of Working Project 2013/14 ADC/WBC Infrastructure Replacement Programme Completion of the New Ways of Working Project Desk top and mobile device management Windows 7 and MS office 2010 rollout Replacement printer strategy New telephony solution Continuous replacement of ICT infrastructure as required or as age/decrepitude dictates. This includes servers, desktops, laptops, firewalls, UPS and cabling. 2013/14 CenSus Reduced internet security Review and consolidate internet security products in order 1 operational costs to reduce costs. 2013/14 CenSus Trial of Red Hat Linux To implement a trial of Red Hat Linux for the purpose of to 4 Page 17 of 20

18 2013/14 CenSus 2013/14 CenSus MS SQL 2012 Strategy Integrated cross partnership backup and recovery solution moving the Academy Revs and Bens system to a more cost efficient platform in 2014/15. The 2013/14 trial will be run using the HDC Housing system. Review the CenSus ICT partnership regarding the 2 implementation and upgrade to MS SQL Integrate Commvault across the partnership 4 Additional SAN Capacity Review and expand SAN capacity /14 CenSus 2013/14 HDC Rollout of Windows 7 and upgrade to Microsoft Office 2010 Upgrade from Windows XP and full rollout of MS Office 2010 in preparation of the withdrawal of Windows 7 support in April 2014 includes new Desk top and laptop PC rollout. 2013/14 HDC Members IPADS Members IPADS rollout dependency on the 2012 trial /14 HDC New telephone service Either installation of a system or purchase of a managed 2 solution. 2013/14 HDC Telephony Contact Centre To provide a contact centre technology solution /14 MSDC 20 to 30 PC s replaced Annual PC replacement rollout programme /14 MSDC Wireless installed within To install a wireless network solution to cover in-scope 3 meeting rooms meeting rooms 2013/14 MSDC Rollout of Windows 7 and upgrade to Microsoft Office 2010 Upgrade from Windows XP and full rollout of MS Office 2010 in preparation of the withdrawal of Windows 7 support in April 2014 utilising existing stock of PC s /14 MSDC Replaced end of life LAN switches 2013/14 MSDC Increased Storage Server upgrade 2013/14 MSDC Replacement of old digital / analogue handsets with VOIP telephone handsets Replacement of MSDC LAN switches 2 Increase storage server capacity invest in new NAS storage. Replace old digital / analogue handsets with VOIP telephone handsets 2014/15 CenSus Application review of all Review application software usage across the partnership Page 18 of 20

19 apps. and where applicable in conjunction with the business with a view to consolidating the number of applications and reducing costs. 2014/15 CenSus Additional SAN Capacity Review and expand SAN capacity /15 CenSus Academy system running on a more cost efficient infrastructure platform (Red Hat Linux). To move the Academy Revs and Bens from the current SUN Solaris system onto a Red Hat Linux system. 2014/15 MSDC 20 to 30 PC s replaced Annual PC replacement rollout programme Page 19 of 20

20 Appendix B Glossary of Terms DMZ Demilitarised Zone for security purposes i.e. attack from the internet, it is the part of a network which has been sectioned off from the core internal network to contain ICT services such as public facing applications. GCSx - Government Connect Secure Extranet is the governments secure private Wide-Area Network (WAN) which enables secure interactions between connected Local Authorities and organisations this network is being superseded in 2013 by the PSN (Governments Public Services Network). LAN Local Area Network The local connectivity from the user desk to the computer room where connections to the WAN are made SAN Storage Area Network A shared resource (disks) for the efficient storage of data. A SAN is also a key requirement for server virtualisation technologies such as VMware, PC desk top virtualisation and ICT disaster recovery (data replication between SANs). Server Farm is a group of servers required for running a service such as Citrix, Vmware. Telecoms applies to physical telephone systems used within the partnership. Increasingly telecoms are supplied using computer applications and network (VoiP voice over IP) and this approach will impact at some point on the CenSus councils. UPS Uninterruptable Power Supply, this device is essentially a battery backup for connected systems in the event of power supply blackout or brownout. Typically used in Data Centres and Network closets to maintain systems availability, e.g. Voice over IP telephony. Vmware Vmware is a software product that can be used to create many virtual servers on a physical server. The benefit of using this technology is the reduction in the number of physical servers required, the power saved by having less servers, efficiencies with the process in building new virtual servers and the benefits of VMware give in terms of ICT disaster recovery and server clustering system availability. WAN - Wide Area Networking are the physical data network links connecting the partnerships buildings along which user s access data stored at other remote locations.

ICT Strategy 2010-2013

ICT Strategy 2010-2013 ICT Strategy 2010-2013 If you would like to receive this publication in an alternative format (large print, tape format or other languages) please contact us on 01832 742000. East Northamptonshire Council

More information

IT Strategy 2013 2017

IT Strategy 2013 2017 IT Strategy 2013 2017 V3.2 August 2013 Contents Part I Context Drivers Workplace Strategy Benefits of the Strategy Contents Part II Business Strategy Strategic Themes: Strong Line of Business Applications

More information

Karen Winter Service Manager Schools and Traded Services 01823 355267 KWinter@somerset.gov.uk

Karen Winter Service Manager Schools and Traded Services 01823 355267 KWinter@somerset.gov.uk Somerset Services to Education Providers 2014-2015 SOUTHWEST ONE TECHNOLOGY SERVICES Service Provider: Southwest One Service Category: Academy Schools - Chargeable Contact: Karen Winter Service Manager

More information

EAST AYRSHIRE COUNCIL CABINET. 16 th June 2010. 2010 / 11 to 2012 / 13 INFORMATION TECHNOLOGY SERVICES CAPITAL EXPENDITURE PROGRAMME

EAST AYRSHIRE COUNCIL CABINET. 16 th June 2010. 2010 / 11 to 2012 / 13 INFORMATION TECHNOLOGY SERVICES CAPITAL EXPENDITURE PROGRAMME EAST AYRSHIRE COUNCIL CABINET 16 th June 2010 2010 / 11 to 2012 / 13 INFORMATION TECHNOLOGY SERVICES CAPITAL EXPENDITURE PROGRAMME Report by Executive Director of Finance & Corporate Support 1. PURPOSE

More information

Angus Council Corporate IT Strategy November 2012

Angus Council Corporate IT Strategy November 2012 Angus Council Corporate IT Strategy November 2012 Contributors: Neil Munro Hugh Robertson Craig Clement Alastair Wilson John Pearson Stewart Ball Les Hutchinson Gordon Fenton Steve Roud Corporate Services

More information

Infrastructure Support Engineer Job Profile

Infrastructure Support Engineer Job Profile Infrastructure Support Engineer Job Profile About the HCPC The Health Professions and Care Council (HCPC) is the regulator of 16 different health and care professions, set up to protect the public. To

More information

Efficiency Scrutiny Committee 16 th September 2014 IT - Scrutiny of the Service Review process and viability of options for change

Efficiency Scrutiny Committee 16 th September 2014 IT - Scrutiny of the Service Review process and viability of options for change Efficiency Scrutiny Committee 16 th September 2014 IT - Scrutiny of the Service Review process and viability of options for change For Decision Member Champion(s): Cllr A Alford, Corporate - Director:

More information

Swansea University. ICT Infrastructure Strategic Plan: 2015 2017

Swansea University. ICT Infrastructure Strategic Plan: 2015 2017 Swansea University ICT Infrastructure Strategic Plan: 2015 2017 Context ICT is essential for the University to achieve its ambitious expansion plans and to operate on a day today basis. IT underpins our

More information

PAAS Public Sector Managed Services

PAAS Public Sector Managed Services Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents

More information

INFRASTRUCTURE ARCHITECTURE BLUEPRINT

INFRASTRUCTURE ARCHITECTURE BLUEPRINT INFRASTRUCTURE ARCHITECTURE BLUEPRINT MESYUARAT PENGURUS-PENGURUS ICT SEKTOR AWAM BIL.3 TAHUN 2010 26 Oktober 2010 BERSAMA MELAKSANA TRANSFORMASI Table of Content Introduction Current Environment Overview

More information

Telecoms: Migration to the Cloud?

Telecoms: Migration to the Cloud? Telecoms: Migration to audit consulting strategy management integration implementation support Author Jonathan Sharp Sales & Marketing Director Britannic Technologies Telecoms: Migration to Realise the

More information

Announcing the product launch of a Mitel Virtual Mitel Communication Director (Virtual MCD)

Announcing the product launch of a Mitel Virtual Mitel Communication Director (Virtual MCD) Announcing the product launch of a Mitel Virtual Mitel Communication Director (Virtual MCD) In today's global economy, businesses are - more than ever - looking to reduce capital and operating expenses.

More information

Newark & Sherwood District Council

Newark & Sherwood District Council Newark & Sherwood District Council ICT Strategy 2007 2011 Version: 1.0 Page 1 of 47 ICT STRATEGY INDEX Executive Summary 1 1. ICT Strategy Introduction 9 2. Corporate aims & objectives for ICT 10 3. Corporate

More information

POSITION DESCRIPTION. Permanent Full-time 38 hours per week

POSITION DESCRIPTION. Permanent Full-time 38 hours per week Vacancy Reference Number: SQ142/11 Closing Date: 5:00pm, 14 th December 2011 POSITION DESCRIPTION Title Location Status Classification Information Infrastructure Services Officer Corporate Office Permanent

More information

What are Hosted Desktops?

What are Hosted Desktops? Hosted Desktops An introduction to Hosted Desktops from Your Office Anywhere Hosted Desktops from Your Office Anywhere provide Flexibility, Reliability and Security and offer genuine cost savings against

More information

What are the benefits of Cloud Computing for Small Business?

What are the benefits of Cloud Computing for Small Business? Cloud Computing A Small Business Guide. Whilst more and more small businesses are adopting Cloud Computing services, it is fair to say that most small businesses are still unsure of what Cloud Computing

More information

Information Services Strategy 2011-2013

Information Services Strategy 2011-2013 Information Services Strategy Issue 1 1 Introduction The States of Jersey public sector is facing significant pressure for efficiencies and savings. This has created the context to take a fresh look at

More information

Expert. Trusted. Effective. IT managed services tailored to you. From Modern Networks.

Expert. Trusted. Effective. IT managed services tailored to you. From Modern Networks. Expert. Trusted. Effective. IT managed services tailored to you. From Modern Networks. A Complete End-to-End Portfolio Established in 1999, Modern Networks is a managed service provider helping clients

More information

Determine dates with you telecom suppliers so that the new office is online before your move for both Phones and Data connections.

Determine dates with you telecom suppliers so that the new office is online before your move for both Phones and Data connections. IT Office Move - Tips and Check List: Office IT Move Plan Introduction: If you are moving to a New Office and/or Data Center (Cloud), or if this is also a Colocation exercise please note this is a basic

More information

Guardian365. Managed IT Support Services Suite

Guardian365. Managed IT Support Services Suite Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service

More information

Virtual Server Hosting Service Definition. SD021 v1.8 Issue Date 20 December 10

Virtual Server Hosting Service Definition. SD021 v1.8 Issue Date 20 December 10 Virtual Server Hosting Service Definition SD021 v1.8 Issue Date 20 December 10 10 Service Overview Virtual Server Hosting is InTechnology s hosted managed service for virtual servers. Our virtualisation

More information

ICT Strategy Appendix B

ICT Strategy Appendix B Page 1 of 10 ICT Appendix B Information Technology Detailed Approach Data Centres DBC have invested significantly in the use of two data centres: the primary data centre is in Amersham (Buckinghamshire

More information

Oxford City Council ICT Strategy 2015 2018

Oxford City Council ICT Strategy 2015 2018 Oxford City Council ICT Strategy 2015 2018 1 Contents 2 Overview... 2 3 OCC Business Drivers... 2 4 ICT Principles... 3 4.1 Business Requirements... 3 4.2 Information Management... 3 4.3 Applications...

More information

Data Center Transformation into a Dynamic Cloud, Service-Oriented Delivery Center

Data Center Transformation into a Dynamic Cloud, Service-Oriented Delivery Center Data Center Transformation into a Dynamic Cloud, Service-Oriented Delivery Center Start thinking differently about infrastructure 1 Member of Info-Quest Group Info-Quest established 1981 Listed in the

More information

ICT Category Sub Category Description Architecture and Design

ICT Category Sub Category Description Architecture and Design A A01 Architecture and Design Architecture and Design Enterprise & Business Architecture A02 Architecture and Design Information Architecture A03 Architecture and Design Solution Architecture B Benchmarking

More information

PLANNING & IMPLEMENTING VOICE over IP

PLANNING & IMPLEMENTING VOICE over IP PLANNING & IMPLEMENTING VOICE over IP By Harry Forbes Chief Technology Officer Nexans Intelligent Enterprise Solutions White Paper Nexans Cabling Solutions August 2005 Introduction Planning and implementing

More information

Agenda Item No.6 (j) DERBYSHIRE COUNTY COUNCIL CABINET. Report of the Director of Transformation

Agenda Item No.6 (j) DERBYSHIRE COUNTY COUNCIL CABINET. Report of the Director of Transformation DERBYSHIRE COUNTY COUNCIL CABINET 26 th September 2012 Report of the Director of Transformation Agenda Item No.6 (j) INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) STRATEGY Purpose of Report To seek Cabinet

More information

INFORMATION TECHNOLOGY STRATEGIC PLAN - 2011-2015

INFORMATION TECHNOLOGY STRATEGIC PLAN - 2011-2015 INFORMATION TECHNOLOGY STRATEGIC PLAN - 2011-2015 This page has been left deliberately blank TABLE OF CONTENTS 1. Introduction... 1 2. Background... 1 2.1. About the office... 1 2.2. Current ICT Environment...

More information

National Infrastructure Group

National Infrastructure Group Document Control Document Title Infrastructure Standard Version 1.1 Owner National Infrastructure Group Author Paul McLaren, paul.mclaren@nhs.net, 0788 184 0763 Created date 5 th August 2013 Compliance

More information

Manchester City Council Report for Resolution

Manchester City Council Report for Resolution Manchester City Council Report for Resolution Report to: Finance Scrutiny Committee 23 July 2015 Subject: ICT Update Report of: Deputy City Treasurer, Interim CIO, ICT Summary The Committee has requested

More information

AdvancedHosting SM Solutions from SunGard Availability Services

AdvancedHosting SM Solutions from SunGard Availability Services AdvancedHosting SM Solutions from SunGard Availability Services A SINGLE POINT OF CONTACT A COMPLETE MANAGED SERVICES SOLUTION Higher levels of availability Continuous investment in people, technology

More information

IT Enterprise Services

IT Enterprise Services IT Enterprise Services Capita Virtual Workplace Agility & reliability for your future workplace Balancing freedom & control Virtual working is essential and you know the virtual workplace is possible.

More information

Service Specification. ICT Support 2014/2015

Service Specification. ICT Support 2014/2015 Service Specification ICT Support 2014/2015 1 Contents: ICT Service Specification... 3 Contract Options... 3 Additional Consultancy Days... 5 ICT Projects... 5 Service Desk Service... 7 Service Desk Priority

More information

Your complete guide to Cloud Computing

Your complete guide to Cloud Computing Your complete guide to Cloud Computing 1 Doc V1.0 Dec 2013 Table of Contents Hosted Desk- 3 The Cloud and Cloud Computing... 4 The benefits of Cloud Solutions 6 The Cloud is Growing - Rapidly 7 Resolving

More information

www.cadline.co.uk www.midastechnology.co.uk Page 1 of 5

www.cadline.co.uk www.midastechnology.co.uk Page 1 of 5 Page 1 of 5 Support Are you confident that you have all eventualities covered and that your current IT support provider can handle all of your issues? Are you frustrated with your application supplier

More information

Transforming public services in Scotland Value Added Services

Transforming public services in Scotland Value Added Services Transforming public services in Scotland Value Added Services Maximising your investment in SWAN Dedicated to connecting Scotland The Scottish Wide Area Network (SWAN) is the only secure network available

More information

Mistral Hosted PBX. The future of business phone systems

Mistral Hosted PBX. The future of business phone systems Mistral Hosted PBX The future of business phone systems Tel: 0870 751 6300 Web: www.mistral.net Mistral HOSTED PBX is a revolutionary futureproof way of implementing your office or enterprise phone system.

More information

JOB DESCRIPTION CONTRACTUAL POSITION

JOB DESCRIPTION CONTRACTUAL POSITION Ref #: IT/P /01 JOB DESCRIPTION CONTRACTUAL POSITION JOB TITLE: INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SECURITY SPECIALIST JOB SUMMARY: The incumbent is required to provide specialized technical

More information

Bridged Apps: specialise in the deployment of many well known apps, as well as building customer made apps, websites, and SEO.

Bridged Apps: specialise in the deployment of many well known apps, as well as building customer made apps, websites, and SEO. Bridging The Gap Bridged Group is the Strategic partner of The Telstra Business Centre and Telstra Store. We are a Telstra Preferred Cloud Partner with over 35 years of experience between our senior staff

More information

Service description RFL Virtual Data Centre

Service description RFL Virtual Data Centre Service description RFL Virtual Data Centre IaaS G-Cloud 6 1 Contents Overview... 3 Highlights... 3 Description... 3 Use cases... 3 Use cases... 5 Use cases... 5 Pricing... 5 Information assurance... 5

More information

Documentation for data centre migrations

Documentation for data centre migrations Documentation for data centre migrations Data centre migrations are part of the normal life cycle of a typical enterprise. As organisations expand, many reach a point where maintaining multiple, distributed

More information

City of Coral Gables

City of Coral Gables City of Coral Gables Information Technology Department IT TECHNICAL SUPPORT DIVISION Infrastructure Upgrade Plan Systems, Applications, Network, and Telecommunications Infrastructure OVERVIEW Last revision:

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

Cohesion Managed Services

Cohesion Managed Services Cohesion It is s objective to deliver, through its Cohesion managed & hosted services portfolio, the kind of business cohesion that IT managers dream of, but never imagine they can afford. The services

More information

REDCENTRIC INFRASTRUCTURE AS A SERVICE SERVICE DEFINITION

REDCENTRIC INFRASTRUCTURE AS A SERVICE SERVICE DEFINITION REDCENTRIC INFRASTRUCTURE AS A SERVICE SERVICE DEFINITION SD021 V2.2 Issue Date 01 July 2014 1) OVERVIEW Redcentric s Infrastructure as a Service (IaaS) enables the to consume server, storage and network

More information

BRENT COUNCIL IT STRATEGY 2010-13

BRENT COUNCIL IT STRATEGY 2010-13 BRENT COUNCIL IT STRATEGY 2010-13 Contents 1 Introduction... 2 2 Empowering our customers... 3 2.1 Client Index... 3 2.2 Customer contact... 3 3 Tools for the Job... 4 3.1 Printing and scanning... 4 3.2

More information

Post: Infrastructure Team Leader Region/Dept: Information Technology Location: Horsham

Post: Infrastructure Team Leader Region/Dept: Information Technology Location: Horsham Southern Housing Group Job Description IT005 Post: Infrastructure Team Leader Region/Dept: Information Technology Location: Horsham Purpose of Post: To manage the day-to-day operation of the Infrastructure

More information

Managed Hosted IP Telephony Services shared services for Government One Network. One Planet. Infinite Possibilities.

Managed Hosted IP Telephony Services shared services for Government One Network. One Planet. Infinite Possibilities. Managed Hosted IP Telephony Services shared services for Government One Network. One Planet. Infinite Possibilities. www.globalcrossing.com Managed Hosted IP Telephony Services Government organisations

More information

An introduction to Hosted SQL database applications

An introduction to Hosted SQL database applications Hosted SQL Server From Your Office Anywhere Cloud hosting applications that require SQL server not only gives you the flexibility to run your application from anywhere, but also provides genuine cost savings

More information

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition

Involve Cloud Video Conferencing Service. VC:me (Video Conferencing: made easy) Service Definition Involve Cloud Video Conferencing Service VC:me (Video Conferencing: made easy) Service Definition Contents 1. Service Overview... 3 Reservations Service... 4 Endpoint Management... 4 Reporting... 4 Testing...

More information

Our Cloud Offers You a Brighter Future

Our Cloud Offers You a Brighter Future Our Cloud Offers You a Brighter Future Qube Global Software Cloud Services are used by many diverse organisations including financial institutions, international service providers, property companies,

More information

Call: 08715 900800. Disaster Recovery/Business Continuity (DR/BC) Services From VirtuousIT

Call: 08715 900800. Disaster Recovery/Business Continuity (DR/BC) Services From VirtuousIT Disaster Recovery/Business Continuity (DR/BC) Services From VirtuousIT The VirtuousIT DR/BC solution is designed around RecoveryShield from Thinking SAFE. The service includes a local backup appliance

More information

TECHNOLOGY PLAN SUMMARY

TECHNOLOGY PLAN SUMMARY IV. TECHNOLOGY PLAN SUMMARY The Oklahoma City Metropolitan Area Public Schools (OCMAPS) Technology Plan serves as a guide for OCMAPS funding of technology into the Oklahoma City Public School District

More information

61 Westminster Bridge Road, London, SE1 7HT Post holder may be required to work at other locations.

61 Westminster Bridge Road, London, SE1 7HT Post holder may be required to work at other locations. Job description Job Title: Location: Network Services Engineer 61 Westminster Bridge Road, London, SE1 7HT Post holder may be required to work at other locations. Grade: APT&C 34-37 Staff will normally

More information

ICT INFRASTRUCTURE UPGRADE PROGRAMME

ICT INFRASTRUCTURE UPGRADE PROGRAMME Report Asset Management 21 October 2004 I1 ICT INFRASTRUCTURE UPGRADE PROGRAMME 1. Purpose of Report To propose a programme of investment necessary to update our ICT infrastructure, making it fit for purpose

More information

Sagari Ltd. Service Catalogue and Service Level Agreement For Outsource IT Services

Sagari Ltd. Service Catalogue and Service Level Agreement For Outsource IT Services Sagari Ltd Service Catalogue and Service Level Agreement For Outsource IT Services Managed Services Service Level Agreement 1 Introduction This Service Catalogue and Service Level Agreement (SLA) constitutes

More information

Next Generation NAS: A market perspective on the recently introduced Snap Server 500 Series

Next Generation NAS: A market perspective on the recently introduced Snap Server 500 Series Next Generation NAS: A market perspective on the recently introduced Snap Server 500 Series ABSTRACT In February 2006, Snap Server announced the 500 Series of Networked Attached Storage systems as well

More information

GLOSSARY OF TECHNICAL TERMS

GLOSSARY OF TECHNICAL TERMS This glossary contains explanations of certain terms, definitions and abbreviations used in this prospectus in connection with our Group and our business. The terms and their meanings may not correspond

More information

AUGUSTA TECHNICAL COLLEGE INFORMATION TECHNOLOGY PLAN

AUGUSTA TECHNICAL COLLEGE INFORMATION TECHNOLOGY PLAN AUGUSTA TECHNICAL COLLEGE INFORMATION TECHNOLOGY PLAN 2014-2016 Table of Contents Information Technology Plan Table of Contents Mission Statement Current Capabilities Future Plans How to get there AUGUSTA

More information

Service Schedule 2 MS Lync Terms & Conditions v1.0

Service Schedule 2 MS Lync Terms & Conditions v1.0 Service Schedule 2 MS Lync Terms & Conditions v1.0 Overriding provisions All quotations are made and all orders are accepted subject to these conditions ( these Schedule Terms ) and our Active Support

More information

Project closure form

Project closure form Programme Management Office Project closure form Project or Work Plan title: Document owner: AD expansion CBS Anthony Cunningham Document Control Date Version Changed by Reasons for Change v0.1 Distribution

More information

Technology Services Division Infrastructure Major Deliverables by Calendar Year

Technology Services Division Infrastructure Major Deliverables by Calendar Year Technology Services Division Infrastructure Major Deliverables by Calendar Year Year 2002 Network INFRASTRUCTURE Green Screen Technology DELIVERABLES Migrated courthouse network devices to Multi-Protocol

More information

Manchester City Council Report for Information. Report to: Resource and Governance Overview and Scrutiny Committee - 15 December 2011

Manchester City Council Report for Information. Report to: Resource and Governance Overview and Scrutiny Committee - 15 December 2011 Manchester City Council Report for Information Report to: Resource and Governance Overview and Scrutiny Committee - 15 December 2011 Subject: Report of: Data Centre Provisioning Project City Treasurer

More information

Cloud Computing Services

Cloud Computing Services Cloud Computing Services Thinking About Moving to the Cloud? How you get to the cloud is as important as being there, because being in the cloud isn t enough. Your access needs to be synced with your overall

More information

Kingston Communications Virtualisation Platforms

Kingston Communications Virtualisation Platforms Kingston Communications Virtualisation Platforms The KC Managed Server is architected to provide a dedicated server based on the hugely successful VMWare platform. By using the Enterprise version of VMware

More information

CENSUS JOINT COMMITTEE (CENTRAL SUSSEX PARTNERSHIP) 21 st June 2013

CENSUS JOINT COMMITTEE (CENTRAL SUSSEX PARTNERSHIP) 21 st June 2013 CENSUS JOINT COMMITTEE (CENTRAL SUSSEX PARTNERSHIP) 21 st June 2013 Present: Councillor Helena Croft, Horsham District Council Tom Crowley, Chief Executive, Horsham District Council Tim Delany, Head of

More information

Introduction. Price model and service level. Structure of the service

Introduction. Price model and service level. Structure of the service Introduction IP-Only provides a service called Virtual Server in which the customer receives server capacity accessed through IP-Only s communications services. This type of service is also called cloud

More information

2012 Countywide IT Environment Questionnaire

2012 Countywide IT Environment Questionnaire 2012 Countywide IT Environment Questionnaire Unless otherwise specified, please answer questions with data as of January 23, 2012. Respondent Information Department Name: Name of the person completing

More information

G Cloud Service Description Premier SIP Trunk Software as a Service October 2015

G Cloud Service Description Premier SIP Trunk Software as a Service October 2015 G Cloud Service Description Premier SIP Trunk Software as a Service October 2015 Premier Choice Telecom has been a trusted provider of communications solutions for businesses for over 15 years. Our clients

More information

Virtual Fax Server Solutions. White Paper March 2010

Virtual Fax Server Solutions. White Paper March 2010 Virtual Fax Server Solutions White Paper March 2010 2 Virtual Fax Server Solutions Contents Overview... 3 Virtual Fax Server... 4 Dynamic Sizing of Fax Services... 6 Disaster Recovery... 6 3 Virtual Fax

More information

Virtualization of CBORD Odyssey PCS and Micros 3700 servers. The CBORD Group, Inc. January 13, 2007

Virtualization of CBORD Odyssey PCS and Micros 3700 servers. The CBORD Group, Inc. January 13, 2007 Virtualization of CBORD Odyssey PCS and Micros 3700 servers January 13, 2007 61 Brown Road Ithaca, NY 14850 (607) 257-2410 Document Revision: 2 Last revised: January 13, 2007 Changes are periodically made

More information

NOS for Network Support (903)

NOS for Network Support (903) NOS for Network Support (903) November 2014 V1.1 NOS Reference ESKITP903301 ESKITP903401 ESKITP903501 ESKITP903601 NOS Title Assist with Installation, Implementation and Handover of Network Infrastructure

More information

What is the Cloud and Saas? Introducing the Cloud and its Benefits

What is the Cloud and Saas? Introducing the Cloud and its Benefits Powerful Cloud based Accounting Software for Mid-Sized Businesses including Multiple Company Consolidation. What is the Cloud and Saas? Introducing the Cloud and its Benefits The Cloud refers to the practice

More information

VoIP Survivor s s Guide

VoIP Survivor s s Guide VoIP Survivor s s Guide Can you really save $, improve operations, AND achieve greater security and availability? Presented by Peggy Gritt, Founder and CEO of the VoIP A non-biased organization for the

More information

DOING BUSINESS IN THE CLOUD

DOING BUSINESS IN THE CLOUD DOING BUSINESS IN THE CLOUD APPLICATIONS INFRASTRUCTURE EXPERTISE WHY CODESTONE? Codestone is a leading virtualisation specialist and as such we have a wealth of experience in migrating our clients from

More information

Technical Support Engineer. Job Description.

Technical Support Engineer. Job Description. Technical Support Engineer. Job Description. CONTENTS 1. Reporting to 3 2. Scope of role 3 3. Main responsibilities 3 4. Key skills and experience 4 5. Key behaviours 5 2015 Fresh Egg Limited 2 This job

More information

The benefits of Cloud Computing

The benefits of Cloud Computing WHITE PAPER The benefits of Cloud Computing by Richard Ferriman, CEO (UK) of appichar Ltd The boom in Cloud computing over the past few years has led to a situation that is common to many innovations and

More information

Introduction. Our Services

Introduction. Our Services Introduction RCMT IT Solutions is a global provider of Custom Software, Infrastructure Technology and Managed Solutions. Offering extensive consulting expertise and professional mastery of the latest technologies,

More information

e2e Managed Customer Private Cloud Infrastructure Service Definition Document

e2e Managed Customer Private Cloud Infrastructure Service Definition Document e2e Managed Customer Private Cloud Infrastructure Service Definition Document Overview A range of Private Cloud infrastructure managed services where the customer buys or already owns the physical equipment

More information

There are 82 million square ft of data centre space in the UK... We own one of the largest data centre networks...

There are 82 million square ft of data centre space in the UK... We own one of the largest data centre networks... There are 82 million square ft of data centre space in the UK... We own one of the largest data centre networks... C4L is the 12th fastest C4L is growing the 12th IT fastest growing IT technology technology

More information

Remote Infrastructure Support Services & Managed IT Services

Remote Infrastructure Support Services & Managed IT Services Remote Infrastructure Support Services & Managed IT Services Remote Desktop Services are designed to optimize the customers IT resource utilization and provide a standardized end-user environment. The

More information

Scotland s Digital Future: Scottish Public Sector Data Centre Virtualisation Guidance

Scotland s Digital Future: Scottish Public Sector Data Centre Virtualisation Guidance Scotland s Digital Future: Scottish Public Sector Data Centre Virtualisation Guidance 1 Contents Introduction... 3 Who is the guidance aimed at?... 3 Wider strategic principles... 4 What is virtualisation?...

More information

MFX SYSTEMS. IT Support Services. MFX Systems is our IT and technology division. MTS is a professional, leading-edge IT company that provides:-

MFX SYSTEMS. IT Support Services. MFX Systems is our IT and technology division. MTS is a professional, leading-edge IT company that provides:- MFX SYSTEMS MFX Systems is our IT and technology division. MTS is a professional, leading-edge IT company that provides:- Support solutions including a helpdesk and support team. IP telephone systems New

More information

Maximiser OS Platforms. SpliceCom. Britain s leading developer of telephone systems

Maximiser OS Platforms. SpliceCom. Britain s leading developer of telephone systems Maximiser OS Platforms SpliceCom Britain s leading developer of telephone systems SpliceCom Systems The wide range of unique, field proven business telephony solutions available from SpliceCom allows you

More information

VDI can reduce costs, simplify systems and provide a less frustrating experience for users.

VDI can reduce costs, simplify systems and provide a less frustrating experience for users. 1 INFORMATION TECHNOLOGY GROUP VDI can reduce costs, simplify systems and provide a less frustrating experience for users. infor ation technology group 2 INFORMATION TECHNOLOGY GROUP CONTENTS Introduction...3

More information

CROSS PLATFORM AUTOMATIC FILE REPLICATION AND SERVER TO SERVER FILE SYNCHRONIZATION

CROSS PLATFORM AUTOMATIC FILE REPLICATION AND SERVER TO SERVER FILE SYNCHRONIZATION 1 E N D U R A D A T A EDpCloud: A File Synchronization, Data Replication and Wide Area Data Distribution Solution CROSS PLATFORM AUTOMATIC FILE REPLICATION AND SERVER TO SERVER FILE SYNCHRONIZATION 2 Resilient

More information

Technology Review Feedback Vale of Glamorgan Council

Technology Review Feedback Vale of Glamorgan Council Technology Review Feedback Vale of Glamorgan Council Audit year: Annual Improvement Assessment 2011 Issued: October 2011 Document reference: 538A2011 Status of report The person who delivered the work

More information

WINSCRIBE HARDWARE SPECIFICATIONS

WINSCRIBE HARDWARE SPECIFICATIONS WINSCRIBE HARDWARE SPECIFICATIONS Technology Overview proposes centralization of resources by providing a networked solution that fits into the existing framework of your server environment with minimal

More information

Xerox Print Monitoring Service (XPMS)

Xerox Print Monitoring Service (XPMS) Xerox Print Monitoring Service (XPMS) Service Description G-Cloud : Lot 3 : Software as a Service (SaaS) April 2014 Version 1.0 2014 Xerox Corporation. All rights reserved. Xerox and Xerox and Design are

More information

Presented By: Daniel Chetty d.chetty@ninesharp.co.uk 01628 771 811

Presented By: Daniel Chetty d.chetty@ninesharp.co.uk 01628 771 811 Candidate Name: Raymond - 145175 Job Applied For: Availability: Key Skills: 1 st /2 nd Line Support Interview: Immediate Start: immediate An experienced IT professional with a proven track record of supporting

More information

Secondary School 1/04/2015. ICT Service Specification by: Andrea Warburton ONE IT SERVICES AND SOLUTIONS

Secondary School 1/04/2015. ICT Service Specification by: Andrea Warburton ONE IT SERVICES AND SOLUTIONS 1/04/2015 Secondary School ICT Service Specification by: 1 Andrea Warburton ONE IT SERVICES AND SOLUTIONS SERVICE SPECIFICATION One IT Services and Solutions offer a one stop shop ICT support service,

More information

Council, 6 February 2014. IT Report. Executive summary and recommendations. Introduction

Council, 6 February 2014. IT Report. Executive summary and recommendations. Introduction Council, 6 February 2014 IT Report Executive summary and recommendations Introduction The report sets out the main activities of the IT Department since the last meeting of Council. It includes statistical

More information

G Cloud Service Description Premier Hosted Voice Software as a Service March 2014

G Cloud Service Description Premier Hosted Voice Software as a Service March 2014 G Cloud Service Description Premier Hosted Voice Software as a Service March 2014 Premier Choice Telecom has been a trusted provider of communications solutions for businesses for over 12 years. Our clients

More information

SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES

SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES This Product Schedule Terms & Conditions is incorporated into a Services Agreement also comprising the General Terms and Conditions which the Customer

More information

How Modernizing Backup and Recovery Helped the Housing Authority of the Cherokee Nation. Tonia Williams Housing Authority of the Cherokee Nation

How Modernizing Backup and Recovery Helped the Housing Authority of the Cherokee Nation. Tonia Williams Housing Authority of the Cherokee Nation How Modernizing Backup and Recovery Helped the Housing Authority of the Cherokee Nation Rebuild PRESENTATION its IT TITLE Infrastructure GOES HERE Tonia Williams Housing Authority of the Cherokee Nation

More information

Access Database Hosting. An introduction to Cloud Hosting Access databases from Your Office Anywhere

Access Database Hosting. An introduction to Cloud Hosting Access databases from Your Office Anywhere Access Database Hosting An introduction to Cloud Hosting Access databases from Your Office Anywhere Microsoft Access is a powerful way of creating bespoke database applications for either your own business

More information

Virtual Server and Storage Provisioning Service. Service Description

Virtual Server and Storage Provisioning Service. Service Description RAID Virtual Server and Storage Provisioning Service Service Description November 28, 2008 Computer Services Page 1 TABLE OF CONTENTS INTRODUCTION... 4 VIRTUAL SERVER AND STORAGE PROVISIONING SERVICE OVERVIEW...

More information

Why prioritise cloud telephony for your business?

Why prioritise cloud telephony for your business? Why prioritise cloud telephony for your business? Your insight to getting into The Cloud A 360 Solutions White Paper Overview There is much talk about hosted or cloud-based telephony and the rapid adoption

More information

ICT managed service specification for Watford Borough and Three Rivers District Councils

ICT managed service specification for Watford Borough and Three Rivers District Councils ICT managed service specification for Watford Borough and Three Rivers District Councils ACTICA/PB308D005 0.2 Keith Thomas 2 February 2012 DRAFT List of Contents 1 Introduction 1 1.1 Introduction 1 1.2

More information