Information and Communication Technology (ICT) Corporate Services Head of ICT 40,338-45,656 a year

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1 JOB DESCRIPTION Job Title Department Division Reports to Salary Range ICT Digital Asset Management System (DAMS) Manager Information and Communication Technology (ICT) Corporate Services Head of ICT 40,338-45,656 a year Purpose of the job The ICT department is responsible for the provision and development of information systems within Imperial War Museums (IWM), which is a family of five branches: IWM London, Churchill War Rooms, HMS Belfast, IWM Duxford and IWM North. ICT work includes the procurement, development, installation and maintenance of computer hardware, (data) network services and software, this covers both server and client PC based requirements. For the last few years the ICT team has been engaged in many exciting major projects transforming ICT infrastructure at IWM and with many of those initiatives now complete, the increasing emphasis is now on improving the levels of services offered by ICT to maintain our modern infrastructure and increase levels of IT security. The post holder will manage the Digital Asset Management System (DAMS) and will be responsible for the delivery of a support service and will ensure that all operational support tasks are followed up and fulfilled. The post will play a key role in managing and maintaining the DAMS and all components of the IWM DAMS ICT infrastructure, including client PC support, servers and LAN\WAN connections between all IWM sites. The ICT DAMS Manager will also identify operational priorities in the provision of support and development requirements for the DAMS infrastructure and will monitor and advise on the overall service provision and infrastructure policy. The post will also be responsible for all ICT data capacity planning and backup procedures and will work with the Infrastructure team to maintain a robust backup system. There is an extensive digital archive of several hundred terabytes of data. Your duties You will provide corporate support and management of the IWM s DAMS infrastructure, managing the day-to-day operations using the ITIL framework. You will take responsibility for the infrastructure element of the DAMS and use the Service Desk to make sure all incidents/ are dealt with effectively and in a timely fashion by you and the ICT team. Through liaison with the ICT Service Desk you will manage the provision of first line support to all IWM DAMS client PCs and the infrastructure. You will provide expert technical knowledge and guidance on Network Operating Systems (Microsoft Windows Server), IP and associated network environments and protocols and the ICT Digital Asset Management System (DAMS) Manager

2 development and implementation of the IWM DAMS architectures to directly support IWM business objectives in line with the IWM Corporate Plan. You will provide expert technical support to the DAMS and support ICT security (patching and updates) ensuring the team conducts all necessary patching. You will provide support for PCI compliance activities. You will undertake development and management of all system support and administration documentation to IWM and departmental standards; you will ensure that the IWM s written IT procedures are followed and kept up to date, identifying areas where written procedures are required. You will work closely within the ICT team and other departments (particularly Collections, Digital Media, Retail and Admissions) to provide advice and expertise on ICT infrastructure solutions, and appropriate and creative methods of delivery and support. You will identify resource requirements for IWM DAMS infrastructure technical systems and make development recommendations to the Head of ICT to ensure a cost effective and efficient service delivery; you will be responsible for budget control of any infrastructure support projects. You will assist the Head of ICT in commissioning and managing work from external suppliers and contractors as required. You will conduct technical feasibility studies as required including the replacement of the DAMS infrastructure with new technology. You will contribute to the design and management of IWM Business Continuity plans (IWM network infrastructure / data storage) an corporate storage capacity planning. You will assist in identification of and delivery of user IT training as required. You will ensure the provision of support and network services to all customers between the hours of and Monday to Friday, except for statutory holidays. You will provide support for colleagues in answering customer calls, even from customers for whose support you are not directly responsible, in line with ICT call logging procedures. Ensure that all calls logged are brought to the attention of the relevant team member to action You will maintain awareness of relevant developments in the IT area, bringing all such developments to the attention of the Head of ICT. Health & Safety Responsibilities Training standard required E-Learning IOSH Managing Safely (training will be provided). You will make sure all Staff and Volunteers are inducted in department procedures and have an awareness of their task risk assessments, provide training skills to support safe working practices for the safety of themselves and others including members of the public by ensuring all plant and equipment is safe in use and that arrangements are made with FM to rectify/repair any damaged/dangerous plant or equipment and any safety issues raised, must be noted and action taken at the time reported. You will carry out all necessary risk assessments for all tasks, investigate accidents and near-miss incidents to produce post accident or near-miss risk assessments. Daily check of the work area to ensure housekeeping standards are maintained the interests of health & safety. Data Security You must be aware of and abide by IWM s information security, data protection and health and safety policies regarding the handling of all sensitive and personal data This information contained in this job description cannot be all encompassing. It is inevitable over time that the emphasis of the job will change without changing the general character of the job or the level of duties 2

3 and responsibilities entailed. This information may be periodically reviewed, revised and updated in consultation with the post holder to reflect appropriate changes. Person Specification: Professional / Level 1 Essential criteria How this will be assessed 1 Microsoft Certified Systems Engineer qualification/degree or equivalent Application form 2 Proven experience in effective team management within multi-faceted technical environment 3 Demonstrable experience of work planning and strategic development of technical projects 4 Experience of managing a corporate Microsoft Windows Server network including WAN connections to geographically remote sites 5 Experience of managing a DAMS or HSM 6 Experience in managing and provision of a customer support service for a networked user community based on MS Windows. 7 Experience in server, SAN, LAN & WAN troubleshooting and configuration skills Diagnostic skill in problem solving for a corporate level network and dependant client PC environments Desirable criteria 8 SQL database experience would be beneficial Application form 9 Degree or (IT) professional qualification Application form 10 Experience of working in a heritage or knowledge organisation or in the Application form Museum/Gallery sector Key competencies Proactive Change (core) 11 Takes an active role in encouraging and implementing new ideas. Demonstrates a creative and flexible approach. Uses delegation and coaching to help other develop new skills. Planning and Results Drive (core) 12 Identifies priorities and consistently achieves key targets. Tackles tasks in a systematic, efficient and logical manner. Encouraging Collaboration (core) 13 Develops positive and productive relationships with colleagues at IWM and other organisations. Encourages the team to consult with and listen to others to deliver more effective solutions. Leadership/Management Skills 14 Uses positive communication, openness and integrity to motivate staff. Provides clear direction for the team. Gains the trust of others through fairness, consistency and acting a role model. Meeting Audience Needs (core) 15 Applies excellent two-way communication skills in order to fully understand audience needs and expectations, ensuring customer complaints are followed up with a view to a speedy resolution Commercial Acumen (core) 3

4 16 Complements their technical and professional expertise with business skills. Understand the realities and complexities of running a costeffective service. Additional Information Terms and Conditions Your normal hours of work will be 41 hours gross and 36 hours net per week. This would normally be Monday to Thursday 09:00-17:15 and Friday 09:00-17:00, unless otherwise agreed with your line manager. There is a requirement on occasions to work unsocial hours or at weekends for which leave in lieu will be granted. The annual leave allowance is 25 days per annum in addition to public holidays, rising to 30 days after five year s service. IWM has introduced a total ban on smoking in all its buildings. In the first 13 months of service you are only eligible to Statutory Sick Pay. Salary The salary range for the post is 40,338-45,656 a year. Starting salary is normally at the minimum of the range. Salary increases are in line with the IWM s Performance Pay Scheme, which is subject to government pay policy. Benefits The benefits listed below are discretionary and IWM reserves the right to vary or withdraw them at any time. All such benefits apply during the course of your employment only. IWM is a member of the Civil Service Pension Scheme. Civil Service offers a choice of pension, giving you the flexibility to choose the pension that suits you best. An interest free season ticket loan scheme after three months service. 20% discount in IWM s shops. 25% discount in IWM s cafes. Free entry to the majority of Airshows at IWM Duxford. Free entry to most fee charging exhibitions in other National Museums. Continuous professional Training & Development opportunities. Enhanced maternity and paternity benefits linked to length of service. Child care vouchers Subject to the society's terms and conditions, IWM staff are entitled to membership of the Benenden Healthcare Society. IWM staff also have access to The Charity for Civil Servants. Ride 2 Work Scheme Selection The candidates who appear from their application to best meet the essential criteria will be invited to interview. It is thus essential that your application form gives a full but concise description of the nature, extent and level of the responsibilities you have held. The short listing criteria are detailed under the personal specification. Please ensure that you address each of the areas that are to be assessed on your application form. Applications by CV only will not be accepted. To Apply For an application form please visit our website and return it to The closing date for receipt of applications is 17 April We regret that if you have not heard from us within three weeks of the closing date your application, in this instance, has been unsuccessful. 4

5 IWM is committed to a policy of Equal Opportunities 5

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