JOB DESCRIPTION. Principal Duties and Responsibilities

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "JOB DESCRIPTION. Principal Duties and Responsibilities"

Transcription

1 JOB DESCRIPTION Job title: IS Service Desk Trainee Grade: Responsible to: IS Service Desk Team Leader Responsible for: None Liaises with: IS teams, Hanover Group colleagues, third party suppliers Role Purpose: The purpose of this role is to contribute to the delivery of a world class IS Service Desk service to all Hanover colleagues, to enable the effective use of computing and communications systems. Location: Chippenham Office Principal Duties and Responsibilities Overview 1. To ensure that colleagues who use computing and communications systems receive a first rate support service and are consistently dealt with in a customer focused manner. 2. To carry out first line support & maintenance tasks in the following areas of technology: Desktop PCs, thin client devices and laptops Mobile phones, Blackberrys, data cards and PDAs Client software and applications Any technology that would be considered client rather than server. 3. To understand and work within the Information Technology Infrastructure Library (ITIL) best practice framework, particularly: Service Desk Management Incident Management Change Management Job Description

2 Key Tasks 1. Ensure all incidents raised with the IS Service Desk are correctly logged and managed through to conclusion. 2. Respond to customer enquiries and questions, ensuring that all queries are promptly and accurately logged and handled in line with established procedures. 3. Escalate unresolved incidents to 2nd line and 3 rd line IS support teams or external suppliers when necessary. 4. Monitor incidents to ensure that they are successfully resolved within agreed SLAs, and alert the IS Service Desk Team Leader to any incidents that are at risk of exceeding SLAs. 5. Contribute effectively to the establishment and maintenance of the departmental knowledge base ensuring that information is captured that will assist in improving responses and fix times. 6. Ensure all service requests and small-scale routine change requests are allocated appropriately and managed to conclusion. 7. Ensure customers are kept updated on progress of incidents and communicate service status to the relevant customers as required. 8. Assist with project work and the production of reports/documentation as required. 9. Maintain an awareness of the customer's evolving needs from the IS Service Desk and help to identify how these needs could be met. General 1. Establish, develop and maintain effective working relationships with all work colleagues to ensure an integrated contribution to the Hanover aims, values and mission. 2. Observe and comply with the policies, procedures, legislation, continuous improvement and good working practices adopted by Hanover. 3. To be aware of and to assist with the control of risks such as confidentiality, mis-use, fraud, theft and licencing. 4. Participate in learning and development activities that develop personal effectiveness and assist in improving performance in the role. 5. Maintain high levels of professionalism at all times and ensure equality of opportunity and valuing of diversity. Job Description

3 The post holder may be required to perform duties other than those given in the job description. The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties, or the level of responsibility entailed. Department Structure Job Description

4 Personal Specification JOB TITLE: IS Service Desk Trainee LOCATION: Chippenham PERSON SPECIFICATION: ESSENTIAL PREFERRED Knowledge and Experience Experience of working in a customer focussed service environment where telephone communications is a key element. Experience of working on an IT Service Desk taking first line calls and resolving technical problems. Experience of working in an ITIL best practice environment and working to formal processes & procedures. A basic understanding of the IS applications, systems and services supported. A basic technical knowledge of Microsoft operating systems and office products Basic knowledge of housing associations and sheltered housing. Abilities and Skills: Self motivated to provide excellent customer service and be of a helpful and friendly disposition. Good verbal and written communication skills with the ability to communicate maturely & effectively at all levels. Ability to use the telephone confidently with good listening, questioning and clarifying skills. Demonstrable IS skills with the ability to adopt an analytical and practical approach to technical issues. Methodical, organised, and flexible approach, with the ability to prioritise tasks effectively & work under pressure. Job Description

5 Ability to manage difficult situations, adopting a patient and empathetic attitude. Ability to work individually and as part of a team, plus always being supportive of the team and colleagues. Education, Qualifications, Specialist Training: Good Standard of general education or equivalent through relevant training / experience (NVQ). ISEB IT Infrastructure Library (ITIL) Foundation qualification. Service Desk Institute (SDI) Support Analyst qualification. Relevant Microsoft Certified Professional (MCP) qualification. Willingness to train further. Other Requirements: Ability to travel with overnight stays when required. Ability to work outside normal office hours, if required. Job Description

JOB DESCRIPTION. IS teams, Hanover colleagues, third party suppliers. Principal Duties and Responsibilities

JOB DESCRIPTION. IS teams, Hanover colleagues, third party suppliers. Principal Duties and Responsibilities JOB DESCRIPTION Job title: IT Security Analyst Grade: Responsible to: Responsible for: Liaises with: Head of IS N/A IS teams, Hanover colleagues, third party suppliers Role Purpose: Location: The purpose

More information

Job Description. The applicant will require the ability to learn key processes and gain an understanding of IT systems and how to support them.

Job Description. The applicant will require the ability to learn key processes and gain an understanding of IT systems and how to support them. Job Description Job Title Service Desk Function IT Services IT Service Desk Reporting to IT Service Desk Manager Direct Reports None Working Hours Standard 35 hours per week Normally working Mon Fri, this

More information

JOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.

JOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk. Job Title: Service Desk Analyst JOB DESCRIPTION Job Holder: Date: Overview of role To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.

More information

JOB DESCRIPTION. Financial Services and Support. Lead Service Desk Analyst

JOB DESCRIPTION. Financial Services and Support. Lead Service Desk Analyst a JOB DESCRIPTION Job Title: Division: Department/Region/Section: Location: Reports to: Responsible for: Grade: Service Desk Analyst Financial Services and Support Information Systems & Support HQ, Southwater

More information

BAND: 5. 37½ hours per week 1. JOB SUMMARY

BAND: 5. 37½ hours per week 1. JOB SUMMARY POST TITLE: Software Developer BAND: 5 HOURS: ACCOUNTABLE TO: LOCATION: 37½ hours per week Head of Informatics Programme Mamhilad 1. JOB SUMMARY Reporting to Software Development Manager, the post holder

More information

Client Services Manager Self and contribution to Team. Information Services

Client Services Manager Self and contribution to Team. Information Services POSITION DESCRIPTION Position Title: Responsible To: Responsible For Position Purpose: Helpdesk Support Analyst Client Services Manager Self and contribution to Team The Helpdesk Support Analyst is responsible

More information

Post: Infrastructure Team Leader Region/Dept: Information Technology Location: Horsham

Post: Infrastructure Team Leader Region/Dept: Information Technology Location: Horsham Southern Housing Group Job Description IT005 Post: Infrastructure Team Leader Region/Dept: Information Technology Location: Horsham Purpose of Post: To manage the day-to-day operation of the Infrastructure

More information

NOT PROTECTIVELY MARKED SOUTH WALES POLICE JOB DESCRIPTION

NOT PROTECTIVELY MARKED SOUTH WALES POLICE JOB DESCRIPTION SOUTH WALES POLICE JOB DESCRIPTION TITLE: Helpdesk Officer GRADE: Scale 4/5 LOCATION: RESPONSIBLE TO: South Wales Police Senior Service Support Officer MAIN PURPOSE OF JOB: To ensure a high quality, timely

More information

JOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE:

JOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE: JOB SPECIFICATION JOB TITLE: GRADE: Service Support Manager SMP ORGANISATION CHART: JOB PURPOSE: Management responsibility for the Service Support within the Trust delivering an efficient and cost effective

More information

JOB DESCRIPTION. Business Applications Manager

JOB DESCRIPTION. Business Applications Manager JOB DESCRIPTION Job Title: Responsible to: Business Applications Manager IT Manager Key Responsibilities: 1. Working as a key part of the IT team to ensure that IT is deployed efficiently within the business

More information

POSITION DESCRIPTION. Service Desk Analyst. Information Technology Services

POSITION DESCRIPTION. Service Desk Analyst. Information Technology Services POSITION DESCRIPTION Service Desk Analyst Information Technology Services Vacancy 14-31 October 2014 1 POSITION DESCRIPTION Service Desk Analyst Context Lincoln University is New Zealand s specialist,

More information

Finance and Central Services. Technology and Change JOB DESCRIPTION

Finance and Central Services. Technology and Change JOB DESCRIPTION Finance and Central Services Technology and Change JOB DESCRIPTION POST: Business Systems Analyst (University Industrial Placement) GRADE: NYBTBC RESPONSIBLE TO: Project Lead Officer STAFF MANAGED: None

More information

To provide an effective, professional and customer focussed ICT Service Desk service to the customers of the Council, NHS and all Hoople customers.

To provide an effective, professional and customer focussed ICT Service Desk service to the customers of the Council, NHS and all Hoople customers. JOB DESCRIPTION Job ination as shown on organisation chart Job Title: ICT Service Desk Post No: Analyst Directorate: Transation & Technology Division/ Department: ICT Operations, ICT Service Desk Grade:

More information

Standard Job Description

Standard Job Description Standard Job Description Job Title General Description Technical Helpdesk Assistant To support customers in the configuration and use of the company s software products. To assist in the promotion of the

More information

Job Description. Triage, resolve or escalate support calls within agreed timescales using IT Service Management principles and logging systems.

Job Description. Triage, resolve or escalate support calls within agreed timescales using IT Service Management principles and logging systems. Job Description Job title: AV Support Technician Department/School: Computing Services (BUCS) Grade: 5 Location: University of Bath Job purpose Provide professional, effective, knowledgeable and rapid

More information

The precise duties of fractional post holders will be within the remit of this job description, but will be selective. DIMENSIONS

The precise duties of fractional post holders will be within the remit of this job description, but will be selective. DIMENSIONS JOB DESCRIPTION Ref: 50042171 NOTE: This job description does not form part of the employee s contract of employment but is provided for guidance. The precise duties and responsibilities of any job may

More information

Position Profile. GDC s Mission. Organisation Chart

Position Profile. GDC s Mission. Organisation Chart www.gdc.govt.nz. Post Holder:... Position Profile Position Title: INFORMATION TECHNOLOGY SERVICE DESK ANALYST Reports to: Information Technology Team Leader Department: Corporate Services Section: Information

More information

Job Description. Continuing. Details Specific to the Post

Job Description. Continuing. Details Specific to the Post Job Description Job Title: Awareness & Service Improvement Specialist Faculty/Department: ICTD Reporting to: Awareness & Service Improvement Manager Duration: Continuing Job Family: Specialist (IT) Pay

More information

Service Desk Technician Service Desk Team Leader None IT

Service Desk Technician Service Desk Team Leader None IT Job Description Job title: Reporting to: Direct reports: Division: Service Desk Technician Service Desk Team Leader None IT Purpose of job IT Service Desk s goal is to deliver optimal service to our internal

More information

Job Description/Person Specification

Job Description/Person Specification Job Description/Person Specification Job Title: Post Number: Division/Department/Section: Line Manager Help Desk Officer PO HDO Support Services/Organisational Help Desk Team Angie Nock, Help Desk Manager

More information

Position Profile. Council s Mission. Organisation Chart

Position Profile. Council s Mission. Organisation Chart www.gdc.govt.nz Post Holder:... Position Profile Position Title: IT SERVICE DESK ANALYST (Fixed Term Two Years) Reports to: Information Technology Team Leader Department: Finance & Information Section:

More information

JOB AND TASK DESCRIPTION

JOB AND TASK DESCRIPTION JOB AND TASK DESCRIPTION Job Title: IT Support Specialist (2 nd Line, Reporting and Monitoring) Division: Corporate Services Division Grade: J Reports To: IT Infrastructure and Operations Manager General

More information

Client Support Analyst. Trainee, Analyst, Senior, Principle. Helpdesk Team Leader

Client Support Analyst. Trainee, Analyst, Senior, Principle. Helpdesk Team Leader Job Description Job title Team No of levels/ listing of levels Client Support Analyst Helpdesk Trainee, Analyst, Senior, Principle Position Level No of direct reports Trainee N/A Position Mission: Confidently

More information

Business (Development) Co-ordinator. 18,754-20,548 per annum. 37 hours per week. Business Hub. Cheltenham/Gloucester/Forest of Dean

Business (Development) Co-ordinator. 18,754-20,548 per annum. 37 hours per week. Business Hub. Cheltenham/Gloucester/Forest of Dean Post number: N230 Closing date: 22:00, Sunday 13 September 2015 Short listing date: Monday 14 September 2015 Interview date: Wednesday 30 September 2015 We are committed to ensuring all individuals are

More information

Performance Development Review Role Profile

Performance Development Review Role Profile Performance Development Review Role Profile Position: Service Support Officer Rank/Grade: Scale 4/5 Responsible To: Senior Service Support Officer Responsible For: Service Support (Technical and Application)

More information

Job Description. Service Desk Technician. Operations Team Leader

Job Description. Service Desk Technician. Operations Team Leader Job Description Job title Group Section Responsible to Responsibility for Employees Service Desk Technician Corporate ICT Operations Operations Team Leader None Job purpose This job exists to provide effective

More information

ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER

ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER The ICT Help Desk Support Officer is the first point of contact for all ICT Support and utilises their knowledge, training and skills

More information

ROCHDALE BOROUGH COUNCIL JOB DESCRIPTION

ROCHDALE BOROUGH COUNCIL JOB DESCRIPTION ROCHDAL BOROUGH COUNCIL JOB DSCRIPTION DIRCTORAT: SRVIC: LOCATION: JOB TITL: Neighbourhoods Customers & ICT Floor 2, Number One Riverside ICT Desktop ngineer POST NUMBR: Grade: 5 Accountable to: Service

More information

Job Description Questionnaire

Job Description Questionnaire Job Description Questionnaire Job Title: Post Number: Division/Department/Section: Line Manager Help Desk Officer PO HDO Organisational Help Desk Team Help Desk Manager 1. PURPOSE A single point of contact

More information

To provide detailed procedural and systems documentation when required.

To provide detailed procedural and systems documentation when required. JOB DESCRIPTION Post Title: Department: Responsible to: Supervisory responsibility: ICT Technician ICT (Bursary) ICT Network Manager None Date of Issue: May 2016 Main Purpose of Job: Managed by the ICT

More information

Manchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support)

Manchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Key Role Descriptors: Manchester City Council Role Profile Service Desk Analyst, Grade 6 ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Job Family: Technical The role holder

More information

Job Description. Job Title: New Media Team Administrator

Job Description. Job Title: New Media Team Administrator Job Title: New Media Team Administrator Salary and Pay Band: 19,574-22,073, Band C Level 2 Hours: 35 Job Holder: New Post Team (Directorate/Nation): New Media Team Location: MSNC Manager: Eloise Jones,

More information

The post is based at Headquarters. Flexible working hours are required to meet the needs of the business.

The post is based at Headquarters. Flexible working hours are required to meet the needs of the business. Facilities Service Desk Assistant Role Profile Grade: Scale 3 Reports to: Facilities Service Desk Administrator Role Code: 4 08 13 Location: Essex Police Headquarters Responsible for: No Staff Supervisory

More information

Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No:

Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: Job Description Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: ER035 Salary: Grade LM1(Points 32-35) Commencing 31,006 with progression

More information

ROLE PROFILE. Working as part of a team delivering a first class customer service to all our customers making contact with Derwent Living.

ROLE PROFILE. Working as part of a team delivering a first class customer service to all our customers making contact with Derwent Living. ROLE PROFILE Job Title: Customer Services Advisor Responsible to: Team responsible for: Customer Services Manager No line management responsibility Purpose: Working as part of a team delivering a first

More information

Islamic Relief Worldwide ICT Desktop Support Technician

Islamic Relief Worldwide ICT Desktop Support Technician Islamic Relief Worldwide ICT Desktop Support Technician BASE LOCATION: REPORTING TO: LINE MANAGEMENT RESPONSIBILITIES: Waterloo, London ICT Service Delivery None PURPOSE OF DIVISION: ICT is part of the

More information

Position Description

Position Description Position Description GMW is committed to: 1. Partnering with our customers 2. Creating the opportunity to increase food production in Northern Victoria 3. Being a high performing organisation DM Reference

More information

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028 Job Description and Person Specification Job Title: Business Analyst Post Number: HCI.C24 JE Ref: JE028 Grade: PO1 (SCP 35 39) Other payments: Service: Progression: Hours per week: Accountable to: N/A

More information

1.1 In consultation with management, to identify against business objectives, issues of self-development and training.

1.1 In consultation with management, to identify against business objectives, issues of self-development and training. London Fire Brigade is run by the London Fire and Emergency Planning Authority Fire Our vision To be a world class fire and rescue service for London, Londoners and visitors. Job Description JOB TITLE

More information

SPECIFIC RESPONSIBILITIES:

SPECIFIC RESPONSIBILITIES: Job Description POST: RESPONSIBLE TO: Senior 3rd Line Server and Systems Engineer Senior Engineering Team Leader SALARY: 39,069-42,672 (SCP 41-45, Inner London Scale) per annum + Expenses + Local Government

More information

River Clyde Homes: Officer Service Desk Analyst

River Clyde Homes: Officer Service Desk Analyst Job Role: Officer Service Desk Analyst Directorate: Business Support Role reports to: ICT Manager Roles Reporting to this role: N/A Total number of team members within team: 5 Grade: River Clyde Homes

More information

JOB DESCRIPTION. ICT Technician Team Leader. Grade: People supervised by this post: ICT Technicians

JOB DESCRIPTION. ICT Technician Team Leader. Grade: People supervised by this post: ICT Technicians JOB DESCRIPTION Post Title: ICT Technician Team Leader Grade: G Department: ICT Services Reports to: ICT Services Manager People supervised by this post: ICT Technicians Education is an ever-changing service

More information

Role Profile. Job No. (Office Use) A238. Competency Job Type

Role Profile. Job No. (Office Use) A238. Competency Job Type Role Profile Job Title Information Security Job No. (Office Use) A238 Band/Band Range- (for career grades) Grade I Directorate Chief Executive s Office Department ICT Division Operational Service Delivery

More information

The QAA Service Desk team provides IT and facilities related services to 180+ internal users, and 600+ external users.

The QAA Service Desk team provides IT and facilities related services to 180+ internal users, and 600+ external users. Job title: Service Desk Support Band: 3 Group: Work location: Responsible to: Resources Group Gloucester IT Service manager Job purpose The Q Service Desk team provides IT and facilities related services

More information

Job Description SF06740

Job Description SF06740 Human Resources Job Description SF06740 Post Title: Senior Administrator (IEA) Grade: Grade 5 Faculty/Department: Institute for Environmental Analytics (IEA), Faculty of Science Reports to: Responsible

More information

All IT staff will assist the development and implementation of a service management culture with strong performance management

All IT staff will assist the development and implementation of a service management culture with strong performance management Job escription ate April 2013 Post Title Schools IT Senior Analyst Post No. Grade Grade 7 Section Service Area Service Grouping Responsible To Schools IT Services/User Support Customer & Information Services

More information

1. To be the principal point of contact and have responsibility for IT support incidents.

1. To be the principal point of contact and have responsibility for IT support incidents. JOB TITLE: RESPONSIBLE TO: RESPONSIBLE FOR: Service Desk Engineer Service Desk Supervisor N/A JOB OUTLINE The Service Desk Engineer will be responsible for providing an effective first-line support service

More information

FM Administration Assistant Customer Services EHA1389-0715

FM Administration Assistant Customer Services EHA1389-0715 It is important to note that this job description is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form

More information

JOB DESCRIPTION. POST TITLE: First Line Support Engineer POST NO:

JOB DESCRIPTION. POST TITLE: First Line Support Engineer POST NO: JOB DESCRIPTION POST TITLE: First Line Support Engineer POST NO: GRADE: DEPARTMENT: SECTION: REPORTS TO: SO2 Finance and Resources Digital Services First Line Support Manager MANAGES/SUPERVISES: None PRIMARY

More information

JOB DESCRIPTION. Standards and Compliance. Call Centres - Wakefield, York and Rotherham

JOB DESCRIPTION. Standards and Compliance. Call Centres - Wakefield, York and Rotherham JOB DESCRIPTION Position/Title: Call Handler NHS 111 Band: Band 3 Directorate/Department: Location: Standards and Compliance Call Centres - Wakefield, York and Rotherham Accountable To: Team Leader NHS

More information

4. Resolve queries and enquiries with regard to orders and purchases including liaising with operational staff, suppliers and sub-contractors.

4. Resolve queries and enquiries with regard to orders and purchases including liaising with operational staff, suppliers and sub-contractors. Job escription Post : Helpdesk Operator Post No. : 16/111 Grade: Scale 4-5 Section: Business Support Location: NPS Barnsley Ltd Gateway Plaza Reporting Arrangements and Main Contacts Responsible to Senior

More information

Job Description. To participate in department shifts including early and late cover, night duties and weekends as required.

Job Description. To participate in department shifts including early and late cover, night duties and weekends as required. Job Description Job Title: Location: Reporting to: Accountable to: Senior Biomedical Scientist Clinical Biochemistry, TDL North West London Deputy Head of Biochemistry Head of Biochemistry Job Summary:

More information

Manchester City Council Role Profile. Desk Top Support Analyst, Grade 6

Manchester City Council Role Profile. Desk Top Support Analyst, Grade 6 Key Role Descriptors: Manchester City Council Role Profile Desk Top Support Analyst, Grade 6 ICT Service, Corporate Core Directorate Reports to: Team Lead (Desk Top Support) Job Family: Technical The role

More information

Job Description. Working Hours Standard 35 hours per week Normally working Mon Fri 9am to 5pm with additional hours as required

Job Description. Working Hours Standard 35 hours per week Normally working Mon Fri 9am to 5pm with additional hours as required Job Description Job Title Oracle Support Technical Developer Function IT Services Applications Reporting to Applications Manager Direct Reports None Working Hours Standard 35 hours per week Normally working

More information

Assistant Financial Accountant Senior Financial Accountant None. Responsible for line managing. Grade D of Mind s salary scales

Assistant Financial Accountant Senior Financial Accountant None. Responsible for line managing. Grade D of Mind s salary scales Job Description Job title Reporting to Responsible for line managing Salary Department/section Hours of work Located at Type of contract Budgetary responsibility and accountability Assistant Financial

More information

October 2014 Page 1 of 5

October 2014 Page 1 of 5 ACORNS CHILDREN S HOSPICE TRUST JOB DESCRIPTION JOB TITLE: RESPONSIBLE TO: IT Service Desk Supervisor Head of IT RESPONSIBLE FOR: IT Database Administrators (2) LOCATION: Drakes Court JOB OUTLINE The IT

More information

We are not a complacent community; all staff are keen to learn and improve, developing pedagogy through research, shared practice and innovation.

We are not a complacent community; all staff are keen to learn and improve, developing pedagogy through research, shared practice and innovation. September 2014 Dear Applicant Re: IT Technician / Support Analyst 37 hrs per week (Monday to Friday incl) 43 weeks per year (Term time plus 4 weeks) Grade BG3 9.66 per hour Thank you for your interest

More information

SWAN HILL RURAL CITY COUNCIL POSITION DESCRIPTION

SWAN HILL RURAL CITY COUNCIL POSITION DESCRIPTION Document ID Number: (Records use only) File Number: P (Records use only) SWAN HILL RURAL CITY COUNCIL POSITION DESCRIPTION TITLE: INFORMATION TECHNOLOGY ADMINISTRATION OFFICER AWARD: PARTS A & B SWAN HILL

More information

S e r v i c e D e s k Team Leader Position Description

S e r v i c e D e s k Team Leader Position Description Position Title: Service Desk Team Leader Group/Division/Team Business Technology Services / IT Operations Division Date October 2011 Reports to Manager Client Services Roles Reporting to This None Primary

More information

2. Monitor status of service requests and liaise with team members to ensure service desk issues are resolved.

2. Monitor status of service requests and liaise with team members to ensure service desk issues are resolved. JOB DECRIPTION JOB TITLE upport Officers (2 nd Line) JOB NO ERVICE AREA: ICT ECTION: ICT ERVICE & UPPORT LOCATION: A REAONABLY DETERMINED GRADE : 6 CP s: 24-29 CAR ALLOWANCE: CAUAL PURPOE OF JOB: Responsible

More information

Infrastructure Support Engineer Job Profile

Infrastructure Support Engineer Job Profile Infrastructure Support Engineer Job Profile About the HCPC The Health Professions and Care Council (HCPC) is the regulator of 16 different health and care professions, set up to protect the public. To

More information

PLYMOUTH HOSPITALS NHS TRUST

PLYMOUTH HOSPITALS NHS TRUST PLYMOUTH HOSPITALS NHS TRUST Job Group: Ward Clerks Job Title: Ward Clerk Grade: Band 2 Directorate/Division: Medical Specialities Unit: Derriford Hospital e.g., Department, Area, District Location: Level

More information

Job Description. Reports to: IT Services Manager. Department: Information Technology and Media Services

Job Description. Reports to: IT Services Manager. Department: Information Technology and Media Services Job Description Job title: IT Helpdesk Analyst Reports to: IT Services Manager Responsible for: No direct reports Department: Information Technology and Media Services Grade: RU04 Main purpose of the job:

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: Help Desk Officer Classification Code: ASO-3 Division: Central Northern Adelaide Health Service Branch: The Queen Elizabeth Hospital Type of Appointment: Section:

More information

North East Ambulance Service NHS Foundation Trust. Job Description

North East Ambulance Service NHS Foundation Trust. Job Description North East Ambulance Service NHS Foundation Trust Job Description Job Title Patient Experience Clerk A4C Band 3 Accountability Complaints Manager Directorate Clinical Care and Patient Safety Date September

More information

JOB DESCRIPTION 1. JOB IDENTIFICATION. Service Desk Analyst. Job Title: Date this JD written/update: 05/09/08. Job Reference Number: 2.

JOB DESCRIPTION 1. JOB IDENTIFICATION. Service Desk Analyst. Job Title: Date this JD written/update: 05/09/08. Job Reference Number: 2. JOB DESCRIPTION 1. JOB IDENTIFICATION Job Title: Responsible to: Department and Base: Service Desk Analyst Service Desk Manager IM&T - IT Operations & Infrastructure Date this JD written/update: 05/09/08

More information

LAN/WAN TECHNICAL SUPPORT Level 2

LAN/WAN TECHNICAL SUPPORT Level 2 Applications are invited from suitably qualified and experienced persons for the following position. LAN/WAN TECHNICAL SUPPORT Level 2 The Catholic Education Office is seeking a Level 2 LAN and WAN Technical

More information

Role Profile. Job No. (Office Use) A79

Role Profile. Job No. (Office Use) A79 Role Profile Job Title Team Leader Service Desk Job No. (Office Use) A79 Band/Band Range- (for career grades) Grade I Directorate Corporate Support Department ICT Division Operational Service Delivery

More information

1. GENERAL INFORMATION Job Title: IT Support Assistant (2)

1. GENERAL INFORMATION Job Title: IT Support Assistant (2) 1. GENERAL INFORMATION Job Title: IT Support Assistant (2) Location: Longbow Responsible To: IT Manager Responsible For: Nil 2. JOB SUMMARY To provide initial technical support for the day to day provision

More information

Job Description: IT/ ILT First Line Support Technician

Job Description: IT/ ILT First Line Support Technician DESIGNATION: IT/ ILT First Line Support Technician REPORTS TO: Team Leader IT First Line Support SUPERVISES: Nil HOURS : 36 HPW SCALE : 03/04 CONDITIONS OF SERVICE: RACC Business Support EFFECTIVE DATE

More information

JOB DESCRIPTION BUSINESS DEVELOPMENT & PROJECT MANAGER

JOB DESCRIPTION BUSINESS DEVELOPMENT & PROJECT MANAGER JOB DESCRIPTION POST TITLE: POST NUMBER: WEB DEVELOPER IT14 GRADE: 9 RESPONSIBLE TO: RESPONSIBLE FOR: LIAISON WITH: BUSINESS DEVELOPMENT & PROJECT MANAGER N/A ICT Team, all users (customers) of MDDC ICT

More information

Role Profile. Job No. (Office Use) A202a. Directorate Corporate Support Department Customer Services & Business Transformation.

Role Profile. Job No. (Office Use) A202a. Directorate Corporate Support Department Customer Services & Business Transformation. Role Profile Job Title Data & Performance Management Systems Officer Job No. (Office Use) A202a Band/Band Range- (for career grades) Grade D Directorate Corporate Support Department Customer Services &

More information

Technical Applications Consultant version 20 Dec 2011.doc

Technical Applications Consultant version 20 Dec 2011.doc Principles Vision Purpose Statement Technical Applications Consultant (version 20 Dec 2011) healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations.

More information

Operations. Transport Officer OP199. Operations Manager. Administration Officer

Operations. Transport Officer OP199. Operations Manager. Administration Officer Job Description Service Job Title Post No Salary Grade Operations Transport Officer OP199 E Hours 37 Responsible to Responsible for Operations Manager Administration Officer Purpose of Post: To support

More information

JOB DESCRIPTION. Application Support Analyst

JOB DESCRIPTION. Application Support Analyst JOB DESCRIPTION JOB TITLE: Application Support SECTION: DEPARTMENT: DIVISION: RESPONSIBLE TO: ICT ICT Finance Head of ICT PARTICIPATING JOB HOLDER(S): APPROVED BY: JOB HOLDER(S): Nick Napier tbc HEAD OF

More information

JOB DESCRIPTION. Grade: 4. Section: Customer Services, Team 12. Responsible for: Overall Purpose of the Post:

JOB DESCRIPTION. Grade: 4. Section: Customer Services, Team 12. Responsible for: Overall Purpose of the Post: RUTLAND COUNTY COUNCIL JOB DESCRIPTION Position Title and Number: Customer Service Advisor Grade: 4 Department: People Directorate Section: Customer Services, Team 12 Responsible to: Responsible for: Customer

More information

Network Support Analyst Ref: 14-182 Salary circa 21,000-22,800 per annum 37 hours per week

Network Support Analyst Ref: 14-182 Salary circa 21,000-22,800 per annum 37 hours per week Network Support Analyst Ref: 14-182 Salary circa 21,000-22,800 per annum 37 hours per week IT Services are looking to recruit a Network Support Analyst to be responsible for delivering professional first

More information

Job Title: Clinical Coordinator and Data Management Administrator. Job Holder: New Position, 2014 PART 1: JOB PROFILE. 1. Main Purpose of Job

Job Title: Clinical Coordinator and Data Management Administrator. Job Holder: New Position, 2014 PART 1: JOB PROFILE. 1. Main Purpose of Job Page1 Job Title: Clinical Coordinator and Data Management Administrator Job Holder: New Position, 2014 PART 1: JOB PROFILE 1. Main Purpose of Job This post is responsible for providing administration management

More information

Business Relationship Manager IT Project and Programme Managers Hospice Managers Nursing Staff 3 rd Party Suppliers CIO Head of IT Infrastructure

Business Relationship Manager IT Project and Programme Managers Hospice Managers Nursing Staff 3 rd Party Suppliers CIO Head of IT Infrastructure Job Title: Informatics Business Analyst Department: IT Service Management, TDA Location: 89 Albert Embankment, London Responsible to: Head of IT Service Management Role Summary: This role will support

More information

Islamic Relief Worldwide ICT Service Delivery Manager

Islamic Relief Worldwide ICT Service Delivery Manager Islamic Relief Worldwide ICT Service Delivery Manager BASE LOCATION: REPORTING TO: LINE MANAGEMENT RESPONSIBILITIES: Birmingham Head of ICT Yes PURPOSE OF DIVISION: The Finance and Services Division provides

More information

Band: 2. Job purpose. Main duties and responsibilities

Band: 2. Job purpose. Main duties and responsibilities Job title: Administrator Band: 2 Group: Work location: Responsible to: Resources Gloucester Business Support Manager Job purpose The post of Administrator will provide a full range of administrative support

More information

Job Description. Chief Executive Officer. Head of Research, Evaluation & Technology. Business Support Officer

Job Description. Chief Executive Officer. Head of Research, Evaluation & Technology. Business Support Officer Job JOB TITLE PAY BAND Circa Hays Matrix, 17,769-21,003 WORK PROGRAMME BASE RESPONSIBLE/ACCOUNTABLE TO SUMMARY Services Winterley Grange, Sandbach Head of Services To work within the Services Team (BST),

More information

JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6

JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6 JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6 Title: Contract type: Systems Development Officer Fixed Term 12 Months Grade: Grade 6 Location: Reporting to: Carmarthen or Lampeter Campus Information

More information

Client Services Manager Self and contribution to Team. Information Services. Band 8

Client Services Manager Self and contribution to Team. Information Services. Band 8 POSITION DESCRIPTION Position Title: Responsible To: Responsible For Asset and Procurement Co-ordinator Client Services Manager Self and contribution to Team Position Purpose: The Asset and Procurement

More information

INTERNAL AND EXTERNAL

INTERNAL AND EXTERNAL NTERNAL AND EXTERNAL SRS - SHARED RESOURCE SERVCE TECHNOLOGY LED TRANSFORMATON Service Desk Technician 1 st Line (12 month Contract) GRADE 5 PONTS 19 25 17,980-21,734 A vacancy has arisen within the SRS

More information

LAN/WAN TECHNICAL SUPPORT Level 1

LAN/WAN TECHNICAL SUPPORT Level 1 Applications are invited from suitably qualified and experienced persons for the following position. LAN/WAN TECHNICAL SUPPORT Level 1 The Catholic Education Office is seeking a LAN and WAN Technical Support

More information

Director of Performance & Academic Standards

Director of Performance & Academic Standards Job Description for: Responsible to: Head of Academic Standards Director of Performance & Academic Standards POST SUMMARY: The post holder will, by working with appropriate Directors and Academic Managers,

More information

Job Description. Information Governance & Health Records Manager

Job Description. Information Governance & Health Records Manager Job Description POST: GRADE: RESPONSIBLE TO: ACCOUNTABLE TO: Information Governance Facilitator A4C Band 3 0.93 WTE 35 Hours per week Information Governance & Health Records Manager Head of Information

More information

Advocacy Assistant NHS Complaints Advocacy Service

Advocacy Assistant NHS Complaints Advocacy Service Advocacy Assistant NHS Complaints Advocacy Service JOB DESCRIPTION Post: Hours: Location: Accountable to: Pay: Advocacy Assistant 22 hours per week York Office or Home Based, although the role will require

More information

JOB DESCRIPTION. Service Desk Technician

JOB DESCRIPTION. Service Desk Technician JOB DESCRIPTION Title: Contract type: Service Desk Technician Full Time, Fixed Term for 12 months Grade: Grade 4 Location: Reporting to: London Campus Head of Information Services MAIN PURPOSE OF JOB The

More information

Job Description SF07708

Job Description SF07708 Job Description SF07708 Post Title: CRM/CMS Team Leader Grade: Grade 7 Faculty/Department: Reports to: Responsible For: Information Technology (COOG) Assistant Director of IT (Applications Development

More information

JOB DESCRIPTION. Fundraising Administrator. Job Title. Report To Fundraising Manager Region All Grade 7 Band C. Experience Preferred

JOB DESCRIPTION. Fundraising Administrator. Job Title. Report To Fundraising Manager Region All Grade 7 Band C. Experience Preferred Job Title Fundraising Administrator Report To Fundraising Manager Region All Grade 7 Band C Experience Preferred Demonstrable experience of working in a fundraising administration (or similar) role. Qualifications

More information

Role Profile SUPPORT DESK ANAYLST TIER 2

Role Profile SUPPORT DESK ANAYLST TIER 2 Role Profile SUPPORT DESK ANAYLST TIER 2 COMPANY OVERVIEW Informa is one of the world s leading knowledge providers. We create and deliver highly specialised information through publishing, events, training,

More information

Council is committed to achieving the three key outcomes identified by our local community:

Council is committed to achieving the three key outcomes identified by our local community: Position Profile Position Title: Reports to: Department: Section: Information Technology Team Leader Information Technology Information Services Community Outcomes Council is committed to achieving the

More information

Job Description - PM12024

Job Description - PM12024 Visual Identity Team Finance Section name Job Description - PM12024 Post Title: HR Systems Manager Grade: Grade 8 Faculty/Department: Reports to: Responsible for: Finance, Finance & Corporate Services

More information

Manchester City Council Role Profile. Service Manager (Database Analysis), Grade 9

Manchester City Council Role Profile. Service Manager (Database Analysis), Grade 9 Manchester City Council Role Profile Service Manager (Database Analysis), Grade 9 ICT Service, Corporate Core Directorate Reports to: Service Delivery Manager (IT Operations) Key Role Descriptors: Job

More information

Corporate Services Directorate Number of staff responsible for 7 Budget responsibility ( )

Corporate Services Directorate Number of staff responsible for 7 Budget responsibility ( ) Role Profile template Job Title Service Desk Manager Barnet Band and scale range BBB 47-50 Reports to Head of IS Service area Corporate Services Directorate Number of staff responsible for 7 Budget responsibility

More information

Reports to: Head of Infrastructure & Technology. Direct reports: None

Reports to: Head of Infrastructure & Technology. Direct reports: None Job description Job title: Network and Infrastructure Engineer Status: Full Time, 40 hours per week Team: IT & CI Main Location: Greenford, with flexibility to work across all sites Department: CTS Reports

More information

J O B S P E C I F I C A T I O N

J O B S P E C I F I C A T I O N J O B S P E C I F I C A T I O N DIRECTORATE: PEOPLE DIVISION/SECTION/UNIT: UNIT MANAGER: POST TITLE: JOB FAMILY & ROLE PROFILE: Child & Family Services Regional Adoption Manager Western Bay Business, Performance

More information

Job Description and Employee Specification. Job Description

Job Description and Employee Specification. Job Description I M M A N U E L C O L L E G E A School of the Lutheran Church Job Description and Employee Specification Title: Classification: Tenure: Information Technology Systems Manager (ITSM) Lutheran Schools Officer

More information