N e t w o r k E n g i n e e r Position Description

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1 Position Title: Group/Division/Team Network Engineer Business Technology Services / IT Operations Division Date October 2011 Reports to Roles Reporting to This Primary Objective Decision Making Authority Manager Technical Services None The position is responsible for designing, installing, maintaining and the administration, management, operation and enhancement of YVW s WAN and LAN network and IT systems on a day to day basis including CISCO Network Infrastructure, Avaya PABX servers, F5 BIGIP traffic managers, Web Content Filtering, Packet Shaping, Remote Access Servers and Checkpoint Firewall and IPS Servers. This position is permitted to enter the Company into contractual commitments pertaining to this role (e.g. IT service contracts) where the approval and the anticipated amount(s) is/are within the authorisation limits applicable at the time. Authorisation limits are as outlined in the Company Who Can Authorise Register. Position Dimensions Total Staff Numbers: Operating Expenditure: 0 0

2 Knowledge/Experience Requirements Technical Competencies Personal Competencies Tertiary qualified in IT or in a business related discipline which must include specific studies in relation to Information Technology. (Mandatory) 8+ years Network Engineer experience in a Production environment with team leader experience. (Mandatory) CISCO CCNA Certification (Mandatory), CCNP or CCIE Highly Desirable. CISCO Certified Architect (Highly Desirable) Checkpoint CCSA R75 Certification Highly Desirable ITIL certification to Foundation Certificate level (mandatory) or higher (desirable). 8+ years experience (mandatory) managing CISCO Routers, Switches and other hardware Checkpoint Firewall Administration Packet Shaping TCP/IP Networking Network management and monitoring systems (e.g. CISCO Works, etc.) 5+ years experience (highly desirable) with F5 Local and Global Traffic Managers Ironport Web Content Filtering Services Checkpoint Intrusion Detection systems AVAYA PABX systems & Voice over IP systems Wireless and mobile services High Availability system design and implementation mandatory Change Control Management experience A mature outlook, highly independent and selfmotivated A demonstrated focus on customer service excellence Previous Team Leadership experience highly desirable Ability to provide leadership in customer service and customer communication on behalf of the IT Team Demonstrated stakeholder engagement skills Excellent verbal and written communication skills Target-focussed and results-driven Strong business understanding and focus Demonstrated conflict management and resolution experience Strong negotiation skills Self-motivated, with strong ability to work both independently and with teams and managers as appropriate Strong self-sufficiency and initiative projects Seeks the best outcomes for the business and all customers Willingness to work after hours and on call as required. Key Relationships/Interactions Manager Technical Services BTS management team and staff Business executives and staff at all levels Service providers and vendors: technical and delivery managers and senior management IT Project Managers and Staff Network Engineer Position Description Page 2 of 6

3 Key Responsibilities Key Results Area General Responsibilities Detail Ensure the network and security design and architecture is fit for purpose, including disaster recovery architecture Develop and implement plans to continuously improve the Services provided and the operation of the Network Develop and implement plans to continuously improve the Services provided and the operation of the Ensure the network performance is continuously improved through the application of problem management Develop or implement and maintain network monitoring tools to enhance supportability of systems supported Ensure backup procedures are in place, tested and verified as fit for purpose Undertake command & control for major incident and service outages, keeping key stakeholders informed on progress Ensure that change management procedures are followed Undertake minor/major software and hardware upgrades, testing and deployment of upgrades into the production environment Build effective relationships with system vendors to ensure that reported incidents and problems are resolved within agreed resolution times set in service contracts Maintain records of assets, licenses, diagrams and configuration records Liaise with Vendors for all licensing requirements and optimise the Server design and implementation to optimise licence requirements Establish a capacity management framework and undertake capacity planning to facilitate growth in servers and to devise other strategies to speed up information processing Perform Resource management including monitoring the health of each environment to ensure that they are not putting undue strain on the host server resources. Success Criteria Network and infrastructure meet SLAs Network and infrastructure are maintained at supported levels Network and infrastructure are successfully restored in a DR test within SLA. Network Engineer Position Description Page 3 of 6

4 Networking / Infrastructure Availability Management Project Engagement Install, manage, administrate and maintain YVW s WAN and LAN network and IT systems on a day to day basis including CISCO Hardware, F5 BIGIP traffic managers, Web Content Filtering, Packet Shaping and Checkpoint Firewall and IPS Servers. Design and build network for remote sites or for project based environments Manage and maintain Remote access software Organise or undertake network penetration testing Manage YVW s networking software & hardware asset Inventory. Perform Bandwidth management: including growth and quality of service Undertake addressing and naming services maintenance Maintain records of network and security assets, licenses, diagrams and configuration records. Maintain and improve systems availability Review Incident Logs Investigate & resolve escalated incidents and problems, within agreed timescales, ensuring key stakeholders are kept informed on progress Undertake Problem Management for the network and associated systems, ensure that known issues and workarounds are documented and input into the Known Error Database Prepare Incident Reviews and implement any recommendations Act as a point of contact and technical authority responsible for providing technical consultancy to project delivery and development teams, procurement, service design and change management teams Design and implement new networks and security systems according to requirements Provide technical expertise to project teams throughout the lifecycle of a project from design to implementation Work with project & service delivery teams responsible for the commissioning and acceptance ensuring new installations/services are fit for purpose, supportable, and are built against agreed specification and installation standards Manage and deliver projects as identified and agreed with the Systems & Business Owner Establish an application's security measures during development Undertake or organise network security testing for each application. Network Engineer Position Description Page 4 of 6

5 Knowledge Management & Planning Obligations Planning Reporting & Contribution Produce technical documentation, ensuring quality and accuracy Ensuring knowledge management systems and documentation are kept up to date Assess, design and deliver training for assigned systems, ensuring support teams can be appropriately trained Plan for business requirements and new technologies Set and upload Technical Standards Contribute to and comply with the YVW Quality System, BTS technical architecture standards and the IT Operations Manual. Review Changes in Change Management & Change Control Maintain and administer users access rights and security and maintain a list of logins for active users and groups Maintain an administration access password list for disaster recovery Develop and document policies related to the security and access rights of users Monitor and evaluate vendor and security advisories Monitor Remote VPN access and associated issues Apply security patches and firmware updates Maintain a regular patching cycle to keep systems up to date for optimal running of the network and systems Execute cyclic audits, security scans, user account reviews, and password changing Document and maintain operating procedures for administration of Network and systems Develop, implement and test server backup strategies for disaster recovery Plan for business requirements and new technologies Set and Upload Technical Standards Contribute to and comply with the YVW Quality System and the IT Operations Manual. Undertake Risk Management Review Changes in Change Management & Change Control Regular reporting on service delivery performance to Technical Services Manager and clients Responsible for providing trend analysis regarding resource management. Regularly report service improvements implemented and recommend actions to further improve performance and service delivery Technical documentation & knowledge systems are up to date and accurate in areas of responsibility The CMDB is accurate. No audit items Timely and accurate reporting Effective reporting Network Engineer Position Description Page 5 of 6

6 Other Responsibilities Safety, Wellbeing and Quality Contribute as appropriate as a member of the YVW Management Team Undertake peer reviews as required to improve the quality of work, and body of knowledge, of the IT Operations team. Mentor staff to improve the capabilities and usefulness of the IT Operations team. Maintain service levels between 7am to 6pm week days, during planned after hours work, leave, and holidays by sharing work with a nominated team member. Provide both Service Desk and Technical support as required Provide On Call Support on a Roster Attend meetings as required Work both independently as well as part of a team to ensure that work gets completed. Share knowledge as and when required with other staff Any other task or activity that will contribute to the successful operation of YVW. Yarra Valley Water is committed to the safety and well-being of its employees, customers and the employees of its partner organisations. As our employee, you have the responsibility to: Demonstrate a personal commitment and proactive approach towards our culture of safety. Foster and actively contribute towards a workplace environment that supports the health and well-being of all staff. Comply with, and have an awareness and understanding of, relevant OHS procedures. This includes participating in OHS initiatives, induction and training. Carry out all work in such a way as to protect their own health and safety and that of their fellow workers, contractors and public who may be affected by their acts or omissions including reporting of any potential OHS issues, hazards, near misses, incidents, accidents and work-related injuries/illnesses in accordance with relevant OHS procedures. Be accountable for the quality of all work performed, over which they have direct input and actively encourage and contribute towards the implementation of changes that could reduce costs, increase productivity or improve quality. Cultural alignment to YVW behaviours No lost-time injuries. No BTS impediment to ongoing OH&S certification Network Engineer Position Description Page 6 of 6

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