Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download ""

Transcription

1 Page 1 of 5 Position Description Service Desk System Stage: Issued Version: Group: HR/OHS/Education Reports To: Manager - IT and Communication Employment Status: As per Appointment Letter Grade/Award: As per Appointment Letter Primary Objective: To insure projects and day to day operations are managed to achieve KPI's and common business goals. This role will be required to be the final escalation point for all issues and problems for the service desk and the Feros Care technical infrastructure. This role will manage all communication to the business about service interruptions when they occur, as well as manage the implementation and general maintenance of software and hardware. Key Responsibilities: Service Desk - Support Provide phone support to include answering of Service Desk phones and oncall mobile as required Provide Second to Third level support of all Feros Care Information Technology assets Provide Second to Third level support of all Feros Care Information Technology software Detect and record incidents and problems in detail Provide sites and users with remote and central support Resolve problems in accordance with SLA's Resolve escalated incidents in accordance with SLA's Escalate incidents and known problems to Management as required Assist with setups including technology, orientation and training of users Provide ongoing training to users Document disaster recovery procedures and processes Maintain network security including network access control Monitor network devices Undertake data entry as required Carry out application testing of patch upgrades and enhancements Document all procedures and processes for training and provide internal department references as required Monitor invoicing, service usage and performance of communications Investigate and make recommendations on emerging trends in communications and associated innovations.

2 Page 2 of 5 Work with services and staff to realise the full potential of the communications infrastructure within Feros Care Monitor and manage the IT Service Desk queues within agreed service levels. Sustain a 90% satisfaction rating of service desk activities across Feros Care staff Report meaningful data for managers and users from the various information systems Communicate and approve all change control procedures Maintain high levels of communication with the business Backups and testing of backups Assist in Disaster Recovery activities to enable business continuity of all IT infrastructure and communications as required Create and update detailed infrastructure design diagrams Procurement Process approved orders for Technology and Communications Manage hardware and warranty replacements Maintain inventory records for technology and communication equipment Approve invoices within own delegations Project Work Detailed documentation on all projects Deliver projects on time Deliver project deliverables within scope Effectively manage time between support and project work Vendors Liaise with key support software and hardware vendors for incident resolution, advice, quotes and upgrades Culture Promote and develop a culture within the team that reflects the values and care principles of Feros Care by: Ensuring all staff feel they are a valued and important contributor to the team (Everyone Matters) Promoting and committing to a continuous journey of personal growth of all staff and clients (Life Long Learning) Creating an environment of ensuring laughter and purpose for both clients and staff (Positive Energy, Fun) Striving to do the best we can always (Service Excellence) Thinking outside the square to inspire new ideas (Innovative Thinking) Committing and accountability to the professional and ethical standards of behaviour, individually and within the team (Absolute Integrity) Occupational Health and Safety: Maintain a safe and healthy workplace and demonstrate leadership through active participation in OHS through: Ensuring staff have the required resources, skill, ability and competence to safely carry out the duties of their roles, Consultatively identify and implement strategies to improve OHS

3 Page 3 of 5 Managing hazards ensuring control measures are implemented in accordance with the hierarchy of control (outlined in the Feros Care Risk Management Manual), Investigating incident reports, reviewing data, undertaking incident investigations and implementing improvement action. To manage key stakeholders Key Competencies: 1. Results Focus: Pursues work with energy, drive, and a need for completion Applies innovative ideas Adapts to varying work situations and is flexible in your approach to resolving challenges Takes initiative with a clear business purpose in mind Continually seeks to improve business processes 2. Client Service Focus: Commitment to client centred care delivery Anticipates client's needs Provides services in a respectful manner Delivers services accurately and on time Establishes and maintains a professional relationship with clients Suggests ways to improve processes to fulfil customer needs 3. Interpersonal Communication: Acts with integrity Treats others with respect Communicates openly and honestly Communicates with tact Resolves conflicts in a positive way Expresses self verbally in a clear and organised way Expresses facts and thoughts in writing in a clear and organised way 4. Personal Effectiveness: Develops self and others Continuously learns and develops Identifies own strengths and weaknesses Helps co-workers learn and develop and assist when they are having difficulty Defines and solves problems Takes responsibility for actions Uses time and resources wisely Organises and prioritises work Prepares for potential problems before they occur 5. Teamwork: Values the input and know-how of other team members Asks for help when needed Offers help to other team members when needed Builds trust and respect among fellow team members Takes actions that demonstrate consideration for the feelings and needs of others. 6. Understanding the Business: Ensures that everyone understands each other's roles and responsibilities and how they relate to business results. Aligns team goals with those of the organisation. 7. Leadership:

4 Page 4 of 5 Uses position power to support team and individual efforts Gains support of others to accomplish work Uses knowledge of organisation and relationships to achieve results Thinks big picture Communicates vision for organisational success that sparks excitement in others Sets direction for the future as well as the present Uses knowledge of emerging trends and external forces to set direction Rewards behaviour that supports organisational values Confronts inappropriate behaviour Communicates high standards and expects ethical behaviour Leads by personal example Keeps confidences and honours commitments Rewards employees who demonstrate integrity in the face of adversity Manage risk including OHS risk Criminal History: This position requires a mandatory Australian Federal Police check to be conducted, if chosen to be the successful candidate. Where the position is required to provide a service to persons under the age of 18 years, a Working With Children Check must also be conducted. Essential Criteria for Position: Experience in leading a team Proven project management skills Xenapp Citrix VMware (High Availability Clustering a Must) Data Centre Technologies such as; Dell equallogic sans / iscsi switching Veeam Backup and replication Windows 2008 R2 / Active Directory /group policy / Windows 7 Exchange 2010 Linux Ubuntu / Postfix / Nagios / dovecot (or similar CENTOS) Networking Layer 2/3 dell switches / Sonicwall Firewall (or similar CISCO, HP) SharePoint 2010 (Must) ITIL Change/Incident/Problem Management (Certificate or referenced experience) Degree in computer science or Microsoft MCSE/MSCA/VMware/Citrix certifications Desirable Criteria for Position: Aged Care experience Report writing skills Development and scripting Sysaid Sage accounting Connex ehr The Care Manager Lifesize video conferencing

5 Page 5 of 5 Quest Archive manager Summary of Specific Responsibilities Defined in TEST Only : Information Technology (R) (Hidden) Responsibility Service Desk System Other related Team/Group based responsibilities for Service Desk System Approval I approve the above Position Description Signed:... Date:... /... /... Position:... (Supervisor/Manager) Incumbent Statement : I have read, understand and accept the above Position Description. Signed:... Date:... /... /... Author: Glenn Payne Created: 15/05/2013 Owner: Manager - Information Technology & Communication Completed: 15/05/2013 Template: Doc Id: Session: Next tpg/x3docgrp4.asp 23678/ Review: 17/05/2014 Authorised: Reviewed: Issued: Keywords: information technology communication team leader technical support

N e t w o r k E n g i n e e r Position Description

N e t w o r k E n g i n e e r Position Description Position Title: Group/Division/Team Network Engineer Business Technology Services / IT Operations Division Date October 2011 Reports to Roles Reporting to This Primary Objective Decision Making Authority

More information

Systems Engineer Compute and Storage Position Description

Systems Engineer Compute and Storage Position Description Principles Vision Purpose Statement Systems Engineer Compute and Storage Position Description healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health

More information

Infrastructure Support Engineer Job Profile

Infrastructure Support Engineer Job Profile Infrastructure Support Engineer Job Profile About the HCPC The Health Professions and Care Council (HCPC) is the regulator of 16 different health and care professions, set up to protect the public. To

More information

Position Description

Position Description Position Description Position Title: Group/Division/Team: WebCenter / UCM Technical Support Business Technology Services Group / IT Operations Division Date: December 2011 Reports To: Roles Reporting To

More information

SYSTEM AND NETWORK ADMINISTRATOR

SYSTEM AND NETWORK ADMINISTRATOR SYSTEM AND NETWORK ADMINISTRATOR The Burdekin Region offers an outstanding lifestyle that is both contemporary and relaxed. The major township of Ayr is less than an hour s drive to the city of Townsville.

More information

POSITION PROFILE Support Officer, ICT. Position Summary. Position Statement. Corporate Vision. Constructive Culture ICT.

POSITION PROFILE Support Officer, ICT. Position Summary. Position Statement. Corporate Vision. Constructive Culture ICT. Position Summary Position Title: Business unit: ICT Support Officer ICT Division : ICT and Knowledge Management Classification : Level 5 Status : Position Statement The ICT Support Officer maintains the

More information

JOB AND TASK DESCRIPTION

JOB AND TASK DESCRIPTION JOB AND TASK DESCRIPTION Job Title: IT Support Specialist (2 nd Line, Reporting and Monitoring) Division: Corporate Services Division Grade: J Reports To: IT Infrastructure and Operations Manager General

More information

Council is committed to achieving the three key outcomes identified by our local community:

Council is committed to achieving the three key outcomes identified by our local community: Position Profile Position Title: Reports to: Department: Section: Information Technology Team Leader Information Technology Information Services Community Outcomes Council is committed to achieving the

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: Help Desk Officer Classification Code: ASO-3 Division: Central Northern Adelaide Health Service Branch: The Queen Elizabeth Hospital Type of Appointment: Section:

More information

Client Services Manager Self and contribution to Team. Information Services

Client Services Manager Self and contribution to Team. Information Services POSITION DESCRIPTION Position Title: Responsible To: Responsible For Position Purpose: Helpdesk Support Analyst Client Services Manager Self and contribution to Team The Helpdesk Support Analyst is responsible

More information

Department of Health JOB AND PERSON SPECIFICATION

Department of Health JOB AND PERSON SPECIFICATION Department of Health JOB AND PERSON SPECIFICATION Position Title: Oacis Data Quality Coordinator Classification Code: ASO5 Division: ICT Services Branch: ICT Operations Type of Appointment: Section: Applications

More information

Systems Engineer (Storage) Information Services (IS)

Systems Engineer (Storage) Information Services (IS) Systems Engineer (Storage) Information Services (IS) Reporting to: Data Centre Operations Team Leader Salary: 28,695-37,394 per annum (pro rata) depending on skills and experience. Salary progression beyond

More information

Maintaining the operational effectiveness of organisation s Database management systems

Maintaining the operational effectiveness of organisation s Database management systems Database Administrator Position title Division Business Business Unit Classification Database Administrator Shared Services Information, Communication and Technology (ICT) Operations D Responsible for

More information

Technical Applications Consultant version 20 Dec 2011.doc

Technical Applications Consultant version 20 Dec 2011.doc Principles Vision Purpose Statement Technical Applications Consultant (version 20 Dec 2011) healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations.

More information

Systems Engineer Information Services (IS)

Systems Engineer Information Services (IS) Systems Engineer Information Services (IS) Reporting to: Infrastructure Support Group Leader Salary: 28,695-37,394 per annum (pro rata) depending on skills and experience. Salary progression beyond this

More information

POSITION DESCRIPTION. Role Purpose. Key Challenges. Key Result Areas

POSITION DESCRIPTION. Role Purpose. Key Challenges. Key Result Areas POSITION DESCRIPTION Position Title Manager, Technical Services Support Position Number Reports to Manager Technology Services Functional Auth HRM Auth Region IT Services Centre Head Office Date Feb 2011

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT POSITION INFORMATION DOCUMENT Position Title: ICT Service Desk Manager Classification Code: AS07 Division: ICT Services Directorate: ICT Customer Services Type of Appointment: Branch: ICT Central Ongoing

More information

IT Sr. Systems Administrator

IT Sr. Systems Administrator IT Sr. Systems Administrator Location: [North America] [United States] [Monrovia] Category: Information Technology Job Type: Open-ended, Full-time PURPOSE OF POSITION: Systems Administrators and Engineers

More information

Position Description For ICT Support Officer Information, Technology and Communication Department Hobart

Position Description For ICT Support Officer Information, Technology and Communication Department Hobart Position Description For ICT Support Officer Information, Technology and Communication Department Hobart Programme: ICT Services Location: Based in Hobart with travel within Tasmania Reports To: ICT Manager

More information

Position Profile. Council s Mission. Organisation Chart

Position Profile. Council s Mission. Organisation Chart www.gdc.govt.nz Post Holder:... Position Profile Position Title: IT SERVICE DESK ANALYST (Fixed Term Two Years) Reports to: Information Technology Team Leader Department: Finance & Information Section:

More information

POSITION DESCRIPTION. Permanent Full-time 38 hours per week

POSITION DESCRIPTION. Permanent Full-time 38 hours per week Vacancy Reference Number: SQ142/11 Closing Date: 5:00pm, 14 th December 2011 POSITION DESCRIPTION Title Location Status Classification Information Infrastructure Services Officer Corporate Office Permanent

More information

NETWORKING ENTERPRISE SPECIALIST VoIP Project (New position)

NETWORKING ENTERPRISE SPECIALIST VoIP Project (New position) Edmonton Catholic Schools is now accepting applications for the position of NETWORKING ENTERPRISE SPECIALIST VoIP Project (New position) Edmonton Catholic Schools is a large urban school district whose

More information

Senior Systems Engineer Information Services (IS)

Senior Systems Engineer Information Services (IS) Senior Systems Engineer Information Services (IS) Reporting to: Infrastructure Support Group Leader Salary: 37,394-45,954 per annum (pro rata) depending on skills and experience. Salary progression beyond

More information

Certificate IV in Frontline Management

Certificate IV in Frontline Management MARCH 2011 Certificate IV in Frontline Management Ai Group is pleased to provide you with information regarding the Certificate IV in Frontline Management - BSB40807. BENEFITS OF TRAINING Effective training

More information

Client Services Manager Self and contribution to Team. Information Services. Band 8

Client Services Manager Self and contribution to Team. Information Services. Band 8 POSITION DESCRIPTION Position Title: Responsible To: Responsible For Asset and Procurement Co-ordinator Client Services Manager Self and contribution to Team Position Purpose: The Asset and Procurement

More information

Position Profile. GDC s Mission. Organisation Chart

Position Profile. GDC s Mission. Organisation Chart www.gdc.govt.nz. Post Holder:... Position Profile Position Title: INFORMATION TECHNOLOGY SERVICE DESK ANALYST Reports to: Information Technology Team Leader Department: Corporate Services Section: Information

More information

Job description. Job title: Server Infrastructure Analyst 1

Job description. Job title: Server Infrastructure Analyst 1 Job description Job title: Server Infrastructure Analyst 1 Department: Resources Service: IT Service Grade: G Post reference number: 1 Job purpose To provide specialist enterprise level design, planning,

More information

POSITION DESCRIPTION

POSITION DESCRIPTION POSITION DESCRIPTION Position Title: Information Technology Systems Administrator Division: Finance & Corporate Services Reports To: Manager Communications and Information Technology Loading: Full Time

More information

ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER

ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER The ICT Help Desk Support Officer is the first point of contact for all ICT Support and utilises their knowledge, training and skills

More information

S e r v i c e D e s k Team Leader Position Description

S e r v i c e D e s k Team Leader Position Description Position Title: Service Desk Team Leader Group/Division/Team Business Technology Services / IT Operations Division Date October 2011 Reports to Manager Client Services Roles Reporting to This None Primary

More information

(This form should be completed when creating a New Post or on Recruitment)

(This form should be completed when creating a New Post or on Recruitment) JOB SUMMARY APPENDIX 10B JOB SUMMARY (This form should be completed when creating a New Post or on Recruitment) Role Title: ICT Helpdesk Operator Reports to: ICT User Support Manager Section: ICT User

More information

JOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.

JOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk. Job Title: Service Desk Analyst JOB DESCRIPTION Job Holder: Date: Overview of role To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.

More information

SUPERVISOR, SERVICE DESK (Existing position)

SUPERVISOR, SERVICE DESK (Existing position) Edmonton Catholic Schools is now accepting applications for the position of SUPERVISOR, SERVICE DESK (Existing position) Edmonton Catholic Schools is a large urban school district whose mission is to provide

More information

Position Description (PD)

Position Description (PD) UC High Performance Computing Position Description (PD) HPC System and Application Support Specialist - NeSI Fixed Term Position Number: 18962 July 2015 Our Vision We have a vision of people prepared to

More information

Position Description. Job Summary: Campus Job Scope:

Position Description. Job Summary: Campus Job Scope: Position Description Report Run Date Sep 10 2015 11:07AM Position Number: 02018467 Dept: ENT APPS & INFRASTRUCTURE SVCS - 061419 Position: WNDOWS SYSTEM APPLICATION ADMINISTRATOR Approved Payroll Title

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: IT Helpdesk & Infrastructure Officer Reports Directly to: Team Leader Information Technology Responsible for: NA Member of: Infrastructure Team Grade: 4 About

More information

Guardian365. Managed IT Support Services Suite

Guardian365. Managed IT Support Services Suite Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service

More information

Employability Skills Summary

Employability Skills Summary s Summary Monday, 22 November 2010 10:55 AM Version 1.2 s Summary Page 2 Table of Contents BSB10107 Certificate I in Business... 3 BSB20107 Certificate II in Business... 4 BSB30107 Certificate III in Business...

More information

Job Description. Technical Architect (BISRID_55) Band: 9 ( 38,050-43,483)

Job Description. Technical Architect (BISRID_55) Band: 9 ( 38,050-43,483) Job Description Job Title: Reports to: Team: Location: Technical Architect (BISRID_55) Solution Architect Infrastructure & Data Centre Lead BIS Nelson Band: 9 ( 38,050-43,483) Job Purpose To ensure key

More information

Cloud-based Managed Services for SAP. Service Catalogue

Cloud-based Managed Services for SAP. Service Catalogue Cloud-based Managed Services for SAP Service Catalogue Version 1.8 Date: 28.07.2015 TABLE OF CONTENTS Introduction... 4 Managed Services out of the Cloud... 4 Cloud-based Flexibility, Efficiency and Scalability...

More information

POSITION DESCRIPTION. Role Purpose. Key Challenges

POSITION DESCRIPTION. Role Purpose. Key Challenges POSITION DESCRIPTION Position Title Position Number Reports to Manager, Web Solutions Development Functional Auth HRM Auth Region Sydney Date Date Function ITSC Signature Signature Role Purpose To implement

More information

Data Center. Business Intelligence. Enterprise Computing Solutions North America. Remote Monitoring & Management Solutions. arrow.

Data Center. Business Intelligence. Enterprise Computing Solutions North America. Remote Monitoring & Management Solutions. arrow. Business Intelligence Data Center Cloud Mobility Enterprise Computing Solutions North America Remote Monitoring & Management Solutions arrow.com Remote Monitoring & Management Solutions Remote Monitoring

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT POSITION INFORMATION DOCUMENT Position Title: Senior Manager, ICT Contracts Classification Code: ASO8 Division: ICT Services Directorate: ICT Contracts & Performance Management Type of Appointment: Branch:

More information

POSITION DESCRIPTION

POSITION DESCRIPTION Central Australian Affordable Housing Company Ltd POSITION DESCRIPTION Position Title: Reports to: Location: Hours per week: 37.5 Asset Management Project Manager (A2013-04) CEO & Service Development Manager

More information

Job Description. Job Title: Department: ICT Service Support Manager Responsible to:

Job Description. Job Title: Department: ICT Service Support Manager Responsible to: Job Description Job Title: ICT Service Support Manager Responsible to: ICT/IS Manager Main purpose of the job: Department: INFORMATION TECHNOLOGY Number of people directly managed: 3 + temporary contractors

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT POSITION INFORMATION DOCUMENT Position Title: Manager, ICT Continuity Planning Classification Code: ASO7 Division: ICT Services Directorate: ICT Operations Type of Appointment: Branch: ICT Security Ongoing

More information

Booking Compliance and Customer Service Lead

Booking Compliance and Customer Service Lead 1. PURPOSE OF POSITION The Booking Compliance and Customer Service Lead role provides assistance to all administration staff involved in Elective Services to ensure process consistency and improvement.

More information

MANAGED SERVICES. Remote Monitoring. Contact US: 800.677.1919 info@millenniuminc.com millenniuminc.com

MANAGED SERVICES. Remote Monitoring. Contact US: 800.677.1919 info@millenniuminc.com millenniuminc.com MANAGED SERVICES Remote Monitoring A N D Ma n a g e m e n t D O C U MENTATION AND Services Gu i d e Contact US: 800.677.1919 info@millenniuminc.com millenniuminc.com ABOUT RMM SERVICES Millennium s RMM

More information

POSITION DESCRIPTION ICT TECHNICIAN - HELPDESK SUPPORT

POSITION DESCRIPTION ICT TECHNICIAN - HELPDESK SUPPORT POSITION TITLE: LEVEL: HOURS: ICT Technician - Helpdesk Support Level 2 (Administrative & Technical Officers) The Roman Catholic Archbishop of Perth Non-Teaching Staff Enterprise Bargaining Agreement 2012

More information

HP Service Manager. Software Version: 9.40 For the supported Windows and Linux operating systems. Application Setup help topics for printing

HP Service Manager. Software Version: 9.40 For the supported Windows and Linux operating systems. Application Setup help topics for printing HP Service Manager Software Version: 9.40 For the supported Windows and Linux operating systems Application Setup help topics for printing Document Release Date: December 2014 Software Release Date: December

More information

Organisational Unit/ Department

Organisational Unit/ Department The Salvation Army Australia Southern Territory POSITION DESCRIPTION Position Title ITS Helpdesk Analyst Employee Name Date 19/03/14 Division/ Entity/Location Office for the Secretary for Business Administration/

More information

Ambulance Victoria. Position Description

Ambulance Victoria. Position Description Position Description Position Title: Data Management Specialist Reports To: Manager Infrastructure Division: Information and Technology Department: Service Management Direct Reports: Nil Employment Conditions:

More information

Capability Statement

Capability Statement Capability Statement Managed IT is a highly trusted and accountable IT services provider who has been delivering end to end, best practice ICT solutions to SMB, enterprise and government organisations

More information

Position Type: Risk: The Technical Support Officer role is a broad banded position covering Grade 5 to Grade 10.

Position Type: Risk: The Technical Support Officer role is a broad banded position covering Grade 5 to Grade 10. Position Title: Technical Support Officer Grade: G8 G10 Position Type: Permanent Full Time: Branch: Information Systems Hours: 35 hours per week Based on: 35 hr/week 38 hr/week Division: Corporate Support

More information

Information Technology Officer POSITION DESCRIPTION

Information Technology Officer POSITION DESCRIPTION DEPARTMENT/UNIT Department: Unit: Team: Information Technology Officer POSITION DESCRIPTION Corporate Services Finance Information Services _ Position Number: 412104 REMUNERATION Classification: Salary

More information

KEY RESPONSIBILITIES:

KEY RESPONSIBILITIES: 1. TITLE: FIELD MAINTENANCE MANAGER 2. CLASSIFICATION: SENIOR EXECUTIVE OFFICER (SEO) 3. DEPARTMENT: OPERATIONS 4. POSITION OBJECTIVES: 4.1. Objectives of Position: 4.1.1. To manage and provide direction

More information

Technical Project Manager JOB DESCRIPTION

Technical Project Manager JOB DESCRIPTION JOB TITLE: BUSINESS UNIT: REPORTS TO: Technical Project Manager ICT Manager, ICT EA GRADE: Non-EA Position DATE APPROVED: 17/12/2015 JOB SPECIFICATION SUMMARY OF THE BROAD PURPOSE OF THE JOB The Technical

More information

10.3.2015 Company Name IT Support

10.3.2015 Company Name IT Support 1 New Bond St t:+44 (0)20 7403 4031 London WC1 w:www.networkfish.com 10.3.2015 Company Name IT Support We are your reliable London based IT Support department Because you can achieve more. We are the backbone

More information

GENERIC JOB DESCRIPTION - SCHOOLS

GENERIC JOB DESCRIPTION - SCHOOLS GENERIC JOB DESCRIPTION - SCHOOLS Job information as shown on organisation chart Job Title: Senior IT Technician Organisational information: Responsible to: Data Manager Post No: GEN75 Grade: HC6 Dimensions:

More information

Derbyshire Constabulary

Derbyshire Constabulary h Derbyshire Constabulary Job Description Closing Date Wednesday 28 October 205 at midday HR Service Centre Contact Rachael Stone Tel int 733 00 Extl 0300 330 330 Role Title Technical Support Manager Grade

More information

JOB DESCRIPTION. Operations and Service Delivery Manager

JOB DESCRIPTION. Operations and Service Delivery Manager JOB DESCRIPTION Job Title: IT Technical Analyst Department/Division: Information Technology Reports to: Location: Direct reports: Job Purpose: Dimensions: Operations and Service Delivery Manager London

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION Central Northern Adelaide Health Service LYELL McEWIN HOSPITAL JOB AND PERSON SPECIFICATION Position Title: Associate Clinical Services Coordinator Diabetes Classification Code: Registered Nurse and/or

More information

Carahsoft End-User Computing Solutions Services

Carahsoft End-User Computing Solutions Services Carahsoft End-User Computing Solutions Services Service Description Horizon View Managed Services Bronze Package Managed Services Package Options # of Desktops to be Managed Desktop Type Duration of Services

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT POSITION INFORMATION DOCUMENT Position Title: Scheduling Officer, ICT Programs Classification Code: ASO6 Division: ICT Services Directorate: ICT Program Services Type of Appointment: Branch: ICT Program

More information

PORT LINCOLN HEALTH SERVICES JOB & PERSON SPECIFICATION

PORT LINCOLN HEALTH SERVICES JOB & PERSON SPECIFICATION PORT LINCOLN HEALTH SERVICES JOB & PERSON SPECIFICATION POSITION TITLE: Medical Records Officer CLASSIFICATION CODE: ASO2 DIVISION: Corporate Services TYPE OF APPOINTMENT: Contract DEPARTMENT: Medical

More information

ICANWK501A Plan, implement and test enterprise communication solutions

ICANWK501A Plan, implement and test enterprise communication solutions ICANWK501A Plan, implement and test enterprise communication solutions Release: 1 ICANWK501A Plan, implement and test enterprise communication solutions Modification History Release Release 1 Comments

More information

SAFETY and HEALTH MANAGEMENT STANDARDS

SAFETY and HEALTH MANAGEMENT STANDARDS SAFETY and HEALTH STANDARDS The Verve Energy Occupational Safety and Health Management Standards have been designed to: Meet the Recognised Industry Practices & Standards and AS/NZS 4801 Table of Contents

More information

INFORMATION TECHNOLOGY & MEDIA SERVICES

INFORMATION TECHNOLOGY & MEDIA SERVICES INFORMATION TECHNOLOGY & MEDIA SERVICES Head of IT Operations Permanent, Full-time Grade SENIOR STAFF: Salary to be determined by the Vice Chancellor De Montfort University is home to more than 27,000

More information

DEPARTMENT OF THE PREMIER AND CABINET

DEPARTMENT OF THE PREMIER AND CABINET DEPARTMENT OF THE PREMIER AND CABINET POSITION DESCRIPTION: TEAM LEADER, ICT SERVICE DESK (ASO5) ORGANISATIONAL CONTEXT Organisational Role As a leader in the public sector, we have a clear role to support

More information

Service Desk Analyst

Service Desk Analyst Principles Vision Purpose Statement Service Desk Analyst healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations. We will deliver increasing

More information

Unlimited Server 24/7/365 Support

Unlimited Server 24/7/365 Support Unlimited Server 24/7/365 Support Unlimited Server Support from System Architects covers your Windows servers, Linux servers and virtual machines. Your servers are monitored and managed 24 hours a day,

More information

INFORMATION TECHNOLOGY OFFICER Technical Systems

INFORMATION TECHNOLOGY OFFICER Technical Systems INFORMATION TECHNOLOGY OFFICER Technical Systems Permanent Full-Time Begin next year in a new job! Lifestyle opportunities On-going development opportunities Become part of an innovative and progressive

More information

JOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE:

JOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE: JOB SPECIFICATION JOB TITLE: GRADE: Service Support Manager SMP ORGANISATION CHART: JOB PURPOSE: Management responsibility for the Service Support within the Trust delivering an efficient and cost effective

More information

Position Description. Classification

Position Description. Classification Position Description Position title Division Business Business Unit Classification Service Desk Team Lead Shared Services ICT Operations Service Delivery D Responsible for Supervisor Lead the ICT Service

More information

POSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS

POSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS POSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS Attachment 1 Position Title: Administration Assistant Responsible to: Office Manager Responsibility: Office Administration Current Incumbent: (Vacant)

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: Registered Nurse and or Midwife Classification Code: Registered Nurse and or Midwife (Level 1) Division: Mid North Health Branch: Orroroo Health Service Type

More information

SENIOR SYSTEMS ANALYST

SENIOR SYSTEMS ANALYST CITY OF MONTEBELLO 109 DEFINITION Under general administrative direction of the City Administrator, provides advanced professional support to departments with very complex computer systems, programs and

More information

POSITION PROFILE Payroll Systems Administrator. Position Summary. Position Statement. Corporate Vision. Constructive Culture

POSITION PROFILE Payroll Systems Administrator. Position Summary. Position Statement. Corporate Vision. Constructive Culture Position Summary Position Title : Business unit : Finance Division : Governance Classification : Level 5 Status : Ongoing (Full-Time) Position Statement Reporting to the Financial Accountant, the purpose

More information

Information Pack. Network Administrator. Thank you for your interest in applying for the position Network Administrator with the City of Ballarat.

Information Pack. Network Administrator. Thank you for your interest in applying for the position Network Administrator with the City of Ballarat. Information Pack Network Administrator Thank you for your interest in applying for the position Network Administrator with the City of Ballarat. Please find enclosed an information package for the position.

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Title Position: Clinical Nurse Agency: Country Health SA Supervisor Classification Code: RN3 Division: Aboriginal Health Type of Appointment: Branch: Ceduna Koonibba Aboriginal

More information

Help Desk Technician. Information Technology. IT Director, IT Department. Permanent. MUH & HSU- Enterprise Agreement

Help Desk Technician. Information Technology. IT Director, IT Department. Permanent. MUH & HSU- Enterprise Agreement Title: Department: Reporting to: Time commitment: Employment type: Employment conditions: Help Desk Technician Information Technology IT Director, IT Department Full-time Permanent MUH & HSU- Enterprise

More information

POSITION DESCRIPTION

POSITION DESCRIPTION Organisation Division St. John s Regional College St. John s Regional College, established in 1958, is a catholic college providing secondary education to boys and girls in the parishes located in the

More information

JOB & PERSON SPECIFICATION

JOB & PERSON SPECIFICATION JOB & PERSON SPECIFICATION POSITION TITLE: CLASSIFICATION CODE: Registered Nurse/Midwife Registered Nurse/Midwife DIVISION: Level 1 Acute Services TYPE OF APPOINTMENT: Contract DEPARTMENT: Nursing Casual

More information

Kids Under Cover Position Description

Kids Under Cover Position Description Position: Department: Salary Range: Time Fraction: Reports To: Staff Responsibility: Position Tenure: Supporter Services Coordinator Marketing & Fundraising $40,000-$50,000 Package Equivalent Full Time

More information

Susie Cummings Vice President John Kuchta Senior Consultant

Susie Cummings Vice President John Kuchta Senior Consultant Susie Cummings Vice President John Kuchta Senior Consultant About SWC Technology Partners SWC is a leading provider of innovative IT solutions for the mid-market. For more than 35 years, SWC has excelled

More information

Managed IT Services. Maintain, manage and report

Managed IT Services. Maintain, manage and report Managed IT Services Maintain, manage and report 1 2 Comunet was established in 1995 to provide professional Information Technology services to Australian businesses and organisations. Its vision now, as

More information

ICT Technical Support Coordinator

ICT Technical Support Coordinator ICT Technical Support Coordinator The Sydney Cricket & Sports Ground Trust has the responsibility and privilege of managing two of Australia s premier sporting venues. Highlighting the true glory of sport

More information

Job Description. The post-holder will be expected to implement and work within the University s Policies, Procedures and Guidelines.

Job Description. The post-holder will be expected to implement and work within the University s Policies, Procedures and Guidelines. Job Description Job title: IT Support Manager Department/School: Computing Services (BUCS) Grade: 7 Location: University of Bath Job purpose The IT Support Manager will be responsible for the day-to-day

More information

Analyst - EDI. healthalliance Purpose, Vision and Principles. Purpose Statement

Analyst - EDI. healthalliance Purpose, Vision and Principles. Purpose Statement Principles Vision Purpose Statement Analyst - EDI healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations. We will deliver increasing value

More information

Services that will be provided to the City include:

Services that will be provided to the City include: The City is requesting proposals from qualified professional network support firms for Information Technology Support Services. The qualified vendor will enable the City to improve and maintain Information

More information

NOS for Network Support (903)

NOS for Network Support (903) NOS for Network Support (903) November 2014 V1.1 NOS Reference ESKITP903301 ESKITP903401 ESKITP903501 ESKITP903601 NOS Title Assist with Installation, Implementation and Handover of Network Infrastructure

More information

Technical Support Engineer. Job Description.

Technical Support Engineer. Job Description. Technical Support Engineer. Job Description. CONTENTS 1. Reporting to 3 2. Scope of role 3 3. Main responsibilities 3 4. Key skills and experience 4 5. Key behaviours 5 2015 Fresh Egg Limited 2 This job

More information

JOB DESCRIPTION CONTRACTUAL POSITION

JOB DESCRIPTION CONTRACTUAL POSITION Ref #: IT/P /01 JOB DESCRIPTION CONTRACTUAL POSITION JOB TITLE: INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SECURITY SPECIALIST JOB SUMMARY: The incumbent is required to provide specialized technical

More information

Invest in your business with Ubuntu Advantage.

Invest in your business with Ubuntu Advantage. Invest in your business with Ubuntu Advantage. Expert advice. Specialist tools. Dedicated support. Introducing Ubuntu Advantage Contents 02 Introducing Ubuntu Advantage 03 Ubuntu Advantage 04 - Landscape

More information

Job Description. Triage, resolve or escalate support calls within agreed timescales using IT Service Management principles and logging systems.

Job Description. Triage, resolve or escalate support calls within agreed timescales using IT Service Management principles and logging systems. Job Description Job title: AV Support Technician Department/School: Computing Services (BUCS) Grade: 5 Location: University of Bath Job purpose Provide professional, effective, knowledgeable and rapid

More information

NON-ACADEMIC POSITION NETWORK SUPPORT OFFICER TO COMMENCE JANUARY 2015

NON-ACADEMIC POSITION NETWORK SUPPORT OFFICER TO COMMENCE JANUARY 2015 MIND BODY SPIRIT NON-ACADEMIC POSITION NETWORK SUPPORT OFFICER TO COMMENCE JANUARY 2015 To cater for current and planned growth, Trinity Grammar School offers an exciting opportunity for an experienced

More information

Receptionist/Administrator Community Support Service

Receptionist/Administrator Community Support Service 1. PURPOSE OF POSITION This position is responsible for providing Reception / Administration support for the Community Support Service. 2. ORGANISATIONAL VALUES The Taranaki District Health Board (TDHB)

More information

Reports to: Head of Infrastructure & Technology. Direct reports: None

Reports to: Head of Infrastructure & Technology. Direct reports: None Job description Job title: Network and Infrastructure Engineer Status: Full Time, 40 hours per week Team: IT & CI Main Location: Greenford, with flexibility to work across all sites Department: CTS Reports

More information

Background: POSITION DESCRIPTION. Position Number: 3005. Facilities & Infrastructure, MUSUL Services. Classification Level: Professional Level 6

Background: POSITION DESCRIPTION. Position Number: 3005. Facilities & Infrastructure, MUSUL Services. Classification Level: Professional Level 6 POSITION DESCRIPTION Position Number: 3005 Position Title: Division: Department: Employment Status: Operations Coordinator Facilities & Infrastructure, MUSUL Services Facilities & Infrastructure Full Time,

More information

Contract and Vendor Management Guide

Contract and Vendor Management Guide Contents 1. Guidelines for managing contracts and vendors... 2 1.1. Purpose and scope... 2 1.2. Introduction... 2 2. Contract and Vendor Management 2.1. Levels of management/segmentation... 3 2.2. Supplier

More information