POSITION DESCRIPTION

Size: px

Start display at page:

Download "POSITION DESCRIPTION"

Meredith Crawford
8 years ago
Views:

1 POSITION DESCRIPTION Position Title: Information Technology Systems Administrator Division: Finance & Corporate Services Reports To: Manager Communications and Information Technology Loading: Full Time (40 hours per week) Date Position Created: 31 July 2015 Workplace level: Salaried Position Special: Position Review date: Required to wear period costume at times. Required to work weekends on occasion. ORGANISATIONAL ENVIRONMENT The Organisation Sovereign Hill is internationally recognised as Australia's foremost outdoor museum. The Sovereign Hill Museums Association is a not-for profit community-based organisation that includes: Sovereign Hill outdoor museum, the Gold Museum, Comfort Inn Sovereign Hill, Blood on the Southern Cross and Narmbool. The Department/Area The Finance and Corporate Services Division encompasses Administration, Finance, Information Technology & Communications, Human Resources and Payroll. The work carried out by the Finance and Corporate Services Division is essential to the Museums capacity to function efficiently and effectively. ORGANISATIONAL CHARTER Purpose Our purpose at Sovereign Hill and the Gold Museum is to inspire an understanding of the significance of the central Victorian gold rushes in Australia's national story, and at Narmbool of the importance of the land, water and biodiversity in Australia s future. Mission Our Mission is to collect, conserve and interpret the mining, social, cultural and environmental heritage of the Ballarat region. Page 1 of 5

Required to work weekends on occasion. ORGANISATIONAL ENVIRONMENT The Organisation Sovereign Hill is internationally recognised as Australia's foremost outdoor museum.

2 Values Service We will ensure that every visitor s experience is satisfying, and that their needs are paramount in our decision-making. Respect We will act with respect and free from any form of discrimination in what we say and do towards our colleagues, our visitors, and all with whom we do business; we will respect each other s dignity and right to privacy; and respect the assets we share in doing our jobs. Safety We will maintain a safe and healthy workplace for all our visitors and for all who work on our sites. Integrity We will act in accordance with international and national codes of ethical practice for museums, including respect for the tangible and intangible heritage we collect, research and interpret; for the primary role of museums as places of lifelong learning; and as individuals, work to help and support colleagues, work diligently to complete tasks, and at all times act honestly. Responsibility We will be a socially and environmentally responsible business and employer, and a vital partner in the development of our region; and as individuals, take responsibility for our actions and ensure our decisionmaking is objective, consistent and complies with policy and legislation. Sustainability We will maintain our financial viability and independence by using our resources efficiently and effectively. PRIMARY ROLES The Systems Administrator is responsible for the support and maintenance of the information technology and communication systems including but not limited to desktop computing equipment, virtualized and physical server environment, networking (wireless and wired), telephone, mobile phone and two-way communications systems, retail systems, internet and surveillance. DIRECT REPORTS Nil WORKS CLOSELY WITH Manager Communications and Information Technology IT Service Provider Senior Managers Middle Managers and departments Page 2 of 5

dignity and right to privacy; and respect the assets we share in doing our jobs. Safety We will maintain a safe and healthy workplace for all our visitors and for all who work on our sites.

3 Key result area Systems Administrator Major activities Provides escalated on-site support of information technology from the Viatek Helpdesk Available via mobile or during all hours that Sovereign Hill is open to the public Remediate IT system issues and escalated IT support faults Manage the delivery of IT systems monitoring and reporting Manage LAN infrastructure and ensure configurations and updates are completed in line with Operational policies Ongoing update of asset registers and ITC documentation Ensure that disaster recovery procedures exist and that backup processes are monitored for all IT systems Ensure that all systems are documented and asset registers are maintained Participate in the identification, development and communication of new technology standards and best practices as appropriate Responsible for monitoring backup and disaster recovery systems to ensure error free operation on a regular basis Assist the IT and Communications Manager in the support and deployment of ERP and Point-of-Sales custom development, testing and deployment Provide advanced support to resolve IT issues in cooperation with the Helpdesk support staff Assist the IT and Communications Manager in the programming, installation and maintenance of CCTV systems Problem Solving Analyse situations, evaluate alternatives and implement solutions Recognise why a fault occurred and take steps towards resolving underlying issues to prevent future occurrences Interpret guidelines and analyse factual information to adapt or modify processes in response to changing circumstances Act as a resource to others to solve problems Exercise independent judgement. Work affords significant opportunity to act independently on assigned tasks Teamwork Work and communicate with a wide range of people peers, vendors, public and staff members Provides consulting/training/education services such as data management and staff training/orientation for standard systems Participate in organisational events and promotional activities as required, including New Gold Mountain Undertake induction and training as required Operations Undertake the responsibilities of the position adhering to: SHMA policies and procedures The Sovereign Hill Code of Conduct The Sovereign Hill Workplace Safety Rules Equal Opportunity and anti-discrimination legislation and requirements Occupational Health and Safety (OH&S) legislation and requirements Page 3 of 5

configurations and updates are completed in line with Operational policies Ongoing update of asset registers and ITC documentation Ensure that disaster recovery procedures exist and that backup

4 Key result area Major activities Participate in annual performance reviews, meetings and staff training and professional development as and when required Champion, advocate and enforce all organisational policies, procedures and practices Foster a culture which values safety as primary consideration in all activities Other relevant tasks as required KNOWLEDGE AND SKILLS Tertiary degree in Information Technology or 3 or more years related experience or equivalent combination Professional certifications as appropriate Industry recognised certifications and/or demonstrated extensive experience in the following technologies: server virtualisation and hosting (VMware experience highly regarded) supporting LAN/WAN environments with a detailed understanding of the creation and management of VLANS, IP routing, switching and the creation and management of Firewall rules recent versions of Microsoft OS, application & server families Server 2008/2012, Exchange 2013 and SharePoint 2013, Windows 7/8, Office 2013 apple desktop environments in an Active Directory environment and the recent versions on OSX and ios active directory services including a strong knowledge of the interactions between AD, DNS, DHCP and Group Policy Data protection (backup, recovery and replication) products used in virtualised environments (Veeam Backup and Recovery knowledge highly regarded) General ICT Infrastructure such as servers (Dell server management experience highly regarded), storage devices, power protection and other datacentre products Knowledge of current trends in the specific field Demonstrated professional, positive and approachable attitude/demeanor and discretion including handling of confidential information Ability to take direction and instruction and act quickly and calmly Must be self-motivated and show initiative and commitment to continuous improvement Well-developed written and verbal communication skills with the ability to explain and produce technical documentation Demonstrated time management skills with ability to prioritise tasks when under pressure and to work without direct supervision Ability to work under pressure during peak workload periods Willingness to work flexible hours and participate in an after-hours on call roster QUALIFICATIONS A tertiary degree in Information Technology will be highly regarded Page 4 of 5

in Information Technology or 3 or more years related experience or equivalent combination Professional certifications as appropriate Industry recognised certifications and/or demonstrated extensive

5 REQUIRED LICENCES/CERTIFICATES Working with Children Check Police Check SPECIFIC HEALTH AND SAFETY REQUIREMENTS Work may require moderate physical exertion and/or physical strain OTHER Must be eligible to work in Australia POSITION DESCRIPTION AUTHORISATION Patrick Clifford Director Finance & Corporate Services Signature Date of approval Mark Karlovic People and Performance Manager Signature Date of approval EMPLOYEE ACKNOWLEDGMENT OF POSITION DESCRIPTION I have received a copy of the Position Description and have read, understood and accept its contents. Employee Name Employee Signature Date Page 5 of 5

Corporate Services Signature Date of approval Mark Karlovic People and Performance Manager Signature Date of approval EMPLOYEE ACKNOWLEDGMENT OF

Information Pack. Network Administrator. Thank you for your interest in applying for the position Network Administrator with the City of Ballarat.

Information Pack. Network Administrator. Thank you for your interest in applying for the position Network Administrator with the City of Ballarat. Information Pack Network Administrator Thank you for your interest in applying for the position Network Administrator with the City of Ballarat. Please find enclosed an information package for the position.