Job Description Solutions Lead

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Job Description Solutions Lead"

Transcription

1 Solutions Lead Department: Group: Direct Line Manager: Direct Reports: Business Support Manager - Information Services Database Applications Analyst, Technical Business Analyst Delegations: Primary Location: Job Summary and Purpose: House of Waipa (HoW) Our purpose is to partner the community in promoting the well-being of the Waipa District and its people. We do this by being: Economically progressive Environmental and cultural champions Please refer to Waipa District Council s Delegations Register for the specific delegated authorities that are applicable to this role Te Awamutu Office but mobile between Council Offices and around the District to fulfil the Key Result Areas as required. To take a lead role in managing the design, development and delivery of council wide business solutions. To work closely with stakeholders at all levels across the Council to ensure software and systems support strategic business requirements. Undertake the full range of project and business as usual support activities including design, specification, procurement, budgeting and installation. To manage, guide and develop a small team delivering business solutions. Connected with our community Socially responsible Conducting ourselves on a day to day basis in accordance with our core Waipa Values which are: We have a Can Do Attitude and Own What We Do, Are Honest, Act with Integrity and Care for Our People, Inspire People to Exceed Expectations, Pursue Excellence in all We Do, And we have Fun and Celebrate Success! Where do you fit in at Waipa District Council? Manager IS Solutions Team Solutions Lead Database Applications Analyst Technical Business Analyst

2 Your House of Waipa Key Result Areas Key Result Areas (KRAs) (Expected Responsibilities & Tasks to be fulfilled) Manage and develop a team of technical staff in the development and delivery of robust business information systems Play a lead role in a number of technical applications development specialist areas. Contribute to the ICT planning process and assist with the development of business systems delivery plans. Supports Manager IS in ensuring good relationships with ICT customers and the development of efficient business information solutions to ensure strategic alignment of software developments in line with the strategic aims of the council. Maintain a high level of technical competency and knowledge of the ICT environment. Provide support and guidance to all areas of ICT and the business and provide quality checks and assurance through the operational hand over process. Ensures compliance with, and the development of, quality standards and procedures related to solutions development. CORE RESPONSBILITIES Key Performance Outcomes (Performance Measures) Applications roadmap is articulated to the organisation using business plans, project briefs and solutions technical architecture in line with the Council Information Services Strategy. Solutions are developed in collaboration with Council staff and third party vendor experts using appropriate tools and analysis to clearly document user stories and functional requirements. Quality advice and support is provided to the organisation, solutions proposed and delivered are fit for purpose. Page 2 of 10

3 Working with colleagues on complex systems, specifies user/system interfaces, including for example: menus, screen dialogues, inputs, reports, validation and error correction procedures, processing rules, access, security and audit controls, recovery routines and contingency procedures. Where appropriate factors in Solutions Development Lifecycle. Documents all work using required standards, methods and tools. Ensures that systems development projects take full account of and, where necessary, correctly interface with existing systems and infrastructure. Participates in the development and maintenance of corporate data standards. Obtains formal agreement by stakeholders and recipients to scope requirements and establishes a base-line on which delivery of a solution can commence. Plans, designs and conducts tests of programs; corrects errors and re-tests to achieve an error-free result. Designs and produces re-usable test scripts, procedures and regression test packs (with expected results) to test new and amended software. Produces plans to test the effect of new and changed software on existing systems. Conducts business risk and vulnerability assessments and business impact analysis for well-defined business applications or IT installations Manage the maintenance of adequate documentation on all key systems for administration and Disaster recovery purposes. Monitors progress, and documents test failures and successes compared with predefined criteria, creating traceability records, from test cases back to requirements, in accordance with agreed standards. SOLUTION DESIGN CHANGE MANGEMENT DOCUMENTATION AND REPORTING Council s software systems interoperability is continually reviewed and improved to reduce orphan processes and increase availability of Council information. Council core systems are maintained on N or N-1 versions where compatibility with systems architecture allows. Systems development life cycle framework is implemented for core systems. Minimal system failures and unplanned outages of production systems. All faults resolved in a timely manner. All changes are managed using Councils CMDB. Documentation is completed and accurate and reviewed on a scheduled basis. Reports are complete and available on time o Change notifications daily/as required o Significant outage events as required The Asset register contains accurate information. Maintains all documentation in Councils EDRMS system. Page 3 of 10

4 Maintains up-to-date knowledge of emerging technology trends and developments over a broad range of information and communications technologies. Maintains awareness of good practice frameworks, within the sphere of Business and IT, including capability and maturity models, and standards. Manage and develop effective relationships with customers and project stakeholders at all levels across the Council to ensure successful delivery of projects. Maintain high quality records in relation to all areas of project management and developing procedures and processes as required, demonstrating robust management guidance and standards. Team Performance Management Effectively lead and enable direct reports to deliver business unit and organisational performance objectives. Maintain a high standard of support and proactively assess team resources and/or reallocates workloads as necessary. Team Professional Development Provide appropriate development, induction and internal training opportunities to direct reports. Employee Engagement & Leadership Create a team environment that fosters and develops effective working relationships and high performance based on Council Values. Documents all work using required standards, methods and tools, including prototyping tools where appropriate. Constructs, interprets and executes test plans to verify correct operation of completed systems SOLUTIONS GOVERNANCE Demonstrates awareness of trends and good practice models. Actively contributes to Council IS strategy. PROJECT MANAGMENT TEAM PERFORMANCE AND LEADERSHIP Projects are managed well with appropriate tracking of time, cost and quality criteria. Exceptions are reported to the Manager IS in a timely manner. Project documentation is maintained in Councils EDRMS and project metrics kept up to date in project delivery tool(s) and organisational performance measurement framework. Positive feedback received from customers and project stakeholders. Allocated work is appropriately scheduled and advice is sought from Manager Information Services should clarification be required. Team Performance Management Team members have an awareness of key team and organisational performance achievements and goals. Recognising and addressing of poor/good performance is clearly evident. Enables the Team/Department to fulfil KRAs through proactive resourcing and redeployment. Team Professional Development Direct reporting staff are enabled to deliver on performance outcomes and development expectations. New starters and promoted or seconded team members are adequately supported Page 4 of 10

5 Demonstrates compliance with Health and Safety requirements and promotes an awareness of relevant responsibilities as outlined in Council s H&S Management Programme and under the HASIE Act and its Regulations and any relevant Codes of Practice. Develop contractors awareness and adherence to Council s H&S practices and policies. Adequate resources (e.g. PPE, financial, training and staff) are incorporated into business planning. Actively promotes and supports health and safety, and wellbeing initiatives. HEALTH & SAFETY Immediate action is taken when a breach in H&S procedures or practices becomes known, or when there are inadequate resources available (e.g. PPE). Any breaches identified during an audit are rectified/minimised within an appropriate timeframe and in consultation with key stakeholders. All accidents/incidents/near misses are reported to the H&S Advisor within 48 hours of their occurrence. Contractors conform to H&S obligations as outlined in the relevant tender and/or contract documents and applicable Council procedures. There is regular team representation at H&S Committee Meetings. PROFESSIONAL ACCOUNTABILITY AND DEVELOPMENT Page 5 of 10

6 HoW Values Actively supports and models the required HoW Values and required behaviours of the role (internally and externally). Customer Service Promote a customer first and first contact resolution culture within the department, and the wider Council. Maintains high level of customer service under all conditions, devising solutions and meeting commitments within timeframes and constraints. Adheres to Council s confidentiality policies and relevant legislation, in all customer interactions. Professional Development Takes personal responsibility for discussing own performance and professional development with direct manager. Demonstrates commitment to up-skilling and further developing specialist knowledge and best practice initiatives. Opportunities for Improvement Uses the Let s Improve programme to identify opportunities for improvement and as necessary works across the organisation to implement the necessary changes. Fulfils all other assigned responsibilities and/or project work in a professional and timely manner. ADDITIONAL DUTIES HoW Values Champions the Waipa Values in all professional interactions, and seeks approval and/or when unsure seeks feedback in an appropriate manner. Participates in a community service activity annually. Customer Service Evidence of improving customer service with new initiatives within the department. Customer enquiries/requests, CRMs and correspondence etc, are responded to in the required timeframe and are followed through in manner that promotes resolution. Complies with Council s confidentiality policies when dealing with customer information and requests. Professional Development Takes an active role in own PDR and raises any concerns in a constructive manner that does not undermine good faith. Takes an active approach in familiarising themselves with the relevant plans, procedures, policies, processes and statutory requirements that can or may relate to their role and to the wider Council. Opportunities for Improvement Contributes to and/or champions a Let s Improve continuous improvement initiative through to completion. Positive feedback is received by manager reflecting the achievement of positive results and ability to go the extra mile when fulfilling additional responsibilities or completing project work as assigned by manager. Internal Approval Approved By: MANAGER - INFORMATION SERVICES Date Approved: From time to time the Solutions Lead will be reviewed and altered in consultation with the current Job Holder(s). Such reviews will generally occur in response to changes in statutory requirements, internal changes (i.e. processes, technology etc) and prior to a job validation exercise. All of these changes must have the prior approval of the Manager Human Resources, during and following consultation. Page 6 of 10

7 If, following consultation with the current Job Holder(s), it is proposed that the Key Result Areas (KRAs) of the role will change significantly and/or the position title may change, prior approval will be sought from the Chief Executive, relevant Group Manager and Manager Human Resources. Job Holder Acknowledgement I, acknowledge that the Key Result Areas (KRAs) and Key Performance Outcomes outlined above are what is expected of me and will be used to measure my performance while I am employed with Waipa District Council as Solutions Lead. I also acknowledge that, by providing my signature below, I will raise any concerns about the above expectations in an appropriate and constructive manner with my direct manager and will actively contribute and participate in a consultation process should this job description be reviewed whilst I am the job holder. Signed: Job Holder Full Name: Date: Page 7 of 10

8 Person Specification Solutions Lead Essential Degree or considerable experience in a similar role PROFESSIONAL/TECHNICAL QUALIFICATIONS Desirable Senior ICT Technical Certification e.g. TOGAF. ITIL Certification. Project Management Certification. Essential Experience in leading and delivering ICT solutions within an enterprise environment. Experience of working in a multidisciplinary environment Experience of working with key stakeholders at all levels in an organisation Experience of managing individuals and developing their skills and knowledge. Experience in delivering, specifying and implementing new applications following structured methodologies RELEVANT WORK EXPERIENCE Desirable Experience of Public Sector environments. Experience in designing and delivering business change The following demonstrates the expectations of an effective and competent job holder (i.e. the employee s ability to achieve an overall PDR rating of 5 or more). This does not necessarily represent the current job holder s competencies, skills and attributes. Areas of particular strength and those that require further development are discussed between the direct manager and job holder when first appointed and as part of Council s Performance Development Review (PDR) process. Essential Technical Skills JOB RELATED COMPETENCIES, SKILLS AND ATTRIBUTES Application Systems. Proficient in the application of automated systems to the support of specific business functions or processes. Proficient in organised and documented sets of techniques, intended to facilitate the structured development of applications. Information Modelling Tools. Familiar with tools and techniques (manual or automated) which can be used to Desirable Technical Skills Knowledge of Virtualisation products. Knowledge of SaaS/PaaS products. Experience writing working with web services and API programming. Communication Skills Effectively negotiate task and project deadlines with key stakeholders Good group presentation skills Develops appropriate documentation to suit the audience Page 8 of 10

9 Essential JOB RELATED COMPETENCIES, SKILLS AND ATTRIBUTES document an understanding of the structure, relationships and use of information within an organisation. National/International Standards Familiar with standards associated with IT practice nationally and internationally Programming/SQL Languages Proficient in a set of codes and syntax such as languages VB, C++, SQL Operational/Service Architecture Familiar with knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used within own organisation.. Planning and Organisation Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems concepts and applications (Altiris). Knowledge of maintaining a medium size network with a variety of communications devices (wired/wireless) Communication Skills Ability to relay technical information to nontechnical stakeholders effectively. Effectively gives and solicits feedback to ensure understanding. Persuasively communicates point-of-view to others and negotiates effectively. Written and verbal reports to supervisors/management are clear, concise and well received. Leadership Skills Motivates and inspires people towards positive change. Explores possibilities and alternatives in collaboration with stakeholders. Takes action through effective and pragmatic decision making. Obtains willing cooperation/commitment from others. People Skills Ability to guide and influence people to take action and follow correct procedures Desirable Effectively resolves conflict Excellent public speaking and presentation skills. Leadership Skills Imparts and transfers technical knowledge to enhance the development of others. Enhances team through effective delegation of tasks and decision making. Actively identifies career development opportunities for others. People Skills Excellent conflict resolution and mediation skills. Able to work collaboratively to engage diverse interest groups whilst driving progress. Handles complex/contentious issues with balance and fairness, and considers the long term impacts. Personal Accountability and Self-Management Contributes to an operate exchange of ideas in meetings/discussion in a constructive manner. Drives business results by aligning with vision, mission and values to enhance business value Understands the political nature of the organisation, and the development and implementation of policy. Thinks broadly and conceptually, considering strategies and possibilities to drive the organisation forward. Shows initiative to learn beyond scope of role, to provide extra support to key staff. Page 9 of 10

10 Essential JOB RELATED COMPETENCIES, SKILLS AND ATTRIBUTES Develops productive relationships and maintains an atmosphere of trust Establishes rapport quickly with stakeholders Personal Accountability and Self-Management Seeks and demonstrates ownership of issues and solutions. Maintains and upholds standards in an ethical and consistent manner. Maintains positive focus even under pressure or resolving conflict. Minute attention to detail, particularly with regard to written documents and technical equipment. Takes appropriate and reasonable steps to solve problems or improve the status quo Self-starter that sets and achieves own goals. Displays a willing flexibility, adapts well to organizational change Has an organized approach to tasks and manages time efficiently Physical Capability Can work at computers for long periods of time. Fit and able to carry and move IT equipment. Desirable Page 10 of 10

Job Description Strategic Projects Team Leader

Job Description Strategic Projects Team Leader Strategic Projects Team Leader Department: Group: Direct Line Manager: Responsible For: Planning & Community Relations Manager - & Community Relationships Three (3) Strategic Project Drivers Delegations:

More information

Job Description Asset Planning Engineer Senior

Job Description Asset Planning Engineer Senior Asset Planning Engineer Senior Department: Business Unit Group: Direct Line Manager: Water Services Service Delivery Leader Direct Reports: Delegations: Primary Location: Job Summary and Purpose: House

More information

Job Description. Position Information. Information Services Operations Co-ordinator. Council Overview

Job Description. Position Information. Information Services Operations Co-ordinator. Council Overview Job Description Position Information Position: Section: Department: Reports to: Salary Band: Information Services - Service Desk Operator (0.6 FTE) Information Services Corporate Services Information Services

More information

Position Description (PD)

Position Description (PD) UC High Performance Computing Position Description (PD) HPC System and Application Support Specialist - NeSI Fixed Term Position Number: 18962 July 2015 Our Vision We have a vision of people prepared to

More information

JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6

JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6 JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6 Title: Contract type: Systems Development Officer Fixed Term 12 Months Grade: Grade 6 Location: Reporting to: Carmarthen or Lampeter Campus Information

More information

Job No. (Office Use) Directorate Corporate Services Department Programme Management Office Reports to (Job Title) If No state reason

Job No. (Office Use) Directorate Corporate Services Department Programme Management Office Reports to (Job Title) If No state reason ROLE PROFILE Transformation Programmes Manager Role Profile Job Title Transformation Programme Manager Job No. (Office Use) C6074 Grade (Office Use) Directorate Corporate Services Department Programme

More information

Data Analysis Officer - Service Development Team

Data Analysis Officer - Service Development Team Job Title: Data Analysis Officer - Service Development Team Job Grade: Band 4-5 Directorate: Job Reference Number: Adults, Health and Community Wellbeing P01012 The Role Work closely with the Service Development

More information

North Cumbria University Hospitals NHS Trust - FoI 000999 Enclosure 01. Job Description

North Cumbria University Hospitals NHS Trust - FoI 000999 Enclosure 01. Job Description 1. JOB DETAILS Job Description Job title: Head of Communications and Reputation Management Accountable to: Director of Strategic Planning and Clinical Governance Location: Trust-wide across both hospital

More information

SCHEDULE A JOB DESCRIPTION

SCHEDULE A JOB DESCRIPTION SCHEDULE A JOB DESCRIPTION Job Title: Work Unit: Responsible To: Responsible For: Position Purpose: Financial Delegated Authority: Pay Range: Assets & Business Efficiency Coordinator Corporate and Governance

More information

POSITION DESCRIPTION

POSITION DESCRIPTION POSITION DESCRIPTION Position Title Business Unit : Relationship Manager : Corporate Client Services Reports to (Position) : General Manager Corporate Client Services Physical Location : Auckland Date

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT POSITION INFORMATION DOCUMENT Position Title: Manager, ICT Continuity Planning Classification Code: ASO7 Division: ICT Services Directorate: ICT Operations Type of Appointment: Branch: ICT Security Ongoing

More information

Manager, Procurement and Contracts

Manager, Procurement and Contracts Position description Position title: Reports to: Directorate: Contract Manager/Team Leader Manager, Procurement and Contracts Operations Date: May 2015 PHARMAC s mission Our legislative objective is: to

More information

National Occupational Standards. Compliance

National Occupational Standards. Compliance National Occupational Standards Compliance NOTES ABOUT NATIONAL OCCUPATIONAL STANDARDS What are National Occupational Standards, and why should you use them? National Occupational Standards (NOS) are statements

More information

Central Services. Business Support Service JOB DESCRIPTION

Central Services. Business Support Service JOB DESCRIPTION Central Services Business Support Service JOB DESCRIPTION POST: GRADE: Grade: Band 12 RESPONSIBLE TO: A Head of Business Support STAFF MANAGED: Team Leaders. In some instance, a Business Support Manager

More information

Position Profile. Council s Mission. Organisation Chart

Position Profile. Council s Mission. Organisation Chart www.gdc.govt.nz Post Holder:... Position Profile Position Title: IT SERVICE DESK ANALYST (Fixed Term Two Years) Reports to: Information Technology Team Leader Department: Finance & Information Section:

More information

Business Solutions Manager Self and contribution to Team. Information Services

Business Solutions Manager Self and contribution to Team. Information Services POSITION DESCRIPTION Position Title: Responsible To: Responsible For Agile Test Analyst Business Solutions Manager Self and contribution to Team Position Purpose: The Agile Test Analyst is responsible

More information

Human Relations Sherry Peters - Director, Human Relations Specialist Professional Phase 2 (SP2), ASPA Bargaining Unit

Human Relations Sherry Peters - Director, Human Relations Specialist Professional Phase 2 (SP2), ASPA Bargaining Unit JOB TITLE NAME UNIT REPORTS TO JOB FAMILY Organizational Development Specialist Vacant Human Relations Sherry Peters - Director, Human Relations Specialist Professional Phase 2 (SP2), ASPA Bargaining Unit

More information

DEPARTMENT OF THE PREMIER AND CABINET

DEPARTMENT OF THE PREMIER AND CABINET DEPARTMENT OF THE PREMIER AND CABINET POSITION DESCRIPTION: TEAM LEADER, ICT SERVICE DESK (ASO5) ORGANISATIONAL CONTEXT Organisational Role As a leader in the public sector, we have a clear role to support

More information

Business Analyst. Development Team Leader

Business Analyst. Development Team Leader Business Analyst Corporate ICT Development Team Leader None May 2013 This job exists to provide the organisation with quality software development analysis and project management. The position achieves

More information

JOB DESCRIPTION. Contract Management and Business Intelligence

JOB DESCRIPTION. Contract Management and Business Intelligence JOB DESCRIPTION DIRECTORATE: DEPARTMENT: JOB TITLE: Contract Management and Business Intelligence Business Intelligence Business Insight Manager BAND: 7 BASE: REPORTS TO: Various Business Intelligence

More information

Procurement Capability Standards

Procurement Capability Standards IPAA PROFESSIONAL CAPABILITIES PROJECT Procurement Capability Standards Definition Professional Role Procurement is the process of acquiring goods and/or services. It can include: identifying a procurement

More information

Technical Applications Consultant version 20 Dec 2011.doc

Technical Applications Consultant version 20 Dec 2011.doc Principles Vision Purpose Statement Technical Applications Consultant (version 20 Dec 2011) healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations.

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT POSITION INFORMATION DOCUMENT Position Title: Senior Manager, ICT Contracts Classification Code: ASO8 Division: ICT Services Directorate: ICT Contracts & Performance Management Type of Appointment: Branch:

More information

Information and Communication Technology

Information and Communication Technology Position Description Position Title: Employment Type: Section: Division: Salary Band: Agreement: Reporting To: Enterprise Architect Full Time fixed term ICT Project Services Information and Communication

More information

INTRODUCTION. The Merlin Principles. The Elements of each Principle

INTRODUCTION. The Merlin Principles. The Elements of each Principle 0 INTRODUCTION The development of the Merlin Standard has been progressed as a joint exercise between the Department for Work and Pensions (DWP) and its providers operating in the Welfare to Work (W2W)

More information

Client Services Manager Self and contribution to Team. Information Services. Band 8

Client Services Manager Self and contribution to Team. Information Services. Band 8 POSITION DESCRIPTION Position Title: Responsible To: Responsible For Asset and Procurement Co-ordinator Client Services Manager Self and contribution to Team Position Purpose: The Asset and Procurement

More information

Position Profile. GDC s Mission. Organisation Chart

Position Profile. GDC s Mission. Organisation Chart www.gdc.govt.nz. Post Holder:... Position Profile Position Title: INFORMATION TECHNOLOGY SERVICE DESK ANALYST Reports to: Information Technology Team Leader Department: Corporate Services Section: Information

More information

INFORMATION TECHNOLOGY & MEDIA SERVICES

INFORMATION TECHNOLOGY & MEDIA SERVICES INFORMATION TECHNOLOGY & MEDIA SERVICES Head of IT Operations Permanent, Full-time Grade SENIOR STAFF: Salary to be determined by the Vice Chancellor De Montfort University is home to more than 27,000

More information

Council is committed to achieving the three key outcomes identified by our local community:

Council is committed to achieving the three key outcomes identified by our local community: Position Profile Position Title: Reports to: Department: Section: Information Technology Team Leader Information Technology Information Services Community Outcomes Council is committed to achieving the

More information

IPDS. Green Book Employees. An Integrated Performance Management, Pay and Grading System. Technical 2. Making West Midlands Safer. www.wmfs.

IPDS. Green Book Employees. An Integrated Performance Management, Pay and Grading System. Technical 2. Making West Midlands Safer. www.wmfs. An Integrated Performance Management, Pay and Grading System Technical 2 Making West Midlands Safer Prevention Protection Response www.wmfs.net Role Profile Role Title Technical 2 Role Ref T2 Overall Purpose

More information

UoD IT Job Description

UoD IT Job Description UoD IT Job Description Role: Projects Portfolio Manager HERA Grade: 8 Responsible to: Director of IT Accountable for: Day to day leadership of team members and assigned workload Key Relationships: Management

More information

EAST AYRSHIRE COUNCIL CABINET 23 JUNE 2010 REVISED COMPETENCY FRAMEWORK. Report by Executive Director of Finance and Corporate Support

EAST AYRSHIRE COUNCIL CABINET 23 JUNE 2010 REVISED COMPETENCY FRAMEWORK. Report by Executive Director of Finance and Corporate Support EAST AYRSHIRE COUNCIL CABINET 23 JUNE 2010 REVISED COMPETENCY FRAMEWORK Report by Executive Director of Finance and Corporate Support 1. PURPOSE OF REPORT 1.1 The purpose of this report is to recommend

More information

JOB DESCRIPTION. T&T Security and Resilience Manager. Technology and Telecommunications. Bedford, Chelmsford or Norwich

JOB DESCRIPTION. T&T Security and Resilience Manager. Technology and Telecommunications. Bedford, Chelmsford or Norwich JOB DESCRIPTION PART A: JOB DETAILS JOB TITLE: AFC BAND: T&T Security and Resilience Manager 8a HOURS: 37.5 DIRECTORATE: DEPARTMENT: REPORTING TO: BASE: IM&T Technology and Telecommunications Head of T&T

More information

GENERIC CORE MANAGEMENT CRITERIA (CMC) AND STANDARDS (SELECT WHICH ONES ARE APPLICABLE)

GENERIC CORE MANAGEMENT CRITERIA (CMC) AND STANDARDS (SELECT WHICH ONES ARE APPLICABLE) ANNEXURE B GENERIC CORE MANAGEMENT CRITERIA (CMC) AND STANDARDS (SELECT WHICH ONES ARE APPLICABLE) CRITERIA Description Generic Stards for Fully Effective Performance 1. Strategic Provides a vision, sets

More information

Role Description Senior Business Analyst / Senior Consultant - ICT

Role Description Senior Business Analyst / Senior Consultant - ICT Role Description Senior Business Analyst / Senior Consultant - ICT Classification/Grade/Band Clerk Grade 9/10 ANZSCO Code 261111 PCAT Code 1226192 Date of Approval 28 February 2014 Primary purpose of the

More information

Job Description Head of CRM

Job Description Head of CRM Date 10/15 Job Title Head of CRM Solutions Job Grade Management Location London/Solihull Department Client Services Reports to job title Managing Director Job purpose (A concise statement of why the job

More information

MANAGER, HUMAN RESOURCES CONSULTING JOB & PERSON SPECIFICATION NOVEMBER 2010

MANAGER, HUMAN RESOURCES CONSULTING JOB & PERSON SPECIFICATION NOVEMBER 2010 MANAGER, HUMAN RESOURCES CONSULTING JOB & PERSON SPECIFICATION NOVEMBER 2010 POSITION TITLE Position Title: Manager HR Consulting Position Number: 3520 Faculty/Division: Division of Services and Resources

More information

D 1. Working with people Develop productive working relationships with colleagues. Unit Summary. effective performance.

D 1. Working with people Develop productive working relationships with colleagues. Unit Summary. effective performance. 1 Develop productive working relationships with colleagues Unit Summary What is the unit about? This unit is about developing working relationships with colleagues, within your own organisation and within

More information

JOB DESCRIPTION. Tatchbury Mount base and other Southern Health Sites as required

JOB DESCRIPTION. Tatchbury Mount base and other Southern Health Sites as required JOB DESCRIPTION Job Title: Band: Hours: Location: Accountable to: Lead Manager for Workforce Planning & Resourcing 8a 37.5 per week Tatchbury Mount base and other Southern Health Sites as required Deputy

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT POSITION INFORMATION DOCUMENT Position Title: ICT Service Desk Manager Classification Code: AS07 Division: ICT Services Directorate: ICT Customer Services Type of Appointment: Branch: ICT Central Ongoing

More information

UNCLASSIFIED. System Technicians, Infrastructure Technicians

UNCLASSIFIED. System Technicians, Infrastructure Technicians POSITION DESCRIPTION Position Title: Systems Engineer (Level 2) Business Unit: Responsible To: Responsible For: Job Purpose: Business Unit Overview: Remuneration Indicator: Engineering (Waihopai) Manager

More information

Information Systems and Services (ISS) Post Reference No: 9B0932 Effective/Revised: September 2009

Information Systems and Services (ISS) Post Reference No: 9B0932 Effective/Revised: September 2009 London Met Dept: London Met Sect: London Met Unit: Job Title: Information Systems and Services (ISS) Service Development Solutions Architect (Media) Post Reference No: 9B0932 Effective/Revised: September

More information

Business Administration. Level 3 Diploma in Business Administration (QCF) 2014 Skills CFA Level 3 Diploma in Business Administration (QCF) Page 1

Business Administration. Level 3 Diploma in Business Administration (QCF) 2014 Skills CFA Level 3 Diploma in Business Administration (QCF) Page 1 Business Administration Level 3 Diploma in Business Administration (QCF) 2014 Level 3 Diploma in Business Administration (QCF) Page 1 Level 3 Diploma in Business Administration (combined qualification)

More information

JOB DESCRIPTION GBS 1 ST DRAFT DRAFT V02 DRAFT V03 GBS GBS

JOB DESCRIPTION GBS 1 ST DRAFT DRAFT V02 DRAFT V03 GBS GBS JOB DESCRIPTION JOB TITLE: SERVICE DESK MANAGER DOCUMENT CONTROL VERSION DATE OF ISSUE AUTHOR REASON FOR REVISION DRAFT V0.1 1 ST NOVEMBER 2013 GBS 1 ST DRAFT DRAFT V02 DRAFT V03 31ST MARCH 2014 3 JULY

More information

Role Context & Purpose

Role Context & Purpose Group Manager Children s Social Care Services Role Profile: Grade: Accountable to: Accountable for: Senior Manager Hay B Service Leader 3-6 direct line reports, plus circa 48 staff that these direct reports

More information

ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting

ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting Date November 2011 Company UXC Consulting Version Version 1.5 Contact info@uxcconsulting.com.au http://www.uxcconsulting.com.au This summary

More information

The IIA Global Internal Audit Competency Framework

The IIA Global Internal Audit Competency Framework About The IIA Global Internal Audit Competency Framework The IIA Global Internal Audit Competency Framework (the Framework) is a tool that defines the competencies needed to meet the requirements of the

More information

The Victorian Public Sector values dictate the way we interact with each other, with our the market and guide the way that we make decisions.

The Victorian Public Sector values dictate the way we interact with each other, with our the market and guide the way that we make decisions. POSITION DESCRIPTION Position Title: Procurement Officer New Position Department: Finance Compliance & Procurement Date: 22/10/2015 Reports to (position): Procurement Manager Grade: 5 Positions that report

More information

Job Description. Job Title: Department: ICT Service Support Manager Responsible to:

Job Description. Job Title: Department: ICT Service Support Manager Responsible to: Job Description Job Title: ICT Service Support Manager Responsible to: ICT/IS Manager Main purpose of the job: Department: INFORMATION TECHNOLOGY Number of people directly managed: 3 + temporary contractors

More information

Position Description (PD)

Position Description (PD) HRPF: PositionDescription-JOB:REW Learning Resources Information Technology Services Applications and Systems Support Position Description (PD) Senior Test Consultant Continuing Position Number: 17995

More information

Clinical Specialty Midwife/Nurse (CSM/N) Quality & Risk Women s Health

Clinical Specialty Midwife/Nurse (CSM/N) Quality & Risk Women s Health POSITION DESCRIPTION Clinical Specialty Midwife/Nurse (CSM/N) Quality & Risk Women s Health Date Produced/Reviewed: November 2012 Position Holder's Name : Position Holder's Signature :... Manager / Supervisor's

More information

STRATEGIC ASSET MANAGER POSITION & PERSON DESCRIPTION February 2015

STRATEGIC ASSET MANAGER POSITION & PERSON DESCRIPTION February 2015 GENERAL Position & Person Descriptions form an important part of an integrated planning process to ensure that individual performance, and the required outputs and outcomes, align with the strategic and

More information

THE CHERWELL SCHOOL. Subject Leader for Business Studies. Job Description

THE CHERWELL SCHOOL. Subject Leader for Business Studies. Job Description THE CHERWELL SCHOOL A Centre of Opportunity Subject Leader for Business Job Description Responsible to: Faculty Leader for Economics, Business and Enterprise Responsible for: The provision of a full learning

More information

Location including building: University wide (Lansdowne Campus/Talbot Campus)

Location including building: University wide (Lansdowne Campus/Talbot Campus) Job Description Post/Job Title: Principal Test Analyst Post holder: Ref: School/Support Service: Group/Section: ITS62 IT Services IT Test Team - Governance Location including building: University wide

More information

CLASSIFICATION SPECIFICATION FORM

CLASSIFICATION SPECIFICATION FORM www.mpi.mb.ca CLASSIFICATION SPECIFICATION FORM Human Resources CLASSIFICATION TITLE: POSITION TITLE: (If different from above) DEPARTMENT: DIVISION: LOCATION: Executive Director Executive Director, Information

More information

JOB PROFILE. For more detailed information about Internal Affairs, go to our website: www.dia.govt.nz.

JOB PROFILE. For more detailed information about Internal Affairs, go to our website: www.dia.govt.nz. JOB PROFILE Job Title: Enterprise Architect Business Unit: Chief Architect Business Group: Government Technology Services Branch: Reporting to: Chief Architect Location: Wellington Grade: 22 Date last

More information

Head of Human Resources (Primary line manager) and Head of ICT

Head of Human Resources (Primary line manager) and Head of ICT Job Description Job Title: Line manager: Responsible for: Key contacts & relationship: Systems and Database Administrator Head of Human Resources (Primary line manager) and Head of ICT No direct reports

More information

Position Description

Position Description Position Description Position Title: Group/Division/Team: WebCenter / UCM Technical Support Business Technology Services Group / IT Operations Division Date: December 2011 Reports To: Roles Reporting To

More information

AUSTRALIAN ENGINEERING COMPETENCY STANDARDS STAGE 2 -

AUSTRALIAN ENGINEERING COMPETENCY STANDARDS STAGE 2 - AUSTRALIAN ENGINEERING COMPETENCY STANDARDS STAGE 2 - THE EXPERIENCED The Stage 2 Competency Standards are the profession's expression of the knowledge and skill base, engineering application abilities,

More information

Role Description Enterprise Architect and Solutions Delivery Manager

Role Description Enterprise Architect and Solutions Delivery Manager Role Description Enterprise Architect and Solutions Delivery Manager Cluster Agency Division Location Classification/Grade/Band Kind of Employment NSW Health Cancer Institute NSW Information Technology

More information

Job description - Fundraising Database Reporting and Solutions Analyst

Job description - Fundraising Database Reporting and Solutions Analyst Job description - Fundraising Database Reporting and Solutions Analyst Main purpose of job The Fundraising Database Reporting and Solutions Analyst will lead on the requirement gathering, design and creation

More information

National Development Lead Catalogue and Master Data

National Development Lead Catalogue and Master Data Principles Vision Purpose Statement National Development Lead Catalogue and Master Data healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations.

More information

SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION. CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016)

SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION. CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016) SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016) Salary: 18,558 22,485 (Grade D) Responsible to: Corporate Debt Manager Purpose of the job: To undertake

More information

Job description. Job title: Server Infrastructure Analyst 1

Job description. Job title: Server Infrastructure Analyst 1 Job description Job title: Server Infrastructure Analyst 1 Department: Resources Service: IT Service Grade: G Post reference number: 1 Job purpose To provide specialist enterprise level design, planning,

More information

PROJECT MANAGER. Grade: Salary:

PROJECT MANAGER. Grade: Salary: PROJECT MANAGER Grade: Salary: Career Grade F/G* *see career grade structure 24,427 to 33,771 per annum Status: 12 months fixed term contract with potential for a further 12 months extension subject to

More information

Role Profile. Job No. (Office Use) A79

Role Profile. Job No. (Office Use) A79 Role Profile Job Title Team Leader Service Desk Job No. (Office Use) A79 Band/Band Range- (for career grades) Grade I Directorate Corporate Support Department ICT Division Operational Service Delivery

More information

JOB DESCRIPTION Facilities Manager Soft Services. RESPONSIBLE FOR: Team Leaders and Contract Support staff

JOB DESCRIPTION Facilities Manager Soft Services. RESPONSIBLE FOR: Team Leaders and Contract Support staff JOB DESCRIPTION Facilities Manager Soft Services DIRECTORATE: Merlin Works DEPARTMENT: Facilities Management SALARY: 44,880 RESPONSIBLE TO: Head of Facilities Management RESPONSIBLE FOR: Team Leaders and

More information

JOB DESCRIPTION CONTRACTUAL POSITION

JOB DESCRIPTION CONTRACTUAL POSITION Ref #: IT/P /01 JOB DESCRIPTION CONTRACTUAL POSITION JOB TITLE: INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SECURITY SPECIALIST JOB SUMMARY: The incumbent is required to provide specialized technical

More information

Job description - Business Improvement Manager

Job description - Business Improvement Manager Job description - Business Improvement Manager Main Purpose of job The post has lead responsibility for optimising operational performance within the Operations directorate, and across the Society for

More information

POSITION DESCRIPTION

POSITION DESCRIPTION POSITION DESCRIPTION Position Title: Reports to: DEVICES CATEGORY MANAGER MANAGER, DEVICES FUNDING Date: September 2014 PHARMAC S MISSION Our legislative objective is: to secure for eligible people in

More information

Role Description Breakfast Cook

Role Description Breakfast Cook Role Description Breakfast Cook Cluster Agency Division/Branch/Unit Location Department of Planning & Environment Office of Environment and Heritage Taronga Conservation Society Australia Taronga Western

More information

Job Description - Fundraising Database Training and Engagement Officer

Job Description - Fundraising Database Training and Engagement Officer Job Description - Fundraising Database Training and Engagement Officer 1. Main purpose of job The Fundraising Database Training and User Engagement Officer will fulfil the CRM learning needs of the organisation

More information

Job Description. 5. To ensure recruitment, retention and achievement of learners are fully supported and facilitated.

Job Description. 5. To ensure recruitment, retention and achievement of learners are fully supported and facilitated. Job Description Post Number: Job Title: Responsible to: Responsible for: TBC Curriculum Leader Principal Performance and management of a team of tutors/lecturers within the curriculum area in agreement

More information

Customer Service. Level 3 Diploma in Customer Service (QCF) 2014 Skills CFA Level 3 Diploma in Customer Service (QCF) Page 1

Customer Service. Level 3 Diploma in Customer Service (QCF) 2014 Skills CFA Level 3 Diploma in Customer Service (QCF) Page 1 Customer Service Level 3 Diploma in Customer Service (QCF) 2014 Level 3 Diploma in Customer Service (QCF) Page 1 Level 3 Diploma in Customer Service (combined qualification) Qualification Title Credit

More information

ESKITP714401 Implement procedures and standards relating to metrics for IT service delivery

ESKITP714401 Implement procedures and standards relating to metrics for IT service delivery Overview This sub-discipline covers the competencies required to perform performance metrics. Monitoring service level performance is a complex task requiring collection of data, detailed analysis, and

More information

Attribute 1: COMMUNICATION

Attribute 1: COMMUNICATION The positive are intended for use as a guide only and are not exhaustive. Not ALL will be applicable to ALL roles within a grade and in some cases may be appropriate to a Attribute 1: COMMUNICATION Level

More information

Management and Leadership. Level 5 NVQ Diploma in Management and Leadership (QCF)

Management and Leadership. Level 5 NVQ Diploma in Management and Leadership (QCF) Management and Leadership Level 5 NVQ Diploma in Management and Leadership (QCF) 2014 Skills CFA Level 5 NVQ Diploma in Management and Leadership (QCF) Page 1 Level 5 NVQ Diploma in Management and Leadership

More information

POSITION DESCRIPTION. Organisation profile. Our vision. Our values. Position title Procurement Specialist Job band G

POSITION DESCRIPTION. Organisation profile. Our vision. Our values. Position title Procurement Specialist Job band G POSITION DESCRIPTION Position title Procurement Specialist Job band G Group Corporate Services Reports to: Support Services Manager Location Wellington Staff responsibilities Nil Financial delegations

More information

Employability Skills Summary

Employability Skills Summary s Summary Monday, 22 November 2010 10:55 AM Version 1.2 s Summary Page 2 Table of Contents BSB10107 Certificate I in Business... 3 BSB20107 Certificate II in Business... 4 BSB30107 Certificate III in Business...

More information

the Defence Leadership framework

the Defence Leadership framework the Defence Leadership framework Growing Leaders at all Levels Professionalism Loyalty Integrity Courage Innovation Teamwork Foreword One of the founding elements of Building Force 2030, as outlined in

More information

Contract Management Guideline

Contract Management Guideline www.spb.sa.gov.au Contract Management Guideline Version 3.2 Date Issued January 2014 Review Date January 2014 Principal Contact State Procurement Board Telephone 8226 5001 Contents Overview... 3 Contract

More information

OFFICIAL JOB SPECIFICATION. Requirements Consultant

OFFICIAL JOB SPECIFICATION. Requirements Consultant JOB SPECIFICATION FUNCTION JOB TITLE REPORTING TO GRADE WORK PATTERN LOCATION IT & Digital Requirements Consultant Business Link Manager Band D Full-time Birmingham TRAVEL REQUIRED Occasionally ROLE ID

More information

Job Description. Data Acquisition and Processing Manager Band 8b

Job Description. Data Acquisition and Processing Manager Band 8b Job Description Data Acquisition and Processing Manager Band 8b Job Title: Team / Directorate: Band: Responsible to: Accountable to: Data Acquisition and Processing Manager Commissioning Intelligence,

More information

Role Description HR Services Officer

Role Description HR Services Officer Role Description HR Services Officer Cluster Trade & Investment Agency Australian Museum Division/Branch/Unit Human Resources Location Sydney Classification/Grade/Band Clerk Grade 3/4 Kind of Employment

More information

Human Resources and Organisational Development. Job No. (Office Use)

Human Resources and Organisational Development. Job No. (Office Use) ROLE PROFILE Human Resources and Organisational Development Role Profile Job Title Head of Business and Technical Architecture Job No. (Office Use) F27 Grade (Office Use) Directorate Transformation and

More information

Clinical Nurse Manager Surgical Outpatients and District Nursing

Clinical Nurse Manager Surgical Outpatients and District Nursing Clinical Nurse Manager Surgical OPD and District Nursing Clinical Nurse Manager Surgical Outpatients and District Nursing 1. PURPOSE OF POSITION The appointee to this position will be primarily responsible

More information

NON-ACADEMIC POSITION NETWORK SUPPORT OFFICER TO COMMENCE JANUARY 2015

NON-ACADEMIC POSITION NETWORK SUPPORT OFFICER TO COMMENCE JANUARY 2015 MIND BODY SPIRIT NON-ACADEMIC POSITION NETWORK SUPPORT OFFICER TO COMMENCE JANUARY 2015 To cater for current and planned growth, Trinity Grammar School offers an exciting opportunity for an experienced

More information

Performance Expectations:

Performance Expectations: Position Reports to Senior Business Analyst Corporate Finance Manager Company Synlait Milk Ltd Date: May 2015 Location 1028 Heslerton Road, Dunsandel, Canterbury Purpose To develop and provide leadership

More information

1. GENERAL INFORMATION Job Title: IT Support Assistant (2)

1. GENERAL INFORMATION Job Title: IT Support Assistant (2) 1. GENERAL INFORMATION Job Title: IT Support Assistant (2) Location: Longbow Responsible To: IT Manager Responsible For: Nil 2. JOB SUMMARY To provide initial technical support for the day to day provision

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: IT Helpdesk & Infrastructure Officer Reports Directly to: Team Leader Information Technology Responsible for: NA Member of: Infrastructure Team Grade: 4 About

More information

Corporate Services Directorate Number of staff responsible for 7 Budget responsibility ( )

Corporate Services Directorate Number of staff responsible for 7 Budget responsibility ( ) Role Profile template Job Title Service Desk Manager Barnet Band and scale range BBB 47-50 Reports to Head of IS Service area Corporate Services Directorate Number of staff responsible for 7 Budget responsibility

More information

Secondment opportunities will be considered as will Job Share, part time and other flexible working requests.

Secondment opportunities will be considered as will Job Share, part time and other flexible working requests. Corporate Services IT Services, Service Delivery ITSM Team - Self-Service and Knowledge Process Manager Available immediately for a fixed term to 31 July 2016 Secondment opportunities will be considered

More information

Position Description. Enterprise Agreement: Budget Responsibility: Nil. Internal:

Position Description. Enterprise Agreement: Budget Responsibility: Nil. Internal: Position Description Position Details Position Scope Title: Business Support Officer (SRI) Enterprise Agreement: Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2010 Division:

More information

JOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE:

JOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE: JOB SPECIFICATION JOB TITLE: GRADE: Service Support Manager SMP ORGANISATION CHART: JOB PURPOSE: Management responsibility for the Service Support within the Trust delivering an efficient and cost effective

More information

SAFETY and HEALTH MANAGEMENT STANDARDS

SAFETY and HEALTH MANAGEMENT STANDARDS SAFETY and HEALTH STANDARDS The Verve Energy Occupational Safety and Health Management Standards have been designed to: Meet the Recognised Industry Practices & Standards and AS/NZS 4801 Table of Contents

More information

BUSINESS INTELLIGENCE E ANALYST Business Unit:

BUSINESS INTELLIGENCE E ANALYST Business Unit: BUSINESS INTELLIGENCE E ANALYST Business Unit: LAB360 Reporting to: Direct Reports: Manager of Analytics Strategy and Research Business Information Analyst Date Created: September 2014 Purpose of the Position

More information

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources ROLE PROFILE Job Title Reports to Service area No. of staff responsible for Budget responsibility ( ) Performance Consultant (Fixed Term) Assistant Director for Human Resources HR 0 None Purpose of Job

More information

JOB DESCRIPTION. Information Governance Manager

JOB DESCRIPTION. Information Governance Manager JOB DESCRIPTION POST TITLE: Information Governance Manager DIRECTORATE: ACCOUNTABLE TO: BAND: LOCATION: CSS Head of Information Governance 8a CSS Job Purpose The Information Governance Manager will ensure

More information

Job Description. Portfolio Manager Fixed Term (12 months) Planning and Funding

Job Description. Portfolio Manager Fixed Term (12 months) Planning and Funding Job Description Portfolio Manager Fixed Term (12 months) Planning and Funding Report To: General Manager Planning and Funding Bay of Plenty DHB Main Purpose This is a Planning and Funding role. The main

More information

Leadership & People Management WSQ

Leadership & People Management WSQ Our frontline leaders in SIA are empowered to lead our service teams to achieve the highest levels of service excellence. They are trained in core functional skills as well as given the opportunity to

More information