JOB AND PERSON SPECIFICATION

Size: px
Start display at page:

Download "JOB AND PERSON SPECIFICATION"

Transcription

1 JOB AND PERSON SPECIFICATION Position Title: Help Desk Officer Classification Code: ASO-3 Division: Central Northern Adelaide Health Service Branch: The Queen Elizabeth Hospital Type of Appointment: Section: ICT Services o Ongoing Position Number: Temporary Up to 12 Mths Position Created: o Other Term Job & Person Specification Approval CE or delegate / / PREAMBLE: Underpinning the Department of Health Strategic Directions are the agreed values that reflect honesty, respect and integrity for every individual. These values drive how we conduct our business and how we behave. We aim to make the values live. It is important that we incorporate the values into our behaviour systems and processes. The Department has a Commitment to Workplace Values attached to Job and Person Specifications that all staff are required to uphold. (Please refer to the back of this document). Australia has one of the most culturally and ethnically diverse populations in the world. Having a diverse workforce (inclusive of bi-lingual, bi-cultural and disabled employees) can enhance the department s ability to negotiate with, and meet the needs of, the full range of its clients and customers. Such employees also add to the diversity of the workforce, and give added opportunities to fully capitalise on difference as a valuable asset in an increasingly competitive environment. Page 1 of 8

2 JOB SPECIFICATION 1. Summary of the broad purpose of the position in relation to the organisation's goals: The Helpdesk Officer is responsible for the provision of first level Helpdesk services to co-ordinate and support the delivery of Information and Communication Technology services, in support of the business objectives and priorities of The Queen Elizabeth Hospital and other sites under the responsibility of The Queen Elizabeth Hospital (TQEH). The incumbent will be responsible for providing first line assistance to users, remote support, service call logging, problem prioritising, obtaining and allocating technical resources, incident tracking and escalation, monitoring, reporting and product advice. The incumbent will provide a managed interface with, both internal and external, technology service providers in the delivery of high quality customer focussed services in accordance with agreed service levels. 2. Reporting/Working Relationships (to whom the person reports, staff for whom the person is responsible and other significant connections and working relationships within the organisation). The Helpdesk Officer is accountable to the Manager, ICT. Reports to the Helpdesk Coordinator and has extensive liaison with divisional business unit representatives, ICT users and vendor support staff. 3. Special Conditions. (such as non-metropolitan location, travel requirements, etc) The appointee may be subject to a Criminal History Check prior to confirmation of appointment. The incumbent will uphold the values of the Department of Health as reflected in the Strategic Plan. The incumbent may be assigned elsewhere within the Department subject to relevant provisions of the Health Care Act. The incumbent may be required to enter into an annual performance agreement for the achievement of (specific or service or program) outcomes. Although initially based at The Queen Elizabeth Hospital and Lyell McEwin Hospital the incumbent may be required to work in any site of the Central Northern Adelaide Health Service. Must be prepared to attend relevant meetings and staff development / education activities as required. Some out of hours work may be required. The incumbent will be rostered on call duty. Hold a current unrestricted drivers licence. Will be rostered between 8.00am and 5.00pm as required. Page 2 of 8

3 4. Statement of Key Outcomes and Activities (group into major areas of responsibility/activity and list in descending order of importance - continue on next page) Contribute to the efficient and effective service delivery of the Helpdesk facility by: Providing first line Helpdesk assistance and remote support for software, hardware, systems and general ICT related calls. Ensuring that all service calls are logged, incidents prioritised, resources committed, incidents tracked, monitored and closed according to documented procedures and standards. Monitoring call status and following up with clients on the status of outstanding calls to ensure all issues are managed to their expectations in a collaborative environment. Ensuring excellent lines of communication are maintained with users by reporting the status and progress of calls which have not been resolved within agreed service levels to all affected stakeholders. Assisting in analysing customer requirements in all incoming calls and providing user guidance and assistance where possible before initiating appropriate escalation procedures. Ensuring timely resolution of problems, escalating calls as per agreed procedures and established service levels. Assisting in the development, coordination and maintenance of the Helpdesk facility. Assisting in monitoring and responding to user feedback on Helpdesk services delivery. Providing advice on and assistance with the acquisition of appropriate computer software and training requirements. Contribute to the quality of Helpdesk services provided by: Monitoring user service statistics against agreed service agreements. Identifying recurrent and potentially significant problems in the Helpdesk calls received and developing strategies to eliminate them. Maintaining skills in, and awareness of, new features of departmental software and hardware. Maintaining skills in, and awareness of, interfaces between applications and PC and LAN hardware and software. Contribute to the security of all information on the departmental systems by: Maintaining the user registration and administration process. Maintaining user system accesses profiles and access permission as required. Maintaining an accurate database of user security access requests. Assisting in the development, implementation and monitoring of procedures for virus control, system back up, archiving, system control and data access control. Assisting in providing all departmental users with induction awareness training, as required. Contribute to the efficiency and effectiveness of information and telecommunications desktop systems by: Assisting in the diagnosing and resolving of PC system problems and if necessary escalating problems to suppliers, technical support staff and contract support staff. Page 3 of 8

4 Statement of Key outcomes and Activities (Continued) Assisting PC users with the development of sound operating and data backup procedures. Assisting with the implementation and testing of new PC systems hardware, software and data backup procedures. Liaising with technicians, suppliers and technology partners to maximise services provided. Assisting with the department s procurement service by installing PCs, printers, modems, scanners, etc in a manner, which ensures that all hardware operates to optimum efficiency. Assisting with the department s repair service by reinstalling repaired equipment and testing to ensure repairs have been effected and equipment is performing optimally. Preparing unusable equipment for salvage and ensuring all hard disk drives are either wiped clean or data destroyed and correct paper trail is provided to ensure asset register is updated. Ensure that continuous quality improvement programs and activities are in place and are linked to the organisations strategic and corporate directions and targets as follows: In accordance with the quality evaluation program, developing and establishing key performance indicators for all critical activities relevant to area of responsibility. Assist in the maintenance of recording systems to accurately reflect the activity of the various aspects of the department, which will enable evaluation of performance leading to improvement and achievement of best practice standards. Assist in the identification, establishment and review of corporate and departmental performance standards and outcomes. Ensure relevant Government and organisation policies and procedures are adhered to when conducting the business of the Department, including: Delegations of Authority Equal Opportunity Principles Occupational Health Safety and Welfare Act Equal Opportunity Act Disability Discrimination Act South Australian Health Commission Act Privacy Act 1988 Freedom of Information Act 1982 SA Information Privacy Principles Code of Conduct for Public Employees Code of Fair Information Practice Ensure a safe working environment at all times by: Maintaining effective work practices Adopting procedures and practices which comply with the OHS&W Act Taking reasonable care to protect the health and safety of self and others. Page 4 of 8

5 Contribute to the well-being of people in South Australia through participation in Counter Disaster activities including attendance, as required, at training programs and exercises to develop the necessary skills required to participate in responses in the event of a disaster and/or major incident. Contribute to the promotion and implementation of the General Public Sector Management Aims, Personnel Management Standards and employee conduct standards and in particular Equal Opportunity and Occupational Health Safety and Welfare by adhering to the provisions of relevant legislative requirements. Approved by Line Manager: / / Acknowledged by Occupant: / / Page 5 of 8

6 PERSON SPECIFICATION ESSENTIAL MINIMUM REQUIREMENTS (Those characteristics considered absolutely necessary) PLEASE NOTE: It is recommended that a Maximum of 15 criteria only (in total) be included in this section (ie the number of Essential and Desirable criteria combined should not exceed 15). Educational/Vocational Qualifications (include only those listed in Commissioner s Standard 2, Attachment C as an essential qualification for the specified classification group) Personal Abilities/Aptitudes/Skills: (related to the job description and expressed in a way which allows objective assessment): Ability to work successfully as a member of a team or individually with high level of accuracy and ensuring a strong commitment to pro-active customer service Demonstrated ability to communicate effectively (both written and verbal) and to establish credibility and good working relationships with customers of all levels, including the ability to handle difficult clients. Demonstrated ability to identify and analyse problems or issues and to be creative/practical in the development of suitable solutions. Demonstrated ability to work within a demanding work environment effectively and efficiently to ensure timeframes are met. Experience Extensive experience in working in a busy and complex Helpdesk environment dealing personally with the resolution of service and technical issues including handling difficult clients. Experience in a customer service environment Experience in the use and support of Microsoft Office software, Business Applications, Database management, Internet, Intranet and . Experience in administration and supporting of Windows 2000/ XP and SMS or similar. Experience in using and supporting personal computers, printers and other hardware. Knowledge Broad knowledge of local area networks and office automation packages, utilities and facilities available for PC equipment. Page 6 of 8

7 DESIRABLE CHARACTERISTICS (To distinguish between applicants who have met all essential requirements) Educational/Vocational Qualifications (considered to be useful in carrying out the responsibilities of the position) Qualifications in a relevant discipline or the necessary knowledge and skills acquired through experience and/or in service training. Personal Abilities/Aptitudes/Skills: (related to the job description and expressed in a way which allows objective assessment): Demonstrated commitment to continuing professional development. Experience Experience in using Helpdesk call logging / incident management software. Knowledge General knowledge of data systems and telecommunications. Knowledge of departmental standards and procedures. Other Details: Member of the Helpdesk Institute. Page 7 of 8

8 COMMITMENT TO WORKPLACE VALUES The Department of Health values have an influence on the people we employ Every organisation has values that govern the way people are treated and the way decisions are made. The Department s Strategic Plan identifies the values that guide our behaviours. These behaviours apply to all employees and govern the way people in the organisation are treated, the way decisions are made and how we provide our services. These values are used in day to day communication and interaction between all employees and are linked to the whole of government Code of Conduct, Performance Development, Job and Person Specifications and Department of Health Employment Conditions. Department of Health Organisational Values are: Honesty We show honesty by speaking truthfully, within the boundaries of confidentiality. This is shown in our dealings within the Department and with our consumers and partners by: saying what we mean and meaning what we say, keeping our promises, telling the truth tactfully, providing honest feedback and answers and admitting to mistakes. Respect We show respect by speaking and acting with courtesy. We treat others with dignity and use culturally appropriate ways of communicating. This is shown in our dealings within the Department and with our consumers and partners by: treating everyone fairly, communicating so people can understand, listening to others, and seeking and providing feedback. Integrity We show integrity by honouring our values and the rules of our department, government and nation. This is shown in our dealings within the department and with our consumers and partners by: doing the right thing, abiding by the values, standing up for what we believe in, and taking responsibility for our mistakes. ***************** I have the ability and commitment to behave consistently with the stated values of the Department of Health. / / Signature Please complete and return attached to your application to the nominated person The right people with the right skills in the right place at the right time Page 8 of 8

Department of Health JOB AND PERSON SPECIFICATION

Department of Health JOB AND PERSON SPECIFICATION Department of Health JOB AND PERSON SPECIFICATION Position Title: Oacis Data Quality Coordinator Classification Code: ASO5 Division: ICT Services Branch: ICT Operations Type of Appointment: Section: Applications

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION ROYAL ADELAIDE HOSPITAL JOB AND PERSON SPECIFICATION Position Title: Assistant in Nursing Classification Code: Assistant in Nursing Division: Nursing Branch: Type of Appointment: Section: Ongoing Position

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT POSITION INFORMATION DOCUMENT Position Title: ICT Service Desk Manager Classification Code: AS07 Division: ICT Services Directorate: ICT Customer Services Type of Appointment: Branch: ICT Central Ongoing

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: Registered Nurse and/or Midwife Classification Code: Registered Nurse/Midwife (Level 1) Type of Appointment: Permanent Ongoing Division: Country Health SA Local

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT POSITION INFORMATION DOCUMENT Position Title: Scheduling Officer, ICT Programs Classification Code: ASO6 Division: ICT Services Directorate: ICT Program Services Type of Appointment: Branch: ICT Program

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT POSITION INFORMATION DOCUMENT Position Title: Manager, ICT Continuity Planning Classification Code: ASO7 Division: ICT Services Directorate: ICT Operations Type of Appointment: Branch: ICT Security Ongoing

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION Coober Pedy Hospital & Health Services JOB AND PERSON SPECIFICATION Position Title: Director of Nursing or Midwifery Classification Code: Registered Nurse/Midwife (Level 6.2) Division: Far North Health

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Title Position: Clinical Nurse Agency: Country Health SA Supervisor Classification Code: RN3 Division: Aboriginal Health Type of Appointment: Branch: Ceduna Koonibba Aboriginal

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT POSITION INFORMATION DOCUMENT Position Title: Senior Manager, ICT Contracts Classification Code: ASO8 Division: ICT Services Directorate: ICT Contracts & Performance Management Type of Appointment: Branch:

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: Registered Nurse and or Midwife Classification Code: Registered Nurse and or Midwife (Level 1) Division: Mid North Health Branch: Orroroo Health Service Type

More information

PORT LINCOLN HEALTH SERVICES JOB & PERSON SPECIFICATION

PORT LINCOLN HEALTH SERVICES JOB & PERSON SPECIFICATION PORT LINCOLN HEALTH SERVICES JOB & PERSON SPECIFICATION POSITION TITLE: Medical Records Officer CLASSIFICATION CODE: ASO2 DIVISION: Corporate Services TYPE OF APPOINTMENT: Contract DEPARTMENT: Medical

More information

Enrolled Nurse (Casual) Barossa, Hills and Fleurieu Region. Kangaroo Island Health Service ENC/END. $58,429-$71,452 (pro rata)

Enrolled Nurse (Casual) Barossa, Hills and Fleurieu Region. Kangaroo Island Health Service ENC/END. $58,429-$71,452 (pro rata) SA Health Job Pack Job Title Enrolled Nurse (Casual) Job Number 601337 Applications Closing Date 9 September 2016 Region / Division Health Service Location Classification Country Health SA Local Health

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: Office Manager Medical Practices Classification Code: ASO4 Division: Community Health Branch: EEHAC Type of Appointment: Section: Cleve, Kimba Ongoing Position

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION Central Northern Adelaide Health Service LYELL McEWIN HOSPITAL JOB AND PERSON SPECIFICATION Position Title: Nursing Director Nursing & Midwifery Education Classification Code: Registered Nurse/Midwife

More information

Position Title: Nurse Education Facilitator (Statewide Cardiology Project Nurse)

Position Title: Nurse Education Facilitator (Statewide Cardiology Project Nurse) LYELL MCEWIN HOSPITAL JOB AND PERSON SPECIFICATION Position Title: Nurse Education Facilitator (Statewide Cardiology Project Nurse) Classification Code: Registered Nurse Level 3 Division: Education Branch:

More information

JOB & PERSON SPECIFICATION

JOB & PERSON SPECIFICATION JOB & PERSON SPECIFICATION POSITION TITLE: CLASSIFICATION CODE: Registered Nurse/Midwife Registered Nurse/Midwife DIVISION: Level 1 Acute Services TYPE OF APPOINTMENT: Contract DEPARTMENT: Nursing Casual

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION Central Northern Adelaide Health Service LYELL McEWIN HOSPITAL JOB AND PERSON SPECIFICATION Position Title: Associate Clinical Services Coordinator Diabetes Classification Code: Registered Nurse and/or

More information

SOUTH AUSTRALIAN PUBLIC SERVICE JOB AND PERSON SPECIFICATIONS

SOUTH AUSTRALIAN PUBLIC SERVICE JOB AND PERSON SPECIFICATIONS SOUTH AUSTRALIAN PUBLIC SERVICE JOB AND PERSON SPECIFICATIONS Title of Position: Manager, Procurement & Contract Management Administrative Unit ATTORNEY-GENERAL S DEPARTMENT Remuneration Level: ASO8 Type

More information

Classification Code: PO1 Country Health SA Division: South East Regional Community Health Service. Job and Person Specification Approval

Classification Code: PO1 Country Health SA Division: South East Regional Community Health Service. Job and Person Specification Approval South Australian Public Service JOB AND PERSON SPECIFICATIONS Title of Position: DIETITIAN Classification Code: PO1 Country Health SA Division: South East Regional Community Health Service Type of Appointment:

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: Human Resources Consultant Classification Code: ASO-5 Division: Country Health SA Branch: Workforce Services Type of Appointment: Section: o Ongoing Position

More information

PORT PIRIE REGIONAL HEALTH SERVICE COUNTRY HEALTH SA. Community Health Services

PORT PIRIE REGIONAL HEALTH SERVICE COUNTRY HEALTH SA. Community Health Services PORT PIRIE REGIONAL HEALTH SERVICE COUNTRY HEALTH SA POSITION INFORMATION DOCUMENT Division: Community Health Services Career Group: Professional Officer Classification: PO 2 Position Title: Senior Speech

More information

Job and Person Specification Approval

Job and Person Specification Approval South Australian Public Service JOB AND PERSON SPECIFICATIONS Title of Position: Quality Integration Manager Administrative Unit: Department of Treasury and Finance Classification Code: ASO7 Branch: Corporate

More information

SOUTH AUSTRALIAN PUBLIC SERVICE JOB AND PERSON SPECIFICATIONS

SOUTH AUSTRALIAN PUBLIC SERVICE JOB AND PERSON SPECIFICATIONS SOUTH AUSTRALIAN PUBLIC SERVICE JOB AND PERSON SPECIFICATIONS Title of Position Team Leader Personal Estates Administrative Unit ATTORNEY-GENERAL S DEPARTMENT Remuneration Level: ASO6 Type of appointment:

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream : Administrative Services Career Group : Project and Policy Discipline : Procurement & Contract Management Services Branch Classification : ASO4

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream : Administrative Services Career Group : Administration Discipline : Clerical & Administrative Services Classification : ASO-3 Service : Business

More information

South Australia Police POSITION INFORMATION DOCUMENT. The position has been classified at the ASO-6 level by virtue of the requirement to:

South Australia Police POSITION INFORMATION DOCUMENT. The position has been classified at the ASO-6 level by virtue of the requirement to: South Australia Police POSITION INFORMATION DOCUMENT Stream: Career Group: Discipline: Classification: Administrative Services Consultancy and Information AO ASO-6 Service: Information Systems and Technology

More information

CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION

CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION POSITION DETAILS Position Title: Mental Health Nurse Education Facilitator Classification: Nurse Education Facilitator Level 3 (RN3A)

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream: Career Group: Discipline: Classification: Service: Branch: Position Title: Administrative Services Consultancy and Information AO ASO-6 Information

More information

CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION

CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION POSITION DETAILS Position Title: Senior Clinical Psychologist Classification: PO2 Position No: WC 1067 Cost centre: 451 Reports to:

More information

THE DEPARTMENT OF EDUCATION AND CHILDREN S SERVICES JOB AND PERSON SPECIFICATION

THE DEPARTMENT OF EDUCATION AND CHILDREN S SERVICES JOB AND PERSON SPECIFICATION THE DEPARTMENT OF EDUCATION AND CHILDREN S SERVICES JOB AND PERSON SPECIFICATION Title of Position: Workforce Information Analyst Classification Code: ASO5 Type of appointment: Ongoing Temporary Term up

More information

Job and Person Specification Approval. .../.../.../.../... Commissioner for Public Employment

Job and Person Specification Approval. .../.../.../.../... Commissioner for Public Employment Title of Position Outpatient Receptionist Administrative Unit Royal Adelaide Hospital Classification Code: ASO-2 Division: Nursing, Anaesthesia, Allied Health & General Services Discipline Code: Branch:

More information

MOTOR ACCIDENT COMMISSION

MOTOR ACCIDENT COMMISSION MOTOR ACCIDENT COMMISSION JOB & PERSON SPECIFICATION Title of Position: Manager Communications & Policy Organisation: Motor Accident Commission Location: Adelaide, South Australia Remuneration Level: Equivalent

More information

DUTY STATEMENT SECTION A: GENERAL INFORMATION

DUTY STATEMENT SECTION A: GENERAL INFORMATION DUTY STATEMENT SECTION A: GENERAL INFORMATION Title: Team Leader Mineral Tenement Systems Group: Resources and Energy Division: Mineral Resources Branch: Mineral Tenements & Exploration Occupant: HRMS

More information

Job and Person Specification Approval. 1. Summary of the broad purpose of the position in relation to the organisation s goals

Job and Person Specification Approval. 1. Summary of the broad purpose of the position in relation to the organisation s goals South Australian Public Service JOB AND PERSON SPECIFICATIONS Title of Position: Senior Claims Assessor Classification Code: ASO6 Discipline Code: Administrative Unit: Department of Treasury and Finance

More information

POSITION PROFILE Support Officer, ICT. Position Summary. Position Statement. Corporate Vision. Constructive Culture ICT.

POSITION PROFILE Support Officer, ICT. Position Summary. Position Statement. Corporate Vision. Constructive Culture ICT. Position Summary Position Title: Business unit: ICT Support Officer ICT Division : ICT and Knowledge Management Classification : Level 5 Status : Position Statement The ICT Support Officer maintains the

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION Adelaide Health Service LYELL McEWIN HOSPITAL JOB AND PERSON SPECIFICATION Position Title: Advanced Nurse /Midwife Nurse Practitioner Perinatal Mental Health Classification Code: Registered Nurse/Midwife

More information

Clinical Research Coordinator. The Royal Adelaide Hospital. Adelaide RN-1 / PO-1. Casual

Clinical Research Coordinator. The Royal Adelaide Hospital. Adelaide RN-1 / PO-1. Casual SA Health Job Pack Job Title Clinical Research Coordinator Job Number 586608 Applications Closing Date 15/4/16 Region / Division Health Service Location Classification Job Status Salary Central Adelaide

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream: Career Group: Discipline: Classification: Administrative Services Consultancy and Information AO ASO-7 Service: Information Systems and Technology

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream : Administrative Services Career Group : Administration Discipline : AO Classification : ASO-4 Service : Business Service Position Title : Business

More information

ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER

ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER The ICT Help Desk Support Officer is the first point of contact for all ICT Support and utilises their knowledge, training and skills

More information

SWAN HILL RURAL CITY COUNCIL POSITION DESCRIPTION

SWAN HILL RURAL CITY COUNCIL POSITION DESCRIPTION Document ID Number: (Records use only) File Number: P (Records use only) SWAN HILL RURAL CITY COUNCIL POSITION DESCRIPTION TITLE: INFORMATION TECHNOLOGY ADMINISTRATION OFFICER AWARD: PARTS A & B SWAN HILL

More information

Title of Position: Technical Writer Administrative Unit: Treasury and Finance. Classification Code: AS05 Branch: RevenueSA RISTEC Project

Title of Position: Technical Writer Administrative Unit: Treasury and Finance. Classification Code: AS05 Branch: RevenueSA RISTEC Project South Australian Public Service JOB AND PERSON SPECIFICATIONS Title of Position: Technical Writer Administrative Unit: Treasury and Finance Classification Code: AS05 Branch: RevenueSA RISTEC Project Type

More information

Ambulance Victoria Position Description

Ambulance Victoria Position Description Ambulance Victoria Position Description Position Title: Service Desk Officer Division: Information & Technology Reports To: Service Desk Manager Direct Reports: Nil Employment Conditions: Rural Ambulance

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION SCHOOL... JOB AND PERSON SPECIFICATION Position Title Registered Nurse/Midwife Position Classification Type of Appointment Position Reporting to Ongoing Temporary Other Term:. Term:.... Job and Person

More information

ROLE DESCRIPTION. Location: National Office Wellington Delegation level: N/A. Role of Tertiary Education Commission (Te Amorangi Matauranga Matua)

ROLE DESCRIPTION. Location: National Office Wellington Delegation level: N/A. Role of Tertiary Education Commission (Te Amorangi Matauranga Matua) ROLE DESCRIPTION Role Title: Service Desk Analyst Number and Title of Direct Reports: N/A Directorate: Information Directorate Reports to: Service Desk Manager Remuneration Grade: T12 Budget: N/A Location:

More information

POSITION DESCRIPTION

POSITION DESCRIPTION POSITION DESCRIPTION Position: Director of Learning Technologies Incumbent: Responsible to: Principal Direct Reports: 3 Status: Full-time Classification: Fixed-term contract (5 years) Preamble Pulteney

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream : Administrative Services Career Group : Financial Related Discipline : Financial Services Classification : ASO-6 Service : Crime Service Position

More information

S e r v i c e D e s k Team Leader Position Description

S e r v i c e D e s k Team Leader Position Description Position Title: Service Desk Team Leader Group/Division/Team Business Technology Services / IT Operations Division Date October 2011 Reports to Manager Client Services Roles Reporting to This None Primary

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: IT Helpdesk & Infrastructure Officer Reports Directly to: Team Leader Information Technology Responsible for: NA Member of: Infrastructure Team Grade: 4 About

More information

People and Business Division comprises four directorates: Investment Services, Information Services, Customer Experience and People and Performance.

People and Business Division comprises four directorates: Investment Services, Information Services, Customer Experience and People and Performance. Role Statement TITLE OF POSITION: CLASSIFICATION LEVEL: Regulatory Compliance Officer OPS4 Organisation Overview The Department of Planning, Transport and Infrastructure (DPTI) serves the South Australian

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream : Administrative Services Career Group : Financial Related Discipline : Financial Services Classification : ASO-7 Service : Crime Service Position

More information

South Australia Police Department POSITION INFORMATION DOCUMENT

South Australia Police Department POSITION INFORMATION DOCUMENT South Australia Police Department POSITION INFORMATION DOCUMENT Stream : Professional Services Career Group : Discipline : Classification : PO-2 Position Title : Police Psychologist Branch : Health, Safety

More information

Position Profile. Council s Mission. Organisation Chart

Position Profile. Council s Mission. Organisation Chart www.gdc.govt.nz Post Holder:... Position Profile Position Title: IT SERVICE DESK ANALYST (Fixed Term Two Years) Reports to: Information Technology Team Leader Department: Finance & Information Section:

More information

SOUTH AUSTRALIAN PUBLIC SERVICE JOB AND PERSON SPECIFICATIONS

SOUTH AUSTRALIAN PUBLIC SERVICE JOB AND PERSON SPECIFICATIONS SOUTH AUSTRALIAN PUBLIC SERVICE JOB AND PERSON SPECIFICATIONS Title of Position Customer Relationships Officer Administrative Unit ATTORNEY-GENERAL S DEPARTMENT Remuneration Level: ASO-4 Type of appointment:

More information

JOB DESCRIPTION. Service Desk Technician

JOB DESCRIPTION. Service Desk Technician JOB DESCRIPTION Title: Contract type: Service Desk Technician Full Time, Fixed Term for 12 months Grade: Grade 4 Location: Reporting to: London Campus Head of Information Services MAIN PURPOSE OF JOB The

More information

SECTION A: GENERAL INFORMATION

SECTION A: GENERAL INFORMATION SECTION A: GENERAL INFORMATION Title: Environmental Compliance Officer Division: Energy Resources Branch: Geophysical Operations Section: Occupant: Vacant HRMS record number: PR2105 ANZSCO code: Classification

More information

POSITION DESCRIPTION ICT TECHNICIAN - HELPDESK SUPPORT

POSITION DESCRIPTION ICT TECHNICIAN - HELPDESK SUPPORT POSITION TITLE: LEVEL: HOURS: ICT Technician - Helpdesk Support Level 2 (Administrative & Technical Officers) The Roman Catholic Archbishop of Perth Non-Teaching Staff Enterprise Bargaining Agreement 2012

More information

DEPARTMENT OF THE PREMIER AND CABINET

DEPARTMENT OF THE PREMIER AND CABINET DEPARTMENT OF THE PREMIER AND CABINET POSITION DESCRIPTION: TEAM LEADER, ICT SERVICE DESK (ASO5) ORGANISATIONAL CONTEXT Organisational Role As a leader in the public sector, we have a clear role to support

More information

Position Description

Position Description Position Description GMW is committed to: 1. Partnering with our customers 2. Creating the opportunity to increase food production in Northern Victoria 3. Being a high performing organisation DM Reference

More information

JOB TITLE: Asset Management Officer CLASS: ASO3 POSITION NO.: SA0017. This Position Reports to: Project Manager, Asset Services

JOB TITLE: Asset Management Officer CLASS: ASO3 POSITION NO.: SA0017. This Position Reports to: Project Manager, Asset Services JOB TITLE: Asset Management Officer CLASS: ASO3 POSITION NO.: SA0017 This Position Reports to: Project Manager, Asset Services ORGANISATION: South Australian Fire & Emergency Services Commission DIRECTORATE:

More information

DIVISION: Service SA

DIVISION: Service SA DUTY STATEMENT JOB TITLE: MANAGER CUSTOMER SERVICE CENTRE CLASS: ASO5 POSITION NO.: DEPARTMENT: Transport Energy and Infrastructure DIVISION: Service SA SECTION: Customer Service Centre This Role Reports

More information

Corporate Administrative Support Officer

Corporate Administrative Support Officer This form comes from the following departmental process: Human Resources Functional Statement, Corporate Services Position Title: Corporate Administrative Support Officer Business Unit: Corporate Services

More information

South Australia Police POSITION INFORMATION DOCUMENT

South Australia Police POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream : Administrative Services Career Group : Consultancy and Information Discipline : Classification : ASO3 Command : Human Resources Service Position

More information

Occupant: Vacant File reference: 2011/0390

Occupant: Vacant File reference: 2011/0390 ROLE DESCRIPTION SECTION A: GENERAL INFORMATION Role: Research Scientist Climate Applications Classification code: PO 3 Division: SA Research & Development Institute Type of appointment: Branch: Sustainable

More information

Help Desk Technician. Information Technology. IT Director, IT Department. Permanent. MUH & HSU- Enterprise Agreement

Help Desk Technician. Information Technology. IT Director, IT Department. Permanent. MUH & HSU- Enterprise Agreement Title: Department: Reporting to: Time commitment: Employment type: Employment conditions: Help Desk Technician Information Technology IT Director, IT Department Full-time Permanent MUH & HSU- Enterprise

More information

Ambulance Victoria. Position Description

Ambulance Victoria. Position Description Position Title: Project Manager, Access Control, Security & Maintenance Projects Position Description Division: Specialist Services Department: Property Services Reports To: Manager, Property Maintenance,

More information

To provide detailed procedural and systems documentation when required.

To provide detailed procedural and systems documentation when required. JOB DESCRIPTION Post Title: Department: Responsible to: Supervisory responsibility: ICT Technician ICT (Bursary) ICT Network Manager None Date of Issue: May 2016 Main Purpose of Job: Managed by the ICT

More information

JOB DESCRIPTION. Assistant Director of Technology and Telecommunications

JOB DESCRIPTION. Assistant Director of Technology and Telecommunications JOB DESCRIPTION Title of Post: ICT Service Desk Officer Grade of Post: Band 3 Reports to: Accountable to: Location ICT Service Desk Manager Assistant Director of Technology and Telecommunications The South

More information

Organisational Unit/ Department

Organisational Unit/ Department The Salvation Army Australia Southern Territory POSITION DESCRIPTION Position Title ITS Helpdesk Analyst Employee Name Date 19/03/14 Division/ Entity/Location Office for the Secretary for Business Administration/

More information

Page 1 of 5 Position Description Service Desk System Stage: Issued Version: 3.004006 Group: HR/OHS/Education Reports To: Manager - IT and Communication Employment Status: As per Appointment Letter Grade/Award:

More information

JOB DESCRIPTION. Associate Director of Health Informatics

JOB DESCRIPTION. Associate Director of Health Informatics JOB DESCRIPTION Job Title: Band: Hours: Responsible to: Responsible for: Base: Associate Director of Health Informatics 8d 37.5hrs Director of Finance & Information Informatics function (to include IT,

More information

POSITION PROFILE. Classification: PM4 Date of evaluation: February 2010 Date Reviewed: March 2012

POSITION PROFILE. Classification: PM4 Date of evaluation: February 2010 Date Reviewed: March 2012 POSITION PROFILE Position Title: Infrastructure Position Number: 125692 / Leader: Service Delivery Business Unit: Location: Service Delivery Brisbane Classification: PM4 Date of evaluation: February 2010

More information

Client Services Manager Self and contribution to Team. Information Services

Client Services Manager Self and contribution to Team. Information Services POSITION DESCRIPTION Position Title: Responsible To: Responsible For Position Purpose: Helpdesk Support Analyst Client Services Manager Self and contribution to Team The Helpdesk Support Analyst is responsible

More information

Technical Project Manager JOB DESCRIPTION

Technical Project Manager JOB DESCRIPTION JOB TITLE: BUSINESS UNIT: REPORTS TO: Technical Project Manager ICT Manager, ICT EA GRADE: Non-EA Position DATE APPROVED: 17/12/2015 JOB SPECIFICATION SUMMARY OF THE BROAD PURPOSE OF THE JOB The Technical

More information

Service Level Agreement Between: Computing and Informational Technology And The Finance and Business Operations Division

Service Level Agreement Between: Computing and Informational Technology And The Finance and Business Operations Division Service Level Agreement Between: Computing and Informational Technology And The Finance and Business Operations Division 1/9 1. Executive Summary This Service Level Agreement ( SLA ) is between Computing

More information

INFORMATION TECHNOLOGY OFFICER Technical Systems

INFORMATION TECHNOLOGY OFFICER Technical Systems INFORMATION TECHNOLOGY OFFICER Technical Systems Permanent Full-Time Begin next year in a new job! Lifestyle opportunities On-going development opportunities Become part of an innovative and progressive

More information

CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION

CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION POSITION DETAILS Position Title: Senior Clinical Psychologist Classification: PO2 Position No: WC0469 Cost Centre: 02811 Reports

More information

Background: POSITION DESCRIPTION. Position Number: 3005. Facilities & Infrastructure, MUSUL Services. Classification Level: Professional Level 6

Background: POSITION DESCRIPTION. Position Number: 3005. Facilities & Infrastructure, MUSUL Services. Classification Level: Professional Level 6 POSITION DESCRIPTION Position Number: 3005 Position Title: Division: Department: Employment Status: Operations Coordinator Facilities & Infrastructure, MUSUL Services Facilities & Infrastructure Full Time,

More information

CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION

CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION CHILDREN, YOUTH AND WOMEN S HEALTH SERVICE JOB AND PERSON SPECIFICATION POSITION DETAILS Position Title: Paediatric Audiologist Classification: PO2 Position No: Cost centre: Reports to: Manager Newborn

More information

Position Description Senior Speech Pathologist Foundation Skills Group

Position Description Senior Speech Pathologist Foundation Skills Group Position Title: Department: Reports to: Direct Reports: Award and Classification: Enterprise Agreement: Levels of Authority: Early Intervention and Clinic Services Manager Early Intervention and Clinic

More information

POSITION DESCRIPTION Northern Services Coordinator

POSITION DESCRIPTION Northern Services Coordinator 1 Job Title: Responsible To: Operations Manager, Community Programs Responsible For: Purpose Vision Values Position Purpose: Key Challenges Key Result Areas Industrial Instrument Location The development,

More information

Ambulance Victoria. Position Description

Ambulance Victoria. Position Description Position Title: IT Project Manager Team Leader Position Description Division: Information & Technology Department: Solution Delivery Reports To: Manager Solution Delivery Direct Reports: IT Project Managers

More information

Information Technology Officer POSITION DESCRIPTION

Information Technology Officer POSITION DESCRIPTION DEPARTMENT/UNIT Department: Unit: Team: Information Technology Officer POSITION DESCRIPTION Corporate Services Finance Information Services _ Position Number: 412104 REMUNERATION Classification: Salary

More information

JOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.

JOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk. Job Title: Service Desk Analyst JOB DESCRIPTION Job Holder: Date: Overview of role To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.

More information

JOB TITLE: CURRENT CLASSIFICATION/GRID POSITION # IT Tech II AD Grid Level 5(g) #123 Network Support Technician

JOB TITLE: CURRENT CLASSIFICATION/GRID POSITION # IT Tech II AD Grid Level 5(g) #123 Network Support Technician COUNTY OF GRANDE PRAIRIE JOB DESCRIPTION JOB TITLE: CURRENT CLASSIFICATION/GRID POSITION # IT Tech II AD Grid Level 5(g) #123 Network Support Technician NOC CODE: 2281 STANDARD HOURS: 35 hours/week (non-management)

More information

DEPARTMENT OF PLANNING, TRANSPORT AND INFRASTRUCTURE

DEPARTMENT OF PLANNING, TRANSPORT AND INFRASTRUCTURE DEPARTMENT OF PLANNING, TRANSPORT AND INFRASTRUCTURE ROLE STATEMENT Transition HR Manager Building Management Division Classification Level AS07 ANZSCO Code 2231 Organisation Overview The Department of

More information

Position Profile. GDC s Mission. Organisation Chart

Position Profile. GDC s Mission. Organisation Chart www.gdc.govt.nz. Post Holder:... Position Profile Position Title: INFORMATION TECHNOLOGY SERVICE DESK ANALYST Reports to: Information Technology Team Leader Department: Corporate Services Section: Information

More information

POSITION DESCRIPTION. Classification: Job and Person Specification Approval JOB SPECIFICATION

POSITION DESCRIPTION. Classification: Job and Person Specification Approval JOB SPECIFICATION POSITION DESCRIPTION POSITION DETAILS Position Title: Central Adelaide Director of Psychology Classification: Administrative Unit: Allied Health Term: Type of Appointment: Ongoing Date Created: November

More information

POSITION INFORMATION DOCUMENT

POSITION INFORMATION DOCUMENT South Australia Police POSITION INFORMATION DOCUMENT Stream : Vehicle Examiner Career Group : Engineering and Construction Discipline : Metal Trades Classification : OPS4 Service : Operations Support Service

More information

Job Description. Service Desk Technician. Operations Team Leader

Job Description. Service Desk Technician. Operations Team Leader Job Description Job title Group Section Responsible to Responsibility for Employees Service Desk Technician Corporate ICT Operations Operations Team Leader None Job purpose This job exists to provide effective

More information

ICT Technical Support Coordinator

ICT Technical Support Coordinator ICT Technical Support Coordinator The Sydney Cricket & Sports Ground Trust has the responsibility and privilege of managing two of Australia s premier sporting venues. Highlighting the true glory of sport

More information

AOD Support Services Classification Level: 7.1 Aboriginal Community Organisation Award. 004 Supervisor AOD Support Services

AOD Support Services Classification Level: 7.1 Aboriginal Community Organisation Award. 004 Supervisor AOD Support Services ABORIGINAL ALCOHOL AND DRUG SERVICE POSITION DESCRIPTION SECTION 1: OFFICE IDENTIFICATION EFFECTIVE DATE OF DOCUMENT: SEPTEMBER 2012 Position Description Number: 006 Job Title: AOD Counsellor/Educator

More information

Information Pack. Junior Database Administrator

Information Pack. Junior Database Administrator Information Pack Junior Database Administrator Thank you for your interest in applying for the position Junior Database Administrator with the City of Ballarat. Please find enclosed an information package

More information

Employability Skills Summary

Employability Skills Summary s Summary Monday, 22 November 2010 10:55 AM Version 1.2 s Summary Page 2 Table of Contents BSB10107 Certificate I in Business... 3 BSB20107 Certificate II in Business... 4 BSB30107 Certificate III in Business...

More information

JOB TITLE: CURRENT CLASSIFICATION/GRID POSITION # IT Tech I AD Grid Level 5(h) #68 (Service Desk)

JOB TITLE: CURRENT CLASSIFICATION/GRID POSITION # IT Tech I AD Grid Level 5(h) #68 (Service Desk) COUNTY OF GRANDE PRAIRIE JOB DESCRIPTION JOB TITLE: CURRENT CLASSIFICATION/GRID POSITION # IT Tech I AD Grid Level 5(h) #68 (Service Desk) NOC CODE: 2171 STANDARD HOURS: 35 hours/week (non-management)

More information

JOB AND PERSON SPECIFICATION Position Title: Education Manager Reports Directly to: General Manager Commercial. Non-EBA Senior Manager

JOB AND PERSON SPECIFICATION Position Title: Education Manager Reports Directly to: General Manager Commercial. Non-EBA Senior Manager JOB AND PERSON SPECIFICATION Position Title: Education Manager Reports Directly to: General Manager Commercial Responsible for: Member of: Grade: Team Leader Education Leadership Team Non-EBA Senior Manager

More information

YMDDIRIEDOLAETH GIG CEREDIGION A CHANOLBARTH CYMRU CEREDIGION AND MID WALES NHS TRUST PC SECURITY POLICY

YMDDIRIEDOLAETH GIG CEREDIGION A CHANOLBARTH CYMRU CEREDIGION AND MID WALES NHS TRUST PC SECURITY POLICY YMDDIRIEDOLAETH GIG CEREDIGION A CHANOLBARTH CYMRU CEREDIGION AND MID WALES NHS TRUST PC SECURITY POLICY Author Head of IT Equality impact Low Original Date September 2003 Equality No This Revision September

More information

Your IT Helpdesk and On-Site and Remote Support Terms and Conditions. Document Revision 1 Sept 09

Your IT Helpdesk and On-Site and Remote Support Terms and Conditions. Document Revision 1 Sept 09 Your IT Helpdesk and On-Site and Remote Support Terms and Conditions These terms and conditions are in addition to our standard Terms of Business (available at http://www.tripod-it.co.uk) Our company details

More information