INFORMATION TECHNOLOGY OFFICER Technical Systems

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1 INFORMATION TECHNOLOGY OFFICER Technical Systems Permanent Full-Time Begin next year in a new job! Lifestyle opportunities On-going development opportunities Become part of an innovative and progressive information technology team providing support to 150 users located at 12 sites from Colac to Apollo Bay. Information Technology Officer (Technical Systems) Reporting to the Manager Information Services, the successful applicants will provide: Hardware and software maintenance, development and support System administration functions for the Council s server farm and WAN CONTENTS Advertisement 1 Colac Otway Profile 1 Vision, Mission, Values 2 Organisation Structure 2 Employment benefits 3 Position Description 4 Applications close 4pm, December 5, Tracey Slatter Chief Executive Officer Colac Otway Shire is an equal opportunity employer Colac Otway Shire The Colac Otway Shire is situated within a two hour drive of Melbourne. The Shire is vibrant and progressive with some of the most picturesque scenery in the State. The Colac Otway Shire is a rural, residential and resort area. The Shire encompasses a coastline, rainforests, waterfalls, lakes total land area of 3,250 square kilometres of which a large proportion is State Forest and National Park, including beaches, and craters. Our Vision: Colac Otway is naturally progressive and strives to achieve the best possible social, economic and environmental conditions to create a vibrant, liveable community. 1

2 Our Mission: Colac Otway operates according to good governance principles and emphasises the importance of service, people and business in: Providing community development and support services Managing Council's infrastructure and the natural environment Facilitating strategic economic development Our Values: We will work in partnership with the community to achieve agreed goals We will undertake genuine consultation on key issues as part of our decision making processes to improve the quality, accountability and transparency of those decisions. We will promote a culture in which our services respond to community needs and aspirations. Organisation Structure 2

3 You will enjoy many benefits while working at Colac Otway Shire Wellbeing Program Colac Otway Shire has an exciting Health & Wellbeing program to enhance personal health and wellbeing. We run programs and provide information on many health & wellbeing issues. Employee Assistance Program We support our staff through their tough times by offering a wide range of employee assistance counselling and advisory services. Work & Family Balance Colac Otway Shire understands the importance of staff balancing work and family commitments and has a range of policies and practices to support staff. Working From Home: Opportunities are available to work from home to balance organisational and family needs. Job Sharing and Part Time Employment: We support staff by offering opportunities to job share and to work part time. These are dependent on organisational and job requirements. 48/52 Model of Employment: Staff may apply to have an additional 4 weeks leave each year based on a reduced salary basis. Career Development and Training Colac Otway Shire offers a wide range of training and development programs ranging from technical, personal development, through to organisation wide programs. We are very committed to providing nationally accredited training where we believe the competencies gained are closely related to the work environment. Occupational Health & Safety (OH&S) We are committed to providing our people with a safe working environment. We have strong OH&S systems in place which are recognised by way of an external verification SafetyMAP. 3

4 POSITION DESCRIPTION Position: INFORMATION TECHNOLOGY OFFICER TECHNICAL SYSTEMS Permanent Full-Time Award Classification: Band 6 (Victorian Local Authorities Award 2001) Department: Unit: Current Occupant: Approved By: Corporate & Community Services Information Services Vacant Manager Information Services Date Approved: 14/11/2007 POSITION OBJECTIVES Implement and maintain appropriate technology used to support Colac Otway Shire s business processes. Assist in implementing the necessary technology to improve Colac Otway Shire s processes and procedures. KEY RESPONSIBILITY AREAS Information Technology Perform appropriate system administration functions to ensure that all system software, hardware, network and telecommunication services are performing to their optimum capabilities. Develop and maintain standard technical support procedures. Provide specialist advice, training and support to staff. Liaise with external suppliers and contractors to discuss and resolve technical problems. Provide a basic level of backup support for other Information Communication and Technology (ICT) Staff. Maintain a secure, protected and virus-free Wide Area Network (WAN) environment. Maintain an up-to-date inventory of all computer hardware and software licenses. Install software packages on PCs and servers and, if appropriate, provide basic training. Monitor statistics to identify and resolve consistent problems. Provide a stable data backup environment. Monitor system usage to facilitate capacity planning requirements. Purchase hardware, software and consumables, within purchasing limits. Administer annual rollout of replacement PC s and peripheral equipment. Responsible for the annual server replacement program. 4

5 Engage in shared help desk duties to ensure all internal requests for ICT support and service are handled with appropriate urgency. Undertake special projects as defined by the Manager Information Services (IS). Maintain the Colac Otway Shire Internet and Intranet functionality. STANDARD ORGANISATIONAL RESPONSIBILITIES Customer Service Promote Council's policy of excellence in customer service. Provide a consistently high level of service to our customers in a prompt and pleasant manner. Maintain the highest ethical standards and confidentiality in dealing with our customers and each other. Develop individual skills and knowledge that will better serve our customers. Occupational Health & Safety/Risk Management Take reasonable care for your own health and safety and for the health and safety of anyone else who may be affected by your acts or omissions at the workplace. Co-operate with your employer with respect to any action taken by the employer to comply with any requirement imposed by or under the Health & Safety Acts, Regulations and Codes of Practice. Work within Occupational Health & Safety Acts, Regulations and Codes of Practice. Ensure Council s Risk Management Policy & Procedures are observed and complied with. Human Resources Identify training and development needs through Appraisal System for yourself and any staff you directly supervise, and participate in corporate training. Ensure adherence to Council Code of Conduct, Equal Employment Opportunity, Privacy procedures and other policies and programs. Participate fully in the Staff Performance Management System, Recruitment and Induction processes. Information Technology Ensure accurate and prompt registration of all customer requests within the Colac Otway Shire request system or the ICT helpdesk as appropriate. Action and respond to assigned requests within a prescribed timeframe and according to Colac Otway Shire Performance Standards. Ensure appropriate and thorough electronic file management within the corporate library system is maintained. Ensure effective utilisation of electronic file management techniques eg: create folders, search for files, print files, etc. Ensure effective use of relevant application software systems (appropriate level of training provided). Organisational Development Participate in the annual Employee Opinion Survey Comply with Colac Otway Shire Customer Performance Standards Participate in living the principles of Business Excellence (Leadership, Strategy & Planning, Knowledge and Information, People, Customer Focus, Innovation, Quality & Improvement, Success & Sustainability) ORGANISATIONAL RELATIONSHIPS Reports to: Directly Supervises: Internal Liaisons: External Liaisons: Manager Information Services Not applicable All staff using computer systems Numerous computer hardware and software suppliers 5

6 ORGANISATIONAL CONTEXT Our Vision Colac Otway is naturally progressive and strives to achieve the best possible social, economic and environmental conditions to create a vibrant, liveable community. Our Mission Colac Otway operates according to good governance principles and emphasises the importance of service, people and business in: Providing community development and support services Managing Council's infrastructure and the natural environment Facilitating strategic economic development Our Values We will work in partnership with the community to achieve agreed goals. We will undertake genuine consultation on key issues as part of our decision making processes to improve the quality, accountability and transparency of those decisions. We will promote a culture in which our services respond to community needs and aspirations. The Position Responsible for implementing and maintaining appropriate technology to support Colac Otway Shire s key business processes. Assist in providing back-up support of Colac Otway Shire s application software systems. CLASSIFICATION CRITERIA Accountability and Extent of Authority Accountable for ensuring that all computer hardware and system software operates at an optimum level and within specification. Input into policy development for Information Technology procedures and policies. Judgement and Decision Making Decisions are based on providing a high level of service and support in a timely manner to ensure that users have appropriate tools to assist them in performing their duties. Outstanding tasks will be assessed and actioned according to their impact on the business. Specialist Skills and Knowledge Excellent knowledge of Microsoft Server 2003 including Active Directory, Group Policy and User Profile management. Excellent knowledge of Microsoft Office suite of applications. Well developed analytical skills. Sound knowledge of database concepts, particularly relating to Microsoft Access and SQL Server, Oracle knowledge is advantageous. Good understanding of electronic mail technology and functions. Well-developed skills in the use of telecommunication and networking technology. Understanding of Disaster Recovery capabilities and processes. Excellent interpersonal skills, customer focused. Management Skills Experience managing and implementing Information Technology projects. Demonstrated ability to participate as a team member. Ability to understand the information technology needs of end users and to provide IT explanations to users in a simple, non-technical way. Ability to produce results on time, in full and within budget. Capable of accepting changes to assigned activities. Able to handle multiple tasks at the one time. 6

7 Interpersonal Skills Customer focused i.e. willingness to work with end users in a harmonious and collaborative way to understand and resolve their problems. A high level of written and oral skills. Team orientated, willing to undertake activities not directly related to the position. Liase with counterparts within the industry and staff to exchange views and discuss issues related to the position. Qualifications and Experience A relevant degree or diploma in information technology or a certificate in an appropriate system administration course is desirable. Information Technology Infrastructure Library (ITIL) Certification desirable. Minimum of three years experience in a system administration role including: Installing and maintaining PC hardware and software. Managing networks. Maintaining server hardware and software. Managing an Active Directory environment. Utilisation of Microsoft Operations Manager (MOM). Development, management and maintenance of Group Policies. Experience in managing the following operating systems: Windows 2003 Server. XP operating systems. Virtual PC software. Virtual Server software. An understanding of database concepts. Drivers license essential. KEY SELECTION CRITERIA Experience in providing administrative support for technical systems including: Managing the local and WAN. Installing and maintaining PC hardware and software within a WAN. Maintaining server hardware and software. Maintaining WAN technologies including Wireless infrastructure. Ability to oversee the installation of software upgrades and to undertake satisfactory testing procedures. Experience or understanding of some or all of the following: Server Hardware and systems including SAN s. Windows 2003 Server and XP Operating Systems. Database systems including Oracle and SQL. Terminal Services technologies. WAN protection systems. Virtual PC and Server technologies. ITIL framework and practices. Development and maintenance of ICT procedures and support documentation. Strong communication and interpersonal skills (including Customer Service) Highly developed organisational, strong time and priority management skills. SPECIAL CHARACTERISTICS Occasional out-of-hours work may be required to install and test software upgrades or to undertake system maintenance. Occasional requirement to provide an On-call service. 7

8 TERMS AND CONDITIONS OF APPOINTMENT The Information Technology Officer (Technical Systems) position is classified as a Band 6 within the Colac Otway Shire Enterprise Agreement No (Part B Victorian Local Authorities Award 2001). The position is Permanent Full-Time. The salary range for the position is $52,278 - $56,545 per annum. Membership of a superannuation fund is compulsory (default fund is Vision Super). Annual, sick and long service leave accruals will apply pursuant to the Local Authorities Award Current office hours are 8.30am to 5.15pm Monday to Friday. Council offers a 19 day month rostered day off scheme based on an average of 38 hours a week. A six-month probationary/qualifying period applies. APPLICATION DETAILS 1. Applications for this position close at 4.00pm, 5 th December Envelopes should be marked CONFIDENTIAL and addressed to: Shellie Nicholls Human Resources Officer Colac Otway Shire PO Box 283 COLAC VIC Information to be included with the application: Current resume Application form (Colac Otway Shire) including referees Letter of application including links to selection criteria Tracey Slatter Chief Executive Officer Colac Otway Shire is an equal opportunity employer 8

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