1 VACANCY AVAILABLE Chief Executive s Department Senior ICT Officer (Infrastructure) Grade S.O. 2, SCP ( 31,404-37,005) (starting salary is point 30-31,404) An exciting opportunity has arisen to assist the Head of ICT to ensure the ICT Service Infrastructure meets the needs of the Council. Candidates should possess an ICT related qualification to A level or equivalent and must have at least 3 years experience in the design, development and support of Virtual Server environments, network management, telephone systems, desktops, provision of security/firewalls. Project management skills and a knowledge of the following technologies is required: VMware 4.0+, EMC San, Windows 2003/08 & Exchange, Cisco Switches, SQL Server 2008, Sharepoint 2010 are also required. Application packs can be obtained from the Human Resources Department (tel: ), Douglas Borough Library or downloaded from For further information please contact Daniel Looney on or The closing date for the receipt of completed applications is 2.00 pm, on Wednesday, 17 th October Previous applicants need not apply. Miss K J Rice, Chief Executive, Town Hall, Ridgeway Street, Douglas, Isle of Man, IM99 1AD.
2 CEO 24 VACANT S208 DOUGLAS BOROUGH COUNCIL JOB EVALUATION SCHEME JOB DESCRIPTION (Grade S.O. 2, SCP ( 31,404-37,005) DEPARTMENT SUB-SECTION DESIGNATION REPORT TO Chief Executive s ICT Department Senior ICT Officer - Infrastructure Assistant Chief Executive MAIN PURPOSE OF THE JOB Assist the Head of ICT to ensure the ICT Service meets the needs of the Council and is delivered effectively and efficiently as possible in line with the Council s Policies, Strategies, Corporate Plan and overall requirements. Assist in the design, development and implementation of Corporate Infrastructure Systems Be a key and proactive member of the ICT Team participating fully in the development of a team culture and carrying out tasks normally undertaken by other members of the team when necessary. SUMMARY OF RESPONSIBILITIES AND PERSONAL DUTIES 1. Design configure tune install and support Servers and their operating systems. 2. Design configure tune install and support Networks and their operating systems to include building infrastructure local area networks wide area networks radio telephone systems and CCTV. 3. Design configure tune install and support Desktops and their operating systems. 4. Design configure tune install and support security and firewalls to prevent any unauthorised access. 5. Design configure tune install web systems liaising with suppliers as required. 6. Procure systems and negotiate contacts service level agreements acceptance criteria post implementation support and payment profiles.
3 7. Manage systems contracts liaising with suppliers to obtain advice and support. 8. Project manage major and minor projects to meet objectives and success criteria to ICT standards including testing documentation and acceptance. 9. Manage assistant staff as required ensuring they are trained to meet their full potential. 10. Ensure the Council s requirements are understood at all levels so that Corporate and Departmental systems underpin Services. 11. Prepare and maintain ICT standards so that they are easily understood and practiced. 12. Ensure all work has targets and deliverables to meet these targets. 13. Liaise with internal service departments where works are required for ICT systems. 14. Assist with strategic development and the production of annual development plans. 15. Provide cover for the Customer Service Desk when required. 16. Work extended hours as requested by the Head of ICT/Assistant Chief Executive and to be available to assist with out of hours emergencies. 17. Assist the Head of ICT and ICT colleagues as required. 18. Ensure equality of opportunity for all people, in service provision and in employment, and to work in a non-discriminatory manner in accordance wit the Council s Equal Opportunities Policy. 19. Compliance with the provisions of the Isle of Man DATA Protection Act 2002, the Computer Misuse Act 1990, the Isle of Man Human Rights Act 2001 and the Council s Standing Orders. 20. Be responsible for the health and safety of the staff of the ICT Section and for the safety of the public and other staff who come into contact with any aspect of ICT duties being undertaken. 21. Participate fully in discussions relating to any changes deemed necessary to the job description, reaching mutual agreement to any reasonable changes with the Council reserving the right to implement reasonable changes to the job description after consultation with the post holder, if not agreed by mutual consent. 22. Such other duties within a similar level of responsibility as may from time to time be required by the Assistant Chief Executive/Chief Executive.
4 SELECTION CRITERIA Essential 1. ICT related qualification to A level or equivalent 2. Minimum of 3 years experience of: Virtual Servers and Operating systems, including design, configuration, tuning, installation and support Networking and operating systems, including Local Area Networks, Wide Area Networks, Radio and Telephone systems with call-logging and covers design, configuration, tuning, installation and support Desktops, Operating systems and associated equipment, including design, configuration, tuning, installation and support Providing security and firewalls to block any unauthorised access, including design, configuration, tuning, installation and support. 3. Minimum 3 years design, configuration, tuning, installation, and support of Web systems liaising with hosting organisations as appropriate 4. Experience of the following technologies: VMware Vshpere 4.0+/MS windows server 2003, 2008/MS SQL server 2008/MS Sharepoint server 2010/Mitel IP phone system. 5. Experience of: Procurement of ICT systems arranging contract details, Service Level Agreements and Payment profiles, Platform/Server Migrations Dealing with suppliers and obtaining advice and support Project managing the implementation of ICT infrastructure systems including testing, documentation and acceptance Training and passing on skills to assistant staff Understanding Corporate and Departmental requirements so that systems can be set up that underpin their Services Working to ICT standards Working and providing deliverables to agreed targets 6. Ability to communicate effectively, both formally and informally, with Members, colleagues, subordinates and customers. A good appreciation of the wider role of ICT and how it fits into the Organisation 7. Ability to work under pressure with the ability to absorb new technical information rapidly and apply it effectively. Initiative to keeps skills up to date 8. Ability to display leadership qualities and work well as part of a team or on own initiative within Corporate objectives and with a flexible approach to work. Desirable 1. HNC/HND in ICT related subject 2. An understanding of the relationship between own area of specialisation and Corporate objectives 3. Capable of analysing user requirements and advising on scope and options for operational improvement 4. Experience of local government and an understanding of the operations and functions of a local authority. 5. Political sensitivity. 6. An interest in CPD Signed Signed Line Manager Signed Chief Officer Date 01/2010/10/2010 /July 2012 (revised) Policy & Resources Approval (date) May 2010 (permanent post with effect from March 2011) Evaluation (date) June 2010
6 DOUGLAS BOROUGH COUNCIL - PERSON SPECIFICATION - SENIOR ICT OFFICER (Infrastructure) ATTRIBUTES ESSENTIAL DESIRABLE Qualifications & Professional Vocational Training HOW IDENTIFIED ICT related qualifications to A level or equivalent HNC/HND in ICT related subject APPLICATION FORM Relevant Experience & Knowledge Minimum of 3 years: o Servers and Operating Systems o Networking and Operating Systems including telephone systems o Desktops, Operating Systems and associated equipment o Providing security and firewalls to block unauthorised access o Design, configuration, tuning, installation and support of Web systems An understanding of the relationship between own area of specialisation and Corporate objectives CCTV Systems Local Government APPLICATION FORM & TESTED AT INTERVIEW Experience of the following technologies: o VMware Vshpere 4+ o 4.0/MS windows server 2003, 2008 o MS SQL server 2008 o MS Sharepoint server 2010 o Mitel IP phone system. o MS Exchange 2010 Experience of: o Procurement of ICT systems o Platform/Server Migrations o Dealing with suppliers and obtaining advice and support o Project managing and implementation of ICT systems o Training and passing on skills to assistant staff o Understanding Corporate and Departmental requirement o Working to ICT standards o Working and providing deliverable to agreed targets Skills & Abilities Attitude & Motivation Ability to communicate effectively, both formally and informally, with Members, colleagues, subordinates and customers Good appreciation of wider role of ICT and how it fits into the Organisation Initiative to keep skills up to date Ability to work under pressure Ability to absorb new technical information rapidly and apply it effectively Ability to display leadership qualities and work well as part of a team Able to work on own initiative within Corporate objectives Flexible approach to work Capable of analysing user requirements and advising on scope and options for operational improvement An understanding of the operations and functions of a local authority Political Sensitivity Evidence of interest in continuing professional development INTERVIEW INTERVIEW