Delivering Cloud Services Transformation : Plan > Build> Assure> Secure. Stephen Miles Vice President, Solution Sales, APJ

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1 Delivering Cloud Services Transformation : Plan > Build> Assure> Secure Stephen Miles Vice President, Solution Sales, APJ

2 Agenda Cloud is Great, Cloud is Good More Options, More Complexity From Outlier to Underlier Operationalizing the Cloud Services Lifecycle Cloud and IT: Oil and Water, or a perfect new relationship? - some use cases Final thoughts & Summary

3 94% of US companies have deployed a SaaS app. Can you keep up with business demand for Cloud? 97% of US decision makers think the move to SaaS increases revenue 55% of US companies have been in the cloud for 3 years or more 97% of US companies found that cloud led to superior IT performance, scalability and resiliency Results based on global research of 400 IT leaders conducted by Luth Research and commissioned by CA Technologies.

4 Changing Landscape MOBILE Mobile internet usage will take over desktop internet usage in 2014 CLOUD Forecasted growth of workloads in CLOUD DATA CENTERS 5x growth of traditional data centers SOCIAL Time to reach 50 million users Source: Various press reports Source: Cisco Visual Networking Index Global Mobile Data Traffic Forecast for 2012 to 2017

5 Why Maintain Technology, When You Can Deliver Innovation? Bring innovation to market more quickly Make the right strategic decisions Reduce risk & Transform the economics of IT 5 Copyright 2013 CA. All rights reserved.

6 Complexity of hybrid service delivery DATABASE TRAVEL BILLING SALES COLLABORATION DOCUMENT MANAGEMENT CRM SAAS HUMAN RESOURCES SOCIAL NETWORKS ON-PREMISE FINANCIALS CONTENT MANAGEMENT & OFFICE PRODUCTIVITY BUSINESS INTELLIGENCE APPLICATION DEPLOYMENT STORAGE SERVICES MANAGEMENT DEVELOPMENT PAAS INTEGRATION HYBRID SERVICE DELIVERY CDN BACKUP & RECOVERY IAAS PLATFORM HOUSING COMPUTE 6 Copyright 2013 CA. All rights reserved.

7 Cloud IT enables the business.... but COMPLEXITY stalls how can there be any hope here? Analytics, models, unified domains, intelligent automation Holistic Security enablement If you are struggling here Accelerants Source: Forrester Research, December 2012 Turn Big Data Inward With IT Analytics

8 Light at the end of the tunnel or an oncoming Train? 8

9 Lifecycle and Delivery Approach Aligned with Customer Needs ON-PREMISE MEASURE SECURE ASSURE Deliver PLAN & OPTIMIZE Proactive Service ID & Access Virtualization Mainframe Idea Capture perf Mgmt. mgmt. Agile ROI Federated WF / fast prototype Portfolio Distributed EUE measurement mgmt. SSO priority Srvs/ Secure SW change Mgmt. Model apps mobile Requirement Virtual rationalization based apps/data RCA Content Service Auto SLA infra measurement provisioning planning Cloud ops Aware intelligence protect Predictive On-premise, Real Validation/testing time Resource Mobile Reliability Tx cloud, mgmt. hybrid Continuous Orchestration App deployment Delivery Allocation aware IM Capacity Release SSA/ WLA mgmt. Mgmt. SaaS SERVICE PROVIDERS 9 Copyright 2013 CA. All rights reserved.

10 Plan cloud PLAN CLOUD plan Plan portfolio, resources and services to optimize investment ASSURE CLOUD DELIVER CLOUD SECURE CLOUD 10 Copyright 2013 CA. All rights reserved.

11 Modeling predictive cloud services Rationalize application portfolio by business value to select and validate services most suitable to cloud 11 Copyright 2013 CA. All rights reserved.

12 CA Clarity Playbook 12 Copyright 2013 CA. All rights reserved.

13 Avis Europe leverages CA Technologies solution for real-time project planning to improve business agility Objectives: Achieve better resource utilization to reduce costs Improve transparency of costs and resource allocation for IT programs Leveraged CA Technologies solution to: Implement a real-time, systematic project planning approach to manage risk and improve decision making Reduce risk through increased visibility of IT project costs and resources Facilitated both private and public cloud adoption 13 Copyright 2013 CA. All rights reserved.

14 Deliver cloud PLAN CLOUD deliver cloud Develop and deploy complex cloud services faster, with higher quality ASSURE CLOUD DELIVER CLOUD SECURE CLOUD 14 Copyright 2013 CA. All rights reserved.

15 Use case: improve quality and reduce application development cycle time with virtualized business services Test-as-a-Service and Development Control Services Virtual Private Datacenter Services App-Dev BUILD RUN Ops Datacenter A move copy Datacenter B 80% Remove of all new Constraints applications are composite and highly integrated Continual quality assurance Agile/Scrum development prevalent Higher defect reduction ( +80%) Constrained by unavailable systems Reduced Infrastructure (+90%) Consumer quality expected Quicker release/time to market (+30%) Virtualize the entire app High reliability & security on commodity Composite app in virtual infrastructure still a challenge to control and deploy fast Many infrastructure moving parts and points of drift Lots Portable of infrastructure App & VPDC stack components to manage Radically simplified management Movement, BCP, portability, bursting Turnkey cloud ecosystem 15 Copyright 2013 CA. All rights reserved.

16 Financial services firm leverages CA solutions to deliver production-ready Internet banking platform Objectives: Complete development and testing for new Internet banking platform in less than 4 months. Ensure the platform can scale to handle thousands of transactions a second Leveraged CA solutions to: Simulate multi-tier back-end internet Banking Infra Enabled Scalable production grade load testing load testing. Deliver high quality cloud platform on schedule no downtime or performance issues since rollout 16 Copyright 2013 CA. All rights reserved.

17 case study: Logicalis BUSINESS International provider of data center & ICT solutions & services Launching a Unique Cooperative Enterprise Cloud Service Challenge Pioneering a managed cloud service offering Needed automated solution across enterprise & external cloud Needed to show clear value of cloud for public sector, commercial, & enterprise organizations Solution CA as a front-end for automation, provisioning and integration: - CA Server Automation Cisco UCS Manager NetApp Provisioning Manager VMware Solutions Benefits Save CAPEX /OPEX with external private clouds and integrated automation Fast time-to-value for new product revenue Gain flexibility and agility to move services to and from architectures 17 Copyright 2013 CA. All rights reserved.

18 Assure cloud PLAN CLOUD assure cloud Assure quality-of-service and end-user experience ASSURE CLOUD DELIVER CLOUD SECURE CLOUD 18 Copyright 2013 CA. All rights reserved.

19 CA Service Assurance.Making a delightful cloud experience!! App Perf Monitoring End User Experience Web Monitoring Applications Traffic Analysis Performance Network Fault Systems Management Capacity Management Datacenter Infrastructure Management System Capacity DCIM New Era IT Ecosystem

20 Deliver proactive performance management across the hybrid environment Understand End-User experience; establish SLAs Monitor all business transactions through the IT infrastructure; measure response and SLAs Proactively detect issues; conduct problem triage; diagnose root cause BACK END USER NETWORK FRONT END SAP PSFT Siebel MIDDLEWARE WAN/ WWW Router Firewall Switch Load Balancer Web Server Portal App Server Mainframe Database End User Monitors all transactions and application service delivery across hybrid environments Link user experience with business value and the underlying IT infrastructure Web Services Proactive, Database rapid problem 3 rd Party identification, Applications triage and root cause diagnostic

21 Unified View Across Disciplines Converged Infrastructure Management PERFORMANCE CENTER Performance Availability Flow Capacity App. Response Voice/Video Network, Physical-Virtual Systems, Cloud, Wireless, Voice-Video 21 Copyright 2013 CA. All rights reserved.

22 Case study: Qantas improves the online experience for millions of customers Objectives Guarantee website availability and customer access Protect revenue streams from 34 international websites Offer quality customer experience from increasingly complex application infrastructure Solution Handle spikes in traffic of up to 20 million page views a week without any availability problems Reduce website outages, safeguarding a critical revenue stream Increase competitive advantage by deploying new online applications 22 Copyright 2013 CA. All rights reserved.

23 Continuous Improvement, Visibility and Integration Real-time Visibility: Measure: Cost Performance Capacity Energy Production Data Mining Service analytics IT Lifecycle mgmt. CA Executive Insight

24 Essential Versus Comprehensive 24 Copyright 2013 CA. All rights reserved.

25 CA Technologies approach to Datacenter Infrastructure Management Aligning IT and Facilities Power & Cooling Capacity & Inventory COLLECT DATA ANALYZE REPORT, ALERT CONTROL Automated Auto-discovered Workflow-enabled Cross-platform Cross-vendor ASSET INVENTORY, AUTO PROVISIONING CAPACITY PLANNING, 3D VISUALIZATION POWER & NETWORK PATHS SERVICE DESK - WORKFLOW & PROCESS AUTOMATION, AUDIT - INTEGRATION & built-in CONNECTORS. IT Management & Business Services

26 Secure cloud PLAN CLOUD secure cloud Secure identities, access and data ASSUE CLOUD DELIVER CLOUD SECURE CLOUD 26 Copyright 2013 CA. All rights reserved.

27 The Evolution of Security Vic Mankotia Vice President, Solution Sales, APJ

28 The Security Evolution

29

30 Identity is the New Perimeter

31 The Rise of Social Media

32 Mobile Evolution

33 Coming of Age

34 Identity & Brand Value

35 The Web is Dead

36 Application Programming interface

37 The Security Evolution

38 CA Technologies offers critical capabilities to harness the cloud that spans services, applications and infrastructure MOBILE, SOCIAL & ANALYTICS APPLICATION DELIVERY

39 Intermountain Healthcare drives improved patient experience through IT transformation initiative Objectives: Centralize and integrate IT services Consolidate IT management tools Support business transformation goals for demand management, root cause analysis, service level management, and a private cloud solution Intermountain is the best model in the country of how you can actually change health care for the better. John Wennberg, MD, Dartmouth College Leveraged CA Technologies solutions to: Benchmark 2,000 applications and services Prioritize focus on innovative project-related tasks Visibility into real-time performance & trend analysis Increase efficiencies through automation Realize significant productivity improvements Improve the overall customer experience 42 Copyright 2013 CA. All rights reserved.

40 Thank You.

Stephen Miles. Transform IT assets to Drive Business Service Innovation. CA Expo Hong Kong. Vice President - Service Assurance Asia Pacific & Japan

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