HP APPLICATION PERFORMANCE MONITORING

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1 HP APPLICATION PERFORMANCE MONITORING mr. sci Tomislav Kanižaj Teritorry Sales Manager HP Software March Hewlett-Packard Development Company, L.P. The information contained 1 herein is subject to change without notice

2 Agenda Intro Why to manage End to End application How we do it 2

3 HP Software Leadership Today #1 Customer Satisfaction Enterprise Software Support (IDC) 2x Analyst Endorsements 1000 New Customers/Month BUILD Faster OPERATE Simply SECURE SECURE Proactively STORE Efficiently ANALYZE Real-time Market Leader with Expanding Share Industry Leader in 2 Segments 3

4 WHY TO MANAGE APPLICATION AT ALL? 2010 Hewlett-Packard Development Company, L.P. The information contained 4 herein is subject to change without notice

5 Today s Application Landscape Increasing complexity Internet / intranet Firewall Cloud Web server, Apps SAP, Siebel, Oracle, J2EE,.NET Backend Databases, Mainframes Physical and virtual 5

6 Why manage Applications at all? Downtime cost for typical retail outlet is $7,800 per minute (IDC) 10-result page loading in 0.4 seconds to a 30-result page loading in 0.9 seconds decreased traffic and ad revenues by 20% Every 100 ms increase in load time of Amazon.com decreased sales by 1% Business reputation is damaged Even customers not directly impacted by outage may hear about the poor service 6 6

7 Your customers care! Real $$$ impact of poor performance 7

8 What is important for User of IT Services? The business doesn't care about 99.9 percent uptime unless you're talking about the uptime of a business process or an end-to-end capability. Peter Weill Director, Center for IS Research MIT Sloan School of Management System Counters Are Critical to the Systems Admins and Business Service Management is Critical to the System Users 8

9 One of Myths By reporting infrastructure metrics, IT is fully aligned with the business IT: The router s down Communicatio ns Gap Business: What does that mean? Can users book a ticket online? Knowing what a router is doing is nice, but a router has never paid a bill IT needs to measure and report on what the business cares about and pays for IT services 9

10 Do you deliver business level information? Overall claims processing Customer Perspective 82.0% MVS 99.1% Unix 99.4% SQL Server 99.1% Network 99.4% Middleware 99.3% WEB 99.2% Database 99.8% Business services may be impacted even when system availability looks green The business wants to know the health of the whole business, not the underlying infrastructure As a result, the business has minimal visibility into the actual business service health and will discount IT s ability to manage the services 10 10

11 How do you manage your services? 43% of all tickets in a service desk are from customers. -IDC Report for HP, October 2007 Inadequate visibility into business service health Duplication of work effort & inefficient use of IT support experts Unable to track business services nor understand business impact of problems We don t know about performance issues until end users tell us! 11 11

12 How do you manage your services? 80% of mean time to repair (MTTR) is spent on trying to determine what changed* Average # of IT people to identify and resolve performance issues 21% 34% Ten or more people Six to nine people 42% Two to five people 2% One person Source: Forrester study Our resolution processes are inefficient! 12 12

13 How do you manage your services? 80% of downtime is caused by unplanned or poorly executed change* Inaccurate relationships between services & IT elements No link between CI and the business service as experienced by the user Out-of-date view of IT resources & business dependencies No view into relations between Business Service and supporting infrastucture! 13 13

14 What is needed to run effective Business Service Management? End to End User Transaction Monitoring Service Level Management Reporting Infrastructure Event Management Service Dependency Mapping 14

15 Why to consider Hewlett Packard for APM? We prove it #1 in Gartner Magic Quadrant 5 of 5 Top global investment banks 8 of 10 Top insurance companies 9 of 10 Top wholesale banks 7 of 10 Top automakers 14 0f 20 Top financial services We build it Leading APM technology and unique transaction based unified model We support it With tens of thousands of IT professionals We deliver it Through 10 years experience as an APM SaaS provider 15

16 Agenda Intro Why to manage End to End application How we do it 16

17 HP Application Performance Management Improve customer satisfaction, revenue and employee productivity HP Application Lifecycle Management Script reuse to speed application monitoring in production Improve testing based on real user experience Leverage same tools for testing and production EUM (BPM/RUM/SLM) Proactively monitor the application s performance and availability based on the end user s experience Provide real-time visibility into the user s behavior and experiences Define realistic, quantifiable availability and performance objects that reflect business goals 17 HP Operations Orchestration Provides an intuitive visual interface for easily designing, creating and sharing flows and operations Allows you to manage diverse operating systems, databases, applications and IT management tools Diagnostics/TransactionVision Diagnostics App Component/Sub-component level isolation and triage App component level Transaction topology & monitoring All key platforms, pre& post production HP TransactionVision Transaction Instance Tracing Path and Payload, Speed and Success Distributed & Mainframe Runtime Service Model/uCMDB/DDM More than 100 out-of-the-box discovery patterns and automate discovery processes to accelerate UCMDB adoption Repository for all discovered configuration items including relationships and dependencies between applications, transactions, business services and underlying IT infrastructure

18 Run-Time Service Model Comprehensive, automated and up-to-date model for dynamic services Integrated Service Health Management Application Availability, Application Performance KPIs from RUM and TV Event & Perf Data Run-Time Service Model Run-time Operational database Cloud Enterprise data center Services, Business processes, Transactions Apps Infrastructure (physical & virtual) System KPI from SiteScope/OM, propagates to BT via impact relationships Federated/integrated HP CMS 3 rd party CMDB 18 Create Service Map : 1 week+ (Manual) 1 hour (BSM) Maintain Service Map: 1 week+ (Manual) Near real time (BSM)

19 HP APM Detect Automatic alert notification Proactive monitoring based on end user experience Alerts can be sent to OM, , pager, iphone and any third party tools 19

20 HP APM Prioritize Business View Identify high revenue generating business process prioritization Proactive monitoring indicates SLA breach failures that impact business service performance 20 Business process and transaction flow analysis End user SLA performance and availability

21 HP APM Isolate Reduce time to isolate and improve IT efficiency 21

22 HP APM Isolate Reduce time to isolate and improve IT efficiency 22 Cross domain transaction breakdown Breakdown into components, pages, users, session details

23 HP APM Diagnose Quickly diagnose to lower IT costs and reduce mean time to repair Quickly find exceptions slow server request 23 Diagnostic details from EUM transactions

24 HP APM Diagnose Quickly diagnose to lower IT costs and reduce mean time to repair. Supports J2EE,.NET, SOA, Siebel, SAP We can locate the slow application sub-component with the call profile details kept for each synthetic transaction 24 Supports Composite applications Single unified tool Detail call profiles of server requests Correlate back to BPM transaction

25 HP APM Repair Automate remediation to increase IT productivity Integrates with BTO products and 3 rd party systems Intelligent IT Process Automation and automated remediation 25

26 Application Monitoring maturity model Proactive/service driven Productivity Value Efficiency Monitoring business services from end user perspective and communicate in business terms Quickly isolate and diagnose application performance issues Deep dive transaction and business process tracking Automating resolution of application performance issues BPM/SLM/RUM Diagnostics TV/BPI Operations Orchestration APM Solution Modules Confidential & Proprietary

27 What is needed to run effective Business Service Management? End to End User Transaction Monitoring Service Level Management Reporting Infrastructure Event Management Service Dependency Mapping 27

28 How we can support you on BSM journey Business Service Management Service Level Management Application Performance Management End-user Experience Monitoring Infrastructure Monitoring Level 1 Awareness Level 2 Committed Level 3 Proactive Level 4 Servicealigned Level 5 Business Partnership 2 28

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