The IT Maturity and the Threat to Corporate Business Strategies

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1 The IT Maturity and the Threat to Corporate Business Strategies Michael Allen Director APM Solutions EMEA Compuware Corp.

2 The Source of the Problem

3 A Growing Dilemma Accelerating Complexity Increased Business Demand Heterogeneity, SOA complexity, virtualisation and Cloud computing 40% of problems discovered in Test, 40% in production Consumerization of IT 1M Adoption 3Y IBM PC 73D Iphone 3D Ipad 2 Application-Centric World Must Do More With Less 63% of IT organisations spend more than 20% of their time working on performance problems Note: Results based on a survey of 500 IT professionals commissioned by Compuware

4 Market Trends by the Numbers...

5 Market Trends by the Numbers...

6 Market Trends by the Numbers...

7 7 The next wave of IT is being driven by consumers

8 The Perspective of the end-user: Applications are Borderless Third-party apps & identity mgmt delivered via SaaS or mashup Back-end cloud services, statistical analysis & bursting services Local ISPs Major ISPs Mobile Carriers Perception Reality Streaming media and third-party infrastructure providers Data Center

9 CIO Survey Recent Compuware-commissioned Survey run by Vanson Bourne 520 CIOs worldwide Asked about impact of Mobility, BYOD, Cloud on ability to deliver on SLAs, IT maturity, end users expectations

10 Are you concerned that as the trend of consumerization of IT grows, it becomes a business risk? Yes: 77%, No: 23% Benelux Australia Italy Japan USA NO YES Germany France United Kingdom 0 % 10 % 20 % 30 % 40 % 50 % 60 % 70 % 80 % 90 % 100 %

11 Is it possible to manage and support the end user experience with Mobile Devices and Applications being used over 3rd party networks and datacenters: Yes 36% No 64%

12 Concern that a lack of Service Quality Transparency from SaaS/Public Cloud Providers is reversing IT maturity 80 % 70 % 60 % 50 % 40 % 30 % YES NO 20 % 10 % 0 % United Kingdom France Germany USA Japan Italy Australia Benelux

13 86% Say Greater insight into the end-user experience of applications is a key factor for improving the maturity of IT Management

14 Datacenter Complexity Virtualization 54% of enterprises plan to virtualize 50% of their production servers by 2011

15 Datacenter Complexity Virtualization Server Virtualization Initial driver = consolidation to save money (HW / Energy / Space) Entry point to cloud evolution (Private, Public or Hybrid) Result - Processes can not keep up with speed and Flexibility Often higher costs VM Sprawl Management blind spots Virtual Desktop Infra (VDI) New DC workloads Shift from bandwidth to Latency sensitivity applications

16 The Impact of the Problem

17 End-Users Experience Expectations Are Often Not Met Ticketmaster.com Addressed the Problem?, Literally! TicketFactory.com HTTP 500 Error User Perspective App. Owner Perspective Ticketline.com Page with no links

18 Evolution of Maturity - Technology - Organization - Process

19 APM Maturity Model Where do we want to be? Vision and business objectives = Goals Where are we now? How do we get where we want to be? Assessments Baselining measurement Process improvement Or re-engeneering = Activities How do we know we have arrived? Metrics & Measurements = Results

20 Performance Reporting Production Readiness Performance Improvement Problem Resolution Performance Measurement APM Maturity Model L E V E L 1 R E A C T I V E L E V E L 2 A W A R E L E V E L 3 E F F E C T I V E L E V E L 4 O P T I M I Z E D Best Practice L E V E L 5 P E R V A S I V E Basic application availability and HW/OS level monitoring for critical components. Response time and availability of critical applications End user experience measured end-toend across application delivery chain EUE measured across infrastructure tiers, locations, devices, browsers and application types Deep measurement of EUE leveraging Collective intelligence of performance across the internet Reactive problem resolution issues often discovered via help desk Most significant problems detected. Siloed root cause analysis often in war rooms Basic automation of root cause analysis and prioritization by business impact Sophisticated automation of root cause analysis across app delivery chain Automation of root cause analysis with predictive analytics focused on problem avoidance Gut feel and crisis-driven approach to performance improvement Performance targets dictated by limited infrastructure and application metrics Performance targets defined based on regular measurement of key users group Initiatives prioritized based on business impact with deep root cause insight Predictive analytics used to identify and prioritize improvement opportunities Informal best effort scalability and EUE testing prior to production Core transactions EUE tested under peak load from central locations Core transactions EUE tested with concurrency under peak load across end-user locations EUE tested under peak load across locations, devices and browsers Pro-active EUE testing using predictive analysis to ensure continual peak load readiness Siloed performance reporting with infrastructure biased metrics and limited EUE insight Basic EUE response time and availability metrics Role-based EUE dashboards linking app performance and business impact Role-based dashboards with deepdive drill-down and integration with multivendor tools EUE reporting leveraging collective intelligence to automate analysis & recommendations

21 Application Complexity As IT Evolves, So Must APM NextGen APM 2 nd Gen APM 1 st Gen APM Application-Centric World IT Focus Network Centric - Network speed = app speed Component Centric - Component health monitoring - Infrastructure availability Application Centric - End to end transaction management - User experience

22 Evolution of Approach

23 The Compuware APM Solution First Mile Agentless real user monitoring Multi-tier analysis Application component analysis Network and server monitoring Transaction tracing Data Center Mainframe Storage Web Services Virtual/Physical Environment DB Servers App Servers Multi-tier transactions Java/.NET analysis All network segments, servers and infrastructure Optimize performance across the entire Application Delivery Chain Mobile Components Network Enterprise Application monitoring Web Servers All users All apps All trans Load Balancers WAN Optimization Backbone Monitoring Load testing Cloud Private Public Private agents Private Last Mile Transaction Employees Major ISP Virtual Test Bed Cross-browser testing 3rd Party/ Cloud Services 150+ enterprisegrade nodes Data centers & cloud providers Content Delivery Networks 500+ combos of browsers and O/S Local ISP 5,000+ supported mobile devices Last Mile Monitoring Load testing Mobile Carrier Browsers 150,000+ consumergrade desktops 168+ countries 2,500+ ISPs Major mobile carriers around the globe Devices Real Users Real user monitoring Browsers Customers Employees Mobile apps

24 THANK YOU 24 Contact Information:

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