SAP IT Infrastructure Management

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1 SAP IT Infrastructure Management

2 Legal Disclaimer This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent SAP AG. All rights reserved. Customer 2

3 Agenda Business Challenges Solution SAP IT Infrastructure Management Key Features Integration Integration benefits use cases Summary 2011 SAP AG. All rights reserved. Customer 3

4 Challenges in managing heterogeneous IT environments Determine the value that IT contributes to the business No ability to match IT service cost with infrastructure and business processes No visibility to business impact lose money by the minute Aligning the IT with strategic business priorities Measure how costs can be saved through Outsourcing or Cloud offers Too many tools in use for IT management Too many department have a say and do not cooperate Problem resolution for IT errors takes too long and costly Missing link between service request, change management and business impact Analyze how changes will increase the value of IT High cost for tracking infrastructure changes, documentation of changes CIO IT Ops Manager 2011 SAP AG. All rights reserved. Customer 4

5 Our Solution SAP IT Infrastructure Management Understand the business requirements and match them against the landscape Align the business demands with the IT costs to show the value Reduce the effort and cost by over spanning disciplines in IT management Secure the revenue stream from business processes through fast error detection and resolution and reduced downtimes SAP IT Infrastructure Management is the first step to the concept of ERP for IT Optimize the level of overview of the IT landscape Define and monitor KPIs for IT performance in alignment with the business Reduce the cost for managing and monitoring by reducing the number of tools required Reduced complexity through easy visualization reduces the time for error resolutions Automatic documentation of changes and infrastructure incidents means less time and cost to analyze the IT problems CIO IT Ops Manager 2011 SAP AG. All rights reserved. Customer 5

6 Expanding the Value of SAP Enterprise Support With SAP IT Infrastructure Management SAP Solution Manager 7.0 Application Lifecycle Management Business Process & Application Management IT Infrastructure Management SAP Solution Manager 7.1 SAP Solution Manager SAP IT Infrastructure Management SAP non SAP SAP Enterprise Support customers can extend Application Lifecycle Management seamlessly with IT infrastructure management SAP AG. All rights reserved. Customer 6

7 Value Proposition Simplify complex infrastructures and focus on matching the demand Intelligent and automatic discovery to detect dependencies Graphical representation of actual infrastructure Concise cost projections in improvement projects for technical infrastructure Ensure optimal decision path for each demand Faster value generation from IT to business Quickly deploy new landscape components without risks Re-assign resources to business-critical and value-adding tasks Ensure business continuity through precise business impact analysis SAP Solution Manager enables holistic application lifecycle management and configuration management powered by SAP IT Infrastructure Management SAP AG. All rights reserved. Customer 7

8 Different Layers of IT Solutions Business Processes Solutions Business Processes Business Process Steps Applications ABAP J2EE End-Users & Technical Scenarios Products & Product Instances Interfaces & Jobs Applications & Systems Databases & Operating Systems Infrastructure Physical & Virtual Hosts Printers Disks & Storage Network devices 2011 SAP AG. All rights reserved. Customer 8

9 Configuration Management with SAP Solution Manager Business Processes SAP delivers templates in the Business Process Repository, customers maintain business processes in Solution Directory Applications ABAP J2EE Systems are registered in System Landscape Directory and synced to Landscape Management Database, where customers can use SAP delivered templates or deep model applications own applications Infrastructure Infrastructure components are autodiscovered by SAP IT Infrastructure Management CMDB and automatically linked to systems in Landscape Management Database This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 2011 SAP AG. All rights reserved. Customer 9

10 Closing the gap between Enterprise Architects and Infrastructure Operations Business Processes Applications ABAP J2EE Enterprise Architect? Enterprise Architects model business processed with BPM tools (like ARIS, Solution Manager, ) Modeling stops on system level How to close the gap between infrastructure and enterprise architects? Configuration Management with SAP Solution Manager provides single source of truth Infrastructure Infrastrucutre Operations CMDB s provide auto discovery of infrastructure with inventory management and network management Modeling stops at physical server level in CMDB This presentation and SAP s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement 2011 SAP AG. All rights reserved. Customer 10

11 SAP IT Infrastructure Management A unique offering for SAP Enterprise Support customers

12 What is the Product/Solution? SAP IT Infrastructure Management consists of functional areas: Infrastructure Discovery and Management Printers, routers, switches, PCs Dependencies and topologies in the network Real-time information on infrastructure components and their status CMDB Asset- and inventory data Database for configuration items, relations and dependencies Normalized data for faster integration and evaluation Integration to SAP Solution Manager Direct access of data from SAP Solution Manager Incident, problem, change linked to infrastructure information Enhanced monitoring information inside SAP Solution Manager 2011 SAP AG. All rights reserved. Customer 12

13 Best in class auto discovery of infrastructure components Objects Normalization Nodes Operating Systems IP Phone, Description Name Operation Status Type Active Components 2011 SAP AG. All rights reserved. Customer 13

14 Real-time Access to all your Device Types Product Specific Module for all common Device Models Consistent look & feel and intuitive handling via graphical display Support of all standard and proprietary Management Information Bases Support of the most important management protocols (SNMP, CIM, WMI/WBEM) Development of new Product Specific Modules at a standard rate 2011 SAP AG. All rights reserved. Customer 14

15 Easier Network Management and Planning Topology Overview Visual Assisted Analysis Overview of distributed Networks System Network Status 2011 SAP AG. All rights reserved. Customer 15

16 Manage your Network Configuration with Provisioning Network Device Provisioning Distribute changes to all your active network devices Collect configuration of all your active network devices Compare configuration history with current configuration 2011 SAP AG. All rights reserved. Customer 16

17 What is the Product/Solution? Dashboards Reports Asset inventory Dependency mapping Discovery CMDB Network & System Monitoring Provisioning SAP Solution Manager integration SAP Solution Manager IT infrastructure 2011 SAP AG. All rights reserved. Customer 17

18 Seamless integration

19 SAP Solution Manager Central IT Management Application for System Landscapes Change Management for Software and System Changes IT Service Management for incidents and problems System Monitoring for system availablity Process monitoring for business continuity Managing the SAP Landscape in a single solution what about the rest? 2011 SAP AG. All rights reserved. Customer 19

20 Creating the 360 view on IT in SAP Solution Manager Business Process Management Solutions (landscape + business process) Business Processes e.g. Order-to-cash Business Process Steps e.g. Goods issue Application Management Technical scenarios Connection / Interfaces End-users Applications / Products / Product instances e.g. SAP CRM Application Server e.g. SAP ABAP WAS Databases e.g. SAP MaxDB Operational Systems e.g. Linux Infrastructure Management Storage Virtualization Server Hardware Client Hardware Network Printer 2011 SAP AG. All rights reserved. Customer 20

21 Drilling Deeper Into the Solution Order and purchase equipment Register equipment Mapping information Automatic alerting and routing Monitor change and testing Sign off test results Confirm incident and change SAP Solution Manager under SAP Enterprise Support SAP Infrastructure Management SAP ERP Auto discovery of equipment Trigger incident Provide data for RCA Execute change SAP IT Infrastructure Management delivers the certified extension into IT Infrastructure Management for SAP Solution Manager SAP AG. All rights reserved. Customer 21

22 Future Direction: Enterprise Resource Planning for IT ERP for your business Enterprise resource planning for IT Financial mgmt. Risk and compliance mgmt. Marketing and sales; customer satisfaction Sourcing Human resources Demand, project, and portfolio mgmt. Service, application, and project portfolio mgmt. Project management IT service management Services catalog (service design & delivery) Service desk SAP IT Infrastructure Management Change management Hardware, network, operating system and database Infrastructure assets and inventory Configuration management IT reporting CIO dashboards SAP Enterprise Support customers can extend ALM seamlessly with IT infrastructure management SAP AG. All rights reserved. Customer 22

23 Integration Benefits Integration with the Monitoring and Alerting Infrastructure (MAI) of SAP Solution Manager

24 Detailed View of all your Infrastructure Components 2011 SAP AG. All rights reserved. Customer 24

25 View to Network Dependencies of a Server All direct network neighbors of the selected host are given in a list and shown with the details below SAP AG. All rights reserved. Customer 25

26 View to Network Dependencies of a Technical System All IT Infrastructure Devices that are needed to run the technical system are listed 2011 SAP AG. All rights reserved. Customer 26

27 End to End Monitoring and Alerting Infrastructure CA Wily Introscope Introscope Enterprise Introscope Manager Enterprise Introscope Manager Enterprise Manager ABAP based component Managed component (Java/.net) Native component (C/C++) Introscope WV/WS Diagnostics Agent Virtual or physical host Diagnostics Agent Virtual or physical host Diagnostics Agent Virtual or physical host Diagnostics Agent SAP Solution Manager Data Provider Connector (Push and Pull) Alerting Store Problem Context Store DB Tables PI Mon Appl. BW Staging Event Calculation Engine Alerting Directory Monitoring Store BI Mon Appl. EE Mon Appl. BW InfoCubes Self Mon Appl. Alert Consumer Connector 3rd Party Auto reactions Notification Management Incident Management Unified Alert Inbox System Monitoring Connection Monitoring SAP Infrastructure Manager Technical Monitoring Work Center 2011 SAP AG. All rights reserved. Customer 27

28 Make IT Infrastructure Alerts visible in SAP Solution Manager Alert Inbox Provide graphical view of devices in SAP IT Infrastructure Management Manually defined output devices like printers etc. Corresponds to Network devices of technical system (e.g routers, switches, ) 2011 SAP AG. All rights reserved. Customer 28

29 Make IT Infrastructure Alerts visible in SAP Solution Manager Alert Inbox Alerts for network adapters and storage devices of single hosts 2011 SAP AG. All rights reserved. Customer 29

30 Integration Benefits Integration with the Application Incident Management (AIM) and Change Request Management (ChaRM) in SAP Solution Manager

31 SAP Solution Manager - IT Service Management Choose value help in new incident SAP AG. All rights reserved. Customer 31

32 SAP Solution Manager - IT Service Management Start search based on header data SAP AG. All rights reserved. Customer 32

33 SAP Solution Manager - IT Service Management Select CI that causes the incident (automation possible via BPMon or MAI) SAP AG. All rights reserved. Customer 33

34 Summary

35 Key Take-Aways Holistic ALM and IT infrastructure management on SAP Solution Manager for SAP Enterprise Support customers Intelligent and automatic discovery to detect dependencies and simplify management of heterogeneous technical infrastructures Scalable expansion of SAP Solution Manager usage to proactive infrastructure monitoring and alerting for the entire IT infrastructure ITIL-compliant SAP Solution Manager processes with full access to a proven Configuration Management Database (CMDB) Faster value generation from IT to business ensures business continuity through precise business impact analysis SAP IT Infrastructure Management provides the foundation for running IT like a business SAP AG. All rights reserved. Customer 36

36 Thank You!

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