Service Automation to implement and operate your Cloud initiatives

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1 Service Automation to implement and operate your Cloud initiatives Pierre AESCHLIMANN Principal Solution Consultant (EMEA Global Accounts) BMC Software

2 ! Request, change, and support business services! Manage your IT supply, demand, and budget! Ensure compliance with policies and regulations! Consistently deploy services across applications, servers, networks, and clients! Proactively identify and resolve IT issues! Discover, model, and prioritize services to improve decisions! Federate and orchestrate data and workflow to improve efficiency Copyright 11/19/10 BMC Software, Inc 2

3 Physical Virtual Private Cloud IaaS PaaS SaaS Internal External Copyright 11/19/10 BMC Software, Inc 3

4 ! With BMC, you get a comprehensive set of solutions for planning, operating, and optimizing a Cloud environment, focusing on the following four areas.! Cloud Planning Discover and assess existing IT assets. Develop technical and business plans for transitioning into a Cloud environment.! Cloud Lifecycle Management Enable efficient and accurate provisioning of Cloud services through a self-service portal driven by a service catalog. Automatically track all services for eventual retirement, and monitor service usage for chargeback.! Cloud Operations and Optimization Proactively monitor the Cloud to predict and repair performance issues before they impact users. Actively manage capacity to ensure optimal use of hardware resources.! Cloud Governance Run IT like a business, with visibility and predictability of financial metrics. View and manage asset usage for reduced costs. Copyright 11/19/10 BMC Software, Inc 4

5 ITSM SRM CHG AM... BAO (BMC Atrium Orchestrator) CMDB BPA Capacity mgmt PNet/BEM/Patrol BBSA (BL Server Autom.) BBNA (BL Network Autom.)... Hypervisor NETWORK STORAGE SERVER Copyright 11/19/10 BMC Software, Inc 5

6 SRM Atrium Orchestrator Billing CATALOG CMDB CHG tmpl ITSM Task 01 Task 02 Task n-1 Task n BBNA BBSA PNet/BEM/Patrol Hypervisor Copyright 11/19/10 BMC Software, Inc 6

7 ! Streamlines request process! Create and manage service offerings: - Service Catalog with Service tiers, price, policies and service levels! Commercial and Technical flexibility! Integrated Service Level Management! Integrates with Atrium Orchestrator to automate/ orchestrate of the requests! Multi-tenancy / Multi-language support! End user instance dashboard - Create, Update, Retire, Modify, Park,! Role based access! Ad-Hoc User Actions - Power operations - Settings Modifications - Virtually any custom action Receipt Copyright 11/19/10 BMC Software, Inc 7

8 ! Service Offering Technical Descriptions - Ala-carte OS stacks - Virtual Guest Packages - OS, APP, Default System Configurations, Storage! Patch Management - Audit and report on missing patches - Package, install (undo) patches in a scalable manner! Automatically Remediate Configurations against Policies - Unified Architecture for Provisioning & Compliance 8 Copyright 11/19/10 BMC Software, Inc 8

9 ! Multi-vendor support through abstraction Bladelogic for Networks! Policy-based and adhoc Configuration Automation Change Notification Configuration Archive! Configuration backup and Recovery Automated Workflow Audit & Reporting! Policy-based Auditing & Reporting: - Easily establish configuration policies based on corporate standards and/or from external sources - Conduct granular audits against policies - Reporting (e.g., change tracking, inventory) Router Out of Band Change In Band Change VPN Server! Patented SmartMerge Technology: - Generates change, rollback and compliance enforcement scripts - Automatically Repair and Remediate Configurations against Defined Policies Content Switch Wireless Firewall Load Balancer Copyright 11/19/10 BMC Software, Inc 9 Switch Corporate Network

10 BMC ProactiveNet Performance Mgmt (BPPM)! Predicts events before end-user impact & automatically determines root cause! Cross Physical & Virtual Platform Data Collection! Tracks P2V, V2V Relationships dynamically! Automated Link with Config & Change Management 95% 75% 50% 25% 5% Typical Static Thresholds Dynamic Baselines 12am 2am 4am 6am 8am 10am 12pm 2pm 4pm VMware adapter ESX Host Copyright 11/19/10 BMC Software, Inc 10

11 ! Manage Compliance - Improved audit compliance - Visibility into emergency changes due to noncompliance! Manage Costs - Reduces incident handling costs - Identifies cost of unplanned business interruptions - Shows budget allocations for operations, labor, and investments - Shows actual spend versus budgeted spend! Drive Process Efficiency - Identify sources of escalations - Indentify areas for improvement in MTTR and MTRS! Measure against industry standards - Out of the box metrics include comparisons against industry standards Copyright 11/19/10 BMC Software, Inc 11

12 ! Modular, Nested and Re-usable workflows! Content: Out of the box intelligent best practices workflows! Abstraction layer and technology independence through adapters Copyright 11/19/10 BMC Software, Inc 12

13 SOLUTIONS / FUNCTIONAL AREAS WORKFLOWS SOLUTIONS / FUNCTIONAL AREAS Full Stack Provisioning Deploy complete business services not just devices START Service Request Management START Closed-Loop Compliance / Audit Approve and document remediation changes Change Management Configuration Change Automation Proactive Remediation Triage and remediate misconfigurations to resolve incidents START Event and Impact Management Continuous Capacity Optimization Trigger capacity analysis & planning based on real-time behavior START Proactive Availability & Performance Management Copyright 11/19/10 BMC Software, Inc 13

14 ! Continuous Compliance - Operator Initiated Change - Remedy Initiated Change - Closed Loop Audit/Compliance - Incident Enrichment - Authorized vs. Unauthorized Change! Service Provisioning - Server, VM, Cloud, Network, Storage! VM Sprawl - VMotion Documentation - Commission/De-commission - Extend Lease or Retire! Triage & Remediation - Event Enrichment - Proactive Event & Incident Resolution Copyright 11/19/10 BMC Software, Inc 14

15 ! 300+ satisfied Service Automation customers for cloud and normal environments! Additionaly: - BMC s cloud technology, relying on Service Automation, is already winning support from customers, partners and service providers, with more than $100M in cloud foundation technology deals signed to date - In the past year, BMC has won 25 large proof-of-concept and technical design shootouts for virtualization and cloud management at some of the largest enterprises in the world. - BMC also has been selected by five of the top 20 telecom companies as their standard Service Automation platform for virtualization and cloud management - Two of the top five systems integrators and one of the top three global software companies have standardized on BMC, resulting in full competitive replacements. Copyright 11/19/10 BMC Software, Inc 15

16 Service Automation to implement and operate your Cloud initiatives Pierre AESCHLIMANN Principal Solution Consultant (EMEA Global Accounts) BMC Software

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