1 Measuring end-to-end application performance in an on-demand world Shajeer Mohammed Enterprise Architect
2 Agenda 1 Introduction to CA 2 Application Performance Management and its Need 3 How CA Solutions Address application performance management 4 Q&A 2 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
3 CA Technologies leads the way globally #1 Management Software Vendor* CA Technologies is an IT management software and solutions company. Our products enable customers to automate, manage and secure IT environments and deliver more flexible IT services. CA Technologies makes agility possible. $4.4 billion annual revenue and strong profit Customers in virtually every country, including majority of Forbes Global 2000 ~$500 million and ~5,000 people annually designing and supporting software 30+ years in business managing complex heterogeneous environments Ranked among top 50 Greenest US companies * Source: Forrester Research, Inc., Who s Who in IT Management Software 2.0 by Jean-Pierre Garbani and Thomas Mendel, August 12, 2010 Standard & Poor s upgraded rating to BBB+ 3 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
4 Customer Support strongest portfolio to support hybrid evolution Mainframe and Distributed Platforms Service Automation Service Assurance Virtualization Mgmt Service & Portfolio Mgmt Security Cloud Connected Enterprise Customer Success Market Leading Services and Enabling Education 4 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
5 Service Assurance discover > observe > understand > Control.. Application Performance Management Service Operations Management Measure and manage IT according to the end user and business transaction and deliver an exceptional end user experience Link end-to-end service and transaction visibility with top-to-bottom understanding of the underlying infrastructure through dynamic service models Infrastructure Management Network Performance Management Dynamically adjust and scale to rapidly changing environments to reliably deliver consistent performance and proactively solve problems before services and end users are impacted 5 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
6 Its all about the Service in the age of the cloud and mobility... 6 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
7 Application performance management: ask yourself How do you verify that SaaS vendors and MSPs are meeting service level agreements? Can you measure end-user experience even at times when there is no real-user traffic? How confident are you that your worldwide user community is experiencing the application response times they expect? What is your process for understanding the spectrum of factors that affect end-user experience? How do you communicate application performance to key stakeholders users, developers and executive management? 7 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
8 Challenges faced in application monitoring Sluggishness w.r.t response time of internet transactions Reactive efforts based on end user complaint App is slow how slow? All users or just one? For how long? Manual triage and correlation efforts Blame game! Analysis of metrics without historical baseline for comparison If CPU is high, is that normal? Is that a symptom or side-effect? What about SQL Server queries? Often re-start of application server around once in a while 8 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
9 Stakeholders have different view points End Users Why can t I complete my transaction? Business Why do customers see the problem before IT? IT/OSS App Why can t I process orders? Why is the Video conference a poor quality today? Executives Business Services LOB What s happening in my domain? How is it affecting Users are services? complaining What should I prioritize on? Where is the problem? What caused it? Not my issue Systems Engineering 9 Are we meeting our SLA s? Network Administrator As virtualization and the cloud enters the fray the task just got 20x more complicated APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
10 Key Service Assurance Challenges..Evolving dynamic modeled infrastructure Who s monitoring REAL user experience analyzing performance Root cause and understanding then BUSINESS SERVICE? Service Path? Blackberry Call Centre IPTV SAP IPTV Online Shopping Service Performance? Client Systems Degraded service performance 1.Losing money and ground to competition 2.Employee productivity severely impacted Applications % available Databases % available Servers % available Storage % available Networks % available 10 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
11 Technology Complexity Service Sophistication Progressively enhanced Progressively obscured User Experience Management Key Service Assurance Challenges Remain... Application + Complexity Infrastructure Personal Fast Dynamic Access Ubiquitous Access Virtual Private Networks Service Bus Hub Wide Area App Server Hub Networking Tech Web Server Hub Packetized, Connectionless Server Hub Mainframe Hub Complex customer journey to sophisticated services requires sophisticated risk management 11 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
12 What does this Require? Application SLA s Discover and classify applications with up to Level 7 traffic inspection Manage application SLAs Measure application usage and performance in real-time Report on usage and performance throughout the enterprise s organization Active control over the priority of those Applications Drive performance over the global WAN from a simple set of application performance objectives (APOs) Protect real-time and interactive flows and converge all applications on a single network Manage globally meshed flows from central sites. Scalability and Multi-tenancy 12 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
13 Business-Centric Management application performance management from CA Technologies end-to-end transaction visibility Monitor all transactions 24x7 to meet user expectations and business objectives Deliver end-to-end transaction visibility across physical, virtual, and cloud Link end-user experience with business impact to prioritize problem resolution Accelerate triage and root cause diagnostics 13 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
14 Application Performance Management Business Services are delivered via Web Applications Understand End-User experience; establish SLAs Monitor business transactions through the IT infrastructure; measure response & SLAs Proactively detect issues; diagnose root cause of application-based problems BACK END SAP PSFT MAINFRAME USER NETWORK FRONT END Siebel IMS DB CTG MIDDLEWARE DB2 CICS WAN/ WWW Router Firewall Switch Load Web Balancer Servers Portal App Server MQ Datacom End User Web Services z/os 3 rd Party Applications Databases 14 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
15 CA Wily Application Performance Management Introscope PowerPacks Databases, Web Services, Back-End Systems Availability, Performance, Errors, SLAs Identity Manager SAP PSFT Siebel Network Firewall Load Balancer Portal Mainframe End User Router Switch Web Servers App Server Database Web Services CEM Customer Experience, Transaction Success Rates, Failures, Errors, Defects, Scorecards, SLAs, Six Sigma Business cost $$ and impact Introscope Availability, Performance, Failed TXs, Errors, SLAs Always-on recording Transaction tracing 3 rd Party Applications Databases 15 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
16 CA APM Cloud Monitor Application Performance Management Infrastructure Management CA APM Cloud Monitor provides end-toend transaction response-time visibility into cloud, mobile and traditional Web Service Operations Management applications to understand the health, availability and end-user experience in a flexible and cost-effective 100% SaaSbased solution. Network Performance Management 16 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
17 Key Capabilities local presence in 6 continents, 40 countries, 61 cities, and 14 different time zones. Aggregating 6.1Gbit/s of network bandwidth in total. proactively manage the end-user experience around the world quickly identify and resolve application performance problems before users are affected keep cloud vendors accountable for their service level agreements (SLAs) understand end-user experience even at times when there is no real-user traffic improve application quality throughout the application lifecycle development, testing, QA and production transparently communicate application performance to key stakeholders 17 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
18 Unique Features Synthetic transaction monitoring Cloud application monitoring Cloud services and API monitoring Real browser monitoring IPv6 Performance monitoring Public status (health) page Root-cause analysis Real-time alerts Performance dashboard Actionable reports Extensive protocol support 18 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
19 Rich Reporting Statistics/reports per hour, day, week, month and year on availability and response times Raw data is available for 30 days Root cause analysis details are available 48 hours Statistical data is available for at least 1 year 19 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
20 APM Cloud Monitor and Wily APM Integration (field created) An agent that pulls real-time metrics from APM Cloud Monitor into an Wily Introscope Enterprise Manager. An application that is monitored with Wily APM can also have contextual metrics as to the performance of the application, as seen from around the globe. 20 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
21 CA Technologies now uses CA APM Cloud Monitor up-and-running within minutes Public Status Page for CA On Demand 21 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
22 use case: understand end-user experience anywhere Replicate and test user transactions from more than 60 monitoring stations in over 40 countries (outside the firewall) Identify and resolve problems more quickly Manage end-user experience proactively Understand user-experience by geography 22 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
23 use case: understand end-user experience anywhere synthetic transaction monitoring 23 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
24 use case: prove SaaS vendors and MSPs are meeting SLAs Monitor cloud-based applications that are outside of your control (outside the firewall testing) Confirm cloud application availability quickly and easily Keep SaaS vendors and MSPs accountable for SLAs 24 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
25 Use case: prove SaaS vendors and MSPs are meeting SLAs cloud services and api monitoring 25 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
26 use case: 3 am problem - understand global user experience even when there are no real users Replicate real-user transactions to provide up-to-the-minute insight into user experience Identify and resolve problem root cause before users are affected Understand global user experience anytime, anywhere Deliver application response times that users expect 26 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
27 use case: 3 am problem root-cause diagnosis 27 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
28 Q & A
29 Thank you
30 legal notice Copyright CA All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. No unauthorized use, copying or distribution permitted. THIS PRESENTATION IS FOR YOUR INFORMATIONAL PURPOSES ONLY. CA assumes no responsibility for the accuracy or completeness of the information. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. In no event will CA be liable for any loss or damage, direct or indirect, in connection with this presentation, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised of the possibility of such damages. Certain information in this presentation may outline CA s general product direction. This presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA may make such release available (i) for sale to new licensees of such product; and (ii) in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis. 30 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.
PRODUCT SHEET: CA APM Cloud Monitor CA Application Performance Management Cloud Monitor agility made possible CA Application Performance Management Cloud Monitor (CA APM Cloud Monitor) provides end-to-end
Go BIG on Results Delivering Exceptional Customer Experience is a Key Catalyst for IT Transformation Paiboon Pattanasaksiri, CA Technologies Satit Auputtinun, MFEC Public Co. Ltd. Abstract Paiboon Pattanasaksiri
15293 Dynamic Data Center Update: System z and Data Center What Changed Since Boston? Mike Madden General Manager, CA Technologies March 11, 2014 No better time to be on the MAINFRAME 2 SHARE Anaheim 2014
Finding the Needle in the Heterogeneous Haystack Cross Enterprise APM and CICS July 2011 Time Is Money Speed Up Triage Reduce the MTR Everyone's Guilty until Proven Innocent The war room every customer
SOLUTION BRIEF CA Wily Application Performance Management May 2010 how can I deliver better services to my customers and grow revenue? we can With the right solution, you can be certain that you are providing
SOLUTION BRIEF Flexibility and Choices in Infrastructure Management can IT live up to business expectations with soaring infrastructure complexity and challenging resource constraints? agility made possible
solution brief December 2011 How Can I Assure Complex, Mission-Critical Applications and Deliver a Flawless End-User Experience? CA Application Performance Management delivers a 360-degree view into all
SOLUTION BRIEF Service Assurance May 2010 assure the quality and availability of business services to your customers we can is a mature, integrated portfolio of management products for delivering exceptional
ROI Business Use Case Cross-Enterprise Application Performance Management Helps Reduce Costs & MTTR, Simplify Management, Improve Service Quality Today s applications are complex, running across your network
Mainframe Optimization and Modernization CA Chorus for Security and Compliance Management Deep Dive Maddalena Tosoni Principal Engineering Services Architect CA Chorus Recap Improve Staff Efficiency CA
PRODUCT BRIEF: CA WILY INTROSCOPE CA Wily Introscope CA WILY INTROSCOPE MONITORS COMPLEX WEB APPLICATIONS IN PRODUCTION ENVIRONMENTS 24 X 7, DETECTS PROBLEMS BEFORE THEY AFFECT YOUR CUSTOMERS, AND LETS
solution brief September 2012 How Can I Deliver Innovative Customer Services Across Increasingly Complex, Converged Infrastructure With Less Management Effort And Lower Cost? Converged Infrastructure Management
SOLUTION BRIEF Service Assurance how do I tame IT complexity, align with business goals, and deliver a great end-user experience? agility made possible CA Service Assurance is a battle-tested, integrated
product brief: CA Wily Introscope CA Wily Introscope CA Wily Introscope monitors complex web applications in production environments 24x7, detects problems before they affect your customers and lets you
Stephen Miles Vice President - Service Assurance Asia Pacific & Japan CA Expo Hong Kong 21 September, 2012 Transform IT assets to Drive Business Service Innovation The age of innovation has arrived CLOUD
SOLUTION BRIEF CA Portfolio Management for Agile IT May 2010 what if you could increase your agility and improve your pace of IT innovation? we can helps IT executives to deliver the right projects faster,
SOLUTION BRIEF Service Assurance Solutions from CA Technologies for VCE Vblock Systems can you improve service quality and availability while optimizing operations on VCE Vblock Systems? agility made possible
journey to a hybrid cloud Virtualization and Automation VI015SN journey to a hybrid cloud Jim Sweeney, CTO GTSI about the speaker Jim Sweeney GTSI, Chief Technology Officer 35 years of engineering experience
Management 360 enterprise application management A New Application Management Strategy To deploy and maintain applications that deliver exceptional integrity and superior levels of service, organizations
HP End User Management software Enables real-time visibility into application performance and availability Solution brief Figure 1 HP End User Management lets you proactively identify application performance
CA ERwin Data Modeling's Role in the Application Development Lifecycle Hybrid Data Protection DH010SN CA ERwin Data Modeling's Role in the Application Development Lifecycle Donna Burbank CA Technologies
SOLUTION BRIEF CA Virtual Desktop Automation for Vblock Platforms can you simplify your infrastructure? agility made possible You Can. With services that increase the speed of virtual provisioning on Vblock
Network Performance Management Solutions Architecture agility made possible Network Performance Management solutions from CA Technologies compliment your services to deliver easily implemented and maintained
Architecture in the API Era Mark Sigda Senior Principal Consultant, CA Technologies May 21, 2015 ITARC Stockholm, Sweden Mark Sigda Fort Collins, Colorado, USA IASA member since 2007 CITA-F Certified MCAD
white paper: END-USER MONITORING End-User Monitoring: Gaining Visibility into Hidden Business Risks august 2007 Issac Roth ca wily technology Table of Contents Executive Summary section 1 4 Introduction
Support the Era of the App with End-to-End Network and Application Performance Visibility Traditional Performance Management Is Not Enough The realities of the modern IT landscape are daunting. Your business-critical
DATA SHEET CA Virtual Assurance for Infrastructure Managers (Includes CA Systems Performance for Infrastructure Managers) CA Virtual Assurance for Infrastructure Managers (formerly CA Virtual Performance
PRODUCT SHEET: CA Virtual Assurance for Infrastructure Managers CA Virtual Assurance for Infrastructure Managers agility made possible CA Virtual Assurance for Infrastructure Managers is an add-on product
Best Practices for Application Management in Introscope Abhijit Sawant Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject
Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience Data Drives IT Intelligence We live in a world driven by software and applications. And, the
CA Opscenter: Delivering Exceptional Customer Experience in the Application Economy Carl Lloyd, Business Lead, Service Assurance 17th June 2014 THIS IS THE AGE OF THE APPLICATION ECONOMY AND IT S ALL ABOUT
Delivering Cloud Services Transformation : Plan > Build> Assure> Secure Stephen Miles Vice President, Solution Sales, APJ Agenda Cloud is Great, Cloud is Good More Options, More Complexity From Outlier
Application Performance Management for Java.,.NET and the IBM i Rory Hewitt Rob Layzell CA Aligned LEFT ON COVER ONLY Terms of This Presentation This presentation was based on current information and resource
PRODUCT SHEET CA Oblicore Guarantee for Managed Service Providers CA Oblicore Guarantee for Managed Service Providers Value proposition CA Oblicore Guarantee is designed to automate, activate and accelerate
SOLUTION BRIEF CA Capacity Management and Reporting Suite for Vblock Platforms can you effectively plan for the migration and management of systems and applications on Vblock Platforms? agility made possible
CA TECHNOLOGIES SOLUTIONS FOR CSPS next generation service assurance Proposal for Communications Service Providers (CSPs) executive summary The Service Assurance portfolio of solutions from CA Technologies
PARTNER BRIEF Service Operations Management from CA Technologies are you helping your customers achieve their expectations for IT based service quality and availability? FOR PARTNER USE ONLY DO NOT DISTRIBUTE
SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible You don t. But you can get complete visibility to the cloud
Enabling IT Transformation to Assure Business Service Reliability CASE STUDY: OTE SLA MANAGEMENT Kostas Noukas ITOM & BSM Solutions, SYNTAX IT Inc. Ioannis Balaskas Corporate Customers Fixed Services SLA
Service Virtualization CA LISA introduction Jim Dugger CA LISA Product Marketing Manager Steve Mazzuca CA LISA Public Sector Alliances Director innovate or die The Product is the entire brand and customer
SOLUTION BRIEF CA Business Service Insight for Service Level Management how can I improve performance of my customer service level agreements while reducing cost? agility made possible By automating service
CUSTOMER SUCCESS STORY Fujitsu Australia and New Zealand provides cost-effective and ﬂexible cloud services with CA Technologies solutions CLIENT PROFILE Industry: IT Services Company: Fujitsu Australia
SAP Brief Extensions SAP Extended Diagnostics by CA Objectives Optimize Application Performance and Enhance the Customer Experience Understanding the impact of application performance Understanding the
CUSTOMER SUCCESS STORY Ativas enhances cloud services with CA Technologies solutions CUSTOMER PROFILE Industry: IT managed services Company: Ativas Employees: 200+ Revenue (2011): R$ 30 million BUSINESS
SOLUTION BRIEF CA Technologies Application-driven Network Performance Management How do you gain the network-level visibility you need to optimize the performance of your mission-critical applications?
WHITE PAPER: WEB PERFORMANCE MANAGEMENT The Top 10 Reasons Why You Need Synthetic Monitoring A complete view of the application delivery chain (ADC) is required to optimize the performance and availability
SOLUTION BRIEF CA Technologies and NetApp Integrated Service Automation Across the Data Center can you automate the provisioning and management of both virtual and physical resources across your data center
Integrating CA Software Change Management with CA Service Desk Manager for Enterprise Change Control Keith Allen Principal Consultant CA EMEA Team Lead ALM - SCM Activities Terms of This Presentation This
Cloud Management - assuring cloud services Carl Lloyd Business Lead, Service Assurance agenda what is driving cloud adoption cloud management from an enterprise perspective IT management as a service summary
CA Clarity Integration Delivering Complete Cost, Resource and Change Visibility for IT Management CA has led the industry in providing integrated solutions. Enterprise IT Management (EITM) is CA s vision
Connecting the dots from automated software discovery to asset management Drive Business Value with Service & Portfolio Management PS113SN Connecting the dots from automated software discovery to asset
Collaboration for Big Data, Business Intelligence, and Mobile Initiatives Valeh Nazemoff, Acolyst Sr. Vice President Session Code BI01 Speaker Bio Specializing in enterprise business performance management
Service assurance for communications service providers White paper Improve service quality and enhance the customer experience. December 2007 2 Contents 2 Overview 2 Move to a competitive business model
DATASHEET Borland Silk Performer Synthetic Transaction Monitoring for BMC Software Proactively detect and quickly solve user-impacting business transactions issues before they negatively impact business
SOLUTION BRIEF Vendor Performance Management can I consolidate vendors, align performance with company objectives and build trusted relationships? agility made possible CA Business Service Insight helps
software Manage and optimize the health of business services and applications Today, IT organizations are under growing pressure to optimize the availability and performance of key business services. This
Tivoli Automation for Proactive Integrated Service Management Gain advantage with Tivoli Automation portfolio Optimizing the World s Infrastructure 24 October 2012, Moscow 2012 IBM Corporation Acknowledgements,
White Paper Application Visibility and Monitoring > An integrated approach to application delivery Application performance drives business performance Every business today depends on secure, reliable information
CA Workload Automation Strategy and Roadmap Bill Sherwin Principal Consultant EMEA Workload Automation Owner CA Workload Automation: Key component in successful enterprise IT management Service Service
SOLUTION BRIEF IMPROVING CAPACITY PLANNING USING APPLICATION PERFORMANCE MANAGEMENT How can I ensure an exceptional end-user experience for business-critical applications and help reduce risk without over
Ingo Averdunk, Dipl.-Inform. November 11, 2015 IT Service Management Monitoring and Log Management in Hybrid Cloud Environments Agenda Overview Hybrid Service Management Monitoring Log Management Closing
HP Business Availability Center software Improving IT operational efficiency and customer satisfaction Today, IT organizations are under growing pressure to reduce downtime and improve the quality of user
LAB: Assembling a Business Service Insight (BSI) Dashboard Drive Business Value with Service & Portfolio Management PS304LN LAB: Assembling a BSI Dashboard Brian Jurasic CA Technologies agenda Review of
Don t Go In Blind: Navigating the Journey to the Cloud agility made possible Introduction The business world has changed. The time for speculating about how growing market forces, such as an unpredictable
Cloud Solutions CP103PN The Best Kept Secrets of Cloud Service Providers Matt Richards Senior Director, Product Marketing The Best Kept Secrets of Cloud Service Providers New cloud offerings are providing
Compuware dynatrace Enterprise The availability and performance of your applications matter especially in the eyes of your end users. Poor performance causes end-user frustration and abandonment, reduced
STEELCENTRAL APPRESPONSE REAL-TIME APPLICATION PERFORMANCE MONITORING BASED ON ACTUAL END-USER EXPERIENCE BUSINESS CHALLENGE Problems can happen anywhere at the end user device, on the network, or across
Web Admin Console - Release Management Steve Parker Richard Lechner Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject
Cloud Computing are you ready? Steven Krenz ITSM Practice Lead Agenda Introduction Presentation Topics The traditional Data Center: How it compares to The Cloud Cloud Computing and IT Service Management:
HP APPLICATION PERFORMANCE MONITORING mr. sci Tomislav Kanižaj Teritorry Sales Manager HP Software March 2011 2010 Hewlett-Packard Development Company, L.P. The information contained 1 herein is subject
SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR z/os DRAFT
IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals
SOLUTION BRIEF accelerating time to value in Microsoft Hyper-V environments 01 CA Technologies 30-year partnership with Microsoft uniquely positions us to help you exceed your Microsoft virtual and cloud
PRODUCT SHEET: CA Configuration Automation CA Configuration Automation agility made possible CA Configuration Automation is designed to help reduce costs and improve IT efficiency by automating configuration
PRODUCT SHEET CA SOLVE:Central Service Desk for z/os CA SOLVE:Central Service Desk for z/os CA SOLVE:Central Service Desk for z/os (CA SOLVE:Central for z/os) is a comprehensive service management solution
PRODUCT sheet: CA NETMASTER NETWORK MANAGEMENT FOR TCP/IP r12.0 CA NetMaster Network Management for TCP/IP r12.0 CA NetMaster Network Management for TCP/IP (CA NetMaster for TCP/IP) delivers capabilities
SOLUTION BRIEF CA Private Cloud Accelerator for Vblock Platforms how quickly can your private cloud support the increasing demand for business services and accelerate time-to-value for your Vblock platforms
HP Application Performance Management Improving IT operational efficiency and customer satisfaction Solution brief IT organizations are under pressure to reduce downtime and improve the quality of user
PRODUCT SHEET: CA Systems Performance for Infrastructure Managers agility made possible CA Systems Performance for Infrastructure Managers CA Systems Performance for Infrastructure Managers is an add-on
1 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com CA Security SaaS Validation Program 2 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com At a Glance KEY BENEFITS/ RESULTS The CA Security SaaS Validation
Frequently Asked Questions Plus What s New for CA Application Performance Management 9.7 CA Technologies is announcing the General Availability (GA) of CA Application Performance Management (CA APM) 9.7
EXECUTIVE BRIEF Service Operations Management November 2011 Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency agility made possible David Hayward Sr.
ALM 271 From End-User Experience Monitoring to Management Dashboards and Reporting Stefan Lahr, SAP Active Global Support September, 2011 Disclaimer This presentation outlines our general product direction
Interested in True Network? Measure it From an Application Perspective. The Singular Importance of Application More than ever before, applications are becoming the lifeblood for most organizations. Consider
Whitepaper Cloudy with 100% Visibility: Monitoring Application Performance in Hybrid Clouds INTRODUCTION The hybrid cloud model combining public cloud services with private (on-premises) resources is immensely