Measuring end-to-end application performance in an on-demand world. Shajeer Mohammed Enterprise Architect

Size: px
Start display at page:

Download "Measuring end-to-end application performance in an on-demand world. Shajeer Mohammed Enterprise Architect"

Transcription

1 Measuring end-to-end application performance in an on-demand world Shajeer Mohammed Enterprise Architect

2 Agenda 1 Introduction to CA 2 Application Performance Management and its Need 3 How CA Solutions Address application performance management 4 Q&A 2 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

3 CA Technologies leads the way globally #1 Management Software Vendor* CA Technologies is an IT management software and solutions company. Our products enable customers to automate, manage and secure IT environments and deliver more flexible IT services. CA Technologies makes agility possible. $4.4 billion annual revenue and strong profit Customers in virtually every country, including majority of Forbes Global 2000 ~$500 million and ~5,000 people annually designing and supporting software 30+ years in business managing complex heterogeneous environments Ranked among top 50 Greenest US companies * Source: Forrester Research, Inc., Who s Who in IT Management Software 2.0 by Jean-Pierre Garbani and Thomas Mendel, August 12, 2010 Standard & Poor s upgraded rating to BBB+ 3 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

4 Customer Support strongest portfolio to support hybrid evolution Mainframe and Distributed Platforms Service Automation Service Assurance Virtualization Mgmt Service & Portfolio Mgmt Security Cloud Connected Enterprise Customer Success Market Leading Services and Enabling Education 4 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

5 Service Assurance discover > observe > understand > Control.. Application Performance Management Service Operations Management Measure and manage IT according to the end user and business transaction and deliver an exceptional end user experience Link end-to-end service and transaction visibility with top-to-bottom understanding of the underlying infrastructure through dynamic service models Infrastructure Management Network Performance Management Dynamically adjust and scale to rapidly changing environments to reliably deliver consistent performance and proactively solve problems before services and end users are impacted 5 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

6 Its all about the Service in the age of the cloud and mobility... 6 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

7 Application performance management: ask yourself How do you verify that SaaS vendors and MSPs are meeting service level agreements? Can you measure end-user experience even at times when there is no real-user traffic? How confident are you that your worldwide user community is experiencing the application response times they expect? What is your process for understanding the spectrum of factors that affect end-user experience? How do you communicate application performance to key stakeholders users, developers and executive management? 7 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

8 Challenges faced in application monitoring Sluggishness w.r.t response time of internet transactions Reactive efforts based on end user complaint App is slow how slow? All users or just one? For how long? Manual triage and correlation efforts Blame game! Analysis of metrics without historical baseline for comparison If CPU is high, is that normal? Is that a symptom or side-effect? What about SQL Server queries? Often re-start of application server around once in a while 8 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

9 Stakeholders have different view points End Users Why can t I complete my transaction? Business Why do customers see the problem before IT? IT/OSS App Why can t I process orders? Why is the Video conference a poor quality today? Executives Business Services LOB What s happening in my domain? How is it affecting Users are services? complaining What should I prioritize on? Where is the problem? What caused it? Not my issue Systems Engineering 9 Are we meeting our SLA s? Network Administrator As virtualization and the cloud enters the fray the task just got 20x more complicated APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

10 Key Service Assurance Challenges..Evolving dynamic modeled infrastructure Who s monitoring REAL user experience analyzing performance Root cause and understanding then BUSINESS SERVICE? Service Path? Blackberry Call Centre IPTV SAP IPTV Online Shopping Service Performance? Client Systems Degraded service performance 1.Losing money and ground to competition 2.Employee productivity severely impacted Applications % available Databases % available Servers % available Storage % available Networks % available 10 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

11 Technology Complexity Service Sophistication Progressively enhanced Progressively obscured User Experience Management Key Service Assurance Challenges Remain... Application + Complexity Infrastructure Personal Fast Dynamic Access Ubiquitous Access Virtual Private Networks Service Bus Hub Wide Area App Server Hub Networking Tech Web Server Hub Packetized, Connectionless Server Hub Mainframe Hub Complex customer journey to sophisticated services requires sophisticated risk management 11 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

12 What does this Require? Application SLA s Discover and classify applications with up to Level 7 traffic inspection Manage application SLAs Measure application usage and performance in real-time Report on usage and performance throughout the enterprise s organization Active control over the priority of those Applications Drive performance over the global WAN from a simple set of application performance objectives (APOs) Protect real-time and interactive flows and converge all applications on a single network Manage globally meshed flows from central sites. Scalability and Multi-tenancy 12 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

13 Business-Centric Management application performance management from CA Technologies end-to-end transaction visibility Monitor all transactions 24x7 to meet user expectations and business objectives Deliver end-to-end transaction visibility across physical, virtual, and cloud Link end-user experience with business impact to prioritize problem resolution Accelerate triage and root cause diagnostics 13 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

14 Application Performance Management Business Services are delivered via Web Applications Understand End-User experience; establish SLAs Monitor business transactions through the IT infrastructure; measure response & SLAs Proactively detect issues; diagnose root cause of application-based problems BACK END SAP PSFT MAINFRAME USER NETWORK FRONT END Siebel IMS DB CTG MIDDLEWARE DB2 CICS WAN/ WWW Router Firewall Switch Load Web Balancer Servers Portal App Server MQ Datacom End User Web Services z/os 3 rd Party Applications Databases 14 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

15 CA Wily Application Performance Management Introscope PowerPacks Databases, Web Services, Back-End Systems Availability, Performance, Errors, SLAs Identity Manager SAP PSFT Siebel Network Firewall Load Balancer Portal Mainframe End User Router Switch Web Servers App Server Database Web Services CEM Customer Experience, Transaction Success Rates, Failures, Errors, Defects, Scorecards, SLAs, Six Sigma Business cost $$ and impact Introscope Availability, Performance, Failed TXs, Errors, SLAs Always-on recording Transaction tracing 3 rd Party Applications Databases 15 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

16 CA APM Cloud Monitor Application Performance Management Infrastructure Management CA APM Cloud Monitor provides end-toend transaction response-time visibility into cloud, mobile and traditional Web Service Operations Management applications to understand the health, availability and end-user experience in a flexible and cost-effective 100% SaaSbased solution. Network Performance Management 16 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

17 Key Capabilities local presence in 6 continents, 40 countries, 61 cities, and 14 different time zones. Aggregating 6.1Gbit/s of network bandwidth in total. proactively manage the end-user experience around the world quickly identify and resolve application performance problems before users are affected keep cloud vendors accountable for their service level agreements (SLAs) understand end-user experience even at times when there is no real-user traffic improve application quality throughout the application lifecycle development, testing, QA and production transparently communicate application performance to key stakeholders 17 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

18 Unique Features Synthetic transaction monitoring Cloud application monitoring Cloud services and API monitoring Real browser monitoring IPv6 Performance monitoring Public status (health) page Root-cause analysis Real-time alerts Performance dashboard Actionable reports Extensive protocol support 18 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

19 Rich Reporting Statistics/reports per hour, day, week, month and year on availability and response times Raw data is available for 30 days Root cause analysis details are available 48 hours Statistical data is available for at least 1 year 19 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

20 APM Cloud Monitor and Wily APM Integration (field created) An agent that pulls real-time metrics from APM Cloud Monitor into an Wily Introscope Enterprise Manager. An application that is monitored with Wily APM can also have contextual metrics as to the performance of the application, as seen from around the globe. 20 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

21 CA Technologies now uses CA APM Cloud Monitor up-and-running within minutes Public Status Page for CA On Demand 21 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

22 use case: understand end-user experience anywhere Replicate and test user transactions from more than 60 monitoring stations in over 40 countries (outside the firewall) Identify and resolve problems more quickly Manage end-user experience proactively Understand user-experience by geography 22 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

23 use case: understand end-user experience anywhere synthetic transaction monitoring 23 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

24 use case: prove SaaS vendors and MSPs are meeting SLAs Monitor cloud-based applications that are outside of your control (outside the firewall testing) Confirm cloud application availability quickly and easily Keep SaaS vendors and MSPs accountable for SLAs 24 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

25 Use case: prove SaaS vendors and MSPs are meeting SLAs cloud services and api monitoring 25 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

26 use case: 3 am problem - understand global user experience even when there are no real users Replicate real-user transactions to provide up-to-the-minute insight into user experience Identify and resolve problem root cause before users are affected Understand global user experience anytime, anywhere Deliver application response times that users expect 26 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

27 use case: 3 am problem root-cause diagnosis 27 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

28 Q & A

29 Thank you

30 legal notice Copyright CA All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. No unauthorized use, copying or distribution permitted. THIS PRESENTATION IS FOR YOUR INFORMATIONAL PURPOSES ONLY. CA assumes no responsibility for the accuracy or completeness of the information. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. In no event will CA be liable for any loss or damage, direct or indirect, in connection with this presentation, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised of the possibility of such damages. Certain information in this presentation may outline CA s general product direction. This presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA may make such release available (i) for sale to new licensees of such product; and (ii) in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis. 30 APM & ondemand Copyright 2011 CA Technologies. All rights reserved.

CA Application Performance Management Cloud Monitor

CA Application Performance Management Cloud Monitor PRODUCT SHEET: CA APM Cloud Monitor CA Application Performance Management Cloud Monitor agility made possible CA Application Performance Management Cloud Monitor (CA APM Cloud Monitor) provides end-to-end

More information

Delivering Exceptional Customer Experience is a Key Catalyst for IT Transformation

Delivering Exceptional Customer Experience is a Key Catalyst for IT Transformation Go BIG on Results Delivering Exceptional Customer Experience is a Key Catalyst for IT Transformation Paiboon Pattanasaksiri, CA Technologies Satit Auputtinun, MFEC Public Co. Ltd. Abstract Paiboon Pattanasaksiri

More information

Application Performance Management (APM) Inspire Your Users With Every App Transaction. Anand Akela CA Technologies @aakela

Application Performance Management (APM) Inspire Your Users With Every App Transaction. Anand Akela CA Technologies @aakela Application Performance Management (APM) Inspire Your Users With Every App Transaction Anand Akela CA Technologies @aakela Agenda 1 2 3 The App Economy Business Reputation Relies on App Experience APM

More information

Dynamic Data Center Update:

Dynamic Data Center Update: 15293 Dynamic Data Center Update: System z and Data Center What Changed Since Boston? Mike Madden General Manager, CA Technologies March 11, 2014 No better time to be on the MAINFRAME 2 SHARE Anaheim 2014

More information

how can I deliver better services to my customers and grow revenue?

how can I deliver better services to my customers and grow revenue? SOLUTION BRIEF CA Wily Application Performance Management May 2010 how can I deliver better services to my customers and grow revenue? we can With the right solution, you can be certain that you are providing

More information

Finding the Needle in the Heterogeneous Haystack. Cross Enterprise APM and CICS July 2011

Finding the Needle in the Heterogeneous Haystack. Cross Enterprise APM and CICS July 2011 Finding the Needle in the Heterogeneous Haystack Cross Enterprise APM and CICS July 2011 Time Is Money Speed Up Triage Reduce the MTR Everyone's Guilty until Proven Innocent The war room every customer

More information

Voice Navigation IM / Twitter Messaging Signalling Media Terminal Applications Platforms Subscriber Databases Network Control Security TE Routing QoS Signalling VLAN Network Connectivity 3G Core ATM LTE

More information

agility made possible

agility made possible SOLUTION BRIEF Flexibility and Choices in Infrastructure Management can IT live up to business expectations with soaring infrastructure complexity and challenging resource constraints? agility made possible

More information

assure the quality and availability of business services to your customers

assure the quality and availability of business services to your customers SOLUTION BRIEF Service Assurance May 2010 assure the quality and availability of business services to your customers we can is a mature, integrated portfolio of management products for delivering exceptional

More information

solution brief December 2011 How Can I Assure Complex, Mission-Critical Applications and Deliver a Flawless End-User Experience?

solution brief December 2011 How Can I Assure Complex, Mission-Critical Applications and Deliver a Flawless End-User Experience? solution brief December 2011 How Can I Assure Complex, Mission-Critical Applications and Deliver a Flawless End-User Experience? CA Application Performance Management delivers a 360-degree view into all

More information

ROI Business Use Case. Cross-Enterprise Application Performance Management. Helps Reduce Costs & MTTR, Simplify Management, Improve Service Quality

ROI Business Use Case. Cross-Enterprise Application Performance Management. Helps Reduce Costs & MTTR, Simplify Management, Improve Service Quality ROI Business Use Case Cross-Enterprise Application Performance Management Helps Reduce Costs & MTTR, Simplify Management, Improve Service Quality Today s applications are complex, running across your network

More information

How Can I Deliver Innovative Customer Services Across Increasingly Complex, Converged Infrastructure With Less Management Effort And Lower Cost?

How Can I Deliver Innovative Customer Services Across Increasingly Complex, Converged Infrastructure With Less Management Effort And Lower Cost? solution brief September 2012 How Can I Deliver Innovative Customer Services Across Increasingly Complex, Converged Infrastructure With Less Management Effort And Lower Cost? Converged Infrastructure Management

More information

CA Chorus for Security and Compliance Management Deep Dive

CA Chorus for Security and Compliance Management Deep Dive Mainframe Optimization and Modernization CA Chorus for Security and Compliance Management Deep Dive Maddalena Tosoni Principal Engineering Services Architect CA Chorus Recap Improve Staff Efficiency CA

More information

how do I tame IT complexity, align with business goals, and deliver a great end-user experience?

how do I tame IT complexity, align with business goals, and deliver a great end-user experience? SOLUTION BRIEF Service Assurance how do I tame IT complexity, align with business goals, and deliver a great end-user experience? agility made possible CA Service Assurance is a battle-tested, integrated

More information

CA Wily Introscope. CA Advantage. Benefits. Overview

CA Wily Introscope. CA Advantage. Benefits. Overview product brief: CA Wily Introscope CA Wily Introscope CA Wily Introscope monitors complex web applications in production environments 24x7, detects problems before they affect your customers and lets you

More information

CA Wily Introscope. CA Advantage. Benefits. Overview

CA Wily Introscope. CA Advantage. Benefits. Overview PRODUCT BRIEF: CA WILY INTROSCOPE CA Wily Introscope CA WILY INTROSCOPE MONITORS COMPLEX WEB APPLICATIONS IN PRODUCTION ENVIRONMENTS 24 X 7, DETECTS PROBLEMS BEFORE THEY AFFECT YOUR CUSTOMERS, AND LETS

More information

Stephen Miles. Transform IT assets to Drive Business Service Innovation. CA Expo Hong Kong. Vice President - Service Assurance Asia Pacific & Japan

Stephen Miles. Transform IT assets to Drive Business Service Innovation. CA Expo Hong Kong. Vice President - Service Assurance Asia Pacific & Japan Stephen Miles Vice President - Service Assurance Asia Pacific & Japan CA Expo Hong Kong 21 September, 2012 Transform IT assets to Drive Business Service Innovation The age of innovation has arrived CLOUD

More information

what if you could increase your agility and improve your pace of IT innovation?

what if you could increase your agility and improve your pace of IT innovation? SOLUTION BRIEF CA Portfolio Management for Agile IT May 2010 what if you could increase your agility and improve your pace of IT innovation? we can helps IT executives to deliver the right projects faster,

More information

journey to a hybrid cloud

journey to a hybrid cloud journey to a hybrid cloud Virtualization and Automation VI015SN journey to a hybrid cloud Jim Sweeney, CTO GTSI about the speaker Jim Sweeney GTSI, Chief Technology Officer 35 years of engineering experience

More information

can you simplify your infrastructure?

can you simplify your infrastructure? SOLUTION BRIEF CA Virtual Desktop Automation for Vblock Platforms can you simplify your infrastructure? agility made possible You Can. With services that increase the speed of virtual provisioning on Vblock

More information

HP End User Management software. Enables real-time visibility into application performance and availability. Solution brief

HP End User Management software. Enables real-time visibility into application performance and availability. Solution brief HP End User Management software Enables real-time visibility into application performance and availability Solution brief Figure 1 HP End User Management lets you proactively identify application performance

More information

CA ERwin Data Modeling's Role in the Application Development Lifecycle

CA ERwin Data Modeling's Role in the Application Development Lifecycle CA ERwin Data Modeling's Role in the Application Development Lifecycle Hybrid Data Protection DH010SN CA ERwin Data Modeling's Role in the Application Development Lifecycle Donna Burbank CA Technologies

More information

Management 360. enterprise application management

Management 360. enterprise application management Management 360 enterprise application management A New Application Management Strategy To deploy and maintain applications that deliver exceptional integrity and superior levels of service, organizations

More information

agility made possible

agility made possible SOLUTION BRIEF Converged Infrastructure Management from CA Technologies how can I deliver innovative customer services across increasingly complex, converged infrastructure with less management effort

More information

Network Performance Management Solutions Architecture

Network Performance Management Solutions Architecture Network Performance Management Solutions Architecture agility made possible Network Performance Management solutions from CA Technologies compliment your services to deliver easily implemented and maintained

More information

Support the Era of the App with End-to-End Network and Application Performance Visibility

Support the Era of the App with End-to-End Network and Application Performance Visibility Support the Era of the App with End-to-End Network and Application Performance Visibility Traditional Performance Management Is Not Enough The realities of the modern IT landscape are daunting. Your business-critical

More information

CA Virtual Assurance for Infrastructure Managers

CA Virtual Assurance for Infrastructure Managers DATA SHEET CA Virtual Assurance for Infrastructure Managers (Includes CA Systems Performance for Infrastructure Managers) CA Virtual Assurance for Infrastructure Managers (formerly CA Virtual Performance

More information

can you improve service quality and availability while optimizing operations on VCE Vblock Systems?

can you improve service quality and availability while optimizing operations on VCE Vblock Systems? SOLUTION BRIEF Service Assurance Solutions from CA Technologies for VCE Vblock Systems can you improve service quality and availability while optimizing operations on VCE Vblock Systems? agility made possible

More information

CA Opscenter: Delivering Exceptional Customer Experience in the Application Economy

CA Opscenter: Delivering Exceptional Customer Experience in the Application Economy CA Opscenter: Delivering Exceptional Customer Experience in the Application Economy Carl Lloyd, Business Lead, Service Assurance 17th June 2014 THIS IS THE AGE OF THE APPLICATION ECONOMY AND IT S ALL ABOUT

More information

End-User Monitoring: Gaining Visibility into Hidden Business Risks

End-User Monitoring: Gaining Visibility into Hidden Business Risks white paper: END-USER MONITORING End-User Monitoring: Gaining Visibility into Hidden Business Risks august 2007 Issac Roth ca wily technology Table of Contents Executive Summary section 1 4 Introduction

More information

CA Virtual Assurance for Infrastructure Managers

CA Virtual Assurance for Infrastructure Managers PRODUCT SHEET: CA Virtual Assurance for Infrastructure Managers CA Virtual Assurance for Infrastructure Managers agility made possible CA Virtual Assurance for Infrastructure Managers is an add-on product

More information

Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience

Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience Work Smarter, Not Harder: Leveraging IT Analytics to Simplify Operations and Improve the Customer Experience Data Drives IT Intelligence We live in a world driven by software and applications. And, the

More information

Architecture in the API Era

Architecture in the API Era Architecture in the API Era Mark Sigda Senior Principal Consultant, CA Technologies May 21, 2015 ITARC Stockholm, Sweden Mark Sigda Fort Collins, Colorado, USA IASA member since 2007 CITA-F Certified MCAD

More information

10A CA Plex in the Cloud. Rob Layzell CA Technologies

10A CA Plex in the Cloud. Rob Layzell CA Technologies 10A CA Plex in the Cloud Rob Layzell CA Technologies Legal This presentation was based on current information and resource allocations as of April 18, 2011 and is subject to change or withdrawal by CA

More information

Can you monitor your mainframe applications in real-time? APMConnect for CA Gen COBOL Batch. EDGE Asia-Pacific Canberra, 22 nd November 2012.

Can you monitor your mainframe applications in real-time? APMConnect for CA Gen COBOL Batch. EDGE Asia-Pacific Canberra, 22 nd November 2012. Can you monitor your mainframe applications in real-time? APMConnect for CA Gen COBOL Batch EDGE Asia-Pacific Canberra, 22 nd November 2012. Who are Response Systems? Independent Software Vendor (ISV)

More information

IntelliNet Delivers APM Service with CA Nimsoft Monitor

IntelliNet Delivers APM Service with CA Nimsoft Monitor IntelliNet Delivers APM Service with CA Nimsoft Monitor 2 IntelliNet Delivers APM Service with CA Nimsoft Monitor ca.com Email communications are vital to the productivity, collaboration and safety of

More information

Best Practices for Application Management in Introscope. Abhijit Sawant

Best Practices for Application Management in Introscope. Abhijit Sawant Best Practices for Application Management in Introscope Abhijit Sawant Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject

More information

are you helping your customers achieve their expectations for IT based service quality and availability?

are you helping your customers achieve their expectations for IT based service quality and availability? PARTNER BRIEF Service Operations Management from CA Technologies are you helping your customers achieve their expectations for IT based service quality and availability? FOR PARTNER USE ONLY DO NOT DISTRIBUTE

More information

how can I improve performance of my customer service level agreements while reducing cost?

how can I improve performance of my customer service level agreements while reducing cost? SOLUTION BRIEF CA Business Service Insight for Service Level Management how can I improve performance of my customer service level agreements while reducing cost? agility made possible By automating service

More information

Delivering Cloud Services Transformation : Plan > Build> Assure> Secure. Stephen Miles Vice President, Solution Sales, APJ

Delivering Cloud Services Transformation : Plan > Build> Assure> Secure. Stephen Miles Vice President, Solution Sales, APJ Delivering Cloud Services Transformation : Plan > Build> Assure> Secure Stephen Miles Vice President, Solution Sales, APJ Agenda Cloud is Great, Cloud is Good More Options, More Complexity From Outlier

More information

Fujitsu Australia and New Zealand provides cost-effective and flexible cloud services with CA Technologies solutions

Fujitsu Australia and New Zealand provides cost-effective and flexible cloud services with CA Technologies solutions CUSTOMER SUCCESS STORY Fujitsu Australia and New Zealand provides cost-effective and flexible cloud services with CA Technologies solutions CLIENT PROFILE Industry: IT Services Company: Fujitsu Australia

More information

SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible

SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible SOLUTION BRIEF CA Cloud Compass how do I know which applications and services to move to private, public and hybrid cloud? agility made possible You don t. But you can get complete visibility to the cloud

More information

Ativas enhances cloud services with CA Technologies solutions

Ativas enhances cloud services with CA Technologies solutions CUSTOMER SUCCESS STORY Ativas enhances cloud services with CA Technologies solutions CUSTOMER PROFILE Industry: IT managed services Company: Ativas Employees: 200+ Revenue (2011): R$ 30 million BUSINESS

More information

Optimize Application Performance and Enhance the Customer Experience

Optimize Application Performance and Enhance the Customer Experience SAP Brief Extensions SAP Extended Diagnostics by CA Objectives Optimize Application Performance and Enhance the Customer Experience Understanding the impact of application performance Understanding the

More information

Service Virtualization CA LISA introduction. Jim Dugger CA LISA Product Marketing Manager Steve Mazzuca CA LISA Public Sector Alliances Director

Service Virtualization CA LISA introduction. Jim Dugger CA LISA Product Marketing Manager Steve Mazzuca CA LISA Public Sector Alliances Director Service Virtualization CA LISA introduction Jim Dugger CA LISA Product Marketing Manager Steve Mazzuca CA LISA Public Sector Alliances Director innovate or die The Product is the entire brand and customer

More information

Application Performance. Java.,.NET and the IBM i. Rory Hewitt. Co-branded Logo Footprint Aligned LEFT ON COVER ONLY Must Fit Within This Space

Application Performance. Java.,.NET and the IBM i. Rory Hewitt. Co-branded Logo Footprint Aligned LEFT ON COVER ONLY Must Fit Within This Space Application Performance Management for Java.,.NET and the IBM i Rory Hewitt Rob Layzell CA Aligned LEFT ON COVER ONLY Terms of This Presentation This presentation was based on current information and resource

More information

CA Oblicore Guarantee for Managed Service Providers

CA Oblicore Guarantee for Managed Service Providers PRODUCT SHEET CA Oblicore Guarantee for Managed Service Providers CA Oblicore Guarantee for Managed Service Providers Value proposition CA Oblicore Guarantee is designed to automate, activate and accelerate

More information

Cloud Management. - assuring cloud services. Carl Lloyd. Business Lead, Service Assurance

Cloud Management. - assuring cloud services. Carl Lloyd. Business Lead, Service Assurance Cloud Management - assuring cloud services Carl Lloyd Business Lead, Service Assurance agenda what is driving cloud adoption cloud management from an enterprise perspective IT management as a service summary

More information

Enabling IT Transformation to Assure Business Service Reliability

Enabling IT Transformation to Assure Business Service Reliability Enabling IT Transformation to Assure Business Service Reliability CASE STUDY: OTE SLA MANAGEMENT Kostas Noukas ITOM & BSM Solutions, SYNTAX IT Inc. Ioannis Balaskas Corporate Customers Fixed Services SLA

More information

can you effectively plan for the migration and management of systems and applications on Vblock Platforms?

can you effectively plan for the migration and management of systems and applications on Vblock Platforms? SOLUTION BRIEF CA Capacity Management and Reporting Suite for Vblock Platforms can you effectively plan for the migration and management of systems and applications on Vblock Platforms? agility made possible

More information

WHITE PAPER June 2014. CA Nimsoft Monitor. Delivering a Unified Monitoring Architecture

WHITE PAPER June 2014. CA Nimsoft Monitor. Delivering a Unified Monitoring Architecture WHITE PAPER June 2014 CA Nimsoft Monitor Delivering a Unified Monitoring Architecture 2 White Paper: CA Nimsoft Monitor: Delivering a Unified Monitoring Architecture ca.com Table of Contents Executive

More information

next generation service assurance

next generation service assurance CA TECHNOLOGIES SOLUTIONS FOR CSPS next generation service assurance Proposal for Communications Service Providers (CSPs) executive summary The Service Assurance portfolio of solutions from CA Technologies

More information

How do you gain the network-level visibility you need to optimize the performance of your mission-critical applications?

How do you gain the network-level visibility you need to optimize the performance of your mission-critical applications? SOLUTION BRIEF CA Technologies Application-driven Network Performance Management How do you gain the network-level visibility you need to optimize the performance of your mission-critical applications?

More information

Service assurance for communications service providers White paper. Improve service quality and enhance the customer experience.

Service assurance for communications service providers White paper. Improve service quality and enhance the customer experience. Service assurance for communications service providers White paper Improve service quality and enhance the customer experience. December 2007 2 Contents 2 Overview 2 Move to a competitive business model

More information

The Top 10 Reasons Why You Need Synthetic Monitoring

The Top 10 Reasons Why You Need Synthetic Monitoring WHITE PAPER: WEB PERFORMANCE MANAGEMENT The Top 10 Reasons Why You Need Synthetic Monitoring A complete view of the application delivery chain (ADC) is required to optimize the performance and availability

More information

Tivoli Automation for Proactive Integrated Service Management

Tivoli Automation for Proactive Integrated Service Management Tivoli Automation for Proactive Integrated Service Management Gain advantage with Tivoli Automation portfolio Optimizing the World s Infrastructure 24 October 2012, Moscow 2012 IBM Corporation Acknowledgements,

More information

solution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms?

solution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms? solution brief September 2011 Can You Effectively Plan For The Migration And Management of Systems And Applications on Vblock Platforms? CA Capacity Management and Reporting Suite for Vblock Platforms

More information

Connecting the dots from automated software discovery to asset management

Connecting the dots from automated software discovery to asset management Connecting the dots from automated software discovery to asset management Drive Business Value with Service & Portfolio Management PS113SN Connecting the dots from automated software discovery to asset

More information

agility made possible

agility made possible SOLUTION BRIEF CA Technologies and NetApp Integrated Service Automation Across the Data Center can you automate the provisioning and management of both virtual and physical resources across your data center

More information

SOLUTION BRIEF IMPROVING CAPACITY PLANNING USING APPLICATION PERFORMANCE MANAGEMENT

SOLUTION BRIEF IMPROVING CAPACITY PLANNING USING APPLICATION PERFORMANCE MANAGEMENT SOLUTION BRIEF IMPROVING CAPACITY PLANNING USING APPLICATION PERFORMANCE MANAGEMENT How can I ensure an exceptional end-user experience for business-critical applications and help reduce risk without over

More information

CA Technologies optimizes business systems worldwide with enterprise data model

CA Technologies optimizes business systems worldwide with enterprise data model CUSTOMER SUCCESS STORY CA Technologies optimizes business systems worldwide with enterprise data model CLIENT PROFILE Industry: IT Organization: CA Technologies Employees: 13,600 Revenue: $4.8 billion

More information

Borland Silk Performer Synthetic Transaction Monitoring for BMC Software

Borland Silk Performer Synthetic Transaction Monitoring for BMC Software DATASHEET Borland Silk Performer Synthetic Transaction Monitoring for BMC Software Proactively detect and quickly solve user-impacting business transactions issues before they negatively impact business

More information

Application Visibility and Monitoring >

Application Visibility and Monitoring > White Paper Application Visibility and Monitoring > An integrated approach to application delivery Application performance drives business performance Every business today depends on secure, reliable information

More information

CA Clarity Integration

CA Clarity Integration CA Clarity Integration Delivering Complete Cost, Resource and Change Visibility for IT Management CA has led the industry in providing integrated solutions. Enterprise IT Management (EITM) is CA s vision

More information

The Best Kept Secrets of Cloud Service Providers

The Best Kept Secrets of Cloud Service Providers Cloud Solutions CP103PN The Best Kept Secrets of Cloud Service Providers Matt Richards Senior Director, Product Marketing The Best Kept Secrets of Cloud Service Providers New cloud offerings are providing

More information

Integrating CA Software Change Management with CA Service Desk Manager for Enterprise Change Control

Integrating CA Software Change Management with CA Service Desk Manager for Enterprise Change Control Integrating CA Software Change Management with CA Service Desk Manager for Enterprise Change Control Keith Allen Principal Consultant CA EMEA Team Lead ALM - SCM Activities Terms of This Presentation This

More information

CA Workload Automation Strategy and Roadmap. Bill Sherwin Principal Consultant EMEA Workload Automation Owner

CA Workload Automation Strategy and Roadmap. Bill Sherwin Principal Consultant EMEA Workload Automation Owner CA Workload Automation Strategy and Roadmap Bill Sherwin Principal Consultant EMEA Workload Automation Owner CA Workload Automation: Key component in successful enterprise IT management Service Service

More information

can I consolidate vendors, align performance with company objectives and build trusted relationships?

can I consolidate vendors, align performance with company objectives and build trusted relationships? SOLUTION BRIEF Vendor Performance Management can I consolidate vendors, align performance with company objectives and build trusted relationships? agility made possible CA Business Service Insight helps

More information

Don t Go In Blind: Navigating the Journey to the Cloud. agility made possible

Don t Go In Blind: Navigating the Journey to the Cloud. agility made possible Don t Go In Blind: Navigating the Journey to the Cloud agility made possible Introduction The business world has changed. The time for speculating about how growing market forces, such as an unpredictable

More information

Collaboration for Big Data, Business Intelligence, and Mobile Initiatives

Collaboration for Big Data, Business Intelligence, and Mobile Initiatives Collaboration for Big Data, Business Intelligence, and Mobile Initiatives Valeh Nazemoff, Acolyst Sr. Vice President Session Code BI01 Speaker Bio Specializing in enterprise business performance management

More information

Data Modeling in a Coordinated Data Management Environment: The Key to Business Agility in the Era of Evolving Data

Data Modeling in a Coordinated Data Management Environment: The Key to Business Agility in the Era of Evolving Data Data Modeling in a Coordinated Data Management Environment: The Key to Business Agility in the Era of Evolving Data Shawn Rogers Enterprise Management Associates Vice President of Research, Business Intelligence

More information

BM&FBOVESPA safeguards trading platforms with CA Service Assurance solutions

BM&FBOVESPA safeguards trading platforms with CA Service Assurance solutions CUSTOMER SUCCESS STORY BM&FBOVESPA safeguards trading platforms with CA Service Assurance solutions CUSTOMER PROFILE Industry: Financial services Company: BM&FBOVESPA Employees: 1,400-plus Revenue (2010):

More information

agility made possible

agility made possible SOLUTION BRIEF CA Private Cloud Accelerator for Vblock Platforms how quickly can your private cloud support the increasing demand for business services and accelerate time-to-value for your Vblock platforms

More information

HP APPLICATION PERFORMANCE MONITORING

HP APPLICATION PERFORMANCE MONITORING HP APPLICATION PERFORMANCE MONITORING mr. sci Tomislav Kanižaj Teritorry Sales Manager HP Software March 2011 2010 Hewlett-Packard Development Company, L.P. The information contained 1 herein is subject

More information

CA Systems Performance for Infrastructure Managers

CA Systems Performance for Infrastructure Managers PRODUCT SHEET: CA Systems Performance for Infrastructure Managers agility made possible CA Systems Performance for Infrastructure Managers CA Systems Performance for Infrastructure Managers is an add-on

More information

Interested in True Network Performance? Measure it From an Application Perspective.

Interested in True Network Performance? Measure it From an Application Perspective. Interested in True Network? Measure it From an Application Perspective. The Singular Importance of Application More than ever before, applications are becoming the lifeblood for most organizations. Consider

More information

Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency

Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency EXECUTIVE BRIEF Service Operations Management November 2011 Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency agility made possible David Hayward Sr.

More information

An Enterprise Architect s Guide to API Integration for ESB and SOA

An Enterprise Architect s Guide to API Integration for ESB and SOA An Enterprise Architect s Guide to API Integration for ESB and SOA The New Digital Imperative While some are still adjusting to the idea, you re well aware that we re living in an application economy.

More information

Compuware dynatrace Enterprise

Compuware dynatrace Enterprise Compuware dynatrace Enterprise The availability and performance of your applications matter especially in the eyes of your end users. Poor performance causes end-user frustration and abandonment, reduced

More information

SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them?

SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR z/os DRAFT

More information

A to Z Information Services stands out from the competition with CA Recovery Management solutions

A to Z Information Services stands out from the competition with CA Recovery Management solutions Customer success story October 2013 A to Z Information Services stands out from the competition with CA Recovery Management solutions Client Profile Industry: IT Company: A to Z Information Services Employees:

More information

accelerating time to value in Microsoft Hyper-V environments

accelerating time to value in Microsoft Hyper-V environments SOLUTION BRIEF accelerating time to value in Microsoft Hyper-V environments 01 CA Technologies 30-year partnership with Microsoft uniquely positions us to help you exceed your Microsoft virtual and cloud

More information

HP Business Availability Center software. Manage and optimize the health of business services and applications

HP Business Availability Center software. Manage and optimize the health of business services and applications software Manage and optimize the health of business services and applications Today, IT organizations are under growing pressure to optimize the availability and performance of key business services. This

More information

LAB: Assembling a Business Service Insight (BSI) Dashboard

LAB: Assembling a Business Service Insight (BSI) Dashboard LAB: Assembling a Business Service Insight (BSI) Dashboard Drive Business Value with Service & Portfolio Management PS304LN LAB: Assembling a BSI Dashboard Brian Jurasic CA Technologies agenda Review of

More information

Monitoring and Log Management in Hybrid Cloud Environments

Monitoring and Log Management in Hybrid Cloud Environments Ingo Averdunk, Dipl.-Inform. November 11, 2015 IT Service Management Monitoring and Log Management in Hybrid Cloud Environments Agenda Overview Hybrid Service Management Monitoring Log Management Closing

More information

IBM Tivoli Netcool network management solutions for enterprise

IBM Tivoli Netcool network management solutions for enterprise IBM Netcool network management solutions for enterprise The big picture view that focuses on optimizing complex enterprise environments Highlights Enhance network functions in support of business goals

More information

Mainframe 2.0 strategy briefing

Mainframe 2.0 strategy briefing Mainframe 2.0 strategy briefing A. Zanetti Director Sales D. Browne VP Software Engineering executive summary Continued delivery on Mainframe 2.0 strategy Extraordinary reception of strategy and wide adoption

More information

Grants Management for CA Clarity PPM gives you the confidence to choose the RIGHT applicants, make the RIGHT decisions, award the RIGHT funds, and to

Grants Management for CA Clarity PPM gives you the confidence to choose the RIGHT applicants, make the RIGHT decisions, award the RIGHT funds, and to SOLUTION BRIEF: Grants Management for CA Clarity PPM March 2011 Can you manage the lifecycle of grants, reduce unwanted paperwork, and track the performance of awarded funds? you can Grants Management

More information

Datasheet FUJITSU Cloud Monitoring Service

Datasheet FUJITSU Cloud Monitoring Service Datasheet FUJITSU Cloud Monitoring Service FUJITSU Cloud Monitoring Service powered by CA Technologies offers a single, unified interface for tracking all the vital, dynamic resources your business relies

More information

ALM 271 From End-User Experience Monitoring to Management Dashboards and Reporting Stefan Lahr, SAP Active Global Support September, 2011

ALM 271 From End-User Experience Monitoring to Management Dashboards and Reporting Stefan Lahr, SAP Active Global Support September, 2011 ALM 271 From End-User Experience Monitoring to Management Dashboards and Reporting Stefan Lahr, SAP Active Global Support September, 2011 Disclaimer This presentation outlines our general product direction

More information

STEELCENTRAL APPRESPONSE

STEELCENTRAL APPRESPONSE STEELCENTRAL APPRESPONSE REAL-TIME APPLICATION PERFORMANCE MONITORING BASED ON ACTUAL END-USER EXPERIENCE BUSINESS CHALLENGE Problems can happen anywhere at the end user device, on the network, or across

More information

Web Admin Console - Release Management. Steve Parker Richard Lechner

Web Admin Console - Release Management. Steve Parker Richard Lechner Web Admin Console - Release Management Steve Parker Richard Lechner Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject

More information

SAP IT Infrastructure Management

SAP IT Infrastructure Management SAP IT Infrastructure Management Legal Disclaimer This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined

More information

Logicalis delivers low-risk, cost-effective cloud computing services with CA Technologies

Logicalis delivers low-risk, cost-effective cloud computing services with CA Technologies CUSTOMER SUCCESS STORY Logicalis delivers low-risk, cost-effective cloud computing services with CA Technologies CUSTOMER PROFILE Industry: IT services Organisation: Logicalis Employees: 1,900 Revenue:

More information

1 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com. CA Security SaaS Validation Program. Copyright 2015 CA. All Rights Reserved.

1 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com. CA Security SaaS Validation Program. Copyright 2015 CA. All Rights Reserved. 1 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com CA Security SaaS Validation Program 2 CA SECURITY SAAS VALIDATION PROGRAM 2015 ca.com At a Glance KEY BENEFITS/ RESULTS The CA Security SaaS Validation

More information

HP Business Availability Center software. Improving IT operational efficiency and customer satisfaction

HP Business Availability Center software. Improving IT operational efficiency and customer satisfaction HP Business Availability Center software Improving IT operational efficiency and customer satisfaction Today, IT organizations are under growing pressure to reduce downtime and improve the quality of user

More information

Agile@CA Development Process. Simon Cockayne Misc Track

Agile@CA Development Process. Simon Cockayne Misc Track Agile@CA Development Process Simon Cockayne Misc Track FOR INFORMATION PURPOSES ONLY Terms of this presentation This presentation was based on current information and resource allocations as of April 2013

More information

Cloud Computing are you ready?

Cloud Computing are you ready? Cloud Computing are you ready? Steven Krenz ITSM Practice Lead Agenda Introduction Presentation Topics The traditional Data Center: How it compares to The Cloud Cloud Computing and IT Service Management:

More information

SQL Server Management Perfected

SQL Server Management Perfected SQL Server Management Perfected Ensuring Database Performance in the Face of Today s IT Trends Abstract The life of database administrators (DBAs) is often stressful, as they find themselves responsible

More information

The Role of Service Catalog in IT Asset Management. Faisal Faquih Khalid

The Role of Service Catalog in IT Asset Management. Faisal Faquih Khalid The Role of Service Catalog in IT Asset Management Faisal Faquih Khalid Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is

More information